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Go beyond the hype with an AI partner that lets your team instantly search learning content and get answers in the flow of work.",[],[672,680,687],{"tag":673},{"id":674,"type":675,"tags":676,"lang":9,"slug":677,"first_publication_date":678,"last_publication_date":678,"uid":677,"link_type":75,"key":679,"isBroken":59},"ZJRDDhEAACQAR3mp","tag",[],"artificial-intelligence","2023-06-22T12:48:18+0000","e1ed7545-8b79-47c6-8d78-1f4c0c5d40f0",{"tag":681},{"id":682,"type":675,"tags":683,"lang":9,"slug":684,"first_publication_date":685,"last_publication_date":685,"uid":684,"link_type":75,"key":686,"isBroken":59},"ZJQZCREAACIARr3z",[],"skills","2023-06-22T09:49:03+0000","1c9c63bd-2043-43c1-8f85-875d48494fd5",{"tag":688},{"id":689,"type":675,"tags":690,"lang":9,"slug":691,"first_publication_date":692,"last_publication_date":692,"uid":691,"link_type":75,"key":693,"isBroken":59},"YGyfRBAAAP0x6ugl",[],"product-updates","2021-04-06T17:50:03+0000","63e62517-203a-472b-91ec-78625a1b07e9","RichText$2191fe9a-050b-46ba-a742-c0cb844338e8",{"variation":495,"version":235,"items":696,"primary":697,"id":707,"slice_type":493,"slice_label":40},[],{"text":698},[699],{"type":55,"text":700,"spans":701,"direction":52},"\"Adopting the features is super easy. The experts love the platform because it's very easy to use and they don't need any specific background in learning design.\" — Beatriz Palaric, Global Head of L&D",[702,704],{"start":47,"end":703,"type":504},163,{"start":705,"end":706,"type":508},165,200,"RichText$4d2e4880-4826-45bd-b3a1-b32d36c9117f",{"variation":244,"version":235,"items":709,"primary":710,"id":745,"slice_type":493,"slice_label":40},[],{"text":711},[712,717,731,736,742],{"type":55,"text":713,"spans":714,"direction":52},"3. Building a lean, integrated ecosystem ",[715],{"start":47,"end":716,"type":508},41,{"type":55,"text":718,"spans":719,"direction":52},"To deliver high-quality learning across 50 countries as a lean L&D team, Opella adopted an ecosystem mindset. 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And not only accepting the challenge, but also at the same time delivering the outcome.” — Johanna Hummer, VP, Global People & Culture, Global Talent & Learning and Development",[803,805],{"start":47,"end":804,"type":504},187,{"start":806,"end":807,"type":508},189,274,"RichText$d7b7551a-5444-4734-acb7-f508b9662962",{"variation":244,"version":235,"items":810,"primary":811,"id":819,"slice_type":493,"slice_label":40},[],{"text":812},[813,816],{"type":55,"text":814,"spans":815,"direction":52},"Meanwhile, to help deliver early content at pace, Opella collaborated with Aptilink to handle specialized content design and formatting. This allowed Opella’s SMEs to concentrate on translating business knowledge into the platform while the broader execution machine moved forward seamlessly.",[],{"type":55,"text":817,"spans":818,"direction":52},"By pairing a lean MVP scope with tight technical collaboration, Opella launched a robust, high-adoption platform in just four months—establishing a new benchmark for rapid enterprise transformation. ",[],"RichText$36bcd7fe-d0ae-4577-bd7a-56606e9d7186",{"variation":495,"version":235,"items":821,"primary":822,"id":832,"slice_type":493,"slice_label":40},[],{"text":823},[824],{"type":55,"text":825,"spans":826,"direction":52},"\"I love the team, the people. It’s very open communication, at all levels. In four months, we had a very nice platform and built a real partnership with 360Learning. 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In the past, producing a storyboard and back-and-forth changes was painful. Here, you have an idea, you use AI, you publish it. It's radically simple.\" — Beatriz Palaric, Global Head of L&D",[890,892],{"start":47,"end":891,"type":504},338,{"start":893,"end":624,"type":508},340,"RichText$3ecaa5b2-ae82-402d-8f3c-7af5bd26176d",{"variation":244,"version":235,"items":896,"primary":897,"id":921,"slice_type":493,"slice_label":40},[],{"text":898},[899,902,905,909,914,918],{"type":357,"text":900,"spans":901,"direction":52},"What’s ahead: flow-of-work learning and ecosystem integration",[],{"type":55,"text":903,"spans":904,"direction":52},"With a solid foundation established, Opella is actively expanding its collaborative learning vision:",[],{"type":782,"text":906,"spans":907,"direction":52},"Embedding learning in daily workflows: Opella is integrating 360Learning directly with their internal LLM OpellaGPT and Microsoft Teams, allowing employees to query training materials and access learning recommendations seamlessly within their everyday workflow.",[908],{"start":47,"end":741,"type":508},{"type":782,"text":910,"spans":911,"direction":52},"Scaling functional Academies: Expanding leadership frameworks and specialized functional Academies while continuing to train and nurture the internal SME author community.",[912],{"start":47,"end":913,"type":508},29,{"type":782,"text":915,"spans":916,"direction":52},"Skills ontology integration: Preparing to connect learning paths with internal skills frameworks to launch targeted upskilling campaigns.",[917],{"start":47,"end":534,"type":508},{"type":55,"text":919,"spans":920,"direction":52},"By pairing decentralized SME creation with their “radically simple” MVP strategy, Opella successfully transformed a complex corporate carve-out into a modern, agile learning organization.",[],"RichText$b267e0f6-5eac-4ea4-a9c7-4ec9400d19da",{"variation":495,"version":235,"items":923,"primary":924,"id":934,"slice_type":493,"slice_label":40},[],{"text":925},[926],{"type":55,"text":927,"spans":928,"direction":52},"\"What we appreciate is the speed that allows us to have content that is relevant and not obsolete, so people don't have to wait months before seeing results. We are using AI, but most importantly we are using our capability to create [relevant content] that is bringing value to people—and to solve problems.\"  — Beatriz Palaric, Global Head of L&D",[929,931],{"start":47,"end":930,"type":504},311,{"start":932,"end":933,"type":508},313,348,"RichText$b71f7f3d-ab89-43ff-be0d-83c176c3c138",{"variation":244,"version":235,"items":936,"primary":937,"id":985,"slice_type":986,"slice_label":40},[],{"document":938},{"id":939,"type":940,"tags":941,"lang":9,"slug":942,"first_publication_date":943,"last_publication_date":944,"uid":62,"data":945,"link_type":75,"key":984,"isBroken":59},"X23u3hEAACEAuM2j","form_page",[],"-default-demo-request-page","2020-09-25T13:26:47+0000","2026-10-21T15:16:46+0000",{"body":946,"form_config":977},[947,960],{"variation":244,"version":235,"items":948,"primary":949,"id":958,"slice_type":959,"slice_label":40},[],{"title":950,"text":954},[951],{"type":43,"text":952,"spans":953,"direction":52},"Get your free demo",[],[955],{"type":55,"text":956,"spans":957,"direction":52},"See how 360Learning can work for you.\nA 15-minute conversation with an expert, fully tailored to your needs. No commitment, completely free.",[],"FormCopyBlock$9e5d380f-eed8-40ac-af72-7ef690cec111","FormCopyBlock",{"variation":244,"version":235,"items":961,"primary":962,"id":975,"slice_type":976,"slice_label":40},[],{"top_form_title":963,"background_image":967},[964],{"type":43,"text":965,"spans":966,"direction":52},"Get your demo",[],{"dimensions":968,"alt":971,"copyright":40,"url":972,"id":973,"edit":974},{"width":969,"height":970},2560,1440,"Illustration representing the 360Learning LMS hub","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FafC2e8BOoF08xX4t_Platform_illustration.png?auto=format,compress","afC2e8BOoF08xX4t",{"x":47,"y":47,"zoom":125,"background":126},"ModalWithBackground$a0b2a70f-4008-4727-9f8a-bfc8a9525461","ModalWithBackground",{"id":978,"type":979,"tags":980,"lang":9,"slug":62,"first_publication_date":981,"last_publication_date":982,"link_type":75,"key":983,"isBroken":59},"X23tgxEAACEAuMdH","form_config",[],"2020-09-25T13:20:04+0000","2026-07-16T14:36:56+0000","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","70712754-a2ea-4f8f-907d-88543c1b980d","ConversionForm$28375ac5-ef27-4a19-8fee-5f6f5244574c","ConversionForm",{"variation":244,"version":235,"items":988,"primary":2338,"id":2342,"slice_type":1293,"slice_label":40},[989,1366,1991],{"resource":990},{"id":991,"type":446,"tags":992,"lang":9,"slug":993,"first_publication_date":994,"last_publication_date":995,"uid":996,"data":997,"link_type":75,"key":1365,"isBroken":59},"aMgqYBAAACMAVGbW",[],"how-heineken-is-transforming-ld-for-85000-employees-with-collaborative-learning","2025-09-16T13:09:18+0000","2026-07-13T11:55:32+0000","how-heineken-is-transforming-ld-for-85000-employee",{"body":998,"tags":1294,"company_logo":1328,"illustration":1333,"key_figures":1341,"title":1360,"reading_time":1364},[999,1017,1028,1063,1091,1105,1127,1135,1146,1190,1198,1218,1226,1242,1250,1261,1268],{"variation":244,"version":235,"items":1000,"primary":1011,"id":1016,"slice_type":481,"slice_label":40},[1001],{"profile_picture":1002,"name":1009,"role":1010},{"dimensions":1003,"alt":1004,"copyright":40,"url":1005,"id":1006,"edit":1007},{"width":459,"height":459},"geraldine-murphy-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaMlafGGNHVfTPRoP_GMportrait.jpg?auto=format%2Ccompress&rect=240%2C0%2C960%2C960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":1008,"y":47,"zoom":125,"background":126},240,"Geraldine Murphy","Global Learning Experience Manager",{"team_title":1012},[1013],{"type":357,"text":1014,"spans":1015,"direction":52},"The team",[],"Team$5188089d-ff9f-49da-bec1-a2143b787f3a",{"variation":244,"version":235,"items":1018,"primary":1019,"id":1027,"slice_type":493,"slice_label":40},[],{"text":1020},[1021,1024],{"type":357,"text":1022,"spans":1023,"direction":52},"A small team with a global mission",[],{"type":55,"text":1025,"spans":1026,"direction":52},"The learning and development initiatives at HEINEKEN are spearheaded by a three-person Global L&D Center of Excellence. Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":244,"version":235,"items":1029,"primary":1030,"id":1062,"slice_type":493,"slice_label":40},[],{"text":1031},[1032,1035,1038,1041,1046,1050,1055,1059],{"type":357,"text":1033,"spans":1034,"direction":52},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":55,"text":1036,"spans":1037,"direction":52},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":55,"text":1039,"spans":1040,"direction":52},"HEINEKEN faced four main challenges.",[],{"type":55,"text":1042,"spans":1043,"direction":52},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[1044],{"start":47,"end":1045,"type":508},22,{"type":55,"text":1047,"spans":1048,"direction":52},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[1049],{"start":47,"end":48,"type":508},{"type":55,"text":1051,"spans":1052,"direction":52},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[1053],{"start":47,"end":1054,"type":508},17,{"type":55,"text":1056,"spans":1057,"direction":52},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[1058],{"start":47,"end":522,"type":508},{"type":55,"text":1060,"spans":1061,"direction":52},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":244,"version":235,"items":1064,"primary":1065,"id":1090,"slice_type":493,"slice_label":40},[],{"text":1066},[1067,1070,1073,1078,1082,1087],{"type":357,"text":1068,"spans":1069,"direction":52},"The solution: Collaborative, AI-powered learning at scale",[],{"type":55,"text":1071,"spans":1072,"direction":52},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":55,"text":1074,"spans":1075,"direction":52},"1. Scalability for global deployment with local flexibility.",[1076],{"start":47,"end":1077,"type":508},60,{"type":55,"text":1079,"spans":1080,"direction":52},"2. AI-powered tools for translation, content creation, and speed of delivery.",[1081],{"start":47,"end":582,"type":508},{"type":55,"text":1083,"spans":1084,"direction":52},"3. Ease of use for both admins and learners, reducing overload and duplication.",[1085],{"start":47,"end":1086,"type":508},79,{"type":55,"text":1088,"spans":1089,"direction":52},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":244,"version":235,"items":1092,"primary":1093,"id":1104,"slice_type":493,"slice_label":40},[],{"text":1094},[1095,1098,1101],{"type":375,"text":1096,"spans":1097,"direction":52},"Collaborative learning to engage every level of the business",[],{"type":55,"text":1099,"spans":1100,"direction":52},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":55,"text":1102,"spans":1103,"direction":52},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":244,"version":235,"items":1106,"primary":1107,"id":1126,"slice_type":493,"slice_label":40},[],{"text":1108},[1109,1112,1115,1119,1123],{"type":375,"text":1110,"spans":1111,"direction":52},"AI for impact: Faster, smarter, global delivery",[],{"type":55,"text":1113,"spans":1114,"direction":52},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":55,"text":1116,"spans":1117,"direction":52},"AI course creation helps respond even more quickly to emerging business needs.\n",[1118],{"start":47,"end":48,"type":508},{"type":55,"text":1120,"spans":1121,"direction":52},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[1122],{"start":47,"end":1045,"type":508},{"type":55,"text":1124,"spans":1125,"direction":52},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":495,"version":235,"items":1128,"primary":1129,"id":1134,"slice_type":493,"slice_label":40},[],{"text":1130},[1131],{"type":55,"text":1132,"spans":1133,"direction":52},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":244,"version":235,"items":1136,"primary":1137,"id":1145,"slice_type":493,"slice_label":40},[],{"text":1138},[1139,1142],{"type":375,"text":1140,"spans":1141,"direction":52},"An easy to use, skills-focused learning platform",[],{"type":55,"text":1143,"spans":1144,"direction":52},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":244,"version":235,"items":1147,"primary":1148,"id":1189,"slice_type":493,"slice_label":40},[],{"text":1149},[1150,1153,1156,1159,1162,1166,1169,1172,1175,1178,1181,1184,1187],{"type":357,"text":1151,"spans":1152,"direction":52},"The implementation: Seven months from start to finish",[],{"type":55,"text":1154,"spans":1155,"direction":52},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":55,"text":1157,"spans":1158,"direction":52},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":55,"text":1160,"spans":1161,"direction":52},"The scope of work was staggering. The team of three had to:",[],{"type":55,"text":1163,"spans":1164,"direction":52},"•  Rebuild more than 1,000  learning Paths",[1165],{"start":125,"end":297,"type":508},{"type":55,"text":1167,"spans":1168,"direction":52},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":55,"text":1170,"spans":1171,"direction":52},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":55,"text":1173,"spans":1174,"direction":52},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":55,"text":1176,"spans":1177,"direction":52},"",[],{"type":55,"text":1179,"spans":1180,"direction":52},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":55,"text":1182,"spans":1183,"direction":52},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":55,"text":1185,"spans":1186,"direction":52},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":55,"text":1176,"spans":1188,"direction":52},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":495,"version":235,"items":1191,"primary":1192,"id":1197,"slice_type":493,"slice_label":40},[],{"text":1193},[1194],{"type":55,"text":1195,"spans":1196,"direction":52},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":244,"version":235,"items":1199,"primary":1200,"id":1217,"slice_type":493,"slice_label":40},[],{"text":1201},[1202,1205,1208,1211,1214],{"type":357,"text":1203,"spans":1204,"direction":52},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":55,"text":1206,"spans":1207,"direction":52},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":55,"text":1209,"spans":1210,"direction":52},"Within the first six weeks:\n",[],{"type":55,"text":1212,"spans":1213,"direction":52},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":55,"text":1215,"spans":1216,"direction":52},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":495,"version":235,"items":1219,"primary":1220,"id":1225,"slice_type":493,"slice_label":40},[],{"text":1221},[1222],{"type":55,"text":1223,"spans":1224,"direction":52},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":244,"version":235,"items":1227,"primary":1228,"id":1241,"slice_type":493,"slice_label":40},[],{"text":1229},[1230,1233,1236,1239],{"type":357,"text":1231,"spans":1232,"direction":52},"The next phase of collaborative learning",[],{"type":55,"text":1234,"spans":1235,"direction":52},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":55,"text":1237,"spans":1238,"direction":52},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":55,"text":1176,"spans":1240,"direction":52},[],"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":495,"version":235,"items":1243,"primary":1244,"id":1249,"slice_type":493,"slice_label":40},[],{"text":1245},[1246],{"type":55,"text":1247,"spans":1248,"direction":52},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":244,"version":235,"items":1251,"primary":1252,"id":1260,"slice_type":493,"slice_label":40},[],{"text":1253},[1254,1257],{"type":55,"text":1255,"spans":1256,"direction":52},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. 