Spotting Success: How Chuze Fitness Achieved 95% Completion Rates With 360Learning

The Challenges

Before partnering with 360Learning, Chuze Fitness had a solid “homegrown” learning and development team, but faced significant challenges in streamlining and scaling their L&D processes to meet the demands of their fast-growing organization, thanks to an increasing number of business acquisitions. 

No centralized system to support and scale expert-led training

Prior to using 360Learning, Chuze Fitness struggled to effectively leverage their subject-matter experts (SMEs) to upskill their full workforce. The experts couldn’t be at all their gym locations simultaneously, which limited the reach and impact of their expertise and made it difficult to ensure consistent training quality across different sites.

Despite this, Chuze Fitness’s L&D team knew that having SMEs champion their learning strategy would add tremendous value. However, enabling experts wasn’t scalable and difficult to manage. Chuze Fitness needed a solution that would allow their SMEs to engage with learners more effectively and provide a richer, more interactive training experience. 

Generic, manual L&D was painfully slow and hard to measure

Originally, all training materials at Chuze Fitness were manually created from scratch and spread across Google Docs, Slides, and Sheets. The content was basic and straight to the point, but left their learners wanting more.

As the company grew, tracking training completion and performance became a major pain point for them, as documentation in different places led to disorganization and inefficiencies.

At the time, Chuze Fitness was motivating employees to complete training with monetary incentives. However, because manually measuring these statistics was prone to error, it was impossible for the company to accurately compensate employees based on true training completion figures. 

Additionally, conducting all their training sessions 1:1 and in-person was costly and time-consuming. This overreliance on in-person training caused some managers to struggle with balancing virtual and live training, even after more digital solutions were implemented.

Missing the right tools to engage and train a younger workforce

A large part of Chuze Fitness’s workforce is a younger, tech-savvy demographic. Before adopting 360Learning, the L&D team’s manual training methods relied heavily on static, generic content, which failed to capture the attention of learners who prefer interactive and visually engaging digital experiences akin to social media.

This disconnect resulted in low completion rates and a general lack of enthusiasm for training initiatives. The lack of a centralized, modern learning platform meant that training content often felt disjointed and ad hoc, making it difficult for Chuze Fitness to motivate their employees to fully participate and engage with the material.

Lack of standardization made it difficult for staff to provide consistent customer experiences

As a growing company that was also acquiring other gyms, it became very apparent that the way they were training talent was not scalable. A lack of standardization led to discrepancies in training quality and processes, and even some business operations across different gym locations. 

There were significant challenges with verifying how training was being conducted–and therefore difficult to hold trainers truly accountable–along with a constant concern over how to authentically introduce and integrate Chuze’s culture and processes to existing gyms that were newly acquired into the brand.

To support their rapid expansion successfully, Chuze Fitness needed a single source of truth for all their training materials to create a scalable solution that could maintain their unique culture and ensure consistent processes across all their locations–and on top of all that, prove the impact of their L&D efforts. 

The Solution

Chuze Fitness was looking for a centralized platform that could streamline their training processes, provide accurate tracking, facilitate the sharing of expert knowledge at scale, and engage their young, tech-savvy workforce. 

They needed an LMS that was user-friendly, customizable, and capable of supporting their growing needs. After evaluating several options, including Docebo and SparkLearn, they chose 360Learning for its engaging interface, ease of content creation, and robust data analytics.

Implementing 360Learning

The transition to 360Learning marked a significant turning point for Chuze Fitness. The platform allowed them to create a single source of truth for all training materials, ensuring consistency and accuracy across all locations–but also to develop and grow a robust learning culture. 

The implementation process was smooth, thanks to the dedicated support from the 360Learning team.

Standardizing onboarding and employee development 

Chuze Fitness now utilizes 360Learning and its advanced mobile solution for a wide range of training needs, including onboarding, employee development, manager training, compliance training and soon, specialized training for different departments. 

