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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":203,"text":1836,"spans":1837},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":203,"text":1839,"spans":1840},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],[1842],{},"rich_text$f62c6945-f65e-47e0-90a2-8f58e4cb85d1","rich_text",{"primary":1846,"items":1857,"id":1859,"slice_type":1844,"slice_label":43},{"text":1847},[1848,1851,1854],{"type":919,"text":1849,"spans":1850,"direction":1612},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":203,"text":1852,"spans":1853,"direction":1612},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":203,"text":1855,"spans":1856,"direction":1612},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],[1858],{},"rich_text$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"primary":1861,"items":1868,"id":1870,"slice_type":1871,"slice_label":43},{"text":1862},[1863],{"type":203,"text":1864,"spans":1865},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[1866],{"start":61,"end":1867,"type":1674},221,[1869],{},"highlighted_text$789a5edd-bdc2-4d1c-9611-2d485b24bbbd","highlighted_text",{"primary":1873,"items":1881,"id":1883,"slice_type":1844,"slice_label":43},{"text":1874},[1875,1878],{"type":203,"text":1876,"spans":1877},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":203,"text":1879,"spans":1880},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],[1882],{},"rich_text$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"primary":1885,"items":1893,"id":1895,"slice_type":1844,"slice_label":43},{"text":1886},[1887,1890],{"type":51,"text":1888,"spans":1889},"The solution",[],{"type":203,"text":1891,"spans":1892},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],[1894],{},"rich_text$85d220a4-ab7c-433e-a4c7-078db90493fd",{"primary":1897,"items":1927,"id":1929,"slice_type":1871,"slice_label":43},{"text":1898},[1899,1904,1909,1914,1919,1924],{"type":203,"text":1900,"spans":1901},"1) Blended learning: Using an 80/20 model to deliver training",[1902],{"start":61,"end":1903,"type":1674},20,{"type":203,"text":1905,"spans":1906},"2) Authoring: Developing content in-house with an authoring tool",[1907],{"start":61,"end":1908,"type":1674},13,{"type":203,"text":1910,"spans":1911},"3) Social: Enabling learners to interact with trainers",[1912],{"start":61,"end":1913,"type":1674},10,{"type":203,"text":1915,"spans":1916},"4) Engagement: Accessing dashboards to track engagement and usage",[1917],{"start":61,"end":1918,"type":1674},14,{"type":203,"text":1920,"spans":1921},"5) Upskill: Supporting the L&D team to acquire new skills",[1922],{"start":61,"end":1923,"type":1674},11,{"type":203,"text":1925,"spans":1926},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],[1928],{},"highlighted_text$3bae8c53-78df-47d3-845a-f24db95407cb",{"primary":1931,"items":1960,"id":1962,"slice_type":1844,"slice_label":43},{"text":1932},[1933,1935,1938,1941,1950,1952,1955,1957],{"type":919,"text":1900,"spans":1934},[],{"type":203,"text":1936,"spans":1937},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":203,"text":1939,"spans":1940},"",[],{"type":203,"text":1942,"spans":1943},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80/20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[1944],{"start":1945,"end":1946,"type":209,"data":1947},19,35,{"link_type":211,"url":1948,"target":1949},"https://360learning.com/ebook/blended-learning-2021/","'_blank'",{"type":203,"text":1939,"spans":1951},[],{"type":203,"text":1953,"spans":1954},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":203,"text":1939,"spans":1956},[],{"type":203,"text":1958,"spans":1959},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],[1961],{},"rich_text$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"primary":1964,"items":1984,"id":1986,"slice_type":1844,"slice_label":43},{"text":1965},[1966,1968,1971,1979,1981],{"type":919,"text":1905,"spans":1967,"direction":1612},[],{"type":203,"text":1969,"spans":1970,"direction":1612},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":203,"text":1972,"spans":1973,"direction":1612},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[1974],{"start":1918,"end":1975,"type":209,"data":1976},28,{"link_type":211,"url":1977,"target":1978},"https://360learning.com/product/#Create","_blank",{"type":203,"text":1939,"spans":1980,"direction":1612},[],{"type":203,"text":1982,"spans":1983,"direction":1612},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],[1985],{},"rich_text$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"primary":1988,"items":2008,"id":2010,"slice_type":1844,"slice_label":43},{"text":1989},[1990,1992,1