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than a single checklist: the right next move depends on which wall is holding you back, so the six moves below start with diagnosing that before acting on it.",[],{"type":440,"text":441,"spans":442,"direction":66},"o-list-item","Map your jagged profile. As finding two shows, the gap between your strongest and weakest dimension is more diagnostic than either number alone — and that stays true even once you're operating at Level 4 or 5. Haven't taken the assessment yet? Start here.",[443,446],{"start":34,"end":444,"type":445},23,"strong",{"start":447,"end":448,"type":449,"data":450},244,254,"hyperlink",{"link_type":451,"url":452,"target":453},"Web","https:\u002F\u002F360learning.com\u002Fmaturity-model\u002F","_blank",{"type":440,"text":455,"spans":456,"direction":66},"Find your wall before you act. If your strategy exists mostly on paper and hasn't translated into active leadership backing, you're facing the strategy-and-alignment wall — invest in building the case and the relationships that get leadership genuinely behind it, not just aware of it. If your team is doing solid work but can't demonstrate its impact in business terms, you're facing the quantifying impact wall, and that's where the next move should go.",[457],{"start":34,"end":458,"type":445},29,{"type":440,"text":460,"spans":461,"direction":66},"Build a systematic way to identify learning needs. This is the single most commonly cited weakness in the whole sample: more respondents name Learning Needs Identification as their weakest dimension than any other. Start with an intake process that quantifies the business value behind each request, not just logs it.  Where the need itself is unclear, that often means investing in root-cause work rather than taking the request at face value.",[462],{"start":34,"end":463,"type":445},49,{"type":440,"text":465,"spans":466,"direction":66},"If quantifying impact is your wall, invest there next. Building directly on the move above, a quantified need gives you the baseline your story of progress and impact gets told from. It's also the single biggest multiplier in the entire dataset — a 1.41-level lift across every other dimension once a team crosses from Level 1–2 to Level 4–5 on Learning Metrics. Nothing else we measured comes close to that return.",[467],{"start":34,"end":468,"type":445},55,{"type":440,"text":470,"spans":471,"direction":66},"Invest in a collaborative learning approach. It's the factor that most reliably separates top-quartile organizations from bottom-quartile ones in our data, and — per finding six — that holds regardless of the size of the organization you're in.",[472],{"start":34,"end":473,"type":445},43,{"type":440,"text":475,"spans":476,"direction":66},"Standardize and automate the busywork behind Training Processes, even after strategy and metrics are fixed. Training Processes is the weakest dimension even among the most mature teams in our sample, cited as the top bottleneck by over half of Level 4–5 respondents — and the fix isn't more strategic thinking, it's less time lost to scheduling, production, and coordination that a smart tool or a standard process could handle instead.",[477],{"start":34,"end":478,"type":445},108,{"type":480,"text":481,"spans":482,"direction":66},"heading3","Next chapter: About The L&D Maturity Model",[483],{"start":484,"end":485,"type":449,"data":486},14,42,{"id":389,"type":8,"tags":487,"lang":14,"slug":391,"first_publication_date":11,"last_publication_date":11,"uid":391,"data":488,"link_type":108,"isBroken":110},[],{"short_title":393,"article_type":25,"category":489,"title":492,"author":495,"description":510,"tags":513},{"id":112,"type":113,"tags":490,"lang":14,"slug":115,"first_publication_date":116,"last_publication_date":116,"uid":117,"data":491,"link_type":108,"key":396,"isBroken":110},[],{"name":119},[493],{"type":63,"text":393,"spans":494,"direction":66},[],{"id":74,"type":75,"tags":496,"lang":14,"slug":77,"first_publication_date":78,"last_publication_date":79,"uid":77,"data":497,"link_type":108,"key":402,"isBroken":110},[],{"name":81,"job":82,"portrait":498},{"dimensions":499,"alt":81,"copyright":7,"url":86,"id":87,"edit":500,"tile":501,"header":504,"xl":507},{"width":85,"height":85},{"x":34,"y":34,"zoom":35,"background":89},{"dimensions":502,"alt":81,"copyright":7,"url":93,"id":87,"edit":503},{"width":92,"height":92},{"x":34,"y":34,"zoom":95,"background":89},{"dimensions":505,"alt":81,"copyright":7,"url":99,"id":87,"edit":506},{"width":98,"height":98},{"x":34,"y":34,"zoom":101,"background":89},{"dimensions":508,"alt":81,"copyright":7,"url":105,"id":87,"edit":509},{"width":104,"height":104},{"x":34,"y":34,"zoom":107,"background":89},[511],{"type":70,"text":405,"spans":512,"direction":66},[],[514,518],{"tag":515},{"id":124,"type":125,"tags":516,"lang":14,"slug":127,"first_publication_date":128,"last_publication_date":129,"uid":127,"data":517,"link_type":108,"key":411,"isBroken":110},[],{"label":131},{"tag":519},{"id":135,"type":125,"tags":520,"lang":14,"slug":137,"first_publication_date":138,"last_publication_date":138,"uid":137,"data":521,"link_type":108,"key":415,"isBroken":110},[],{"label":140},"RichText$15b1ad89-b44b-44d1-96a3-b682759c324e","RichText",{"variation":431,"version":432,"items":525,"primary":5199,"id":5206,"slice_type":1278,"slice_label":7},[526,2412,3786],{"resource":527},{"id":528,"type":529,"tags":530,"lang":14,"slug":531,"first_publication_date":532,"last_publication_date":533,"uid":534,"data":535,"link_type":108,"key":2411,"isBroken":110},"aYSghhIAACcAxkCW","case_study",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","2026-06-17T14:37:22+0000","heineken-collaborative-learning",{"body":536,"tags":2348,"company_logo":2377,"illustration":2381,"key_figures":2388,"title":2407,"reading_time":1345},[537,566,598,647,664,673,711,733,741,749,770,784,792,809,833,841,870,898,970],{"variation":431,"version":432,"items":538,"primary":558,"id":564,"slice_type":565,"slice_label":7},[539,549],{"profile_picture":540,"name":547,"role":548},{"dimensions":541,"alt":543,"copyright":7,"url":544,"id":545,"edit":546},{"width":542,"height":542},128,"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":34,"y":34,"zoom":35,"background":36},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":550,"name":556,"role":557},{"dimensions":551,"alt":552,"copyright":7,"url":553,"id":554,"edit":555},{"width":542,"height":542},"Jodi Josias from Heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":34,"y":34,"zoom":35,"background":36},"Jodi Josias","Global Learning Experience Specialist",{"team_title":559},[560],{"type":561,"text":562,"spans":563,"direction":66},"heading2","The