Content Discovery and the LXP feature set
The Learning Experience Platform, or LXP, evolved in response to the problem above: LMSs are made for admins, not users.
Despite the name, LXPs focus not on the learning experience but on the content delivery experience. They are much more attractive and more comfortable to use; many in the past few years have opted for a Netflix style interface, with easily accessible, browsable content portions.
LXPs let you integrate and display content from an LMS. You can subscribe to content providers like Coursera, Udemy, or HarvardX and show their courses to your employees using the LXP as a front end. Many also offer AI-based recommendations, similar to how Amazon uses AI to make product suggestions. The idea is that AI can help employees further their skills and their career.
Let me digress briefly on this idea. To make relevant recommendations, Amazon leverages data from Facebook, Google, and other tech giants. It knows your interests and your friend’s interests. It also knows where you’ve been, what you’re looking at online, and what you’re talking about with your friends.
A corporate LXP does not have this kind of information, nor should it. Remember, data is the consumer internet gold, but the corporate software tools aren’t allowed to use it because then it’s not gold—it’s more like dynamite. You don’t want to fuel more third-party companies with your employees’ data.
I could build you a breathtaking piece of AI. But to do it, I would need unlimited access to your employee’s information, their calendars, performance reviews, and geolocation data, along with business presentations, CRM data and more. My AI would recommend the right course to every person at precisely the right time. But it would be pretty creepy and invasive.
Without that, your LXP will not have an Amazon-like level of accuracy. Instead, with minimal data to go on, it will mostly recommend the same content to everyone with the same job title. Unless, that is, you have a silver bullet, like 360Learning does with our Collaborative Learning DNA. But that’s for another article to explore.
Again, LXP is not a category; it’s a set of features: content discovery, skills indexing, content paths, and recommendations. But Talent Suites and Learning Platforms are software categories, and we're going to look at them now.