998,2000,2003,2005],{"type":919,"text":1910,"spans":1991},[],{"type":203,"text":1993,"spans":1994},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[1995],{"start":1719,"end":1945,"type":209,"data":1996},{"link_type":211,"url":1997,"target":1978},"https://360learning.com/product/#Learn",{"type":203,"text":1939,"spans":1999},[],{"type":203,"text":2001,"spans":2002},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":203,"text":1939,"spans":2004},[],{"type":203,"text":2006,"spans":2007},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],[2009],{},"rich_text$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"primary":2012,"items":2024,"id":2026,"slice_type":1844,"slice_label":43},{"text":2013},[2014,2016],{"type":919,"text":1915,"spans":2015},[],{"type":203,"text":2017,"spans":2018},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[2019],{"start":2020,"end":2021,"type":209,"data":2022},217,226,{"link_type":211,"url":2023,"target":1949},"https://360learning.com/blog/reactions/",[2025],{},"rich_text$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"primary":2028,"items":2035,"id":2037,"slice_type":1871,"slice_label":43},{"text":2029},[2030],{"type":203,"text":2031,"spans":2032},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[2033],{"start":61,"end":2034,"type":1674},255,[2036],{},"highlighted_text$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"primary":2039,"items":2056,"id":2058,"slice_type":1844,"slice_label":43},{"text":2040},[2041,2043,2046,2048,2051,2053],{"type":919,"text":1920,"spans":2042},[],{"type":203,"text":2044,"spans":2045},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":203,"text":1939,"spans":2047},[],{"type":203,"text":2049,"spans":2050},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":203,"text":1939,"spans":2052},[],{"type":203,"text":2054,"spans":2055},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],[2057],{},"rich_text$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"primary":2060,"items":2068,"id":2070,"slice_type":1844,"slice_label":43},{"text":2061},[2062,2065],{"type":51,"text":2063,"spans":2064},"Results",[],{"type":203,"text":2066,"spans":2067},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. They’ve also eliminated the backlog of customers waiting to enrol on courses.",[],[2069],{},"rich_text$ae8f3e33-fe42-495d-9f7b-aab7f57f74a8",{"primary":2072,"items":2079,"id":2081,"slice_type":1871,"slice_label":43},{"text":2073},[2074],{"type":203,"text":2075,"spans":2076},"Volume and efficiency results:\n\n• The team is 900% more efficient \n\n• The number of people trained has increased from 200 to 300 people per month\n\n• The same volume of training has been delivered with 10% of the resources required before\n\n• Training costs have been reduced by 65%",[2077],{"start":61,"end":2078,"type":1674},31,[2080],{},"highlighted_text$599eeda5-1d95-4fb5-ae18-ec08d1f58e5b",{"primary":2083,"items":2093,"id":2095,"slice_type":1871,"slice_label":43},{"text":2084},[2085,2090],{"type":203,"text":2086,"spans":2087},"Customer impact:\n",[2088],{"start":61,"end":2089,"type":1674},17,{"type":203,"text":2091,"spans":2092},"• 99% customer satisfaction rate\n\n• Mitsubishi Electric has reduced the wait time for customer training to 30 days\n\n• The learner survey feedback is much more positive, with learners saying: - “I can do this in my own time”, and describing the training as “flexible”, “easy to use”, and “the best online training I have ever done”",[],[2094],{},"highlighted_text$ffbdd502-d61f-4f59-8eaa-6cfa7a11903b",{"primary":2097,"items":2106,"id":2108,"slice_type":1871,"slice_label":43},{"text":2098},[2099,2103],{"type":203,"text":2100,"spans":2101},"Environmental impact:\n",[2102],{"start":61,"end":1680,"type":1674},{"type":203,"text":2104,"spans":2105},"• 600,000 miles of travelling saved\n\n• 230,000 sheets of paper saved",[],[2107],{},"highlighted_text$ca475609-76cf-4b29-9f40-85b8cbd759e7",{"primary":2110,"items":2115,"id":2117,"slice_type":1844,"slice_label":43},{"text":2111},[2112],{"type":203,"text":2113,"spans":2114},"It's clear from these results that the new digital training programme has had a positive impact on the Mitsubishi Electric business. So, what does the future hold for Lance and his L&D team?",[],[2116],{},"rich_text$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"primary":2119,"items":2137,"id":2139,"slice_type":1844,"slice_label":43},{"text":2120},[2121,2124,2127,2129,2132,2134],{"type":919,"text":2122,"spans":2123},"What’s next for Mitsubishi Electric?",[],{"type":203,"text":2125,"spans":2126},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. Now, the company can offer flexible and