Delivering great learning and development experiences is all about matching content and resources to the circumstances of each one of your learners. You need to deliver training in a way that enhances their work environment and reflects their daily needs.
In service industries where your teams are on-call to help clients, you need flexible learning that can be completed in the flow of work. But how should companies design these experiences? And how can businesses deliver training across a large number of locations?
Recently, I chatted with Lyn Wright, Senior Director of Learning and Development at Extra Space Storage, about some of her creative approaches to delivering workflow learning across the company’s 1,900 locations. Lyn had a lot of great tips and suggestions for how to build learning experiences that match the unique nature of every workplace.
We got started with a discussion of Extra Space Storage’s switch from traditional learning to workflow learning, and how this helps them deliver against company goals.