team",[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf","Team",{"variation":431,"version":432,"items":567,"primary":568,"id":597,"slice_type":523,"slice_label":7},[],{"text":569},[570,575,578,583,587,592],{"type":561,"text":571,"spans":572,"direction":66},"The challenge: Breaking silos within a global giant",[573],{"start":34,"end":574,"type":445},51,{"type":70,"text":576,"spans":577,"direction":66},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":70,"text":579,"spans":580,"direction":66},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[581],{"start":34,"end":582,"type":445},46,{"type":70,"text":584,"spans":585,"direction":66},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[586],{"start":34,"end":468,"type":445},{"type":70,"text":588,"spans":589,"direction":66},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[590],{"start":34,"end":591,"type":445},26,{"type":70,"text":593,"spans":594,"direction":66},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[595],{"start":34,"end":596,"type":445},31,"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":431,"version":432,"items":599,"primary":600,"id":646,"slice_type":523,"slice_label":7},[],{"text":601},[602,607,610,618,622,627,631,641,643],{"type":561,"text":603,"spans":604,"direction":66},"The solution: Building a collaborative learning ecosystem",[605],{"start":34,"end":606,"type":445},57,{"type":70,"text":608,"spans":609,"direction":66},"",[],{"type":70,"text":611,"spans":612,"direction":66},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[613],{"start":614,"end":615,"type":449,"data":616},61,83,{"link_type":451,"url":617,"target":453},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Fhow-heineken-is-transforming-ld-for-85000-employee\u002F",{"type":70,"text":619,"spans":620,"direction":66},"1. Scalability: Global deployment combined with local flexibility.",[621],{"start":34,"end":484,"type":445},{"type":70,"text":623,"spans":624,"direction":66},"2. AI capabilities: Rapid translation and content creation.",[625],{"start":34,"end":626,"type":445},18,{"type":70,"text":628,"spans":629,"direction":66},"3. Ease of use: A simple interface for both admins and learners.\n",[630],{"start":34,"end":484,"type":445},{"type":70,"text":632,"spans":633,"direction":66},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[634,637,638],{"start":34,"end":635,"type":636},91,"em",{"start":34,"end":635,"type":445},{"start":639,"end":635,"type":449,"data":640},9,{"link_type":451,"url":617,"target":453},{"type":70,"text":608,"spans":642,"direction":66},[],{"type":70,"text":644,"spans":645,"direction":66},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":431,"version":432,"items":648,"primary":649,"id":663,"slice_type":523,"slice_label":7},[],{"text":650},[651,654,657,660],{"type":480,"text":652,"spans":653,"direction":66},"Decentralizing L&D: Empowering local teams",[],{"type":70,"text":655,"spans":656,"direction":66},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":70,"text":658,"spans":659,"direction":66},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":70,"text":661,"spans":662,"direction":66},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":665,"version":432,"items":666,"primary":667,"id":672,"slice_type":523,"slice_label":7},"highlightedText",[],{"text":668},[669],{"type":70,"text":670,"spans":671,"direction":66},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":431,"version":432,"items":674,"primary":675,"id":710,"slice_type":523,"slice_label":7},[],{"text":676},[677,680,683,685,688,694,699,704,707],{"type":480,"text":678,"spans":679,"direction":66},"A global community of practice for Admins: The Learning Academy\n",[],{"type":70,"text":681,"spans":682,"direction":66},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":70,"text":608,"spans":684,"direction":66},[],{"type":70,"text":686,"spans":687,"direction":66},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":70,"text":689,"spans":690,"direction":66},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[691],{"start":692,"end":693,"type":445},2,24,{"type":70,"text":695,"spans":696,"direction":66},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[697],{"start":692,"end":698,"type":445},22,{"type":70,"text":700,"spans":701,"direction":66},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[702],{"start":692,"end":703,"type":445},20,{"type":70,"text":705,"spans":706,"direction":66},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":70,"text":708,"spans":709,"direction":66},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":431,"version":432,"items":712,"primary":713,"id":732,"slice_type":523,"slice_label":7},[],{"text":714},[715,718,720,726,729],{"type":480,"text":716,"spans":717,"direction":66},"The Collaboration Hub: Establishing co-authoring",[],{"type":70,"text":608,"spans":719,"direction":66},[],{"type":70,"text":721,"spans":722,"direction":66},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[723],{"start":724,"end":725,"type":445},174,191,{"type":70,"text":727,"spans":728,"direction":66},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":70,"text":730,"spans":731,"direction":66},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":665,"version":432,"items":734,"primary":735,"id":740,"slice_type":523,"slice_label":7},[],{"text":736},[737],{"type":70,"text":738,"spans":739,"direction":66},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":431,"version":432,"items":742,"primary":743,"id":748,"slice_type":523,"slice_label":7},[],{"text":744},[745],{"type":70,"text":746,"spans":747,"direction":66},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":431,"version":432,"items":750,"primary":751,"id":769,"slice_type":523,"slice_label":7},[],{"text":752},[753,756,758,764,766],{"type":480,"text":754,"spans":755,"direction":66},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":70,"text":608,"spans":757,"direction":66},[],{"type":70,"text":759,"spans":760,"direction":66},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[761],{"start":762,"end":763,"type":445},90,112,{"type":70,"text":608,"spans":765,"direction":66},[],{"type":70,"text":767,"spans":768,"direction":66},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":431,"version":432,"items":771,"primary":772,"id":783,"slice_type":523,"slice_label":7},[],{"text":773},[774,777,780],{"type":480,"text":775,"spans":776,"direction":66},"AI: Making speed-to-market a reality ",[],{"type":70,"text":778,"spans":779,"direction":66},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":70,"text":781,"spans":782,"direction":66},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":665,"version":432,"items":785,"primary":786,"id":791,"slice_type":523,"slice_label":7},[],{"text":787},[788],{"type":70,"text":789,"spans":790,"direction":66},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":431,"version":432,"items":793,"primary":794,"id":808,"slice_type":523,"slice_label":7},[],{"text":795},[796,799,802,805],{"type":480,"text":797,"spans":798,"direction":66},"The