Staying on top in business is about being watchful for the next big opportunity. As the ones responsible for giving every team the tools and training they need, L&D leaders have a critical role to play in making sure their business can respond to these opportunities.
Whether you’re a new upstart, or a prestige brand with a long history and a loyal customer base, you need to stay ready. When opportunity knocks, your teams need to be prepared to change direction and offer new - and different - products.
Recently, I sat down with Felicia White, VP of Global Operations Training & Development at Church’s Chicken. We talked about how she uses flexible L&D techniques to keep every member of Team Church’s ready for the next big challenge.
We kicked things off by discussing some exciting recent developments.