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Les six leviers ci-dessous permettent de l’identifier avant de passer à l’action.",[],{"type":451,"text":452,"spans":453,"direction":67},"o-list-item","Cartographiez votre profil en dents de scie. Comme nous l’avons montré dans le constat n° 2, l’écart entre votre thème le plus fort et le plus faible en dit plus long que chacun de ces deux scores pris isolément, et c’est toujours vrai une fois que vous avez atteint le niveau 4 ou 5. Vous n’avez pas encore fait l’évaluation ? Commencez ici.",[454,457],{"start":35,"end":455,"type":456},43,"strong",{"start":458,"end":459,"type":460,"data":461},328,341,"hyperlink",{"link_type":462,"url":463,"target":464},"Web","https:\u002F\u002F360learning.com\u002Ffr\u002Fmodele-maturite-formation\u002F","_blank",{"type":451,"text":466,"spans":467,"direction":67},"Identifiez la marche que vous devez franchir avant d'agir. Si votre stratégie existe surtout sur le papier et que la direction ne la soutient pas activement, c'est la marche de la stratégie et de l'alignement qui vous attend. Travaillez votre argumentaire et vos relations pour que la direction s'engage vraiment derrière votre stratégie, au lieu d'en avoir simplement connaissance. Si votre équipe fait du bon travail mais ne parvient pas à en démontrer l'impact business, c'est la marche de la mesure de l'impact : concentrez-y vos efforts.",[468],{"start":35,"end":469,"type":456},58,{"type":451,"text":471,"spans":472,"direction":67},"Mettez en place une méthode pour identifier les besoins de formation. C'est la faiblesse la plus évidente de toute notre étude (et la plus citée !). Commencez par un processus de recueil des demandes qui évalue la valeur “business” de chacune, au lieu de simplement la noter. Et quand le besoin n'est pas clair, prenez le temps de le clarifier plutôt que de prendre la demande au pied de la lettre.",[473],{"start":35,"end":474,"type":456},69,{"type":451,"text":476,"spans":477,"direction":67},"Si la mesure de l'impact est votre marche à franchir, faites-en votre priorité. Dans la continuité du levier précédent, un besoin chiffré vous donne un point de départ pour montrer vos progrès et votre impact. C'est aussi l'effet multiplicateur le plus fort de toute l'étude : +1,41 niveau sur le score global dès qu'une équipe passe du niveau 1-2 au niveau 4-5 sur les Données de formation. Aucun autre levier mesuré n'offre un tel retour. ",[478],{"start":35,"end":479,"type":456},79,{"type":451,"text":481,"spans":482,"direction":67},"Investissez dans une approche d’apprentissage collaboratif. C’est le facteur qui distingue le plus nettement les organisations du quartile supérieur de celles du quartile inférieur dans nos données et, comme le montre le constat n° 6, cela vaut quelle que soit la taille de votre organisation.\n",[483],{"start":35,"end":469,"type":456},{"type":451,"text":485,"spans":486,"direction":67},"Standardisez et automatisez les tâches chronophages des Processus de formation, même une fois la stratégie et la mesure en place. Les Processus de formation restent le thème le plus faible, y compris chez les équipes les plus matures de notre échantillon : plus de la moitié des répondants de niveau 4-5 la citent comme leur principal goulet d’étranglement. Et la solution n’est pas de dédier plus de temps à votre réflexion stratégique, mais d’en perdre moins en planification, production et coordination ! 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Elles consacraient des budgets à des programmes locaux, alors que des versions similaires étaient ensuite lancées à l'échelle mondiale. « Cela signifiait que les ressources locales étaient utilisées pour finalement être abandonnées », explique Jodi Josias, Learning Experience Specialist. « Cela a contribué à la perte de motivation. »",[706],{"start":35,"end":707,"type":456},75,{"type":71,"text":694,"spans":709,"direction":67},[],{"type":71,"text":711,"spans":712,"direction":67},"3. Gouvernance incohérente : les administrateurs des différentes filiales travaillaient de manière isolée, ce qui a créé des rôles très hétérogènes dans la gouvernance. En l'absence de critères clairs pour les administrateurs et les auteurs, la qualité des cours variait considérablement, et il devenait difficile pour les apprenants de s'y retrouver sur la plateforme.",[713],{"start":35,"end":714,"type":456},26,{"type":71,"text":694,"spans":716,"direction":67},[],{"type":71,"text":718,"spans":719,"direction":67},"4. 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Évolutivité : un déploiement mondial allié à une flexibilité locale.",[745],{"start":35,"end":746,"type":456},14,{"type":71,"text":748,"spans":749,"direction":67},"2. Fonctionnalités IA : une traduction et une création de contenu rapides.",[750],{"start":35,"end":751,"type":456},21,{"type":71,"text":753,"spans":754,"direction":67},"3. Facilité d’utilisation :  une interface simple pour les administrateurs et les apprenants ",[755],{"start":35,"end":756,"type":456},25,{"type":71,"text":694,"spans":758,"direction":67},[],{"type":71,"text":760,"spans":761,"direction":67},"Pour aller plus loin : Comment HEINEKEN transforme la formation de ses 85 000 collaborateurs en 7 mois grâce au Collaborative Learning",[762,765,766],{"start":35,"end":763,"type":764},134,"em",{"start":35,"end":763,"type":456},{"start":767,"end":763,"type":460,"data":768},23,{"link_type":462,"url":739,"target":464},{"type":71,"text":694,"spans":770,"direction":67},[],{"type":71,"text":772,"spans":773,"direction":67},"Voici comment l'équipe a donné vie au Collaborative Learning en mettant l'accent sur la décentralisation de la formation, en responsabilisant les équipes locales, en intégrant l'IA dans ses processus de travail et en établissant des normes de qualité essentielles. ",[774],{"start":775,"end":544,"type":460,"data":776},38,{"id":777,"type":778,"tags":779,"lang":15,"slug":780,"first_publication_date":781,"last_publication_date":782,"link_type":109,"isBroken":111},"YBLUWxEAACgAbbRL","collaborative_learning_page",[],"collaborative-learning-page","2021-04-27T17:03:53+0000","2026-09-08T16:12:17+0000","RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":442,"version":443,"items":785,"primary":786,"id":806,"slice_type":532,"slice_label":7},[],{"text":787},[788,792,795,798],{"type":490,"text":789,"spans":790,"direction":67},"Décentralisation de la formation : donner les moyens d’agir aux équipes locales",[791],{"start":35,"end":479,"type":456},{"type":71,"text":793,"spans":794,"direction":67},"HEINEKEN a permis aux équipes locales d'identifier leurs propres experts internes et de collaborer avec eux pour élaborer des programmes de formation.",[],{"type":71,"text":796,"spans":797,"direction":67},"« Grâce à 360Learning, nous pouvons donner aux équipes locales les moyens de collaborer avec les experts internes », explique Jodi. « Ce sont eux qui connaissent le mieux leurs collaborateurs ; ils sont en mesure d'identifier, de valider et de nouer des relations afin de recueillir et de partager les connaissances au niveau local. »",[],{"type":71,"text":799,"spans":800,"direction":67},"Pour concrétiser