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And sales teams required larger blended learning programs that were up to 9 months long with 50+ sub-trainings. ",[],{"type":55,"text":1515,"spans":1516,"direction":52},"Before 360Learning, scheduling multi-session paths for these different learner groups was chaotic and inflexible—even something as routine as forklift training demanded a flurry of emails and manual sign-ups. ",[],{"type":55,"text":1518,"spans":1519,"direction":52},"Because there were only synchronous training sessions, field service engineers stationed across different time zones couldn’t consistently attend live training webinars, causing them to miss crucial updates when new parts or product lines were introduced. ",[],{"type":55,"text":1521,"spans":1522,"direction":52},"On top of it all, limited LMS reporting meant managers lacked insight into how to best prepare or upskill new hires, leading to frustration and slow onboarding.",[],{"type":55,"text":1524,"spans":1525,"direction":52},"This all made it difficult to deliver consistent, timely upskilling across Ishida’s globally dispersed workforce. 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With no centralized system in place to capture and share their expertise, the organization risked losing critical know-how and proprietary skills. ",[1563],{"start":154,"end":804,"type":508},{"type":55,"text":1565,"spans":1566,"direction":52},"The team knew they needed to invest more time in succession planning and skills frameworks to carve the path for internal mobility and build a more agile workforce, but it seemed impossible with admin tasks dominating their everyday workflow.",[1567,1568],{"start":172,"end":92,"type":508},{"start":1510,"end":1569,"type":508},90,"RichText$9e7e1f9c-446f-4f42-b145-a87bb5383a81",{"variation":495,"version":235,"items":1572,"primary":1573,"id":1578,"slice_type":493,"slice_label":40},[],{"text":1574},[1575],{"type":55,"text":1576,"spans":1577,"direction":52},"“We were always playing catch-up. 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Automated enrollment & tracking",[1603],{"start":47,"end":1604,"type":508},34,{"type":55,"text":1606,"spans":1607,"direction":52},"Ishida leveraged 360Learning’s audience builder to automatically enroll learners to training based on attributes that eliminated manual chasing for compliance. By setting up custom fields (e.g., job role, location, last certification date), every employee is automatically enrolled in relevant courses, and renewals trigger auto course re-assignments for upcoming expiring certifications.",[1608,1611],{"start":1609,"end":1610,"type":508},31,117,{"start":1612,"end":1613,"type":508},324,350,{"type":55,"text":1615,"spans":1616,"direction":52},"Instant notifications and reminders in the platform also saved significant time, replacing back-and-forth emails. And learners could log in and see exactly which courses they had to take—no more ad hoc enrollment meant reduced confusion and user error.",[1617,1618,1620,1622],{"start":47,"end":522,"type":508},{"start":1619,"end":864,"type":508},26,{"start":1610,"end":1621,"type":508},118,{"start":804,"end":587,"type":508},"RichText$7fa5b29d-4e62-41f0-ba92-0b1438b1543c",{"variation":495,"version":235,"items":1625,"primary":1626,"id":1631,"slice_type":493,"slice_label":40},[],{"text":1627},[1628],{"type":55,"text":1629,"spans":1630,"direction":52},"“The platform does so much heavy lifting—automating enrollments, reminders, and re-certifications—so we can actually focus on adding value elsewhere.” – Nicholas Taylor",[],"RichText$21759225-db6b-488b-bee0-c7d310e13727",{"variation":244,"version":235,"items":1633,"primary":1634,"id":1639,"slice_type":493,"slice_label":40},[],{"text":1635},[1636],{"type":55,"text":1637,"spans":1638,"direction":52},"Notably, automation also enabled the L&D team to duplicate these proactive processes for the Health and Safety team, who now run custom reports on compliance status in minutes, instead of shuffling through a multitude of spreadsheet tabs.",[],"RichText$63cdd6ab-2e93-49cf-a060-a8199ee1634a",{"variation":244,"version":235,"items":1641,"primary":1642,"id":1670,"slice_type":493,"slice_label":40},[],{"text":1643},[1644,1648,1654,1658,1663],{"type":375,"text":1645,"spans":1646,"direction":52},"2. Centralized compliance dashboards",[1647],{"start":47,"end":864,"type":508},{"type":55,"text":1649,"spans":1650,"direction":52},"In conjunction with automated tracking, Ishida consolidated all mandatory training into a single portal. Monitoring upcoming expirations and tracking course completions is hassle-free and intuitive for both the L&D and Health and Safety teams.",[1651],{"start":1652,"end":1653,"type":508},88,104,{"type":55,"text":1655,"spans":1656,"direction":52},"Instead of sifting through spreadsheets to identify who needs a particular course, a real-time reporting dashboard shows who is due for a refresh, which sessions are running, and how many seats remain available. ",[1657],{"start":196,"end":219,"type":508},{"type":55,"text":1659,"spans":1660,"direction":52},"Attendance sheets are automatically generated for both online and in-person training sessions, and once a training event is complete, administrators can upload certificates and finalize records in just a few clicks–and accessing previous records is just as easy.",[1661],{"start":47,"end":1662,"type":508},45,{"type":55,"text":1664,"spans":1665,"direction":52},"In addition to easing both L&D and Health and Safety’s workloads, this centralization has enabled both teams to work more proactively and boosted confidence during internal checks and external audits.",[1666,1668],{"start":154,"end":1667,"type":508},133,{"start":1443,"end":1669,"type":508},156,"RichText$a3788a0a-a227-4d88-89e4-63ea0b071a60",{"variation":244,"version":235,"items":1672,"primary":1673,"id":1733,"slice_type":493,"slice_label":40},[],{"text":1674},[1675,1680,1696,1702,1705,1714,1723,1727],{"type":375,"text":1676,"spans":1677,"direction":52},"3. 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It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":55,"text":2120,"spans":2121,"direction":52},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":55,"text":2123,"spans":2124,"direction":52},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":55,"text":2126,"spans":2127,"direction":52},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],"RichText$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"variation":495,"version":235,"items":2130,"primary":2131,"id":2136,"slice_type":493,"slice_label":40},[],{"text":2132},[2133],{"type":55,"text":2134,"spans":2135,"direction":52},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],"RichText$67ea06fe-fadb-4a47-b323-b90da0498e15",{"variation":244,"version":235,"items":2138,"primary":2139,"id":2168,"slice_type":493,"slice_label":40},[],{"text":2140},[2141,2144,2147],{"type":55,"text":2142,"spans":2143,"direction":52},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":55,"text":2145,"spans":2146,"direction":52},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":55,"text":2148,"spans":2149,"direction":52},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. ArcelorMittal also leverages 360Learning's SAP SuccessFactors integration, ensuring learning completions are automatically reflected in their HR system of record.",[2150,2157],{"start":864,"end":92,"type":317,"data":2151},{"id":2152,"type":1690,"tags":2153,"lang":9,"slug":2154,"first_publication_date":2155,"last_publication_date":2156,"uid":677,"link_type":75,"isBroken":59},"ZInSDREAACQAJk-v",[],"supercharge-ld-with-ai","2023-06-26T22:49:16+0000","2026-10-19T08:26:13+0000",{"start":2158,"end":2159,"type":317,"data":2160},529,573,{"id":2161,"type":2162,"tags":2163,"lang":9,"slug":2164,"first_publication_date":2165,"last_publication_date":2166,"uid":2167,"link_type":75,"isBroken":59},"Zg6ULRMAACIAsyxY","partner",[],"expand-your-learning-catalog","2024-04-04T12:42:55+0000","2026-01-21T15:02:36+0000","sap-successfactors","RichText$a8ec35e2-0b0c-4840-91b7-bce1707b6755",{"variation":495,"version":235,"items":2170,"primary":2171,"id":2176,"slice_type":493,"slice_label":40},[],{"text":2172},[2173],{"type":55,"text":2174,"spans":2175,"direction":52},"The 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI.",[],"RichText$93c4b2e4-c6e7-47d2-99b3-523fd35faada",{"variation":244,"version":235,"items":2178,"primary":2179,"id":2199,"slice_type":493,"slice_label":40},[],{"text":2180},[2181,2184,2187,2190,2193],{"type":357,"text":2182,"spans":2183,"direction":52},"The results: A culture that pulls, rather than pushes",[],{"type":55,"text":2185,"spans":2186,"direction":52},"In its first year, AMU 360 reached more than 150,000 active learners — exceeding the peak of the previous platform after a decade of operation. Active learners grew 75% in the first six months. More than 550 learning paths have been created by internal experts. The platform now receives approximately 60 learner reactions and comments per day.",[],{"type":55,"text":2188,"spans":2189,"direction":52},"Beyond engagement, the program has delivered verified financial and operational impact. In addition to the ~€266K+ in identified financial ROI, ArcelorMittal highlights significant non-financial gains: self-paced learning at the point of need has reduced time away from operations, accelerated onboarding and refresh training cycles, and decreased reliance on classroom scheduling — translating into higher productivity and less operational disruption. The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":55,"text":2191,"spans":2192,"direction":52},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":55,"text":2194,"spans":2195,"direction":52},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. The L&D team, meanwhile, has been freed from administrative firefighting to focus on what Stacey calls being a pioneer: getting ahead of the skills the business will need, before it knows it needs them.",[2196],{"start":2197,"end":2198,"type":504},378,385,"RichText$fa5d653f-f874-4019-bfa6-d0bfe6989510",{"variation":495,"version":235,"items":2201,"primary":2202,"id":2207,"slice_type":493,"slice_label":40},[],{"text":2203},[2204],{"type":55,"text":2205,"spans":2206,"direction":52},"\"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" - Stacey VanderHeiden Güney, ArcelorMittal",[],"RichText$8e74b38c-512d-41d7-a74c-4b294cd8d734",{"variation":244,"version":235,"items":2209,"primary":2210,"id":2232,"slice_type":493,"slice_label":40},[],{"text":2211},[2212,2215,2226,2229],{"type":357,"text":2213,"spans":2214,"direction":52},"Looking ahead",[],{"type":55,"text":2216,"spans":2217,"direction":52},"With the foundation in place, ArcelorMittal University is now moving into skills-based learning — shifting from tracking completion to identifying and closing gaps at the individual and team level. 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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":55,"text":2655,"spans":2656},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":55,"text":2658,"spans":2659},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":244,"version":235,"items":2662,"primary":2664,"id":2675,"slice_type":493,"slice_label":40},[2663],{},{"text":2665},[2666,2669,2672],{"type":375,"text":2667,"spans":2668,"direction":52},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":55,"text":2670,"spans":2671,"direction":52},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":55,"text":2673,"spans":2674,"direction":52},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":495,"version":235,"items":2677,"primary":2679,"id":2685,"slice_type":493,"slice_label":40},[2678],{},{"text":2680},[2681],{"type":55,"text":2682,"spans":2683},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[2684],{"start":47,"end":1857,"type":508},"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":244,"version":235,"items":2687,"primary":2689,"id":2697,"slice_type":493,"slice_label":40},[2688],{},{"text":2690},[2691,2694],{"type":55,"text":2692,"spans":2693},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":55,"text":2695,"spans":2696},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":244,"version":235,"items":2699,"primary":2701,"id":2709,"slice_type":493,"slice_label":40},[2700],{},{"text":2702},[2703,2706],{"type":357,"text":2704,"spans":2705},"The solution",[],{"type":55,"text":2707,"spans":2708},"Lance and his L&D team focused their customer education programme around five key implementation areas. 