Multi-channel retail may be complex
but your training doesn't have to be
Training and retaining retail talent with collaborative learning
Traditional LMS ❌
- On- and offboarding admin takes too much time
- Role-specific training slow to create
- Access to training is difficult
- Dated, clunky user experience
- Customer-facing teams disengaged and disconnected from HQ
... with 360Learning ✅
- Streamlined user management and flexible provisioning
- Relevant training designed for your staff in minutes
- Access at point of need, from any device, shared or offline
- Delightful, mobile-first UX
- Everyone connected via a collaborative custom app
Leading brands like LVMH use 360Learning to deliver a consistent customer experience at a global scale
Our in-house experts can now share knowledge and deeply engage all of our instore teams. This is a significant value-add for our business value proposition.
Powerful mobile-first learning experiences for your customer-facing teams
Automate processes
Connect with the field
Personalize training
Delight frontline staff
Empower field managers
Monitor performance
Go from onboarding to upskilling–without increasing headcount
Automate & collaborate
Onboarding and retaining new hires is hard. Onboarding and retaining new retail hires is harder. Connect with floor staff and future-proof training with automated and collaborative processes.
HCM integrations
You can’t skip over on- and offboarding admin, but you can remove the manual steps: sync employee data from your HR system and automate any journey based on your unique setup.
User provisioning
Import users one-by-one, by CSV import, or let deskless learners self register using a magic link.
User management
Setting up permissions for a dispersed workforce is frustrating and time consuming. Dynamic user settings make it easy to deliver the right training to the right learners, wherever they are.
Custom fields
Assign unlimited custom fields to your frontline staff that reflect internal data to optimize tracking, training assignment and building reports.
Project collaboration
Connect and collaborate with field managers to align on and create relevant frontline learning experiences–all within the project workspace.
Collaborative authoring tool
Our award-winning authoring tool will transform the way you build frontline training. Engage internal experts to create relevant courses fast!
Custom paths
Your frontline teams have unique learning needs based on their role and location. Go from onboarding to upskilling with custom paths: deliver personalized frontline training at the speed of business.
Intelligence of the crowd
Create more of what works for your deskless teams, improve what doesn’t. Leverage reporting that includes the Relevance score and Reactions to future-proof your frontline training.
How Beyond Retro decreases onboarding time and improves employee retention
Thanks to 360Learning, I can work across all 3 of our companies, rather than one! This is uniting learning across our global organization for the first time, and is saving our managers countless hours of onboarding. We push out fast, relevant content in minutes rather than days, and it's amazing to give our people the flexibility to learn at a time that fits their schedule.
Beat the odds–and the quit rate–from day one
Mobile-first UX
Struggling to connect with your deskless teams? Equip your learners to train effectively from day one with a delightful mobile-first UX. Be top of mind with bite-sized gamified training at the point of need.
Mobile login
Learners can log in from their phone with an ID or phone number, eliminating the need for an email address.
Modern UX/UI
Woo your deskless teams with a mobile-first Instagram-like experience that keeps them coming back.
Custom app
Immerse deskless teams in your universe with a fully branded app. Design a learning space that will reinforce your identity with your own logo, name, splash screen & in-app color.
Collaborative learning
Deskless teams feeling disconnected from HQ? Bring your culture to life by creating opportunities for them to connect in meaningful and collaborative ways via a newsfeed, forums, and micro-interactions.
Gamification
Make learning fun and keep your learners motivated with gamification. Celebrate learners' milestones with achievements. Encourage healthy competition with the challenge mode.
Automated notifications
Increase your reach and capture your deskless learners’ attention with tailored notifications sent via the app.
Just-in-time learning
Equip your learners with knowledge to execute their job safely and effectively. Inspire self-guided learning at the point of need wherever your learners are.
Shared mode
Learners sharing a device in locations with spotty internet? Free your shared devices from technical constraints. Courses are downloaded once for the whole team. Stats are recorded for individual learners.
Offline mode
No wifi? No problem. Reach your deskless teams wherever work takes them. Learners can download courses to play offline–even for SCORM. Stats are synced when the network is back.
How Buffalo Grill is engaging their remote workforce
Our learners enjoy learning on the mobile app because the experience resembles their usage on social networks. This is why we offer them courses that are short, relevant, and fun. The result: our learners are always happy to connect!
Turn retail managers into learning champions
Coaching on mobile
Frontline managers know their teams best. Empower them to effectively support their retail teams with automation, instant feedback capabilities, dashboards, and more–at their fingertips via the app.
Video coaching
Capitalize on the coach’s expertise. Give deskless teams ample practice opportunities with video assessments via the app and empower them to do their best work.
1:1 coach feedback
In our 1:1 async forum, each coach reviews their team's submissions and provides expert guidance in their own time.
In-app collaboration
Boost field performance by creating a collaborative learning environment. Allow deskless learners to ask questions and share best practices using text, photo, or video wherever they are.
Real-time data
Frontline managers can view progress in real time and drill down to completion data by cohort, learner, or course directly from the app.
Automated reports
Managers can take action and send reminders directly from the app, or from automated weekly email performance reports.
How Cegid achieves sales targets with better training
Clients are now onboarded and retrained faster than before, have a better training experience and require less resources from our teams. Our leadership was amazed by the results we achieved.
Recognized by customers and industry leaders alike
eLearning Industry hand-picked the top eLearning software for Mobile Learning. We're proud to join the ranks of top performers.
Retail staff training resources
Be everywhere your learners are
