Customer training
What is Customer Enablement and 5 Best Practices for SaaS Customers
Want your SaaS product to be more profitable? Invest in your customers and prepare them to use your product.
Standing Out From the Crowd: Maestro Group’s 4-Phased Approach to Formalized Learning Design
In this interview, Audrey Jarre speaks to Andrés Peters, Chief Learning Officer (Head of Enablement, Leadership, and Learning) at Maestro Group, about his four-phased approach to formalized course design and how his team is standing out from the crowd.
UK L&D: How to Successfully Onboard Clients (Plus Free Checklist)
Follow these seven steps to show first-time clients why onboarding is so important and educate them about your product or service.
5 Best Practices to Boost Your Customer Onboarding
If your customer onboarding program only focuses on retention, you're probably missing the mark. Here are 5 best practices to help you deliver what customers actually what from their onboarding experience.
Want Happy Customers? Invest in Product Education
Targeted product education processes benefit both your clients and employees. Boost engagement, lower churn, and turn clients into product experts.
How to Create A Customer Education Strategy That Boosts Retention
In this guide, you’ll learn how to develop a solid customer education strategy that can help you win customer loyalty.
Jumpstart Your Customer Relationships: Free Client Onboarding Checklist
Increase customer loyalty and satisfaction with a stellar onboarding experience. Here's how to do that in 6 steps.
Freeing Up Subject-Matter Experts: Maltego’s 3-Step Deep Dive Investigation Approach for Unlocking Domain Knowledge
In this interview, Audrey Jarre speak's with Joe Ryan, Program Manager of Training at Maltego, about how he developed his deep dive investigation approach with the goal of freeing up SMEs' time, whilst ensuring their company’s domain knowledge is spread throughout the organization and that customers still receive high quality content.
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