“For us, we have digital solutions, including our AI learning recommendation engine, micro-learning, and learning management systems. We’re aligning and curating our response based on what we have already.”
One other key thing to remember? Now isn’t the time for perfection. Instead of developing the perfect learning content, businesses need to ship fast and iterate.
“We’re in a time we’ve never faced before,” says Avinash. We can’t aim for perfection - with limited time and resources and speed to market being key, we have to create something that’s fine, then iterate from there. We’re improving on the fly, like everyone else.”
Rethinking the value proposition of L&D
As disrupting as crises such as the COVID-19 pandemic can be, they can also be a chance to get a little perspective.
For Avinash, the crisis has offered the opportunity to revisit the value of L&D in general, and to look at how MCI Group’s training approach can be adapted to suit the needs of the wider business.
“It really pushes us to rethink the value proposition of L&D,” says Avinash. “This crisis is forcing us to change quickly, as everyone is in a reactive situation. This teaches us new skills, to think long and hard about our value, and the immediate need of the business. L&D should be asking this all the time, but we can sometimes become complacent.”
Global events like the COVID-19 pandemic can also be an opportunity for businesses to pull together in solidarity. “The crisis is accelerating the pace of change,” says Avinash. “It’s a cliche, but we’re all in this together, and we need to come out stronger.”
As companies around the world try to find new ways to cope with the disruption posed by the COVID-19 pandemic, it’s helpful to look at examples of what other businesses are doing to adjust.
Thanks once again to Avinash for sparing his valuable time and joining us for this great discussion!
Want more insights to #GetReady for what's next? Check out our series of interviews with L&D experts on how learning and development should change and strategies to train teams given the current climate.