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The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":244,"version":235,"items":2743,"primary":2745,"id":2772,"slice_type":493,"slice_label":40},[2744],{},{"text":2746},[2747,2749,2752,2754,2762,2764,2767,2769],{"type":375,"text":2716,"spans":2748},[],{"type":55,"text":2750,"spans":2751},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":55,"text":1176,"spans":2753},[],{"type":55,"text":2755,"spans":2756},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[2757],{"start":2758,"end":859,"type":317,"data":2759},19,{"link_type":319,"url":2760,"target":2761},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":55,"text":1176,"spans":2763},[],{"type":55,"text":2765,"spans":2766},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":55,"text":1176,"spans":2768},[],{"type":55,"text":2770,"spans":2771},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":244,"version":235,"items":2774,"primary":2776,"id":2794,"slice_type":493,"slice_label":40},[2775],{},{"text":2777},[2778,2780,2783,2789,2791],{"type":375,"text":2720,"spans":2779,"direction":52},[],{"type":55,"text":2781,"spans":2782,"direction":52},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":55,"text":2784,"spans":2785,"direction":52},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[2786],{"start":1718,"end":534,"type":317,"data":2787},{"link_type":319,"url":2788,"target":725},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":55,"text":1176,"spans":2790,"direction":52},[],{"type":55,"text":2792,"spans":2793,"direction":52},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":244,"version":235,"items":2796,"primary":2798,"id":2819,"slice_type":493,"slice_label":40},[2797],{},{"text":2799},[2800,2802,2809,2811,2814,2816],{"type":375,"text":2725,"spans":2801},[],{"type":55,"text":2803,"spans":2804},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[2805],{"start":2806,"end":2758,"type":317,"data":2807},4,{"link_type":319,"url":2808,"target":725},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":55,"text":1176,"spans":2810},[],{"type":55,"text":2812,"spans":2813},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":55,"text":1176,"spans":2815},[],{"type":55,"text":2817,"spans":2818},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":244,"version":235,"items":2821,"primary":2823,"id":2834,"slice_type":493,"slice_label":40},[2822],{},{"text":2824},[2825,2827],{"type":375,"text":2730,"spans":2826},[],{"type":55,"text":2828,"spans":2829},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[2830],{"start":2831,"end":1494,"type":317,"data":2832},217,{"link_type":319,"url":2833,"target":2761},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":495,"version":235,"items":2836,"primary":2838,"id":2845,"slice_type":493,"slice_label":40},[2837],{},{"text":2839},[2840],{"type":55,"text":2841,"spans":2842},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[2843],{"start":47,"end":2844,"type":508},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":244,"version":235,"items":2847,"primary":2849,"id":2866,"slice_type":493,"slice_label":40},[2848],{},{"text":2850},[2851,2853,2856,2858,2861,2863],{"type":375,"text":2734,"spans":2852},[],{"type":55,"text":2854,"spans":2855},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":55,"text":1176,"spans":2857},[],{"type":55,"text":2859,"spans":2860},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":55,"text":1176,"spans":2862},[],{"type":55,"text":2864,"spans":2865},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":244,"version":235,"items":2868,"primary":2870,"id":2878,"slice_type":493,"slice_label":40},[2869],{},{"text":2871},[2872,2875],{"type":357,"text":2873,"spans":2874},"Results",[],{"type":55,"text":2876,"spans":2877},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":244,"version":235,"items":2925,"primary":2927,"id":2945,"slice_type":493,"slice_label":40},[2926],{},{"text":2928},[2929,2932,2935,2937,2940,2942],{"type":375,"text":2930,"spans":2931},"What’s next for Mitsubishi Electric?",[],{"type":55,"text":2933,"spans":2934},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. 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All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":55,"text":3113,"spans":3114,"direction":52},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":375,"text":3116,"spans":3117,"direction":52},"Driving global impact with user-generated content",[],{"type":375,"text":1176,"spans":3119,"direction":52},[],{"type":55,"text":3121,"spans":3122,"direction":52},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":495,"version":235,"items":3125,"primary":3126,"id":3131,"slice_type":493,"slice_label":40},[],{"text":3127},[3128],{"type":55,"text":3129,"spans":3130,"direction":52},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":244,"version":235,"items":3133,"primary":3134,"id":3152,"slice_type":493,"slice_label":40},[],{"text":3135},[3136,3140,3143,3146,3148],{"type":55,"text":3137,"spans":3138,"direction":52},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[3139],{"start":47,"end":1045,"type":508},{"type":55,"text":3141,"spans":3142,"direction":52},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":55,"text":3144,"spans":3145,"direction":52},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":55,"text":1176,"spans":3147,"direction":52},[],{"type":55,"text":3149,"spans":3150,"direction":52},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[3151],{"start":47,"end":163,"type":508},"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":244,"version":235,"items":3154,"primary":3156,"id":3178,"slice_type":493,"slice_label":40},[3155],{},{"text":3157},[3158,3161,3165,3169,3171,3175],{"type":357,"text":3159,"spans":3160,"direction":52},"Solution",[],{"type":375,"text":3162,"spans":3163,"direction":52},"The 'Talent Factory' creates unique learning experiences",[3164],{"start":47,"end":112,"type":508},{"type":55,"text":3166,"spans":3167,"direction":52},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[3168],{"start":1847,"end":1340,"type":504},{"type":55,"text":1176,"spans":3170,"direction":52},[],{"type":375,"text":3172,"spans":3173,"direction":52},"Unite a community of learning champions with 360Learning",[3174],{"start":47,"end":112,"type":508},{"type":55,"text":3176,"spans":3177,"direction":52},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":495,"version":235,"items":3180,"primary":3181,"id":3186,"slice_type":493,"slice_label":40},[],{"text":3182},[3183],{"type":55,"text":3184,"spans":3185,"direction":52},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":244,"version":235,"items":3188,"primary":3190,"id":3201,"slice_type":493,"slice_label":40},[3189],{},{"text":3191},[3192,3195,3197],{"type":375,"text":3193,"spans":3194},"Step 1: Break down the barriers to creation",[],{"type":55,"text":1176,"spans":3196},[],{"type":55,"text":3198,"spans":3199},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[3200],{"start":47,"end":1865,"type":508},"RichText$bf057938-f37c-40b6-88da-36181700adaf",{"variation":495,"version":235,"items":3203,"primary":3205,"id":3212,"slice_type":493,"slice_label":40},[3204],{},{"text":3206},[3207],{"type":55,"text":3208,"spans":3209},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[3210],{"start":47,"end":3211,"type":508},288,"RichText$6ea1bed6-b373-48eb-b3d8-4de9f7dd8cb3",{"variation":244,"version":235,"items":3214,"primary":3216,"id":3234,"slice_type":493,"slice_label":40},[3215],{},{"text":3217},[3218,3226,3228],{"type":55,"text":3219,"spans":3220,"direction":52},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[3221],{"start":3222,"end":3223,"type":317,"data":3224},119,148,{"link_type":319,"url":3225,"target":725},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":55,"text":1176,"spans":3227,"direction":52},[],{"type":55,"text":3229,"spans":3230,"direction":52},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[3231],{"start":163,"end":774,"type":317,"data":3232},{"link_type":319,"url":3233,"target":725},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations","RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":495,"version":235,"items":3236,"primary":3237,"id":3242,"slice_type":493,"slice_label":40},[],{"text":3238},[3239],{"type":55,"text":3240,"spans":3241,"direction":52},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":244,"version":235,"items":3244,"primary":3246,"id":3262,"slice_type":493,"slice_label":40},[3245],{},{"text":3247},[3248,3253,3255],{"type":55,"text":3249,"spans":3250,"direction":52},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[3251],{"start":584,"end":3252,"type":508},223,{"type":55,"text":1176,"spans":3254,"direction":52},[],{"type":55,"text":3256,"spans":3257,"direction":52},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[3258],{"start":3259,"end":463,"type":317,"data":3260},105,{"id":2091,"type":1690,"tags":3261,"lang":9,"slug":2093,"first_publication_date":2094,"last_publication_date":2095,"uid":2096,"link_type":75,"isBroken":59},[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":244,"version":235,"items":3264,"primary":3265,"id":3273,"slice_type":493,"slice_label":40},[],{"text":3266},[3267],{"type":55,"text":3268,"spans":3269,"direction":52},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[3270],{"start":3271,"end":3272,"type":508},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":244,"version":235,"items":3275,"primary":3277,"id":3295,"slice_type":493,"slice_label":40},[3276],{},{"text":3278},[3279,3282,3284,3291],{"type":55,"text":3280,"spans":3281},"Breaking down the barriers to course creation has two major benefits:",[],{"type":55,"text":1176,"spans":3283},[],{"type":55,"text":3285,"spans":3286},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[3287,3288],{"start":1805,"end":1045,"type":508},{"start":2046,"end":3289,"type":317,"data":3290},183,{"link_type":319,"url":2833},{"type":55,"text":3292,"spans":3293},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. 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No easy answers.",[],{"type":55,"text":3638,"spans":3639,"direction":52},"When Courtney Walter took responsibility for training across JBS USA's 92,000-person workforce, she inherited something that most L&D leaders would find daunting: extraordinary complexity at extraordinary scale.",[3640],{"start":2399,"end":1847,"type":317,"data":3641},{"link_type":319,"url":3642,"target":725},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fcourtney-brianne-walter\u002F",{"type":55,"text":3644,"spans":3645,"direction":52},"JBS's production employees don't sit at desks. They arrive at work, put on their PPE, and head directly to their stations on the processing floor. Many are members of refugee communities. Some don't read or write fluently in their native language. And the workforce collectively speaks more than 54 languages — from Spanish and Haitian Creole to Marshallese, Somali, and Karen. 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When a classroom trainer needed to deliver training to a group of workers speaking four different languages, they would pull bilingual colleagues off the floor — not certified translators, but anyone who happened to speak English and one other language — to interpret on the spot.",[],{"type":55,"text":3672,"spans":3673,"direction":52},"\"Imagine that scene: The supervisor of a production line of 30–40 people rearranges her line to send five people to annual training — one speaks English, one speaks Haitian Creole, another speaks Marshallese and the other three speak Spanish. Half of the training has an option available in Spanish, but all of it is available in English. So now, we have to pull someone additional off of the floor to translate.\"",[3674],{"start":47,"end":3675,"type":504},413,{"type":55,"text":3677,"spans":3678,"direction":52},"When Courtney asked training leaders across the business whether it was time for a change, the answer was unanimous.",[],"RichText$064584a2-f898-4044-8acc-d62ac82aaa94",{"variation":244,"version":235,"items":3681,"primary":3682,"id":3699,"slice_type":493,"slice_label":40},[],{"text":3683},[3684,3687,3690,3693,3696],{"type":357,"text":3685,"spans":3686,"direction":52},"The solution: one platform, every language, every learner",[],{"type":55,"text":3688,"spans":3689,"direction":52},"JBS's requirements for a new learning platform were non-negotiable: it had to reach production employees on the floor using tablets, support 14 target languages natively, and scale to 92,000 users without friction. 360Learning met every one of them — and the partnership went significantly further.",[],{"type":375,"text":3691,"spans":3692,"direction":52},"A single platform that works for everyone",[],{"type":55,"text":3694,"spans":3695,"direction":52},"At the heart of the transformation is consolidating and migrating 14 separate LMSs into one. JBS's production employees — approximately 75,000 workers across meat processing facilities — now access 360Learning via Android tablets provided during on-site, instructor-led training sessions. 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JBS's 360Learning platform is integrated directly with SAP, the company's Human Capital Management (HCM) system. ",[3717],{"start":1510,"end":3718,"type":317,"data":3719},125,{"id":2161,"type":2162,"tags":3720,"lang":9,"slug":2164,"first_publication_date":2165,"last_publication_date":2166,"uid":2167,"link_type":75,"isBroken":59},[],{"type":55,"text":3722,"spans":3723,"direction":52},"A daily automated synchronization between SAP and 360Learning handles user creation, updates, and deactivation — including a purpose-built workflow for job applicants who complete onboarding training before receiving an employee ID. When an applicant is hired, their profile transitions automatically as SAP is updated.",[],"RichText$d2f070fa-ca46-4993-b64a-5a18b5d81e39",{"variation":244,"version":235,"items":3726,"primary":3727,"id":3751,"slice_type":493,"slice_label":40},[],{"text":3728},[3729,3732,3748],{"type":375,"text":3730,"spans":3731,"direction":52},"The Globalization feature: A game-changer for language access",[],{"type":55,"text":3733,"spans":3734,"direction":52},"Of all the capabilities 360Learning offers, one AI-driven feature stood above the rest in making JBS's decision straightforward. As Courtney puts it: \"360Learning’s AI-driven translation capabilities that we use to translate the content we build in the system is the single biggest reason we chose this platform and it has been a game-changer. We can translate almost instantly into those languages and validate those translations in the system with internal translators. It's wonderful.\"",[3735,3737],{"start":641,"end":3736,"type":504},488,{"start":3738,"end":584,"type":317,"data":3739},151,{"id":3740,"type":1690,"tags":3741,"lang":9,"slug":3742,"first_publication_date":3743,"last_publication_date":3744,"uid":3745,"data":3746,"link_type":75,"isBroken":59},"YuvXLBEAACEA7J35",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2022-08-08T14:15:31+0000","2026-09-08T16:12:53+0000","globalization",{"category":3747},"solution",{"type":55,"text":3749,"spans":3750,"direction":52},"The platform now supports content and navigation in 14 languages — including Spanish, Haitian Creole, French, Arabic, Burmese, Vietnamese, Amharic, Somali, Swahili, Kinyarwanda, Tigrinya, Karen, Marshallese, and French Creole.",[],"RichText$0ca1ff30-b330-4dfc-a395-9e0887f6c893",{"variation":495,"version":235,"items":3753,"primary":3754,"id":3759,"slice_type":493,"slice_label":40},[],{"text":3755},[3756],{"type":55,"text":3757,"spans":3758,"direction":52},"\"360Learning’s AI-driven translation capabilities that we use to translate the content we build in the system is the single biggest reason we chose this platform and it has been a game-changer.\" - Courtney Walter, JBS USA",[],"RichText$a5271f88-5a77-4b8f-a64e-9c888574519f",{"variation":244,"version":235,"items":3761,"primary":3762,"id":3781,"slice_type":493,"slice_label":40},[],{"text":3763},[3764,3767,3770],{"type":375,"text":3765,"spans":3766,"direction":52},"A content ecosystem built for frontline training",[],{"type":55,"text":3768,"spans":3769,"direction":52},"JBS migrated more than 1,300 courses from its legacy systems into 360Learning, bringing SCORM files and MP4s scattered across multiple platforms into a single organized catalog. ",[],{"type":55,"text":3771,"spans":3772,"direction":52},"A critical pillar of that content ecosystem is OpenSesame, JBS's off-the-shelf content provider. OpenSesame supplies more than half of the courses in JBS's core learning plan, and its library of complementary content extends the platform's depth significantly. Because JBS uploads OpenSesame SCORM files directly to 360Learning, any updates made by OpenSesame — including translations across multiple languages — automatically reflect across the platform without additional effort from the JBS team.",[3773],{"start":1541,"end":3774,"type":317,"data":3775},57,{"id":3776,"type":2162,"tags":3777,"lang":9,"slug":3778,"first_publication_date":2165,"last_publication_date":3779,"uid":3780,"link_type":75,"isBroken":59},"Zg5_dxMAAB8AstBA",[],"enrich-your-learning-catalog","2025-02-25T15:04:30+0000","open-sesame","RichText$5ae1a300-d668-49ab-832c-0e50d33c7d80",{"variation":244,"version":235,"items":3783,"primary":3784,"id":3800,"slice_type":493,"slice_label":40},[],{"text":3785},[3786,3789,3794,3797],{"type":375,"text":3787,"spans":3788,"direction":52},"Change management at the speed of trust",[],{"type":55,"text":3790,"spans":3791,"direction":52},"Launching a new platform to 92,000 people is one challenge. Getting those people to embrace it is another. Courtney's approach was rooted in inclusion from the very start. \"I didn't just involve them at the beginning when we asked 'is it time for a change?' I involved them in every step — setting the requirements, identifying LMS systems and content providers in the marketplace, choosing the LMS and the content provider, configuring the system, setting the change management strategy, choosing the content… every single step. People don't like change they aren't a part of driving and I needed them to drive it.