Learning Technologies London 2026

James Clemence - Global Digital Learning Manager

Kelly Chalk - Learning Design Executive, Merlin Entertainments

Laura De Courcy - Learning Academy Executive, Merlin Entertainments

How does a global giant like Merlin Entertainments align teams, close skill-gaps, and drive impact across 18,000+ employees—from LEGOLAND to Sea Life? The answer wasn't more top-down content; it was a bold shift toward decentralized learning.

Join James Clemence, Kelly Chalk and Laura De Courcy to discover how Merlin is dismantling the L&D bottleneck to supercharge employee performance and elevate their guest experiences. By leveraging AI and 360Learning, Merlin empowers subject-matter experts to teach one another, turning local insights into global standards. We’ll pull back the curtain on their entire transformation—from a high-stakes selection process to an implementation strategy built on a well-run pilot, seamless integration, and "hypercare" support.

You’ll learn how Merlin moved beyond traditional systems to a collaborative learning model that drives consistent learning experiences. Whether scaling a global brand or rethinking your digital ecosystem, discover why democratizing your enterprise strategy is the only way to scale operational excellence at the speed of business.

Lee Eccles - Account Executive Mid Market, 360Learning

Imagine a tool capable of transforming training - one that no longer simply explains, but brings situations to life. A safe environment where employees practice real professional scenarios: management, conflict resolution, customer interactions, high-pressure projects, product launches. With Gentlerain, AI doesn't provide ready-made answers. It interacts, challenges and adapts to the learner's choices, enabling active learning with no judgement and no operational risk. In this power session, Lee Eccles, Account Executive at 360Learning, will show you how Gentlerain transforms training into an immersive experience.

David James - CLO, 360Learning

AI isn’t just changing how we learn, it’s redefining why L&D exists at all. In this provocative session, David James, CLO at 360Learning challenges the industry to move beyond content creation and reclaim its role as a driver of business performance. As AI automates up to 63% of L&D activity and accelerates content production, the real risk isn’t falling behind; it’s becoming irrelevant.

This session explores how L&D professionals can build influence, shift stakeholder perceptions, and focus on what AI cannot replicate: judgment, trust, and strategic impact. You’ll learn how to avoid the “discount store” trap of high-volume, low-value learning and instead position yourself as a critical partner in performance. If you want to stay indispensable in an AI-driven world, this is your playbook.