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Model",[],[408,412],{"tag":409},{"id":126,"type":127,"tags":410,"lang":15,"slug":129,"first_publication_date":130,"last_publication_date":131,"uid":129,"link_type":110,"key":411,"isBroken":112},[],"475d602d-d1ae-4add-a894-490aba74584f",{"tag":413},{"id":137,"type":127,"tags":414,"lang":15,"slug":139,"first_publication_date":140,"last_publication_date":140,"uid":139,"link_type":110,"key":415,"isBroken":112},[],"59637344-ae8f-42f5-bcce-00a01c44a647","fe0c4bcc-8086-49a2-a3c6-a5224998cd7f",[418,423],{"tag":419},{"id":126,"type":127,"tags":420,"lang":15,"slug":129,"first_publication_date":130,"last_publication_date":131,"uid":129,"data":421,"link_type":110,"key":422,"isBroken":112},[],{"label":133},"78098ea5-b4f4-4ab7-a818-6c628b0751ee",{"tag":424},{"id":137,"type":127,"tags":425,"lang":15,"slug":139,"first_publication_date":140,"last_publication_date":140,"uid":139,"data":426,"link_type":110,"key":427,"isBroken":112},[],{"label":142},"55bf2421-01b3-4ae9-949d-321562ee35d2","51a27251-171c-46c1-86f0-3d79273ed24b",[430,445,467,487,504,512,524,535,550,558,578,604,619,628,655,666,678,692,704,712,727,742,751,771,785,800,809,820,832,840,2767,2778,2790,2798,2812,2822,4903,4912,4931,4943,8160,8165],{"variation":431,"version":432,"items":433,"primary":434,"id":443,"slice_type":444,"slice_label":7},"default","initial",[],{"text":435},[436,440],{"type":437,"text":438,"spans":439,"direction":68},"heading2","Finding six: Collaborative learning teams score higher across 6 of 7 themes",[],{"type":72,"text":441,"spans":442,"direction":68},"If the two walls explain where teams get stuck, this section is about what gets them past one. Two separate cuts of the data point to the same conclusion: the levers that move maturity are about collaborative learning.",[],"RichText$def6f072-7337-407f-a347-b4a02cb83b23","RichText",{"variation":446,"version":432,"items":447,"primary":448,"id":466,"slice_type":444,"slice_label":7},"highlightedText",[],{"text":449},[450,457,460,463],{"type":72,"text":451,"spans":452,"direction":68},"Before the data, a quick definition: what we mean by collaborative learning. ",[453],{"start":454,"end":455,"type":456},53,75,"strong",{"type":72,"text":458,"spans":459,"direction":68},"True organizational agility and sustained competitiveness are only achievable once every individual is actively contributing to the collective upskilling and reskilling effort. ",[],{"type":72,"text":461,"spans":462,"direction":68},"Collaborative learning is the practice of learning with and from one another rather than waiting on training delivered top-down — L&D orchestrating the system and aligning it to business objectives, rather than running every piece of it alone; subject-matter experts creating and sharing what they know; managers catching skill gaps and folding upskilling into their own team's daily work; business leaders visibly sponsoring the effort and naming the skills that matter; and every employee flagging gaps, recommending experts, and feeding the catalogue back. Done well, it turns learning from a centralized function into a pervasive, business-driven capability, with internal expertise shared at the pace the business actually moves. ",[],{"type":72,"text":464,"spans":465,"direction":68},"Now back to the two separate cuts of the data.",[],"RichText$785383c4-9c0c-4e77-8049-61211051228c",{"variation":431,"version":432,"items":468,"primary":469,"id":486,"slice_type":444,"slice_label":7},[],{"text":470},[471,477,480],{"type":472,"text":473,"spans":474,"direction":68},"heading3","First, tooling. ",[475],{"start":35,"end":476,"type":456},14,{"type":72,"text":478,"spans":479,"direction":68},"Among firmographically-matched respondents (n=399), enabling scalable SME collaboration is foundational to reaching higher levels of L&D maturity. Adopters of systems that enable collaborative learning* score higher than non-adopters across all other maturity themes—led by Training Processes (2.88 vs. 2.49)—and achieve an overall average of 2.67 versus 2.50. Crucially, zero adopters sit at Level 1 maturity, while 62% reach Level 3 or higher (compared to 47% of non-adopters). While tooling doesn’t equal maturity, our hypothesis is that the right infrastructure enables everything else.",[],{"type":72,"text":481,"spans":482,"direction":68},"*As with every \"collaborative learning approach\" comparison in this report, adoption is operationalized as 360Learning customer status: 138 adopters against 261 non-adopters within the 399 enriched respondents. See Methodology.",[483],{"start":35,"end":484,"type":485},227,"em","RichText$e477459d-e926-4de2-9438-0398a238d210",{"variation":431,"version":432,"items":488,"primary":489,"id":502,"slice_type":503,"slice_label":7},[],{"image":490,"has_grey_background":112,"caption":498,"cta_type":499,"cta_link":500},{"dimensions":491,"alt":494,"copyright":7,"url":495,"id":496,"edit":497},{"width":492,"height":493},1600,836,"collaborative-learning-adopters-vs-non-adopters","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FxH6QluA7RyKhuZdN_EN-guide-state-of-ld-maturity-07-adopters-vs-non-adopters1.png?auto=format,compress","xH6QluA7RyKhuZdN",{"x":35,"y":35,"zoom":36,"background":37},"Adopters of systems that enable collaborative learning* score higher than non-adopters across all other maturity themes.","link",{"link_type":501},"Any","Image$4051f9b6-734b-40cb-bec1-f75f1afa7b79","Image",{"variation":431,"version":432,"items":505,"primary":506,"id":511,"slice_type":444,"slice_label":7},[],{"text":507},[508],{"type":72,"text":509,"spans":510,"direction":68},"The same collaborative learning gap shows up when we compare the top and bottom quartile of the enriched sample (n=399), using every respondent at or beyond the 25th-percentile threshold on either end rather than an arbitrary top\u002Fbottom 10% cut.",[],"RichText$c7af36b8-762a-46d7-bd7e-54bb893cbe26",{"variation":431,"version":432,"items":513,"primary":514,"id":523,"slice_type":503,"slice_label":7},[],{"image":515,"has_grey_background":112,"caption":521,"cta_type":499,"cta_link":522},{"dimensions":516,"alt":517,"copyright":7,"url":518,"id":519,"edit":520},{"width":492,"height":493},"share-that-has-adopted-collaborative-learning","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FmSDsyiOQ6lPFOWOi_EN-guide-state-of-ld-maturity-08-top-vs-bottom-quartile1.png?auto=format,compress","mSDsyiOQ6lPFOWOi",{"x":35,"y":35,"zoom":36,"background":37},"The top quartile is 1.6 times more likely to have adopted a collaborative learning approach than the bottom quartile.",{"link_type":501},"Image$dd1f3fd7-10a7-4c39-82af-6bcd8babb496",{"variation":431,"version":432,"items":525,"primary":526,"id":534,"slice_type":444,"slice_label":7},[],{"text":527},[528,531],{"type":72,"text":529,"spans":530,"direction":68},"The top quartile (n=104, average score 3.38) is 1.6 times more likely to have adopted a collaborative learning approach than the bottom quartile (n=123, average score 1.87) — 38% versus 23%. The bottom quartile, in turn, is 1.5 times more likely not to have invested in a collaborative learning approach.",[],{"type":72,"text":532,"spans":533,"direction":68},"The two case studies below put that infrastructure gap into practice, at different scales: Heineken's shift to a co-authored, AI-assisted content model across more than 190 countries, and ArcelorMittal's system for scaling expert knowledge including turning one engineer's know-how into training used across the whole business.",[],"RichText$76ce8b0c-4fbb-4f50-bc60-9bc6292dc356",{"variation":431,"version":432,"items":536,"primary":537,"id":549,"slice_type":444,"slice_label":7},[],{"text":538},[539,544],{"type":472,"text":540,"spans":541,"direction":68},"L&D Maturity in Practice: Heineken",[542],{"start":35,"end":543,"type":485},34,{"type":72,"text":545,"spans":546,"direction":68},"Heineken's L&D team operates across more than 190 countries and 85-plus operating companies, and used a shift to a decentralized, collaborative learning model to standardize brand values and product knowledge globally while letting local experts adapt content for their own retail markets. AI-assisted authoring and translation cut rollout times for new launches from months to days, giving local teams real-time updates ahead of product launches. The result: an 86% surge in learner engagement and more than 1,200 standardized courses deployed, replacing what had been fragmented, off-brand local content.",[547],{"start":35,"end":548,"type":485},606,"RichText$4383e789-7666-4a62-863e-44839f33255a",{"variation":446,"version":432,"items":551,"primary":552,"id":557,"slice_type":444,"slice_label":7},[],{"text":553},[554],{"type":72,"text":555,"spans":556,"direction":68},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Global Learning Experience Specialist, HEINEKEN",[],"RichText$54f86799-d505-4696-9906-5f73c6bde06f",{"variation":431,"version":432,"items":559,"primary":560,"id":576,"slice_type":577,"slice_label":7},[],{"url":561},{"embed_url":562,"type":563,"version":564,"title":565,"author_name":566,"author_url":567,"provider_name":568,"provider_url":569,"thumbnail_url":570,"thumbnail_width":571,"thumbnail_height":572,"html":573,"height":574,"width":575},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=zXWzsTkf_FQ","video","1.0","HEINEKEN’s Collaborative Approach to Upskilling 85,000+ Employees with 360Learning","360Learning","https:\u002F\u002Fwww.youtube.com\u002F@360learning","YouTube","https:\u002F\u002Fwww.youtube.com\u002F","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FzXWzsTkf_FQ\u002Fhqdefault.jpg",480,360,"\u003Ciframe width=\"200\" height=\"113\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FzXWzsTkf_FQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"HEINEKEN’s Collaborative Approach to Upskilling 85,000+ Employees with 360Learning\">\u003C\u002Fiframe>",113,200,"UrlEmbed$47594a73-8b94-4583-a72e-78022a38b689","UrlEmbed",{"variation":431,"version":432,"items":579,"primary":580,"id":603,"slice_type":444,"slice_label":7},[],{"text":581},[582,593,598],{"type":72,"text":583,"spans":584,"direction":68},"Read more about Heineken’s story",[585,592],{"start":35,"end":586,"type":587,"data":588},32,"hyperlink",{"link_type":589,"url":590,"target":591},"Web","https:\u002F\u002F360learning.com\u002Fcustomers\u002Fheineken-collaborative-learning\u002F","_blank",{"start":35,"end":586,"type":456},{"type":472,"text":594,"spans":595,"direction":68},"Identifying Learning Needs at scale: ArcelorMittal",[596],{"start":35,"end":597,"type":485},50,{"type":72,"text":599,"spans":600,"direction":68},"ArcelorMittal, a global leader in steel production, needed to break down silos and rapidly share technical expertise across its worldwide operations. Its L&D team leaned on 360Learning’s Learning Needs feature that lets training demands surface directly from employee requests, rather than waiting for a central team to spot the gap. Benjamin Pyliser, a Maintenance Manager in Belgium, illustrates how that plays out in practice: after fielding repeated requests from peers about their SAP Maintenance Planning module, he built a single course within 24 hours. That one course became a global success story, leading to more than 59 courses created and over 9,000 enrollments across the business.",[601],{"start":35,"end":602,"type":485},695,"RichText$9782590b-c9b1-4499-b468-11ffbc606c66",{"variation":446,"version":432,"items":605,"primary":606,"id":618,"slice_type":444,"slice_label":7},[],{"text":607},[608,613],{"type":72,"text":609,"spans":610,"direction":68},"\"It made it possible to share my knowledge around the world, around all the sites that needed those courses.\"",[611],{"start":35,"end":612,"type":485},109,{"type":72,"text":614,"spans":615,"direction":68},"— Benjamin Pyliser, Plant Maintenance Operations Manager, ArcelorMittal",[616],{"start":35,"end":617,"type":485},71,"RichText$c600afc7-3daa-416f-9f4d-d4d1ea4fd636",{"variation":431,"version":432,"items":620,"primary":621,"id":627,"slice_type":577,"slice_label":7},[],{"url":622},{"embed_url":623,"type":563,"version":564,"title":624,"author_name":566,"author_url":567,"provider_name":568,"provider_url":569,"thumbnail_url":625,"thumbnail_width":571,"thumbnail_height":572,"html":626,"height":575,"width":574},"https:\u002F\u002Fwww.youtube.com\u002Fshorts\u002FNTKu7ptAjzw","Saving Time and Scaling Enterprise Training | ArcelorMittal x 360Learning","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FNTKu7ptAjzw\u002Fhq2.jpg","\u003Ciframe width=\"113\" height=\"200\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FNTKu7ptAjzw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"Saving Time and Scaling Enterprise Training | ArcelorMittal x 360Learning\">\u003C\u002Fiframe>","UrlEmbed$53318ce1-c86c-49f3-b5bc-198e211453d6",{"variation":431,"version":432,"items":629,"primary":630,"id":654,"slice_type":444,"slice_label":7},[],{"text":631},[632,640,645,648,651],{"type":72,"text":633,"spans":634,"direction":68},"Read more about ArcelorMittal’s story",[635,639],{"start":35,"end":636,"type":587,"data":637},37,{"link_type":589,"url":638,"target":591},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Farcelormittal-collective-intelligence\u002F",{"start":35,"end":636,"type":456},{"type":472,"text":641,"spans":642,"direction":68},"Secondly, organization size. ",[643],{"start":35,"end":644,"type":456},27,{"type":72,"text":646,"spans":647,"direction":68},"This is perhaps the most useful insight for any L&D leader working outside a large enterprise: none of this appears to depend on headcount. Comparing organization size within the enriched sample, Enterprise (10,000+ employees, n=74) averages 2.65 overall, Large (1,000-10,000, n=135) averages 2.54, and Mid-Market (500-1,000 n=178) averages 2.57 — a tight spread with no clear size hierarchy. ",[],{"type":72,"text":649,"spans":650,"direction":68},"The one place Enterprise pulls meaningfully ahead is Learning Metrics, where it leads Mid-Market by 0.26 levels (2.62 vs. 2.36), almost certainly reflecting the data infrastructure that comes with scale. Everywhere else — strategy, alignment, learner engagement, processes — Mid-Market matches or, on SME Collaboration and Leadership Alignment, slightly exceeds Enterprise. (We exclude SMB from this comparison; at n=11 in the enriched sample, it's too small to draw conclusions from.) ",[],{"type":72,"text":652,"spans":653,"direction":68},"The takeaway across the two cuts is consistent: the lever that separates high-maturity organizations from low-maturity ones — is adopting a collaborative learning approach. And it’s available to organizations of essentially any size. Maturity is a function of what you invest in, not how big you are.",[],"RichText$8f2861de-b7a3-4b67-a67d-90ed2c228453",{"variation":431,"version":432,"items":656,"primary":657,"id":665,"slice_type":444,"slice_label":7},[],{"text":658},[659,662],{"type":437,"text":660,"spans":661,"direction":68},"Finding seven: Sector spotlights — where you sit shapes what's holding you back ",[],{"type":72,"text":663,"spans":664,"direction":68},"The same underlying gap — the plateau, the two walls — shows up differently depending on the industry a team sits in. This is a useful context for reading your own results against peers who face a similar operating environment.",[],"RichText$a7ce2dc6-6477-448b-97ca-7d5f1b045624",{"variation":431,"version":432,"items":667,"primary":668,"id":677,"slice_type":503,"slice_label":7},[],{"image":669,"has_grey_background":112,"caption":675,"cta_type":499,"cta_link":676},{"dimensions":670,"alt":671,"copyright":7,"url":672,"id":673,"edit":674},{"width":492,"height":493},"overall-maturity-by-sector","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4riHbQZJ0nn9O2mK_EN-guide-state-of-ld-maturity-10-sector2.png?auto=format,compress","4riHbQZJ0nn9O2mK",{"x":35,"y":35,"zoom":36,"background":37},"Overall maturity by sector.",{"link_type":501},"Image$55b372b5-b688-4764-b710-3012ff5b95de",{"variation":431,"version":432,"items":679,"primary":680,"id":691,"slice_type":444,"slice_label":7},[],{"text":681},[682,685,688],{"type":472,"text":683,"spans":684,"direction":68},"Spotlight A: Frontline and Retail",[],{"type":72,"text":686,"spans":687,"direction":68},"Frontline and retail organizations (n=62, combining Consumer Goods\u002FLuxury and Retail