\"",[3792],{"start":1712,"end":3793,"type":504},616,{"type":55,"text":3795,"spans":3796,"direction":52},"The rollout included mini-orientation videos, weekly communications to HR, safety, maintenance, and training leaders, platform training delivered through 360Learning's Engagement Academy, and townhalls with trainers and end users across the business. ",[],{"type":55,"text":3798,"spans":3799,"direction":52},"Following a successful pilot with 7,000+ users, the full platform launched to 92,000 employees the following month.",[],"RichText$6471acee-9977-48c4-adad-2de9082de1cc",{"variation":244,"version":235,"items":3802,"primary":3803,"id":3826,"slice_type":493,"slice_label":40},[],{"text":3804},[3805,3808,3811,3815,3818,3823],{"type":357,"text":3806,"spans":3807,"direction":52},"The results: early signals, strong direction",[],{"type":55,"text":3809,"spans":3810,"direction":52},"The most significant business outcomes of the launch will take time to measure. The early signals, however, are clear.",[],{"type":55,"text":3812,"spans":3813,"direction":52},"Feedback from frontline trainers has been emphatic: translation capability alone represents a step-change from where JBS was before. \"We are in the best space we've ever been with regard to translations. The fact that we don’t have to pull people off the floor to translate has likely saved the business hundreds of thousands of dollars.”",[3814],{"start":1667,"end":891,"type":504},{"type":55,"text":3816,"spans":3817,"direction":52},"Just as significant is a change in the quality and integrity of learning itself. Under the legacy system, a motivated but distracted employee could click through a 52-page slide deck in two minutes and be marked as trained. 360Learning's course structure makes that impossible — a meaningful improvement for an organization where people safety and food safety compliance are operational imperatives. ",[],{"type":55,"text":3819,"spans":3820,"direction":52},"\"The other huge improvement from the legacy system is that people can't cheat — they can't breeze through a 52-page deck in 2 minutes and call themselves trained. The format just doesn't allow for it and this has been a significant improvement for us.\" ",[3821],{"start":47,"end":3822,"type":504},252,{"type":55,"text":3824,"spans":3825,"direction":52},"Courtney is now tracking the metrics that matter most to the business — people safety, food safety, compliance rates, onboarding satisfaction, and new hire retention — with confidence that the platform investment will translate into measurable outcomes in the months ahead.",[],"RichText$39f3fc72-9ee9-4593-9ce3-ae6cb26e8132",{"variation":495,"version":235,"items":3828,"primary":3829,"id":3834,"slice_type":493,"slice_label":40},[],{"text":3830},[3831],{"type":55,"text":3832,"spans":3833,"direction":52},"\"We are in the best space we've ever been with regard to translations. The fact that we don’t have to pull people off the floor to translate has likely saved the business hundreds of thousands of dollars.” - Courtney Walter, JBS USA",[],"RichText$e3d7ff82-c0fb-42a1-af61-cd71aaa42ff9",{"variation":244,"version":235,"items":3836,"primary":3837,"id":3852,"slice_type":493,"slice_label":40},[],{"text":3838},[3839,3842,3845,3848],{"type":357,"text":3840,"spans":3841,"direction":52},"Looking ahead: learning as a competitive advantage",[],{"type":55,"text":3843,"spans":3844,"direction":52},"The next phase of JBS's learning strategy leans into one of 360Learning's core principles: that the people closest to the work are often its best teachers. Courtney's roadmap includes capturing frontline worker expertise directly into the platform — turning production-floor know-how into hyper-relevant, peer-created training content.",[],{"type":55,"text":3846,"spans":3847,"direction":52},"For Courtney, that ambition is part of a larger vision: establishing learning as a permanent strategic asset at JBS — one that earns its seat at the table by connecting directly to business outcomes.",[],{"type":55,"text":3849,"spans":3850,"direction":52},"\"Learning and Development — if done right — can be a major competitive advantage in the marketplace. Building a learning culture means earning your seat at the table, being a good partner, and engaging the business to use learning as a tool to solve real business problems.\" ",[3851],{"start":47,"end":807,"type":504},"RichText$9a904811-9eb0-430c-ba76-cfce11b9eccb",{"variation":244,"version":235,"items":3854,"primary":3855,"id":3881,"slice_type":986,"slice_label":40},[],{"document":3856},{"id":939,"type":940,"tags":3857,"lang":9,"slug":942,"first_publication_date":943,"last_publication_date":944,"uid":62,"data":3858,"link_type":75,"key":3880,"isBroken":59},[],{"body":3859,"form_config":3878},[3860,3869],{"variation":244,"version":235,"items":3861,"primary":3862,"id":958,"slice_type":959,"slice_label":40},[],{"title":3863,"text":3866},[3864],{"type":43,"text":952,"spans":3865,"direction":52},[],[3867],{"type":55,"text":956,"spans":3868,"direction":52},[],{"variation":244,"version":235,"items":3870,"primary":3871,"id":975,"slice_type":976,"slice_label":40},[],{"top_form_title":3872,"background_image":3875},[3873],{"type":43,"text":965,"spans":3874,"direction":52},[],{"dimensions":3876,"alt":971,"copyright":40,"url":972,"id":973,"edit":3877},{"width":969,"height":970},{"x":47,"y":47,"zoom":125,"background":126},{"id":978,"type":979,"tags":3879,"lang":9,"slug":62,"first_publication_date":981,"last_publication_date":982,"link_type":75,"key":983,"isBroken":59},[],"cb3b7591-8b27-4729-9c0d-efe5f4af2c8d","ConversionForm$1da314ad-183a-466b-b23f-e2f211c23818",{"variation":244,"version":235,"items":3883,"primary":5036,"id":5042,"slice_type":1293,"slice_label":40},[3884,4304,4515],{"resource":3885},{"id":2244,"type":446,"tags":3886,"lang":9,"slug":2246,"first_publication_date":2247,"last_publication_date":2248,"uid":2249,"data":3887,"link_type":75,"key":4303,"isBroken":59},[],{"body":3888,"tags":4250,"company_logo":4271,"illustration":4275,"key_figures":4281,"title":4299,"reading_time":1364},[3889,3914,3944,3986,4003,4011,4045,4065,4073,4081,4100,4114,4122,4139,4161,4169,4198,4224,4231],{"variation":244,"version":235,"items":3890,"primary":3909,"id":3913,"slice_type":481,"slice_label":40},[3891,3900],{"profile_picture":3892,"name":3898,"role":3899},{"dimensions":3893,"alt":3894,"copyright":40,"url":3895,"id":3896,"edit":3897},{"width":459,"height":459},"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":47,"y":47,"zoom":125,"background":126},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":3901,"name":3907,"role":3908},{"dimensions":3902,"alt":3903,"copyright":40,"url":3904,"id":3905,"edit":3906},{"width":459,"height":459},"Jodi Josias from Heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":47,"y":47,"zoom":125,"background":126},"Jodi Josias","Global Learning Experience Specialist",{"team_title":3910},[3911],{"type":357,"text":1014,"spans":3912,"direction":52},[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf",{"variation":244,"version":235,"items":3915,"primary":3916,"id":3943,"slice_type":493,"slice_label":40},[],{"text":3917},[3918,3923,3926,3930,3935,3939],{"type":357,"text":3919,"spans":3920,"direction":52},"The challenge: Breaking silos within a global giant",[3921],{"start":47,"end":3922,"type":508},51,{"type":55,"text":3924,"spans":3925,"direction":52},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":55,"text":3927,"spans":3928,"direction":52},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[3929],{"start":47,"end":1530,"type":508},{"type":55,"text":3931,"spans":3932,"direction":52},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[3933],{"start":47,"end":3934,"type":508},55,{"type":55,"text":3936,"spans":3937,"direction":52},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[3938],{"start":47,"end":1619,"type":508},{"type":55,"text":3940,"spans":3941,"direction":52},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[3942],{"start":47,"end":1609,"type":508},"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":244,"version":235,"items":3945,"primary":3946,"id":3985,"slice_type":493,"slice_label":40},[],{"text":3947},[3948,3952,3954,3960,3964,3968,3972,3980,3982],{"type":357,"text":3949,"spans":3950,"direction":52},"The solution: Building a collaborative learning ecosystem",[3951],{"start":47,"end":3774,"type":508},{"type":55,"text":1176,"spans":3953,"direction":52},[],{"type":55,"text":3955,"spans":3956,"direction":52},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[3957],{"start":1709,"end":3321,"type":317,"data":3958},{"link_type":319,"url":3959,"target":725},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Fhow-heineken-is-transforming-ld-for-85000-employee\u002F",{"type":55,"text":3961,"spans":3962,"direction":52},"1. Scalability: Global deployment combined with local flexibility.",[3963],{"start":47,"end":1718,"type":508},{"type":55,"text":3965,"spans":3966,"direction":52},"2. AI capabilities: Rapid translation and content creation.",[3967],{"start":47,"end":48,"type":508},{"type":55,"text":3969,"spans":3970,"direction":52},"3. Ease of use: A simple interface for both admins and learners.\n",[3971],{"start":47,"end":1718,"type":508},{"type":55,"text":3973,"spans":3974,"direction":52},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[3975,3977,3978],{"start":47,"end":3976,"type":504},91,{"start":47,"end":3976,"type":508},{"start":3538,"end":3976,"type":317,"data":3979},{"link_type":319,"url":3959,"target":725},{"type":55,"text":1176,"spans":3981,"direction":52},[],{"type":55,"text":3983,"spans":3984,"direction":52},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":244,"version":235,"items":3987,"primary":3988,"id":4002,"slice_type":493,"slice_label":40},[],{"text":3989},[3990,3993,3996,3999],{"type":375,"text":3991,"spans":3992,"direction":52},"Decentralizing L&D: Empowering local teams",[],{"type":55,"text":3994,"spans":3995,"direction":52},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":55,"text":3997,"spans":3998,"direction":52},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":55,"text":4000,"spans":4001,"direction":52},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":495,"version":235,"items":4004,"primary":4005,"id":4010,"slice_type":493,"slice_label":40},[],{"text":4006},[4007],{"type":55,"text":4008,"spans":4009,"direction":52},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":244,"version":235,"items":4012,"primary":4013,"id":4044,"slice_type":493,"slice_label":40},[],{"text":4014},[4015,4018,4021,4023,4026,4030,4034,4038,4041],{"type":375,"text":4016,"spans":4017,"direction":52},"A global community of practice for Admins: The Learning Academy\n",[],{"type":55,"text":4019,"spans":4020,"direction":52},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":55,"text":1176,"spans":4022,"direction":52},[],{"type":55,"text":4024,"spans":4025,"direction":52},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":55,"text":4027,"spans":4028,"direction":52},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[4029],{"start":1805,"end":1700,"type":508},{"type":55,"text":4031,"spans":4032,"direction":52},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[4033],{"start":1805,"end":1045,"type":508},{"type":55,"text":4035,"spans":4036,"direction":52},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[4037],{"start":1805,"end":1847,"type":508},{"type":55,"text":4039,"spans":4040,"direction":52},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":55,"text":4042,"spans":4043,"direction":52},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":244,"version":235,"items":4046,"primary":4047,"id":4064,"slice_type":493,"slice_label":40},[],{"text":4048},[4049,4052,4054,4058,4061],{"type":375,"text":4050,"spans":4051,"direction":52},"The Collaboration Hub: Establishing co-authoring",[],{"type":55,"text":1176,"spans":4053,"direction":52},[],{"type":55,"text":4055,"spans":4056,"direction":52},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[4057],{"start":2046,"end":1559,"type":508},{"type":55,"text":4059,"spans":4060,"direction":52},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":55,"text":4062,"spans":4063,"direction":52},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":495,"version":235,"items":4066,"primary":4067,"id":4072,"slice_type":493,"slice_label":40},[],{"text":4068},[4069],{"type":55,"text":4070,"spans":4071,"direction":52},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":244,"version":235,"items":4074,"primary":4075,"id":4080,"slice_type":493,"slice_label":40},[],{"text":4076},[4077],{"type":55,"text":4078,"spans":4079,"direction":52},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":244,"version":235,"items":4082,"primary":4083,"id":4099,"slice_type":493,"slice_label":40},[],{"text":4084},[4085,4088,4090,4094,4096],{"type":375,"text":4086,"spans":4087,"direction":52},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":55,"text":1176,"spans":4089,"direction":52},[],{"type":55,"text":4091,"spans":4092,"direction":52},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[4093],{"start":1569,"end":154,"type":508},{"type":55,"text":1176,"spans":4095,"direction":52},[],{"type":55,"text":4097,"spans":4098,"direction":52},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":244,"version":235,"items":4101,"primary":4102,"id":4113,"slice_type":493,"slice_label":40},[],{"text":4103},[4104,4107,4110],{"type":375,"text":4105,"spans":4106,"direction":52},"AI: Making speed-to-market a reality ",[],{"type":55,"text":4108,"spans":4109,"direction":52},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":55,"text":4111,"spans":4112,"direction":52},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":495,"version":235,"items":4115,"primary":4116,"id":4121,"slice_type":493,"slice_label":40},[],{"text":4117},[4118],{"type":55,"text":4119,"spans":4120,"direction":52},"\"Speed-to-market is now a reality. 