The platform's flexibility allows them to tailor training programs to specific roles and requirements, ensuring that all learners receive relevant and impactful training. The L&D team have also created a training request intake form to help them manage the increase in training requests that they’ve received since implementing 360Learning. 

Enhanced engagement and collaboration from the bottom up

One of the most notable changes with 360Learning is the increased engagement and collaboration among employees. Front-line employees can now easily interact directly with the corporate office, which has strengthened a sense of connection and community at Chuze Fitness. 

This has also built greater visibility for the L&D team, who joke that they’re “Chuze Celebrities” when learners recognize them from videos in their training content. 

360Learning’s familiar social media features like emojis and GIFs resonate well with their younger workforce, making training sessions more engaging and enjoyable.

“The biggest success is information retention. My new hires are used to this type of learning, so the details no matter how big or small seem to stick better.” - Club manager, Chuze Fitness

Accurate reporting and accountability

With 360Learning’s extensive in-depth reporting tools, Chuze Fitness can now reliably track all training completion and performance across groups, users, courses, paths, and more. All from a centralized reporting dashboard. 

This data-driven approach allows them to focus on and align with strategic business priorities, as well as incentivize training completion more effectively and hold employees accountable. 

The platform's intuitive dashboard and analytics tools provided insights into training effectiveness and business impact, facilitating better decision-making and greater stakeholder buy-in.

Leveraging the full potential of their subject-matter expertise

As the pioneer in collaborative learning, 360Learning has enabled Chuze Fitness to unlock and share the knowledge of their internal subject-matter experts at scale: SMEs can now easily contribute to training content and engage with employees across all locations. 

With the platform’s interactive tools like in-course discussion forums, subject-matter experts can help boost course completion rates and knowledge retention by answering learners’ questions directly in the training.

And 360Learning’s AI-powered course authoring capabilities enable any team member to effortlessly co-create and refine hyper relevant training courses that address the workforce’s most pressing upskilling needs. 

This has not only enhanced the Chuze Fitness learning experience, but also ensured that all employees have access to the same high-quality training, regardless of their location.

Overcoming resistance to change

While some managers initially resisted the shift to digital training, the user-friendly nature of 360Learning and the evident benefits gradually won them over. 

The platform's ability to standardize training and built-in integrations to streamline and sync content creation helped alleviate concerns and demonstrated the value of digital learning solutions.

The Results

With the help of 360Learning, Chuze Fitness has successfully fostered a culture of continuous learning across their organization. Employees from various departments are now more eager to create and participate in training courses. 

The platform has empowered individual employees to take ownership of their learning, leading to higher engagement and participation rates. Chuze Fitness has seen a remarkable increase in the number of courses created and completed.

360Learning has helped transform their L&D processes, leading to higher engagement, improved training quality, and better business outcomes. Key metrics that highlight their success include:

• 95% training completion rate: The intuitive and engaging nature of 360Learning has driven high completion rates.

• Increased course creation with 202 courses: The platform's ease of use has encouraged departments across the organization to create and share more training content.

• 90% of course authors are internal SMEs: 360Learning’s learning platform has enabled and increased subject-matter expert engagement, with 70+ courses co-authored by their SMEs.

• 98% course relevance score: Accurate tracking and reporting have enabled Chuze Fitness to better visualize and prove the impact of training on business performance. 

Overwhelmingly, learners love the increased accessibility of training and company leadership can see how L&D initiatives directly influence employee development and organizational growth.

Looking ahead with 360Learning

Going forward, Chuze Fitness aims to maintain their competitive edge by expanding their use cases with 360Learning to include manager training, leadership development, and increased department-specific training. 

The L&D team also hopes to further leverage the platform's collaborative authoring capabilities to enrich their training content across the organization.

With 360Learning, Chuze Fitness has been able to not only address their immediate L&D challenges but also position themselves for sustained business success as they grow. 

If your organization is facing similar challenges with employee training and development, request a personalized demo below to discover how our collaborative learning platform can revolutionize your L&D processes, next.