ambassador network: Driving global adoption",[],{"type":70,"text":800,"spans":801,"direction":66},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":70,"text":803,"spans":804,"direction":66},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":70,"text":806,"spans":807,"direction":66},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":431,"version":432,"items":810,"primary":811,"id":832,"slice_type":523,"slice_label":7},[],{"text":812},[813,818,821,824,829],{"type":561,"text":814,"spans":815,"direction":66},"The results: A bottom-up revolution",[816],{"start":34,"end":817,"type":445},35,{"type":70,"text":819,"spans":820,"direction":66},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":480,"text":822,"spans":823,"direction":66},"Strong engagement and reach",[],{"type":70,"text":825,"spans":826,"direction":66},"The shift to a collaborative model has triggered a surge in engagement across the organization. HEINEKEN saw an 86% increase in learning consumption (unique individuals who started courses) over 6 months compared to 12 months on their previous platform.  ",[827],{"start":763,"end":828,"type":445},252,{"type":70,"text":830,"spans":831,"direction":66},"Raquel observes that this high adoption reflects a genuine cultural appetite for learning: \"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale\"",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":665,"version":432,"items":834,"primary":835,"id":840,"slice_type":523,"slice_label":7},[],{"text":836},[837],{"type":70,"text":838,"spans":839,"direction":66},"\"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale.\" - Raquel Ferreira, HEINEKEN",[],"RichText$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"variation":431,"version":432,"items":842,"primary":843,"id":869,"slice_type":523,"slice_label":7},[],{"text":844},[845,848,851,854,857,860,863,866],{"type":480,"text":846,"spans":847,"direction":66},"Rapid (and impactful) content creation",[],{"type":70,"text":849,"spans":850,"direction":66},"The \"create once, deploy many\" philosophy is delivering tangible results:",[],{"type":70,"text":852,"spans":853,"direction":66},"• Over 1,200 new courses created since go-live",[],{"type":70,"text":855,"spans":856,"direction":66},"• 50 courses shared in the Collaboration Hub within just two weeks.",[],{"type":70,"text":858,"spans":859,"direction":66},"• 155 Learning Needs raised in less than four months.",[],{"type":480,"text":861,"spans":862,"direction":66},"Local success in Egypt",[],{"type":70,"text":864,"spans":865,"direction":66},"The impact of collaborative learning is best seen at a local level, such as a learning program in Egypt. By combining global content and leveraging the platform’s ability to author custom content and schedule integrated classroom sessions, they created their own blended data Literacy path. ",[],{"type":70,"text":867,"spans":868,"direction":66},"As Jodi explains, “this enabled participants to apply global concepts to various business use cases in their day-to-day environments, ensuring the learning was practical, repeatable, and directly linked to their roles.\"",[],"RichText$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"variation":431,"version":432,"items":871,"primary":872,"id":897,"slice_type":523,"slice_label":7},[],{"text":873},[874,877,880,884,889,894],{"type":480,"text":875,"spans":876,"direction":66},"Beyond the platform: Strategic impact",[],{"type":70,"text":878,"spans":879,"direction":66},"The partnership with 360Learning and deployment of collaborative learning has transformed HEINEKEN’s \"Learn, Share, Reapply\" ethos into a measurable competitive advantage. By moving beyond a top-down model, the company has addressed its core operational challenges through a decentralized, high-velocity ecosystem.",[],{"type":70,"text":881,"spans":882,"direction":66},"• Eliminating silos and skills gaps: The \"create once, deploy many\" philosophy has turned isolated expertise into a global asset. With 155 Learning Needs identified and over 1,200 courses created, HEINEKEN ensures that local teams rapidly close skill gaps by sharing and adapting proven, peer-vetted content rather than duplicating effort.",[883],{"start":692,"end":817,"type":445},{"type":70,"text":885,"spans":886,"direction":66},"• Operational cost effectiveness: HEINEKEN has replaced expensive, redundant local programs with a co-authoring model. By allowing operating companies to fulfill global Learning Needs through localization, the organization ensures that budgets are spent on high-impact contextualization rather than starting from scratch.",[887],{"start":692,"end":888,"type":445},32,{"type":70,"text":890,"spans":891,"direction":66},"• Time efficiency and speed-to-market: AI-driven workflows have made \"speed-to-market a reality.\" Native AI tools and automated translation have slashed deployment times from months to days, allowing the organization to respond to business needs in real-time.",[892],{"start":692,"end":893,"type":445},37,{"type":70,"text":895,"spans":896,"direction":66},"360Learning has been more than just a piece of new tech for HEINEKEN. 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Free as can be.",{"title":937},[938],{"type":63,"text":939,"spans":940,"direction":66},"Discover the learning platform powered by collaborative learning.",[],"FormKeyBenefits$a37b0780-586d-495b-aef6-b648b50ec717","FormKeyBenefits",{"variation":431,"version":432,"items":944,"primary":945,"id":958,"slice_type":959,"slice_label":7},[],{"top_form_title":946,"background_image":950},[947],{"type":63,"text":948,"spans":949,"direction":66},"Get your demo",[],{"dimensions":951,"alt":954,"copyright":7,"url":955,"id":956,"edit":957},{"width":952,"height":953},2560,1440,"Illustration representing the 360Learning LMS