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Murphy","Global Learning Experience Manager",{"team_title":600},[601],{"type":58,"text":602,"spans":603,"direction":55},"The team",[],"Team$5188089d-ff9f-49da-bec1-a2143b787f3a","Team",{"variation":238,"version":229,"items":607,"primary":608,"id":616,"slice_type":617,"slice_label":43},[],{"text":609},[610,613],{"type":58,"text":611,"spans":612,"direction":55},"A small team with a global mission",[],{"type":306,"text":614,"spans":615,"direction":55},"The learning and development initiatives at HEINEKEN are spearheaded by a three-person Global L&D Center of Excellence. Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f","RichText",{"variation":238,"version":229,"items":619,"primary":620,"id":654,"slice_type":617,"slice_label":43},[],{"text":621},[622,625,628,631,636,641,646,651],{"type":58,"text":623,"spans":624,"direction":55},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":306,"text":626,"spans":627,"direction":55},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":306,"text":629,"spans":630,"direction":55},"HEINEKEN faced four main challenges.",[],{"type":306,"text":632,"spans":633,"direction":55},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[634],{"start":50,"end":384,"type":635},"strong",{"type":306,"text":637,"spans":638,"direction":55},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[639],{"start":50,"end":640,"type":635},18,{"type":306,"text":642,"spans":643,"direction":55},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[644],{"start":50,"end":645,"type":635},17,{"type":306,"text":647,"spans":648,"direction":55},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[649],{"start":50,"end":650,"type":635},21,{"type":306,"text":652,"spans":653,"direction":55},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":238,"version":229,"items":656,"primary":657,"id":683,"slice_type":617,"slice_label":43},[],{"text":658},[659,662,665,670,675,680],{"type":58,"text":660,"spans":661,"direction":55},"The solution: Collaborative, AI-powered learning at scale",[],{"type":306,"text":663,"spans":664,"direction":55},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":306,"text":666,"spans":667,"direction":55},"1. Scalability for global deployment with local flexibility.",[668],{"start":50,"end":669,"type":635},60,{"type":306,"text":671,"spans":672,"direction":55},"2. AI-powered tools for translation, content creation, and speed of delivery.",[673],{"start":50,"end":674,"type":635},77,{"type":306,"text":676,"spans":677,"direction":55},"3. Ease of use for both admins and learners, reducing overload and duplication.",[678],{"start":50,"end":679,"type":635},79,{"type":306,"text":681,"spans":682,"direction":55},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":238,"version":229,"items":685,"primary":686,"id":697,"slice_type":617,"slice_label":43},[],{"text":687},[688,691,694],{"type":370,"text":689,"spans":690,"direction":55},"Collaborative learning to engage every level of the business",[],{"type":306,"text":692,"spans":693,"direction":55},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":306,"text":695,"spans":696,"direction":55},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":238,"version":229,"items":699,"primary":700,"id":719,"slice_type":617,"slice_label":43},[],{"text":701},[702,705,708,712,716],{"type":370,"text":703,"spans":704,"direction":55},"AI for impact: Faster, smarter, global delivery",[],{"type":306,"text":706,"spans":707,"direction":55},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":306,"text":709,"spans":710,"direction":55},"AI course creation helps respond even more quickly to emerging business needs.\n",[711],{"start":50,"end":640,"type":635},{"type":306,"text":713,"spans":714,"direction":55},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[715],{"start":50,"end":384,"type":635},{"type":306,"text":717,"spans":718,"direction":55},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":721,"version":229,"items":722,"primary":723,"id":728,"slice_type":617,"slice_label":43},"highlightedText",[],{"text":724},[725],{"type":306,"text":726,"spans":727,"direction":55},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":238,"version":229,"items":730,"primary":731,"id":739,"slice_type":617,"slice_label":43},[],{"text":732},[733,736],{"type":370,"text":734,"spans":735,"direction":55},"An easy to use, skills-focused learning platform",[],{"type":306,"text":737,"spans":738,"direction":55},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":238,"version":229,"items":741,"primary":742,"id":783,"slice_type":617,"slice_label":43},[],{"text":743},[744,747,750,753,756,760,763,766,769,772,775,778,781],{"type":58,"text":745,"spans":746,"direction":55},"The implementation: Seven months from start to finish",[],{"type":306,"text":748,"spans":749,"direction":55},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":306,"text":751,"spans":752,"direction":55},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":306,"text":754,"spans":755,"direction":55},"The scope of work was staggering. The team of three had to:",[],{"type":306,"text":757,"spans":758,"direction":55},"•  Rebuild more than 1,000  learning Paths",[759],{"start":118,"end":291,"type":635},{"type":306,"text":761,"spans":762,"direction":55},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":306,"text":764,"spans":765,"direction":55},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":306,"text":767,"spans":768,"direction":55},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":306,"text":770,"spans":771,"direction":55},"",[],{"type":306,"text":773,"spans":774,"direction":55},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":306,"text":776,"spans":777,"direction":55},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":306,"text":779,"spans":780,"direction":55},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":306,"text":770,"spans":782,"direction":55},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":721,"version":229,"items":785,"primary":786,"id":791,"slice_type":617,"slice_label":43},[],{"text":787},[788],{"type":306,"text":789,"spans":790,"direction":55},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":238,"version":229,"items":793,"primary":794,"id":811,"slice_type":617,"slice_label":43},[],{"text":795},[796,799,802,805,808],{"type":58,"text":797,"spans":798,"direction":55},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":306,"text":800,"spans":801,"direction":55},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":306,"text":803,"spans":804,"direction":55},"Within the first six weeks:\n",[],{"type":306,"text":806,"spans":807,"direction":55},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":306,"text":809,"spans":810,"direction":55},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":721,"version":229,"items":813,"primary":814,"id":819,"slice_type":617,"slice_label":43},[],{"text":815},[816],{"type":306,"text":817,"spans":818,"direction":55},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":238,"version":229,"items":821,"primary":822,"id":835,"slice_type":617,"slice_label":43},[],{"text":823},[824,827,830,833],{"type":58,"text":825,"spans":826,"direction":55},"The next phase of collaborative learning",[],{"type":306,"text":828,"spans":829,"direction":55},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":306,"text":831,"spans":832,"direction":55},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":306,"text":770,"spans":834,"direction":55},[],"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":721,"version":229,"items":837,"primary":838,"id":843,"slice_type":617,"slice_label":43},[],{"text":839},[840],{"type":306,"text":841,"spans":842,"direction":55},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":238,"version":229,"items":845,"primary":846,"id":854,"slice_type":617,"slice_label":43},[],{"text":847},[848,851],{"type":306,"text":849,"spans":850,"direction":55},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. 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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":306,"text":967,"spans":968},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":306,"text":970,"spans":971},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":238,"version":229,"items":974,"primary":976,"id":987,"slice_type":617,"slice_label":43},[975],{},{"text":977},[978,981,984],{"type":370,"text":979,"spans":980,"direction":55},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":306,"text":982,"spans":983,"direction":55},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":306,"text":985,"spans":986,"direction":55},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":721,"version":229,"items":989,"primary":991,"id":998,"slice_type":617,"slice_label":43},[990],{},{"text":992},[993],{"type":306,"text":994,"spans":995},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[996],{"start":50,"end":997,"type":635},221,"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":238,"version":229,"items":1000,"primary":1002,"id":1010,"slice_type":617,"slice_label":43},[1001],{},{"text":1003},[1004,1007],{"type":306,"text":1005,"spans":1006},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":306,"text":1008,"spans":1009},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":238,"version":229,"items":1012,"primary":1014,"id":1022,"slice_type":617,"slice_label":43},[1013],{},{"text":1015},[1016,1019],{"type":58,"text":1017,"spans":1018},"The solution",[],{"type":306,"text":1020,"spans":1021},"Lance and his L&D team focused their customer education programme around five key implementation areas. 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This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":306,"text":770,"spans":1068},[],{"type":306,"text":1070,"spans":1071},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[1072],{"start":1073,"end":1074,"type":312,"data":1075},19,35,{"link_type":314,"url":1076,"target":1077},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":306,"text":770,"spans":1079},[],{"type":306,"text":1081,"spans":1082},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":306,"text":770,"spans":1084},[],{"type":306,"text":1086,"spans":1087},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":238,"version":229,"items":1090,"primary":1092,"id":1112,"slice_type":617,"slice_label":43},[1091],{},{"text":1093},[1094,1096,1099,1107,1109],{"type":370,"text":1034,"spans":1095,"direction":55},[],{"type":306,"text":1097,"spans":1098,"direction":55},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":306,"text":1100,"spans":1101,"direction":55},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[1102],{"start":1047,"end":1103,"type":312,"data":1104},28,{"link_type":314,"url":1105,"target":1106},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create","_blank",{"type":306,"text":770,"spans":1108,"direction":55},[],{"type":306,"text":1110,"spans":1111,"direction":55},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":238,"version":229,"items":1114,"primary":1116,"id":1137,"slice_type":617,"slice_label":43},[1115],{},{"text":1117},[1118,1120,1127,1129,1132,1134],{"type":370,"text":1039,"spans":1119},[],{"type":306,"text":1121,"spans":1122},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[1123],{"start":1124,"end":1073,"type":312,"data":1125},4,{"link_type":314,"url":1126,"target":1106},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":306,"text":770,"spans":1128},[],{"type":306,"text":1130,"spans":1131},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":306,"text":770,"spans":1133},[],{"type":306,"text":1135,"spans":1136},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":238,"version":229,"items":1139,"primary":1141,"id":1153,"slice_type":617,"slice_label":43},[1140],{},{"text":1142},[1143,1145],{"type":370,"text":1044,"spans":1144},[],{"type":306,"text":1146,"spans":1147},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[1148],{"start":1149,"end":1150,"type":312,"data":1151},217,226,{"link_type":314,"url":1152,"target":1077},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":721,"version":229,"items":1155,"primary":1157,"id":1164,"slice_type":617,"slice_label":43},[1156],{},{"text":1158},[1159],{"type":306,"text":1160,"spans":1161},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[1162],{"start":50,"end":1163,"type":635},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":238,"version":229,"items":1166,"primary":1168,"id":1185,"slice_type":617,"slice_label":43},[1167],{},{"text":1169},[1170,1172,1175,1177,1180,1182],{"type":370,"text":1049,"spans":1171},[],{"type":306,"text":1173,"spans":1174},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":306,"text":770,"spans":1176},[],{"type":306,"text":1178,"spans":1179},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":306,"text":770,"spans":1181},[],{"type":306,"text":1183,"spans":1184},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":238,"version":229,"items":1187,"primary":1189,"id":1197,"slice_type":617,"slice_label":43},[1188],{},{"text":1190},[1191,1194],{"type":58,"text":1192,"spans":1193},"Results",[],{"type":306,"text":1195,"spans":1196},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":238,"version":229,"items":1245,"primary":1247,"id":1265,"slice_type":617,"slice_label":43},[1246],{},{"text":1248},[1249,1252,1255,1257,1260,1262],{"type":370,"text":1250,"spans":1251},"What’s next for Mitsubishi Electric?",[],{"type":306,"text":1253,"spans":1254},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. Now, the company can offer flexible and engaging customer learning, while also enabling the L&D team to utilise subject-matter experts to create content in-house.",[],{"type":306,"text":770,"spans":1256},[],{"type":306,"text":1258,"spans":1259},"“The positive feedback on our courses we’ve had from customers has been overwhelming,” says Lance. “And I feel a sense of pride when my staff are mentioned individually in courses by customers.”",[],{"type":306,"text":770,"spans":1261},[],{"type":306,"text":1263,"spans":1264},"So what’s next? Mitsubishi Electric will be working in collaboration with 360Learning to determine the long-term roadmap for their customer training. 