ce projet, une Learning Academy et un Collaboration Hub ont été mis en place.",[801,803],{"start":802,"end":578,"type":764},32,{"start":804,"end":805,"type":764},55,72,"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":808,"version":443,"items":809,"primary":810,"id":815,"slice_type":532,"slice_label":7},"highlightedText",[],{"text":811},[812],{"type":71,"text":813,"spans":814,"direction":67},"« Grâce à 360Learning nous pouvons donner aux équipes locales les moyens de collaborer avec les experts internes. Ce sont eux qui connaissent le mieux leurs collaborateurs ; ils sont en mesure d'identifier, de valider et de nouer des relations afin de recueillir et de partager les connaissances au niveau local. » - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":442,"version":443,"items":817,"primary":818,"id":870,"slice_type":532,"slice_label":7},[],{"text":819},[820,826,835,837,843,845,851,856,860,862,865],{"type":490,"text":821,"spans":822,"direction":67},"Une communauté mondiale de pratique pour les administrateurs : la Learning Academy",[823,825],{"start":35,"end":824,"type":456},82,{"start":99,"end":824,"type":764},{"type":71,"text":827,"spans":828,"direction":67},"Pour briser les silos historiques et pallier le manque de gouvernance, HEINEKEN a lancé sa Learning Academy grâce au service “Train The Trainer” proposé par 360Learning. Cette initiative a été conçue pour sortir du cadre de la formation traditionnelle en créant une communauté mondiale pour combler les écarts entre les administrateurs des différentes filiales.",[829,832],{"start":830,"end":831,"type":764},91,106,{"start":833,"end":834,"type":764},126,143,{"type":71,"text":694,"spans":836,"direction":67},[],{"type":71,"text":838,"spans":839,"direction":67},"Auparavant, les administrateurs travaillaient de façon cloisonnée, ce qui entraînait une inégalité dans la qualité des contenus et une perte d’engagement des communautés. La Learning Academy a remédié à cette situation en mettant en place :",[840],{"start":841,"end":842,"type":764},174,190,{"type":71,"text":694,"spans":844,"direction":67},[],{"type":71,"text":846,"spans":847,"direction":67},"• Une harmonisation des pratiques : les certifications annuelles destinées aux administrateurs, aux auteurs et aux coachs ont permis d’instaurer un « langage commun » et des normes de qualité universelles pour les 85 filiales.",[848],{"start":849,"end":850,"type":456},2,33,{"type":71,"text":852,"spans":853,"direction":67},"• Une gouvernance connectée : en formant les administrateurs dans le cadre d'un référentiel global unique, HEINEKEN a transformé ces équipes locales isolées en un réseau unifié qui collabore à la conception et à la gouvernance de la plateforme.",[854],{"start":849,"end":855,"type":456},27,{"type":71,"text":857,"spans":858,"direction":67},"• L’autonomisation des experts : le processus de certification garantit que chaque contributeur, quelle que soit sa région, soit en mesure de respecter les normes internationales tout en partageant son expertise au niveau local.",[859],{"start":849,"end":61,"type":456},{"type":71,"text":694,"spans":861,"direction":67},[],{"type":71,"text":863,"spans":864,"direction":67},"« Cette certification aide les collaborateurs à se sentir capables de faire du bon travail tout en garantissant que le contenu reste adapté à l'objectif visé », explique Raquel. Ce changement a permis à l'organisation de maintenir un niveau d'excellence mondial plutôt que de se cantonner à la « simple création de formations ».",[],{"type":71,"text":866,"spans":867,"direction":67},"Associée au Collaboration Hub, cette communauté d'administrateurs connectée peut désormais inviter des auteurs issus de différentes régions à apporter leur expertise et leurs points de vue variés, ce qui rend chaque parcours d'apprentissage plus riche et plus pertinent.",[868],{"start":618,"end":869,"type":764},29,"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":442,"version":443,"items":872,"primary":873,"id":895,"slice_type":532,"slice_label":7},[],{"text":874},[875,882,889,892],{"type":490,"text":876,"spans":877,"direction":67},"Le Collaboration Hub : la mise en place de la co-création",[878,880],{"start":35,"end":879,"type":456},57,{"start":407,"end":881,"type":764},20,{"type":71,"text":883,"spans":884,"direction":67},"Grâce aux conseils d'un Learning Consultant de 360Learning qui a proposé un accompagnement sur mesure et animé des ateliers dédiés à la stratégie, HEINEKEN a créé le Collaboration Hub, un espace où les équipes Formation des filiales publient leurs besoins d’apprentissage, auxquels les experts internes d'autres régions peuvent répondre en adaptant les contenus existants au contexte local.",[885,888],{"start":886,"end":887,"type":764},166,183,{"start":886,"end":887,"type":456},{"type":71,"text":890,"spans":891,"direction":67},"« Désormais, vous pouvez faire appel à un responsable local au Portugal pour travailler sur un projet de contenu avec un expert local en Afrique du Sud », explique Raquel. Cette possibilité de co-création transforme les compétences individuelles en ressources évolutives.",[],{"type":71,"text":893,"spans":894,"direction":67},"« Par exemple, lorsqu’une filiale crée une formation sur l’IA, une autre peut rapidement l’adapter à son marché », explique Raquel. « Elle demande à ses propres experts locaux de l’adapter au contexte de sa région, puis de la diffuser. » Cela a permis de briser des silos et de garantir que les collaborateurs disposent des connaissances dont ils ont besoin.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":808,"version":443,"items":897,"primary":898,"id":903,"slice_type":532,"slice_label":7},[],{"text":899},[900],{"type":71,"text":901,"spans":902,"direction":67},"« Cette possibilité de co-création permet à plusieurs « cerveaux » de revoir et d’adapter leurs connaissances pour en faire des ressources évolutives pour l’ensemble de l’organisation. » - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":442,"version":443,"items":905,"primary":906,"id":911,"slice_type":532,"slice_label":7},[],{"text":907},[908],{"type":71,"text":909,"spans":910,"direction":67},"De plus, la fonctionnalité de traduction par l’IA de 360Learning a réduit le temps de déploiement de plusieurs mois à quelques jours. « Au lieu de consacrer beaucoup de temps et d’argent à des traductions manuelles, nous utilisons l’IA pour la première ébauche, puis nous faisons appel à des auteurs locaux pour l’améliorer. Ainsi, nos parcours de formation sont prêts à être déployés localement, ce qui permet aux équipes de partager leur expertise, quelle que soit la langue qu’elles parlent », explique Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":442,"version":443,"items":913,"primary":914,"id":934,"slice_type":532,"slice_label":7},[],{"text":915},[916,922,929,931],{"type":490,"text":917,"spans":918,"direction":67},"Encourager la participation des administrateurs et des experts internes : les Global Learning Awards",[919,920],{"start":35,"end":105,"type":456},{"start":921,"end":105,"type":764},78,{"type":71,"text":923,"spans":924,"direction":67},"La contribution des administrateurs et des experts a rencontré un tel succès chez HEINEKEN que l'équipe a lancé les Global Learning Awards, qui récompensent les contributeurs dans des catégories telles que « Meilleure création de contenu » et « Meilleur score de collaboration ».",[925,928],{"start":926,"end":927,"type":764},116,138,{"start":926,"end":927,"type":456},{"type":71,"text":694,"spans":930,"direction":67},[],{"type":71,"text":932,"spans":933,"direction":67},"Raquel souligne l'impact stratégique de cette initiative : « En récompensant ces comportements collaboratifs, nous avons su maintenir l'engagement de nos collaborateurs et accélérer le partage des connaissances au sein de l'organisation. « Ce fut une initiative incroyable à laquelle participer, et les collaborateurs en parlent encore aujourd'hui ! », ajoute-t-elle.