hub","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FafC2e8BOoF08xX4t_Platform_illustration.png?auto=format,compress","afC2e8BOoF08xX4t",{"x":34,"y":34,"zoom":35,"background":36},"ModalWithBackground$a0b2a70f-4008-4727-9f8a-bfc8a9525461","ModalWithBackground",{"id":961,"type":962,"tags":963,"lang":14,"slug":908,"first_publication_date":964,"last_publication_date":965,"link_type":108,"key":966,"isBroken":110},"X23tgxEAACEAuMdH","form_config",[],"2020-09-25T13:20:04+0000","2026-07-16T14:36:56+0000","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","9ba119c8-8f29-4448-ab75-3a803d49a60f","ConversionForm$3ba62a0d-5030-4ebb-8e5e-c4422baf875c","ConversionForm",{"variation":431,"version":432,"items":971,"primary":2343,"id":2347,"slice_type":1278,"slice_label":7},[972,1347,1783],{"resource":973},{"id":974,"type":529,"tags":975,"lang":14,"slug":976,"first_publication_date":977,"last_publication_date":978,"uid":979,"data":980,"link_type":108,"key":1346,"isBroken":110},"aMgqYBAAACMAVGbW",[],"how-heineken-is-transforming-ld-for-85000-employees-with-collaborative-learning","2025-09-16T13:09:18+0000","2026-07-13T11:55:32+0000","how-heineken-is-transforming-ld-for-85000-employee",{"body":981,"tags":1279,"company_logo":1309,"illustration":1315,"key_figures":1322,"title":1341,"reading_time":1345},[982,999,1010,1045,1074,1088,1110,1118,1129,1173,1181,1201,1209,1225,1233,1244,1251],{"variation":431,"version":432,"items":983,"primary":994,"id":998,"slice_type":565,"slice_label":7},[984],{"profile_picture":985,"name":992,"role":993},{"dimensions":986,"alt":987,"copyright":7,"url":988,"id":989,"edit":990},{"width":542,"height":542},"geraldine-murphy-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaMlafGGNHVfTPRoP_GMportrait.jpg?auto=format%2Ccompress&rect=240%2C0%2C960%2C960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":991,"y":34,"zoom":35,"background":36},240,"Geraldine Murphy","Global Learning Experience Manager",{"team_title":995},[996],{"type":561,"text":562,"spans":997,"direction":66},[],"Team$5188089d-ff9f-49da-bec1-a2143b787f3a",{"variation":431,"version":432,"items":1000,"primary":1001,"id":1009,"slice_type":523,"slice_label":7},[],{"text":1002},[1003,1006],{"type":561,"text":1004,"spans":1005,"direction":66},"A small team with a global mission",[],{"type":70,"text":1007,"spans":1008,"direction":66},"The learning and development initiatives at HEINEKEN are spearheaded by a three-person Global L&D Center of Excellence. Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":431,"version":432,"items":1011,"primary":1012,"id":1044,"slice_type":523,"slice_label":7},[],{"text":1013},[1014,1017,1020,1023,1027,1031,1036,1041],{"type":561,"text":1015,"spans":1016,"direction":66},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":70,"text":1018,"spans":1019,"direction":66},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":70,"text":1021,"spans":1022,"direction":66},"HEINEKEN faced four main challenges.",[],{"type":70,"text":1024,"spans":1025,"direction":66},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[1026],{"start":34,"end":698,"type":445},{"type":70,"text":1028,"spans":1029,"direction":66},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[1030],{"start":34,"end":626,"type":445},{"type":70,"text":1032,"spans":1033,"direction":66},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[1034],{"start":34,"end":1035,"type":445},17,{"type":70,"text":1037,"spans":1038,"direction":66},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[1039],{"start":34,"end":1040,"type":445},21,{"type":70,"text":1042,"spans":1043,"direction":66},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":431,"version":432,"items":1046,"primary":1047,"id":1073,"slice_type":523,"slice_label":7},[],{"text":1048},[1049,1052,1055,1060,1065,1070],{"type":561,"text":1050,"spans":1051,"direction":66},"The solution: Collaborative, AI-powered learning at scale",[],{"type":70,"text":1053,"spans":1054,"direction":66},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":70,"text":1056,"spans":1057,"direction":66},"1. Scalability for global deployment with local flexibility.",[1058],{"start":34,"end":1059,"type":445},60,{"type":70,"text":1061,"spans":1062,"direction":66},"2. AI-powered tools for translation, content creation, and speed of delivery.",[1063],{"start":34,"end":1064,"type":445},77,{"type":70,"text":1066,"spans":1067,"direction":66},"3. Ease of use for both admins and learners, reducing overload and duplication.",[1068],{"start":34,"end":1069,"type":445},79,{"type":70,"text":1071,"spans":1072,"direction":66},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":431,"version":432,"items":1075,"primary":1076,"id":1087,"slice_type":523,"slice_label":7},[],{"text":1077},[1078,1081,1084],{"type":480,"text":1079,"spans":1080,"direction":66},"Collaborative learning to engage every level of the business",[],{"type":70,"text":1082,"spans":1083,"direction":66},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":70,"text":1085,"spans":1086,"direction":66},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":431,"version":432,"items":1089,"primary":1090,"id":1109,"slice_type":523,"slice_label":7},[],{"text":1091},[1092,1095,1098,1102,1106],{"type":480,"text":1093,"spans":1094,"direction":66},"AI for impact: Faster, smarter, global delivery",[],{"type":70,"text":1096,"spans":1097,"direction":66},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":70,"text":1099,"spans":1100,"direction":66},"AI course creation helps respond even more quickly to emerging business needs.\n",[1101],{"start":34,"end":626,"type":445},{"type":70,"text":1103,"spans":1104,"direction":66},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[1105],{"start":34,"end":698,"type":445},{"type":70,"text":1107,"spans":1108,"direction":66},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":665,"version":432,"items":1111,"primary":1112,"id":1117,"slice_type":523,"slice_label":7},[],{"text":1113},[1114],{"type":70,"text":1115,"spans":1116,"direction":66},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":431,"version":432,"items":1119,"primary":1120,"id":1128,"slice_type":523,"slice_label":7},[],{"text":1121},[1122,1125],{"type":480,"text":1123,"spans":1124,"direction":66},"An easy to use, skills-focused learning platform",[],{"type":70,"text":1126,"spans":1127,"direction":66},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":431,"version":432,"items":1130,"primary":1131,"id":1172,"slice_type":523,"slice_label":7},[],{"text":1132},[1133,1136,1139,1142,1145,1150,1153,1156,1159,1161,1164,1167,1170],{"type":561,"text":1134,"spans":1135,"direction":66},"The implementation: Seven months from start to finish",[],{"type":70,"text":1137,"spans":1138,"direction":66},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":70,"text":1140,"spans":1141,"direction":66},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":70,"text":1143,"spans":1144,"direction":66},"The scope of work was staggering. The team of three had to:",[],{"type":70,"text":1146,"spans":1147,"direction":66},"•  Rebuild more than 1,000  learning