Appen simplified its remote learning stack with a Collaborative Learning solution
Appen is a global company that collects and labels images, text, audio, video, and other data used to build and improve some of the world’s most innovative artificial intelligence (AI) systems. They provide their clients with the information they need to launch machine learning and AI tools in a multitude of industries, including the automotive sector, healthcare, financial services, and retail.
As Appen grew, their learning tool stack became increasingly fragmented and hard to manage. A Collaborative Learning solution helped them consolidate all their various functions in one intuitive tool.
The Appen team works within an industry where technologies, competition, and go-to-markets constantly change and evolve. As such, Appen’s Learning and Development team must constantly adjust training programs to suit the introduction of new products, processes, and business priorities.
Specifically, the Appen team needed to develop a learning strategy that allowed them to:
- Reduce time spent onboarding new customers and employees. Every year, Appen hires 100+ employees and must onboard them in a highly distributed and global environment. Additionally, Appen’s Professional Services team was spending 12 hours onboarding each new client through face-to-face training.
- Consolidate their learning tool stack. As Appen (and the industry as a whole) continued to grow rapidly, the company’s L&D team recognized that their learning tool stack was becoming increasingly complex. For example, just to complete a data privacy training, employees had to use five different tools. This was causing confusion for learners, and was taking up an unnecessary amount of time.
Overall, the team needed to find the best way to streamline their L&D processes to give the company the agility they needed to keep up with the pace of business.
Appen simplified its tool stack by switching to an all-in-one Collaborative Learning tool.
Unlike many LMS and LXP tools that only support part of the learning process, a comprehensive Collaborative Learning platform allows Appen to support L&D, course creators, and learners all within the same system.
The result is sleeker and more efficient. Training module forums help reduce time spent onboarding new employees and customers by creating built-in collaborative feedback loops. Learners can raise questions in the forum where experts can answer them once for everyone, sparing the L&D team from addressing repetitive questions and giving new joiners the right information without having to take time out of their trainings.
Appen’s L&D team was also able to decentralize their content creation process by coaching subject-matter experts within the organization to create useful and relevant training materials. Now, Appen can train both employees and new customers on new releases and processes faster, using direct insights from the experts who know these releases and processes best.
By digitizing trainings, scaling the content creation process, and streamlining their onboarding processes, Appen saved 102 days of training in three months and reduced the time spent onboarding new clients by 50%. Not only does Collaborative Learning save time across the organization, but it also decreases ramp time for new employees and customers so they can feel fully confident and properly trained faster than before.
Additionally, the flexibility of the 360Learning Suite enables the Appen L&D team to address learning needs in real time and keeps everything consolidated in one place. For example, new Sales Enablement training empowers the team to practice pitches and demos and receive coaching remotely—all in a single platform.
Read More: How Appen saved $240K with Collaborative Learning