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":442,"version":443,"items":936,"primary":937,"id":949,"slice_type":532,"slice_label":7},[],{"text":938},[939,943,946],{"type":490,"text":940,"spans":941,"direction":67},"IA : accélérer la mise sur le marché",[942],{"start":35,"end":93,"type":456},{"type":71,"text":944,"spans":945,"direction":67},"HEINEKEN a également intégré l'IA à sa stratégie de formation, avec pour objectif principal d'améliorer l'efficacité. L’outil de création de cours par IA intégré à 360Learning a véritablement changé la donne en matière de rapidité de mise sur le marché.",[],{"type":71,"text":947,"spans":948,"direction":67},"Selon Jodi : « Nous pouvons rassembler des documents disparates, les importer dans 360Learning et utiliser des prompts stratégiques pour cerner précisément les besoins de notre public. L'IA élabore alors un contenu de grande qualité et même des « fiches pratiques » téléchargeables directement à partir de ces sources. Les auteurs de cours peuvent ensuite y apporter leur touche personnelle. Cela a complètement transformé notre processus. »",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":808,"version":443,"items":951,"primary":952,"id":957,"slice_type":532,"slice_label":7},[],{"text":953},[954],{"type":71,"text":955,"spans":956,"direction":67},"« La rapidité de mise sur le marché est désormais une réalité. Nous pouvons rassembler des documents disparates, les importer dans 360Learning et utiliser des prompts stratégiques pour cerner précisément les besoins de notre public. » - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":442,"version":443,"items":959,"primary":960,"id":976,"slice_type":532,"slice_label":7},[],{"text":961},[962,967,970,973],{"type":490,"text":963,"spans":964,"direction":67},"Le réseau d'ambassadeurs : favoriser l'adoption à l'échelle mondiale",[965],{"start":35,"end":966,"type":456},68,{"type":71,"text":968,"spans":969,"direction":67},"Afin d'assurer l'adhésion des acteurs locaux, HEINEKEN a lancé un programme régional d'ambassadeurs bien avant le lancement officiel de la plateforme. Les ambassadeurs régionaux, dont Jodi fait partie (il avait déjà occupé ce rôle dans le cadre de ses fonctions précédentes) ont été associés dès la phase de développement afin de participer à l'élaboration des règles de conception et des procédures de reporting de la plateforme. ",[],{"type":71,"text":971,"spans":972,"direction":67},"Cette implication précoce a permis de raccourcir les boucles de feedback et de tisser des liens solides au niveau régional, garantissant ainsi que cet outil déployé au niveau mondial soit adapté aux besoins locaux dès le premier jour.",[],{"type":71,"text":974,"spans":975,"direction":67},"« L'objectif ? Donner aux filiales les moyens de s'approprier cette expérience », explique Jodi. « Au moment du lancement, ces dernières avaient accompli un travail tellement remarquable que nous avons eu beaucoup de mal à désigner un lauréat lors de notre cérémonie des Learning Awards. »",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":442,"version":443,"items":978,"primary":979,"id":999,"slice_type":532,"slice_label":7},[],{"text":980},[981,984,987,991,996],{"type":678,"text":982,"spans":983,"direction":67},"Les résultats : une approche ascendante qui a tout révolutionné ",[],{"type":71,"text":985,"spans":986,"direction":67},"Depuis le lancement de ces initiatives, HEINEKEN a constaté une évolution spectaculaire dans son apprentissage organisationnel.",[],{"type":490,"text":988,"spans":989,"direction":67},"Un engagement et une portée renforcés",[990],{"start":35,"end":721,"type":456},{"type":71,"text":992,"spans":993,"direction":67},"Le passage à un modèle collaboratif a entraîné une forte hausse de l'engagement au sein de l'organisation. HEINEKEN a enregistré une augmentation de 86 % du suivi des formations (nombre d'individus distincts ayant commencé des cours) sur une période de six mois, par rapport à une période de douze mois sur son ancienne plateforme. ",[994],{"start":577,"end":995,"type":456},330,{"type":71,"text":997,"spans":998,"direction":67},"Raquel constate que ce taux d'adoption élevé témoigne d'un véritable engouement culturel pour l'apprentissage : « Cela nous a montré que les collaborateurs étaient prêts à apprendre dès lors qu'ils disposaient des bons outils, et que l'apprentissage entre pairs n'était pas seulement une bonne idée, mais une véritable nécessité à notre échelle. »",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":808,"version":443,"items":1001,"primary":1002,"id":1007,"slice_type":532,"slice_label":7},[],{"text":1003},[1004],{"type":71,"text":1005,"spans":1006,"direction":67},"« Cela nous a montré que les collaborateurs étaient prêts à apprendre dès lors qu'ils disposaient des bons outils, et que l'apprentissage entre pairs n'était pas seulement une bonne idée, mais une véritable nécessité à notre échelle. » - Raquel Ferreira, HEINEKEN",[],"RichText$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"variation":442,"version":443,"items":1009,"primary":1010,"id":1042,"slice_type":532,"slice_label":7},[],{"text":1011},[1012,1016,1019,1022,1027,1030,1032,1036,1039],{"type":490,"text":1013,"spans":1014,"direction":67},"Création rapide (et efficace) de contenu",[1015],{"start":35,"end":700,"type":456},{"type":71,"text":1017,"spans":1018,"direction":67},"La philosophie « créer une fois, déployer partout » porte ses fruits :",[],{"type":71,"text":1020,"spans":1021,"direction":67},"• Plus de 1 200 nouvelles formations créées depuis la mise en service.",[],{"type":71,"text":1023,"spans":1024,"direction":67},"• 50 formations partagées sur le Collaboration Hub en seulement deux semaines.",[1025],{"start":850,"end":1026,"type":764},50,{"type":71,"text":1028,"spans":1029,"direction":67},"• 155 besoins de formation identifiés en moins de quatre mois.",[],{"type":71,"text":694,"spans":1031,"direction":67},[],{"type":490,"text":1033,"spans":1034,"direction":67},"Réussite locale en Égypte ",[1035],{"start":35,"end":714,"type":456},{"type":71,"text":1037,"spans":1038,"direction":67},"C'est au niveau local que l'on constate le mieux l'impact de l'apprentissage collaboratif, comme le montre un programme de formation mis en place en Égypte. En combinant des contenus internationaux et en tirant parti des fonctionnalités de la plateforme