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Training & Learning

L&D ROI: How to Measure Learning and Development Impact

How can you prove the ROI of your L&D programs? This guide explains the best methodology and metrics to measure.

Patrick Whatman
Patrick Whatman
Content Writer
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Skills Management: A Guide for L&D LeadersWant to understand skills management and how it creates stronger organizations. This guide has everything you need to know.
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Olivier RohouChief Skills Officer, 360Learning
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Closing Skills Gaps: Best Practices for Building a Skills OntologyUnlock the power of a skills ontology. Learn how to close skills gaps, map career paths, and use AI solutions to streamline the process.
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16 Best Learning Management System Examples for 2025In this article, we showcase the 16 best learning management systems examples for 2025 and will explain what an LMS is with some use cases.
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Frederique CampbellContent Lead US & UK, 360Learning
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The Ultimate Guide to LMS IntegrationAn LMS that doen't integrate with your tech stack is more hassle than helpful. Here's all you need to know about LMS integration, from benefits to best practices.
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Jocelyn HoContent Lead US, 360 Learning
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What Enterprises Should Know About Skill TrainingDiscover how skills training can close skills gaps and boost career development, including a step-by-step guide for implementing skills training.
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Jocelyn HoContent Lead US, 360 Learning
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How to Create a Skills Inventory List With AINeed a smart, efficient way to build a skills inventory for your business or organization? Here’s your best path to success.
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Patrick WhatmanContent Writer

Employee training

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How to Build An Employee Development Plan That Works (w/ Examples)Everything you need to know about employee development plans guide. Learn the 5 types of staff development and 7 key steps to creating a development plan.
Jocelyn Ho
Jocelyn HoContent Lead US, 360 Learning
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Employee Training Program
The Ultimate Guide to Starting a Successful Employee Training ProgramLaunching a new training program isn’t as simple as buying some courses and mandating employee attendance. Companies that enthusiastically push forward without proper planning often suffer from misaligned business goals, overwhelmed L&D departments, and a lack of C-suite buy-in. Any of these could sink your training program as soon as it starts. Here’s what you need to know to get started.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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Evaluating Training Programs
5 Methods for Evaluating Training ProgramsCompletion rates and number of participants are key elements of your training program—but they don't tell the full story. Let's fill in the missing pieces.
Robin Nichols
Robin NicholsGlobal Head of Content, 360Learning
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6 Employee Development Plan Examples to Help Your Teams Grow and ThriveIn this article, we share why development plans are critical for professional development, outline six development plan examples you can start leveraging right away, and offer a six-step framework for creating a professional development plan.
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Frederique CampbellContent Lead US & UK, 360Learning
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The 11-Step Guide to Developing a Great Training Program (Plus 9 Practical Examples)In this comprehensive guide to developing a training program, we explore what a training program is, our eleven-step overview of the process, and nice common types of training programs that can benefit your organization
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Frederique CampbellContent Lead US & UK, 360Learning
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Training Needs Analysis Template
6 Steps to a Great Training Needs Analysis (+ Free Template)In this article, we will break down how to conduct a training needs analysis in six easy steps. And if you stick around until the end, you’ll hear more about our unique bottom-up spin on the process–plus you can check out our free training needs analysis template!
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Frederique CampbellContent Lead US & UK, 360Learning

Customer training

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3 Real-Life Customer Education Examples
3 Real-Life Customer Education Examples and What They Can Teach UsWe’ve got 3 examples of companies that adopted customer training programs that helped them reduce churn, shorten onboarding, and boost customer satisfaction.
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Genevieve CarboneDirector of Product Marketing, 360Learning
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Jumpstart Your Customer Relationships: Free Client Onboarding ChecklistIncrease customer loyalty and satisfaction with a stellar onboarding experience. Here's how to do that in 6 steps.
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Genevieve CarboneDirector of Product Marketing, 360Learning
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Everything You Need to Know About Customer Education (+ How to Do It)When done right, customer education can speed up onboarding, decrease support tickets, and so much more.
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Genevieve CarboneDirector of Product Marketing, 360Learning
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Want Happy Customers? Invest in Product EducationTargeted product education processes benefit both your clients and employees. Boost engagement, lower churn, and turn clients into product experts.
Genevieve Carbone - 360Learning
Genevieve CarboneDirector of Product Marketing, 360Learning
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5 Best Practices to Boost Your Customer Onboarding If your customer onboarding program only focuses on retention, you're probably missing the mark. Here are 5 best practices to help you deliver what customers actually what from their onboarding experience.
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Genevieve CarboneDirector of Product Marketing, 360Learning
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UK L&D: How to Successfully Onboard Clients (Plus Free Checklist)Follow these seven steps to show first-time clients why onboarding is so important and educate them about your product or service. 
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Frederique CampbellContent Lead US & UK, 360Learning