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Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":721,"version":229,"items":1461,"primary":1462,"id":1467,"slice_type":617,"slice_label":43},[],{"text":1463},[1464],{"type":306,"text":1465,"spans":1466,"direction":55},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":238,"version":229,"items":1469,"primary":1470,"id":1488,"slice_type":617,"slice_label":43},[],{"text":1471},[1472,1476,1479,1482,1484],{"type":306,"text":1473,"spans":1474,"direction":55},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[1475],{"start":50,"end":384,"type":635},{"type":306,"text":1477,"spans":1478,"direction":55},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":306,"text":1480,"spans":1481,"direction":55},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":306,"text":770,"spans":1483,"direction":55},[],{"type":306,"text":1485,"spans":1486,"direction":55},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[1487],{"start":50,"end":156,"type":635},"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":238,"version":229,"items":1490,"primary":1492,"id":1516,"slice_type":617,"slice_label":43},[1491],{},{"text":1493},[1494,1497,1501,1507,1509,1513],{"type":58,"text":1495,"spans":1496,"direction":55},"Solution",[],{"type":370,"text":1498,"spans":1499,"direction":55},"The 'Talent Factory' creates unique learning experiences",[1500],{"start":50,"end":105,"type":635},{"type":306,"text":1502,"spans":1503,"direction":55},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[1504],{"start":1032,"end":1505,"type":1506},43,"em",{"type":306,"text":770,"spans":1508,"direction":55},[],{"type":370,"text":1510,"spans":1511,"direction":55},"Unite a community of learning champions with 360Learning",[1512],{"start":50,"end":105,"type":635},{"type":306,"text":1514,"spans":1515,"direction":55},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":721,"version":229,"items":1518,"primary":1519,"id":1524,"slice_type":617,"slice_label":43},[],{"text":1520},[1521],{"type":306,"text":1522,"spans":1523,"direction":55},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":238,"version":229,"items":1526,"primary":1528,"id":1540,"slice_type":617,"slice_label":43},[1527],{},{"text":1529},[1530,1533,1535],{"type":370,"text":1531,"spans":1532},"Step 1: Break down the barriers to creation",[],{"type":306,"text":770,"spans":1534},[],{"type":306,"text":1536,"spans":1537},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[1538],{"start":50,"end":1539,"type":635},127,"RichText$bf057938-f37c-40b6-88da-36181700adaf",{"variation":721,"version":229,"items":1542,"primary":1544,"id":1551,"slice_type":617,"slice_label":43},[1543],{},{"text":1545},[1546],{"type":306,"text":1547,"spans":1548},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. 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",[1560],{"start":1561,"end":1562,"type":312,"data":1563},119,148,{"link_type":314,"url":1564,"target":1106},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":306,"text":770,"spans":1566,"direction":55},[],{"type":306,"text":1568,"spans":1569,"direction":55},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[1570],{"start":156,"end":1571,"type":312,"data":1572},166,{"link_type":314,"url":1573,"target":1106},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations","RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":721,"version":229,"items":1576,"primary":1577,"id":1582,"slice_type":617,"slice_label":43},[],{"text":1578},[1579],{"type":306,"text":1580,"spans":1581,"direction":55},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":238,"version":229,"items":1584,"primary":1586,"id":1610,"slice_type":617,"slice_label":43},[1585],{},{"text":1587},[1588,1594,1596],{"type":306,"text":1589,"spans":1590,"direction":55},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[1591],{"start":1592,"end":1593,"type":635},199,223,{"type":306,"text":770,"spans":1595,"direction":55},[],{"type":306,"text":1597,"spans":1598,"direction":55},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[1599],{"start":1600,"end":1601,"type":312,"data":1602},105,121,{"id":1603,"type":1604,"tags":1605,"lang":9,"slug":1606,"first_publication_date":1607,"last_publication_date":1608,"uid":1609,"link_type":223,"isBroken":5},"Y_jgRBAAAB8A70X7","landing_page",[],"capture-and-share-proprietary-skills-with-collaborative-learning-academies","2023-03-22T17:03:23+0000","2026-07-29T07:57:56+0000","academies","RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":238,"version":229,"items":1612,"primary":1613,"id":1621,"slice_type":617,"slice_label":43},[],{"text":1614},[1615],{"type":306,"text":1616,"spans":1617,"direction":55},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[1618],{"start":1619,"end":1620,"type":635},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":238,"version":229,"items":1623,"primary":1625,"id":1646,"slice_type":617,"slice_label":43},[1624],{},{"text":1626},[1627,1630,1632,1641],{"type":306,"text":1628,"spans":1629},"Breaking down the barriers to course creation has two major benefits:",[],{"type":306,"text":770,"spans":1631},[],{"type":306,"text":1633,"spans":1634},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[1635,1637],{"start":1636,"end":384,"type":635},2,{"start":1638,"end":1639,"type":312,"data":1640},174,183,{"link_type":314,"url":1152},{"type":306,"text":1642,"spans":1643},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. Yep, two.",[1644],{"start":1636,"end":1645,"type":635},29,"RichText$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"variation":721,"version":229,"items":1648,"primary":1650,"id":1656,"slice_type":617,"slice_label":43},[1649],{},{"text":1651},[1652],{"type":306,"text":1653,"spans":1654},"Joffrey has expressed with relief, \"Thanks to widely accessible training and learning automations, there is no need to manually validate access or register learners for sessions...that’s so many hours saved for the team.”",[1655],{"start":1074,"end":997,"type":635},"RichText$d5e8d2a1-858a-4cf4-9757-687fc34219cf",{"variation":238,"version":229,"items":1658,"primary":1660,"id":1681,"slice_type":617,"slice_label":43},[1659],{},{"text":1661},[1662,1665,1667],{"type":370,"text":1663,"spans":1664},"Step 2: Proactively recruit internal champions",[],{"type":306,"text":770,"spans":1666},[],{"type":306,"text":1668,"spans":1669},"The Michelin team identifies internal learning champions thanks to the achievements distributed to power users on the 360Learning platform. These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[1670,1679],{"start":1671,"end":1672,"type":312,"data":1673},71,83,{"id":1674,"type":1604,"tags":1675,"lang":9,"slug":1676,"first_publication_date":1607,"last_publication_date":1677,"uid":1678,"link_type":223,"isBroken":5},"Y_kZ1hAAACEA8Ec4",[],"deliver-tailored-learning-experiences-at-scale-with-adaptive-coaching","2026-07-24T13:30:05+0000","lxp",{"start":1571,"end":1680,"type":635},211,"RichText$fb518769-811c-4092-af43-15f18b06ab9e",{"variation":238,"version":229,"items":1683,"primary":1685,"id":1695,"slice_type":617,"slice_label":43},[1684],{},{"text":1686},[1687,1690,1692],{"type":370,"text":1688,"spans":1689},"Step 3: Build community loyalty ",[],{"type":306,"text":770,"spans":1691},[],{"type":306,"text":1693,"spans":1694},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],"RichText$01855ef6-ec30-48c7-84e3-2bfc170a575d",{"variation":721,"version":229,"items":1697,"primary":1699,"id":1706,"slice_type":617,"slice_label":43},[1698],{},{"text":1700},[1701],{"type":306,"text":1702,"spans":1703},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[1704],{"start":1037,"end":1705,"type":635},140,"RichText$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"variation":238,"version":229,"items":1708,"primary":1710,"id":1742,"slice_type":617,"slice_label":43},[1709],{},{"text":1711},[1712,1717,1719,1726,1738],{"type":306,"text":1713,"spans":1714},"Another important point is to guarantee community members tangible and exclusive rewards with participation. 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When a classroom trainer needed to deliver training to a group of workers speaking four different languages, they would pull bilingual colleagues off the floor — not certified translators, but anyone who happened to speak English and one other language — to interpret on the spot.",[],{"type":306,"text":2071,"spans":2072,"direction":55},"\"Imagine that scene: The supervisor of a production line of 30–40 people rearranges her line to send five people to annual training — one speaks English, one speaks Haitian Creole, another speaks Marshallese and the other three speak Spanish. Half of the training has an option available in Spanish, but all of it is available in English. 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It's wonderful.\"",[2141,2144],{"start":2142,"end":2143,"type":1506},150,488,{"start":2145,"end":1592,"type":312,"data":2146},151,{"id":2147,"type":1604,"tags":2148,"lang":9,"slug":2149,"first_publication_date":2150,"last_publication_date":2151,"uid":2152,"data":2153,"link_type":223,"isBroken":5},"YuvXLBEAACEA7J35",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2022-08-08T14:15:31+0000","2026-07-21T09:02:13+0000","globalization",{"category":2154},"solution",{"type":306,"text":2156,"spans":2157,"direction":55},"The platform now supports content and navigation in 14 languages — including Spanish, Haitian Creole, French, Arabic, Burmese, Vietnamese, Amharic, Somali, Swahili, Kinyarwanda, Tigrinya, Karen, Marshallese, and French Creole.",[],"RichText$0ca1ff30-b330-4dfc-a395-9e0887f6c893",{"variation":721,"version":229,"items":2160,"primary":2161,"id":2166,"slice_type":617,"slice_label":43},[],{"text":2162},[2163],{"type":306,"text":2164,"spans":2165,"direction":55},"\"360Learning’s AI-driven translation capabilities that we use to translate the content we build in the system is the single biggest reason we chose this platform and it has been a game-changer.\" - Courtney Walter, JBS USA",[],"RichText$a5271f88-5a77-4b8f-a64e-9c888574519f",{"variation":238,"version":229,"items":2168,"primary":2169,"id":2189,"slice_type":617,"slice_label":43},[],{"text":2170},[2171,2174,2177],{"type":370,"text":2172,"spans":2173,"direction":55},"A content ecosystem built for frontline training",[],{"type":306,"text":2175,"spans":2176,"direction":55},"JBS migrated more than 1,300 courses from its legacy systems into 360Learning, bringing SCORM files and MP4s scattered across multiple platforms into a single organized catalog. ",[],{"type":306,"text":2178,"spans":2179,"direction":55},"A critical pillar of that content ecosystem is OpenSesame, JBS's off-the-shelf content provider. OpenSesame supplies more than half of the courses in JBS's core learning plan, and its library of complementary content extends the platform's depth significantly. Because JBS uploads OpenSesame SCORM files directly to 360Learning, any updates made by OpenSesame — including translations across multiple languages — automatically reflect across the platform without additional effort from the JBS team.",[2180],{"start":2181,"end":2182,"type":312,"data":2183},47,57,{"id":2184,"type":2121,"tags":2185,"lang":9,"slug":2186,"first_publication_date":2124,"last_publication_date":2187,"uid":2188,"link_type":223,"isBroken":5},"Zg5_dxMAAB8AstBA",[],"enrich-your-learning-catalog","2025-02-25T15:04:30+0000","open-sesame","RichText$5ae1a300-d668-49ab-832c-0e50d33c7d80",{"variation":238,"version":229,"items":2191,"primary":2192,"id":2209,"slice_type":617,"slice_label":43},[],{"text":2193},[2194,2197,2203,2206],{"type":370,"text":2195,"spans":2196,"direction":55},"Change management at the speed of trust",[],{"type":306,"text":2198,"spans":2199,"direction":55},"Launching a new platform to 92,000 people is one challenge. Getting those people to embrace it is another. Courtney's approach was rooted in inclusion from the very start. \"I didn't just involve them at the beginning when we asked 'is it time for a change?' I involved them in every step — setting the requirements, identifying LMS systems and content providers in the marketplace, choosing the LMS and the content provider, configuring the system, setting the change management strategy, choosing the content… every single step. People don't like change they aren't a part of driving and I needed them to drive it.