The Admin Work Ends Here: Introducing AI Companion – Action Mode and Support Mode

Let's be honest: too much of an L&D manager's day looks like this — tagging courses, updating sharing permissions, chasing down outdated content buried in a catalog that's grown faster than the team managing it. 

And when something in the platform doesn't behave the way you expect, the fix often means stepping away to file a ticket or dig through a help center — one more interruption in an already packed day.

The work is necessary. But it isn't the work you were hired to do.

When we launched the AI Companion, we committed to building an intelligent partner that grows alongside your needs. After Search Mode gave learners instant, conversational access to knowledge, and Insights Mode helped L&D teams unlock the story in their data, the next evolution is here.

Meet AI Companion's two recent modes: Action Mode does the work, executing tasks instead of just answering questions or surfacing insights, while Support Mode gives you instant answers about how the platform works, right when you need them — no separate help center, no waiting on a ticket.

Shift from tactical doer to strategic architect with AI Companion – Action Mode

The most effective L&D leaders aren't spending their time on platform maintenance. They're shaping culture, forging internal partnerships, and driving skills strategy across the business. Action Mode is designed to give valuable time back by streamlining the repetitive, high-volume administrative tasks that quietly eat away at your day.

Say it, and it's done: conversational catalog management

Forget opening menus, running filters, and manually pushing bulk updates. With Action Mode, you tell the AI Companion what you need — in plain language — and it takes care of the rest. The AI identifies the relevant content, presents a list of suggested actions, and executes them directly within your current context.

Tasks that once took hours can now take seconds. For example:

• "Share all onboarding courses with the new EMEA Sales group"
• "Archive courses that haven't been edited or attempted in the last six months"
• "Tag all compliance courses with the 'Mandatory 2026' label"
• “Add the “SEO” tag to this list of Marketing courses”
• “Share this list of courses in the library of this list of groups”
• “Add user “Jane Doe” as a co-author to this list of courses”
• “Make “John Smith” the authors of the list of courses”
• “Replace Morgan by Mehdi as authors of this content”
• “Archive this list of courses”
• “List me the courses that were not edited in the last 3 months in current group”

No more navigating across multiple pages or losing your train of thought to an administrative detour. Action Mode keeps you in flow.

Always on top of content hygiene — without the grind

A growing, decentralized catalog is one of the most powerful things about collaborative learning at scale. Keeping it clean and relevant is the hard part. Action Mode identifies underperforming or outdated content — courses sitting untouched for months — and helps you address it before it becomes clutter.

The result is a catalog that stays high-quality and current, no matter how quickly your organization grows. Managing thousands of courses becomes as straightforward as managing ten.

Every action, always in your control

Greater AI autonomy requires greater trust — and Action Mode is built with transparency at its core. 

Every change made by the AI is visible on your platform in real-time, while you instruct the agent directly in the AI Companion side panel. If the AI updates a value, you see it happen immediately. A built-in revert function means no AI-initiated action is ever permanent without your say-so. There is always a human-in-the-loop. 

For higher-stakes operations — archiving or deleting content, for example — confirmation prompts ensure nothing happens without your explicit approval. You remain in the driver's seat. Action Mode simply removes the busywork blocking your way to it.

Never stuck, never waiting: AI Companion – Support Mode

Even the most intuitive platform raises the occasional 'how do I…?' moment. Support Mode puts an expert directly inside your workflow, so admins, authors, and group leaders get instant answers about platform functionality without ever leaving the page they're working on.

Instead of pausing your task to search a help center or open a ticket, you ask your question in plain language and get an answer on the spot. It's the same principle behind Action Mode — keep people in flow — applied to getting unblocked instead of getting things done.

The impact goes both ways. 

For admins, it means fewer interruptions and more confidence navigating the platform on their own. For internal support teams, it means fewer repetitive 'how-to' questions landing in their queue, freeing them to focus on higher-value work rather than answering the same questions on repeat.

A companion that acts — and a platform that keeps evolving

Action Mode and Support Mode are the third and fourth chapters in the AI Companion story — and two defining ones. Together with Search Mode, Coach Mode, and Insights Mode, they flesh out an intelligent partner that supports the full L&D lifecycle: find knowledge, understand data, execute tasks, and get support — all without leaving the platform.

Action Mode launches today with a focus on catalog management — the first and most pressing frontier of L&D administration.  Support Mode launches alongside it, giving every advanced user an expert on call for platform questions. As both features evolve, their capabilities will expand. Because in a world where L&D teams are expected to drive more impact with leaner resources, AI that takes action isn't just a productivity gain. It's a strategic edge.

Ready to see agentic AI in action? Schedule a demo with one of our experts!