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Five coordinators and 100 training facilitators organize and deliver a curriculum of 20 modules specific to the Group's products and methodologies.",[5436],{"start":2723,"end":1684,"type":317,"data":5437},{"link_type":319,"url":5438,"target":725},"https:\u002F\u002Fwww.l-acoustics.com\u002Feducation\u002Fvision\u002F",{"type":55,"text":1176,"spans":5440},[],{"type":55,"text":5442,"spans":5443},"In early 2020, the Education team needed to keep up with company growth by looking for a modern and comprehensive training solution to support the opening of new markets: ",[],{"type":55,"text":5445,"spans":5446},"• The logistics of the training organization had become very complex. Printed documents, posted certificates and hand-generated emails were no longer up to the task of handling such a large volume of learners. ",[5447],{"start":47,"end":92,"type":508},{"type":55,"text":5449,"spans":5450},"• The team also wanted to move towards a blended learning model to keep in touch with learners before, during and after training, as well as improve service quality.",[5451],{"start":47,"end":581,"type":508},{"type":55,"text":1176,"spans":5453},[],{"type":55,"text":5455,"spans":5456},"For Lucile Diemert, Digital Learning Designer at L-Acoustics, it was high time the team automated its training operations.",[5457],{"start":47,"end":472,"type":508},{"variation":244,"version":235,"items":5459,"primary":5461,"id":4665,"slice_type":493,"slice_label":40},[5460],{},{"text":5462},[5463,5465,5467],{"type":357,"text":3159,"spans":5464},[],{"type":55,"text":1176,"spans":5466},[],{"type":55,"text":5468,"spans":5469},"Three years post-launch, the Education & Scientific Outreach team has met its challenge. Let’s zoom in on the three pillars that enabled this change.",[],{"variation":244,"version":235,"items":5471,"primary":5473,"id":4674,"slice_type":493,"slice_label":40},[5472],{},{"text":5474},[5475,5478,5480,5483,5485,5488,5490,5493,5499,5502,5504,5507],{"type":375,"text":5476,"spans":5477},"Streamlining training quality on a global scale",[],{"type":55,"text":1176,"spans":5479},[],{"type":55,"text":5481,"spans":5482},"First up for the Education team: monitoring the quality of training courses delivered all around the world. With the previous method, it was impossible to check that learners were benefiting from the latest updates on all their course material.",[],{"type":55,"text":1176,"spans":5484},[],{"type":55,"text":5486,"spans":5487},"Now, the 360Learning platform makes it possible to share standardized content with all learners in just a few clicks, regardless of whether the training is taking place at the company's French headquarters, in Westlake Village (California, US), or even Singapore.",[],{"type":55,"text":1176,"spans":5489},[],{"type":55,"text":5491,"spans":5492},"This standardization is made possible by a robust workflow:",[],{"type":55,"text":5494,"spans":5495},"• The Education team keeps control over the creation and updates of teaching material, with the easy-to-use authoring tool.",[5496],{"start":103,"end":5497,"type":317,"data":5498},123,{"link_type":319,"url":3225,"target":725},{"type":55,"text":5500,"spans":5501},"• This content is then distributed via duplicated sessions relevant to customer information ,and geographical location.",[],{"type":55,"text":1176,"spans":5503},[],{"type":55,"text":5505,"spans":5506},"The outcome: guaranteed quality from start to finish for customers, and a real sense of comfort for trainers.",[],{"type":5508,"url":5509,"alt":40,"copyright":40,"dimensions":5510,"id":5513,"edit":5514},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4f8dd775-5678-4960-932f-91dd2c6a9fde_L-ISA+Loudspeaker+System+training_15.jpg?auto=format,compress",{"width":5511,"height":5512},6240,4160,"ZIiTbhEAACMAIN7-",{"x":47,"y":47,"zoom":125,"background":99},{"variation":244,"version":235,"items":5516,"primary":5518,"id":4741,"slice_type":493,"slice_label":40},[5517],{},{"text":5519},[5520,5523,5527,5531,5533],{"type":55,"text":5521,"spans":5522},"The opening of new markets in the United States and Asia brought another challenge: localizing training content. With the Globalization solution, a 360Learning product specifically designed for the deployment of multilingual training courses, the Education team can now cover all of their translation needs: ",[],{"type":55,"text":5524,"spans":5525},"• In-house translations: In just a few clicks, instructional designers assign learning modules over to local experts who can take care of localizing and updating content in real time. ",[5526],{"start":1805,"end":1700,"type":508},{"type":55,"text":5528,"spans":5529},"• Outsourced translations: When the workload is too heavy, the Education team calls in translation agencies. With .xliff-compatible files (the standard used by translation agencies), Lucile and her team can send the training courses to be translated and re-import them into the platform in just a few minutes.",[5530],{"start":1805,"end":1619,"type":508},{"type":55,"text":1176,"spans":5532},[],{"type":55,"text":5534,"spans":5535},"\"The Globalization solution is a real asset for the team!\" Lucile says. \"It’s extremely efficient and meets our translation needs perfectly, whether we’re translating content in-house or outsourcing to agencies. I especially love how easy it is to export and re-import translated content into the platform.”",[5536,5537],{"start":47,"end":872,"type":508},{"start":1872,"end":1732,"type":508},{"variation":244,"version":235,"items":5539,"primary":5541,"id":4777,"slice_type":493,"slice_label":40},[5540],{},{"text":5542},[5543,5546,5548,5551,5554,5556,5559],{"type":375,"text":5544,"spans":5545},"Automating away Blended learning operations",[],{"type":55,"text":1176,"spans":5547},[],{"type":55,"text":5549,"spans":5550},"The administration of face-to-face training had become very cumbersome for the team. Lucile describes how the implementation of the 360Learning platform helped her and her team.",[],{"type":375,"text":5552,"spans":5553},"Easing training logistics",[],{"type":55,"text":1176,"spans":5555},[],{"type":55,"text":5557,"spans":5558},"Via 360Learning’s Live solution, the platform fully integrates with the Education team's blended learning model. From duplicating sessions to inviting learner groups in several languages to sending learning certificates, everything is designed to automate training administration to optimize efficiency. \"This is a game-changer for us!” says Lucile.",[],{"type":55,"text":5557,"spans":5560},[5561],{"start":48,"end":1609,"type":317,"data":5562},{"link_type":319,"url":5563,"target":725},"https:\u002F\u002F360learning.com\u002Fsolution\u002Flive-training\u002F",{"variation":495,"version":235,"items":5565,"primary":5567,"id":4788,"slice_type":493,"slice_label":40},[5566],{},{"text":5568},[5569],{"type":55,"text":5570,"spans":5571},"\"With the Live solution, we can massively deploy our Blended training courses all over the world, and automate away the training admin work. There are far fewer logistics to manage for our coordinators and trainers\"",[5572],{"start":47,"end":2049,"type":508},{"variation":244,"version":235,"items":5574,"primary":5576,"id":4823,"slice_type":493,"slice_label":40},[5575],{},{"text":5577},[5578,5581],{"type":375,"text":5579,"spans":5580},"An evolution for training facilitators and coordinators \n",[],{"type":55,"text":5582,"spans":5583},"The automation of practices has brought a substantial change for training coordinators. Lucile confides: ",[],{"variation":495,"version":235,"items":5585,"primary":5587,"id":5593,"slice_type":493,"slice_label":40},[5586],{},{"text":5588},[5589],{"type":55,"text":5590,"spans":5591},"\"Our coordinators no longer have to manually generate 6,000 invitations and certificates per year. Automation frees up time for more added-value activities, such as tracking learners' progress and interacting with trainers and customers. 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Business experts review and validate training courses before distribution via 360Learning’s built-in co-authoring workflows.",[],{"type":55,"text":1176,"spans":5616},[],{"type":55,"text":5618,"spans":5619},"When a training course is created, L-Acoustics' group of internal experts is invited to review it and share comments. 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In an approach based on continuous upskilling, this ongoing training keeps them up to date and operational on technologies that are evolving very rapidly in this field.",[],{"type":55,"text":1176,"spans":5650},[],{"type":55,"text":5652,"spans":5653},"Platform users can also access exclusive on-demand material via two custom groups created in minutes:",[],{"type":55,"text":5655,"spans":5656},"• The \"knowledge essentials\" group, containing information relevant to audio professionals on topics such as hearing health, room acoustics or network technologies.",[5657],{"start":47,"end":534,"type":508},{"type":55,"text":5659,"spans":5660},"• The \"expert insight\" group provides advanced scientific knowledge on sound systems, based on L-Acoustics’ research or technologies, supplemented by external information. 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This includes marketing the business, recruiting and hiring employees, and providing exceptional customer service. Training covers sales and installation processes, how to drive profits and create growth, and more.",[],"RichText$00da2b3d-2e05-479c-b51f-98b16ed7327a",{"variation":244,"version":235,"items":5867,"primary":5869,"id":2660,"slice_type":493,"slice_label":40},[5868],{},{"text":5870},[5871,5873,5875,5878,5881,5883,5886,5888,5894,5898,5904,5906,5909,5911,5914,5916,5921,5926],{"type":357,"text":3104,"spans":5872,"direction":52},[],{"type":55,"text":1176,"spans":5874,"direction":52},[],{"type":55,"text":5876,"spans":5877,"direction":52},"Like many organizations, Supportworks is facing game-changing evolutions in the corporate world, many of which impact learning and development teams. For L&D professionals, the COVID-19 pandemic ushered in a new era and established new rules for work culture, including the introduction of new tools and technology, and the need to juggle a hybrid workforce. ",[],{"type":55,"text":5879,"spans":5880,"direction":52},"As Supportworks continues to grow, the L&D team understood that, to keep up with today’s rapidly changing world, they needed to innovate the way training happens.  ",[],{"type":55,"text":1176,"spans":5882,"direction":52},[],{"type":375,"text":5884,"spans":5885,"direction":52},"The team’s priorities were:",[],{"type":55,"text":1176,"spans":5887,"direction":52},[],{"type":55,"text":5889,"spans":5890,"direction":52},"• An LMS all dealers and franchisees have access to without having to purchase it on their own; dealers should be able to assign content • created by Supportworks as well as create their own content.",[5891,5892,5893],{"start":47,"end":315,"type":508},{"start":1866,"end":4751,"type":508},{"start":2046,"end":1455,"type":508},{"type":55,"text":5895,"spans":5896,"direction":52},"• Onboard and train new and existing franchisees and their employees; ability to track user metrics; ability to assign content in a sequential order based on role.",[5897],{"start":47,"end":4962,"type":508},{"type":55,"text":5899,"spans":5900,"direction":52},"• Roll out a leadership development program to start growing the next generation of leaders.",[5901,5902,5903],{"start":47,"end":1805,"type":508},{"start":1541,"end":3321,"type":508},{"start":196,"end":3976,"type":508},{"type":55,"text":1176,"spans":5905,"direction":52},[],{"type":55,"text":5907,"spans":5908,"direction":52},"The L&D team at Supportworks recognized that, in a dispersed environment, there is greater reliance on all employees to step up. 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Murex is now developing a new process to provide clarity over course ownership to improve accountability and streamline the ability to maintain and update existing courses. ",[],{"type":55,"text":1176,"spans":6925},[],{"type":55,"text":6927,"spans":6928},"Murex plans on rolling out additional features offered by 360Learning to attain its business goals related to learning, such as Academies to support skill growth. The productivity realized by Murex highlights how efficient collaborative learning can be. Murex is confident its upskilling and reskilling needs can be met now and in the future using 360Learning. Its experts and L&D team now have the process and automation they need to sustain a learner-centric and agile learning program that meets business needs. ",[],{"type":55,"text":6930,"spans":6931},"Murex is a registered trademark of Murex and\u002For its affiliates. 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To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],{"variation":495,"version":235,"items":7071,"primary":7073,"id":6770,"slice_type":493,"slice_label":40},[7072],{},{"text":7074},[7075,7079,7083,7087],{"type":55,"text":7076,"spans":7077},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[7078],{"start":47,"end":1805,"type":508},{"type":55,"text":7080,"spans":7081},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[7082],{"start":47,"end":1805,"type":508},{"type":55,"text":7084,"spans":7085},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[7086],{"start":47,"end":1805,"type":508},{"type":55,"text":7088,"spans":7089},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[7090],{"start":47,"end":297,"type":508},{"variation":244,"version":235,"items":7092,"primary":7094,"id":7099,"slice_type":493,"slice_label":40},[7093],{},{"text":7095},[7096],{"type":55,"text":7097,"spans":7098}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":244,"version":235,"items":7101,"primary":7103,"id":2675,"slice_type":493,"slice_label":40},[7102],{},{"text":7104},[7105,7107],{"type":357,"text":2704,"spans":7106},[],{"type":55,"text":7108,"spans":7109},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],{"variation":244,"version":235,"items":7111,"primary":7113,"id":6844,"slice_type":493,"slice_label":40},[7112],{},{"text":7114},[7115,7118,7121],{"type":375,"text":7116,"spans":7117},"1. Collaborative learning enables Aircall to scale fast",[],{"type":55,"text":7119,"spans":7120},"Aircall is growing at an increasingly rapid rate, so it was critical for Marine and Missy to choose an onboarding solution that would keep up with the pace of new hires entering the business. “Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner,” says Marine. ",[],{"type":55,"text":7122,"spans":7123},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. This shows just how efficient their onboarding system is. ",[],{"variation":495,"version":235,"items":7125,"primary":7127,"id":6855,"slice_type":493,"slice_label":40},[7126],{},{"text":7128},[7129],{"type":55,"text":7130,"spans":7131},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". ",[7132],{"start":47,"end":459,"type":508},{"variation":244,"version":235,"items":7134,"primary":7136,"id":6867,"slice_type":493,"slice_label":40},[7135],{},{"text":7137},[7138,7141],{"type":55,"text":7139,"spans":7140},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":55,"text":7142,"spans":7143},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],{"variation":495,"version":235,"items":7145,"primary":7147,"id":6912,"slice_type":493,"slice_label":40},[7146],{},{"text":7148},[7149],{"type":55,"text":7150,"spans":7151},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],{"variation":244,"version":235,"items":7153,"primary":7155,"id":6934,"slice_type":493,"slice_label":40},[7154],{},{"text":7156},[7157,7160,7163,7166],{"type":375,"text":7158,"spans":7159},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":55,"text":7161,"spans":7162},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":55,"text":7164,"spans":7165},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":55,"text":7167,"spans":7168},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],{"variation":495,"version":235,"items":7170,"primary":7172,"id":7177,"slice_type":493,"slice_label":40},[7171],{},{"text":7173},[7174],{"type":55,"text":7175,"spans":7176},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":244,"version":235,"items":7179,"primary":7181,"id":7186,"slice_type":493,"slice_label":40},[7180],{},{"text":7182},[7183],{"type":55,"text":7184,"spans":7185},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":244,"version":235,"items":7188,"primary":7190,"id":7201,"slice_type":493,"slice_label":40},[7189],{},{"text":7191},[7192,7195,7198],{"type":375,"text":7193,"spans":7194},"3. Collaborative learning provides a single source of truth",[],{"type":55,"text":7196,"spans":7197},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":55,"text":7199,"spans":7200},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":495,"version":235,"items":7203,"primary":7205,"id":7210,"slice_type":493,"slice_label":40},[7204],{},{"text":7206},[7207],{"type":55,"text":7208,"spans":7209},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],"RichText$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"variation":244,"version":235,"items":7212,"primary":7214,"id":7219,"slice_type":493,"slice_label":40},[7213],{},{"text":7215},[7216],{"type":55,"text":7217,"spans":7218},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":244,"version":235,"items":7221,"primary":7223,"id":7239,"slice_type":493,"slice_label":40},[7222],{},{"text":7224},[7225,7228,7231,7234],{"type":375,"text":7226,"spans":7227},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":55,"text":7229,"spans":7230},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":55,"text":7232,"spans":7233},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":55,"text":7235,"spans":7236},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[7237],{"start":2844,"end":7238,"type":508},256,"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":495,"version":235,"items":7241,"primary":7243,"id":7249,"slice_type":493,"slice_label":40},[7242],{},{"text":7244},[7245],{"type":55,"text":7246,"spans":7247},"\"Without learning, we aren’t really Aircall\". ",[7248],{"start":47,"end":1530,"type":508},"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":244,"version":235,"items":7251,"primary":7253,"id":7258,"slice_type":493,"slice_label":40},[7252],{},{"text":7254},[7255],{"type":55,"text":7256,"spans":7257},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":244,"version":235,"items":7260,"primary":7262,"id":7295,"slice_type":493,"slice_label":40},[7261],{},{"text":7263},[7264,7267,7270,7276,7285,7292],{"type":375,"text":7265,"spans":7266},"5. Collaborative learning increases efficiency through useful product features",[],{"type":55,"text":7268,"spans":7269},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":55,"text":7271,"spans":7272},"• Paths. 