respondents) over-index on precisely the themes that most of the industry struggles with: Learning Strategy (+0.19 versus the global average), Training Processes (+0.17), and Leadership Alignment (+0.16). ",[],{"type":72,"text":689,"spans":690,"direction":68},"The two sub-sectors behind that number move together rather than pulling in different directions — both land within half a point of the group's 2.62 overall average — which is why we treat them as one story rather than two. The likely explanation is that training in these sectors has an undeniable, visible line to revenue: brand consistency, customer experience, and sales performance are all directly downstream of how well frontline staff are trained, which makes the strategic case for L&D easy to make and even easier for leadership to back.",[],"RichText$782e8d6e-429a-4faf-be85-5aac19f00a96",{"variation":431,"version":432,"items":693,"primary":694,"id":703,"slice_type":503,"slice_label":7},[],{"image":695,"has_grey_background":112,"caption":701,"cta_type":499,"cta_link":702},{"dimensions":696,"alt":697,"copyright":7,"url":698,"id":699,"edit":700},{"width":492,"height":493},"frontline-and-retail-vs-global-average","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FKBNIn3dBBpRht2IX_EN-guide-state-of-ld-maturity-13-sector-frontline-retail1.png?auto=format,compress","KBNIn3dBBpRht2IX",{"x":35,"y":35,"zoom":36,"background":37},"Frontline and retail organizations over-index on the themes that most of the other industries struggle with.",{"link_type":501},"Image$63042c41-1386-43c5-bfc0-ddc979edf76e",{"variation":431,"version":432,"items":705,"primary":706,"id":711,"slice_type":444,"slice_label":7},[],{"text":707},[708],{"type":72,"text":709,"spans":710,"direction":68},"The three case studies below put a face on that pattern at three different scales: Louis Vuitton's globally-architected luxury retail model, Heineken's centralized-but-local frontline execution, and BABOR's mobile-first approach builds for a workforce with no fixed desk.",[],"RichText$14304542-b13c-40dd-b707-d9ccc47e2c10",{"variation":431,"version":432,"items":713,"primary":714,"id":726,"slice_type":444,"slice_label":7},[],{"text":715},[716,721],{"type":472,"text":717,"spans":718,"direction":68},"A globally architected learning strategy: Louis Vuitton",[719],{"start":35,"end":720,"type":485},55,{"type":72,"text":722,"spans":723,"direction":68},"Louis Vuitton, part of LVMH, runs learning across retail, industrial, and corporate operations for a global workforce, covering onboarding, frontline retail training, compliance, and sales enablement. Its Global Learning team operates as a \"Learning Center of Expertise,\" driving content production, curation, and deployment through Louis Campus, its branded learning platform, while coordinating with local Chief Learning Officers across each Maison. It's the kind of centrally-owned, strategically-architected model that shows up in the numbers as the sector's +0.22 Learning Strategy lead: learning run as a coordinated global function rather than a local afterthought.",[724],{"start":35,"end":725,"type":485},672,"RichText$c26125c3-889f-45b3-a822-de35f55e7ebd",{"variation":446,"version":432,"items":728,"primary":729,"id":741,"slice_type":444,"slice_label":7},[],{"text":730},[731,736],{"type":72,"text":732,"spans":733,"direction":68},"\"With the architecture of our Louis Campus learning platform, we've created a real playground for our teams. By assigning them local groups, we empower them to design their own training content and engage their local communities. At a global level, our role is to promote the platform, orchestrate the overall experience, provide guidelines for our learning community experts, and ensure high standards for content and data quality. The goal: give learners seamless access to top-tier training on a platform tailored entirely to Louis Vuitton's brand identity.\"",[734],{"start":35,"end":735,"type":485},561,{"type":72,"text":737,"spans":738,"direction":68},"— Maxime Cognacq, Global Digital Learning Manager, Louis Vuitton",[739],{"start":35,"end":740,"type":485},64,"RichText$0162288f-ac49-4844-8594-28b16df93b54",{"variation":431,"version":432,"items":743,"primary":744,"id":750,"slice_type":577,"slice_label":7},[],{"url":745},{"embed_url":746,"type":563,"version":564,"title":747,"author_name":566,"author_url":567,"provider_name":568,"provider_url":569,"thumbnail_url":748,"thumbnail_width":571,"thumbnail_height":572,"html":749,"height":575,"width":574},"https:\u002F\u002Fwww.youtube.com\u002Fshorts\u002F1_BFS9VqL5Y","Louis Vuitton : déléguer la création de contenu de formation avec 360Learning","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002F1_BFS9VqL5Y\u002Fhq2.jpg","\u003Ciframe width=\"113\" height=\"200\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F1_BFS9VqL5Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"Louis Vuitton : déléguer la création de contenu de formation avec 360Learning\">\u003C\u002Fiframe>","UrlEmbed$9ed1cf29-cb8f-4f5d-8dd2-4cc80beaa17c",{"variation":431,"version":432,"items":752,"primary":753,"id":770,"slice_type":444,"slice_label":7},[],{"text":754},[755,760,765],{"type":472,"text":756,"spans":757,"direction":68},"Centralized standards, local execution: Heineken",[758],{"start":35,"end":759,"type":485},48,{"type":72,"text":761,"spans":762,"direction":68},"Heineken's decentralized model (introduced in finding six) is as much a frontline-training story as a tooling one: global consistency comes from centralized certification on brand values and product knowledge, while local experts adapt content for regional retail markets without diluting the core message. ",[763],{"start":35,"end":764,"type":485},307,{"type":72,"text":766,"spans":767,"direction":68},"That combination — centralized standards, local execution — is a working example of the sector's Leadership Alignment lead (+0.18): leadership and L&D pulling in the same direction on what \"on-brand\" training means, even when the day-to-day execution is local. It's also what let the team translate global brand strategy into hands-on, blended learning that frontline staff could apply immediately in daily customer interactions, contributing to the 86% engagement surge referenced earlier.",[768],{"start":35,"end":769,"type":485},490,"RichText$28f08022-6496-469a-b7c8-c12232607ec3",{"variation":431,"version":432,"items":772,"primary":773,"id":784,"slice_type":444,"slice_label":7},[],{"text":774},[775,779],{"type":472,"text":776,"spans":777,"direction":68},"Training in your pocket: BABOR",[778],{"start":35,"end":62,"type":485},{"type":72,"text":780,"spans":781,"direction":68},"BABOR is a third-generation, family-owned skincare company selling in more than 70 countries, where consistency depends entirely on its beauticians and beauty experts — a genuinely frontline, deskless workforce advising clients directly in stores and treatment rooms, with no fixed workstation and little time for classroom training. BABOR built its training strategy mobile-first from the ground up to reach them. Within six months of launch, and without adding headcount, its eLearning team deployed 300 courses and 100 learning paths, now used by more than 2,000 learners, reaching an 89% completion rate — the kind of operational execution behind Retail's sector-leading 2.86 on Training Processes.",[782],{"start":35,"end":783,"type":485},702,"RichText$8d4081df-9b16-470c-9188-931dff0e8a69",{"variation":446,"version":432,"items":786,"primary":787,"id":799,"slice_type":444,"slice_label":7},[],{"text":788},[789,794],{"type":72,"text":790,"spans":791,"direction":68},"\"Our trainees now have the opportunity to learn everything about BABOR and our product worlds 24\u002F7. Quite literally: 'BABOR in a pocket.'\"",[792],{"start":35,"end":793,"type":485},138,{"type":72,"text":795,"spans":796,"direction":68},"— Nathalie Mies, eLearning Manager, BABOR",[797],{"start":35,"end":798,"type":485},41,"RichText$297482ff-2427-4174-933a-35892795ab68",{"variation":431,"version":432,"items":801,"primary":802,"id":808,"slice_type":577,"slice_label":7},[],{"url":803},{"embed_url":804,"type":563,"version":564,"title":805,"author_name":566,"author_url":567,"provider_name":568,"provider_url":569,"thumbnail_url":806,"thumbnail_width":571,"thumbnail_height":572,"html":807,"height":574,"width":575},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=TRxpdbongMc","360Learning und BABOR: Produkt-Schulung mobil skalieren","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FTRxpdbongMc\u002Fhqdefault.jpg","\u003Ciframe width=\"200\" height=\"113\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FTRxpdbongMc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"360Learning und BABOR: Produkt-Schulung mobil skalieren\">\u003C\u002Fiframe>","UrlEmbed$adc34b80-b96e-4a26-954a-8277ab197768",{"variation":431,"version":432,"items":810,"primary":811,"id":819,"slice_type":444,"slice_label":7},[],{"text":812},[813,816],{"type":472,"text":814,"spans":815,"direction":68},"Spotlight B: Compliance-heavy and regulated industries: Banking + Health",[],{"type":72,"text":817,"spans":818,"direction":68},"As covered in finding four, banking and health organizations (n=71) score close to the global average on most themes but show the largest single sector-level gap in the dataset on Learning Needs Identification (−0.19) — the sharpest version of the mechanism described there, where compliance mandates set the training agenda well before anyone asks what people actually need to learn. ",[],"RichText$2606c0c0-c11f-4ce7-a9f6-6d635ae7eefc",{"variation":431,"version":432,"items":821,"primary":822,"id":831,"slice_type":503,"slice_label":7},[],{"image":823,"has_grey_background":112,"caption":829,"cta_type":499,"cta_link":830},{"dimensions":824,"alt":825,"copyright":7,"url":826,"id":827,"edit":828},{"width":492,"height":493},"banking-and-health-vs-global-average","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FsHsugrYvBsesogam_EN-guide-state-of-ld-maturity-14-sector-banking-health2.png?auto=format,compress","sHsugrYvBsesogam",{"x":35,"y":35,"zoom":36,"background":37},"Banking and health organizations score close to the global average on most themes.",{"link_type":501},"Image$a311011d-9a05-44ee-be16-3bdf9fd40fc3",{"variation":431,"version":432,"items":833,"primary":834,"id":839,"slice_type":444,"slice_label":7},[],{"text":835},[836],{"type":72,"text":837,"spans":838,"direction":68},"Vygon's case study below shows what closing that gap looks like: a strategy rebuilt around listening to what employees are asking for — without sacrificing the compliance rigor these sectors depend on.",[],"RichText$9d849eda-b1bd-480d-9bc9-121d64aae133",{"variation":431,"version":432,"items":841,"primary":842,"id":2766,"slice_type":444,"slice_label":7},[],{"text":843},[844,849,854,860,868,875,882,888],{"type":845,"text":846,"spans":847,"direction":68},"heading4","Employee-led learning strategy: Vygon",[848],{"start":35,"end":636,"type":485},{"type":72,"text":850,"spans":851,"direction":68},"French medical device manufacturer, Vygon (2,800 employees, 26 subsidiaries) overhauled its centralized L&D strategy to support employee growth, management competencies, and business transformation.",[852],{"start":35,"end":853,"type":485},198,{"type":72,"text":855,"spans":856,"direction":68},"Key implementation and impact",[857,859],{"start":35,"end":858,"type":485},29,{"start":35,"end":858,"type":456},{"type":861,"text":862,"spans":863,"direction":68},"list-item","Unified platform: Standardized training across 26 subsidiaries and 50+ distributors via its single platform, Academix.",[864,866],{"start":35,"end":865,"type":485},118,{"start":35,"end":867,"type":456},17,{"type":861,"text":869,"spans":870,"direction":68},"Co-creation: Engaged 56 internal co-creators in 2025 to build targeted content around expressed employee needs.",[871,873],{"start":35,"end":872,"type":485},111,{"start":35,"end":874,"type":456},12,{"type":861,"text":876,"spans":877,"direction":68},"Strong engagement: Reached 3,000 active users and delivered 546 total days of training.",[878,880],{"start":35,"end":879,"type":485},87,{"start":35,"end":881,"type":456},18,{"type":861,"text":883,"spans":884,"direction":68},"High satisfaction: Achieved an NPS of 63 and a 98% module relevance rating by shifting focus from pure compliance to skill progression.",[885,887],{"start":35,"end":886,"type":485},135,{"start":35,"end":881,"type":456},{"type":72,"text":889,"spans":890,"direction":68},"Read more about Vygon's story",[891,2765],{"start":35,"end":858,"type":587,"data":892},{"id":893,"type":894,"tags":895,"lang":15,"slug":896,"first_publication_date":897,"last_publication_date":897,"uid":898,"data":899,"link_type":110,"isBroken":112},"amM-9xIAADIANf9k","case_study",[],"how-vygon-turned-internal-expertise-into-a-growth-engine","2026-07-24T10:47:18+0000","vygon",{"body":900,"tags":2708,"company_logo":2727,"illustration":2735,"key_figures":2742,"title":2761,"reading_time":1712},[901,970,993,1034,1048,1056,1095,1108,1116,1150,1158,1179,1202,1212,1226,1234,1267,1338],{"variation":431,"version":432,"items":902,"primary":963,"id":968,"slice_type":969,"slice_label":7},[903,914,925,933,944,954],{"profile_picture":904,"name":912,"role":913},{"dimensions":905,"alt":907,"copyright":7,"url":908,"id":909,"edit":910},{"width":906,"height":906},128,"Sonia Carré Lopes, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5hwJ1ZCF7ETL6P_Soniacarre%CC%81.jpg?auto=format%2Ccompress&rect=2%2C0%2C3599%2C3599&w=128&h=128","ad5hwJ1ZCF7ETL6P",{"x":911,"y":35,"zoom":36,"background":37},2,"Sonia Lopes","Head of Digital Learning",{"profile_picture":915,"name":923,"role":924},{"dimensions":916,"alt":917,"copyright":7,"url":918,"id":919,"edit":920},{"width":906,"height":906},"Marie Pineau, Digital Learning Designer, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5h4J1ZCF7ETL6S_MariePineau2.jpg?auto=format%2Ccompress&rect=21%2C0%2C460%2C460&w=128&h=128","ad5h4J1ZCF7ETL6S",{"x":921,"y":35,"zoom":922,"background":37},21,1.0858492613084727,"Marie Pineau","Digital Learning Designer",{"profile_picture":926,"name":932,"role":924},{"dimensions":927,"alt":928,"copyright":7,"url":929,"id":930,"edit":931},{"width":906,"height":906},"Odile Chantelauze, Digital Learning Designer, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iAZ1ZCF7ETL6V_OdileChantelauze.jpg?auto=format%2Ccompress&rect=0%2C1%2C490%2C490&w=128&h=128","ad5iAZ1ZCF7ETL6V",{"x":35,"y":36,"zoom":36,"background":37},"Odile Chantelauze",{"profile_picture":934,"name":942,"role":943},{"dimensions":935,"alt":936,"copyright":7,"url":937,"id":938,"edit":939},{"width":906,"height":906},"Laure Combrisson Borel, Responsable Formation, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iL51ZCF7ETL6Z_LaureCombrissonBorel2.jpg?auto=format%2Ccompress&rect=1614%2C0%2C3571%2C3571&w=128&h=128","ad5iL51ZCF7ETL6Z",{"x":940,"y":35,"zoom":941,"background":37},1614,1.1201376779729475,"Laure Combrisson Borel","Head of Training",{"profile_picture":945,"name":952,"role":953},{"dimensions":946,"alt":947,"copyright":7,"url":948,"id":949,"edit":950},{"width":906,"height":906},"François Rochiccioli, Directeur  Formation, Vice Président VYCADEMY, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iYJ1ZCF7ETL6d_Franc%CC%A7oisRochiccioli.jpg?auto=format%2Ccompress&rect=986%2C0%2C4000%2C4000&w=128&h=128","ad5iYJ1ZCF7ETL6d",{"x":951,"y":35,"zoom":36,"background":37},986,"François Rochiccioli","Director of Training, VP of VYCADEMY",{"profile_picture":955,"name":961,"role":962},{"dimensions":956,"alt":957,"copyright":7,"url":958,"id":959,"edit":960},{"width":906,"height":906},"Alain Vix, Learning and Development Manager, Vygon UK","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5ii51ZCF7ETL6j_AalinVix.jpg?auto=format%2Ccompress&w=128&h=128","ad5ii51ZCF7ETL6j",{"x":35,"y":35,"zoom":36,"background":37},"Alain Vix","Learning and Development Manager, Vygon UK",{"team_title":964},[965],{"type":437,"text":966,"spans":967,"direction":68},"The team",[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf","Team",{"variation":431,"version":432,"items":971,"primary":972,"id":992,"slice_type":444,"slice_label":7},[],{"text":973},[974,977,980,989],{"type":437,"text":975,"spans":976,"direction":68},"The context",[],{"type":72,"text":978,"spans":979,"direction":68},"By 2024, Vygon