pour créer des cours personnalisés et programmer des sessions en salle de classe, l’équipe a élaboré son propre parcours de formation en maîtrise des données. ",[],{"type":71,"text":1040,"spans":1041,"direction":67},"Comme l'explique Jodi, « cela a permis aux participants d'appliquer des concepts généraux à divers cas concrets dans leur quotidien au travail, garantissant ainsi que l'apprentissage soit pratique, reproductible et directement lié à leurs fonctions. »",[],"RichText$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"variation":442,"version":443,"items":1044,"primary":1045,"id":1075,"slice_type":532,"slice_label":7},[],{"text":1046},[1047,1052,1055,1060,1065,1070,1072],{"type":490,"text":1048,"spans":1049,"direction":67},"Au-delà de la plateforme : l’impact stratégique",[1050],{"start":35,"end":1051,"type":456},47,{"type":71,"text":1053,"spans":1054,"direction":67},"Grâce au partenariat avec 360Learning et à la mise en place de l'apprentissage collaboratif HEINEKEN a su transformer sa philosophie « Apprendre, partager, réutiliser » en un avantage concurrentiel mesurable. En s'affranchissant d'un modèle descendant, l'entreprise a relevé ses principaux défis opérationnels grâce à un écosystème décentralisé et dynamique.",[],{"type":71,"text":1056,"spans":1057,"direction":67},"• Suppression des silos et des écarts de compétences : la philosophie « créer une fois, déployer partout » a fait de l’expertise isolée un atout mondial. Avec 155 besoins de formation identifiés et plus de 1 200 formations créées, HEINEKEN veille à ce que les équipes locales comblent rapidement leurs lacunes en matière de compétences en partageant et en adaptant des contenus éprouvés et validés par des pairs, plutôt qu’en multipliant les efforts.",[1058],{"start":849,"end":1059,"type":456},52,{"type":71,"text":1061,"spans":1062,"direction":67},"• Rentabilité opérationnelle : HEINEKEN a remplacé les programmes locaux coûteux et redondants par un modèle de co-création. En permettant aux filiales de répondre aux besoins mondiaux en matière de formation grâce à la localisation, l'entreprise s'assure que les budgets sont consacrés à une contextualisation à fort impact plutôt qu'à la création de contenu en partant de zéro.",[1063],{"start":849,"end":1064,"type":456},28,{"type":71,"text":1066,"spans":1067,"direction":67},"• Gain de temps et rapidité de mise sur le marché : les itérations avec l'IA ont permis de « concrétiser la rapidité de mise sur le marché ». Les outils IA natifs et la traduction automatisée ont réduit les délais de déploiement de plusieurs mois à quelques jours, permettant ainsi à l'entreprise de répondre aux besoins commerciaux en temps réel.",[1068],{"start":849,"end":1069,"type":456},49,{"type":71,"text":694,"spans":1071,"direction":67},[],{"type":71,"text":1073,"spans":1074,"direction":67},"Pour HEINEKEN, 360Learning a été bien plus qu'une simple innovation technologique. Comme le conclut Jodi, « cela nous a permis de nous rassembler au sein d'une grande communauté de Formation et a donné naissance à un nouvel état d'esprit où l'apprentissage collaboratif est notre plus grande force. »",[],"RichText$13a17787-9551-43f8-bedf-cc56bce249ad",{"variation":442,"version":443,"items":1077,"primary":1078,"id":1128,"slice_type":1129,"slice_label":7},[],{"document":1079},{"id":1080,"type":1081,"tags":1082,"lang":15,"slug":1083,"first_publication_date":1084,"last_publication_date":1085,"uid":1086,"data":1087,"link_type":109,"key":1127,"isBroken":111},"X7vzUxIAACAAy1nq","form_page",[],"-default-demo-request-page","2021-03-03T14:41:42+0000","2026-09-22T12:56:26+0000","demo",{"body":1088,"form_config":1120},[1089],{"variation":442,"version":443,"items":1090,"primary":1113,"id":1118,"slice_type":1119,"slice_label":7},[1091,1099,1106],{"benefit_icon":1092,"benefit_copy":1098},{"dimensions":1093,"alt":7,"copyright":7,"url":1094,"id":1095,"edit":1096},{"width":570,"height":570},"https:\u002F\u002F360learning.cdn.prismic.io\u002F360learning\u002Fde472731-2d30-4541-9ef7-9704702c9911_computer-training_icon.svg","ZR_B8xAAACYAEERz",{"x":35,"y":35,"zoom":1097,"background":90},1.0666666666666667,"15 minutes pour découvrir 360Learning",{"benefit_icon":1100,"benefit_copy":1105},{"dimensions":1101,"alt":7,"copyright":7,"url":1102,"id":1103,"edit":1104},{"width":570,"height":570},"https:\u002F\u002F360learning.cdn.prismic.io\u002F360learning\u002Fd23fcb27-6d5c-4a70-bf69-a378ac27f3cc_collaborative-learning_icon.svg","ZR_B8hAAACYAEERy",{"x":35,"y":35,"zoom":1097,"background":90},"100% sur-mesure, et sans engagement",{"benefit_icon":1107,"benefit_copy":1112},{"dimensions":1108,"alt":7,"copyright":7,"url":1109,"id":1110,"edit":1111},{"width":570,"height":570},"https:\u002F\u002F360learning.cdn.prismic.io\u002F360learning\u002Fc16c5a4c-14fd-42e1-bba2-af3df1fedc75_path-linearity.svg","ZR0H1hAAACcABGSf",{"x":35,"y":35,"zoom":36,"background":37},"Découvrez le pouvoir de l'IA et du collaboratif au service de la formation",{"title":1114},[1115],{"type":64,"text":1116,"spans":1117,"direction":67},"Demandez votre démo de notre LMS augmenté par l’IA",[],"FormKeyBenefits$a37b0780-586d-495b-aef6-b648b50ec717","FormKeyBenefits",{"id":1121,"type":1122,"tags":1123,"lang":15,"slug":1086,"first_publication_date":1084,"last_publication_date":1125,"link_type":109,"key":1126,"isBroken":111},"X_grMBAAAASq_jRI","form_config",[1124],"🇫🇷 2021 FORM CONFIG ","2026-09-21T09:51:32+0000","8e6312a3-991a-4a6d-a75b-0f41094d189b","7eeabffa-53d6-4187-9f25-58bb0b969609","ConversionForm$3ba62a0d-5030-4ebb-8e5e-c4422baf875c","ConversionForm",{"variation":442,"version":443,"items":1131,"primary":2611,"id":2618,"slice_type":1550,"slice_label":7},[1132,1614,2049],{"resource":1133},{"id":1134,"type":647,"tags":1135,"lang":15,"slug":1136,"first_publication_date":1137,"last_publication_date":651,"uid":1138,"data":1139,"link_type":109,"key":1613,"isBroken":111},"aMu2EBIAACQA6qLv",[],"comment-heineken-transforme-la-formation-de-ses-85-000-collaborateurs-en-7-mois-grace-a-lapprentissage-collaboratif","2025-09-18T08:50:49+0000","heineken-formation-collaborative-learning",{"body":1140,"tags":1551,"company_logo":1578,"illustration":1584,"key_figures":1590,"title":1609,"reading_time":183},[1141,1159,1173,1223,1250,1293,1317,1325,1343,1411,1419,1447,1457,1479,1487,1505,1512],{"variation":442,"version":443,"items":1142,"primary":1153,"id":1158,"slice_type":682,"slice_label":7},[1143],{"profile_picture":1144,"name":1151,"role":1152},{"dimensions":1145,"alt":1146,"copyright":7,"url":1147,"id":1148,"edit":1149},{"width":660,"height":660},"geraldine-murphy-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaMlafGGNHVfTPRoP_GMportrait.jpg?auto=format%2Ccompress&rect=240%2C0%2C960%2C960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":1150,"y":35,"zoom":36,"background":37},240,"Geraldine Murphy","Global Learning Experience Manager",{"team_title":1154},[1155],{"type":678,"text":1156,"spans":1157},"L’équipe",[],"Team$5188089d-ff9f-49da-bec1-a2143b787f3a",{"variation":442,"version":443,"items":1160,"primary":1161,"id":1172,"slice_type":532,"slice_label":7},[],{"text":1162},[1163,1166],{"type":678,"text":1164,"spans":1165,"direction":67},"Une