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To stay on top, they need to ensure that their help desk technicians are up to date in an industry that is known for moving rapidly–that’s why they’re always working to ramp up the skills of new hires.",[8540],{"start":47,"end":2737,"type":317,"data":8541},{"link_type":319,"url":8542,"target":725},"https:\u002F\u002Fwww.connectwise.com\u002F",{"type":55,"text":8544,"spans":8545}," Here at 360Learning, we know that onboarding new hires can sometimes be tricky to get right, especially when faced with the challenges of shifting to hybrid and remote working. ",[],{"type":55,"text":8547,"spans":8548}," For Lee Savage, Help Desk Trainer at ConnectWise, meeting this challenge meant looking for a way to keep all their onboarding deliverables in one spot and leveraging all the great know-how they had within their subject matter experts to help new hires.  ",[8549],{"start":2399,"end":1480,"type":317,"data":8550},{"link_type":319,"url":8551},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flee-savage-97013a216\u002F",{"type":55,"text":8553,"spans":8554}," We had the chance to speak to Lee about how ConnectWise helps every new hire make an immediate impact through great onboarding and peer-driven upsilling.",[],{"variation":244,"version":235,"items":8556,"primary":8558,"id":8572,"slice_type":493,"slice_label":40},[8557],{},{"text":8559},[8560,8563,8566,8569],{"type":375,"text":8561,"spans":8562},"ConnectWise had to boost onboarding to match a fast-moving industry\n",[],{"type":55,"text":8564,"spans":8565},"For Lee and the L&D team, a big challenge was keeping all of their training material in a central location. Previously, they were dealing with multiple platforms but by using 360Learning, they have been able to combine everything in one location.",[],{"type":55,"text":8567,"spans":8568}," Fixing that first hurdle, Lee says, meant the L&D team spent less time doing non-training activities. “Speed is a huge factor for us,” he says. “The IT industry is all about rapid change, and being able to update and move things quickly is huge for us.” For example, Lee can now complete his onboarding setup for new hires in five minutes—a huge change.",[],{"type":55,"text":8570,"spans":8571}," “The other major issue,” says Lee, “is putting our IT Nation community together with our technicians.” Adding IT Nation meetings as on-demand style video presentations provided ConnectWise’s technicians with another way to connect to the forum where partners, vendors, and colleagues discuss best practice and product improvement.",[],"RichText$df1a8a6d-26e8-47a2-b26c-38e3981118e6",{"variation":495,"version":235,"items":8574,"primary":8576,"id":8582,"slice_type":493,"slice_label":40},[8575],{},{"text":8577},[8578],{"type":55,"text":8579,"spans":8580}," “The thing that I think we all here at ConnectWise love about 360Learning is the connectivity,” explains Lee. “Getting people together. Allowing them to interact.”",[8581],{"start":47,"end":226,"type":508},"RichText$1cf3298c-3c2c-412e-92aa-530f44493c27",{"variation":244,"version":235,"items":8584,"primary":8586,"id":8591,"slice_type":493,"slice_label":40},[8585],{},{"text":8587},[8588],{"type":55,"text":8589,"spans":8590}," ConnectWise’s experience with 360Learning has helped them chop down admin time, helped people focus on high-value tasks, and leverage subject matter expertise. ",[],"RichText$aee849ba-3ad4-4d0a-85ff-ab3601594d4b",{"variation":244,"version":235,"items":8593,"primary":8595,"id":8603,"slice_type":493,"slice_label":40},[8594],{},{"text":8596},[8597,8600],{"type":357,"text":8598,"spans":8599},"Solution\n",[],{"type":55,"text":8601,"spans":8602},"With 360Learning, Lee and the L&D team were able to make ground in four key areas in their onboarding program. These were:",[],"RichText$e2a47d4a-3040-4007-8b1e-8d3732b34266",{"variation":495,"version":235,"items":8605,"primary":8607,"id":8625,"slice_type":493,"slice_label":40},[8606],{},{"text":8608},[8609,8613,8617,8621],{"type":55,"text":8610,"spans":8611}," 1) Speed: Building, shipping, and updating modules took just 1-2 weeks",[8612],{"start":125,"end":2728,"type":508},{"type":55,"text":8614,"spans":8615},"2) Relevance: It became a lot easier to reflect current market developments",[8616],{"start":47,"end":2723,"type":508},{"type":55,"text":8618,"spans":8619},"3) Integrations: 360Learning’s integration with PowerApps offered a seamless experience",[8620],{"start":47,"end":2315,"type":508},{"type":55,"text":8622,"spans":8623},"4) Collaboration: Subject-matter experts could quickly and easily build courses",[8624],{"start":47,"end":1054,"type":508},"RichText$ce8b16c7-e616-4aaa-a891-f4cb7f103ab9",{"variation":244,"version":235,"items":8627,"primary":8629,"id":8634,"slice_type":493,"slice_label":40},[8628],{},{"text":8630},[8631],{"type":55,"text":8632,"spans":8633},"For Lee, these four key areas were critical to helping every new hire make an immediate impact. 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They could go offline for two minutes to take a course. “And then they can get right back into the action,” Lee says, “and immediately put what they've learned into place.”",[],{"type":55,"text":8668,"spans":8669},"Now they could concentrate on ramping up their content by integrating 360Learning with PowerApps. ",[],"RichText$c5087bdf-d48c-4496-8eca-3673ed76fe15",{"variation":244,"version":235,"items":8672,"primary":8674,"id":8688,"slice_type":493,"slice_label":40},[8673],{},{"text":8675},[8676,8679,8682,8685],{"type":375,"text":8677,"spans":8678},"3) Integrations: 360Learning + PowerApps\n",[],{"type":55,"text":8680,"spans":8681},"In addition to regular courses, ConnectWise integrated PowerApps with 360Learning to streamline new hire creation and setup as well as auto-assignment of courses.",[],{"type":55,"text":8683,"spans":8684},"“We've created a single app that takes care of all of our employee set up for us,” explains Lee. “It sets up our phone system, our ticketing system, our 360Learning [platform], and our desk manual. It makes everything just so much faster. So, another immediate ROI right there.”",[],{"type":55,"text":8686,"spans":8687},"In the last step, with their onboarding program moving quickly and efficiently, Lee and the team could enable better collaboration with their subject-matter expertise.",[],"RichText$564115b5-366f-4654-98e5-dad64a3aa5a9",{"variation":244,"version":235,"items":8690,"primary":8692,"id":8706,"slice_type":493,"slice_label":40},[8691],{},{"text":8693},[8694,8697,8700,8703],{"type":375,"text":8695,"spans":8696},"4) Collaboration: Subject-matter experts quickly and easily build courses\n",[],{"type":55,"text":8698,"spans":8699},"In the past, Lee and the team would either have to keep a team's group or an email chain when collaborating to set up a new training. Now, when working with their subject-matter experts the team adds those SMEs and designers as soon as the course is created.",[],{"type":55,"text":8701,"spans":8702},"“We all work through the admin chat in that course,” says Lee, “and all the information is right there for the future.”",[],{"type":55,"text":8704,"spans":8705},"Through utilizing the 360Learning platform, Lee and his L&D team have been able to create a really impactful new hire onboarding program through peer-driven upskilling.",[],"RichText$e7aef67f-261b-4ad7-987d-e14cd6991c07",{"variation":244,"version":235,"items":8708,"primary":8710,"id":8718,"slice_type":493,"slice_label":40},[8709],{},{"text":8711},[8712,8715],{"type":375,"text":8713,"spans":8714},"How peer-driven upskilling enables impactful new hire onboarding",[],{"type":55,"text":8716,"spans":8717},"The ConnectWise story is a great example of how peer-driven upskilling enables impactful new hire onboarding:",[],"RichText$ba5c1177-5a7e-494e-90cc-db824387c26a",{"variation":495,"version":235,"items":8720,"primary":8722,"id":8736,"slice_type":493,"slice_label":40},[8721],{},{"text":8723},[8724,8728,8732],{"type":55,"text":8725,"spans":8726},"• Internal subject-matter experts create courses: subject-matter experts can create tailored content to help new hires start strong out the gate and not have to search around for the answers for too long.",[8727],{"start":47,"end":172,"type":508},{"type":55,"text":8729,"spans":8730},"• Internal co-authors collaborate on courses: authors and learners can collaborate and engage with each other on course creation which leads to even more relevant content.",[8731],{"start":47,"end":1662,"type":508},{"type":55,"text":8733,"spans":8734},"• New hires can ask specific questions of course authors: learners have a really easy way to ask questions directly to the course creators, their peers, meaning they can get the answers they need right away. 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They also have a faster learning-to-use ratio, meaning technicians are implementing what they have learned directly into play. ",[8757],{"start":47,"end":112,"type":508},{"type":55,"text":8759,"spans":8760},"• Technicians spend more time taking phone calls or chats thanks to shorter training sessions, leading to higher satisfaction from their partners and clients. This means more return partners and higher confidence in ConnectWise.",[8761],{"start":47,"end":8762,"type":508},93,"RichText$9e88a8fb-be80-47bc-bb01-7814869ce3c9",{"variation":244,"version":235,"items":8765,"primary":8767,"id":8775,"slice_type":493,"slice_label":40},[8766],{},{"text":8768},[8769,8772],{"type":55,"text":8770,"spans":8771},"Lee and the L&D team have also been able to create a positive impact on ConnectWise’s retention rates. “Good training and taking an interest in making sure that your employees and colleagues are connected will lead to higher retention rates and to better profits overall,” explains Lee.",[],{"type":55,"text":8773,"spans":8774},"ConnectWise has seen less turnover at the help desk for a variety of reasons, including taking a more personable approach to getting their people better knowledge faster. “And that's kept them here,” says Lee.",[],"RichText$a2d06448-eb3e-4916-bd00-c64381451d74",{"variation":244,"version":235,"items":8777,"primary":8779,"id":8805,"slice_type":493,"slice_label":40},[8778],{},{"text":8780},[8781,8784,8787,8790,8793,8799],{"type":375,"text":8782,"spans":8783},"ConnectWise’s next steps with peer-driven upskilling",[],{"type":55,"text":8785,"spans":8786},"\nWhat’s next for ConnectWise and 360Learning? 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A lackluster experience in a high-stakes industry",[9502],{"start":47,"end":581,"type":508},{"type":55,"text":9504,"spans":9505,"direction":52},"For a luxury brand like Equinox, \"good enough\" isn't an option. Their team of personal trainers, sales associates, and Pilates instructors are the face of the brand—each requiring deep, proprietary knowledge to deliver the premium experience clients expect.",[],{"type":55,"text":9507,"spans":9508,"direction":52},"However, their legacy LMS wasn’t keeping pace.",[],{"type":55,"text":9510,"spans":9511,"direction":52},"Eddie Dunn, Learning Development Specialist, and the Equinox L&D team were facing classic enterprise hurdles:",[9512],{"start":47,"end":2728,"type":317,"data":9513},{"link_type":319,"url":9514,"target":725},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Feddiedunnv\u002F",{"type":55,"text":9516,"spans":9517,"direction":52},"A clunky interface that felt like a chore. The previous platform's outdated UI\u002FUX didn't reflect Equinox's design-forward brand, making learning feel like an administrative burden rather than a growth opportunity.",[9518],{"start":47,"end":598,"type":508},{"type":55,"text":9520,"spans":9521,"direction":52},"L&D as gatekeepers, not enablers. The team wanted to tap into Equinox's robust network of internal experts, but their previous platform made it difficult for SMEs to contribute. As Danny Phang, Equinox’s Head of Learning and Development, explains: \"We were kind of the obstacle because we were guarding the gates of the LMS.\"",[9522,9523],{"start":47,"end":1604,"type":508},{"start":1824,"end":9524,"type":317,"data":9525},192,{"link_type":319,"url":9526,"target":725},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanny-phang\u002F",{"type":55,"text":9528,"spans":9529,"direction":52},"Limited visibility into what mattered. Without robust reporting, the team couldn't move beyond vanity metrics to understand real business impact.",[9530],{"start":47,"end":4705,"type":508},"RichText$092db53c-3e97-437d-bfef-445c43e2fac5",{"variation":495,"version":235,"items":9533,"primary":9534,"id":9539,"slice_type":493,"slice_label":40},[],{"text":9535},[9536],{"type":55,"text":9537,"spans":9538,"direction":52},"\"Ultimately, we were looking for a better learner experience all around. Learning at Equinox is very central to the employee experience and how we cultivate talent. We needed a platform that had better UI\u002FUX, better authoring capabilities, collaborative features, and reporting.\" — Eddie Dunn, Equinox",[],"RichText$1f243f13-4aaf-495f-9a21-e5d38dcd5031",{"variation":244,"version":235,"items":9541,"primary":9542,"id":9547,"slice_type":493,"slice_label":40},[],{"text":9543},[9544],{"type":55,"text":9545,"spans":9546,"direction":52},"The team needed a way to capture proprietary knowledge from their internal experts, deliver it in an engaging way to every employee in the time of need, and prove its impact with data.",[],"RichText$9149f8d0-1385-4b34-872d-3b32a82c4ba7",{"variation":495,"version":235,"items":9549,"primary":9550,"id":9555,"slice_type":493,"slice_label":40},[],{"text":9551},[9552],{"type":55,"text":9553,"spans":9554,"direction":52},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand.\" - Eddie Dunn, Equinox",[],"RichText$f8f81717-dee1-416c-8109-7ba8442b157a",{"variation":244,"version":235,"items":9557,"primary":9558,"id":9638,"slice_type":493,"slice_label":40},[],{"text":9559},[9560,9564,9567,9571,9574,9577,9580,9583,9587,9590,9593,9596,9599,9605,9609,9612,9615,9618,9621,9625,9628,9631,9634],{"type":357,"text":9561,"spans":9562,"direction":52},"The solution: A modern platform built for collaboration",[9563],{"start":47,"end":3934,"type":508},{"type":55,"text":9565,"spans":9566,"direction":52},"Equinox chose 360Learning to move away from top-down, antiquated training and toward a culture of collaborative learning. Here's how they did it:",[],{"type":375,"text":9568,"spans":9569,"direction":52},"1. A UI\u002FUX that matches their brand standard",[9570],{"start":47,"end":1684,"type":508},{"type":55,"text":9572,"spans":9573,"direction":52},"For Equinox, aesthetics aren't superficial—they're strategic. The learning platform needed to reflect the premium experience their brand delivers every day.",[],{"type":55,"text":9575,"spans":9576,"direction":52},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand,\" Eddie explains. \"As a design-forward brand, 360Learning matches the vibe and experience that we try to cultivate for both our clients and our employees.