had reached a strategic inflection point. With 26 subsidiaries and 11 manufacturing plants each operating their own tools and training practices, managing learning at the group level had become a growing challenge. Beyond compensation, employees were also expressing a clear desire for greater recognition of their skills and clearer pathways for career development.",[],{"type":72,"text":981,"spans":982,"direction":68},"This feedback from the field raised a central question: how could Vygon structure skills development to support both employee engagement across its industrial and commercial subsidiaries and the company's growth objectives — on a single platform agile enough to serve all of these needs?",[983,986],{"start":984,"end":985,"type":456},56,287,{"start":987,"end":988,"type":485},187,190,{"type":72,"text":990,"spans":991,"direction":68},"Faced with the dual challenge of retention and talent development, leadership made a strategic call: place L&D at the heart of the company's transformation and build a genuine learning organization. The goal was to drive continuous improvement, support roles under pressure, and develop soft skills around management and leadership.",[],"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":431,"version":432,"items":994,"primary":995,"id":1033,"slice_type":444,"slice_label":7},[],{"text":996},[997,1000,1003,1007,1010,1013,1016,1019,1022,1027],{"type":437,"text":998,"spans":999,"direction":68},"The challenges",[],{"type":72,"text":1001,"spans":1002,"direction":68},"Vygon's ambition was to become a true learning organization — one capable of connecting business strategy with employee fulfillment, with managers as key enablers. That meant increasing internal mobility and strengthening retention across the group.",[],{"type":472,"text":1004,"spans":1005,"direction":68},"Three business areas, three distinct learning use cases. ",[1006],{"start":35,"end":984,"type":456},{"type":72,"text":1008,"spans":1009,"direction":68},"Vygon's strength lies in the diversity of its operations. It brings together a wide range of profiles — production workers, logistics teams, sales forces, and support functions — each with distinct training needs that had to coexist on a single platform:",[],{"type":861,"text":1011,"spans":1012,"direction":68},"Internal training for onboarding and company culture",[],{"type":861,"text":1014,"spans":1015,"direction":68},"Plant and field training on medical devices",[],{"type":861,"text":1017,"spans":1018,"direction":68},"Commercial team training",[],{"type":72,"text":1020,"spans":1021,"direction":68},"Each of these audiences has different accessibility constraints, time availability, and preferred learning formats. This heterogeneity posed a significant challenge: how do you deploy a coherent training strategy for populations with such different needs?",[],{"type":472,"text":1023,"spans":1024,"direction":68},"Time: a scarce resource ",[1025],{"start":35,"end":1026,"type":456},23,{"type":72,"text":1028,"spans":1029,"direction":68},"In a fast-paced environment, Vygon's employees are constantly in demand. Offering purely digital training — pulling people toward an online tool with no connection to their day-to-day reality — proved insufficient to generate lasting engagement. The challenge wasn't just about creating quality content, but about finding the right formats and the right balance between digital and in-person learning to fit the realities of the field. That also meant bringing managers on board and convincing them that investing their teams' time in training would pay off for everyone in the long run.",[1030],{"start":1031,"end":1032,"type":456},304,434,"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":431,"version":432,"items":1035,"primary":1036,"id":1047,"slice_type":444,"slice_label":7},[],{"text":1037},[1038,1041,1044],{"type":437,"text":1039,"spans":1040,"direction":68},"The solution: L&D as a catalyst for transformation",[],{"type":72,"text":1042,"spans":1043,"direction":68},"Vygon uses its training platform, Academix — powered by 360Learning — as one of the core pillars of its learning strategy.",[],{"type":72,"text":1045,"spans":1046,"direction":68},"The international L&D team had a valuable head start: the English subsidiary, which had the most experience in learning and development across the group, served as an early model. Their decision to close their previous e-learning platform and migrate to Academix helped strengthen collaboration across teams and unify the group's training strategy.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":446,"version":432,"items":1049,"primary":1050,"id":1055,"slice_type":444,"slice_label":7},[],{"text":1051},[1052],{"type":72,"text":1053,"spans":1054,"direction":68},"\"We chose 360Learning for the platform's usability, the quality and energy of the support team, and of course its AI capabilities.\" — François Rochiccioli, Vygon",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":431,"version":432,"items":1057,"primary":1058,"id":1094,"slice_type":444,"slice_label":7},[],{"text":1059},[1060,1063,1067,1073,1077,1082,1087],{"type":72,"text":1061,"spans":1062,"direction":68},"Vygon built its approach around three pillars to make learning a strategic growth lever:",[],{"type":472,"text":1064,"spans":1065,"direction":68},"1. A collaborative platform in service of learning",[1066],{"start":35,"end":597,"type":456},{"type":72,"text":1068,"spans":1069,"direction":68},"With Academix, 360Learning enables Vygon to turn its internal experts into content creators and to capture frontline expertise at scale. This collaborative approach addresses several key challenges:",[1070],{"start":1071,"end":1072,"type":456},44,137,{"type":861,"text":1074,"spans":1075,"direction":68},"Peer knowledge sharing: Subject matter experts create content grounded in real field experience",[1076],{"start":35,"end":1026,"type":456},{"type":861,"text":1078,"spans":1079,"direction":68},"Agility: Training can be built quickly to respond to emerging needs",[1080],{"start":35,"end":1081,"type":456},8,{"type":861,"text":1083,"spans":1084,"direction":68},"Relevance: Content is co-created by those who know the work best — whether on the factory floor, in sales, or in logistics",[1085],{"start":35,"end":1086,"type":456},10,{"type":72,"text":1088,"spans":1089,"direction":68},"\"I believe in decentralizing training content creation,\" says François. \"The people best placed to solve a problem are the ones living it every day. That's why we need to give the keys to our 360Learning champions in each subsidiary.\"",[1090,1091],{"start":35,"end":984,"type":485},{"start":1092,"end":1093,"type":485},72,234,"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":431,"version":432,"items":1096,"primary":1097,"id":1107,"slice_type":444,"slice_label":7},[],{"text":1098},[1099,1104],{"type":472,"text":1100,"spans":1101,"direction":68},"2. AI to supercharge the learning function",[1102],{"start":35,"end":1103,"type":456},42,{"type":72,"text":1105,"spans":1106,"direction":68},"360Learning's integrated AI has transformed how the training team operates — particularly given their bandwidth constraints:",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":446,"version":432,"items":1109,"primary":1110,"id":1115,"slice_type":444,"slice_label":7},[],{"text":1111},[1112],{"type":72,"text":1113,"spans":1114,"direction":68},"\"AI in 360Learning is a game-changer for us: in training, having a tool that can localize content and directly answer learners' questions is a huge asset.\" — Marie Pineau, Digital Learning Designer, Vygon",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":431,"version":432,"items":1117,"primary":1118,"id":1149,"slice_type":444,"slice_label":7},[],{"text":1119},[1120,1123,1137,1141,1145],{"type":72,"text":1121,"spans":1122,"direction":68},"360Learning's AI enables:",[],{"type":861,"text":1124,"spans":1125,"direction":68},"Automatic content translation for international subsidiaries (Spain, Germany, Portugal) through the Globalization solution",[1126,1127],{"start":35,"end":858,"type":456},{"start":106,"end":1128,"type":587,"data":1129},122,{"id":1130,"type":1131,"tags":1132,"lang":15,"slug":1133,"first_publication_date":1134,"last_publication_date":1135,"uid":1136,"link_type":110,"isBroken":112},"YuvXLBEAACEA7J35","landing_page",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2022-08-08T14:15:31+0000","2026-09-08T16:12:53+0000","globalization",{"type":861,"text":1138,"spans":1139,"direction":68},"Automation of repetitive tasks, freeing up time for higher-level strategy",[1140],{"start":35,"end":62,"type":456},{"type":861,"text":1142,"spans":1143,"direction":68},"Instant answers to learner questions",[1144],{"start":35,"end":94,"type":456},{"type":861,"text":1146,"spans":1147,"direction":68},"Assistance with module design",[1148],{"start":35,"end":858,"type":456},"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":446,"version":432,"items":1151,"primary":1152,"id":1157,"slice_type":444,"slice_label":7},[],{"text":1153},[1154],{"type":72,"text":1155,"spans":1156,"direction":68},"\"Thanks to AI, a tool like Academix, powered by 360Learning, keeps getting more agile. The only real obstacle is how we organize the work around it. Decentralization is a key accelerator.\" — François Rochiccioli",[],"RichText$575cab8b-c249-4b05-93fc-65e45e1a87cd",{"variation":431,"version":432,"items":1159,"primary":1160,"id":1178,"slice_type":444,"slice_label":7},[],{"text":1161},[1162,1167,1170],{"type":472,"text":1163,"spans":1164,"direction":68},"3. A blended approach: The best of both worlds",[1165],{"start":35,"end":1166,"type":456},46,{"type":72,"text":1168,"spans":1169,"direction":68},"Vygon adopted a blended learning strategy — combining digital and in-person training — that has proven its effectiveness:",[],{"type":72,"text":1171,"spans":1172,"direction":68},"\"Bandwidth is the real challenge in our line of work, and that's exactly why this approach works,\" says François Rochiccioli. \"We find it much easier to get our employees to complete digital training when it's integrated into a hybrid learning path.\"",[1173,1175],{"start":35,"end":1174,"type":485},98,{"start":1176,"end":1177,"type":485},126,250,"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":431,"version":432,"items":1180,"primary":1181,"id":1201,"slice_type":444,"slice_label":7},[],{"text":1182},[1183,1186,1190,1193,1198],{"type":437,"text":1184,"spans":1185,"direction":68},"What's next",[],{"type":472,"text":1187,"spans":1188,"direction":68},"The \"Train the Creator\" program to create a community of experts",[1189],{"start":35,"end":740,"type":456},{"type":72,"text":1191,"spans":1192,"direction":68},"Vygon plans to train its subject matter experts in instructional best practices, learning modalities, and platform usage — with the goal of building a true community of training content creators by the end of 2026.",[],{"type":472,"text":1194,"spans":1195,"direction":68},"Recognizing ‘training’ as a skill ",[1196],{"start":35,"end":1197,"type":456},33,{"type":72,"text":1199,"spans":1200,"direction":68},"Going further, Vygon aims to formally recognize \"Training\" as a professional competency for employees who gain experience in content creation. 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Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":431,"version":432,"items":1379,"primary":1380,"id":1411,"slice_type":444,"slice_label":7},[],{"text":1381},[1382,1385,1388,1391,1396,1400,1404,1408],{"type":437,"text":1383,"spans":1384,"direction":68},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":72,"text":1386,"spans":1387,"direction":68},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":72,"text":1389,"spans":1390,"direction":68},"HEINEKEN faced four main challenges.",[],{"type":72,"text":1392,"spans":1393,"direction":68},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[1394],{"start":35,"end":1395,"type":456},22,{"type":72,"text":1397,"spans":1398,"direction":68},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[1399],{"start":35,"end":881,"type":456},{"type":72,"text":1401,"spans":1402,"direction":68},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[1403],{"start":35,"end":867,"type":456},{"type":72,"text":1405,"spans":1406,"direction":68},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[1407],{"start":35,"end":921,"type":456},{"type":72,"text":1409,"spans":1410,"direction":68},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":431,"version":432,"items":1413,"primary":1414,"id":1440,"slice_type":444,"slice_label":7},[],{"text":1415},[1416,1419,1422,1427,1432,1437],{"type":437,"text":1417,"spans":1418,"direction":68},"The solution: Collaborative, AI-powered learning at scale",[],{"type":72,"text":1420,"spans":1421,"direction":68},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":72,"text":1423,"spans":1424,"direction":68},"1. Scalability for global deployment with local flexibility.",[1425],{"start":35,"end":1426,"type":456},60,{"type":72,"text":1428,"spans":1429,"direction":68},"2. AI-powered tools for translation, content creation, and speed of delivery.",[1430],{"start":35,"end":1431,"type":456},77,{"type":72,"text":1433,"spans":1434,"direction":68},"3. Ease of use for both admins and learners, reducing overload and duplication.",[1435],{"start":35,"end":1436,"type":456},79,{"type":72,"text":1438,"spans":1439,"direction":68},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":431,"version":432,"items":1442,"primary":1443,"id":1454,"slice_type":444,"slice_label":7},[],{"text":1444},[1445,1448,1451],{"type":472,"text":1446,"spans":1447,"direction":68},"Collaborative learning to engage every level of the business",[],{"type":72,"text":1449,"spans":1450,"direction":68},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":72,"text":1452,"spans":1453,"direction":68},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":431,"version":432,"items":1456,"primary":1457,"id":1476,"slice_type":444,"slice_label":7},[],{"text":1458},[1459,1462,1465,1469,1473],{"type":472,"text":1460,"spans":1461,"direction":68},"AI for impact: Faster, smarter, global delivery",[],{"type":72,"text":1463,"spans":1464,"direction":68},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":72,"text":1466,"spans":1467,"direction":68},"AI course creation helps respond even more quickly to emerging business needs.