Paths",[1148],{"start":35,"end":1149,"type":445},3,{"type":70,"text":1151,"spans":1152,"direction":66},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":70,"text":1154,"spans":1155,"direction":66},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":70,"text":1157,"spans":1158,"direction":66},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":70,"text":608,"spans":1160,"direction":66},[],{"type":70,"text":1162,"spans":1163,"direction":66},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":70,"text":1165,"spans":1166,"direction":66},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":70,"text":1168,"spans":1169,"direction":66},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":70,"text":608,"spans":1171,"direction":66},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":665,"version":432,"items":1174,"primary":1175,"id":1180,"slice_type":523,"slice_label":7},[],{"text":1176},[1177],{"type":70,"text":1178,"spans":1179,"direction":66},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":431,"version":432,"items":1182,"primary":1183,"id":1200,"slice_type":523,"slice_label":7},[],{"text":1184},[1185,1188,1191,1194,1197],{"type":561,"text":1186,"spans":1187,"direction":66},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":70,"text":1189,"spans":1190,"direction":66},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":70,"text":1192,"spans":1193,"direction":66},"Within the first six weeks:\n",[],{"type":70,"text":1195,"spans":1196,"direction":66},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. 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By automatically surfacing courses in the learner’s preferred language, 90% of Arkema employees access training in their native language, without admin hassle. 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We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[2120],{"start":34,"end":2121,"type":445},82,"RichText$85b8e560-be9b-4603-94f0-42ad17fd454e",{"variation":431,"version":432,"items":2124,"primary":2126,"id":2159,"slice_type":523,"slice_label":7},[2125],{},{"text":2127},[2128,2131,2133,2136,2138,2154,2156],{"type":480,"text":2129,"spans":2130},"Capturing and sharing internal expertise in collaborative academies",[],{"type":70,"text":608,"spans":2132},[],{"type":70,"text":2134,"spans":2135},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":70,"text":608,"spans":2137},[],{"type":70,"text":2139,"spans":2140},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. 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The team's mandate, however, is anything but small: delivering learning that is relevant, accessible, and aligned with business performance for more than 125,000 employees worldwide.",[],{"type":70,"text":2459,"spans":2460,"direction":66},"For years, the organization relied on a legacy LMS that had served it reasonably well — building a base of around 110,000 active learners. But as the organization grew in complexity, its limitations became more apparent. Scaling content across sites and languages was administratively intensive. The deep technical expertise embedded across ArcelorMittal's plants, research centers, and field teams had no reliable way to surface and spread. And the model itself — a central team curating and pushing content outward — couldn't stretch far enough.",[],{"type":70,"text":2462,"spans":2463,"direction":66},"Stacey VanderHeiden Güney, ArcelorMittal’s Global Head of Learning and General Manager, frames the shift they were looking for in clear terms: \"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\"",[2464,2467,2469,2472],{"start":34,"end":2005,"type":449,"data":2465},{"link_type":451,"url":2466,"target":453},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"start":2468,"end":724,"type":636},172,{"start":2470,"end":2471,"type":636},211,215,{"start":2473,"end":2474,"type":636},259,267,{"type":70,"text":2476,"spans":2477,"direction":66},"The goal wasn't a better content library. It was a fundamentally different model — one where the organization's own experts could drive learning at the pace of the business.",[],"RichText$f99c4c65-38c4-401f-beee-6033bf8f5669",{"variation":665,"version":432,"items":2480,"primary":2481,"id":2491,"slice_type":523,"slice_label":7},[],{"text":2482},[2483],{"type":70,"text":2484,"spans":2485,"direction":66},"\"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\" - Stacey VanderHeiden Güney, ArcelorMittal",[2486,2487,2488],{"start":458,"end":596,"type":636},{"start":2210,"end":1366,"type":636},{"start":2489,"end":2490,"type":636},116,124,"RichText$a77bbf03-2173-4960-980a-de4d4add946e",{"variation":431,"version":432,"items":2493,"primary":2494,"id":2512,"slice_type":523,"slice_label":7},[],{"text":2495},[2496,2499,2503,2506],{"type":561,"text":2497,"spans":2498,"direction":66},"The solution: Collaborative learning at enterprise scale",[],{"type":70,"text":2500,"spans":2501,"direction":66},"ArcelorMittal launched on 360Learning via a full migration, branded internally as AMU 360. From the outset, the team made a deliberate choice: democratize not just the learner experience, but the author experience too.",[2502],{"start":2121,"end":2142,"type":445},{"type":70,"text":2504,"spans":2505,"direction":66},"Rather than positioning L&D as the source of all knowledge, ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive. \"We will teach you how to fish,\" Stacey explains, \"but we don't have very many fish to give. You have your own ponds and you're probably going to have many more fish.\" ",[],{"type":70,"text":2507,"spans":2508,"direction":66},"360Learning's group architecture gave the team the tools to do exactly that: purpose-built learning spaces — or \"little miniature campuses,\" as Stacey calls them — for individual business units, functions, and communities of practice, each with its own administrators and content. The Steel Academy, Finance Academy, Sustainability Academy, and Project Management Academy all took shape as active communities, managed locally but visible globally. Approximately 250 administrators distributed across the world now manage these spaces alongside a growing network of subject-matter expert authors.",[2509],{"start":34,"end":888,"type":449,"data":2510},{"id":1566,"type":1567,"tags":2511,"lang":14,"slug":1569,"first_publication_date":1570,"last_publication_date":1571,"uid":1572,"link_type":108,"isBroken":110},[],"RichText$5005bba0-a883-4886-bda4-02e39ab7d138",{"variation":665,"version":432,"items":2514,"primary":2515,"id":2520,"slice_type":523,"slice_label":7},[],{"text":2516},[2517],{"type":70,"text":2518,"spans":2519,"direction":66},"ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive.",[],"RichText$23522d74-7713-461e-bf0e-aefd192b9454",{"variation":431,"version":432,"items":2522,"primary":2523,"id":2543,"slice_type":523,"slice_label":7},[],{"text":2524},[2525,2528,2531,2534,2537,2540],{"type":561,"text":2526,"spans":2527,"direction":66},"Benjamin’s story: From