\"",[],{"type":55,"text":9578,"spans":9579,"direction":52},"Beyond looks, 360Learning offered deep customization. Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":55,"text":9581,"spans":9582,"direction":52},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":375,"text":9584,"spans":9585,"direction":52},"2. Democratizing learning: From gatekeepers to enablers",[9586],{"start":47,"end":3934,"type":508},{"type":55,"text":9588,"spans":9589,"direction":52},"Equinox didn't just switch platforms—they shifted their entire learning philosophy.",[],{"type":55,"text":9591,"spans":9592,"direction":52},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning,\" Danny explains. \"We wanted to open up that funnel to a larger audience for them to be able to teach courses and content that they are experts in, that they feel passionate about.\"",[],{"type":55,"text":9594,"spans":9595,"direction":52},"Now, Equinox's network of world-class fitness educators and sales experts can co-create content directly in the platform. The L&D team provides quality control, but they're no longer bottlenecks.",[],{"type":55,"text":9597,"spans":9598,"direction":52},"To scale this approach, they've built a \"Theme Toolbox\"—a “teach the teacher” course that guides subject-matter experts on how to become course authors. ",[],{"type":55,"text":9600,"spans":9601,"direction":52},"For Theresa Thurau, an Instructional Designer who worked on Equinox’s groundbreaking women's health certification, collaborative learning accelerates knowledge transmission: \"We've been in the habit of making learning activities where they have to talk to each other in the comments—creating our own version of a discussion board within the courses. That's where we see collaborative learning helping our learners too, having them bounce ideas off of each other and have conversations because that's how our field learns best: by talking to each other.\"",[9602],{"start":2806,"end":48,"type":317,"data":9603},{"link_type":319,"url":9604,"target":725},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Ftheresa-thurau\u002F",{"type":375,"text":9606,"spans":9607,"direction":52},"3. Flexible authoring: Innovative assessment design",[9608],{"start":47,"end":3922,"type":508},{"type":55,"text":9610,"spans":9611,"direction":52},"For Equinox's women's health certification, the team needed to test coaches on complex decision-making across multiple women's life stages.",[],{"type":55,"text":9613,"spans":9614,"direction":52},"Traditional LMS platforms would have forced coaches to write laborious essays covering every scenario. Instead, 360Learning's modular architecture enabled something more innovative.",[],{"type":55,"text":9616,"spans":9617,"direction":52},"\"We built a 'choose your own adventure' style final assessment,\" Theresa explains. \"Because of the modular nature of 360Learning, instead of having our coaches create one word document with a whole case study, we were able to chunk it. We built out one relevant quiz question within each case study.\"",[],{"type":55,"text":9619,"spans":9620,"direction":52},"For other programs, 360Learning's AI-powered authoring tools help capture knowledge from Equinox's world-class experts in a fraction of the time—ensuring the most up-to-date, elite-level techniques are documented and scaled across the organization.",[],{"type":375,"text":9622,"spans":9623,"direction":52},"4. From vanity metrics to strategic insights",[9624],{"start":47,"end":1684,"type":508},{"type":55,"text":9626,"spans":9627,"direction":52},"Equinox replaced surface-level data with reporting that drives real decisions.",[],{"type":55,"text":9629,"spans":9630,"direction":52},"\"There are several ways to report in 360Learning,\" Eddie explains. \"The custom reporting feature—being able to share reports with people either on a schedule or just giving them access to the report—has been very helpful. There's a lot of granular customizability in the reports.\"",[],{"type":55,"text":9632,"spans":9633,"direction":52},"The custom dashboards feature gives stakeholders live views of completion and engagement metrics. And the manager dashboard provides what Eddie calls \"a hands-off way for managers to get insights into their reports' completion of different trainings\"—no L&D bottleneck required.",[],{"type":55,"text":9635,"spans":9636,"direction":52},"The team can now answer questions like: Are new sales hires completing their one-week intensive on time? How are personal trainers progressing through their year-long curriculum? Which compliance trainings need follow-up?",[9637],{"start":1435,"end":1857,"type":504},"RichText$60e5a6c2-dc6d-470a-955f-bb5cef973839",{"variation":495,"version":235,"items":9640,"primary":9641,"id":9646,"slice_type":493,"slice_label":40},[],{"text":9642},[9643],{"type":55,"text":9644,"spans":9645,"direction":52},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning.\"  - Danny Phang, Equinox",[],"RichText$1e73a3d3-45b4-434b-9cd7-5c96dafc4c25",{"variation":244,"version":235,"items":9648,"primary":9649,"id":9695,"slice_type":493,"slice_label":40},[],{"text":9650},[9651,9655,9658,9662,9665,9669,9672,9676,9679,9682,9688,9692],{"type":357,"text":9652,"spans":9653,"direction":52},"The impact: Upskilling at the speed of business",[9654],{"start":47,"end":1541,"type":508},{"type":55,"text":9656,"spans":9657,"direction":52},"By switching to 360Learning, Equinox has done more than update their software—they've future-proofed their talent strategy.",[],{"type":375,"text":9659,"spans":9660,"direction":52},"Built a sustainable learning culture",[9661],{"start":47,"end":864,"type":508},{"type":55,"text":9663,"spans":9664,"direction":52},"By empowering subject matter experts to create content and enabling peer-to-peer learning through collaborative features, Equinox has ensured that expertise stays within the company even as people move through the organization. In this set up, everyone can contribute to the upskilling strategy, especially the internal experts who are passionate about sharing their knowledge.",[],{"type":375,"text":9666,"spans":9667,"direction":52},"Personalized onboarding experiences",[9668],{"start":47,"end":859,"type":508},{"type":55,"text":9670,"spans":9671,"direction":52},"Since joining 360Learning, Equinox has completely rebuilt several new onboarding programs and full curriculums within the platform. Each function—from sales to personal training to Pilates—now has its own e-learning onboarding path tailored to their specific needs. ",[],{"type":375,"text":9673,"spans":9674,"direction":52},"Supported business performance",[9675],{"start":47,"end":645,"type":508},{"type":55,"text":9677,"spans":9678,"direction":52},"Tailoring learning programs isn’t just about personalization - it’s about driving business results: \"Over the past couple years since we joined 360Learning, we've completely rebuilt several new onboarding programs,” Eddie explains. “We've also launched several big initiatives this past year like missions and the women's health certification, and I would say that their success in large part has been due to the learner experience on the platform.\"",[],{"type":55,"text":9680,"spans":9681,"direction":52},"He continues: \"While it's difficult to draw the arrow of attribution, we've seen an increase in sales over the past year. I would argue that our sales training development has been partially responsible for that lift. The sales onboarding has been completely redesigned within 360Learning as well.\"",[],{"type":55,"text":9683,"spans":9684,"direction":52},"Danielle Picot, EFTI Curriculum Designer, adds: \"360Learning has really helped improve our sales and offerings that we can get to clients. The women's health certification was a full new PT service that we were able to lift up and launch given the education we provided.\"",[9685],{"start":47,"end":1718,"type":317,"data":9686},{"link_type":319,"url":9687,"target":725},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanielle-picot\u002F",{"type":375,"text":9689,"spans":9690,"direction":52},"Scaled alongside business growth",[9691],{"start":47,"end":740,"type":508},{"type":55,"text":9693,"spans":9694,"direction":52},"Equinox significantly expanded their personal training (PT) employee base over the past year, and engagement with PT learning kept pace. \"We've had more engagement with PT learning,\" Eddie notes, crediting the platform's flexibility for enabling more coaches to complete their core curriculum despite rapid headcount growth.",[],"RichText$1b9236fe-2091-444c-9a2a-7137edc30766",{"variation":244,"version":235,"items":9697,"primary":9698,"id":9707,"slice_type":493,"slice_label":40},[],{"text":9699},[9700,9704],{"type":357,"text":9701,"spans":9702,"direction":52},"Looking ahead: building out a transformative L&D strategy",[9703],{"start":47,"end":3774,"type":508},{"type":55,"text":9705,"spans":9706,"direction":52},"Today, Equinox is a learning organization in the truest sense. 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with 360Learning, Chuze Fitness had a solid “homegrown” learning and development team, but faced significant challenges in streamlining and scaling their L&D processes to meet the demands of their fast-growing organization, thanks to an increasing number of business acquisitions. ",[10774],{"start":322,"end":1488,"type":508},{"type":55,"text":1176,"spans":10776,"direction":52},[],{"type":375,"text":10778,"spans":10779,"direction":52},"No centralized system to support and scale expert-led training",[10780],{"start":47,"end":1849,"type":508},{"type":55,"text":10782,"spans":10783,"direction":52},"Prior to using 360Learning, Chuze Fitness struggled to effectively leverage their subject-matter experts (SMEs) to upskill their full workforce. The experts couldn’t be at all their gym locations simultaneously, which limited the reach and impact of their expertise and made it difficult to ensure consistent training quality across different sites.",[10784],{"start":10785,"end":503,"type":508},218,{"type":55,"text":10787,"spans":10788,"direction":52},"Despite this, Chuze Fitness’s L&D team knew that having SMEs champion their learning strategy would add tremendous value. However, enabling experts wasn’t scalable and difficult to manage. Chuze Fitness needed a solution that would allow their SMEs to engage with learners more effectively and provide a richer, more interactive training experience. ",[10789],{"start":10790,"end":4956,"type":508},232,{"type":55,"text":1176,"spans":10792,"direction":52},[],{"type":375,"text":10794,"spans":10795,"direction":52},"Generic, manual L&D was painfully slow and hard to measure",[10796],{"start":47,"end":872,"type":508},{"type":55,"text":10798,"spans":10799,"direction":52},"Originally, all training materials at Chuze Fitness were manually created from scratch and spread across Google Docs, Slides, and Sheets. The content was basic and straight to the point, but left their learners wanting more.",[10800],{"start":804,"end":3252,"type":508},{"type":55,"text":10802,"spans":10803,"direction":52},"As the company grew, tracking training completion and performance became a major pain point for them, as documentation in different places led to disorganization and inefficiencies.",[],{"type":55,"text":10805,"spans":10806,"direction":52},"At the time, Chuze Fitness was motivating employees to complete training with monetary incentives. However, because manually measuring these statistics was prone to error, it was impossible for the company to accurately compensate employees based on true training completion figures. ",[],{"type":55,"text":10808,"spans":10809,"direction":52},"Additionally, conducting all their training sessions 1:1 and in-person was costly and time-consuming. This overreliance on in-person training caused some managers to struggle with balancing virtual and live training, even after more digital solutions were implemented.",[10810],{"start":2219,"end":10811,"type":508},100,{"type":375,"text":10813,"spans":10814,"direction":52},"\nMissing the right tools to engage and train a younger workforce",[10815],{"start":125,"end":581,"type":508},{"type":55,"text":10817,"spans":10818,"direction":52},"A large part of Chuze Fitness’s workforce is a younger, tech-savvy demographic. Before adopting 360Learning, the L&D team’s manual training methods relied heavily on static, generic content, which failed to capture the attention of learners who prefer interactive and visually engaging digital experiences akin to social media.",[10819,10820],{"start":1330,"end":1454,"type":508},{"start":1546,"end":10821,"type":508},305,{"type":55,"text":10823,"spans":10824,"direction":52},"This disconnect resulted in low completion rates and a general lack of enthusiasm for training initiatives. The lack of a centralized, modern learning platform meant that training content often felt disjointed and ad hoc, making it difficult for Chuze Fitness to motivate their employees to fully participate and engage with the material.\n",[10825],{"start":3934,"end":1685,"type":508},{"type":375,"text":10827,"spans":10828,"direction":52},"Lack of standardization made it difficult for staff to provide consistent customer experiences",[10829],{"start":47,"end":315,"type":508},{"type":55,"text":10831,"spans":10832,"direction":52},"As a growing company that was also acquiring other gyms, it became very apparent that the way they were training talent was not scalable. A lack of standardization led to discrepancies in training quality and processes, and even some business operations across different gym locations. ",[10833],{"start":1722,"end":10785,"type":508},{"type":55,"text":10835,"spans":10836,"direction":52},"There were significant challenges with verifying how training was being conducted–and therefore difficult to hold trainers truly accountable–along with a constant concern over how to authentically introduce and integrate Chuze’s culture and processes to existing gyms that were newly acquired into the brand.",[10837],{"start":203,"end":3353,"type":508},{"type":55,"text":10839,"spans":10840,"direction":52},"To support their rapid expansion successfully, Chuze Fitness needed a single source of truth for all their training materials to create a scalable solution that could maintain their unique culture and ensure consistent processes across all their locations–and on top of all that, prove the impact of their L&D efforts. ",[10841],{"start":10842,"end":3718,"type":508},67,"RichText$c414c1dc-af67-4106-b173-80aa48c2aa4f",{"variation":495,"version":235,"items":10845,"primary":10846,"id":10853,"slice_type":493,"slice_label":40},[],{"text":10847},[10848],{"type":55,"text":10849,"spans":10850,"direction":52},"\"Before 360Learning, everything was manual. Now, I can't imagine a world without it. We've brought learning to life for our employees and shown that their L&D team is made up of real people that the rest of the company can interact with. We've become celebrities within our own org!