How 360Learning Uses Artificial Intelligence (AI) to Boost L&D in Global Organizations

Artificial intelligence is transforming the way L&D teams create, deliver, and optimize training—and at 360Learning, we're putting that power directly in your hands. Our suite of AI features is designed to help you build impactful learning experiences faster, personalize content at scale, and prove the value of training with real business outcomes.

Here are some of the most frequently asked questions we receive about 360Learning’s AI features and functions. We’ll break down how AI tools work in L&D, what problems they solve, and why they make learning more efficient, engaging, and aligned with your organization’s goals.

Why use AI in Learning and Development

1. What is AI-powered learning, and how does 360Learning use it?

AI-powered learning leverages artificial intelligence to automate and enhance various aspects of the learning process. 360Learning integrates AI to streamline course creation, enhance and transform learning experiences, and manage skills development.

This includes (but is certainly not limited to) transforming documents into courses, generating quizzes, conducting smart reviews, and providing personalized content recommendations, all aimed at improving efficiency and learner engagement. AI also delivers more precise analysis and suggestions to improve your learning strategy.

2. What makes 360Learning’s AI different from other learning platforms?

360Learning's AI stands out by combining advanced automation with human oversight. Features like customizable prompts let L&D teams guide AI outputs to ensure alignment with company culture and compliance standards. This is purpose-built, on an end-to-end platform that delivers real impact to organizations. 

More fundamentally, 360Learning is proudly designed as a collaborative learning platform. AI helps you involve subject-matter experts easily, and makes the process of developing, authoring, and improving course materials simple and efficient for non-L&D professionals. 

3. Who benefits most from using AI-driven learning solutions from 360Learning?

Organizations aiming to accelerate training development, personalize learning paths, and efficiently manage skills development benefit significantly. L&D professionals can reduce their own manual workload, while learners receive tailored content that aligns with their roles and career goals.

360Learning’s AI features & functionality

4. What specific AI technologies does 360Learning utilize (e.g., generative AI, natural language processing, machine learning)?

360Learning uses generative AI, natural language processing (NLP), and machine learning techniques to power features like course creation, content recommendations, and skills tagging. These technologies enable human-in-the-loop automation for both administrators and learners, enhancing speed, scalability, and relevance.

In the backend, we use Microsoft Azure OpenAI services, incorporating advanced language models such as GPT-4, GPT-3, Codex, and DALL·E. These technologies enable features like AI-assisted course creation, automated quiz generation, and skill suggestions. 

5. Is 360Learning’s AI generative or predictive?

360Learning uses both generative and predictive AI. Generative AI helps create course content, quizzes, and translations. Predictive AI is used to recommend personalized learning paths and content based on user data and engagement patterns.

6. Which specific tasks can AI automate in 360Learning?

Artificial intelligence automates several tasks within 360Learning, including:

• Converting documents, course objectives, and other platform content into structured courses
• Generating quizzes and suggested questions
• Translating course content into multiple languages
• Recommending personalized learning paths based on skills data
• Transcribing videos for enhanced accessibility
• Conducting research and providing resources to course authors
• Interactive and personalized feedback on quizzes
  

360Learning’s AI addresses challenges such as:

• Capturing knowledge from internal subject matter experts
• Accelerating course development
• Identifying and closing skill gaps
• Personalizing learning experiences
• Reducing administrative workload for L&D teams

These solutions enhance efficiency and effectiveness in learning and development initiatives. 

7. How does 360Learning’s AI assist with course creation?

The platform offers AI-powered tools that can generate full courses—including descriptions, content and questions—from minimal input, such as a title or existing document. This accelerates the course development process and ensures consistency across training materials. 

8. Can I personalize AI-generated content

Yes, you can update and edit all course content once generated. We also provide prompt management tools to help your teams use AI prompts effectively and efficiently.

9. Can 360Learning’s AI suggest personalized learning paths for employees?

Yes, 360Learning's AI analyzes learners' roles, skills, and learning history to recommend relevant courses and content, facilitating personalized learning journeys.

10. Does 360Learning's AI support multilingual content generation or translation?

Yes, 360Learning's AI can generate and translate courses automatically into 30+ languages, facilitating multilingual content delivery and supporting global teams.

11. How accurate and reliable are 360Learning’s AI-generated course recommendations?

360Learning's AI leverages data from learners' profiles and interactions to provide accurate and relevant course recommendations. The system continuously learns and adapts to improve the relevance of its suggestions over time.

12. How does 360Learning’s AI assist in capturing and preserving internal expertise and proprietary knowledge?

The AI facilitates the transformation of internal documents and expert knowledge into structured courses, ensuring that valuable organizational insights are retained and disseminated effectively.

360Learning also subject-matter experts to create courses in minutes. This means you can efficiently capture and share SME knowledge, without requiring hours or days of their time. 

13. Does 360Learning support skills-based learning with AI?

Yes. 360Learning’s AI supports skills-based learning by automatically tagging course content with relevant skills, and matching learners to courses that align with their role and career goals. This helps organizations identify and close skills gaps more effectively.

Implementation, integration, and setup

14. How quickly can we implement AI-powered learning with 360Learning?

Implementation timelines can vary based on organizational needs, but 360Learning's AI features are designed to deploy quickly. Tools like the AI-powered course builder enable quick content creation, facilitating faster rollout of training programs.