one plant to the world",[],{"type":70,"text":2529,"spans":2530,"direction":66},"The clearest illustration of this model in practice came from an unexpected place: a plant maintenance operations manager named Benjamin Pyliser in Gent, Belgium.",[],{"type":70,"text":2532,"spans":2533,"direction":66},"When 360Learning's learning needs feature launched, requests flooded in — upvoted hundreds of times — for SAP training, specifically on the asset maintenance and reliability planning module critical to ArcelorMittal's plant operations. It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":70,"text":2535,"spans":2536,"direction":66},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":70,"text":2538,"spans":2539,"direction":66},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":70,"text":2541,"spans":2542,"direction":66},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],"RichText$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"variation":665,"version":432,"items":2545,"primary":2546,"id":2551,"slice_type":523,"slice_label":7},[],{"text":2547},[2548],{"type":70,"text":2549,"spans":2550,"direction":66},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],"RichText$67ea06fe-fadb-4a47-b323-b90da0498e15",{"variation":431,"version":432,"items":2553,"primary":2554,"id":2573,"slice_type":523,"slice_label":7},[],{"text":2555},[2556,2559,2562],{"type":70,"text":2557,"spans":2558,"direction":66},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":70,"text":2560,"spans":2561,"direction":66},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":70,"text":2563,"spans":2564,"direction":66},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. ArcelorMittal also leverages 360Learning's SAP SuccessFactors integration, ensuring learning completions are automatically reflected in their HR system of record.",[2565,2568],{"start":92,"end":2210,"type":449,"data":2566},{"id":1603,"type":1567,"tags":2567,"lang":14,"slug":1605,"first_publication_date":1606,"last_publication_date":1607,"uid":1306,"link_type":108,"isBroken":110},[],{"start":2569,"end":2570,"type":449,"data":2571},529,573,{"id":1516,"type":1517,"tags":2572,"lang":14,"slug":1519,"first_publication_date":1520,"last_publication_date":1521,"uid":1522,"link_type":108,"isBroken":110},[],"RichText$a8ec35e2-0b0c-4840-91b7-bce1707b6755",{"variation":665,"version":432,"items":2575,"primary":2576,"id":2581,"slice_type":523,"slice_label":7},[],{"text":2577},[2578],{"type":70,"text":2579,"spans":2580,"direction":66},"The 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI.",[],"RichText$93c4b2e4-c6e7-47d2-99b3-523fd35faada",{"variation":431,"version":432,"items":2583,"primary":2584,"id":2604,"slice_type":523,"slice_label":7},[],{"text":2585},[2586,2589,2592,2595,2598],{"type":561,"text":2587,"spans":2588,"direction":66},"The results: A culture that pulls, rather than pushes",[],{"type":70,"text":2590,"spans":2591,"direction":66},"In its first year, AMU 360 reached more than 150,000 active learners — exceeding the peak of the previous platform after a decade of operation. Active learners grew 75% in the first six months. More than 550 learning paths have been created by internal experts. The platform now receives approximately 60 learner reactions and comments per day.",[],{"type":70,"text":2593,"spans":2594,"direction":66},"Beyond engagement, the program has delivered verified financial and operational impact. In addition to the ~€266K+ in identified financial ROI, ArcelorMittal highlights significant non-financial gains: self-paced learning at the point of need has reduced time away from operations, accelerated onboarding and refresh training cycles, and decreased reliance on classroom scheduling — translating into higher productivity and less operational disruption. The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":70,"text":2596,"spans":2597,"direction":66},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":70,"text":2599,"spans":2600,"direction":66},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. The L&D team, meanwhile, has been freed from administrative firefighting to focus on what Stacey calls being a pioneer: getting ahead of the skills the business will need, before it knows it needs them.",[2601],{"start":2602,"end":2603,"type":636},378,385,"RichText$fa5d653f-f874-4019-bfa6-d0bfe6989510",{"variation":665,"version":432,"items":2606,"primary":2607,"id":2612,"slice_type":523,"slice_label":7},[],{"text":2608},[2609],{"type":70,"text":2610,"spans":2611,"direction":66},"\"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" - Stacey VanderHeiden Güney, ArcelorMittal",[],"RichText$8e74b38c-512d-41d7-a74c-4b294cd8d734",{"variation":431,"version":432,"items":2614,"primary":2615,"id":2638,"slice_type":523,"slice_label":7},[],{"text":2616},[2617,2620,2632,2635],{"type":561,"text":2618,"spans":2619,"direction":66},"Looking ahead",[],{"type":70,"text":2621,"spans":2622,"direction":66},"With the foundation in place, ArcelorMittal University is now moving into skills-based learning — shifting from tracking completion to identifying and closing gaps at the individual and team level. AI sits at the center of that roadmap, both as an authoring accelerant and as a vehicle for the kind of personalized, in-the-flow-of-work learning that Stacey sees as the future of the discipline.",[2623],{"start":2624,"end":2625,"type":449,"data":2626},74,95,{"id":2627,"type":1567,"tags":2628,"lang":14,"slug":2629,"first_publication_date":2630,"last_publication_date":2631,"uid":2295,"link_type":108,"isBroken":110},"aGJEEBMAACMAsfXL",[],"unlock-skills-based-learning.-unleash-performance.","2025-07-02T10:13:36+0000","2026-09-28T09:33:14+0000",{"type":70,"text":2633,"spans":2634,"direction":66},"Her vision for what comes next is clear: \"taking down all boundaries of language, time, presence, and tapping into that collective expertise — bringing that Benjamin expert, that guidance, him being your guide on the side.\" ",[],{"type":70,"text":2636,"spans":2637,"direction":66},"In a business built on the strength of steel, the next competitive advantage is the strength of shared 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Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":70,"text":3125,"spans":3126,"direction":66},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":480,"text":3128,"spans":3129,"direction":66},"2. 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Instead, 360Learning's modular architecture enabled something more innovative.",[],{"type":70,"text":3160,"spans":3161,"direction":66},"\"We built a 'choose your own adventure' style final assessment,\" Theresa explains. \"Because of the modular nature of 360Learning, instead of having our coaches create one word document with a whole case study, we were able to chunk it. We built out one relevant quiz question within each case study.