petite équipe, une mission internationale",[],{"type":71,"text":1167,"spans":1168,"direction":67},"Les initiatives de Formation d'HEINEKEN sont pilotées par une équipe L&D globale de seulement trois personnes. Basée à Amsterdam, leur rôle est de soutenir les équipes locales RH et Formation dans les 85 filiales du groupe. Ce modèle décentralisé fait des équipes locales les \"clients\" principaux de l’équipe centrale, qui à leur tour servent l’ensemble des collaborateurs de l’entreprise.",[1169],{"start":1170,"end":1171,"type":456},62,109,"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":442,"version":443,"items":1174,"primary":1175,"id":1222,"slice_type":532,"slice_label":7},[],{"text":1176},[1177,1180,1189,1192,1196,1205,1212,1217],{"type":678,"text":1178,"spans":1179,"direction":67},"Le défi : d’une mosaïque de formations à une stratégie unifiée",[],{"type":71,"text":1181,"spans":1182,"direction":67},"Avec une telle diversité de collaborateurs et d’organisations, HEINEKEN s'est heurté à un défi majeur : comment proposer une formation à la fois alignée au niveau global et suffisamment flexible pour répondre aux besoins locaux ?",[1183,1186],{"start":1184,"end":1185,"type":456},145,169,{"start":1187,"end":1188,"type":456},173,194,{"type":71,"text":1190,"spans":1191,"direction":67},"HEINEKEN faisait face à quatre grands enjeux :",[],{"type":71,"text":1193,"spans":1194,"direction":67},"1. Apprentissage fragmenté – chaque entité gérait ses formations en autonomie, créant doublons, incohérences et manque de responsabilisation.",[1195],{"start":35,"end":714,"type":456},{"type":71,"text":1197,"spans":1198,"direction":67},"2. Surcharge de contenu – Des années d’accumulation de contenus complexifiaient la recherche de supports pertinents par les apprenants. « Les formations obligatoires n’étaient pas particulièrement bien suivies », se souvient Geraldine Murphy, Responsable mondiale de l'expérience d'apprentissage. « Notre ancien système, c'était un peu le \"far west\" — sans stratégie ni gouvernance.»",[1199,1200,1202],{"start":35,"end":767,"type":456},{"start":927,"end":1201,"type":764},210,{"start":1203,"end":1204,"type":764},299,382,{"type":71,"text":1206,"spans":1207,"direction":67},"3. Faible engagement – Navigation confuse pour les apprenants, plateforme lente et peu gratifiante côté administrateurs. « Nos collaborateurs devraient découvrir de nouvelles compétences plutôt que d'apprendre à utiliser la plateforme » insiste Geraldine.",[1208,1209],{"start":35,"end":881,"type":456},{"start":1210,"end":1211,"type":764},123,235,{"type":71,"text":1213,"spans":1214,"direction":67},"4. Accès mobile – La main-d’œuvre d'aujourd'hui a besoin d’un apprentissage sans couture, accessible en mobilité, ce que le système ne permettait pas.\n",[1215],{"start":35,"end":1216,"type":456},15,{"type":71,"text":1218,"spans":1219,"direction":67},"L’entreprise avait besoin de bien plus qu’une nouvelle plateforme : il lui fallait un partenaire pour capturer les compétences clés, stimuler l’engagement, exploiter l’IA et bâtir un futur centré sur les compétences.",[1220],{"start":841,"end":1221,"type":456},215,"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":442,"version":443,"items":1224,"primary":1225,"id":1249,"slice_type":532,"slice_label":7},[],{"text":1226},[1227,1230,1233,1237,1242,1246],{"type":678,"text":1228,"spans":1229,"direction":67},"La solution : un apprentissage collaboratif boosté à l’IA et déployé à grande échelle",[],{"type":71,"text":1231,"spans":1232,"direction":67},"Après un appel d’offres exigeant, HEINEKEN a choisi 360Learning.Trois raisons principales ont guidé ce choix :",[],{"type":71,"text":1234,"spans":1235,"direction":67},"1. Plateforme qui se déploie à grande échelle, avec une flexibilité locale.",[1236],{"start":35,"end":1051,"type":456},{"type":71,"text":1238,"spans":1239,"direction":67},"2. Outils IA pour traduire, créer et déployer les contenus plus vite.",[1240],{"start":35,"end":1241,"type":456},13,{"type":71,"text":1243,"spans":1244,"direction":67},"3. Simplicité d’utilisation pour les administrateurs comme pour les apprenants, qui réduit les doublons et motive aussi bien les apprenants que les administrateurs.",[1245],{"start":35,"end":479,"type":456},{"type":71,"text":1247,"spans":1248,"direction":67},"Voici comment l’équipe a donné vie à sa stratégie de formation, grâce à la communauté et au partage des savoirs entre pairs :",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":442,"version":443,"items":1251,"primary":1252,"id":1292,"slice_type":532,"slice_label":7},[],{"text":1253},[1254,1257,1272,1275,1279,1283,1289],{"type":490,"text":1255,"spans":1256,"direction":67},"Le Collaborative Learning pour engager tous les niveaux de l'entreprise",[],{"type":71,"text":1258,"spans":1259,"direction":67},"Le lancement de la plateforme de Formation d'HEINEKEN, UBREW (par 360Learning) a permis la création de nouvelles académies à la fois globales et fonctionnelles, dans un cadre cohérent ET flexible. Une application mobile personnalisée permet aux collaborateurs d’accéder facilement aux contenus, partout et à tout moment.",[1260,1261],{"start":804,"end":544,"type":456},{"start":1262,"end":1263,"type":460,"data":1264},113,122,{"id":1265,"type":1266,"tags":1267,"lang":15,"slug":1268,"first_publication_date":1269,"last_publication_date":1270,"uid":1271,"link_type":109,"isBroken":111},"ZJAnrBEAACQANizl","landing_page",[],"valorisez-les-competences-cles-grace-aux-academies-collaboratives","2023-07-26T11:52:21+0000","2026-08-05T12:58:11+0000","academies",{"type":71,"text":1273,"spans":1274,"direction":67},"Pour animer la communauté et créer une dynamique collective, HEINEKEN a déployé :",[],{"type":71,"text":1276,"spans":1277,"direction":67},"• un réseau d’ambassadeurs,",[1278],{"start":36,"end":849,"type":456},{"type":71,"text":1280,"spans":1281,"direction":67},"• un centre de connaissances partagé,",[1282],{"start":36,"end":849,"type":456},{"type":71,"text":1284,"spans":1285,"direction":67},"• et même un guide ludique, le Little Green Learning Book.",[1286,1287],{"start":36,"end":849,"type":456},{"start":1288,"end":879,"type":764},31,{"type":71,"text":1290,"spans":1291,"direction":67},"Côté experts métiers, des parcours de certification les forment aux rôles d’auteurs, d’admins et de coachs, afin qu’ils créent eux-mêmes des contenus de qualité directement dans UBREW.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":442,"version":443,"items":1294,"primary":1295,"id":1316,"slice_type":532,"slice_label":7},[],{"text":1296},[1297,1300,1303,1311],{"type":490,"text":1298,"spans":1299,"direction":67},"L'IA au service de l’impact : rapidité, pertinence et déploiement global",[],{"type":71,"text":1301,"spans":1302,"direction":67},"L’édition de contenu pilotée par l’IA de 360Learning a transformé la façon de concevoir et déployer les contenus chez HEINEKEN :",[],{"type":71,"text":1304,"spans":1305,"direction":67},"• Création de cours assistée par IA pour répondre en temps réel aux besoins business.