Digital-first L&D

Training & Learning
L&D master class David James Lesson One Transformative Learning
L&D Master Class Lesson 1: Get Started with Impactful Digital-First Learning in 3 Key StepsMaking the transition to digital-first learning can be bewildering at first. How can you drive transformative learning as you switch from the classroom to hybrid learning? How can you match your learning strategy to solve real business problems? In this first lesson of our L&D master class, David James offers 3 key steps to begin.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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L&D master class David James Lesson Two Transformative Learning
L&D Master Class Lesson 2: Our 4-Step Guide to Supporting Learners During Moments of Transition and AdaptationForget huge libraries of generic content–the best way to drive better L&D outcomes is to provide the right learning support when people really need it. In lesson two of our L&D master class, David James outlines his four-step guide to supporting learners during moments of transition and adaptation.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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Master Class David James Lesson Three Transformative Learning
L&D Master Class Lesson 3: How to Really Meet Your Learners Where They AreTrying to remove the question of culture from somebody's development is like trying to remove the egg from a cake. So, how can you design learning experiences that account for what learners are actually expected to do within their roles? David James is here to break down how to meet your learners where they are.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
Training & Learning
Master Class David James Lesson Four Transformative Learning
L&D Master Class Lesson 4: How to Work Alongside Subject-Matter Experts to Solve Business ProblemsAs L&D leaders, we understand the value and importance of engaging subject-matter experts (SMEs) to help create targeted content and solve business problems within our organizations. But getting it right in practice can be tricky. In our fourth lesson of the L&D master class, David James breaks down how to work with SMEs to identify and solve urgent problems.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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Master Class David James Lesson Five Transformative Learning
L&D Master Class Lesson 5: How to Prove Your Impact as a Strategic Business PartnerIt's the biggest question facing L&D leaders today: How can you prove the real impact of your learning support? In lesson 5 of our L&D master class, David James breaks down his four-step approach for proving your impact as a strategic business partner.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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Master Class David James Lesson Six Transformative Learning
L&D Master Class Lesson 6: How to Make Your L&D Strategy Future-ProofThese last few years have been a little destabilizing to say the least. So, how can L&D leaders ensure their learning strategies can adjust when the world changes? In this final episode of our L&D master class, David James breaks down how to make our L&D strategies future-proof.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning

The Learning and Development Podcast

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Lively and Disagreeable: A Debate on L&D Strategies With Nick Shackleton-Jones and Guy WallaceGabrielle Bayme interviews L&D thought leaders Nick Shackleton-Jones and Guy Wallace about their different approaches to performance consulting in L&D.
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David JamesChief Learning Officer, 360Learning
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L&D Podcast Recap - Teemu and Fredrik
Breaking Barriers: Inspirational L&D Stories From Teemu Lilja and Fredrik Peterson HerfindalAs an L&D leader, do you ever feel that you could be achieving more, but you feel trapped by the concrete expectations that your stakeholders harbor? In this L&D Podcast episode, Guy Wallace and David James sit down with Teemu Lilja and Fredrik Peterson Herfindal to speak about their pivot to performance at Swedish telecommunications company, Telia, and how this has led to incredible business impact.
David James
David JamesChief Learning Officer, 360Learning
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The Bigger Picture: Mirjam Neelen’s 4 Tips on Aligning Stakeholders When Pivoting to Performance L&DThis week, David James and co-host, Guy Wallace, sit down with Mirjam Neelen, Head of Global Learning Design and Learning Sciences at Novartis, about the importance of understanding the bigger picture and her approaches to analysis, design, and stakeholder management.
David James
David JamesChief Learning Officer, 360Learning
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Guiding L&D Into Uncharted Waters: Leveraging Generative AI With Donald ClarkDavid James speaks to Donald Clark about ChatGPT and leveraging generative artificial intelligence into your learning and development strategy
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David JamesChief Learning Officer, 360Learning
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L&D Podcast recap - Gabe Gloege
3 Steps to Solving Evergreen Problems: A Framework From Expert Gabe GloegeIn this podcast recap, David James talks to Gabe Gloege, Senior Director of Learning & Organizational Development at ETS, about his journey to lean and problem-driven L&D.
David James
David JamesChief Learning Officer, 360Learning
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The L&D Podcast Recap - Guy Wallace
The Pivot From 'Learning' to 'Performance': An Expert Interview With Guy WallaceMore L&D teams are shifting from content-focused training to performance-oriented training. How can L&D professionals position themselves to drive better performance-based results?
David James
David JamesChief Learning Officer, 360Learning