\n",[1468],{"start":35,"end":881,"type":456},{"type":72,"text":1470,"spans":1471,"direction":68},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[1472],{"start":35,"end":1395,"type":456},{"type":72,"text":1474,"spans":1475,"direction":68},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":446,"version":432,"items":1478,"primary":1479,"id":1484,"slice_type":444,"slice_label":7},[],{"text":1480},[1481],{"type":72,"text":1482,"spans":1483,"direction":68},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":431,"version":432,"items":1486,"primary":1487,"id":1495,"slice_type":444,"slice_label":7},[],{"text":1488},[1489,1492],{"type":472,"text":1490,"spans":1491,"direction":68},"An easy to use, skills-focused learning platform",[],{"type":72,"text":1493,"spans":1494,"direction":68},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":431,"version":432,"items":1497,"primary":1498,"id":1540,"slice_type":444,"slice_label":7},[],{"text":1499},[1500,1503,1506,1509,1512,1517,1520,1523,1526,1529,1532,1535,1538],{"type":437,"text":1501,"spans":1502,"direction":68},"The implementation: Seven months from start to finish",[],{"type":72,"text":1504,"spans":1505,"direction":68},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":72,"text":1507,"spans":1508,"direction":68},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":72,"text":1510,"spans":1511,"direction":68},"The scope of work was staggering. The team of three had to:",[],{"type":72,"text":1513,"spans":1514,"direction":68},"•  Rebuild more than 1,000  learning Paths",[1515],{"start":36,"end":1516,"type":456},3,{"type":72,"text":1518,"spans":1519,"direction":68},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":72,"text":1521,"spans":1522,"direction":68},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":72,"text":1524,"spans":1525,"direction":68},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":72,"text":1527,"spans":1528,"direction":68},"",[],{"type":72,"text":1530,"spans":1531,"direction":68},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":72,"text":1533,"spans":1534,"direction":68},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":72,"text":1536,"spans":1537,"direction":68},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":72,"text":1527,"spans":1539,"direction":68},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":446,"version":432,"items":1542,"primary":1543,"id":1548,"slice_type":444,"slice_label":7},[],{"text":1544},[1545],{"type":72,"text":1546,"spans":1547,"direction":68},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":431,"version":432,"items":1550,"primary":1551,"id":1568,"slice_type":444,"slice_label":7},[],{"text":1552},[1553,1556,1559,1562,1565],{"type":437,"text":1554,"spans":1555,"direction":68},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":72,"text":1557,"spans":1558,"direction":68},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":72,"text":1560,"spans":1561,"direction":68},"Within the first six weeks:\n",[],{"type":72,"text":1563,"spans":1564,"direction":68},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":72,"text":1566,"spans":1567,"direction":68},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":446,"version":432,"items":1570,"primary":1571,"id":1576,"slice_type":444,"slice_label":7},[],{"text":1572},[1573],{"type":72,"text":1574,"spans":1575,"direction":68},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":431,"version":432,"items":1578,"primary":1579,"id":1592,"slice_type":444,"slice_label":7},[],{"text":1580},[1581,1584,1587,1590],{"type":437,"text":1582,"spans":1583,"direction":68},"The next phase of collaborative learning",[],{"type":72,"text":1585,"spans":1586,"direction":68},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":72,"text":1588,"spans":1589,"direction":68},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":72,"text":1527,"spans":1591,"direction":68},[],"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":446,"version":432,"items":1594,"primary":1595,"id":1600,"slice_type":444,"slice_label":7},[],{"text":1596},[1597],{"type":72,"text":1598,"spans":1599,"direction":68},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":431,"version":432,"items":1602,"primary":1603,"id":1611,"slice_type":444,"slice_label":7},[],{"text":1604},[1605,1608],{"type":72,"text":1606,"spans":1607,"direction":68},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. 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",[2501,2505],{"start":984,"end":2502,"type":587,"data":2503},89,{"id":1930,"type":1131,"tags":2504,"lang":15,"slug":1932,"first_publication_date":1933,"last_publication_date":1934,"uid":1935,"link_type":110,"isBroken":112},[],{"start":2397,"end":865,"type":587,"data":2506},{"id":2507,"type":1131,"tags":2508,"lang":15,"slug":2509,"first_publication_date":2510,"last_publication_date":2511,"uid":2512,"link_type":110,"isBroken":112},"ZH30yhEAACUA8mhj",[],"transform-proprietary-expertise-into-multimodal-experiences","2023-07-19T13:46:03+0000","2026-07-15T13:00:45+0000","authoring-tool",{"type":72,"text":1527,"spans":2514},[],{"type":72,"text":2516,"spans":2517},"Gauthier shares that this capability proved decisive during the project pilot:",[],"RichText$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"variation":446,"version":432,"items":2520,"primary":2522,"id":2529,"slice_type":444,"slice_label":7},[2521],{},{"text":2523},[2524],{"type":72,"text":2525,"spans":2526},"\"We launched the pilot in one of our factories, under real-life conditions. 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Gauthier shares that his team frequently receives new requests from aspiring content creators.",[],{"type":72,"text":2539,"spans":2540},"In addition to helping their peers, internal knowledge sharing champions reap the rewards of their commitment in real-life, too. HR teams and managers are notified whenever in-house authors have published more than five training courses. 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Group","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnwdPZbWFbowe4Dh_MitchSmith-SEOAccountManager%2CTheCroudGroup.jpeg?auto=format%2Ccompress&w=128&h=128","ZnwdPZbWFbowe4Dh",{"x":35,"y":35,"zoom":36,"background":37},"Mitch Smith","SEO Account Manager",{"team_title":2927},[2928],{"type":437,"text":2929,"spans":2930,"direction":68},"The Team",[],"Team$9b57342b-7db6-4b6a-81b5-504fef72dda8",{"variation":431,"version":432,"items":2933,"primary":2934,"id":2964,"slice_type":444,"slice_label":7},[],{"text":2935},[2936,2939,2941,2944,2946,2949,2951,2954,2956,2959,2961],{"type":437,"text":2937,"spans":2938,"direction":68},"The Challenges",[],{"type":72,"text":1527,"spans":2940,"direction":68},[],{"type":72,"text":2942,"spans":2943,"direction":68},"To create a learning culture above industry standard, Croud’s L&D team knew they needed to develop and maintain a more robust blended learning approach to onboard new hires, upskill staff, offer clients training, and manage contractor assessments.",[],{"type":72,"text":1527,"spans":2945,"direction":68},[],{"type":72,"text":2947,"spans":2948,"direction":68},"Today, all of their 500+ internal employees have access to bespoke learning plans and hundreds of training sessions through Croud Campus by 360Learning.",[],{"type":72,"text":1527,"spans":2950,"direction":68},[],{"type":72,"text":2952,"spans":2953,"direction":68},"But prior to signing on with 360Learning, Croud faced three major challenges in their company-wide learning and development initiatives:",[],{"type":72,"text":1527,"spans":2955,"direction":68},[],{"type":472,"text":2957,"spans":2958,"direction":68},"1. Lackluster onboarding that didn’t move the needle for learners and left L&D in the dark ",[],{"type":72,"text":1527,"spans":2960,"direction":68},[],{"type":72,"text":2962,"spans":2963,"direction":68},"Over the last few years, the Croud Group has grown massively in terms of headcount and scope, and also acquired two other agencies: luxury-focused VERB Brands (now Croud Luxe), and global social media specialists Born Social.",[],"RichText$5973973a-a179-42cc-b59e-988d7fec1b8c",{"variation":446,"version":432,"items":2966,"primary":2967,"id":2974,"slice_type":444,"slice_label":7},[],{"text":2968},[2969],{"type":72,"text":2970,"spans":2971,"direction":68},"“We have a wealth of digital marketing expertise within the business, but at this point we didn't have an efficient way of sharing it,” says Rhys Coleman, Senior L&D Manager at The Croud Group",[2972],{"start":36,"end":2973,"type":456},133,"RichText$3abdee46-107d-41d1-a7cd-ef2474254caf",{"variation":431,"version":432,"items":2976,"primary":2977,"id":2989,"slice_type":444,"slice_label":7},[],{"text":2978},[2979,2984,2986],{"type":72,"text":2980,"spans":2981,"direction":68},"While learning has always been part of the culture at Croud, he explained that “the digital side of things wasn't keeping up with the in-person side of things.”",[2982],{"start":1436,"end":2983,"type":456},160,{"type":72,"text":1527,"spans":2985,"direction":68},[],{"type":72,"text":2987,"spans":2988,"direction":68},"Managing training documents through Google Drive created ongoing access problems and creating engaging training (and tracking it) at scale was another struggle. The team relied on Google Slides to present content, which wasn’t interactive and lacked diversity in format features.",[],"RichText$a48679d7-26d5-49fb-8c8e-87c78fd0d58d",{"variation":446,"version":432,"items":2991,"primary":2992,"id":3003,"slice_type":444,"slice_label":7},[],{"text":2993},[2994],{"type":72,"text":2995,"spans":2996,"direction":68},"“It had gotten to a point where we were using multiple tools to try and provide the same service, and it became very difficult and frustrating for staff to find the right material for them when they needed it.”  - Rhys Coleman, Senior L&D Manager",[2997,2998,3000],{"start":586,"end":2009,"type":456},{"start":2583,"end":2999,"type":456},96,{"start":3001,"end":3002,"type":456},117,180,"RichText$22d1596c-8d4a-49a1-90e9-890fed9d79af",{"variation":431,"version":432,"items":3005,"primary":3006,"id":3067,"slice_type":444,"slice_label":7},[],{"text":3007},[3008,3011,3013,3016,3018,3021,3024,3027,3030,3032,3035,3037,3041,3043,3046,3048,3051,3053,3057,3059,3062,3064],{"type":72,"text":3009,"spans":3010,"direction":68},"Because Croud had no way of tracking the adoption or progress of their learning materials across the organization, they were left in the dark– unable to see what kind of impact their efforts had on the business, and whether learners were engaging with the content on a larger scale.",[],{"type":72,"text":1527,"spans":3012,"direction":68},[],{"type":472,"text":3014,"spans":3015,"direction":68},"2. Valuable time and money lost to Croudie quality control ",[],{"type":72,"text":1527,"spans":3017,"direction":68},[],{"type":72,"text":3019,"spans":3020,"direction":68},"Prior to 360Learning, the onboarding of new contractors to the Croudie Network was a time-consuming manual process. Without a standardized assessment system, they struggled to source the best freelance talent to work with. ",[],{"type":72,"text":3022,"spans":3023,"direction":68},"The Croud team relied on word-of-mouth, CV screening, and interviews to vet freelance applicants, which made it challenging to gauge their skills on-the-job and guarantee the quality of the work delivered, especially on an international level. ",[],{"type":72,"text":3025,"spans":3026,"direction":68},"The lack of quality control meant that Croud found themselves spending too much time and money reworking or validating client deliverables, and fixing these problems internally. ",[],{"type":72,"text":3028,"spans":3029,"direction":68},"Ultimately, this had an impact on not only Croud’s teams, but also their client expectations, which made the need for a global solution all the more pressing.",[],{"type":72,"text":1527,"spans":3031,"direction":68},[],{"type":472,"text":3033,"spans":3034,"direction":68},"3. Inability to upskill clients digitally with a comprehensive blended learning strategy ",[],{"type":72,"text":1527,"spans":3036,"direction":68},[],{"type":72,"text":3038,"spans":3039,"direction":68},"Before working with 360Learning, Rhys considered the idea of upskilling their clients digitally “somewhat of a pipe dream”. The problem was, again, a lack of the right digital tools and processes.",[3040],{"start":2999,"end":1128,"type":456},{"type":72,"text":1527,"spans":3042,"direction":68},[],{"type":72,"text":3044,"spans":3045,"direction":68},"To save the agency time and money, the L&D team wanted to upskill clients with bespoke digital learning paths in addition to existing in-person training, to enable and empower clients to take on more marketing tasks themselves. ",[],{"type":72,"text":1527,"spans":3047,"direction":68},[],{"type":72,"text":3049,"spans":3050,"direction":68},"Croud’s L&D team knew they needed a powerful digital solution to achieve this blended approach, but also a seamless way to create content and roll it out to make this a truly successful offering for their customers. ",[],{"type":72,"text":1527,"spans":3052,"direction":68},[],{"type":72,"text":3054,"spans":3055,"direction":68},"All these challenges needed a single solution: a centralized learning platform that could harness internal subject-matter experts’ know-how. ",[3056],{"start":1928,"end":2837,"type":456},{"type":72,"text":1527,"spans":3058,"direction":68},[],{"type":72,"text":3060,"spans":3061,"direction":68},"Because they had so many training documents and processes living in various locations, there was no overall visibility of what they had on offer. ",[],{"type":72,"text":1527,"spans":3063,"direction":68},[],{"type":72,"text":3065,"spans":3066,"direction":68},"Overall, The Croud Group needed a scalable solution which kept pace with the increasing size of the business without compromising quality.  To achieve this, they decided to overhaul their digital learning offering.",[],"RichText$8498b44d-a99c-499f-adff-e6104f025132",{"variation":446,"version":432,"items":3069,"primary":3070,"id":3075,"slice_type":444,"slice_label":7},[],{"text":3071},[3072],{"type":72,"text":3054,"spans":3073,"direction":68},[3074],{"start":1928,"end":2837,"type":456},"RichText$d338fd39-dcdb-43b7-802a-275a3cd43120",{"variation":431,"version":432,"items":3077,"primary":3078,"id":3104,"slice_type":444,"slice_label":7},[],{"text":3079},[3080,3083,3085,3088,3090,3099,3101],{"type":437,"text":3081,"spans":3082,"direction":68},"The Solution",[],{"type":72,"text":1527,"spans":3084,"direction":68},[],{"type":72,"text":3086,"spans":3087,"direction":68},"In their search for a new learning management system, Croud’s L&D team wanted to make sure they weren’t restricted in the tools they could use, so integration with other tools was a big priority for them.",[],{"type":72,"text":1527,"spans":3089,"direction":68},[],{"type":72,"text":3091,"spans":3092,"direction":68},"The digital tools they were previously using lacked essential functionalities that many learners and admins needed. Overall, the L&D team understood that they wanted to not only keep up with work, but also build a best-in-class L&D strategy. ",[3093,3095],{"start":3094,"end":1359,"type":456},206,{"start":3096,"end":1359,"type":587,"data":3097},228,{"link_type":589,"url":3098,"target":2454},"https:\u002F\u002F360learning.com\u002Fblog\u002Fld-strategy-roadmap",{"type":72,"text":1527,"spans":3100,"direction":68},[],{"type":72,"text":3102,"spans":3103,"direction":68},"Since Croud employs a wide variety of specialists who are experts in their own fields, the L&D team knew it was essential to collaborate closely with these internal subject-matter experts to reflect best practices in all the training they put out. It was here that 360Learning’s focus on collaborative learning and powerful co-authoring features stood out. ",[],"RichText$de9bb56b-f6b6-4ca1-9c82-12cf348165f3",{"variation":446,"version":432,"items":3106,"primary":3107,"id":3114,"slice_type":444,"slice_label":7},[],{"text":3108},[3109],{"type":72,"text":3110,"spans":3111,"direction":68},"“We’re big on using education to drive change, and this platform has really allowed us to level up how we do this.” - Emily Simou, Senior Resource Manager at Born Social",[3112],{"start":35,"end":3113,"type":456},115,"RichText$0bbd7cb0-1440-4eb7-b505-c070b0f2bf68",{"variation":431,"version":432,"items":3116,"primary":3117,"id":3125,"slice_type":444,"slice_label":7},[],{"text":3118},[3119,3122],{"type":72,"text":3120,"spans":3121,"direction":68},"Here’s how Croud uses 360Learning to transform their experts into champions for employee, partner, and customer growth.",[],{"type":472,"text":3123,"spans":3124,"direction":68},"1. Stronger onboarding and upskilling with centralized L&D ",[],"RichText$13dfe8dc-cc78-415f-98af-53a9530d8550",{"variation":446,"version":432,"items":3127,"primary":3128,"id":3134,"slice_type":444,"slice_label":7},[],{"text":3129},[3130],{"type":72,"text":3131,"spans":3132,"direction":68},"“We created Croud Campus using 360Learning and having that as a central hub for all of our digital learning made the experience so much easier for our staff.” - Rhys Coleman, Senior L&D Manager",[3133],{"start":35,"end":1814,"type":456},"RichText$b32ecdd2-c93d-460d-8442-74eecc266c6d",{"variation":431,"version":432,"items":3136,"primary":3137,"id":3193,"slice_type":444,"slice_label":7},[],{"text":3138},[3139,3142,3144,3148,3150,3155,3157,3163,3166,3168,3171,3173,3178,3180,3188,3190],{"type":72,"text":3140,"spans":3141,"direction":68},"With Croud Campus by 360Learning, Croud finally has a one-stop shop for all their learning needs that's accessible to everybody in the company. This means the L&D team can fully support the rapid expansion of the Croud Group by providing standardized onboarding experiences for all their new hires.",[],{"type":72,"text":1527,"spans":3143,"direction":68},[],{"type":72,"text":3145,"spans":3146,"direction":68},"“The thing that really stood out to us about 360Learning was the way in which it is both customizable and also has the ability to integrate with so many different tools as well.” - Joanna Martin, Head of L&D",[3147],{"start":35,"end":1898,"type":456},{"type":72,"text":1527,"spans":3149,"direction":68},[],{"type":72,"text":3151,"spans":3152,"direction":68},"Head of People Operations Sophie Perks explains that the learning platform “really does feel like it's a part of The Croud Group, and we can use it across all of our different agencies as well and make it bespoke for them.”",[3153],{"start":455,"end":3154,"type":456},223,{"type":72,"text":1527,"spans":3156,"direction":68},[],{"type":72,"text":3158,"spans":3159,"direction":68},"Emily Simou, Senior Resource Manager at Born Social by The Croud Group, further explains, “As a creative agency, we are more likely to have neurodivergent employees. So it's really important that we’re able to share content in a number of different formats to cater to how people might need to consume information.”