If you already have a 360Learning account for your organization, our AI-powered tools are deployed by default.

15. Do we need technical or AI expertise to manage 360Learning’s AI tools?

No specialized technical or AI expertise is required. 360Learning's AI tools are user-friendly and designed for L&D professionals, with intuitive interfaces and guided prompts to assist in content creation and management.

16. Does 360Learning’s AI integrate with other platforms like Slack, Teams, or Salesforce?

360Learning integrates with various platforms, including Salesforce, to streamline learning processes. The Slack and Teams integrations send training notifications when it’s time for employees to take a course. 

360Learning has more than 50 integrations with software partners, including HR, finance, communications, planning, and talent management tools. 

The platform's API also allows for custom integrations with countless other systems.

17. What other major platforms or learning systems integrate with 360Learning’s AI?

360Learning offers integrations with various platforms, including:

• SAP SuccessFactors
• Workday
• Lucca
• Google Drive
• OneDrive and SharePoint
• Microsoft Outlook

These integrations facilitate content embedding, user synchronization, and calendar management. You bring the value and efficiency of AI from your LMS to these larger platforms. 

See the complete list of 360Learning integrations.

18. Are APIs available for custom AI integrations with 360Learning?

Yes, 360Learning provides APIs for custom integrations, enabling automation and data exchange related to users, groups, courses, paths, and programs.

Data protection, privacy, compliance, and security

19. How does 360Learning handle data privacy when using AI?

Our platform is GDPR-compliant and fully adheres to the 2024 EU AI Act. We ensure ethical AI use by never reusing prompts or AI outputs to train public models. Data is retained for a maximum of 30 days and access is strictly limited to authorized personnel for the purpose of investigating misuse.

We do not use customer data to train public AI models.

Learn more about our security and compliance standards.

20. What kind of data does 360Learning’s AI require to function effectively?

The AI utilizes data such as course content, learner profiles, and interaction history to generate content and recommendations. This information helps tailor learning experiences to individual needs.

21. Where is our company’s data stored, and who has access when we use AI with 360Learning?

Data is stored securely in compliance with international standards, and access is restricted to authorized personnel. 360Learning ensures that data handling aligns with privacy regulations and best practices.

22. How does 360Learning ensure its AI outputs are unbiased, fair, and ethically compliant?

360Learning employs high-level filters and control functionalities provided by Microsoft Azure OpenAI to ensure content accuracy and prevent the generation of biased or inappropriate material.

23. Does 360Learning provide transparency regarding AI decision-making processes?

360Learning encourages users to review AI-generated content before publication, promoting transparency and accountability in AI-assisted content creation.

Results and impact of AI in L&D

24. How does using AI with 360Learning improve learner engagement?

AI enhances engagement by delivering personalized content, reducing time to competency, and providing interactive elements like quizzes and tailored learning paths that align with learners' roles and interests. AI-powered authoring tools empower subject-matter experts, meaning learners benefit from expert-led training in their specific business context.

You create more tailored, relevant courses with far less time and effort. 

25. How does 360Learning measure the success and effectiveness of its AI-generated learning experiences?

360Learning utilizes tools like Data Connect to provide access to raw learning data, allowing organizations to analyze learner engagement, course completion rates, and other key performance indicators to assess the impact of AI-generated content.

26. Can we measure the ROI of AI-powered learning within 360Learning?

Yes, 360Learning offers analytics and reporting tools that track learner progress, course completion rates, and engagement metrics, enabling organizations to assess the impact and ROI of their training programs.

27. What success have other organizations seen using 360Learning’s AI?

Organizations have reported significant time savings in course creation and improved learner engagement. For instance, users have noted the ability to transform documents into courses within minutes, enhancing efficiency and scalability.

A few quotes from successful organizations:

"With 360Learning, our local experts are able to save 3 hours' worth of work on each course. The AI automatically suggests a course translation, letting them tweak the version as needed." - Joffrey Ancelot, Pedgogical & Digital Development Engineer at Michelin

“I loved the prompt to course feature. It’s saving me so much time. It’s usually so hard for me to structure a course, and I sometimes even spend hours to find the perfect image. Now with the course builder, I can have AI generate a shell course with what I need to see in the course as an L&D, and then go to my SMEs team to fill in the bits.” - Rhys Coleman, Senior L&D Manager at Croud

AI limitations & support

28. Are there tasks or processes where we should avoid using AI in 360Learning?

While AI is a powerful tool, it's essential to review AI-generated content for accuracy and relevance, especially in compliance or highly specialized training areas. Human oversight ensures that the content meets specific organizational standards.

29. What kind of support does 360Learning provide if we encounter issues with AI tools?

360Learning offers comprehensive support, including a knowledge base, customer service, and training resources to assist users in effectively utilizing AI features and addressing any challenges that arise.

30. How frequently does 360Learning update or improve its AI capabilities?

360Learning continuously enhances its AI functionalities, with regular updates and new feature releases aimed at improving user experience and meeting evolving learning needs.

Updates and new features typically roll out every three weeks. 

Future developments

30. What are the upcoming enhancements or roadmap plans for 360Learning’s AI capabilities?

Recent updates include AI-suggested skills in courses and the ability for admins to launch upskilling campaigns. 360Learning continues to evolve its AI features to better support learning and development needs.

Other enhancements to come include situational training, adaptive learning, and conversational business intelligence. All aimed to create more impactful, performance-oriented learning and development.