Upskill from within

Training & Learning
pink staircase representing employee upskilling
Upskilling Employees: The Key to Organizational Success in a RecessionUpskilling from within boosts employee retention, productivity, and career mobility. Learn how filling workforce skills gaps drives business growth when budgets are tight and time is short.
Jocelyn Ho
Jocelyn HoContent Lead US, 360 Learning
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temple roof representing upskilling stages
How to Upskill the Workforce at Different Stages of the Learning CycleTruly effective upskilling is a continuous process that extends into different phases of the employee lifecycle. Here's what that looks like in practice.
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Jocelyn HoContent Lead US, 360 Learning
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9 Expert Training Tips to Help Companies Upskill from WithinUpskilling is a key strategy for L&D teams to do more with less. Here are 9 ways to drive stronger business impact with well-designed employee training.
Jocelyn Ho
Jocelyn HoContent Lead US, 360 Learning
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The Employee Mobility Strategy You Need in 2023A solid employee mobility program proves real L&D impact and boasts multiple benefits for your business, from stronger employee retention and engagement, to lower hiring costs.
Jocelyn Ho
Jocelyn HoContent Lead US, 360 Learning
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4 Real-Life Upskilling Examples and Why They WorkUpskilling addressed their critical skills gaps, leveraged internal subject matter expertise, and built a culture of collaborative learning. Here's how.
Jocelyn Ho
Jocelyn HoContent Lead US, 360 Learning
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employee upskilling stretch assignments
4 Stretch Assignment Examples for Upskilling Your WorkforceIncrease your employees' knowledge, performance, and engagement by challenging--and supporting--them to "stretch" their current skill set and abilities.
Jocelyn Ho
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Collaborative learning

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Collaborative Learning Examples
3 Examples of Collaborative Learning in Top OrganizationsWhat does Collaborative Learning actually look like in practice? We’ve gathered 3 examples to showcase how companies are using Collaborative Learning strategies to improve their onboarding, tech stacks, and L&D organization.
Joei ChanDirector of Brand & Content, 360Learning
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How We Use Peer Learning to Keep Our Company’s Competitive EdgeWe don’t just preach the benefits of collaborative learning—we live them.
Nicholas WagnerChief People & Culture Officer, 360Learning
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4 Benefits Of Collaborative Learning, Backed By Science & PsychologyOnline training has a lot of great benefits and one major disadvantage: It can be very isolating. Here's a solution.
Alex KinneyIO Psychologist & Learning Advisor, 360Learning
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Why Workplace Collaboration is the Secret Sauce to Higher Retention and Better Business OutcomesIn this article, we dig deeper into the benefits of collaboration and, in particular, explore the links with higher retention and stronger business impact.
Tom Baragwanath
Tom BaragwanathGlobal Head of Content, 360Learning
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9 Tips to Create a Truly Effective Peer Feedback LoopOne way to foster a healthy team culture is to implement a structured (yet flexible) peer-to-peer feedback loop. Here are our 9 tips.
Bridget PoetkerContent Marketing & SEO Team Lead, G2
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6 Collaborative Learning Techniques to Help You Get the Most From Your Training ProgramsLack of focus, isolation, and inadequate collaboration with colleagues are top challenges of remote work. Thankfully, Collaborative Learning solves them all.
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Tom BaragwanathGlobal Head of Content, 360Learning