\"",[2200],{"start":2201,"end":2202,"type":1506},172,616,{"type":306,"text":2204,"spans":2205,"direction":55},"The rollout included mini-orientation videos, weekly communications to HR, safety, maintenance, and training leaders, platform training delivered through 360Learning's Engagement Academy, and townhalls with trainers and end users across the business. ",[],{"type":306,"text":2207,"spans":2208,"direction":55},"Following a successful pilot with 7,000+ users, the full platform launched to 92,000 employees the following month.",[],"RichText$6471acee-9977-48c4-adad-2de9082de1cc",{"variation":238,"version":229,"items":2211,"primary":2212,"id":2237,"slice_type":617,"slice_label":43},[],{"text":2213},[2214,2217,2220,2226,2229,2234],{"type":58,"text":2215,"spans":2216,"direction":55},"The results: early signals, strong direction",[],{"type":306,"text":2218,"spans":2219,"direction":55},"The most significant business outcomes of the launch will take time to measure. The early signals, however, are clear.",[],{"type":306,"text":2221,"spans":2222,"direction":55},"Feedback from frontline trainers has been emphatic: translation capability alone represents a step-change from where JBS was before. \"We are in the best space we've ever been with regard to translations. The fact that we don’t have to pull people off the floor to translate has likely saved the business hundreds of thousands of dollars.”",[2223],{"start":2224,"end":2225,"type":1506},133,338,{"type":306,"text":2227,"spans":2228,"direction":55},"Just as significant is a change in the quality and integrity of learning itself. Under the legacy system, a motivated but distracted employee could click through a 52-page slide deck in two minutes and be marked as trained. 360Learning's course structure makes that impossible — a meaningful improvement for an organization where people safety and food safety compliance are operational imperatives. ",[],{"type":306,"text":2230,"spans":2231,"direction":55},"\"The other huge improvement from the legacy system is that people can't cheat — they can't breeze through a 52-page deck in 2 minutes and call themselves trained. The format just doesn't allow for it and this has been a significant improvement for us.\" ",[2232],{"start":50,"end":2233,"type":1506},252,{"type":306,"text":2235,"spans":2236,"direction":55},"Courtney is now tracking the metrics that matter most to the business — people safety, food safety, compliance rates, onboarding satisfaction, and new hire retention — with confidence that the platform investment will translate into measurable outcomes in the months ahead.",[],"RichText$39f3fc72-9ee9-4593-9ce3-ae6cb26e8132",{"variation":721,"version":229,"items":2239,"primary":2240,"id":2245,"slice_type":617,"slice_label":43},[],{"text":2241},[2242],{"type":306,"text":2243,"spans":2244,"direction":55},"\"We are in the best space we've ever been with regard to translations. The fact that we don’t have to pull people off the floor to translate has likely saved the business hundreds of thousands of dollars.” - Courtney Walter, JBS USA",[],"RichText$e3d7ff82-c0fb-42a1-af61-cd71aaa42ff9",{"variation":238,"version":229,"items":2247,"primary":2248,"id":2264,"slice_type":617,"slice_label":43},[],{"text":2249},[2250,2253,2256,2259],{"type":58,"text":2251,"spans":2252,"direction":55},"Looking ahead: learning as a competitive advantage",[],{"type":306,"text":2254,"spans":2255,"direction":55},"The next phase of JBS's learning strategy leans into one of 360Learning's core principles: that the people closest to the work are often its best teachers. Courtney's roadmap includes capturing frontline worker expertise directly into the platform — turning production-floor know-how into hyper-relevant, peer-created training content.",[],{"type":306,"text":2257,"spans":2258,"direction":55},"For Courtney, that ambition is part of a larger vision: establishing learning as a permanent strategic asset at JBS — one that earns its seat at the table by connecting directly to business outcomes.",[],{"type":306,"text":2260,"spans":2261,"direction":55},"\"Learning and Development — if done right — can be a major competitive advantage in the marketplace. Building a learning culture means earning your seat at the table, being a good partner, and engaging the business to use learning as a tool to solve real business problems.\" ",[2262],{"start":50,"end":2263,"type":1506},274,"RichText$9a904811-9eb0-430c-ba76-cfce11b9eccb",{"variation":238,"version":229,"items":2266,"primary":2267,"id":2302,"slice_type":924,"slice_label":43},[],{"document":2268},{"id":859,"type":860,"tags":2269,"lang":9,"slug":862,"first_publication_date":863,"last_publication_date":864,"uid":64,"data":2270,"link_type":223,"key":2301,"isBroken":5},[],{"body":2271,"form_config":2299},[2272,2290],{"variation":238,"version":229,"items":2273,"primary":2286,"id":896,"slice_type":897,"slice_label":43},[2274,2278,2282],{"benefit_icon":2275,"benefit_copy":876},{"dimensions":2276,"alt":43,"copyright":43,"url":872,"id":873,"edit":2277},{"width":481,"height":481},{"x":50,"y":50,"zoom":875,"background":92},{"benefit_icon":2279,"benefit_copy":883},{"dimensions":2280,"alt":43,"copyright":43,"url":880,"id":881,"edit":2281},{"width":481,"height":481},{"x":50,"y":50,"zoom":875,"background":92},{"benefit_icon":2283,"benefit_copy":890},{"dimensions":2284,"alt":43,"copyright":43,"url":887,"id":888,"edit":2285},{"width":481,"height":481},{"x":50,"y":50,"zoom":875,"background":92},{"title":2287},[2288],{"type":46,"text":894,"spans":2289,"direction":55},[],{"variation":238,"version":229,"items":2291,"primary":2292,"id":913,"slice_type":914,"slice_label":43},[],{"top_form_title":2293,"background_image":2296},[2294],{"type":46,"text":903,"spans":2295,"direction":55},[],{"dimensions":2297,"alt":909,"copyright":43,"url":910,"id":911,"edit":2298},{"width":907,"height":908},{"x":50,"y":50,"zoom":118,"background":119},{"id":916,"type":917,"tags":2300,"lang":9,"slug":64,"first_publication_date":919,"last_publication_date":920,"link_type":223,"key":921,"isBroken":5},[],"cb3b7591-8b27-4729-9c0d-efe5f4af2c8d","ConversionForm$1da314ad-183a-466b-b23f-e2f211c23818",{"variation":238,"version":229,"items":2304,"primary":3610,"id":3616,"slice_type":1312,"slice_label":43},[2305,2746,3074],{"resource":2306},{"id":2307,"type":578,"tags":2308,"lang":9,"slug":2309,"first_publication_date":2310,"last_publication_date":1840,"uid":2311,"data":2312,"link_type":223,"key":2745,"isBroken":5},"aYSghhIAACcAxkCW",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","heineken-collaborative-learning",{"body":2313,"tags":2692,"company_logo":2713,"illustration":2717,"key_figures":2723,"title":2741,"reading_time":1369},[2314,2339,2371,2414,2431,2439,2474,2495,2503,2511,2530,2544,2552,2569,2591,2599,2628,2656,2663],{"variation":238,"version":229,"items":2315,"primary":2334,"id":2338,"slice_type":605,"slice_label":43},[2316,2325],{"profile_picture":2317,"name":2323,"role":2324},{"dimensions":2318,"alt":2319,"copyright":43,"url":2320,"id":2321,"edit":2322},{"width":591,"height":591},"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":50,"y":50,"zoom":118,"background":119},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":2326,"name":2332,"role":2333},{"dimensions":2327,"alt":2328,"copyright":43,"url":2329,"id":2330,"edit":2331},{"width":591,"height":591},"Jodi Josias from Heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":50,"y":50,"zoom":118,"background":119},"Jodi Josias","Global Learning Experience Specialist",{"team_title":2335},[2336],{"type":58,"text":602,"spans":2337,"direction":55},[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf",{"variation":238,"version":229,"items":2340,"primary":2341,"id":2370,"slice_type":617,"slice_label":43},[],{"text":2342},[2343,2348,2351,2356,2361,2366],{"type":58,"text":2344,"spans":2345,"direction":55},"The challenge: Breaking silos within a global giant",[2346],{"start":50,"end":2347,"type":635},51,{"type":306,"text":2349,"spans":2350,"direction":55},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":306,"text":2352,"spans":2353,"direction":55},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[2354],{"start":50,"end":2355,"type":635},46,{"type":306,"text":2357,"spans":2358,"direction":55},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[2359],{"start":50,"end":2360,"type":635},55,{"type":306,"text":2362,"spans":2363,"direction":55},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[2364],{"start":50,"end":2365,"type":635},26,{"type":306,"text":2367,"spans":2368,"direction":55},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[2369],{"start":50,"end":1207,"type":635},"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":238,"version":229,"items":2372,"primary":2373,"id":2413,"slice_type":617,"slice_label":43},[],{"text":2374},[2375,2379,2381,2388,2392,2396,2400,2408,2410],{"type":58,"text":2376,"spans":2377,"direction":55},"The solution: Building a collaborative learning ecosystem",[2378],{"start":50,"end":2182,"type":635},{"type":306,"text":770,"spans":2380,"direction":55},[],{"type":306,"text":2382,"spans":2383,"direction":55},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[2384],{"start":2385,"end":1672,"type":312,"data":2386},61,{"link_type":314,"url":2387,"target":1106},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Fhow-heineken-is-transforming-ld-for-85000-employee\u002F",{"type":306,"text":2389,"spans":2390,"direction":55},"1. Scalability: Global deployment combined with local flexibility.",[2391],{"start":50,"end":1047,"type":635},{"type":306,"text":2393,"spans":2394,"direction":55},"2. AI capabilities: Rapid translation and content creation.",[2395],{"start":50,"end":640,"type":635},{"type":306,"text":2397,"spans":2398,"direction":55},"3. Ease of use: A simple interface for both admins and learners.