\n• Traductions automatiques permettant à l’équipe de « créer une fois, déployer partout », sans multiplier les adaptations locales.",[1306,1308],{"start":36,"end":1307,"type":456},35,{"start":1309,"end":1310,"type":456},87,112,{"type":71,"text":1312,"spans":1313,"direction":67},"Comme l’explique Geraldine : « Nous faisons des économies énormes en limitant le recours à des prestataires externes. Les traductions automatiques et tout le processus de développement : traduction, relecture qualité puis déploiement dans 360Learning… la vitesse à laquelle nous pouvons désormais faire cela est phénoménale. »",[1314],{"start":1288,"end":1315,"type":764},325,"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":808,"version":443,"items":1318,"primary":1319,"id":1324,"slice_type":532,"slice_label":7},[],{"text":1320},[1321],{"type":71,"text":1322,"spans":1323,"direction":67},"« La vitesse à laquelle nous pouvons développer, traduire, faire un contrôle qualité puis déployer un cours avec 360Learning est phénoménale. » - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":442,"version":443,"items":1326,"primary":1327,"id":1342,"slice_type":532,"slice_label":7},[],{"text":1328},[1329,1332,1339],{"type":490,"text":1330,"spans":1331,"direction":67},"Une plateforme de formation facile à utiliser et axée sur les compétences",[],{"type":71,"text":1333,"spans":1334,"direction":67},"Grâce aux outils de classification de 360Learning, les apprenants peuvent désormais rechercher des contenus par compétences et savoir-faire. Les responsables produits globaux peuvent quant à eux suivre les besoins de formation exprimés, identifier les écarts de compétences émergents et les experts internes à mobiliser. « C’est très bien conçu », commente Geraldine. ",[1335,1336],{"start":1310,"end":1210,"type":456},{"start":1337,"end":1338,"type":764},323,345,{"type":71,"text":1340,"spans":1341,"direction":67},"Cette approche permet à l’équipe de garder une vision à 360° de toutes les compétences en interne et HEINEKEN compte explorer encore plus en profondeur l’apprentissage basé sur les compétences au cours des 12 prochains mois.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":442,"version":443,"items":1344,"primary":1345,"id":1410,"slice_type":532,"slice_label":7},[],{"text":1346},[1347,1350,1355,1362,1365,1369,1373,1376,1379,1387,1395,1402],{"type":678,"text":1348,"spans":1349,"direction":67},"Un déploiement éclair : 7 mois chrono",[],{"type":71,"text":1351,"spans":1352,"direction":67},"Le projet était ambitieux : migration, reconstruction et relance en 7 mois.",[1353],{"start":1064,"end":1354,"type":456},74,{"type":71,"text":1356,"spans":1357,"direction":67},"« Passer sur 360Learning, ce n’était pas seulement changer de système — c’était le début d’une vraie transformation », explique Geraldine. « Nous avons supprimé près de 50 % de nos anciens contenus – inutilisés, non pertinents ou sans propriétaire – pour repartir de zéro.»",[1358,1359],{"start":849,"end":926,"type":764},{"start":1360,"end":1361,"type":764},141,271,{"type":71,"text":1363,"spans":1364,"direction":67},"L’ampleur du chantier était colossale. L’équipe composée de seulement trois personnes a dû :",[],{"type":71,"text":1366,"spans":1367,"direction":67},"•  Recréer plus de 1 000 parcours de formation",[1368],{"start":36,"end":407,"type":456},{"type":71,"text":1370,"spans":1371,"direction":67},"•  Lancer de nouvelles académies globales et une HEINEKEN Academy",[1372],{"start":1069,"end":99,"type":456},{"type":71,"text":1374,"spans":1375,"direction":67},"•  Intégrer des catalogues globaux, Outlook et des outils de productivité",[],{"type":71,"text":1377,"spans":1378,"direction":67},"•  Mener un vaste programme de communication et de conduite du changement (avec ambassadeurs régionaux, points hebdomadaires, playbook de lancement et procédures pour les admins et auteurs)\n•  Concevoir une académie de formation sur catalogue de parcours par rôle, et instaurer un cycle de certification pour la montée en compétences des auteurs, coachs et administrateurs.",[],{"type":71,"text":1380,"spans":1381,"direction":67},"« Au début, il y avait de l’appréhension — était-ce vraiment jouable dans un délai si court ? » se remémore Geraldine. « Mais on n'avait pas le choix. L’ancien système allait être coupé, on ne pouvait pas se permettre d’interruption. »",[1382,1384],{"start":849,"end":1383,"type":764},94,{"start":1385,"end":1386,"type":764},121,233,{"type":71,"text":1388,"spans":1389,"direction":67},"Pour faire avancer le projet, l’équipe s’est appuyée sur une solide gouvernance des différentes parties prenantes et un accompagnement serré de l’équipe 360Learning. Un comité de pilotage a été créé pour aider à résoudre les éventuelles difficultés, hiérarchiser les priorités et obtenir l’appui de la direction pour prendre des décisions plus complexes.",[1390,1392],{"start":879,"end":1391,"type":456},114,{"start":1393,"end":1394,"type":456},120,164,{"type":71,"text":1396,"spans":1397,"direction":67},"« Certaines discussions n’ont pas été faciles », note Geraldine. « Mais le comité de pilotage nous a donné la légitimité et le pouvoir d’influence dont nous avions besoin pour surmonter les blocages et garder le cap. »",[1398,1399],{"start":849,"end":619,"type":764},{"start":1400,"end":1401,"type":764},67,217,{"type":71,"text":1403,"spans":1404,"direction":67},"L’équipe 360Learning a également joué un rôle crucial dans la réussite du projet. « Je tiens à remercier de nouveau Carolyn Li et Alastair Buckle de 360Learning », raconte Geraldine. « Ils ont été fantastiques. Ils se sont investis, ont compris nos enjeux, et nous ont aidées à avancer vite. Ils étaient disponibles et impliqués. Sans eux, ça n’aurait clairement pas été possible. C’était une super collaboration. »",[1405,1407],{"start":737,"end":1406,"type":764},160,{"start":1408,"end":1409,"type":764},184,413,"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":808,"version":443,"items":1412,"primary":1413,"id":1418,"slice_type":532,"slice_label":7},[],{"text":1414},[1415],{"type":71,"text":1416,"spans":1417},"« Passer sur 360Learning, ce n’était pas seulement changer de système — c’était le début d’une vraie transformation. » - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":442,"version":443,"items":1420,"primary":1421,"id":1446,"slice_type":532,"slice_label":7},[],{"text":1422},[1423,1426,1429,1432,1441],{"type":678,"text":1424,"spans":1425,"direction":67},"Les résultats à date : des records battus et une dynamique d'adoption lancée",[],{"type":71,"text":1427,"spans":1428,"direction":67},"Malgré l’ampleur et le timing réduit, le lancement a dépassé toutes les attentes.",[],{"type":71,"text":1430,"spans":1431,"direction":67},"En un mois et demi seulement :",[],{"type":71,"text":1433,"spans":1434,"direction":67},"• 25 % des collaborateurs étaient déjà actifs sur la plateforme, explosant le KPI de référence fixé à 20 %\n• Dans la région APAC, toutes les filiales ont dépassé le taux d’activation moyen\n• L'engagement avait déjà atteint 65 % de celui de l’ancien système sur une année entière.