engaging customer learning, while also enabling the L&D team to utilise subject-matter experts to create content in-house.",[],{"type":203,"text":1939,"spans":2128},[],{"type":203,"text":2130,"spans":2131},"“The positive feedback on our courses we’ve had from customers has been overwhelming,” says Lance. “And I feel a sense of pride when my staff are mentioned individually in courses by customers.”",[],{"type":203,"text":1939,"spans":2133},[],{"type":203,"text":2135,"spans":2136},"So what’s next? Mitsubishi Electric will be working in collaboration with 360Learning to determine the long-term roadmap for their customer training. One of the key objectives for the future will be to leverage subject-matter experts within the business to help deliver product and sales training.",[],[2138],{},"rich_text$5e018368-2f6b-4893-9558-800ba7e0f312",{"primary":2141,"items":2150,"id":2152,"slice_type":2153,"slice_label":43},{"theme":2142,"background_video_wistia_id":43,"background_illustration":2143,"pill_text":43,"slice_title":2144,"cta_type":123,"cta_label":2148,"cta_link":2149},"Light",{},[2145],{"type":51,"text":2146,"spans":2147},"Same challenges? You could have the same results, too. ",[],"Make the switch today",{"link_type":895},[2151],{},"cta_banner$c50bd424-e905-4ddd-bd9d-ed3b6032e544","cta_banner",{"primary":2155,"items":2192,"id":2193,"slice_type":2194,"slice_label":43},{"document":2156},{"id":2157,"type":69,"tags":2158,"lang":9,"slug":2159,"first_publication_date":2160,"last_publication_date":2161,"uid":123,"data":2162,"link_type":224,"key":2191,"isBroken":5},"X23u3hEAACEAuM2j",[],"-default-demo-request-page","2020-09-25T13:26:47+0000","2025-03-19T17:56:05+0000",{"body":2163,"form_config":2186},[2164],{"primary":2165,"items":2170,"id":280,"slice_type":109,"slice_label":43},{"title":2166},[2167],{"type":46,"text":2168,"spans":2169,"direction":1612},"Discover the learning platform powered by collaborative learning.",[],[2171,2176,2181],{"benefit_icon":2172,"benefit_copy":2175},{"dimensions":2173,"alt":43,"copyright":43,"url":88,"id":89,"edit":2174},{"width":87,"height":87},{"x":61,"y":61,"zoom":91,"background":92},"A 15-minute discussion with an expert",{"benefit_icon":2177,"benefit_copy":2180},{"dimensions":2178,"alt":43,"copyright":43,"url":97,"id":98,"edit":2179},{"width":87,"height":87},{"x":61,"y":61,"zoom":91,"background":92},"100% tailored to your needs - with ❤️",{"benefit_icon":2182,"benefit_copy":2185},{"dimensions":2183,"alt":43,"copyright":43,"url":104,"id":105,"edit":2184},{"width":87,"height":87},{"x":61,"y":61,"zoom":91,"background":92},"No commitment. Free as can be.",{"id":2187,"type":121,"tags":2188,"lang":9,"slug":123,"first_publication_date":2189,"last_publication_date":125,"link_type":224,"key":2190,"isBroken":5},"X23tgxEAACEAuMdH",[],"2020-09-25T13:20:04+0000","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","46710fad-9b7b-4a88-9605-a632355687a3",[],"conversion_form$5b2c17f3-d728-41d0-be64-f4e544ddd400","conversion_form",{"primary":2196,"items":2199,"id":3196,"slice_type":2647,"slice_label":43},{"title":2197,"cta_active":5,"cta_type":66,"cta_label":43,"cta_link":2198},[],{"link_type":895},[2200,2706,3254],{"resource":2201},{"id":2202,"type":1798,"tags":2203,"lang":9,"slug":2204,"first_publication_date":2205,"last_publication_date":2206,"uid":2207,"data":2208,"link_type":224,"key":2705,"isBroken":5},"ZIiT0xEAACMAIODC",[],"from-france-to-the-rest-of-the-world-how-l-acoustics-scaled-global-training-operations-with-360learning","2023-06-16T08:44:47+0000","2025-02-20T14:29:51+0000","l-acoustics",{"body":2209,"tags":2648,"company_logo":2665,"illustration":2669,"key_figures":2678,"title":2701,"reading_time":1702},[2210,2258,2296,2310,2357,2385,2413,2424,2436,2447,2486,2523,2534,2600,2613,2620],{"primary":2211,"items":2215,"id":2257,"slice_type":1825,"slice_label":43},{"team_title":2212},[2213],{"type":51,"text":1810,"spans":2214},[],[2216,2226,2236,2247],{"profile_picture":2217,"name":2224,"role":2225},{"dimensions":2218,"alt":2219,"copyright":43,"url":2220,"id":2221,"edit":2222},{"width":452,"height":452},"Etienne Corteel | L-Acoustics","https://images.prismic.io/360learning/fa63494e-2212-4473-a6a6-b63651fb6243_1568381111543.jpeg?auto=compress,format&rect=0,0,500,500&w=128&h=128","ZICBlxEAACUA_YYF",{"x":61,"y":61,"zoom":2223,"background":92},0.256,"Etienne Corteel","Director of Education & Scientific Outreach, global",{"profile_picture":2227,"name":2234,"role":2235},{"dimensions":2228,"alt":2229,"copyright":43,"url":2230,"id":2231,"edit":2232},{"width":452,"height":452},"Lucile Diemert | L-Acoustics","https://images.prismic.io/360learning/a3573a85-0dd0-4e61-80b0-629d721266fa_1571734055272.jpeg?auto=compress,format&rect=0,0,450,450&w=128&h=128","ZIB85hEAACUA_XCI",{"x":61,"y":61,"zoom":2233,"background":92},0.28444444444444444,"Lucile Diemert","Digital learning designer Learning & Development",{"profile_picture":2237,"name":2245,"role":2246},{"dimensions":2238,"alt":2239,"copyright":43,"url":2240,"id":2241,"edit":2242},{"width":452,"height":452},"François Montignies | L-Acoustics","https://images.prismic.io/360learning/533cf9cc-89f1-4a95-8e15-3924cd2da2f6_L-Acoustics-Francois-Montignies+%281%29.jpg?auto=compress,format&rect=0,42,600,600&w=128&h=128","ZIB8fhEAACUA_W6m",{"x":61,"y":2243,"zoom":2244,"background":92},-9,0.21333333333333335,"François Montignies","Education & Scientific Outreach manager, Asia Pacific",{"profile_picture":2248,"name":2255,"role":2256},{"dimensions":2249,"alt":2250,"copyright":43,"url":2251,"id":2252,"edit":2253},{"width":452,"height":452},"Delphine Hannotin | L-Acoustics","https://images.prismic.io/360learning/f9324ff0-d0c2-41b0-afa2-0c7390e9b9da_1517271945825.jpeg?auto=compress,format&rect=0,0,303,303&w=128&h=128","ZIB9MBEAACMA_XHS",{"x":61,"y":61,"zoom":2254,"background":92},0.42244224422442245,"Delphine Hannotin","Instructional Designer","team$e291e99d-73ec-4942-a1c1-35b076092e5c",{"primary":2259,"items":2293,"id":2295,"slice_type":1844,"slice_label":43},{"text":2260},[2261,2264,2266,2273,2275,2278,2282,2286,2288],{"type":51,"text":2262,"spans":2263},"Challenges",[],{"type":203,"text":1939,"spans":2265},[],{"type":203,"text":2267,"spans":2268},"L-Acoustics’ Education & Scientific Outreach team is responsible for training customers who have purchased the company’s audio systems. Five coordinators and 100 training facilitators organize and deliver a curriculum of 20 modules specific to the Group's products and methodologies.",[2269],{"start":1908,"end":2270,"type":209,"data":2271},44,{"link_type":211,"url":2272,"target":1978},"https://www.l-acoustics.com/education/vision/",{"type":203,"text":1939,"spans":2274},[],{"type":203,"text":2276,"spans":2277},"In early 2020, the Education team needed to keep up with company growth by looking for a modern and comprehensive training solution to support the opening of new markets: ",[],{"type":203,"text":2279,"spans":2280},"• The logistics of the training organization had become very complex. Printed documents, posted certificates and hand-generated emails were no longer up to the task of handling such a large volume of learners. ",[2281],{"start":61,"end":381,"type":1674},{"type":203,"text":2283,"spans":2284},"• The team also wanted to move towards a blended learning model to keep in touch with learners before, during and after training, as well as improve service quality.",[2285],{"start":61,"end":87,"type":1674},{"type":203,"text":1939,"spans":2287},[],{"type":203,"text":2289,"spans":2290},"For Lucile Diemert, Digital Learning Designer at L-Acoustics, it was high time the team automated its training operations.",[2291],{"start":61,"end":2292,"type":1674},122,[2294],{},"rich_text$8b9abae1-4f16-4053-80fb-701f1afac007",{"primary":2297,"items":2307,"id":2309,"slice_type":1844,"slice_label":43},{"text":2298},[2299,2302,2304],{"type":51,"text":2300,"spans":2301},"Solution",[],{"type":203,"text":1939,"spans":2303},[],{"type":203,"text":2305,"spans":2306},"Three years post-launch, the Education & Scientific Outreach team has met its challenge. Let’s zoom in on the three pillars that enabled this change.",[],[2308],{},"rich_text$4386d043-ea47-448c-9076-7bf00f9f29fd",{"primary":2311,"items":2354,"id":2356,"slice_type":1844,"slice_label":43},{"text":2312},[2313,2316,2318,2321,2323,2326,2328,2331,2338,2341,2343,2346],{"type":919,"text":2314,"spans":2315},"Streamlining training quality on a global scale",[],{"type":203,"text":1939,"spans":2317},[],{"type":203,"text":2319,"spans":2320},"First up for the Education team: monitoring the quality of training courses delivered all around the world. With the previous method, it was impossible to check that learners were benefiting from the latest updates on all their course material.",[],{"type":203,"text":1939,"spans":2322},[],{"type":203,"text":2324,"spans":2325},"Now, the 360Learning platform makes it possible to share standardized content with all learners in just a few clicks, regardless of whether the training is taking place at the company's French headquarters, in Westlake Village (California, US), or even Singapore.",[],{"type":203,"text":1939,"spans":2327},[],{"type":203,"text":2329,"spans":2330},"This standardization is made possible by a robust workflow:",[],{"type":203,"text":2332,"spans":2333},"• The Education team keeps control over