\n",[2399],{"start":50,"end":1047,"type":635},{"type":306,"text":2401,"spans":2402,"direction":55},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[2403,2405,2406],{"start":50,"end":2404,"type":1506},91,{"start":50,"end":2404,"type":635},{"start":1905,"end":2404,"type":312,"data":2407},{"link_type":314,"url":2387,"target":1106},{"type":306,"text":770,"spans":2409,"direction":55},[],{"type":306,"text":2411,"spans":2412,"direction":55},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":238,"version":229,"items":2415,"primary":2416,"id":2430,"slice_type":617,"slice_label":43},[],{"text":2417},[2418,2421,2424,2427],{"type":370,"text":2419,"spans":2420,"direction":55},"Decentralizing L&D: Empowering local teams",[],{"type":306,"text":2422,"spans":2423,"direction":55},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":306,"text":2425,"spans":2426,"direction":55},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":306,"text":2428,"spans":2429,"direction":55},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":721,"version":229,"items":2432,"primary":2433,"id":2438,"slice_type":617,"slice_label":43},[],{"text":2434},[2435],{"type":306,"text":2436,"spans":2437,"direction":55},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":238,"version":229,"items":2440,"primary":2441,"id":2473,"slice_type":617,"slice_label":43},[],{"text":2442},[2443,2446,2449,2451,2454,2459,2463,2467,2470],{"type":370,"text":2444,"spans":2445,"direction":55},"A global community of practice for Admins: The Learning Academy\n",[],{"type":306,"text":2447,"spans":2448,"direction":55},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":306,"text":770,"spans":2450,"direction":55},[],{"type":306,"text":2452,"spans":2453,"direction":55},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":306,"text":2455,"spans":2456,"direction":55},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[2457],{"start":1636,"end":2458,"type":635},24,{"type":306,"text":2460,"spans":2461,"direction":55},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[2462],{"start":1636,"end":384,"type":635},{"type":306,"text":2464,"spans":2465,"direction":55},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[2466],{"start":1636,"end":1032,"type":635},{"type":306,"text":2468,"spans":2469,"direction":55},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":306,"text":2471,"spans":2472,"direction":55},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":238,"version":229,"items":2475,"primary":2476,"id":2494,"slice_type":617,"slice_label":43},[],{"text":2477},[2478,2481,2483,2488,2491],{"type":370,"text":2479,"spans":2480,"direction":55},"The Collaboration Hub: Establishing co-authoring",[],{"type":306,"text":770,"spans":2482,"direction":55},[],{"type":306,"text":2484,"spans":2485,"direction":55},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[2486],{"start":1638,"end":2487,"type":635},191,{"type":306,"text":2489,"spans":2490,"direction":55},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":306,"text":2492,"spans":2493,"direction":55},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":721,"version":229,"items":2496,"primary":2497,"id":2502,"slice_type":617,"slice_label":43},[],{"text":2498},[2499],{"type":306,"text":2500,"spans":2501,"direction":55},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":238,"version":229,"items":2504,"primary":2505,"id":2510,"slice_type":617,"slice_label":43},[],{"text":2506},[2507],{"type":306,"text":2508,"spans":2509,"direction":55},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":238,"version":229,"items":2512,"primary":2513,"id":2529,"slice_type":617,"slice_label":43},[],{"text":2514},[2515,2518,2520,2524,2526],{"type":370,"text":2516,"spans":2517,"direction":55},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":306,"text":770,"spans":2519,"direction":55},[],{"type":306,"text":2521,"spans":2522,"direction":55},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[2523],{"start":1807,"end":147,"type":635},{"type":306,"text":770,"spans":2525,"direction":55},[],{"type":306,"text":2527,"spans":2528,"direction":55},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":238,"version":229,"items":2531,"primary":2532,"id":2543,"slice_type":617,"slice_label":43},[],{"text":2533},[2534,2537,2540],{"type":370,"text":2535,"spans":2536,"direction":55},"AI: Making speed-to-market a reality ",[],{"type":306,"text":2538,"spans":2539,"direction":55},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":306,"text":2541,"spans":2542,"direction":55},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":721,"version":229,"items":2545,"primary":2546,"id":2551,"slice_type":617,"slice_label":43},[],{"text":2547},[2548],{"type":306,"text":2549,"spans":2550,"direction":55},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":238,"version":229,"items":2553,"primary":2554,"id":2568,"slice_type":617,"slice_label":43},[],{"text":2555},[2556,2559,2562,2565],{"type":370,"text":2557,"spans":2558,"direction":55},"The ambassador network: Driving global adoption",[],{"type":306,"text":2560,"spans":2561,"direction":55},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":306,"text":2563,"spans":2564,"direction":55},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":306,"text":2566,"spans":2567,"direction":55},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":238,"version":229,"items":2570,"primary":2571,"id":2590,"slice_type":617,"slice_label":43},[],{"text":2572},[2573,2577,2580,2583,2587],{"type":58,"text":2574,"spans":2575,"direction":55},"The results: A bottom-up revolution",[2576],{"start":50,"end":1074,"type":635},{"type":306,"text":2578,"spans":2579,"direction":55},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":370,"text":2581,"spans":2582,"direction":55},"Strong engagement and reach",[],{"type":306,"text":2584,"spans":2585,"direction":55},"The shift to a collaborative model has triggered a surge in engagement across the organization. HEINEKEN saw an 86% increase in learning consumption (unique individuals who started courses) over 6 months compared to 12 months on their previous platform.  ",[2586],{"start":147,"end":2233,"type":635},{"type":306,"text":2588,"spans":2589,"direction":55},"Raquel observes that this high adoption reflects a genuine cultural appetite for learning: \"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale\"",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":721,"version":229,"items":2592,"primary":2593,"id":2598,"slice_type":617,"slice_label":43},[],{"text":2594},[2595],{"type":306,"text":2596,"spans":2597,"direction":55},"\"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale.\" - Raquel Ferreira, HEINEKEN",[],"RichText$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"variation":238,"version":229,"items":2600,"primary":2601,"id":2627,"slice_type":617,"slice_label":43},[],{"text":2602},[2603,2606,2609,2612,2615,2618,2621,2624],{"type":370,"text":2604,"spans":2605,"direction":55},"Rapid (and impactful) content creation",[],{"type":306,"text":2607,"spans":2608,"direction":55},"The \"create once, deploy many\" philosophy is delivering tangible results:",[],{"type":306,"text":2610,"spans":2611,"direction":55},"• Over 1,200 new courses created since go-live",[],{"type":306,"text":2613,"spans":2614,"direction":55},"• 50 courses shared in the Collaboration Hub within just two weeks.",[],{"type":306,"text":2616,"spans":2617,"direction":55},"• 155 Learning Needs raised in less than four months.",[],{"type":370,"text":2619,"spans":2620,"direction":55},"Local success in Egypt",[],{"type":306,"text":2622,"spans":2623,"direction":55},"The impact of collaborative learning is best seen at a local level, such as a learning program in Egypt. By combining global content and leveraging the platform’s ability to author custom content and schedule integrated classroom sessions, they created their own blended data Literacy path. ",[],{"type":306,"text":2625,"spans":2626,"direction":55},"As Jodi explains, “this enabled participants to apply global concepts to various business use cases in their day-to-day environments, ensuring the learning was practical, repeatable, and directly linked to their roles.\"",[],"RichText$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"variation":238,"version":229,"items":2629,"primary":2630,"id":2655,"slice_type":617,"slice_label":43},[],{"text":2631},[2632,2635,2638,2642,2647,2652],{"type":370,"text":2633,"spans":2634,"direction":55},"Beyond the platform: Strategic impact",[],{"type":306,"text":2636,"spans":2637,"direction":55},"The partnership with 360Learning and deployment of collaborative learning has transformed HEINEKEN’s \"Learn, Share, Reapply\" ethos into a measurable competitive advantage. By moving beyond a top-down model, the company has addressed its core operational challenges through a decentralized, high-velocity ecosystem.",[],{"type":306,"text":2639,"spans":2640,"direction":55},"• Eliminating silos and skills gaps: The \"create once, deploy many\" philosophy has turned isolated expertise into a global asset. With 155 Learning Needs identified and over 1,200 courses created, HEINEKEN ensures that local teams rapidly close skill gaps by sharing and adapting proven, peer-vetted content rather than duplicating effort.",[2641],{"start":1636,"end":1074,"type":635},{"type":306,"text":2643,"spans":2644,"direction":55},"• Operational cost effectiveness: HEINEKEN has replaced expensive, redundant local programs with a co-authoring model. By allowing operating companies to fulfill global Learning Needs through localization, the organization ensures that budgets are spent on high-impact contextualization rather than starting from scratch.",[2645],{"start":1636,"end":2646,"type":635},32,{"type":306,"text":2648,"spans":2649,"direction":55},"• Time efficiency and speed-to-market: AI-driven workflows have made \"speed-to-market a reality.\" Native AI tools and automated translation have slashed deployment times from months to days, allowing the organization to respond to business needs in real-time.",[2650],{"start":1636,"end":2651,"type":635},37,{"type":306,"text":2653,"spans":2654,"direction":55},"360Learning has been more than just a piece of new tech for HEINEKEN. 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ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FagwwkKYofJOwHW5-_EN-Photo-StaceyArcelorMittal.jpeg?auto=format%2Ccompress&w=128&h=128","agwwkKYofJOwHW5-",{"x":50,"y":50,"zoom":118,"background":119},"Stacey VanderHeiden Güney","Global Head of Learning and General Manager",{"profile_picture":2768,"name":2774,"role":2775},{"dimensions":2769,"alt":2770,"copyright":43,"url":2771,"id":2772,"edit":2773},{"width":591,"height":591},"Benjamin Pyliser ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fag1tS6YofJOwHaVL_MicrosoftTeams-image-2-.jpeg?auto=format%2Ccompress&rect=0%2C27%2C1344%2C1344&w=128&h=128","ag1tS6YofJOwHaVL",{"x":50,"y":1792,"zoom":118,"background":119},"Benjamin Pyliser","Plant Maintenance Operations Manager",{"team_title":2777},[2778],{"type":58,"text":602,"spans":2779,"direction":55},[],"Team$96599c65-6a7e-407f-80a5-07e782b1654a",{"variation":238,"version":229,"items":2782,"primary":2783,"id":2809,"slice_type":617,"slice_label":43},[],{"text":2784},[2785,2788,2791,2794,2806],{"type":58,"text":2786,"spans":2787,"direction":55},"The challenge: Making scale a strength, not a constraint",[],{"type":306,"text":2789,"spans":2790,"direction":55},"ArcelorMittal University, the group's central learning function, operates with three people at its Luxembourg headquarters. The team's mandate, however, is anything but small: delivering learning that is relevant, accessible, and aligned with business performance for more than 125,000 employees worldwide.",[],{"type":306,"text":2792,"spans":2793,"direction":55},"For years, the organization relied on a legacy LMS that had served it reasonably well — building a base of around 110,000 active learners. But as the organization grew in complexity, its limitations became more apparent. Scaling content across sites and languages was administratively intensive. The deep technical expertise embedded across ArcelorMittal's plants, research centers, and field teams had no reliable way to surface and spread. And the model itself — a central team curating and pushing content outward — couldn't stretch far enough.",[],{"type":306,"text":2795,"spans":2796,"direction":55},"Stacey VanderHeiden Güney, ArcelorMittal’s Global Head of Learning and General Manager, frames the shift they were looking for in clear terms: \"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\"",[2797,2800,2801,2803],{"start":50,"end":1786,"type":312,"data":2798},{"link_type":314,"url":2799,"target":1106},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"start":2201,"end":1638,"type":1506},{"start":1680,"end":2802,"type":1506},215,{"start":2804,"end":2805,"type":1506},259,267,{"type":306,"text":2807,"spans":2808,"direction":55},"The goal wasn't a better content library. It was a fundamentally different model — one where the organization's own experts could drive learning at the pace of the business.",[],"RichText$f99c4c65-38c4-401f-beee-6033bf8f5669",{"variation":721,"version":229,"items":2811,"primary":2812,"id":2823,"slice_type":617,"slice_label":43},[],{"text":2813},[2814],{"type":306,"text":2815,"spans":2816,"direction":55},"\"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\" - Stacey VanderHeiden Güney, ArcelorMittal",[2817,2818,2820],{"start":1645,"end":1207,"type":1506},{"start":85,"end":2819,"type":1506},72,{"start":2821,"end":2822,"type":1506},116,124,"RichText$a77bbf03-2173-4960-980a-de4d4add946e",{"variation":238,"version":229,"items":2825,"primary":2826,"id":2846,"slice_type":617,"slice_label":43},[],{"text":2827},[2828,2831,2837,2840],{"type":58,"text":2829,"spans":2830,"direction":55},"The solution: Collaborative learning at enterprise scale",[],{"type":306,"text":2832,"spans":2833,"direction":55},"ArcelorMittal launched on 360Learning via a full migration, branded internally as AMU 360. From the outset, the team made a deliberate choice: democratize not just the learner experience, but the author experience too.",[2834],{"start":2835,"end":2836,"type":635},82,89,{"type":306,"text":2838,"spans":2839,"direction":55},"Rather than positioning L&D as the source of all knowledge, ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive. \"We will teach you how to fish,\" Stacey explains, \"but we don't have very many fish to give. You have your own ponds and you're probably going to have many more fish.