\n\n« Ces chiffres parlent d'eux-mêmes », se félicite Geraldine. « Réaliser une telle transformation à notre échelle, c’est extrêmement difficile. Une adoption aussi massive, en si peu de temps, c’est une immense satisfaction.»",[1435,1438],{"start":1436,"end":1437,"type":764},283,316,{"start":1439,"end":1440,"type":764},344,503,{"type":71,"text":1442,"spans":1443,"direction":67},"La mise en place d’un espace pour former et certifier les différentes parties prenantes selon leur rôle dans la plateforme a été une étape clé du projet. Cette montée en compétences différenciée par rôle a même été reconnue « best in class » par l’équipe 360Learning.",[1444],{"start":1445,"end":1150,"type":764},226,"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":808,"version":443,"items":1448,"primary":1449,"id":1456,"slice_type":532,"slice_label":7},[],{"text":1450},[1451],{"type":71,"text":1452,"spans":1453,"direction":67},"« Réaliser une telle transformation à notre échelle, c’est extrêmement difficile. Une adoption aussi massive, en si peu de temps, c’est une immense satisfaction. » - Geraldine Murphy, HEINEKEN",[1454],{"start":1406,"end":1455,"type":764},161,"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":442,"version":443,"items":1458,"primary":1459,"id":1478,"slice_type":532,"slice_label":7},[],{"text":1460},[1461,1464,1472],{"type":678,"text":1462,"spans":1463,"direction":67},"La prochaine étape du Collaborative Learning",[],{"type":71,"text":1465,"spans":1466,"direction":67},"Pour HEINEKEN, 360Learning est bien plus qu’une plateforme — elle est désormais le socle de leur future stratégie talents.\n\n « L’apprentissage fait partie de notre stratégie globale », explique Geraldine. « \"UBREW\" est la première étape de la création d'une place de marché des talents où l’IA cartographiera les compétences et identifiera les manques. Ensuite, nous ferons évoluer les compétences là où c’est nécessaire et offrirons à chacun des opportunités de carrière équitables — en utilisant UBREW pour collecter les données d’apprentissages, générer des insights et connecter la formation aux besoins identifiés. »",[1467,1469],{"start":833,"end":1468,"type":764},182,{"start":1470,"end":1471,"type":764},207,620,{"type":71,"text":1473,"spans":1474,"direction":67},"L’entreprise développe également le Collaborative Learning, encourageant les experts à co-construire et partager leurs connaissances. « Notre approche : \"apprendre, partager, appliquer\" est déjà bien ancrée. Nous voulons aller encore plus loin — permettre aux experts de collaborer directement sur la plateforme, afin de ne pas perdre les compétences clés lors des départs. »",[1475],{"start":1476,"end":1477,"type":764},136,374,"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":808,"version":443,"items":1480,"primary":1481,"id":1486,"slice_type":532,"slice_label":7},[],{"text":1482},[1483],{"type":71,"text":1484,"spans":1485,"direction":67},"« Notre approche : \"apprendre, partager, appliquer\" est déjà bien ancrée. Nous voulons aller encore plus loin — permettre aux experts de collaborer directement sur la plateforme, afin de ne pas perdre les compétences clés lors des départs. » - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":442,"version":443,"items":1488,"primary":1489,"id":1504,"slice_type":532,"slice_label":7},[],{"text":1490},[1491,1496,1501],{"type":71,"text":1492,"spans":1493,"direction":67},"L’IA orientera la stratégie de contenu de HEINEKEN via le modèle des 4B (\"Build, borrow, buy, or bot\", pour \"Créer, Acheter, Adapter ou automatiser via l'IA\").",[1494],{"start":1354,"end":1495,"type":764},101,{"type":71,"text":1497,"spans":1498,"direction":67},"« Nous construirons les contenus de fond, ceux qui sont durables. Pour les besoins urgents, l’IA générera des supports que nos experts pourront facilement modifier. 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collaboratif",[],"a2674dff-e935-4ef9-91f4-ffdce2a9a3cc",{"resource":1615},{"id":1616,"type":647,"tags":1617,"lang":15,"slug":1618,"first_publication_date":1619,"last_publication_date":1620,"uid":1621,"data":1622,"link_type":109,"key":2048,"isBroken":111},"ZbvDhhAAACIAtPNO",[],"safran-met-a-profit-son--universite-augmentee--pour-soutenir-la-transformation-du-groupe","2024-02-02T09:52:01+0000","2026-06-17T14:37:12+0000","safran-universite-augmentee",{"body":1623,"tags":1997,"company_logo":2013,"illustration":2020,"key_figures":2025,"title":2044,"reading_time":282},[1624,1642,1660,1669,1686,1707,1719,1736,1761,1806,1818,1830,1850,1860,1884,1895,1907,1951,1961,1969],{"variation":442,"version":443,"items":1625,"primary":1627,"id":1641,"slice_type":532,"slice_label":7},[1626],{},{"text":1628},[1629,1633],{"type":71,"text":1630,"spans":1631,"direction":67},"“Safran fabrique presque tout ce qui se trouve dans un avion, mais ne l’assemble pas”.  Tels sont les mots employés par Frédéric Henrion, 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Une formule simple pour décrire une prouesse technologique nécessitant un panel complet de compétences et un niveau d’expertise élevé. ",[1632],{"start":36,"end":737,"type":764},{"type":71,"text":1634,"spans":1635,"direction":67},"Avec un chiffre d'affaires de 19 milliards d’euros en 2022 et plus de 83000 employés à travers le monde, Safran est le troisième acteur mondial du secteur aéronautique (hors avionneurs). L'innovation est au cœur de son modèle économique, ce qui lui a valu une nouvelle fois sa place dans le top 100 des groupes les plus innovants du monde.",[1636],{"start":1637,"end":1638,"type":460,"data":1639},303,339,{"link_type":462,"url":1640,"target":464},"https:\u002F\u002Fwww.safran-group.com\u002Ffr\u002Factualite\u002Fsafran-top-100-global-innovators-2023-2023-02-17","RichText$54034cef-fa47-439e-beb5-fc3b415c4c41",{"variation":442,"version":443,"items":1643,"primary":1645,"id":1659,"slice_type":532,"slice_label":7},[1644],{},{"text":1646},[1647,1651,1655],{"type":71,"text":1648,"spans":1649},"Safran est une entreprise apprenante : pari réussi du développement des compétences en interne grâce à l'université d'entreprise. Plus de 700 contributeurs internes à l’effort de formation : « Safran enseigne à Safran »",[1650],{"start":35,"end":775,"type":456},{"type":71,"text":1652,"spans":1653},"Safran University, l’université augmentée : Safran connecte 100 % de ses apprenants aux 4 coins du monde.",[1654],{"start":35,"end":455,"type":456},{"type":71,"text":1656,"spans":1657},"La compétence au cœur du Groupe : Safran assure la montée en compétences de près de 90 000 salariés pour assurer sa compétitivité.",[1658],{"start":35,"end":850,"type":456},"RichText$42f5858a-c5a1-47c2-982d-c08560eeced2",{"variation":1661,"version":443,"items":1662,"primary":1664,"id":1667,"slice_type":1668,"slice_label":7},"noRelatedVideos",[1663],{},{"is_ai_theme":111,"title":1665,"wistia_id":1666},[],"m697vu3ypy","VideoPlayer$779d078e-3e5c-4239-96ea-b82f9dcb2cee","VideoPlayer",{"variation":442,"version":443,"items":1670,"primary":1681,"id":1685,"slice_type":682,"slice_label":7},[1671],{"profile_picture":1672,"name":1679,"role":1680},{"dimensions":1673,"alt":1674,"copyright":7,"url":1675,"id":1676,"edit":1677},{"width":660,"height":660},"Frédéric Henrion Safran","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4effa7db-368a-4610-96fe-d39d19b7d23c_Fre%CC%81de%CC%81ric+Henrion.