the creation and updates of teaching material, with the easy-to-use authoring tool.",[2334],{"start":409,"end":2335,"type":209,"data":2336},123,{"link_type":211,"url":2337,"target":1978},"https://360learning.com/blog/product-authoring-tool/",{"type":203,"text":2339,"spans":2340},"• This content is then distributed via duplicated sessions relevant to customer information ,and geographical location.",[],{"type":203,"text":1939,"spans":2342},[],{"type":203,"text":2344,"spans":2345},"The outcome: guaranteed quality from start to finish for customers, and a real sense of comfort for trainers.",[],{"type":2347,"url":2348,"alt":43,"copyright":43,"dimensions":2349,"id":2352,"edit":2353},"image","https://images.prismic.io/360learning/4f8dd775-5678-4960-932f-91dd2c6a9fde_L-ISA+Loudspeaker+System+training_15.jpg?auto=compress,format",{"width":2350,"height":2351},6240,4160,"ZIiTbhEAACMAIN7-",{"x":61,"y":61,"zoom":62,"background":92},[2355],{},"rich_text$db815675-e0bd-43eb-910f-9557440bcfc1",{"primary":2358,"items":2382,"id":2384,"slice_type":1844,"slice_label":43},{"text":2359},[2360,2363,2368,2373,2375],{"type":203,"text":2361,"spans":2362},"The opening of new markets in the United States and Asia brought another challenge: localizing training content. With the Globalization solution, a 360Learning product specifically designed for the deployment of multilingual training courses, the Education team can now cover all of their translation needs: ",[],{"type":203,"text":2364,"spans":2365},"• In-house translations: In just a few clicks, instructional designers assign learning modules over to local experts who can take care of localizing and updating content in real time. ",[2366],{"start":1696,"end":2367,"type":1674},24,{"type":203,"text":2369,"spans":2370},"• Outsourced translations: When the workload is too heavy, the Education team calls in translation agencies. With .xliff-compatible files (the standard used by translation agencies), Lucile and her team can send the training courses to be translated and re-import them into the platform in just a few minutes.",[2371],{"start":1696,"end":2372,"type":1674},26,{"type":203,"text":1939,"spans":2374},[],{"type":203,"text":2376,"spans":2377},"\"The Globalization solution is a real asset for the team!\" Lucile says. \"It’s extremely efficient and meets our translation needs perfectly, whether we’re translating content in-house or outsourcing to agencies. I especially love how easy it is to export and re-import translated content into the platform.”",[2378,2379],{"start":61,"end":488,"type":1674},{"start":2380,"end":2381,"type":1674},72,307,[2383],{},"rich_text$c7ce9800-669b-4a2c-9afc-990582140d81",{"primary":2386,"items":2410,"id":2412,"slice_type":1844,"slice_label":43},{"text":2387},[2388,2391,2393,2396,2399,2401,2404],{"type":919,"text":2389,"spans":2390},"Automating away Blended learning operations",[],{"type":203,"text":1939,"spans":2392},[],{"type":203,"text":2394,"spans":2395},"The administration of face-to-face training had become very cumbersome for the team. Lucile describes how the implementation of the 360Learning platform helped her and her team.",[],{"type":919,"text":2397,"spans":2398},"Easing training logistics",[],{"type":203,"text":1939,"spans":2400},[],{"type":203,"text":2402,"spans":2403},"Via 360Learning’s Live solution, the platform fully integrates with the Education team's blended learning model. From duplicating sessions to inviting learner groups in several languages to sending learning certificates, everything is designed to automate training administration to optimize efficiency. \"This is a game-changer for us!” says Lucile.",[],{"type":203,"text":2402,"spans":2405},[2406],{"start":2407,"end":2078,"type":209,"data":2408},18,{"link_type":211,"url":2409,"target":1978},"https://360learning.com/solution/live-training/",[2411],{},"rich_text$28692f4e-c102-45d5-89ce-1ca800d883f8",{"primary":2414,"items":2421,"id":2423,"slice_type":1871,"slice_label":43},{"text":2415},[2416],{"type":203,"text":2417,"spans":2418},"\"With the Live solution, we can massively deploy our Blended training courses all over the world, and automate away the training admin work. There are far fewer logistics to manage for our coordinators and trainers\"",[2419],{"start":61,"end":2420,"type":1674},215,[2422],{},"highlighted_text$ff71e541-f425-4027-a753-8f8917b886f2",{"primary":2425,"items":2433,"id":2435,"slice_type":1844,"slice_label":43},{"text":2426},[2427,2430],{"type":919,"text":2428,"spans":2429},"An evolution for training facilitators and coordinators \n",[],{"type":203,"text":2431,"spans":2432},"The automation of practices has brought a substantial change for training coordinators. Lucile confides: ",[],[2434],{},"rich_text$c10133c2-7901-48a7-a252-783b6e28bb26",{"primary":2437,"items":2444,"id":2446,"slice_type":1871,"slice_label":43},{"text":2438},[2439],{"type":203,"text":2440,"spans":2441},"\"Our coordinators no longer have to manually generate 6,000 invitations and certificates per year. Automation frees up time for more added-value activities, such as tracking learners' progress and interacting with trainers and customers. A real asset for them in their job!