\" ",[],{"type":306,"text":2841,"spans":2842,"direction":55},"360Learning's group architecture gave the team the tools to do exactly that: purpose-built learning spaces — or \"little miniature campuses,\" as Stacey calls them — for individual business units, functions, and communities of practice, each with its own administrators and content. The Steel Academy, Finance Academy, Sustainability Academy, and Project Management Academy all took shape as active communities, managed locally but visible globally. Approximately 250 administrators distributed across the world now manage these spaces alongside a growing network of subject-matter expert authors.",[2843],{"start":50,"end":2646,"type":312,"data":2844},{"id":1603,"type":1604,"tags":2845,"lang":9,"slug":1606,"first_publication_date":1607,"last_publication_date":1608,"uid":1609,"link_type":223,"isBroken":5},[],"RichText$5005bba0-a883-4886-bda4-02e39ab7d138",{"variation":721,"version":229,"items":2848,"primary":2849,"id":2854,"slice_type":617,"slice_label":43},[],{"text":2850},[2851],{"type":306,"text":2852,"spans":2853,"direction":55},"ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive.",[],"RichText$23522d74-7713-461e-bf0e-aefd192b9454",{"variation":238,"version":229,"items":2856,"primary":2857,"id":2877,"slice_type":617,"slice_label":43},[],{"text":2858},[2859,2862,2865,2868,2871,2874],{"type":58,"text":2860,"spans":2861,"direction":55},"Benjamin’s story: From one plant to the world",[],{"type":306,"text":2863,"spans":2864,"direction":55},"The clearest illustration of this model in practice came from an unexpected place: a plant maintenance operations manager named Benjamin Pyliser in Gent, Belgium.",[],{"type":306,"text":2866,"spans":2867,"direction":55},"When 360Learning's learning needs feature launched, requests flooded in — upvoted hundreds of times — for SAP training, specifically on the asset maintenance and reliability planning module critical to ArcelorMittal's plant operations. It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":306,"text":2869,"spans":2870,"direction":55},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":306,"text":2872,"spans":2873,"direction":55},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":306,"text":2875,"spans":2876,"direction":55},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],"RichText$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"variation":721,"version":229,"items":2879,"primary":2880,"id":2885,"slice_type":617,"slice_label":43},[],{"text":2881},[2882],{"type":306,"text":2883,"spans":2884,"direction":55},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],"RichText$67ea06fe-fadb-4a47-b323-b90da0498e15",{"variation":238,"version":229,"items":2887,"primary":2888,"id":2912,"slice_type":617,"slice_label":43},[],{"text":2889},[2890,2893,2896],{"type":306,"text":2891,"spans":2892,"direction":55},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":306,"text":2894,"spans":2895,"direction":55},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":306,"text":2897,"spans":2898,"direction":55},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. 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The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":306,"text":2935,"spans":2936,"direction":55},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":306,"text":2938,"spans":2939,"direction":55},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. The L&D team, meanwhile, has been freed from administrative firefighting to focus on what Stacey calls being a pioneer: getting ahead of the skills the business will need, before it knows it needs them.",[2940],{"start":2941,"end":2942,"type":1506},378,385,"RichText$fa5d653f-f874-4019-bfa6-d0bfe6989510",{"variation":721,"version":229,"items":2945,"primary":2946,"id":2951,"slice_type":617,"slice_label":43},[],{"text":2947},[2948],{"type":306,"text":2949,"spans":2950,"direction":55},"\"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" - Stacey VanderHeiden Güney, ArcelorMittal",[],"RichText$8e74b38c-512d-41d7-a74c-4b294cd8d734",{"variation":238,"version":229,"items":2953,"primary":2954,"id":2977,"slice_type":617,"slice_label":43},[],{"text":2955},[2956,2959,2971,2974],{"type":58,"text":2957,"spans":2958,"direction":55},"Looking ahead",[],{"type":306,"text":2960,"spans":2961,"direction":55},"With the foundation in place, ArcelorMittal University is now moving into skills-based learning — shifting from tracking completion to identifying and closing gaps at the individual and team level. AI sits at the center of that roadmap, both as an authoring accelerant and as a vehicle for the kind of personalized, in-the-flow-of-work learning that Stacey sees as the future of the discipline.",[2962],{"start":2963,"end":196,"type":312,"data":2964},74,{"id":2965,"type":1604,"tags":2966,"lang":9,"slug":2967,"first_publication_date":2968,"last_publication_date":2969,"uid":2970,"link_type":223,"isBroken":5},"aGJEEBMAACMAsfXL",[],"unlock-skills-based-learning.-unleash-performance.","2025-07-02T10:13:36+0000","2026-07-15T15:14:46+0000","skills",{"type":306,"text":2972,"spans":2973,"direction":55},"Her vision for what comes next is clear: \"taking down all boundaries of language, time, presence, and tapping into that collective expertise — bringing that Benjamin expert, that guidance, him being your guide on the side.\" ",[],{"type":306,"text":2975,"spans":2976,"direction":55},"In a business built on the strength of steel, the next competitive advantage is the strength of shared 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By automatically importing learning statistics from 360Learning into SAP SuccessFactors, Arkema’s L&D team can better understand the impact of training on the HR strategy and avoid hours of double data entry.",[3311],{"start":50,"end":3312,"type":635},139,{"type":306,"text":770,"spans":3314},[],{"type":306,"text":3316,"spans":3317},"Users navigate their learning environment through a single entry point for a 100% integrated experience via a SSO (Single Sign-on) connection:",[3318],{"start":1671,"end":3319,"type":635},104,{"type":306,"text":3321,"spans":3322},"• Learners browse online and blended learning catalogs, and are redirected to 360Learning",[],{"type":306,"text":3324,"spans":3325},"• Authors create training courses on 360Learning’s authoring tool",[],{"type":306,"text":3327,"spans":3328},"• Managers analyze team learning statistics, and validate blended training workflows",[],{"type":306,"text":770,"spans":3330},[],{"type":306,"text":3332,"spans":3333},"With this synchronization, learning analytics from 360Learning are uploaded into the SAP Successfactors LMS, under the “completed training” tab. ",[],{"type":306,"text":770,"spans":3335},[],{"type":306,"text":3337,"spans":3338},"Gauthier attests to the ease of use of this new workflow: ",[],"RichText$28692f4e-c102-45d5-89ce-1ca800d883f8",{"variation":721,"version":229,"items":3341,"primary":3343,"id":3350,"slice_type":617,"slice_label":43},[3342],{},{"text":3344},[3345],{"type":306,"text":3346,"spans":3347},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. The automation is extremely robust, centralizes all of our training data in one single place and saves us hours of admin work!\"",[3348],{"start":50,"end":3349,"type":635},238,"RichText$ff71e541-f425-4027-a753-8f8917b886f2",{"variation":238,"version":229,"items":3352,"primary":3354,"id":3388,"slice_type":617,"slice_label":43},[3353],{},{"text":3355},[3356,3359,3372,3374,3385],{"type":370,"text":3357,"spans":3358,"direction":55},"Aggregating a rich content catalog into the flow of work\n",[],{"type":306,"text":3360,"spans":3361,"direction":55},"Next up, the Arkema team wanted to address learning needs by breaking down barriers to knowledge, and achieve upskiling at scale.\n\nWith 360Learning’s LXP features set, learners access the best libraries of soft skills training courses produced by leading institutions, all aggregated on the HRIS portal. In a couple of clicks, the course will launch on 360Learning, all seamlessly operated via SSO. ",[3362,3366],{"start":156,"end":3363,"type":312,"data":3364},154,{"id":1674,"type":1604,"tags":3365,"lang":9,"slug":1676,"first_publication_date":1607,"last_publication_date":1677,"uid":1678,"link_type":223,"isBroken":5},[],{"start":3367,"end":3368,"type":312,"data":3369},188,201,{"link_type":314,"url":3370,"target":3371},"https:\u002F\u002F360learning.com\u002Fpartner-marketplace\u002Fedflex\u002F","_self",{"type":306,"text":770,"spans":3373,"direction":55},[],{"type":306,"text":3375,"spans":3376,"direction":55},"With teams distributed across 55 countries, one might think providing learning experiences personalized for specific languages could end up in an L&D admin nightmare. Think again! With its Globalization solution designed for multilingual training management, 360Learning supports Arkema’s global L&D vision. By automatically surfacing courses in the learner’s preferred language, 90% of Arkema employees access training in their native language, without admin hassle. ",[3377,3382],{"start":3378,"end":3379,"type":312,"data":3380},189,202,{"id":2147,"type":1604,"tags":3381,"lang":9,"slug":2149,"first_publication_date":2150,"last_publication_date":2151,"uid":2152,"link_type":223,"isBroken":5},[],{"start":3383,"end":3384,"type":635},380,468,{"type":306,"text":3386,"spans":3387,"direction":55},"Gauthier speaks to the impact of the Globalization solution:",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":721,"version":229,"items":3390,"primary":3392,"id":3398,"slice_type":617,"slice_label":43},[3391],{},{"text":3393},[3394],{"type":306,"text":3395,"spans":3396},"\"If your company operates internationally, the Globalization solution is for you. It makes a single training course available to an audience of learners in multiple languages. We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[3397],{"start":50,"end":2835,"type":635},"RichText$85b8e560-be9b-4603-94f0-42ad17fd454e",{"variation":238,"version":229,"items":3400,"primary":3402,"id":3434,"slice_type":617,"slice_label":43},[3401],{},{"text":3403},[3404,3407,3409,3412,3414,3429,3431],{"type":370,"text":3405,"spans":3406},"Capturing and sharing internal expertise in collaborative academies",[],{"type":306,"text":770,"spans":3408},[],{"type":306,"text":3410,"spans":3411},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":306,"text":770,"spans":3413},[],{"type":306,"text":3415,"spans":3416},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. ",[3417,3420],{"start":105,"end":2836,"type":312,"data":3418},{"id":1603,"type":1604,"tags":3419,"lang":9,"slug":1606,"first_publication_date":1607,"last_publication_date":1608,"uid":1609,"link_type":223,"isBroken":5},[],{"start":3319,"end":3421,"type":312,"data":3422},118,{"id":3423,"type":1604,"tags":3424,"lang":9,"slug":3425,"first_publication_date":3426,"last_publication_date":3427,"uid":3428,"link_type":223,"isBroken":5},"ZH30yhEAACUA8mhj",[],"transform-proprietary-expertise-into-multimodal-experiences","2023-07-19T13:46:03+0000","2026-07-15T13:00:45+0000","authoring-tool",{"type":306,"text":770,"spans":3430},[],{"type":306,"text":3432,"spans":3433},"Gauthier shares that this capability proved decisive during the project pilot:",[],"RichText$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"variation":721,"version":229,"items":3436,"primary":3438,"id":3445,"slice_type":617,"slice_label":43},[3437],{},{"text":3439},[3440],{"type":306,"text":3441,"spans":3442},"\"We launched the pilot in one of our factories, under real-life conditions. Authors on the ground were able to easily create content, and adopted the tool and its hyper-intuitive interface very quickly!