\n",[3160],{"start":3161,"end":3162,"type":456},90,315,{"type":72,"text":3164,"spans":3165,"direction":68},"360Learning’s user-friendly platform has enabled Croud and its partner agencies to create more engaging and digestible training content, and to experiment with more interactive learning formats for its diverse learner groups. ",[],{"type":72,"text":1527,"spans":3167,"direction":68},[],{"type":72,"text":3169,"spans":3170,"direction":68},"Today, The Croud Group offers its employees an even wider variety of courses, including internal training content created by SMEs (subject-matter experts) and off-the-shelf content. ",[],{"type":72,"text":1527,"spans":3172,"direction":68},[],{"type":72,"text":3174,"spans":3175,"direction":68},"“Starting a new job takes up a lot of headspace, so having the courses available on-demand has been helpful, when I can find a window that works for me to actually focus and absorb the information.” - Mitch Smith, SEO Account Manager at The Croud Group",[3176],{"start":35,"end":3177,"type":456},199,{"type":72,"text":1527,"spans":3179,"direction":68},[],{"type":72,"text":3181,"spans":3182,"direction":68},"When the agency was using multiple tools to onboard and provide training, it was difficult to ensure all courses stayed up-to-date. With 360Learning, learners can instantly flag missing or outdated information with a comment in the course, and L&D can make updates on the fly in the authoring tool–all within the same platform. ",[3183],{"start":3184,"end":3185,"type":587,"data":3186},283,297,{"id":2507,"type":1131,"tags":3187,"lang":15,"slug":2509,"first_publication_date":2510,"last_publication_date":2511,"uid":2512,"link_type":110,"isBroken":112},[],{"type":72,"text":1527,"spans":3189,"direction":68},[],{"type":72,"text":3191,"spans":3192,"direction":68},"By streamlining and centralizing onboarding and upskilling processes with 360Learning, Croud has achieved higher productivity and greater development opportunities for its individual team members.",[],"RichText$0cb3a098-37d2-4bf1-ad04-2992077c5f93",{"variation":431,"version":432,"items":3195,"primary":3196,"id":3253,"slice_type":444,"slice_label":7},[],{"text":3197},[3198,3201,3204,3206,3209,3211,3216,3218,3224,3226,3229,3231,3236,3238,3243,3245,3248,3250],{"type":472,"text":3199,"spans":3200,"direction":68},"2. Scaling Croudie Network growth with contractor assessments ",[],{"type":72,"text":3202,"spans":3203,"direction":68},"Previously, Croud struggled with ensuring the quality of contractor work, as they didn’t have the tools to assess individual applicants’ experience and skills at scale. ",[],{"type":72,"text":1527,"spans":3205,"direction":68},[],{"type":72,"text":3207,"spans":3208,"direction":68},"360Learning’s platform has enabled Croud applicants to demonstrate their skills and aptitude during the onboarding process, rather than just listing them out as was done in the past. ",[],{"type":72,"text":1527,"spans":3210,"direction":68},[],{"type":72,"text":3212,"spans":3213,"direction":68},"By requiring contractors to complete assessments in the onboarding process, the agency now tests their abilities before they’re assigned any client projects. This step enables Croud to standardize quality control in the Croudie Network, meaning they can give contractors more in-depth feedback, and provide their clients greater peace of mind.",[3214],{"start":574,"end":3215,"type":485},119,{"type":72,"text":1527,"spans":3217,"direction":68},[],{"type":72,"text":3219,"spans":3220,"direction":68},"With the variety of assessment options available in the authoring tool, knowledge and skill checks can now be completed asynchronously, which is vital when working across time zones with global clients and a network of international marketing experts.",[3221],{"start":984,"end":2621,"type":587,"data":3222},{"id":2507,"type":1131,"tags":3223,"lang":15,"slug":2509,"first_publication_date":2510,"last_publication_date":2511,"uid":2512,"link_type":110,"isBroken":112},[],{"type":72,"text":1527,"spans":3225,"direction":68},[],{"type":472,"text":3227,"spans":3228,"direction":68},"3. A dedicated training platform for client education",[],{"type":72,"text":1527,"spans":3230,"direction":68},[],{"type":72,"text":3232,"spans":3233,"direction":68},"“Our clients work with us because they trust in our expertise in digital marketing, so in certain cases it makes sense for us to help their own staff upskill in these areas too.” - Rhys Coleman, Senior L&D Manager",[3234],{"start":35,"end":3235,"type":456},178,{"type":72,"text":1527,"spans":3237,"direction":68},[],{"type":72,"text":3239,"spans":3240,"direction":68},"Having the right packaging for a client training platform is vital for a creative agency like The Croud Group. Rhys explains, “We wanted learners to be able to get up and running quickly and have our support whenever they need it, so having a platform which can be branded for those clients, be easy for them to use, and have a variety of ways to display information, were all important.”",[3241],{"start":1176,"end":3242,"type":456},388,{"type":72,"text":1527,"spans":3244,"direction":68},[],{"type":72,"text":3246,"spans":3247,"direction":68},"360Learning’s platform has enabled The Croud Group to provide client training of an even higher standard by following up on in-person sessions with top-quality digital training. They’ve also begun rolling out digital-only training programs, opening up their client education offering to all regions where Croud conducts business. ",[],{"type":72,"text":1527,"spans":3249,"direction":68},[],{"type":437,"text":3251,"spans":3252,"direction":68},"The Results ",[],"RichText$0b7bc8ef-4b8f-45f3-944e-b6e6519e5c80",{"variation":446,"version":432,"items":3255,"primary":3256,"id":3263,"slice_type":444,"slice_label":7},[],{"text":3257},[3258],{"type":72,"text":3259,"spans":3260,"direction":68},"“I feel like by engaging with 360Learning, we've been given the power to do things that we always knew we were capable of.” - Rhys Coleman, Senior L&D Manager",[3261],{"start":35,"end":3262,"type":456},123,"RichText$fe95332d-3a09-4ada-8a55-803ed7e25ae9",{"variation":431,"version":432,"items":3265,"primary":3266,"id":3313,"slice_type":444,"slice_label":7},[],{"text":3267},[3268,3271,3273,3276,3280,3285,3289,3293,3297,3301,3303,3306,3308],{"type":72,"text":3269,"spans":3270,"direction":68},"Since implementing 360Learning, The Croud Group is now able to consistently track progress and results across all their learning programs, from one place. They measure the performance of their training content with engagement data like reactions and comments, and in-depth reports on learner scores and platform usage. ",[],{"type":72,"text":1527,"spans":3272,"direction":68},[],{"type":72,"text":3274,"spans":3275,"direction":68},"These are some of the results they’ve seen since implementing 360Learning:",[],{"type":72,"text":3277,"spans":3278,"direction":68},"• Average 99% positive reaction score on all learning content",[3279],{"start":911,"end":1395,"type":456},{"type":72,"text":3281,"spans":3282,"direction":68},"• 50,338+ reactions from more than 2000 learners ",[3283,3284],{"start":911,"end":1265,"type":456},{"start":543,"end":759,"type":456},{"type":72,"text":3286,"spans":3287,"direction":68},"• 230 learning paths and counting",[3288],{"start":911,"end":921,"type":456},{"type":72,"text":3290,"spans":3291,"direction":68},"• 1,588 internally-created courses used in the last year",[3292],{"start":911,"end":543,"type":456},{"type":72,"text":3294,"spans":3295,"direction":68},"• 142 days of training in the last 12 months\n",[3296],{"start":911,"end":1395,"type":456},{"type":72,"text":3298,"spans":3299,"direction":68},"Rhys explains that, “People are able to get support with their learning needs in a way we couldn’t achieve before.”",[3300],{"start":921,"end":3113,"type":456},{"type":72,"text":1527,"spans":3302,"direction":68},[],{"type":72,"text":3304,"spans":3305,"direction":68},"Having access to this full range of learning data and metrics enables their L&D team to prove greater business impact of their learning initiatives.",[],{"type":72,"text":1527,"spans":3307,"direction":68},[],{"type":72,"text":3309,"spans":3310,"direction":68},"And these benefits aren’t limited to just the L&D team. Sophie Perks, Head of People Operations, says, “Having access to an easy-to-use training platform like this really does help you stand out from other digital marketing organizations when hiring, because you can offer people so much more than just their day job.”",[3311],{"start":2623,"end":3312,"type":456},318,"RichText$ef936077-858d-4aeb-a8e2-8cc27e4ecc83",{"variation":431,"version":432,"items":3315,"primary":3316,"id":3352,"slice_type":444,"slice_label":7},[],{"text":3317},[3318,3321,3323,3327,3329,3332,3334,3337,3339,3345,3347],{"type":437,"text":3319,"spans":3320,"direction":68},"The Future ",[],{"type":72,"text":1527,"spans":3322,"direction":68},[],{"type":72,"text":3324,"spans":3325,"direction":68},"“I can't imagine life without 360Learning now.” -Joanna Martin, Head of L&D",[3326],{"start":35,"end":1928,"type":456},{"type":72,"text":1527,"spans":3328,"direction":68},[],{"type":72,"text":3330,"spans":3331,"direction":68},"Croud believes that without learning and development, there is no growth in the business. ",[],{"type":72,"text":1527,"spans":3333,"direction":68},[],{"type":72,"text":3335,"spans":3336,"direction":68},"Going forward, the L&D team plans to further decentralize content creation and management, making collaborative learning and knowledge sharing more engaging and accessible than ever across the organization.",[],{"type":72,"text":1527,"spans":3338,"direction":68},[],{"type":72,"text":3340,"spans":3341,"direction":68},"The team also wants to utilize more AI-powered features within the 360Learning platform to supercharge their efficiency and upskilling efforts, and free up even more time for high-level planning and strategy as they grow.",[3342],{"start":94,"end":720,"type":587,"data":3343},{"id":1966,"type":1131,"tags":3344,"lang":15,"slug":1968,"first_publication_date":1969,"last_publication_date":1970,"uid":1672,"link_type":110,"isBroken":112},[],{"type":72,"text":1527,"spans":3346,"direction":68},[],{"type":72,"text":3348,"spans":3349,"direction":68},"“The tool itself is amazing, but it's nothing without the team as well, and we are really pleased to be able to work with the 360Learning team. L&D throws up constant challenges, but it's nice to know that we're able to face them together.” - Rhys Coleman, Senior L&D Manager",[3350],{"start":35,"end":3351,"type":456},241,"RichText$4fb8d5a6-25b9-4eec-b866-1f1c2b7c8e84",{"variation":431,"version":432,"items":3354,"primary":3355,"id":3390,"slice_type":1337,"slice_label":7},[],{"document":3356},{"id":1271,"type":1272,"tags":3357,"lang":15,"slug":1274,"first_publication_date":1275,"last_publication_date":1276,"uid":1277,"data":3358,"link_type":110,"key":3389,"isBroken":112},[],{"body":3359,"form_config":3387},[3360,3378],{"variation":431,"version":432,"items":3361,"primary":3374,"id":1309,"slice_type":1310,"slice_label":7},[3362,3366,3370],{"benefit_icon":3363,"benefit_copy":1289},{"dimensions":3364,"alt":7,"copyright":7,"url":1285,"id":1286,"edit":3365},{"width":740,"height":740},{"x":35,"y":35,"zoom":1288,"background":91},{"benefit_icon":3367,"benefit_copy":1296},{"dimensions":3368,"alt":7,"copyright":7,"url":1293,"id":1294,"edit":3369},{"width":740,"height":740},{"x":35,"y":35,"zoom":1288,"background":91},{"benefit_icon":3371,"benefit_copy":1303},{"dimensions":3372,"alt":7,"copyright":7,"url":1300,"id":1301,"edit":3373},{"width":740,"height":740},{"x":35,"y":35,"zoom":1288,"background":91},{"title":3375},[3376],{"type":65,"text":1307,"spans":3377,"direction":68},[],{"variation":431,"version":432,"items":3379,"primary":3380,"id":1326,"slice_type":1327,"slice_label":7},[],{"top_form_title":3381,"background_image":3384},[3382],{"type":65,"text":1316,"spans":3383,"direction":68},[],{"dimensions":3385,"alt":1322,"copyright":7,"url":1323,"id":1324,"edit":3386},{"width":1320,"height":1321},{"x":35,"y":35,"zoom":36,"background":37},{"id":1329,"type":1330,"tags":3388,"lang":15,"slug":1277,"first_publication_date":1332,"last_publication_date":1333,"link_type":110,"key":1334,"isBroken":112},[],"88ad6429-3239-492a-a9ad-65b27f27f175","ConversionForm$8486e8aa-3ed7-4379-a88c-a0b93c402ef8",{"variation":431,"version":432,"items":3392,"primary":4841,"id":4845,"slice_type":1644,"slice_label":7},[3393,3838,4376],{"resource":3394},{"id":3395,"type":894,"tags":3396,"lang":15,"slug":3397,"first_publication_date":1626,"last_publication_date":3398,"uid":3399,"data":3400,"link_type":110,"key":3837,"isBroken":112},"YmuQ8hEAAGycrYh0",[],"how-aircall-onboards-40-new-hires-a-month-with-one-full-time-ld-manager-via-collaborative-learning","2026-06-17T14:37:22+0000","aircall",{"body":3401,"tags":3783,"company_logo":3798,"illustration":3804,"key_figures":3811,"title":3833,"reading_time":2014},[3402,3409,3436,3448,3470,3479,3490,3505,3515,3527,3536,3554,3563,3572,3587,3596,3605,3626,3636,3645,3683,3694,3720,3735,3749,3756],{"variation":1761,"version":432,"items":3403,"primary":3405,"id":3408,"slice_type":1768,"slice_label":7},[3404],{},{"is_ai_theme":112,"title":3406,"wistia_id":3407},[],"k42azayla9","VideoPlayer$52971ee8-5efb-44a1-b835-548bfcc0799f",{"variation":431,"version":432,"items":3410,"primary":3431,"id":3435,"slice_type":969,"slice_label":7},[3411,3421],{"profile_picture":3412,"name":3419,"role":3420},{"dimensions":3413,"alt":3414,"copyright":7,"url":3415,"id":3416,"edit":3417},{"width":906,"height":906},"Marine de Scorbiac | Aircall","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fcd359591-3f7b-4c35-8595-441e594cbd1a_Marine+de+Scorbiac++-+Aircall.jpg?auto=format%2Ccompress&rect=0%2C0%2C8894%2C8894&w=128&h=128","YSehnBAAAGbvJou_",{"x":35,"y":35,"zoom":3418,"background":91},0.11996251171508904,"Marine de Scorbiac","VP Talent - Learning & Development",{"profile_picture":3422,"name":3429,"role":3430},{"dimensions":3423,"alt":3424,"copyright":7,"url":3425,"id":3426,"edit":3427},{"width":906,"height":906},"Missy Strong | Aircall","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fe9b9341d-4071-4a63-a70c-460e0e478bd9_Missy+Strong+-+Aircall.jpg?auto=format%2Ccompress&rect=0%2C0%2C5177%2C5177&w=128&h=128","YQBx4xMAACQAW5qE",{"x":35,"y":35,"zoom":3428,"background":91},0.15724815724815724,"Missy Strong","Global Learning & Talent Development Partner",{"team_title":3432},[3433],{"type":437,"text":966,"spans":3434},[],"Team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"variation":431,"version":432,"items":3437,"primary":3439,"id":3447,"slice_type":444,"slice_label":7},[3438],{},{"text":3440},[3441,3444],{"type":437,"text":3442,"spans":3443},"The challenge",[],{"type":72,"text":3445,"spans":3446},"Aircall has 650 employees around the globe, and the company is still growing, fast. To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":446,"version":432,"items":3449,"primary":3451,"id":3469,"slice_type":444,"slice_label":7},[3450],{},{"text":3452},[3453,3457,3461,3465],{"type":72,"text":3454,"spans":3455},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[3456],{"start":35,"end":911,"type":456},{"type":72,"text":3458,"spans":3459},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[3460],{"start":35,"end":911,"type":456},{"type":72,"text":3462,"spans":3463},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[3464],{"start":35,"end":911,"type":456},{"type":72,"text":3466,"spans":3467},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[3468],{"start":35,"end":1516,"type":456},"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":431,"version":432,"items":3471,"primary":3473,"id":3478,"slice_type":444,"slice_label":7},[3472],{},{"text":3474},[3475],{"type":72,"text":3476,"spans":3477}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":431,"version":432,"items":3480,"primary":3482,"id":3489,"slice_type":444,"slice_label":7},[3481],{},{"text":3483},[3484,3486],{"type":437,"text":1839,"spans":3485},[],{"type":72,"text":3487,"spans":3488},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":431,"version":432,"items":3491,"primary":3493,"id":3504,"slice_type":444,"slice_label":7},[3492],{},{"text":3494},[3495,3498,3501],{"type":472,"text":3496,"spans":3497},"1. Collaborative