\"",[2442],{"start":61,"end":2443,"type":1674},274,[2445],{},"highlighted_text$c23788d4-9385-47a7-b8c6-30293f364756",{"primary":2448,"items":2483,"id":2485,"slice_type":1844,"slice_label":43},{"text":2449},[2450,2453,2455,2458,2460,2463,2466,2468,2474,2476],{"type":919,"text":2451,"spans":2452},"Creating a learning community",[],{"type":203,"text":1939,"spans":2454},[],{"type":203,"text":2456,"spans":2457},"Finally, the introduction of an online training solution has accelerated skills sharing across the entire L&D value chain.",[],{"type":203,"text":1939,"spans":2459},[],{"type":919,"text":2461,"spans":2462},"Expert-powered training reviews\n",[],{"type":203,"text":2464,"spans":2465},"L-Acoustics’ inherently innovative technologies means that product training needs to get internal experts’ seal of approval before launching all over the world. Business experts review and validate training courses before distribution via 360Learning’s built-in co-authoring workflows.",[],{"type":203,"text":1939,"spans":2467},[],{"type":203,"text":2469,"spans":2470},"When a training course is created, L-Acoustics' group of internal experts is invited to review it and share comments. With integrated feedback loops (contextual forum, internal comments only visible to the team of authors), they can ensure that the training will be as relevant as possible for end-users.",[2471],{"start":2335,"end":2472,"type":209,"data":2473},148,{"link_type":211,"url":2023,"target":1978},{"type":203,"text":1939,"spans":2475},[],{"type":2347,"url":2477,"alt":43,"copyright":43,"dimensions":2478,"id":2481,"edit":2482},"https://images.prismic.io/360learning/7bffc396-c467-4e56-acbe-9fe66e4b5f49_L-ISA+Loudspeaker+System+training_41.jpg?auto=compress,format",{"width":2479,"height":2480},5490,3660,"ZIiTgREAACQAIN9S",{"x":61,"y":61,"zoom":62,"background":92},[2484],{},"rich_text$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"primary":2487,"items":2520,"id":2522,"slice_type":1844,"slice_label":43},{"text":2488},[2489,2492,2494,2497,2499,2502,2504,2507,2511,2515,2517],{"type":919,"text":2490,"spans":2491},"The L-Acoustics Education’s private groups, a space to share best practices",[],{"type":203,"text":1939,"spans":2493},[],{"type":203,"text":2495,"spans":2496},"In the world of product training, professionals don't usually go back twice to a manufacturer's training course. However, audio technologies, and the tools and methodologies associated with them, are constantly evolving. Continuous training is necessary to stay up to date. To address this issue, L-Acoustics set out to extend the learning experience beyond the completion of a face-to-face session by leveraging online activities and creating communities.",[],{"type":203,"text":1939,"spans":2498},[],{"type":203,"text":2500,"spans":2501},"The Education team created a learning community hosted onto the 360Learning platform. Immediately after the session, learners can access a complementary group containing the latest version of the training content, as well as additional resources (application scenarios, features, white papers, scientific articles) or additional content for autonomous practice (software tutorials, multi-track audio files, editing videos). In an approach based on continuous upskilling, this ongoing training keeps them up to date and operational on technologies that are evolving very rapidly in this field.",[],{"type":203,"text":1939,"spans":2503},[],{"type":203,"text":2505,"spans":2506},"Platform users can also access exclusive on-demand material via two custom groups created in minutes:",[],{"type":203,"text":2508,"spans":2509},"• The \"knowledge essentials\" group, containing information relevant to audio professionals on topics such as hearing health, room acoustics or network technologies.",[2510],{"start":61,"end":1975,"type":1674},{"type":203,"text":2512,"spans":2513},"• The \"expert insight\" group provides advanced scientific knowledge on sound systems, based on L-Acoustics’ research or technologies, supplemented by external information. A notable differentiator that sets L-Acoustics apart in the