\"",[3443],{"start":50,"end":3444,"type":635},203,"RichText$1bed5daf-502e-4c13-9ddb-25c26058459e",{"variation":238,"version":229,"items":3447,"primary":3449,"id":3457,"slice_type":617,"slice_label":43},[3448],{},{"text":3450},[3451,3454],{"type":306,"text":3452,"spans":3453},"To capitalize on in-house knowledge, Gauthier and his team took matters one step further by breaking down the barriers to creation, making it possible to create training courses truly relevant to teams working on the field. With a link directly available on Arkema's intranet, employees can easily volunteer to receive author permissions and start creating their own courses to address their team's needs. Gauthier shares that his team frequently receives new requests from aspiring content creators.",[],{"type":306,"text":3455,"spans":3456},"In addition to helping their peers, internal knowledge sharing champions reap the rewards of their commitment in real-life, too. HR teams and managers are notified whenever in-house authors have published more than five training courses. ",[],"RichText$be60b28f-b5a8-4f6a-92e9-bf3f4489a0c6",{"variation":238,"version":229,"items":3459,"primary":3461,"id":3470,"slice_type":617,"slice_label":43},[3460],{},{"text":3462},[3463,3465,3467],{"type":58,"text":1192,"spans":3464},[],{"type":306,"text":770,"spans":3466},[],{"type":306,"text":3468,"spans":3469},"Following the launch of the MyLearning platform, all indicators exceeded Arkema’s L&D team’s expectations:",[],"RichText$bb41c47a-b1b2-48d8-a4a8-6713a4eeb369",{"variation":721,"version":229,"items":3472,"primary":3474,"id":3502,"slice_type":617,"slice_label":43},[3473],{},{"text":3475},[3476,3480,3485,3489,3493,3497],{"type":306,"text":3477,"spans":3478},"• The platform has 9,810 learners, 140% (!) of its target number of connected learners.",[3479],{"start":1636,"end":3072,"type":635},{"type":306,"text":3481,"spans":3482},"• The on-demand training approach went above all expectations, with over 2,300 learners having taken a course from the online catalog. 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Five coordinators and 100 training facilitators organize and deliver a curriculum of 20 modules specific to the Group's products and methodologies.",[4019],{"start":1037,"end":4020,"type":312,"data":4021},44,{"link_type":314,"url":4022,"target":1106},"https:\u002F\u002Fwww.l-acoustics.com\u002Feducation\u002Fvision\u002F",{"type":306,"text":770,"spans":4024},[],{"type":306,"text":4026,"spans":4027},"In early 2020, the Education team needed to keep up with company growth by looking for a modern and comprehensive training solution to support the opening of new markets: ",[],{"type":306,"text":4029,"spans":4030},"• The logistics of the training organization had become very complex. Printed documents, posted certificates and hand-generated emails were no longer up to the task of handling such a large volume of learners. ",[4031],{"start":50,"end":85,"type":635},{"type":306,"text":4033,"spans":4034},"• The team also wanted to move towards a blended learning model to keep in touch with learners before, during and after training, as well as improve service quality.",[4035],{"start":50,"end":481,"type":635},{"type":306,"text":770,"spans":4037},[],{"type":306,"text":4039,"spans":4040},"For Lucile Diemert, Digital Learning Designer at L-Acoustics, it was high time the team automated its training operations.",[4041],{"start":50,"end":4042,"type":635},122,{"variation":238,"version":229,"items":4044,"primary":4046,"id":3224,"slice_type":617,"slice_label":43},[4045],{},{"text":4047},[4048,4050,4052],{"type":58,"text":1495,"spans":4049},[],{"type":306,"text":770,"spans":4051},[],{"type":306,"text":4053,"spans":4054},"Three years post-launch, the Education & Scientific Outreach team has met its challenge. Let’s zoom in on the three pillars that enabled this change.",[],{"variation":238,"version":229,"items":4056,"primary":4058,"id":3233,"slice_type":617,"slice_label":43},[4057],{},{"text":4059},[4060,4063,4065,4068,4070,4073,4075,4078,4084,4087,4089,4092],{"type":370,"text":4061,"spans":4062},"Streamlining training quality on a global scale",[],{"type":306,"text":770,"spans":4064},[],{"type":306,"text":4066,"spans":4067},"First up for the Education team: monitoring the quality of training courses delivered all around the world. With the previous method, it was impossible to check that learners were benefiting from the latest updates on all their course material.",[],{"type":306,"text":770,"spans":4069},[],{"type":306,"text":4071,"spans":4072},"Now, the 360Learning platform makes it possible to share standardized content with all learners in just a few clicks, regardless of whether the training is taking place at the company's French headquarters, in Westlake Village (California, US), or even Singapore.",[],{"type":306,"text":770,"spans":4074},[],{"type":306,"text":4076,"spans":4077},"This standardization is made possible by a robust workflow:",[],{"type":306,"text":4079,"spans":4080},"• The Education team keeps control over the creation and updates of teaching material, with the easy-to-use authoring tool.",[4081],{"start":96,"end":4082,"type":312,"data":4083},123,{"link_type":314,"url":1564,"target":1106},{"type":306,"text":4085,"spans":4086},"• This content is then distributed via duplicated sessions relevant to customer information ,and geographical location.",[],{"type":306,"text":770,"spans":4088},[],{"type":306,"text":4090,"spans":4091},"The outcome: guaranteed quality from start to finish for customers, and a real sense of comfort for trainers.",[],{"type":4093,"url":4094,"alt":43,"copyright":43,"dimensions":4095,"id":4098,"edit":4099},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4f8dd775-5678-4960-932f-91dd2c6a9fde_L-ISA+Loudspeaker+System+training_15.jpg?auto=format,compress",{"width":4096,"height":4097},6240,4160,"ZIiTbhEAACMAIN7-",{"x":50,"y":50,"zoom":118,"background":92},{"variation":238,"version":229,"items":4101,"primary":4103,"id":3302,"slice_type":617,"slice_label":43},[4102],{},{"text":4104},[4105,4108,4112,4116,4118],{"type":306,"text":4106,"spans":4107},"The opening of new markets in the United States and Asia brought another challenge: localizing training content. With the Globalization solution, a 360Learning product specifically designed for the deployment of multilingual training courses, the Education team can now cover all of their translation needs: ",[],{"type":306,"text":4109,"spans":4110},"• In-house translations: In just a few clicks, instructional designers assign learning modules over to local experts who can take care of localizing and updating content in real time. ",[4111],{"start":1636,"end":2458,"type":635},{"type":306,"text":4113,"spans":4114},"• Outsourced translations: When the workload is too heavy, the Education team calls in translation agencies. With .xliff-compatible files (the standard used by translation agencies), Lucile and her team can send the training courses to be translated and re-import them into the platform in just a few minutes.",[4115],{"start":1636,"end":2365,"type":635},{"type":306,"text":770,"spans":4117},[],{"type":306,"text":4119,"spans":4120},"\"The Globalization solution is a real asset for the team!\" Lucile says. \"It’s extremely efficient and meets our translation needs perfectly, whether we’re translating content in-house or outsourcing to agencies. I especially love how easy it is to export and re-import translated content into the platform.”",[4121,4123],{"start":50,"end":4122,"type":635},58,{"start":2819,"end":4124,"type":635},307,{"variation":238,"version":229,"items":4126,"primary":4128,"id":3339,"slice_type":617,"slice_label":43},[4127],{},{"text":4129},[4130,4133,4135,4138,4141,4143,4146],{"type":370,"text":4131,"spans":4132},"Automating away Blended learning operations",[],{"type":306,"text":770,"spans":4134},[],{"type":306,"text":4136,"spans":4137},"The administration of face-to-face training had become very cumbersome for the team. Lucile describes how the implementation of the 360Learning platform helped her and her team.",[],{"type":370,"text":4139,"spans":4140},"Easing training logistics",[],{"type":306,"text":770,"spans":4142},[],{"type":306,"text":4144,"spans":4145},"Via 360Learning’s Live solution, the platform fully integrates with the Education team's blended learning model. From duplicating sessions to inviting learner groups in several languages to sending learning certificates, everything is designed to automate training administration to optimize efficiency. \"This is a game-changer for us!” says Lucile.",[],{"type":306,"text":4144,"spans":4147},[4148],{"start":640,"end":1207,"type":312,"data":4149},{"link_type":314,"url":4150,"target":1106},"https:\u002F\u002F360learning.com\u002Fsolution\u002Flive-training\u002F",{"variation":721,"version":229,"items":4152,"primary":4154,"id":3350,"slice_type":617,"slice_label":43},[4153],{},{"text":4155},[4156],{"type":306,"text":4157,"spans":4158},"\"With the Live solution, we can massively deploy our Blended training courses all over the world, and automate away the training admin work. There are far fewer logistics to manage for our coordinators and trainers\"",[4159],{"start":50,"end":2802,"type":635},{"variation":238,"version":229,"items":4161,"primary":4163,"id":3388,"slice_type":617,"slice_label":43},[4162],{},{"text":4164},[4165,4168],{"type":370,"text":4166,"spans":4167},"An evolution for training facilitators and coordinators \n",[],{"type":306,"text":4169,"spans":4170},"The automation of practices has brought a substantial change for training coordinators. Lucile confides: ",[],{"variation":721,"version":229,"items":4172,"primary":4174,"id":4180,"slice_type":617,"slice_label":43},[4173],{},{"text":4175},[4176],{"type":306,"text":4177,"spans":4178},"\"Our coordinators no longer have to manually generate 6,000 invitations and certificates per year. Automation frees up time for more added-value activities, such as tracking learners' progress and interacting with trainers and customers. 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In an approach based on continuous upskilling, this ongoing training keeps them up to date and operational on technologies that are evolving very rapidly in this field.",[],{"type":306,"text":770,"spans":4237},[],{"type":306,"text":4239,"spans":4240},"Platform users can also access exclusive on-demand material via two custom groups created in minutes:",[],{"type":306,"text":4242,"spans":4243},"• The \"knowledge essentials\" group, containing information relevant to audio professionals on topics such as hearing health, room acoustics or network technologies.",[4244],{"start":50,"end":1103,"type":635},{"type":306,"text":4246,"spans":4247},"• The \"expert insight\" group provides advanced scientific knowledge on sound systems, based on L-Acoustics’ research or technologies, supplemented by external information. 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Lucile explains that she implemented a standard structure for each training course: \"Each course has a standard presentation, featuring the same blocks (presentation, quiz, review, test, certificate) arranged in the same order, with the same pictograms and nomenclature.\" ",[4305,4306,4308,4309],{"start":50,"end":1636,"type":635},{"start":3294,"end":4307,"type":635},69,{"start":3534,"end":674,"type":635},{"start":3272,"end":96,"type":635},{"type":306,"text":4311,"spans":4312},"• The platform is a genuine collaborative learning space between the different cohorts of learners. 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This includes marketing the business, recruiting and hiring employees, and providing exceptional customer service. Training covers sales and installation processes, how to drive profits and create growth, and more.",[],"RichText$00da2b3d-2e05-479c-b51f-98b16ed7327a",{"variation":238,"version":229,"items":4461,"primary":4463,"id":972,"slice_type":617,"slice_label":43},[4462],{},{"text":4464},[4465,4467,4469,4472,4475,4477,4480,4482,4490,4494,4500,4502,4505,4507,4510,4512,4517,4523],{"type":58,"text":1440,"spans":4466,"direction":55},[],{"type":306,"text":770,"spans":4468,"direction":55},[],{"type":306,"text":4470,"spans":4471,"direction":55},"Like many organizations, Supportworks is facing game-changing evolutions in the corporate world, many of which impact learning and development teams. For L&D professionals, the COVID-19 pandemic ushered in a new era and established new rules for work culture, including the introduction of new tools and technology, and the need to juggle a hybrid workforce. ",[],{"type":306,"text":4473,"spans":4474,"direction":55},"As Supportworks continues to grow, the L&D team understood that, to keep up with today’s rapidly changing world, they needed to innovate the way training happens.  ",[],{"type":306,"text":770,"spans":4476,"direction":55},[],{"type":370,"text":4478,"spans":4479,"direction":55},"The team’s priorities were:",[],{"type":306,"text":770,"spans":4481,"direction":55},[],{"type":306,"text":4483,"spans":4484,"direction":55},"• An LMS all dealers and franchisees have access to without having to purchase it on their own; dealers should be able to assign content • created by Supportworks as well as create their own content.",[4485,4486,4488],{"start":50,"end":310,"type":635},{"start":4487,"end":3312,"type":635},137,{"start":1638,"end":4489,"type":635},198,{"type":306,"text":4491,"spans":4492,"direction":55},"• Onboard and train new and existing franchisees and their employees; ability to track user metrics; ability to assign content in a sequential order based on role.",[4493],{"start":50,"end":3534,"type":635},{"type":306,"text":4495,"spans":4496,"direction":55},"• Roll out a leadership development program to start growing the next generation of leaders.",[4497,4498,4499],{"start":50,"end":1636,"type":635},{"start":2181,"end":1672,"type":635},{"start":189,"end":2404,"type":635},{"type":306,"text":770,"spans":4501,"direction":55},[],{"type":306,"text":4503,"spans":4504,"direction":55},"The L&D team at Supportworks recognized that, in a dispersed environment, there is greater reliance on all employees to step up. With that in mind, they set out to create a leadership program, ManagementU, that would teach the skills, strategies, and self-development needed to be an exceptional coach, manager, and leader.",[],{"type":306,"text":770,"spans":4506,"direction":55},[],{"type":370,"text":4508,"spans":4509,"direction":55},"The key challenges the team faced were:",[],{"type":306,"text":770,"spans":4511,"direction":55},[],{"type":306,"text":4513,"spans":4514,"direction":55},"• Engaging learners in a franchise environment who are not direct employees and getting them to connect with employees at other companies",[4515,4516],{"start":50,"end":1636,"type":635},{"start":2458,"end":2355,"type":635},{"type":306,"text":4518,"spans":4519,"direction":55},"• Creating a leadership development program that is relevant to learners",[4520,4521],{"start":50,"end":1636,"type":635},{"start":4522,"end":669,"type":635},52,{"type":306,"text":4524,"spans":4525,"direction":55},"• Teaching leadership skills and concepts that learners will retain after the program ends",[4526,4527],{"start":50,"end":1636,"type":635},{"start":2181,"end":85,"type":635},{"variation":238,"version":229,"items":4529,"primary":4531,"id":4546,"slice_type":617,"slice_label":43},[4530],{},{"text":4532},[4533,4535,4537,4540,4543],{"type":58,"text":1495,"spans":4534},[],{"type":370,"text":770,"spans":4536},[],{"type":306,"text":4538,"spans":4539},"The L&D team recognized that becoming a leader does not happen overnight. 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The fact that it was not generic off-the-shelf content made the program more relevant and personal to the participants.",[4578],{"start":50,"end":1636,"type":635},{"type":306,"text":4580,"spans":4581},"• Leadership, internal experts, and the L&D team collaborated on course content creation. The executive team and consultants from the dealer network provided the broad strokes of what effective leadership training would look like, while subject-matter experts created course outlines covering the different areas. 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Murex is now developing a new process to provide clarity over course ownership to improve accountability and streamline the ability to maintain and update existing courses. ",[],{"type":306,"text":770,"spans":5543},[],{"type":306,"text":5545,"spans":5546},"Murex plans on rolling out additional features offered by 360Learning to attain its business goals related to learning, such as Academies to support skill growth. The productivity realized by Murex highlights how efficient collaborative learning can be. Murex is confident its upskilling and reskilling needs can be met now and in the future using 360Learning. Its experts and L&D team now have the process and automation they need to sustain a learner-centric and agile learning program that meets business needs. ",[],{"type":306,"text":5548,"spans":5549},"Murex is a registered trademark of Murex and\u002For its affiliates. 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Partner",{"team_title":5676},[5677],{"type":58,"text":602,"spans":5678},[],{"variation":238,"version":229,"items":5680,"primary":5682,"id":972,"slice_type":617,"slice_label":43},[5681],{},{"text":5683},[5684,5686],{"type":58,"text":961,"spans":5685},[],{"type":306,"text":5687,"spans":5688},"Aircall has 650 employees around the globe, and the company is still growing, fast. To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],{"variation":721,"version":229,"items":5690,"primary":5692,"id":5385,"slice_type":617,"slice_label":43},[5691],{},{"text":5693},[5694,5698,5702,5706],{"type":306,"text":5695,"spans":5696},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[5697],{"start":50,"end":1636,"type":635},{"type":306,"text":5699,"spans":5700},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[5701],{"start":50,"end":1636,"type":635},{"type":306,"text":5703,"spans":5704},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[5705],{"start":50,"end":1636,"type":635},{"type":306,"text":5707,"spans":5708},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[5709],{"start":50,"end":291,"type":635},{"variation":238,"version":229,"items":5711,"primary":5713,"id":5718,"slice_type":617,"slice_label":43},[5712],{},{"text":5714},[5715],{"type":306,"text":5716,"spans":5717}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":238,"version":229,"items":5720,"primary":5722,"id":987,"slice_type":617,"slice_label":43},[5721],{},{"text":5723},[5724,5726],{"type":58,"text":1017,"spans":5725},[],{"type":306,"text":5727,"spans":5728},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],{"variation":238,"version":229,"items":5730,"primary":5732,"id":5462,"slice_type":617,"slice_label":43},[5731],{},{"text":5733},[5734,5737,5740],{"type":370,"text":5735,"spans":5736},"1. Collaborative learning enables Aircall to scale fast",[],{"type":306,"text":5738,"spans":5739},"Aircall is growing at an increasingly rapid rate, so it was critical for Marine and Missy to choose an onboarding solution that would keep up with the pace of new hires entering the business. “Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner,” says Marine. ",[],{"type":306,"text":5741,"spans":5742},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. This shows just how efficient their onboarding system is. ",[],{"variation":721,"version":229,"items":5744,"primary":5746,"id":5473,"slice_type":617,"slice_label":43},[5745],{},{"text":5747},[5748],{"type":306,"text":5749,"spans":5750},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". ",[5751],{"start":50,"end":591,"type":635},{"variation":238,"version":229,"items":5753,"primary":5755,"id":5485,"slice_type":617,"slice_label":43},[5754],{},{"text":5756},[5757,5760],{"type":306,"text":5758,"spans":5759},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":306,"text":5761,"spans":5762},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],{"variation":721,"version":229,"items":5764,"primary":5766,"id":5530,"slice_type":617,"slice_label":43},[5765],{},{"text":5767},[5768],{"type":306,"text":5769,"spans":5770},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],{"variation":238,"version":229,"items":5772,"primary":5774,"id":5552,"slice_type":617,"slice_label":43},[5773],{},{"text":5775},[5776,5779,5782,5785],{"type":370,"text":5777,"spans":5778},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":306,"text":5780,"spans":5781},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":306,"text":5783,"spans":5784},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":306,"text":5786,"spans":5787},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],{"variation":721,"version":229,"items":5789,"primary":5791,"id":5796,"slice_type":617,"slice_label":43},[5790],{},{"text":5792},[5793],{"type":306,"text":5794,"spans":5795},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":238,"version":229,"items":5798,"primary":5800,"id":5805,"slice_type":617,"slice_label":43},[5799],{},{"text":5801},[5802],{"type":306,"text":5803,"spans":5804},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":238,"version":229,"items":5807,"primary":5809,"id":5820,"slice_type":617,"slice_label":43},[5808],{},{"text":5810},[5811,5814,5817],{"type":370,"text":5812,"spans":5813},"3. Collaborative learning provides a single source of truth",[],{"type":306,"text":5815,"spans":5816},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":306,"text":5818,"spans":5819},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":721,"version":229,"items":5822,"primary":5824,"id":5829,"slice_type":617,"slice_label":43},[5823],{},{"text":5825},[5826],{"type":306,"text":5827,"spans":5828},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],"RichText$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"variation":238,"version":229,"items":5831,"primary":5833,"id":5838,"slice_type":617,"slice_label":43},[5832],{},{"text":5834},[5835],{"type":306,"text":5836,"spans":5837},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":238,"version":229,"items":5840,"primary":5842,"id":5858,"slice_type":617,"slice_label":43},[5841],{},{"text":5843},[5844,5847,5850,5853],{"type":370,"text":5845,"spans":5846},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":306,"text":5848,"spans":5849},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":306,"text":5851,"spans":5852},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":306,"text":5854,"spans":5855},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[5856],{"start":1163,"end":5857,"type":635},256,"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":721,"version":229,"items":5860,"primary":5862,"id":5868,"slice_type":617,"slice_label":43},[5861],{},{"text":5863},[5864],{"type":306,"text":5865,"spans":5866},"\"Without learning, we aren’t really Aircall\". ",[5867],{"start":50,"end":2355,"type":635},"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":238,"version":229,"items":5870,"primary":5872,"id":5877,"slice_type":617,"slice_label":43},[5871],{},{"text":5873},[5874],{"type":306,"text":5875,"spans":5876},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":238,"version":229,"items":5879,"primary":5881,"id":5914,"slice_type":617,"slice_label":43},[5880],{},{"text":5882},[5883,5886,5889,5895,5904,5911],{"type":370,"text":5884,"spans":5885},"5. Collaborative learning increases efficiency through useful product features",[],{"type":306,"text":5887,"spans":5888},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":306,"text":5890,"spans":5891},"• Paths. 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To stay on top, they need to ensure that their help desk technicians are up to date in an industry that is known for moving rapidly–that’s why they’re always working to ramp up the skills of new hires.",[7171],{"start":50,"end":1052,"type":312,"data":7172},{"link_type":314,"url":7173,"target":1106},"https:\u002F\u002Fwww.connectwise.com\u002F",{"type":306,"text":7175,"spans":7176}," Here at 360Learning, we know that onboarding new hires can sometimes be tricky to get right, especially when faced with the challenges of shifting to hybrid and remote working. ",[],{"type":306,"text":7178,"spans":7179}," For Lee Savage, Help Desk Trainer at ConnectWise, meeting this challenge meant looking for a way to keep all their onboarding deliverables in one spot and leveraging all the great know-how they had within their subject matter experts to help new hires.  ",[7180],{"start":1799,"end":3058,"type":312,"data":7181},{"link_type":314,"url":7182},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flee-savage-97013a216\u002F",{"type":306,"text":7184,"spans":7185}," We had the chance to speak to Lee about how ConnectWise helps every new hire make an immediate impact through great onboarding and peer-driven upsilling.",[],{"variation":238,"version":229,"items":7187,"primary":7189,"id":7203,"slice_type":617,"slice_label":43},[7188],{},{"text":7190},[7191,7194,7197,7200],{"type":370,"text":7192,"spans":7193},"ConnectWise had to boost onboarding to match a fast-moving industry\n",[],{"type":306,"text":7195,"spans":7196},"For Lee and the L&D team, a big challenge was keeping all of their training material in a central location. Previously, they were dealing with multiple platforms but by using 360Learning, they have been able to combine everything in one location.",[],{"type":306,"text":7198,"spans":7199}," Fixing that first hurdle, Lee says, meant the L&D team spent less time doing non-training activities. “Speed is a huge factor for us,” he says. “The IT industry is all about rapid change, and being able to update and move things quickly is huge for us.” For example, Lee can now complete his onboarding setup for new hires in five minutes—a huge change.",[],{"type":306,"text":7201,"spans":7202}," “The other major issue,” says Lee, “is putting our IT Nation community together with our technicians.” Adding IT Nation meetings as on-demand style video presentations provided ConnectWise’s technicians with another way to connect to the forum where partners, vendors, and colleagues discuss best practice and product improvement.",[],"RichText$df1a8a6d-26e8-47a2-b26c-38e3981118e6",{"variation":721,"version":229,"items":7205,"primary":7207,"id":7213,"slice_type":617,"slice_label":43},[7206],{},{"text":7208},[7209],{"type":306,"text":7210,"spans":7211}," “The thing that I think we all here at ConnectWise love about 360Learning is the connectivity,” explains Lee. “Getting people together. 