Measuring the impact of L&D

Training & Learning
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Go Beyond Learning Metrics: Our 6-Step Expert Playbook for Proving Your L&D Impact It’s no longer enough to just ship courses and hope they make a difference in terms of building skills and solving problems. Learning metrics are a great start to evaluate this. But today, we need to go beyond them to prove our impact. Here’s step one of our six-step playbook for impactful L&D.
David James
David JamesChief Learning Officer, 360Learning
Training & Learning
measuring-impact-in-l-and-d
Listen to Podcast
Busting L&D Measurement Worries With Kevin M. Yates, Laura Paramoure, and Bonnie BeresfordDavid James speaks with a panel of three L&D experts about measuring the impact of L&D and the practical steps to make a planned and meaningful impact.
David James
David JamesChief Learning Officer, 360Learning
Training & Learning
3 Data-Based Ways To Prove Training ROI (+ Free Training ROI Calculator)It’s not enough to show that your program is helping employees learn new skills. So, how do you put a dollar amount on a training program whose effects seem largely unquantifiable? We've got three ways to put a value on training return on investment–and a free calculator you can use right now.
Benjamin Marchal
Benjamin MarchalChief Operations Officier, 360Learning
Training & Learning
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Upskilling for Success: How AlphaSights Boosted Productivity for 1,500+ Employees  As AlphaSights continues to grow rapidly around the world, maximising and scaling employee onboarding and development becomes more crucial than ever. See how they train and upskill their 1,500 team members so that they have everything they need to perform their best.
Jesse Barnes
Jesse BarnesSenior Customer Success Manager, 360Learning
Training & Learning
l-and-d-podcast-recap-carl-binder
Accomplishment-Based L&D: An Expert Interview With Carl BinderIn this L&D Podcast episode, David James and co-hose Guy Wallace, sit down with Carl Binder, CEO of The Performance Thinking Network, to speak about his pivot to performance and his accomplishments-based Six Boxes® model.
David James
David JamesChief Learning Officer, 360Learning
Training & Learning
performance based training
How to Add Business Value to Every Training SessionHow to ensure your training sessions have quantifiable results for your company and why it is important to focus on business value when planning your training sessions.
Jeremy Moser
Jeremy MoserCEO, uSERP

AI for L&D

Training & Learning
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AI in Learning and Development: 4 Practical Use Cases That Will Set You ApartWe discuss four use cases of human-centred AI in learning and development, including how L&D teams can use  AI as a co-pilot.
frederique-campbell
Frederique CampbellContent Lead US & UK, 360Learning
Inside 360
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Automation, Efficiency, Simplicity: Why 360Learning is Betting Big on AI for L&DIf you’ve been paying attention to the world of AI lately, you’ve heard it all. So, should we in L&D pop the champagne, or sound the alarm? In this article, we show you why we at 360Learning decided the bet big on AI, and how our early investments are already paying dividends through innovations like our new AI-powered question generator: QGen.
Yuhua Li
Yuhua LiSenior Product Manager, AI
Training & Learning
Robots representing AI-assisted soft skills training for employees
Maximizing ROI With AI-Assisted Soft Skills Training for EmployeesUnlock employee potential with comprehensive soft skills training to enhance productivity, collaboration, and professional growth, while maximizing overall ROI.
Oliver Morris
Oliver MorrisAI & Tech writer, Plat.AI
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3 Common Concerns Employees Have About AI Ethics and How to Address Them In this article, we break down three common concerns employees have about AI ethics and how to handle them.
Jessica Perkins
Jessica PerkinsSaaS Marketing Consultant and Writer
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360Learning Q2 2023 Product Recap
Product Update: AI-Powered Question Generator Enhancements, Endless Customization, and More To Upskill From WithinHere's a look at the newest features and recent product updates our teams have designed for you!
Clémence Condomines
Clémence CondominesProduct Marketing Manager, 360Learning
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Why You Need Cyber Security Training for Your OrganisationIn this article, we discuss the reasons why it’s important to have cyber security training, and five steps to help you get started.
Dakota MurpheyBusiness & HR writer