sector!",[2514],{"start":61,"end":1680,"type":1674},{"type":203,"text":1939,"spans":2516},[],{"type":203,"text":2518,"spans":2519},"Lucile attests to the project’s success: ",[],[2521],{},"rich_text$a4285246-01be-4b1a-b154-e4d0256611ef",{"primary":2524,"items":2531,"id":2533,"slice_type":1871,"slice_label":43},{"text":2525},[2526],{"type":203,"text":2527,"spans":2528},"\"The platform is not just a space to organize training courses, but a place for communitybuilding, which has instilled a real sense of emulation among our network of learners\"",[2529],{"start":61,"end":2530,"type":1674},175,[2532],{},"highlighted_text$1bed5daf-502e-4c13-9ddb-25c26058459e",{"primary":2535,"items":2597,"id":2599,"slice_type":1844,"slice_label":43},{"text":2536},[2537,2539,2541,2544,2549,2555,2562,2567,2573,2584,2590,2592],{"type":51,"text":2063,"spans":2538},[],{"type":203,"text":1939,"spans":2540},[],{"type":203,"text":2542,"spans":2543},"Three years post-launch, L-Acoustics’ results are promising:\n\n",[],{"type":203,"text":2545,"spans":2546},"• The training platform boasts 9,500 users (+50% compared with 2022)",[2547],{"start":61,"end":2548,"type":1674},43,{"type":203,"text":2550,"spans":2551},"• Face-to-face training automations enables the company’s growth with 1,700 blended learning sessions organized on the platform, and countless hours of tedious training admin work saved along the way.",[2552,2553],{"start":61,"end":1696,"type":1674},{"start":2554,"end":681,"type":1674},70,{"type":203,"text":2556,"spans":2557},"• The team manages training programs in 5 languages: English, French, German, Spanish, and Japanese with the help of the Globalization solution",[2558,2559],{"start":61,"end":1696,"type":1674},{"start":2560,"end":2561,"type":1674},40,51,{"type":203,"text":2563,"spans":2564},"• 90% online training completion rate over the last 12 months",[2565],{"start":61,"end":2566,"type":1674},38,{"type":203,"text":2568,"spans":2569},"• A Net Promoter Score (NPS) at 80 over the last 12 months",[2570,2571],{"start":61,"end":1696,"type":1674},{"start":187,"end":2572,"type":1674},34,{"type":203,"text":2574,"spans":2575},"• The format and training methods are standardized for the 230 online modules and to 18 training curriculums. Lucile explains that she implemented a standard structure for each training course: \"Each course has a standard presentation, featuring the same blocks (presentation, quiz, review, test, certificate) arranged in the same order, with the same pictograms and nomenclature.\" ",[2576,2577,2580,2582],{"start":61,"end":1696,"type":1674},{"start":2578,"end":2579,"type":1674},63,69,{"start":2554,"end":2581,"type":1674},77,{"start":2583,"end":409,"type":1674},85,{"type":203,"text":2585,"spans":2586},"• The platform is a genuine collaborative learning space between the different cohorts of learners. With an average of 16 publications per learner, training and professional practices are enriched every month.",[2587,2588],{"start":61,"end":1696,"type":1674},{"start":2589,"end":653,"type":1674},118,{"type":203,"text":1939,"spans":2591},[],{"type":203,"text":2593,"spans":2594},"Finally, achieving these KPIs enables the Education team to ensure the quality of use of L-Acoustics sound systems and to align itself with the Group's ambitious objectives: Maintaining leadership in its market, innovating in training L-Acoustics users, and improving the accessibility of training content throughout the world.",[2595],{"start":61,"end":2596,"type":1674},173,[2598],{},"rich_text$be60b28f-b5a8-4f6a-92e9-bf3f4489a0c6",{"primary":2601,"items":2610,"id":2612,"slice_type":2153,"slice_label":43},{"theme":43,"background_video_wistia_id":43,"background_illustration":2602,"pill_text":43,"slice_title":2603,"cta_type":2607,"cta_label":2608,"cta_link":2609},{},[2604],{"type":51,"text":2605,"spans":2606},"Similar problems?",[],"contact","You could have the same results, 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This has allowed us to extend the learning process past a single training event, which based on research should lead to enhanced retention of the material.” - Tammy Olson, L&D, Supportworks",[2929,2931],{"start":61,"end":2930,"type":1674},245,{"start":2932,"end":2933,"type":1674},246,247,[2935],{},"highlighted_text$76530ea6-3228-4f9a-8496-575158fb3cea",{"primary":2938,"items":2951,"id":1986,"slice_type":1844,"slice_label":43},{"text":2939},[2940,2946,2948],{"type":203,"text":2941,"spans":2942},"The Supportworks L&D team was surprised by how much uptake there was for all the collaborative features on the platform: learners just started interacting with each other without nudging or specific encouragement. “Our learners really engaged with