\" - Jess Garcia, L&D Manager",[10851],{"start":47,"end":10852,"type":504},286,"RichText$253ab686-b54a-4042-a28a-f11cbf00f65c",{"variation":244,"version":235,"items":10855,"primary":10856,"id":10874,"slice_type":493,"slice_label":40},[],{"text":10857},[10858,10861,10867],{"type":357,"text":10859,"spans":10860,"direction":52},"The Solution",[],{"type":55,"text":10862,"spans":10863,"direction":52},"Chuze Fitness was looking for a centralized platform that could streamline their training processes, provide accurate tracking, facilitate the sharing of expert knowledge at scale, and engage their young, tech-savvy workforce. ",[10864],{"start":10865,"end":10866,"type":508},184,227,{"type":55,"text":10868,"spans":10869,"direction":52},"They needed an LMS that was user-friendly, customizable, and capable of supporting their growing needs. After evaluating several options, including Docebo and SparkLearn, they chose 360Learning for its engaging interface, ease of content creation, and robust data analytics.",[10870],{"start":1482,"end":10871,"type":317,"data":10872},193,{"id":3379,"type":1690,"tags":10873,"lang":9,"slug":3381,"first_publication_date":2094,"last_publication_date":3382,"uid":3383,"link_type":75,"isBroken":59},[],"RichText$993e93b5-c24f-476f-9f49-37ac8bd1bb9b",{"variation":495,"version":235,"items":10876,"primary":10877,"id":10884,"slice_type":493,"slice_label":40},[],{"text":10878},[10879],{"type":55,"text":10880,"spans":10881,"direction":52},"“We knew that with pretty much any LMS there would be stats and data, but we wanted a platform that felt like Chuze. We have a younger workforce and we wanted something that is going to draw their attention and have a high adoption rate.” - Carissa Ouellette, Learning & Development Director",[10882],{"start":47,"end":10883,"type":504},239,"RichText$404c7e63-3547-4c99-877a-1978573d2b6f",{"variation":244,"version":235,"items":10886,"primary":10887,"id":10900,"slice_type":493,"slice_label":40},[],{"text":10888},[10889,10893,10897],{"type":375,"text":10890,"spans":10891,"direction":52},"Implementing 360Learning",[10892],{"start":47,"end":1700,"type":508},{"type":55,"text":10894,"spans":10895,"direction":52},"The transition to 360Learning marked a significant turning point for Chuze Fitness. The platform allowed them to create a single source of truth for all training materials, ensuring consistency and accuracy across all locations–but also to develop and grow a robust learning culture. ",[10896],{"start":1720,"end":1722,"type":508},{"type":55,"text":10898,"spans":10899,"direction":52},"The implementation process was smooth, thanks to the dedicated support from the 360Learning team.",[],"RichText$ea167685-1e72-40f0-8936-e60ac2e32c82",{"variation":495,"version":235,"items":10902,"primary":10903,"id":10910,"slice_type":493,"slice_label":40},[],{"text":10904},[10905],{"type":55,"text":10906,"spans":10907,"direction":52},"\"There was something different about the way we felt with the team at 360Learning. The culture felt similar to ours and we could tell that everyone had a lot of passion and care for their role—regardless of whether they were tech or sales or support, they were enthusiastic about what they were doing. It was love at first pitch for us at 360Learning.\" - Carissa Ouellette, Learning & Development Director",[10908],{"start":47,"end":10909,"type":504},352,"RichText$d197183f-81b9-4681-8acc-ef94f0ff82ef",{"variation":244,"version":235,"items":10912,"primary":10913,"id":11025,"slice_type":493,"slice_label":40},[],{"text":10914},[10915,10919,10929,10935,10937,10941,10946,10950,10953,10957,10959,10963,10966,10970,10975,10979,10982,10995,11009,11012,11014,11018,11021],{"type":375,"text":10916,"spans":10917,"direction":52},"Standardizing onboarding and employee development ",[10918],{"start":47,"end":1679,"type":508},{"type":55,"text":10920,"spans":10921,"direction":52},"Chuze Fitness now utilizes 360Learning and its advanced mobile solution for a wide range of training needs, including onboarding, employee development, manager training, compliance training and soon, specialized training for different departments. ",[10922],{"start":1541,"end":3320,"type":317,"data":10923},{"id":10924,"type":1690,"tags":10925,"lang":9,"slug":10926,"first_publication_date":3743,"last_publication_date":10927,"uid":10928,"link_type":75,"isBroken":59},"YupKxxEAACMA5af3",[],"enterprise-grade-mobile-learning","2026-09-08T16:12:58+0000","mobile-advanced",{"type":55,"text":10930,"spans":10931,"direction":52},"The platform's flexibility allows them to tailor training programs to specific roles and requirements, ensuring that all learners receive relevant and impactful training. The L&D team have also created a training request intake form to help them manage the increase in training requests that they’ve received since implementing 360Learning. ",[10932,10933],{"start":598,"end":4712,"type":508},{"start":603,"end":10934,"type":508},287,{"type":55,"text":1176,"spans":10936,"direction":52},[],{"type":375,"text":10938,"spans":10939,"direction":52},"Enhanced engagement and collaboration from the bottom up",[10940],{"start":47,"end":112,"type":508},{"type":55,"text":10942,"spans":10943,"direction":52},"One of the most notable changes with 360Learning is the increased engagement and collaboration among employees. Front-line employees can now easily interact directly with the corporate office, which has strengthened a sense of connection and community at Chuze Fitness. ",[10944],{"start":4873,"end":10945,"type":508},251,{"type":55,"text":10947,"spans":10948,"direction":52},"This has also built greater visibility for the L&D team, who joke that they’re “Chuze Celebrities” when learners recognize them from videos in their training content. ",[10949],{"start":1847,"end":3934,"type":508},{"type":55,"text":10951,"spans":10952,"direction":52},"360Learning’s familiar social media features like emojis and GIFs resonate well with their younger workforce, making training sessions more engaging and enjoyable.",[],{"type":55,"text":10954,"spans":10955,"direction":52},"“The biggest success is information retention. My new hires are used to this type of learning, so the details no matter how big or small seem to stick better.” - Club manager, Chuze Fitness",[10956],{"start":47,"end":1424,"type":504},{"type":55,"text":1176,"spans":10958,"direction":52},[],{"type":375,"text":10960,"spans":10961,"direction":52},"Accurate reporting and accountability",[10962],{"start":47,"end":1509,"type":508},{"type":55,"text":10964,"spans":10965,"direction":52},"With 360Learning’s extensive in-depth reporting tools, Chuze Fitness can now reliably track all training completion and performance across groups, users, courses, paths, and more. All from a centralized reporting dashboard. ",[],{"type":55,"text":10967,"spans":10968,"direction":52},"This data-driven approach allows them to focus on and align with strategic business priorities, as well as incentivize training completion more effectively and hold employees accountable. ",[10969],{"start":716,"end":315,"type":508},{"type":55,"text":10971,"spans":10972,"direction":52},"The platform's intuitive dashboard and analytics tools provided insights into training effectiveness and business impact, facilitating better decision-making and greater stakeholder buy-in.\n",[10973],{"start":10974,"end":4804,"type":508},135,{"type":375,"text":10976,"spans":10977,"direction":52},"Leveraging the full potential of their subject-matter expertise",[10978],{"start":47,"end":4734,"type":508},{"type":55,"text":10980,"spans":10981,"direction":52},"As the pioneer in collaborative learning, 360Learning has enabled Chuze Fitness to unlock and share the knowledge of their internal subject-matter experts at scale: SMEs can now easily contribute to training content and engage with employees across all locations. ",[],{"type":55,"text":10983,"spans":10984,"direction":52},"With the platform’s interactive tools like in-course discussion forums, subject-matter experts can help boost course completion rates and knowledge retention by answering learners’ questions directly in the training.",[10985,10993],{"start":1340,"end":4962,"type":317,"data":10986},{"id":10987,"type":607,"tags":10988,"lang":9,"slug":10989,"first_publication_date":10990,"last_publication_date":10991,"uid":10992,"link_type":75,"isBroken":59},"YBKDGREAACoAbEAE",[],"discussion-forum-boost-completion-rates-from-20-to-90-with-collaborative-learning","2021-01-28T16:30:11+0000","2026-06-17T13:43:43+0000","discussion-forum",{"start":1653,"end":10994,"type":508},157,{"type":55,"text":10996,"spans":10997,"direction":52},"And 360Learning’s AI-powered course authoring capabilities enable any team member to effortlessly co-create and refine hyper relevant training courses that address the workforce’s most pressing upskilling needs. ",[10998,10999,11007],{"start":297,"end":2806,"type":504},{"start":48,"end":872,"type":317,"data":11000},{"id":11001,"type":607,"tags":11002,"lang":9,"slug":11003,"first_publication_date":11004,"last_publication_date":11005,"uid":11006,"link_type":75,"isBroken":59},"YJJTeBUAACsAaLyW",[],"the-guide-to-ai-powered-course-authoring--collaborative-learning","2021-05-06T11:16:26+0000","2026-10-13T12:01:54+0000","product-authoring-tool",{"start":11008,"end":641,"type":508},98,{"type":55,"text":11010,"spans":11011,"direction":52},"This has not only enhanced the Chuze Fitness learning experience, but also ensured that all employees have access to the same high-quality training, regardless of their location.",[],{"type":55,"text":1176,"spans":11013,"direction":52},[],{"type":375,"text":11015,"spans":11016,"direction":52},"Overcoming resistance to change",[11017],{"start":47,"end":1609,"type":508},{"type":55,"text":11019,"spans":11020,"direction":52},"While some managers initially resisted the shift to digital training, the user-friendly nature of 360Learning and the evident benefits gradually won them over. ",[],{"type":55,"text":11022,"spans":11023,"direction":52},"The platform's ability to standardize training and built-in integrations to streamline and sync content creation helped alleviate concerns and demonstrated the value of digital learning solutions.",[11024],{"start":1619,"end":1872,"type":508},"RichText$7b68e1e0-cca1-4fa9-8abe-83ec28f49125",{"variation":495,"version":235,"items":11027,"primary":11028,"id":11035,"slice_type":493,"slice_label":40},[],{"text":11029},[11030],{"type":55,"text":11031,"spans":11032,"direction":52},"\"Overall, it's been such an amazing experience to be able to have this platform, share it with our teams, and see them enjoy it. It's one thing for our L&D team to love it, but to get amazing feedback has been incredible and quite honestly, shocking. Usually, if there's a big change for our company it's not always received well, but people really love 360Learning.\" - Carissa Ouellette, Learning & Development Director",[11033],{"start":47,"end":11034,"type":504},368,"RichText$0d46035b-d014-41d2-ae50-0dece0023371",{"variation":244,"version":235,"items":11037,"primary":11038,"id":11046,"slice_type":493,"slice_label":40},[],{"text":11039},[11040,11043],{"type":375,"text":11041,"spans":11042,"direction":52},"Scaling with UKG Pro integration",[],{"type":55,"text":11044,"spans":11045,"direction":52},"As the team scaled, the UKG Pro integration became especially valuable. With automated user provisioning and regular synchronization, the connector keeps 360Learning aligned with Chuze’s rapidly growing workforce—ensuring new hires gain immediate access to required training. Looking ahead, future enhancements will allow completed certifications to flow back into UKG for scheduling and compliance needs.",[],"RichText$bd6e0b64-7144-4ace-ac9a-de921721a13f",{"variation":495,"version":235,"items":11048,"primary":11049,"id":11055,"slice_type":493,"slice_label":40},[],{"text":11050},[11051],{"type":55,"text":11052,"spans":11053,"direction":52},"“This has saved our admins a significant amount of time. We previously had to make manual updates for every user in the system, so the UKG integration has really helped with reducing a huge chunk of that manual labor.” - Carissa Ouellette, Learning & Development Director",[11054],{"start":47,"end":10785,"type":504},"RichText$01c8206a-c2ba-4770-ade3-931ee03e5f06",{"variation":244,"version":235,"items":11057,"primary":11058,"id":11071,"slice_type":493,"slice_label":40},[],{"text":11059},[11060,11063,11067],{"type":357,"text":11061,"spans":11062,"direction":52},"The Results",[],{"type":55,"text":11064,"spans":11065,"direction":52},"With the help of 360Learning, Chuze Fitness has successfully fostered a culture of continuous learning across their organization. Employees from various departments are now more eager to create and participate in training courses. ",[11066],{"start":93,"end":4964,"type":508},{"type":55,"text":11068,"spans":11069,"direction":52},"The platform has empowered individual employees to take ownership of their learning, leading to higher engagement and participation rates. Chuze Fitness has seen a remarkable increase in the number of courses created and completed.",[11070],{"start":3922,"end":3321,"type":508},"RichText$563c4fef-64d9-475a-871f-b9af436c925a",{"variation":495,"version":235,"items":11073,"primary":11074,"id":11081,"slice_type":493,"slice_label":40},[],{"text":11075},[11076],{"type":55,"text":11077,"spans":11078,"direction":52},"\"We wanted a platform that wasn't going to be boring and would drive employees' attention. When we saw 360Learning, it was a breath of fresh air. And now, the culture of learning has definitely grown. Everybody wants to be on it and create their training. We've increased learner engagement and expert collaboration, and are now seeing reporting and business impact which is huge.\" - Jess Garcia, L&D Manager",[11079],{"start":47,"end":11080,"type":504},382,"RichText$9cca7c42-93a0-41e3-8a88-67277b11a96f",{"variation":244,"version":235,"items":11083,"primary":11084,"id":11110,"slice_type":493,"slice_label":40},[],{"text":11085},[11086,11089,11093,11097,11101,11105,11107],{"type":55,"text":11087,"spans":11088,"direction":52},"360Learning has helped transform their L&D processes, leading to higher engagement, improved training quality, and better business outcomes. Key metrics that highlight their success include:",[],{"type":55,"text":11090,"spans":11091,"direction":52},"• 95% training completion rate: The intuitive and engaging nature of 360Learning has driven high completion rates.",[11092],{"start":1805,"end":1609,"type":508},{"type":55,"text":11094,"spans":11095,"direction":52},"• Increased course creation with 202 courses: The platform's ease of use has encouraged departments across the organization to create and share more training content.",[11096],{"start":1805,"end":1684,"type":508},{"type":55,"text":11098,"spans":11099,"direction":52},"• 90% of course authors are internal SMEs: 360Learning’s learning platform has enabled and increased subject-matter expert engagement, with 70+ courses co-authored by their SMEs.",[11100],{"start":1805,"end":1340,"type":508},{"type":55,"text":11102,"spans":11103,"direction":52},"• 98% course relevance score: Accurate tracking and reporting have enabled Chuze Fitness to better visualize and prove the 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training. ",[11121],{"start":1509,"end":92,"type":508},{"type":55,"text":11123,"spans":11124,"direction":52},"The L&D team also hopes to further leverage the platform's collaborative authoring capabilities to enrich their training content across the organization.",[],{"type":55,"text":11126,"spans":11127,"direction":52},"With 360Learning, Chuze Fitness has been able to not only address their immediate L&D challenges but also position themselves for sustained business success as they grow. ",[11128],{"start":1685,"end":1669,"type":508},{"type":55,"text":11130,"spans":11131,"direction":52},"If your organization is facing similar challenges with employee training and development, request a personalized demo below to discover how our collaborative learning platform can revolutionize your L&D processes, 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