learning enables Aircall to scale fast",[],{"type":72,"text":3499,"spans":3500},"Aircall is growing at an increasingly rapid rate, so it was critical for Marine and Missy to choose an onboarding solution that would keep up with the pace of new hires entering the business. “Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner,” says Marine. ",[],{"type":72,"text":3502,"spans":3503},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. This shows just how efficient their onboarding system is. ",[],"RichText$b0574431-98d3-49d7-815c-a2ceebf64d7d",{"variation":446,"version":432,"items":3506,"primary":3508,"id":3514,"slice_type":444,"slice_label":7},[3507],{},{"text":3509},[3510],{"type":72,"text":3511,"spans":3512},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". ",[3513],{"start":35,"end":906,"type":456},"RichText$e565cdb0-e8b9-4958-a7da-5d8cffc5b0ea",{"variation":431,"version":432,"items":3516,"primary":3518,"id":3526,"slice_type":444,"slice_label":7},[3517],{},{"text":3519},[3520,3523],{"type":72,"text":3521,"spans":3522},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":72,"text":3524,"spans":3525},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],"RichText$d4cf0ffa-b394-406c-bd09-da21c8dd7d9d",{"variation":446,"version":432,"items":3528,"primary":3530,"id":3535,"slice_type":444,"slice_label":7},[3529],{},{"text":3531},[3532],{"type":72,"text":3533,"spans":3534},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],"RichText$ccbe4e8d-b225-4b6c-9e52-f79ecfe5d060",{"variation":431,"version":432,"items":3537,"primary":3539,"id":3553,"slice_type":444,"slice_label":7},[3538],{},{"text":3540},[3541,3544,3547,3550],{"type":472,"text":3542,"spans":3543},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":72,"text":3545,"spans":3546},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":72,"text":3548,"spans":3549},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":72,"text":3551,"spans":3552},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],"RichText$449e0ec9-819a-402f-be73-c2ff8db4c94c",{"variation":446,"version":432,"items":3555,"primary":3557,"id":3562,"slice_type":444,"slice_label":7},[3556],{},{"text":3558},[3559],{"type":72,"text":3560,"spans":3561},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":431,"version":432,"items":3564,"primary":3566,"id":3571,"slice_type":444,"slice_label":7},[3565],{},{"text":3567},[3568],{"type":72,"text":3569,"spans":3570},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":431,"version":432,"items":3573,"primary":3575,"id":3586,"slice_type":444,"slice_label":7},[3574],{},{"text":3576},[3577,3580,3583],{"type":472,"text":3578,"spans":3579},"3. Collaborative learning provides a single source of truth",[],{"type":72,"text":3581,"spans":3582},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":72,"text":3584,"spans":3585},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":446,"version":432,"items":3588,"primary":3590,"id":3595,"slice_type":444,"slice_label":7},[3589],{},{"text":3591},[3592],{"type":72,"text":3593,"spans":3594},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],"RichText$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"variation":431,"version":432,"items":3597,"primary":3599,"id":3604,"slice_type":444,"slice_label":7},[3598],{},{"text":3600},[3601],{"type":72,"text":3602,"spans":3603},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":431,"version":432,"items":3606,"primary":3608,"id":3625,"slice_type":444,"slice_label":7},[3607],{},{"text":3609},[3610,3613,3616,3619],{"type":472,"text":3611,"spans":3612},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":72,"text":3614,"spans":3615},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":72,"text":3617,"spans":3618},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":72,"text":3620,"spans":3621},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[3622],{"start":3623,"end":3624,"type":456},255,256,"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":446,"version":432,"items":3627,"primary":3629,"id":3635,"slice_type":444,"slice_label":7},[3628],{},{"text":3630},[3631],{"type":72,"text":3632,"spans":3633},"\"Without learning, we aren’t really Aircall\". ",[3634],{"start":35,"end":1166,"type":456},"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":431,"version":432,"items":3637,"primary":3639,"id":3644,"slice_type":444,"slice_label":7},[3638],{},{"text":3640},[3641],{"type":72,"text":3642,"spans":3643},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":431,"version":432,"items":3646,"primary":3648,"id":3682,"slice_type":444,"slice_label":7},[3647],{},{"text":3649},[3650,3653,3656,3662,3672,3679],{"type":472,"text":3651,"spans":3652},"5. Collaborative learning increases efficiency through useful product features",[],{"type":72,"text":3654,"spans":3655},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":72,"text":3657,"spans":3658},"• Paths. The Paths feature allows course creators to combine several courses on the same topic into one path. This enables courses to be broken down into digestible chunks which is crucial for learners who can’t attend live training sessions. ",[3659],{"start":911,"end":2145,"type":587,"data":3660},{"link_type":589,"url":3661},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-update-squad-overview-feedback-inbox\u002F",{"type":72,"text":3663,"spans":3664},"• Reactions and Relevance Scores. The Reactions and Relevance Score features give course creators the ability to keep track of learners’ progress and gather feedback in real-time, allowing course creators to discuss or refine their content.",[3665,3668,3671],{"start":911,"end":1249,"type":587,"data":3666},{"link_type":589,"url":3667},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F",{"start":1251,"end":586,"type":587,"data":3669},{"link_type":589,"url":3670},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F",{"start":586,"end":543,"type":456},{"type":72,"text":3673,"spans":3674},"• Discussion forum. The discussion forum in 360Learning brings to life the social aspect of learning. Learners can start virtual conversations and ask questions, encourage their peers to share information, and provide specific comments or feedback on course content.",[3675,3678],{"start":911,"end":881,"type":587,"data":3676},{"link_type":589,"url":3677},"https:\u002F\u002F360learning.com\u002Fblog\u002Fdiscussion-forum\u002F",{"start":881,"end":2853,"type":456},{"type":72,"text":3680,"spans":3681},"Now to the results. How has 360Learning helped Aircall create an impact within the business?",[],"RichText$e247d015-7a97-44f3-9729-eac40baed809",{"variation":431,"version":432,"items":3684,"primary":3686,"id":3693,"slice_type":444,"slice_label":7},[3685],{},{"text":3687},[3688,3690],{"type":437,"text":1992,"spans":3689},[],{"type":72,"text":3691,"spans":3692},"By leveraging Aircall’s subject-matter experts and encouraging knowledge sharing across the organization, the L&D team has been able to scale their onboarding and wider employee training with impactful, demonstrable results:",[],"RichText$78eb0e62-11f3-41bc-9173-bb72b9f78e4c",{"variation":446,"version":432,"items":3695,"primary":3697,"id":3719,"slice_type":444,"slice_label":7},[3696],{},{"text":3698},[3699,3703,3707,3711,3715],{"type":72,"text":3700,"spans":3701},"• Onboarding 40 new hires with only one full-time employee",[3702],{"start":35,"end":2371,"type":456},{"type":72,"text":3704,"spans":3705},"• 99% relevancy score on courses created on 360Learning",[3706],{"start":35,"end":921,"type":456},{"type":72,"text":3708,"spans":3709},"• 97% completion rate for employee-created courses",[3710],{"start":35,"end":921,"type":456},{"type":72,"text":3712,"spans":3713},"• Over 100 courses created on 360Learning ",[3714],{"start":35,"end":881,"type":456},{"type":72,"text":3716,"spans":3717},"• More than 1 in 10 Aircall employees have contributed to a course, providing a new opportunity for professional development",[3718],{"start":35,"end":636,"type":456},"RichText$a866cf03-c0ef-4966-85bd-c31549f5283c",{"variation":431,"version":432,"items":3721,"primary":3723,"id":3734,"slice_type":444,"slice_label":7},[3722],{},{"text":3724},[3725,3728,3731],{"type":472,"text":3726,"spans":3727},"Looking forward to upskilling and levelling up",[],{"type":72,"text":3729,"spans":3730},"Collaborative learning has enabled Aircall to scale its onboarding and employee training programs with speed while maintaining a quality experience for all employees. ",[],{"type":72,"text":3732,"spans":3733},"In the coming year, Aircall will be focusing on upskilling, reskilling, and levelling up. 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In order to put employee growth back at the heart of their learning strategy, Adisseo sought a modern tool that could engage and empower their field employees.",[5016],{"start":35,"end":879,"type":456},{"type":72,"text":5018,"spans":5019},"\nIdentifying and enabling internal experts required significant effort and dedication. The process to transfer product and technical knowledge to reskill and upskill employees was a valuable investment of time and energy. \n",[5020],{"start":36,"end":879,"type":456},{"type":72,"text":5022,"spans":5023},"Adisseo needed integrated systems to be able to track their digital training with their face-to-face training, as well as certification management. They sought a modern, streamlined  LMS to improve user experience and employee training satisfaction.",[5024],{"start":35,"end":543,"type":456},"RichText$dc9286c5-8aa2-4126-835e-82cb3c7e57ae",{"variation":431,"version":432,"items":5027,"primary":5029,"id":5036,"slice_type":444,"slice_label":7},[5028],{},{"text":5030},[5031],{"type":72,"text":5032,"spans":5033},"Adisseo’s solution was to leverage the powerful integration between 360Learning and SAP SuccessFactors.",[5034],{"start":35,"end":5035,"type":456},103,"RichText$1a6feaab-8973-423a-8110-c719de0d38ef",{"variation":446,"version":432,"items":5038,"primary":5040,"id":5059,"slice_type":444,"slice_label":7},[5039],{},{"text":5041},[5042,5048,5050,5054],{"type":72,"text":5043,"spans":5044},"Solution 1: Implement a comprehensive and seamlessly integrated learning platform (SAP SuccessFactors LMS + 360Learning LXP and Academies). 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Ancelot | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F18aa4e5c-6e54-4c15-a3cc-125fddbc79a0_Joffrey.jpeg?auto=format%2Ccompress&rect=-21%2C0%2C71442%2C71442&w=128&h=128","YyR2LRcAAC8ACu-w",{"x":5577,"y":35,"zoom":5578,"background":91},-21,0.042328042328042326,"Joffrey Ancelot","Pedagogical and Digital Development Engineer at Michelin",{"profile_picture":5582,"name":5588,"role":5589},{"dimensions":5583,"alt":5584,"copyright":7,"url":5585,"id":5586,"edit":5587},{"width":906,"height":906},"Nathalie Pasquet | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVInpm069VX18ch_NathaliePasquet.png?auto=format%2Ccompress&w=128&h=128","ZnVInpm069VX18ch",{"x":35,"y":35,"zoom":36,"background":37},"Nathalie Pasquet","Pedagogical Engineer at Michelin",{"profile_picture":5591,"name":5597,"role":5598},{"dimensions":5592,"alt":5593,"copyright":7,"url":5594,"id":5595,"edit":5596},{"width":906,"height":906},"Antoine Girre | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVIa5m069VX18cc_AntoineGIrre.png?auto=format%2Ccompress&rect=0%2C6%2C984%2C984&w=128&h=128","ZnVIa5m069VX18cc",{"x":35,"y":1712,"zoom":36,"background":37},"Antoine Girre","Training Center Manager at Michelin",{"profile_picture":5600,"name":5606,"role":5607},{"dimensions":5601,"alt":5602,"copyright":7,"url":5603,"id":5604,"edit":5605},{"width":906,"height":906},"Ovidiu Panaite | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVIwpm069VX18cq_Ovidiu.jpeg?auto=format%2Ccompress&w=128&h=128","ZnVIwpm069VX18cq",{"x":35,"y":35,"zoom":36,"background":37},"Ovidiu Panaite","Sales and Product Trainer, Europe & Central Asia, at Michelin",{"team_title":5609},[5610],{"type":437,"text":2929,"spans":5611},[],{"variation":431,"version":432,"items":5613,"primary":5615,"id":4447,"slice_type":444,"slice_label":7},[5614],{},{"text":5616},[5617,5619,5622,5625,5628,5631,5633],{"type":437,"text":1790,"spans":5618,"direction":68},[],{"type":472,"text":5620,"spans":5621,"direction":68},"Developing talents to build the future together",[],{"type":72,"text":5623,"spans":5624,"direction":68},"The group's vision for the future is based on one conviction: tomorrow, everything at Michelin will be sustainable. All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":72,"text":5626,"spans":5627,"direction":68},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":472,"text":5629,"spans":5630,"direction":68},"Driving global impact with user-generated content",[],{"type":472,"text":1527,"spans":5632,"direction":68},[],{"type":72,"text":5634,"spans":5635,"direction":68},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],{"variation":446,"version":432,"items":5637,"primary":5638,"id":5643,"slice_type":444,"slice_label":7},[],{"text":5639},[5640],{"type":72,"text":5641,"spans":5642,"direction":68},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":431,"version":432,"items":5645,"primary":5646,"id":5664,"slice_type":444,"slice_label":7},[],{"text":5647},[5648,5652,5655,5658,5660],{"type":72,"text":5649,"spans":5650,"direction":68},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[5651],{"start":35,"end":1395,"type":456},{"type":72,"text":5653,"spans":5654,"direction":68},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":72,"text":5656,"spans":5657,"direction":68},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":72,"text":1527,"spans":5659,"direction":68},[],{"type":72,"text":5661,"spans":5662,"direction":68},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[5663],{"start":35,"end":2441,"type":456},"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":431,"version":432,"items":5666,"primary":5668,"id":4533,"slice_type":444,"slice_label":7},[5667],{},{"text":5669},[5670,5672,5676,5680,5682,5686],{"type":437,"text":2294,"spans":5671,"direction":68},[],{"type":472,"text":5673,"spans":5674,"direction":68},"The 'Talent Factory' creates unique learning experiences",[5675],{"start":35,"end":984,"type":456},{"type":72,"text":5677,"spans":5678,"direction":68},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[5679],{"start":2853,"end":1688,"type":485},{"type":72,"text":1527,"spans":5681,"direction":68},[],{"type":472,"text":5683,"spans":5684,"direction":68},"Unite a community of learning champions with 360Learning",[5685],{"start":35,"end":984,"type":456},{"type":72,"text":5687,"spans":5688,"direction":68},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],{"variation":446,"version":432,"items":5690,"primary":5691,"id":5696,"slice_type":444,"slice_label":7},[],{"text":5692},[5693],{"type":72,"text":5694,"spans":5695,"direction":68},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":431,"version":432,"items":5698,"primary":5700,"id":4596,"slice_type":444,"slice_label":7},[5699],{},{"text":5701},[5702,5705,5707],{"type":472,"text":5703,"spans":5704},"Step 1: Break down the barriers to