\"",[],{"type":70,"text":3163,"spans":3164,"direction":66},"For other programs, 360Learning's AI-powered authoring tools help capture knowledge from Equinox's world-class experts in a fraction of the time—ensuring the most up-to-date, elite-level techniques are documented and scaled across the organization.",[],{"type":480,"text":3166,"spans":3167,"direction":66},"4. From vanity metrics to strategic insights",[3168],{"start":34,"end":3114,"type":445},{"type":70,"text":3170,"spans":3171,"direction":66},"Equinox replaced surface-level data with reporting that drives real decisions.",[],{"type":70,"text":3173,"spans":3174,"direction":66},"\"There are several ways to report in 360Learning,\" Eddie explains. \"The custom reporting feature—being able to share reports with people either on a schedule or just giving them access to the report—has been very helpful. There's a lot of granular customizability in the reports.\"",[],{"type":70,"text":3176,"spans":3177,"direction":66},"The custom dashboards feature gives stakeholders live views of completion and engagement metrics. And the manager dashboard provides what Eddie calls \"a hands-off way for managers to get insights into their reports' completion of different trainings\"—no L&D bottleneck required.",[],{"type":70,"text":3179,"spans":3180,"direction":66},"The team can now answer questions like: Are new sales hires completing their one-week intensive on time? How are personal trainers progressing through their year-long curriculum? Which compliance trainings need follow-up?",[3181],{"start":2224,"end":3182,"type":636},221,"RichText$60e5a6c2-dc6d-470a-955f-bb5cef973839",{"variation":665,"version":432,"items":3185,"primary":3186,"id":3191,"slice_type":523,"slice_label":7},[],{"text":3187},[3188],{"type":70,"text":3189,"spans":3190,"direction":66},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning.\"  - Danny Phang, Equinox",[],"RichText$1e73a3d3-45b4-434b-9cd7-5c96dafc4c25",{"variation":431,"version":432,"items":3193,"primary":3194,"id":3240,"slice_type":523,"slice_label":7},[],{"text":3195},[3196,3200,3203,3207,3210,3214,3217,3221,3224,3227,3233,3237],{"type":561,"text":3197,"spans":3198,"direction":66},"The impact: Upskilling at the speed of business",[3199],{"start":34,"end":1564,"type":445},{"type":70,"text":3201,"spans":3202,"direction":66},"By switching to 360Learning, Equinox has done more than update their software—they've future-proofed their talent strategy.",[],{"type":480,"text":3204,"spans":3205,"direction":66},"Built a sustainable learning culture",[3206],{"start":34,"end":92,"type":445},{"type":70,"text":3208,"spans":3209,"direction":66},"By empowering subject matter experts to create content and enabling peer-to-peer learning through collaborative features, Equinox has ensured that expertise stays within the company even as people move through the organization. In this set up, everyone can contribute to the upskilling strategy, especially the internal experts who are passionate about sharing their knowledge.",[],{"type":480,"text":3211,"spans":3212,"direction":66},"Personalized onboarding experiences",[3213],{"start":34,"end":817,"type":445},{"type":70,"text":3215,"spans":3216,"direction":66},"Since joining 360Learning, Equinox has completely rebuilt several new onboarding programs and full curriculums within the platform. Each function—from sales to personal training to Pilates—now has its own e-learning onboarding path tailored to their specific needs. ",[],{"type":480,"text":3218,"spans":3219,"direction":66},"Supported business performance",[3220],{"start":34,"end":60,"type":445},{"type":70,"text":3222,"spans":3223,"direction":66},"Tailoring learning programs isn’t just about personalization - it’s about driving business results: \"Over the past couple years since we joined 360Learning, we've completely rebuilt several new onboarding programs,” Eddie explains. “We've also launched several big initiatives this past year like missions and the women's health certification, and I would say that their success in large part has been due to the learner experience on the platform.\"",[],{"type":70,"text":3225,"spans":3226,"direction":66},"He continues: \"While it's difficult to draw the arrow of attribution, we've seen an increase in sales over the past year. 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It's one thing for our L&D team to love it, but to get amazing feedback has been incredible and quite honestly, shocking. Usually, if there's a big change for our company it's not always received well, but people really love 360Learning.\" - Carissa Ouellette, Learning & Development Director",[4632],{"start":34,"end":4633,"type":636},368,"RichText$0d46035b-d014-41d2-ae50-0dece0023371",{"variation":431,"version":432,"items":4636,"primary":4637,"id":4645,"slice_type":523,"slice_label":7},[],{"text":4638},[4639,4642],{"type":480,"text":4640,"spans":4641,"direction":66},"Scaling with UKG Pro integration",[],{"type":70,"text":4643,"spans":4644,"direction":66},"As the team scaled, the UKG Pro integration became especially valuable. With automated user provisioning and regular synchronization, the connector keeps 360Learning aligned with Chuze’s rapidly growing workforce—ensuring new hires gain immediate access to required training. 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The target group—from beauticians to beauty experts who provide retail advice required specific product knowledge that varied depending on skin type and application. In addition, many do not have a fixed PC workstation and therefore have little opportunity to attend regular training courses. The coronavirus pandemic also increased the need for digital formats, as face-to-face training was no longer sufficient.",[],{"type":1490,"url":4880,"alt":4881,"copyright":7,"dimensions":4882,"id":4885,"edit":4886},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0B7Qa8jQArT1MuE_Kurserstellung_BABOR.png?auto=format,compress","BABOR L&D Team ",{"width":4883,"height":4884},2850,1552,"Z0B7Qa8jQArT1MuE",{"x":34,"y":34,"zoom":35,"background":36},"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":665,"version":432,"items":4889,"primary":4891,"id":4896,"slice_type":523,"slice_label":7},[4890],{},{"text":4892},[4893],{"type":70,"text":4894,"spans":4895,"direction":66},"“Our users are very heterogeneous, in that they not only have different baseline levels of knowledge, but also different learning objectives. Another challenge: many learners, like beauticians, don't have a workplace with a PC where they can do their training in peace and quiet.