Scaling an onboarding process is one of the hardest things to get right in L&D. When your company is growing at pace, you need to make sure your onboarding offers every new starter the tools and training they need to ramp up quickly.
Sometimes, this means building and scaling content all at once. It also means adjusting your learning approaches to make room for all the new teams you’ll need as you go from starting line to scale-up. This is a real challenge, and it’s why it’s so critical to listen to the experts.
Recently, I sat down with Emma Schain, Learning & Development Lead at Better.com, to hear about her top three lessons for scaling company onboarding. As a leading online mortgage lender, Better.com has experienced massive growth in recent years, and Emma has set an onboarding strategy to support and nurture this expansion.
We started off by talking about how Emma has switched from in-person to remote onboarding.