creation",[],{"type":72,"text":1527,"spans":5706},[],{"type":72,"text":5708,"spans":5709},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[5710],{"start":35,"end":1949,"type":456},{"variation":446,"version":432,"items":5712,"primary":5714,"id":4607,"slice_type":444,"slice_label":7},[5713],{},{"text":5715},[5716],{"type":72,"text":5717,"spans":5718},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[5719],{"start":35,"end":5720,"type":456},288,{"variation":431,"version":432,"items":5722,"primary":5724,"id":4639,"slice_type":444,"slice_label":7},[5723],{},{"text":5725},[5726,5732,5734],{"type":72,"text":5727,"spans":5728,"direction":68},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[5729],{"start":3215,"end":5730,"type":587,"data":5731},148,{"link_type":589,"url":4023,"target":591},{"type":72,"text":1527,"spans":5733,"direction":68},[],{"type":72,"text":5735,"spans":5736,"direction":68},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[5737],{"start":2441,"end":5738,"type":587,"data":5739},166,{"link_type":589,"url":5740,"target":591},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations",{"variation":446,"version":432,"items":5742,"primary":5743,"id":5748,"slice_type":444,"slice_label":7},[],{"text":5744},[5745],{"type":72,"text":5746,"spans":5747,"direction":68},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":431,"version":432,"items":5750,"primary":5752,"id":4664,"slice_type":444,"slice_label":7},[5751],{},{"text":5753},[5754,5758,5760],{"type":72,"text":5755,"spans":5756,"direction":68},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[5757],{"start":3177,"end":3154,"type":456},{"type":72,"text":1527,"spans":5759,"direction":68},[],{"type":72,"text":5761,"spans":5762,"direction":68},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[5763],{"start":5764,"end":5765,"type":587,"data":5766},105,121,{"id":1930,"type":1131,"tags":5767,"lang":15,"slug":1932,"first_publication_date":1933,"last_publication_date":1934,"uid":1935,"link_type":110,"isBroken":112},[],{"variation":431,"version":432,"items":5769,"primary":5770,"id":5778,"slice_type":444,"slice_label":7},[],{"text":5771},[5772],{"type":72,"text":5773,"spans":5774,"direction":68},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[5775],{"start":5776,"end":5777,"type":456},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":431,"version":432,"items":5780,"primary":5782,"id":4676,"slice_type":444,"slice_label":7},[5781],{},{"text":5783},[5784,5787,5789,5795],{"type":72,"text":5785,"spans":5786},"Breaking down the barriers to course creation has two major benefits:",[],{"type":72,"text":1527,"spans":5788},[],{"type":72,"text":5790,"spans":5791},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[5792,5793],{"start":911,"end":1395,"type":456},{"start":3921,"end":2614,"type":587,"data":5794},{"link_type":589,"url":3667},{"type":72,"text":5796,"spans":5797},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. Yep, two.",[5798],{"start":911,"end":858,"type":456},{"variation":446,"version":432,"items":5800,"primary":5802,"id":5808,"slice_type":444,"slice_label":7},[5801],{},{"text":5803},[5804],{"type":72,"text":5805,"spans":5806},"Joffrey has expressed with relief, \"Thanks to widely accessible training and learning automations, there is no need to manually validate access or register learners for sessions...that’s so many hours saved for the team.”",[5807],{"start":1750,"end":4926,"type":456},"RichText$d5e8d2a1-858a-4cf4-9757-687fc34219cf",{"variation":431,"version":432,"items":5810,"primary":5812,"id":5827,"slice_type":444,"slice_label":7},[5811],{},{"text":5813},[5814,5817,5819],{"type":472,"text":5815,"spans":5816},"Step 2: Proactively recruit internal champions",[],{"type":72,"text":1527,"spans":5818},[],{"type":72,"text":5820,"spans":5821},"The Michelin team identifies internal learning champions thanks to the achievements distributed to power users on the 360Learning platform. These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[5822,5825],{"start":617,"end":3931,"type":587,"data":5823},{"id":2444,"type":1131,"tags":5824,"lang":15,"slug":2446,"first_publication_date":1933,"last_publication_date":2447,"uid":2448,"link_type":110,"isBroken":112},[],{"start":5738,"end":5826,"type":456},211,"RichText$fb518769-811c-4092-af43-15f18b06ab9e",{"variation":431,"version":432,"items":5829,"primary":5831,"id":5841,"slice_type":444,"slice_label":7},[5830],{},{"text":5832},[5833,5836,5838],{"type":472,"text":5834,"spans":5835},"Step 3: Build community loyalty ",[],{"type":72,"text":1527,"spans":5837},[],{"type":72,"text":5839,"spans":5840},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],"RichText$01855ef6-ec30-48c7-84e3-2bfc170a575d",{"variation":446,"version":432,"items":5843,"primary":5845,"id":5852,"slice_type":444,"slice_label":7},[5844],{},{"text":5846},[5847],{"type":72,"text":5848,"spans":5849},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[5850],{"start":5058,"end":5851,"type":456},140,"RichText$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"variation":431,"version":432,"items":5854,"primary":5856,"id":5882,"slice_type":444,"slice_label":7},[5855],{},{"text":5857},[5858,5863,5865,5870,5878],{"type":72,"text":5859,"spans":5860},"Another important point is to guarantee community members tangible and exclusive rewards with participation. For example:",[5861],{"start":62,"end":5862,"type":456},108,{"type":72,"text":1527,"spans":5864},[],{"type":72,"text":5866,"spans":5867},"• Skill validation in the Michelin internal reference system",[5868,5869],{"start":911,"end":2145,"type":456},{"start":1081,"end":881,"type":456},{"type":72,"text":5871,"spans":5872},"• Training content visibility on a global level. The training team maintains complete control over operations,  with easy management of user permissions. 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reporting",[6417,6418],{"start":35,"end":1103,"type":485},{"start":35,"end":476,"type":456},{"type":861,"text":6420,"spans":6421,"direction":68},"Reduced turnover through formal career pathways, particularly in field and sales roles",[6422,6424],{"start":35,"end":6423,"type":485},86,{"start":35,"end":1251,"type":456},{"type":72,"text":6426,"spans":6427,"direction":68},"Read more about Ishida's story",[6428,8101],{"start":35,"end":62,"type":587,"data":6429},{"id":6430,"type":894,"tags":6431,"lang":15,"slug":6432,"first_publication_date":6433,"last_publication_date":6434,"uid":6435,"data":6436,"link_type":110,"isBroken":112},"Z9GqcxAAAB8Agu9W",[],"how-ishida-transformed-from-reactive-to-proactive-ld-by-automating-compliance-and-frontline-training","2025-03-26T10:04:43+0000","2026-06-17T10:26:31+0000","ishida",{"body":6437,"tags":8040,"company_logo":8067,"illustration":8073,"key_figures":8078,"title":8097,"reading_time":1712},[6438,6469,6486,6502,6512,6523,6549,6582,6618,6626,6643,6667,6675,6683,6711,6757,6765,6802,6810,6847,6883,6934,6972],{"variation":431,"version":432,"items":6439,"primary":6464,"id":6468,"slice_type":969,"slice_label":7},[6440,6448,6456],{"profile_picture":6441,"name":6446,"role":6447},{"dimensions":6442,"alt":7,"copyright":7,"url":6443,"id":6444,"edit":6445},{"width":906,"height":906},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9G1RxsAHJWomdLc_NicholasTaylorIshidaL%26DManager.jpg?auto=format,compress&rect=0,0,256,256&w=128&h=128","Z9G1RxsAHJWomdLc",{"x":35,"y":35,"zoom":36,"background":37},"Nicholas Taylor","L&D Manager, Ishida Europe",{"profile_picture":6449,"name":6454,"role":6455},{"dimensions":6450,"alt":7,"copyright":7,"url":6451,"id":6452,"edit":6453},{"width":906,"height":906},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9GrwhsAHJWomc_T_SarahCashIshidaSeniorL%26DBusinessPartner.jpg?auto=format,compress&rect=28,0,605,605&w=128&h=128","Z9GrwhsAHJWomc_T",{"x":4119,"y":35,"zoom":36,"background":37},"Sarah Cash","Senior L&D Business Partner",{"profile_picture":6457,"name":6462,"role":6463},{"dimensions":6458,"alt":7,"copyright":7,"url":6459,"id":6460,"edit":6461},{"width":906,"height":906},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9Gr4RsAHJWomc_b_JakubKominkaIshidaCoreProductTrainer.jpg?auto=format,compress&rect=0,65,1154,1154&w=128&h=128","Z9Gr4RsAHJWomc_b",{"x":35,"y":100,"zoom":36,"background":37},"Jakub Kominka","Core Product Trainer",{"team_title":6465},[6466],{"type":437,"text":966,"spans":6467,"direction":68},[],"Team$402611c7-1bb0-4b56-af70-a2e397ca3e0c",{"variation":431,"version":432,"items":6470,"primary":6471,"id":6485,"slice_type":444,"slice_label":7},[],{"text":6472},[6473,6475,6478],{"type":437,"text":998,"spans":6474,"direction":68},[],{"type":72,"text":6476,"spans":6477,"direction":68},"Ishida’s 7-person L&D team includes specialist trainers for assembly, core product lines, and field services–and together they cover compliance, technical skills, and leadership development for more than 700 employees. ",[],{"type":72,"text":6479,"spans":6480,"direction":68},"Before leveraging 360Learning, the team relied heavily on manual processes to execute the majority of their work, which seriously impacted their efficiency and business impact. These were some of the biggest challenges they faced:",[6481,6483],{"start":5996,"end":6482,"type":456},155,{"start":2983,"end":6484,"type":456},175,"RichText$e773b9f1-b513-4f04-bc8d-37620f3f86d4",{"variation":431,"version":432,"items":6487,"primary":6488,"id":6501,"slice_type":444,"slice_label":7},[],{"text":6489},[6490,6494,6497],{"type":472,"text":6491,"spans":6492,"direction":68},"1. Manual, time-consuming administration",[6493],{"start":35,"end":2583,"type":456},{"type":72,"text":6495,"spans":6496,"direction":68},"Before 360Learning, Ishida relied heavily on spreadsheets and a basic learning module in their HR suite–which couldn’t keep up with the demands of their enterprise’s size and complexity. ",[],{"type":72,"text":6498,"spans":6499,"direction":68},"These technical limitations forced both the L&D and Health & Safety teams to manually track their training and compliance programs across 25+ spreadsheets. Overseeing admin for compliance certifications, like critical equipment operation licenses, was in itself an overly time-consuming task. ",[6500],{"start":793,"end":2442,"type":456},"RichText$e084ed3e-04f3-4e84-92e0-806ca1423930",{"variation":446,"version":432,"items":6503,"primary":6504,"id":6511,"slice_type":444,"slice_label":7},[],{"text":6505},[6506],{"type":72,"text":6507,"spans":6508,"direction":68},"“Coordination and record keeping was the toughest part of my job. We had five core machine products with endless variations, plus a global workforce—managing it all manually was nearly impossible.” – Nicholas Taylor, L&D Manager",[6509],{"start":6510,"end":853,"type":456},197,"RichText$90a669e6-2a1a-4b55-bab9-80c9638b4f0b",{"variation":431,"version":432,"items":6513,"primary":6514,"id":6522,"slice_type":444,"slice_label":7},[],{"text":6515},[6516,6519],{"type":72,"text":6517,"spans":6518,"direction":68},"Nick’s team wasted hours every week consolidating spreadsheets, chasing certificate renewals, and following up with multiple departments to confirm attendance.",[],{"type":72,"text":6520,"spans":6521,"direction":68},"The process quickly became unmanageable for a growing global workforce, especially when juggling in-person training schedules, attendee lists, and certificate renewals–causing confusion and missed deadlines.",[],"RichText$48015520-ee08-4276-a821-cc1797de3a25",{"variation":431,"version":432,"items":6524,"primary":6525,"id":6548,"slice_type":444,"slice_label":7},[],{"text":6526},[6527,6531,6537,6543],{"type":472,"text":6528,"spans":6529,"direction":68},"2. Compliance coverage that struggled to stay audit-ready  ",[6530],{"start":35,"end":5103,"type":456},{"type":72,"text":6532,"spans":6533,"direction":68},"Operating in a heavily regulated industry, Ishida needs to keep strict records on training to stay audit-ready at all times. But teams felt like they were constantly playing catch-up in the old system. ",[6534,6535],{"start":1260,"end":798,"type":456},{"start":6482,"end":6536,"type":456},182,{"type":72,"text":6538,"spans":6539,"direction":68},"Health & Safety certificates need to be renewed annually or tri-annually, and with no automated reminders or reliable reporting, employees and managers were only able to work reactively, with many workers either missing important recertifications, or finding out too late that their license had lapsed. ",[6540],{"start":6541,"end":6542,"type":456},170,185,{"type":72,"text":6544,"spans":6545,"direction":68},"With a complex range of safety requirements—from crane operation to GDPR—the team lacked tools to ensure that 100% of their employees were up-to-date with compliance at all times. This risked not only regulatory non-compliance but also potential safety incidents on the shop floor.",[6546],{"start":2451,"end":6547,"type":456},226,"RichText$74fa82e1-82e7-4142-888c-40e0bdeb8ca0",{"variation":431,"version":432,"items":6550,"primary":6551,"id":6581,"slice_type":444,"slice_label":7},[],{"text":6552},[6553,6557,6561,6564,6567,6570,6573,6576],{"type":472,"text":6554,"spans":6555,"direction":68},"3. Difficulty scaling frontline & technical training",[6556],{"start":35,"end":2049,"type":456},{"type":72,"text":6558,"spans":6559,"direction":68},"As the company grew, it struggled to ensure consistent, timely upskilling for dispersed teams.",[6560],{"start":636,"end":4473,"type":456},{"type":72,"text":6562,"spans":6563,"direction":68},"Ishida’s frontline teams, such as assembly technicians and field service engineers, needed extensive hands-on training. And sales teams required larger blended learning programs that were up to 9 months long with 50+ sub-trainings. ",[],{"type":72,"text":6565,"spans":6566,"direction":68},"Before 360Learning, scheduling multi-session paths for these different learner groups was chaotic and inflexible—even something as routine as forklift training demanded a flurry of emails and manual sign-ups. ",[],{"type":72,"text":6568,"spans":6569,"direction":68},"Because there were only synchronous training sessions, field service engineers stationed across different time zones couldn’t consistently attend live training webinars, causing them to miss crucial updates when new parts or product lines were introduced. ",[],{"type":72,"text":6571,"spans":6572,"direction":68},"On top of it all, limited LMS reporting meant managers lacked insight into how to best prepare or upskill new hires, leading to frustration and slow onboarding.",[],{"type":72,"text":6574,"spans":6575,"direction":68},"This all made it difficult to deliver consistent, timely upskilling across Ishida’s globally dispersed workforce. Team members desperately needed on-demand learning materials they could easily reference on their own time. ",[],{"type":72,"text":6577,"spans":6578,"direction":68},"As Nick explained, it was a challenge to get “the right people the right training at the right time”—especially for those who have 90% of training on the job, but still need online documentation.",[6579],{"start":1166,"end":6580,"type":456},99,"RichText$99a11d89-ed1b-4733-b4ab-3ba3494238f4",{"variation":431,"version":432,"items":6583,"primary":6584,"id":6617,"slice_type":444,"slice_label":7},[],{"text":6585},[6586,6590,6598,6601,6607,6612],{"type":472,"text":6587,"spans":6588,"direction":68},"4. Limited capacity for strategic, tailored L&D",[6589],{"start":35,"end":1928,"type":456},{"type":72,"text":6591,"spans":6592,"direction":68},"Ishida has a wide portfolio of manufacturing products, operating in numerous sectors across EMEA. By nature, the company creates a vast amount of proprietary knowledge and skills. Much of the critical knowledge they needed to share bespoke short targeted learning resources (case studies, product updates, technical information, etc.) for specific regions and teams, rather than generic courses. ",[6593,6594,6595],{"start":1359,"end":4060,"type":456},{"start":4062,"end":4574,"type":456},{"start":6596,"end":6597,"type":456},365,366,{"type":72,"text":6599,"spans":6600,"direction":68},"But despite the complexity and volume of resources needed, the central L&D team could only focus on manually creating large learning content for the masses, as learning needs were prioritized by audience size. ",[],{"type":72,"text":6602,"spans":6603,"direction":68},"Between this, data entry, manual tracking, and email coordination, the L&D team lacked the bandwidth to focus on strategic development–which meant employee development and leadership programs were often put on the backburner. ",[6604],{"start":6605,"end":6606,"type":456},147,191,{"type":72,"text":6608,"spans":6609,"direction":68},"Yet the need to create these programs and offer robust career pathways was more critical than ever, as Ishida’s aging workforce of specialist engineers and technicians approach retirement. With no centralized system in place to capture and share their