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These were:",[],"RichText$e2a47d4a-3040-4007-8b1e-8d3732b34266",{"variation":721,"version":229,"items":7236,"primary":7238,"id":7256,"slice_type":617,"slice_label":43},[7237],{},{"text":7239},[7240,7244,7248,7252],{"type":306,"text":7241,"spans":7242}," 1) Speed: Building, shipping, and updating modules took just 1-2 weeks",[7243],{"start":118,"end":1042,"type":635},{"type":306,"text":7245,"spans":7246},"2) Relevance: It became a lot easier to reflect current market developments",[7247],{"start":50,"end":1037,"type":635},{"type":306,"text":7249,"spans":7250},"3) Integrations: 360Learning’s integration with PowerApps offered a seamless experience",[7251],{"start":50,"end":51,"type":635},{"type":306,"text":7253,"spans":7254},"4) Collaboration: Subject-matter experts could quickly and easily build courses",[7255],{"start":50,"end":645,"type":635},"RichText$ce8b16c7-e616-4aaa-a891-f4cb7f103ab9",{"variation":238,"version":229,"items":7258,"primary":7260,"id":7265,"slice_type":617,"slice_label":43},[7259],{},{"text":7261},[7262],{"type":306,"text":7263,"spans":7264},"For Lee, these four key areas were critical to helping every new hire make an immediate impact. And with speed being key to their industry, the first area was about creating and deploying courses quickly.",[],"RichText$2072629c-79b6-4ce3-8cbb-04da5985302a",{"variation":238,"version":229,"items":7267,"primary":7269,"id":7283,"slice_type":617,"slice_label":43},[7268],{},{"text":7270},[7271,7274,7277,7280],{"type":370,"text":7272,"spans":7273},"1) Speed: Just 1-2 weeks to build, ship, and update modules\n",[],{"type":306,"text":7275,"spans":7276},"As Lee explains, ease of use and speed was really important for ConnectWise. “With our previous setup,” he says, “it would take us anywhere from a month to two months to set up a course, whether it was a short or a long course.”",[],{"type":306,"text":7278,"spans":7279},"But now, their courses are created and uploaded in the same week, sometimes even the same day. “That kind of turnover speed really helped us move a lot faster.”",[],{"type":306,"text":7281,"spans":7282},"Next for Lee and the team, with courses built and ready to ship, they focused on getting that training onto the shop floor. ",[],"RichText$f96305b2-1bf8-4bfd-b547-2d16aa7496e8",{"variation":238,"version":229,"items":7285,"primary":7287,"id":7301,"slice_type":617,"slice_label":43},[7286],{},{"text":7288},[7289,7292,7295,7298],{"type":370,"text":7290,"spans":7291},"2) Relevance: Reflecting current market developments\n",[],{"type":306,"text":7293,"spans":7294},"The next benefit was that Lee and the team could make sure the trainings were going where they made sense for an immediate return on investment.",[],{"type":306,"text":7296,"spans":7297},"For example, ConnectWise no longer needed to take a technician off the floor for an hour or two for training. They could go offline for two minutes to take a course. “And then they can get right back into the action,” Lee says, “and immediately put what they've learned into place.”",[],{"type":306,"text":7299,"spans":7300},"Now they could concentrate on ramping up their content by integrating 360Learning with PowerApps. ",[],"RichText$c5087bdf-d48c-4496-8eca-3673ed76fe15",{"variation":238,"version":229,"items":7303,"primary":7305,"id":7319,"slice_type":617,"slice_label":43},[7304],{},{"text":7306},[7307,7310,7313,7316],{"type":370,"text":7308,"spans":7309},"3) Integrations: 360Learning + PowerApps\n",[],{"type":306,"text":7311,"spans":7312},"In addition to regular courses, ConnectWise integrated PowerApps with 360Learning to streamline new hire creation and setup as well as auto-assignment of courses.",[],{"type":306,"text":7314,"spans":7315},"“We've created a single app that takes care of all of our employee set up for us,” explains Lee. “It sets up our phone system, our ticketing system, our 360Learning [platform], and our desk manual. It makes everything just so much faster. 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The company hired 150 employees, started establishing teams in Italy and Germany, and expanded its product offering.",[7924],{"start":50,"end":4122,"type":635},{"type":306,"text":770,"spans":7926},[],{"type":306,"text":7928,"spans":7929},"With these massive challenges, the company’s existing training solution no longer met the needs of the team. For Estefania (Fani) Rodriguez Merino, Revenue Enablement Manager in charge of sales training at Yousign, the onboarding process was due for a major overhaul. ",[],{"type":306,"text":770,"spans":7931},[],{"type":306,"text":7933,"spans":7934},"Like many hyper-growing sales teams, Yousign ran into the following challenges:",[],{"type":306,"text":770,"spans":7936},[],{"type":306,"text":7938,"spans":7939},"• Un-standardized training paths, in particular for onboarding, which delayed new joiners’ ramp-up",[7940],{"start":50,"end":3198,"type":635},{"type":306,"text":7942,"spans":7943},"• Busy internal experts (sales reps, pre-sales teams) having little time to devote to onboarding meetings and check-ups",[7944],{"start":50,"end":1913,"type":635},{"type":306,"text":7946,"spans":7947},"• Low engagement in continuous training",[7948],{"start":50,"end":51,"type":635},{"type":306,"text":7950,"spans":7951},"• Difficulties in measuring progress and skills acquisition.",[7952],{"start":50,"end":669,"type":635},{"type":306,"text":770,"spans":7954},[],{"type":306,"text":7956,"spans":7957},"Something had to change to support the team’s growth at scale, while easing Fani’s day-to-day work. ",[7958],{"start":2365,"end":2385,"type":635},"RichText$d322bcdc-a376-4a35-8693-0470314acb34",{"variation":238,"version":229,"items":7961,"primary":7963,"id":7974,"slice_type":617,"slice_label":43},[7962],{},{"text":7964},[7965,7967,7969],{"type":58,"text":1495,"spans":7966},[],{"type":306,"text":770,"spans":7968},[],{"type":306,"text":7970,"spans":7971},"Fani now feels that “360Learning was the right call for Yousign”. Let’s zoom in on what made this change possible. ",[7972],{"start":1032,"end":7973,"type":635},65,"RichText$29091a78-6cfc-4ecd-be01-a686b3fc0a6a",{"variation":238,"version":229,"items":7976,"primary":7978,"id":7998,"slice_type":617,"slice_label":43},[7977],{},{"text":7979},[7980,7983,7986,7993],{"type":370,"text":7981,"spans":7982},"Standardizing training into a single source of truth \n",[],{"type":306,"text":7984,"spans":7985},"Step number 1: streamlining training quality for all learners.",[],{"type":306,"text":7987,"spans":7988},"As soon as the project kicked off, Fani was able to easily digitize the training courses by leveraging existing documentation. Thanks to the ultra-intuitive authoring tool, Fani added videos, quizzes, and other resources to create training courses at the cutting edge of digital pedagogy.",[7989],{"start":7990,"end":7991,"type":312,"data":7992},157,171,{"link_type":314,"url":1564},{"type":306,"text":7994,"spans":7995},"Hypergrowth? Changes in the organization? Constant product evolutions? Not a problem with instant content updates capabilities. With such seamless maintenance, the 360Learning platform quickly reached the status of in-house source of truth. Fani explains:",[7996],{"start":2802,"end":7997,"type":635},241,"RichText$637026cb-e7d2-4f76-b8b2-1b6b2b7b4905",{"variation":721,"version":229,"items":8000,"primary":8002,"id":8008,"slice_type":617,"slice_label":43},[8001],{},{"text":8003},[8004],{"type":306,"text":8005,"spans":8006},"\"360Learning has become our true source of truth. Every new recruit to the Revenue team can easily find details on our processes, alongside additional upskilling resources” ",[8007],{"start":50,"end":4322,"type":635},"RichText$38cfc3a5-cb0c-40d8-a289-6a96a07cb0de",{"variation":238,"version":229,"items":8010,"primary":8012,"id":8022,"slice_type":617,"slice_label":43},[8011],{},{"text":8013},[8014,8019],{"type":306,"text":8015,"spans":8016},"With this improved onboarding process, Fani was able to save a lot of time which she promptly reinvested into strategic projects. The centralized online onboarding now allows new recruits to learn with the same quality of training and greater autonomy. With the time saved on onboarding, Fani can shift her focus onto projects which had been put on hold for a while, such as best practice guides, or industry-specific learning tracks.",[8017],{"start":50,"end":8018,"type":635},130,{"type":306,"text":8020,"spans":8021},"And because training doesn’t stop at onboarding, every new recruit to the Revenue team has access to the Revenue Academy to dive deeper into topics related to their own role. ",[],"RichText$146f10ae-94f2-4cec-bcef-64075c040c68",{"variation":238,"version":229,"items":8024,"primary":8026,"id":8043,"slice_type":617,"slice_label":43},[8025],{},{"text":8027},[8028,8031,8033,8036],{"type":370,"text":8029,"spans":8030},"Involving business experts strategically",[],{"type":306,"text":770,"spans":8032},[],{"type":306,"text":8034,"spans":8035},"With the previous method, business experts didn't have the time to meet with each cohort of learners. A missed opportunity to share crucial knowledge. ",[],{"type":306,"text":8037,"spans":8038},"Thanks to collaborative editing capabilities (co-authors, internal comments), business experts can now encapsulate their knowledge into online courses in just a few minutes. Fani keeps control over training distribution with 360Learning’s sharing workflows:",[8039,8041],{"start":1042,"end":4020,"type":312,"data":8040},{"link_type":314,"url":1564,"target":1106},{"start":8042,"end":2201,"type":635},78,"RichText$6adc3f5f-567d-4715-bc76-6ecec8d32373",{"variation":721,"version":229,"items":8045,"primary":8047,"id":8054,"slice_type":617,"slice_label":43},[8046],{},{"text":8048},[8049],{"type":306,"text":8050,"spans":8051},"\"I can't create all of the courses, but I still manage content distribution because I have the expertise to find the best way to get the message across to the teams successfully, as well as ensuring that our courses meet our brand guidelines”. 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They will assist Fani in high added-value interactions, such as role plays during sales calls simulations.",[8063],{"start":138,"end":1880,"type":635},{"type":306,"text":770,"spans":8065},[],{"type":4093,"url":8067,"alt":43,"copyright":43,"dimensions":8068,"id":8071,"edit":8072},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fbd2f7b29-c2e4-45c8-bfb5-3c3573b643cf_262A0117.jpg?auto=format,compress",{"width":8069,"height":8070},1920,1281,"ZIBYfxEAACUA_M0F",{"x":50,"y":50,"zoom":118,"background":92},"RichText$d6329e97-c7b2-4a54-a64b-d677f88611aa",{"variation":238,"version":229,"items":8075,"primary":8077,"id":8088,"slice_type":617,"slice_label":43},[8076],{},{"text":8078},[8079,8082],{"type":370,"text":8080,"spans":8081},"Increasing learner engagement through collaboration\n",[],{"type":306,"text":8083,"spans":8084},"Collaboration doesn't stop at co-creation. With the collaborative learning capabilities that make up 360Learning's DNA, learners interact throughout the course via forums and comments. Ideal for instilling a sense of community, but also for ensuring continuous knowledge sharing. Fani testifies to the depth of these exchanges:",[8085],{"start":8086,"end":4487,"type":312,"data":8087},129,{"link_type":314,"url":5909},"RichText$e1ed9398-05e9-435d-96c5-c825aab05f3a",{"variation":721,"version":229,"items":8090,"primary":8092,"id":8099,"slice_type":617,"slice_label":43},[8091],{},{"text":8093},[8094],{"type":306,"text":8095,"spans":8096},"\"Learners are constantly sharing feedback with one another. They’re always refining the information available, to the point where they regularly help me update the training. It's very enriching!\"",[8097],{"start":50,"end":8098,"type":635},195,"RichText$db8071b0-b38b-418f-9ddf-cc49ee55104f",{"variation":238,"version":229,"items":8101,"primary":8103,"id":8130,"slice_type":617,"slice_label":43},[8102],{},{"text":8104},[8105,8108,8111,8114,8125,8127],{"type":370,"text":8106,"spans":8107},"Measuring progress continuously\n",[],{"type":306,"text":8109,"spans":8110},"Finally, the biggest change for sales training comes with the ability to measure the impact of training in real time.",[],{"type":306,"text":8112,"spans":8113},"Fani can now instantly track learner progress at any given time, and connect their progression with skills development objectives via more than 50 stats charts. 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