each other on the platform, commenting and sharing with one another. Some of them got really competitive with ratings, so they could be at the top of the leaderboard, something which happened naturally, on its own.” ",[2943],{"start":2944,"end":2945,"type":1674},213,214,{"type":203,"text":1939,"spans":2947},[],{"type":203,"text":2949,"spans":2950},"The team saw an overwhelmingly positive engagement on the platform. Program participants who didn’t know each opened up about their struggles with other participants they hadn't met.",[],[2952],{},{"primary":2954,"items":2961,"id":2963,"slice_type":1871,"slice_label":43},{"text":2955},[2956],{"type":203,"text":2957,"spans":2958},"“The neatest thing we saw was participants talking to each other on the platform, interacting with the platform. We didn’t know what to expect because this was the first time our dealer network was introduced to the platform. Out of the gate, and without encouragement, participants were off introducing themselves, talking about what they were hoping to get out of the program, how excited they were.” - Tammy Olson, L&D, Supportworks",[2959],{"start":61,"end":2960,"type":1674},405,[2962],{},"highlighted_text$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"primary":2965,"items":2970,"id":2972,"slice_type":1844,"slice_label":43},{"text":2966},[2967],{"type":203,"text":2968,"spans":2969},"The 360Learning platform makes it possible to design interactive learning experiences by incorporating engaging formats (videos, Genially) and knowledge checks through different question types. Beyond a slick and intuitive UX, learners are supported by the community and their coach directly from the platform. 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Online courses, virtual classes, coaching and practical sessions are effectively building on each other.",[],{"type":203,"text":3006,"spans":3007},"ManagementU today integrates with participants’ day-to-day job, and is relevant to the challenges they are currently facing.  The program allows for spaced repetition, deeper engagement with the learning content and the cohort through assignments they complete on the job between sessions. Combined with the collaborative aspect of the platform and learning from peers, this prepares participants better for the in-person sessions, and results in them getting more value out of the program.",[],{"type":203,"text":1939,"spans":3009},[],[3011],{},"rich_text$534979a9-277b-4cf9-addf-adadcce3c87c",{"primary":3014,"items":3019,"id":3021,"slice_type":1844,"slice_label":43},{"text":3015},[3016],{"type":203,"text":3017,"spans":3018},"Overall, any program is only as good as the impact it produces. What was the impact of this program? For the L&D team, it’s “faster alignment and decision-making due to participants speaking the same language, and better managers and stronger leaders, contributing to a healthier workplace.” The bottom line: Better leaders make for better workplaces and more business impact.",[],[3020],{},"rich_text$633dcd71-ceb1-4e5e-84ae-289cd42d6054",{"primary":3023,"items":3030,"id":3032,"slice_type":1871,"slice_label":43},{"text":3024},[3025],{"type":203,"text":3026,"spans":3027},"“The inaugural ManagementU was a rousing success, with owners and managers (and managers-to-be) growing their leadership skills and using their new-found expertise to demonstrate that more is truly possible.” - Tiffany Seevers, VP of Human Resources",[3028],{"start":61,"end":3029,"type":1674},209,[3031],{},"highlighted_text$3b6ba02c-fd3c-426b-a3af-3e717da93d77",{"primary":3034,"items":3062,"id":3064,"slice_type":1844,"slice_label":43},{"text":3035},[3036,3039,3041,3044,3046,3050,3054,3058],{"type":203,"text":3037,"spans":3038},"Incredibly, ManagementU has positively impacted learners’ lives beyond their careers. Learners commented that this program challenged them to grow as a human being and positively impacted their personal lives. They were excited to tell us how they’ve incorporated coaching methods into their personal relationships, whether it be with their spouse, family, or friends. ",[],{"type":203,"text":1939,"spans":3040},[],{"type":919,"text":3042,"spans":3043},"Testimonials from ManagementU grads speak for themselves:",[],{"type":203,"text":1939,"spans":3045},[],{"type":203,"text":3047,"spans":3048}," •  “I’m a better manager, coach, leader, and human being. The concepts we learned transcend more than just your day-to-day job.”",[3049],{"start":61,"end":1719,"type":1674},{"type":203,"text":3051,"spans":3052}," • “I was winging a lot of things and found myself stressed because of that. 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