expertise, the organization risked losing critical know-how and proprietary skills. ",[6610],{"start":6611,"end":987,"type":456},112,{"type":72,"text":6613,"spans":6614,"direction":68},"The team knew they needed to invest more time in succession planning and skills frameworks to carve the path for internal mobility and build a more agile workforce, but it seemed impossible with admin tasks dominating their everyday workflow.",[6615,6616],{"start":5874,"end":2568,"type":456},{"start":4473,"end":3161,"type":456},"RichText$9e7e1f9c-446f-4f42-b145-a87bb5383a81",{"variation":446,"version":432,"items":6619,"primary":6620,"id":6625,"slice_type":444,"slice_label":7},[],{"text":6621},[6622],{"type":72,"text":6623,"spans":6624,"direction":68},"“We were always playing catch-up. Between data entry, re-assigning trainings, and scheduling events, we couldn’t focus on real development goals.” – Nicholas Taylor",[],"RichText$744fc0d9-6b5c-4c53-9af7-d9317f267dc4",{"variation":431,"version":432,"items":6627,"primary":6628,"id":6642,"slice_type":444,"slice_label":7},[],{"text":6629},[6630,6633,6636,6639],{"type":437,"text":6631,"spans":6632,"direction":68},"The solutions",[],{"type":72,"text":6634,"spans":6635,"direction":68},"When evaluating potential LMS platforms, Nick’s top criteria were robust automation, easy scheduling, reporting tools, and collaborative learning to capture expertise and knowledge from top performers. ",[],{"type":72,"text":6637,"spans":6638,"direction":68},"360Learning stood out for its powerful path builder, automated enrollment logic, and collaborative learning elements that let managers and SMEs create and interact with content quickly.",[],{"type":72,"text":6640,"spans":6641,"direction":68},"Here’s how Ishida tackled their biggest challenges using 360Learning:",[],"RichText$498b6ded-7ef0-47db-acfe-ccf3b36a85c4",{"variation":431,"version":432,"items":6644,"primary":6645,"id":6666,"slice_type":444,"slice_label":7},[],{"text":6646},[6647,6651,6658],{"type":472,"text":6648,"spans":6649,"direction":68},"1. Automated enrollment & tracking",[6650],{"start":35,"end":543,"type":456},{"type":72,"text":6652,"spans":6653,"direction":68},"Ishida leveraged 360Learning’s audience builder to automatically enroll learners to training based on attributes that eliminated manual chasing for compliance. By setting up custom fields (e.g., job role, location, last certification date), every employee is automatically enrolled in relevant courses, and renewals trigger auto course re-assignments for upcoming expiring certifications.",[6654,6655],{"start":2255,"end":3001,"type":456},{"start":6656,"end":6657,"type":456},324,350,{"type":72,"text":6659,"spans":6660,"direction":68},"Instant notifications and reminders in the platform also saved significant time, replacing back-and-forth emails. And learners could log in and see exactly which courses they had to take—no more ad hoc enrollment meant reduced confusion and user error.",[6661,6662,6663,6664],{"start":35,"end":921,"type":456},{"start":4356,"end":94,"type":456},{"start":3001,"end":865,"type":456},{"start":987,"end":6665,"type":456},212,"RichText$7fa5b29d-4e62-41f0-ba92-0b1438b1543c",{"variation":446,"version":432,"items":6668,"primary":6669,"id":6674,"slice_type":444,"slice_label":7},[],{"text":6670},[6671],{"type":72,"text":6672,"spans":6673,"direction":68},"“The platform does so much heavy lifting—automating enrollments, reminders, and re-certifications—so we can actually focus on adding value elsewhere.” – Nicholas Taylor",[],"RichText$21759225-db6b-488b-bee0-c7d310e13727",{"variation":431,"version":432,"items":6676,"primary":6677,"id":6682,"slice_type":444,"slice_label":7},[],{"text":6678},[6679],{"type":72,"text":6680,"spans":6681,"direction":68},"Notably, automation also enabled the L&D team to duplicate these proactive processes for the Health and Safety team, who now run custom reports on compliance status in minutes, instead of shuffling through a multitude of spreadsheet tabs.",[],"RichText$63cdd6ab-2e93-49cf-a060-a8199ee1634a",{"variation":431,"version":432,"items":6684,"primary":6685,"id":6710,"slice_type":444,"slice_label":7},[],{"text":6686},[6687,6691,6696,6700,6704],{"type":472,"text":6688,"spans":6689,"direction":68},"2. Centralized compliance dashboards",[6690],{"start":35,"end":94,"type":456},{"type":72,"text":6692,"spans":6693,"direction":68},"In conjunction with automated tracking, Ishida consolidated all mandatory training into a single portal. Monitoring upcoming expirations and tracking course completions is hassle-free and intuitive for both the L&D and Health and Safety teams.",[6694],{"start":6695,"end":2397,"type":456},88,{"type":72,"text":6697,"spans":6698,"direction":68},"Instead of sifting through spreadsheets to identify who needs a particular course, a real-time reporting dashboard shows who is due for a refresh, which sessions are running, and how many seats remain available. ",[6699],{"start":3933,"end":1897,"type":456},{"type":72,"text":6701,"spans":6702,"direction":68},"Attendance sheets are automatically generated for both online and in-person training sessions, and once a training event is complete, administrators can upload certificates and finalize records in just a few clicks–and accessing previous records is just as easy.",[6703],{"start":35,"end":4222,"type":456},{"type":72,"text":6705,"spans":6706,"direction":68},"In addition to easing both L&D and Health and Safety’s workloads, this centralization has enabled both teams to work more proactively and boosted confidence during internal checks and external audits.",[6707,6708],{"start":6611,"end":2973,"type":456},{"start":793,"end":6709,"type":456},156,"RichText$a3788a0a-a227-4d88-89e4-63ea0b071a60",{"variation":431,"version":432,"items":6712,"primary":6713,"id":6756,"slice_type":444,"slice_label":7},[],{"text":6714},[6715,6719,6726,6732,6735,6741,6748,6752],{"type":472,"text":6716,"spans":6717,"direction":68},"3. Streamlined scheduling and frontline enablement",[6718],{"start":35,"end":597,"type":456},{"type":72,"text":6720,"spans":6721,"direction":68},"Today, Ishida’s central L&D team is able to seamlessly create courses for the greater EMEA region at scale, using 360Learning’s Authoring tool and integrated language management tool to handle translations within the learning platform.",[6722,6723],{"start":1071,"end":4638,"type":456},{"start":906,"end":4734,"type":587,"data":6724},{"id":2507,"type":1131,"tags":6725,"lang":15,"slug":2509,"first_publication_date":2510,"last_publication_date":2511,"uid":2512,"link_type":110,"isBroken":112},[],{"type":72,"text":6727,"spans":6728,"direction":68},"The team has launched a customized online learning library, using a blend of SCORM courses and targeted resources within the 360Learning platform, rather than off-the-shelf content.",[6729,6730],{"start":3951,"end":543,"type":456},{"start":1750,"end":6731,"type":456},58,{"type":72,"text":6733,"spans":6734,"direction":68},"Not only has this accelerated the training creation, it has also significantly increased the accessibility and amount of contextually relevant and useful information available on the platform, which has helped employees do their jobs better.",[],{"type":72,"text":6736,"spans":6737,"direction":68},"Case in point: For Ishida’s frontline staff, this ability to blend hands-on and virtual learning under one system has been transformative. Field service engineers now have quick access to on-demand digital content, such as machine updates or troubleshooting guides, so they don’t have to drop everything for live webinars that often conflict with customer site visits. Same goes for the sales teams on the road, who can now access key product information that’s always up-to-date.",[6738,6740],{"start":2286,"end":6739,"type":456},97,{"start":5088,"end":4074,"type":456},{"type":72,"text":6742,"spans":6743,"direction":68},"360Learning’s classroom management tools have simplified the entire training process and enabled L&D to build and assign multi-session paths for any learner group at scale–whether they’re new sales hires, assembly technicians, or advanced engineering roles.",[6744,6745,6746],{"start":476,"end":543,"type":456},{"start":1897,"end":4733,"type":456},{"start":5765,"end":6747,"type":456},171,{"type":72,"text":6749,"spans":6750,"direction":68},"Managers have also become strong advocates of 360Learning because it saves them time booking sessions, and helps new hires ramp up faster.",[6751],{"start":4356,"end":1103,"type":456},{"type":72,"text":6753,"spans":6754,"direction":68},"Whether it’s enrolling employees in on-site forklift training, or embedding Zoom links in online courses, managers appreciate how easy it is to organize large-scale training sessions, coordinate training slots, and track their teams’ progress–which has led to a stronger buy-in across different departments.",[6755],{"start":5072,"end":764,"type":456},"RichText$19bb7500-206b-47f5-99a6-6e321b517187",{"variation":446,"version":432,"items":6758,"primary":6759,"id":6764,"slice_type":444,"slice_label":7},[],{"text":6760},[6761],{"type":72,"text":6762,"spans":6763,"direction":68},"“We run a 9-month sales path with over 50 elements—before it was a scheduling nightmare. Now, the path logic and automated invites keep everyone on track.” – Nicholas Taylor",[],"RichText$0eaefe12-be6f-496e-bdd8-7b6672e4d42e",{"variation":431,"version":432,"items":6766,"primary":6767,"id":6801,"slice_type":444,"slice_label":7},[],{"text":6768},[6769,6773,6776,6779,6785,6789,6795,6798],{"type":472,"text":6770,"spans":6771,"direction":68},"4. Reclaimed capacity for strategic initiatives",[6772],{"start":35,"end":1928,"type":456},{"type":72,"text":6774,"spans":6775,"direction":68},"By reducing administrative burden and streamlining content creation, Nicholas and his team now have the bandwidth for higher-value projects–notably laying the foundation to systematically capture institutional knowledge from their senior engineers and staff, and pass on proprietary skills.",[],{"type":72,"text":6777,"spans":6778,"direction":68},"This was a major priority for Ishida, as the organization relies on the technical expertise of their highly specialized workforce to succeed.",[],{"type":72,"text":6780,"spans":6781,"direction":68},"Decentralizing content creation has also played a pivotal role; 360Learning’s collaborative learning platform enables their subject-matter experts to share their knowledge to by creating diverse and timely resource-based content, so employees can pull the information they need at any time–rather than wait for courses to be ‘pushed out’ or assigned to them. Learning in the flow of work is now possible for all teams.",[6782,6783],{"start":987,"end":4653,"type":456},{"start":4063,"end":6784,"type":456},289,{"type":72,"text":6786,"spans":6787,"direction":68},"In parallel, Ishida has also begun implementing skills frameworks to map out precisely which competencies are needed across various roles and proficiency levels—a vital step in retaining and developing their highly specialized talent. ",[6788],{"start":759,"end":100,"type":456},{"type":72,"text":6790,"spans":6791,"direction":68},"Using SkillsGPT by 360Learning to map out their skills ontology, Nicholas’s team has already piloted a process of defining job descriptions and responsibilities, and scoring rubrics for multiple positions, including a new L&D Specialist role to take on instructional design and 360Learning platform ownership. ",[6792],{"start":1712,"end":62,"type":587,"data":6793},{"link_type":589,"url":6794,"target":591},"https:\u002F\u002Fchatgpt.com\u002Fg\u002Fg-bE1ZPceUl-skillsgpt",{"type":72,"text":6796,"spans":6797,"direction":68},"Ultimately, they want to sync these skill definitions with the platform’s learning paths so employees can assess skills proficiency, identify what training they need, and immediately access relevant courses or resources.",[],{"type":72,"text":6799,"spans":6800,"direction":68},"This skills-based approach will not only preserve knowledge from their senior engineers, but also ensures that every employee—regardless of location or time zone—can grow their capabilities and progress within the organization.",[],"RichText$39496af0-f1fc-41ac-b2b3-b62618a1c530",{"variation":446,"version":432,"items":6803,"primary":6804,"id":6809,"slice_type":444,"slice_label":7},[],{"text":6805},[6806],{"type":72,"text":6807,"spans":6808,"direction":68},"“We’re no longer buried in admin tasks. 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The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":431,"version":432,"items":7480,"primary":7482,"id":4050,"slice_type":444,"slice_label":7},[7481],{},{"text":7483},[7484,7486,7489,7491,7498,7500,7503,7505],{"type":472,"text":7456,"spans":7485},[],{"type":72,"text":7487,"spans":7488},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":72,"text":1527,"spans":7490},[],{"type":72,"text":7492,"spans":7493},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[7494],{"start":1265,"end":1750,"type":587,"data":7495},{"link_type":589,"url":7496,"target":7497},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":72,"text":1527,"spans":7499},[],{"type":72,"text":7501,"spans":7502},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":72,"text":1527,"spans":7504},[],{"type":72,"text":7506,"spans":7507},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],{"variation":431,"version":432,"items":7509,"primary":7511,"id":4081,"slice_type":444,"slice_label":7},[7510],{},{"text":7512},[7513,7515,7518,7524,7526],{"type":472,"text":7460,"spans":7514,"direction":68},[],{"type":72,"text":7516,"spans":7517,"direction":68},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":72,"text":7519,"spans":7520,"direction":68},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[7521],{"start":476,"end":4119,"type":587,"data":7522},{"link_type":589,"url":7523,"target":591},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":72,"text":1527,"spans":7525,"direction":68},[],{"type":72,"text":7527,"spans":7528,"direction":68},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],{"variation":431,"version":432,"items":7530,"primary":7532,"id":7552,"slice_type":444,"slice_label":7},[7531],{},{"text":7533},[7534,7536,7542,7544,7547,7549],{"type":472,"text":7464,"spans":7535},[],{"type":72,"text":7537,"spans":7538},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[7539],{"start":2031,"end":1265,"type":587,"data":7540},{"link_type":589,"url":7541,"target":591},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":72,"text":1527,"spans":7543},[],{"type":72,"text":7545,"spans":7546},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":72,"text":1527,"spans":7548},[],{"type":72,"text":7550,"spans":7551},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":431,"version":432,"items":7554,"primary":7556,"id":7566,"slice_type":444,"slice_label":7},[7555],{},{"text":7557},[7558,7560],{"type":472,"text":7468,"spans":7559},[],{"type":72,"text":7561,"spans":7562},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[7563],{"start":7564,"end":6547,"type":587,"data":7565},217,{"link_type":589,"url":3667,"target":7497},"RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":446,"version":432,"items":7568,"primary":7570,"id":7576,"slice_type":444,"slice_label":7},[7569],{},{"text":7571},[7572],{"type":72,"text":7573,"spans":7574},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[7575],{"start":35,"end":3623,"type":456},"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":431,"version":432,"items":7578,"primary":7580,"id":7597,"slice_type":444,"slice_label":7},[7579],{},{"text":7581},[7582,7584,7587,7589,7592,7594],{"type":472,"text":7472,"spans":7583},[],{"type":72,"text":7585,"spans":7586},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":72,"text":1527,"spans":7588},[],{"type":72,"text":7590,"spans":7591},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":72,"text":1527,"spans":7593},[],{"type":72,"text":7595,"spans":7596},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":431,"version":432,"items":7599,"primary":7601,"id":7608,"slice_type":444,"slice_label":7},[7600],{},{"text":7602},[7603,7605],{"type":437,"text":1992,"spans":7604},[],{"type":72,"text":7606,"spans":7607},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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