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":431,"version":432,"items":4898,"primary":4900,"id":4905,"slice_type":523,"slice_label":7},[4899],{},{"text":4901},[4902],{"type":70,"text":4903,"spans":4904,"direction":66},"Another challenge: before the introduction of 360Learning, partner training was an extremely resource-intensive process for the BABOR L&D team. The preparation and implementation of classroom training in the BABOR Academies or on site at the customer's premises took up a lot of time. In turn, the trainees lacked quick access to up-to-date product knowledge in order to provide customers with the best possible advice.",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":665,"version":432,"items":4907,"primary":4908,"id":4913,"slice_type":523,"slice_label":7},[],{"text":4909},[4910],{"type":70,"text":4911,"spans":4912,"direction":66},"“Before we introduced 360Learning, we operated in a very traditional way: we trained almost exclusively in person, which was very time-consuming. By the start of the coronavirus crisis at the latest, it was clear that we needed digital and mobile training.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],"RichText$74a82f35-f581-4c28-80cc-6add9428e4b7",{"variation":431,"version":432,"items":4915,"primary":4917,"id":4922,"slice_type":523,"slice_label":7},[4916],{},{"text":4918},[4919],{"type":561,"text":4920,"spans":4921,"direction":66},"The solution: “BABOR in a pocket”, or mobile and collaborative product training for everyone, any time",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":431,"version":432,"items":4924,"primary":4926,"id":4951,"slice_type":523,"slice_label":7},[4925],{},{"text":4927},[4928,4931,4943],{"type":480,"text":4929,"spans":4930,"direction":66},"1. Efficient and collaborative content creation",[],{"type":70,"text":4932,"spans":4933,"direction":66},"The introduction of 360Learning significantly accelerated content creation for BABOR's eLearning team. The collaborative authoring tool allows multiple team members to work on courses, provide feedback, and coordinate content at the same time. This approach promotes efficiency and makes it possible to cover the specific learning needs of different target groups. AI-supported content creation in particular saves time and reduces effort.",[4934,4938],{"start":4935,"end":4573,"type":449,"data":4936},107,{"id":2148,"type":1567,"tags":4937,"lang":14,"slug":2150,"first_publication_date":2151,"last_publication_date":2152,"uid":2153,"link_type":108,"isBroken":110},[],{"start":4939,"end":4940,"type":449,"data":4941},365,394,{"id":1603,"type":1567,"tags":4942,"lang":14,"slug":1605,"first_publication_date":1606,"last_publication_date":1607,"uid":1306,"link_type":108,"isBroken":110},[],{"type":1490,"url":4944,"alt":4945,"copyright":7,"dimensions":4946,"id":4949,"edit":4950},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0B53q8jQArT1MqN_Kurserstellungmit360Learning_BABOR.png?auto=format,compress","AI-supported course creation with 360Learning at BABOR",{"width":4947,"height":4948},2810,1584,"Z0B53q8jQArT1MqN",{"x":34,"y":34,"zoom":35,"background":36},"RichText$b0574431-98d3-49d7-815c-a2ceebf64d7d",{"variation":665,"version":432,"items":4953,"primary":4955,"id":4960,"slice_type":523,"slice_label":7},[4954],{},{"text":4956},[4957],{"type":70,"text":4958,"spans":4959,"direction":66},"“When creating content, several authors can work on content at the same time, review content and provide feedback. This enables us to remain innovative and close to our learners.”\n\n– Susanne Wißkirchen, Education Manager at BABOR",[],"RichText$e565cdb0-e8b9-4958-a7da-5d8cffc5b0ea",{"variation":431,"version":432,"items":4962,"primary":4964,"id":4980,"slice_type":523,"slice_label":7},[4963],{},{"text":4965},[4966,4969,4972],{"type":480,"text":4967,"spans":4968,"direction":66},"2. Mobile and personalized learning experience",[],{"type":70,"text":4970,"spans":4971,"direction":66},"With 360Learning, learning at BABOR is now mobile, flexible, and individualized. The mobile app gives learners round-the-clock access to product knowledge, which is particularly practical for beauticians in direct contact with customers. This means that knowledge is always “in their pocket” and the content is tailored to individual learning needs and requirements.",[],{"type":1490,"url":4973,"alt":4974,"copyright":7,"dimensions":4975,"id":4978,"edit":4979},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0BW368jQArT1LBb_BABOR_mobile-learning_DE.png?auto=format,compress"," Mobile product training at BABOR | 360Learning",{"width":4976,"height":4977},2476,1542,"Z0BW368jQArT1LBb",{"x":34,"y":34,"zoom":35,"background":36},"RichText$449e0ec9-819a-402f-be73-c2ff8db4c94c",{"variation":665,"version":432,"items":4982,"primary":4984,"id":4989,"slice_type":523,"slice_label":7},[4983],{},{"text":4985},[4986],{"type":70,"text":4987,"spans":4988,"direction":66},"“Our trainees now have the opportunity to learn everything about BABOR and our product worlds 24\u002F7. Quite literally: ‘BABOR in a pocket’.”\n\n– Nathalie Mies, eLearning Manager at BABOR",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":431,"version":432,"items":4991,"primary":4993,"id":5012,"slice_type":523,"slice_label":7},[4992],{},{"text":4994},[4995,4998,5001,5009],{"type":480,"text":4996,"spans":4997,"direction":66},"3.Higher engagement through collaborative and up-to-date content",[],{"type":70,"text":4999,"spans":5000,"direction":66},"Visually appealing and highly collaborative, the platform encourages learner engagement and a sense of community through features such as the newsfeed and feedback options.\n",[],{"type":1490,"url":5002,"alt":5003,"copyright":7,"dimensions":5004,"id":5007,"edit":5008},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0B7fq8jQArT1Muc_Screenshot2024-11-22at13.36.13.png?auto=format,compress","BABOR Lernplattform | 360Learning",{"width":5005,"height":5006},2806,1588,"Z0B7fq8jQArT1Muc",{"x":34,"y":34,"zoom":35,"background":36},{"type":70,"text":5010,"spans":5011,"direction":66},"\n\nWith interactive formats like quizzes, BABOR engages different types of learners and creates a dynamic and collaborative learning environment. BABOR also keeps its finger on the pulse of the market by continuously updating its content.",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":665,"version":432,"items":5014,"primary":5016,"id":5021,"slice_type":523,"slice_label":7},[5015],{},{"text":5017},[5018],{"type":70,"text":5019,"spans":5020,"direction":66},"“Thanks to functions such as the newsfeed and the feedback function, we are closer to the users and their needs. 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