Increase your employees' knowledge, performance, and engagement by challenging--and supporting--them to "stretch" their current skill set and abilities.
Jocelyn Ho
Content Lead US, 360 Learning
Discover crucial tips for training your team to handle customer service issues proactively and optimize the customer experience.
Penelope Myszka
Copywriter, SEO editor at LiveAgent and Post Affiliate Pro
It’s no longer enough to just ship courses and hope they make a difference in terms of building skills and solving problems. Learning metrics are a great start to evaluate this. But today, we need to go beyond them to prove our impact. Here’s step one of our six-step playbook for impactful L&D.
David James
Chief Learning Officer, 360Learning
How to know when it's time to refresh your employee training content and 7 tips to do so, even if your L&D budget isn’t what it used to be.
Nahla Davies
Coder / Tech Writer
Upskilling addressed their critical skills gaps, leveraged internal subject matter expertise, and built a culture of collaborative learning. Here's how.
Before changing your company policy to embrace 'your life your way', be sure to have the right tools in place.
Friederike Haerter
Content Lead Germany | 360Learning
Launching a new training program isn’t as simple as buying some courses and mandating employee attendance. Companies that enthusiastically push forward without proper planning often suffer from misaligned business goals, overwhelmed L&D departments, and a lack of C-suite buy-in. Any of these could sink your training program as soon as it starts. Here’s what you need to know to get started.
Tom Baragwanath
Global Head of Content, 360Learning
Targeted product education processes benefit both your clients and employees. Boost engagement, lower churn, and turn clients into product experts.
Genevieve Carbone
Director of Product Marketing, 360Learning
These guidelines will help set your courses up for success, whether you're looking to support in-house experts or to develop training materials in-house.
Clémence Condomines
Product Marketing Manager, 360Learning
It’s not enough to show that your program is helping employees learn new skills. So, how do you put a dollar amount on a training program whose effects seem largely unquantifiable? We've got three ways to put a value on training return on investment–and a free calculator you can use right now.
Benjamin Marchal
Head of Operations, 360Learning
Course creation can feel like a moving target. Experts from our L&D Collective share 10 actionable tips for creating effective training content.
Speed up your journey to customer success with these free customer onboarding checklists and templates.
Our weekly newsletter of the best insights from L&D peer to L&D peer.