Genevieve Carbone articles | 360Learning

Genevieve Carbone

Director of Product Marketing, 360Learning

Training & Learning

An open sign representing customer education

Everything You Need to Know About Customer Education (+ How to Do It)When done right, customer education can speed up onboarding, decrease support tickets, and so much more.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

puppy on ipad representing saas customer enablement

What is Customer Enablement and 5 Best Practices for SaaS CustomersWant your SaaS product to be more profitable? Invest in your customers and prepare them to use your product.

Genevieve CarboneDirector of Product Marketing, 360Learning

Guillaume Vives

Congratulations, G! Ex-Zuora CPO Guillaume Vives Joins 360Learning as Chief Product and Technology OfficerWe're thrilled to announce that Guillaume Vives is joining the 360Learning team as Chief Product and Technology Officer. Guillaume has achieved great things with Zuora, including building the Subscription Economy space. Now, he's here to take collaborative learning to the enterprise level.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

welcome mat representing customer onboarding best practices

5 Best Practices to Boost Your Customer Onboarding If your customer onboarding program only focuses on retention, you're probably missing the mark. Here are 5 best practices to help you deliver what customers actually what from their onboarding experience.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

smiley representing happy customer product education

Want Happy Customers? Invest in Product EducationTargeted product education processes benefit both your clients and employees. Boost engagement, lower churn, and turn clients into product experts.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

lock representing customer education strategy retention

How to Create A Customer Education Strategy That Boosts RetentionIn this guide, you’ll learn how to develop a solid customer education strategy that can help you win customer loyalty.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

Woman jumping customer onboarding with client onboarding checklist

Jumpstart Your Customer Relationships: Free Client Onboarding ChecklistIncrease customer loyalty and satisfaction with a stellar onboarding experience. Here's how to do that in 6 steps.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

Collage representing customer onboarding templates

16 Free Templates to Cover Every Stage of Customer OnboardingSpeed up your journey to customer success with these free customer onboarding checklists and templates.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

woman writing the word learn representing the customer onboarding process

4 Tips for an Educational Customer Onboarding ProcessCustomer onboarding is so crucial that 86% of customers say they would be more likely to remain loyal if they were provided with educational content.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

Rainbow steps representing customer education

A Step-by-Step Guide to Customer Training That Scales73% of customers abandon a brand after three or fewer bad experiences. Luckily, effective customer training can help. See how.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

3 Real-Life Customer Education Examples

3 Real-Life Customer Education Examples and What They Can Teach UsWe’ve got 3 examples of companies that adopted customer training programs that helped them reduce churn, shorten onboarding, and boost customer satisfaction.

Genevieve CarboneDirector of Product Marketing, 360Learning

Training & Learning

Photo of a sign with two arrow representing how to choose the best customer training software for your business

How to Choose the Best Customer Training Software for Your BusinessFor SaaS companies, there’s no denying the impact customer education has on your bottom line. That's why you need to choose the platform that's right for you.

Genevieve CarboneDirector of Product Marketing, 360Learning