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZcX9CRAAACIAc2ji",{"x":35,"y":35,"zoom":1678,"background":90},0.16,"Frédéric Henrion","Directeur Global Learning & Safran University",{"team_title":1682},[1683],{"type":678,"text":679,"spans":1684,"direction":67},[],"Team$cdc25c6c-c048-488b-b32e-705c60f6a99f",{"variation":442,"version":443,"items":1687,"primary":1689,"id":1706,"slice_type":532,"slice_label":7},[1688],{},{"text":1690},[1691,1694,1697,1700,1703],{"type":678,"text":1692,"spans":1693},"Enjeux",[],{"type":71,"text":1695,"spans":1696},"L’industrie du transport aérien fait face à des enjeux colossaux à venir pour les 30 prochaines années, liés aux transformations technologiques et à l’arrivée des nouvelles générations. Ils impliquent une redéfinition de toute la stratégie de formation de Safran.",[],{"type":490,"text":1698,"spans":1699},"La reprise du marché : une course à l’innovation",[],{"type":71,"text":1701,"spans":1702},"Après deux années pendant lesquelles le trafic aérien était au plus bas à cause de la crise du Covid-19, les carnets de commandes de l’industrie aéronautique sont pleins. Pour y répondre, Safran embauche près de 17 000 personnes par an. Face au défi climatique, le Groupe doit se transformer pour contribuer à faire advenir l’aéronautique décarbonée. ",[],{"type":71,"text":1704,"spans":1705},"Ces bouleversements dans l'industrie du transport aérien exigent que les unités opérationnelles de Safran améliorent leurs compétences pour suivre le rythme de l'activité et rester compétitifs. ",[],"RichText$ac14574d-7f12-4301-8110-80691754b0f5",{"variation":808,"version":443,"items":1708,"primary":1710,"id":1718,"slice_type":532,"slice_label":7},[1709],{},{"text":1711},[1712],{"type":71,"text":1713,"spans":1714},"“L’effet de “ramp up” que l’on vit en ce moment est extraordinaire : le besoin en compétences pour s'adapter à ce tournant à court terme est aussi conséquent qu’il est stratégique.” - Frédéric Henrion, Directeur Global Learning & Safran University",[1715,1717],{"start":35,"end":1716,"type":456},181,{"start":1716,"end":1468,"type":764},"RichText$2aeabb57-c931-44f8-92a5-6130194305df",{"variation":442,"version":443,"items":1720,"primary":1722,"id":1735,"slice_type":532,"slice_label":7},[1721],{},{"text":1723},[1724,1727,1730,1732],{"type":490,"text":1725,"spans":1726},"Nouvelles générations et compétences critiques ",[],{"type":71,"text":1728,"spans":1729},"Dans le même temps, avec le renouvellement de ses effectifs et l’arrivée des nouvelles générations, Safran connaît une transformation sans précédent. Le Groupe doit donc assurer le transfert des connaissances et expertises critiques qui lui sont propres, au fur et à mesure que les collaborateurs expérimentés quittent le Groupe et que les nouveaux arrivent. Toutes les activités sont concernées : il faut trouver les moyens de former, faire monter en compétence (« upskilling »), voire aider la reconversion (« reskilling ») des collaborateurs pour relever le défi. ",[],{"type":71,"text":694,"spans":1731},[],{"type":71,"text":1733,"spans":1734},"Et avec près de 90 000 salariés répartis dans 27 pays, le défi est de taille : il faut embarquer largement et harmoniser les parcours tout en réussissant à les adapter aux spécificités locales. Il a fallu mettre la main sur la technologie qui permettrait de connecter tous les systèmes internes du Groupe de la manière la plus fluide qui soit. La solution recherchée par Safran devait mettre à disposition des garants métier une plateforme leur laissant l'autonomie de partager facilement leur savoir.",[],"RichText$3722046a-9db0-457a-9b2a-a5bb4cb2dbd7",{"variation":442,"version":443,"items":1737,"primary":1739,"id":1760,"slice_type":532,"slice_label":7},[1738],{},{"text":1740},[1741,1744,1747,1750,1753],{"type":678,"text":1742,"spans":1743,"direction":67},"La solution",[],{"type":71,"text":1745,"spans":1746,"direction":67},"Il y a 5 ans, le groupe a décidé de développer la mobilité interne en faisant monter ses salariés en compétences et en les soutenant dans leur reconversion grâce à un dispositif complet de formation.",[],{"type":490,"text":1748,"spans":1749,"direction":67},"Une université pour fédérer tous les apprenants et garantir l'employabilité",[],{"type":71,"text":1751,"spans":1752,"direction":67},"Safran University, dont la mission est de favoriser l'apprentissage et d’accompagner le développement et la transformation du Groupe, a fait du partage des connaissances un des piliers du maintien de la compétitivité. Elle permet de développer les compétences des collaborateurs grâce à une offre complète de formations en présentiel, à distance ou en format mixte. Elle bénéficie d’un campus dédié à Massy (Essonne) depuis 2014, permettant aux apprenants du monde entier de s’y retrouver.",[],{"type":1754,"url":1755,"alt":7,"copyright":7,"dimensions":1756,"id":1758,"edit":1759},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaLatV2GNHVfTOg4b_safran-case-study-cover.webp?auto=format,compress",{"width":547,"height":1757},595,"aLatV2GNHVfTOg4b",{"x":35,"y":35,"zoom":36,"background":37},"RichText$c166cf80-b74e-4dda-8305-a557bdba1a77",{"variation":442,"version":443,"items":1762,"primary":1764,"id":1805,"slice_type":532,"slice_label":7},[1763],{},{"text":1765},[1766,1769,1771,1774],{"type":71,"text":1767,"spans":1768,"direction":67},"Sur la plateforme de formation en ligne de Safran University développée par 360Learning, les collaborateurs se forment en continu, peuvent collecter des trophées au fur et à mesure de leur apprentissage ou encore obtenir des certificats. Cette approche garantit le partage de connaissances en interne tout en assurant l’employabilité des salariés sur le marché du travail.",[],{"type":71,"text":694,"spans":1770,"direction":67},[],{"type":490,"text":1772,"spans":1773,"direction":67},"Une plateforme ultra-complète pour une « université augmentée » ",[],{"type":71,"text":1775,"spans":1776,"direction":67},"Safran a choisi de mettre en place une plateforme en ligne tout-en-un, qui allie un « Learning Management System » (LMS) à une « Learning Experience Platform » (LXP). Les équipes formation gagnent un temps précieux pour déployer la stratégie de formation, grâce à l’automatisation permise par le LMS, tout en proposant une expérience fluide grâce à la LXP qui agrège les contenus d’une vingtaine de systèmes différents et s’intègre de manière transparente avec les autres outils du Groupe comme SAP SuccessFactors.",[1777,1786,1794],{"start":926,"end":1778,"type":460,"data":1779},119,{"id":1780,"type":1266,"tags":1781,"lang":15,"slug":1782,"first_publication_date":1783,"last_publication_date":1784,"uid":1785,"link_type":109,"isBroken":111},"ZJASDBEAACMANgwV",[],"liberez-vous-de-la-gestion-administrative-avec-notre-lms-pilote-par-lia","2023-07-26T11:51:40+0000","2026-09-18T09:22:18+0000","lms",{"start":1455,"end":1394,"type":460,"data":1787},{"id":1788,"type":1266,"tags":1789,"lang":15,"slug":1790,"first_publication_date":1791,"last_publication_date":1792,"uid":1793,"link_type":109,"isBroken":111},"ZJAd3hEAACQANh3Q",[],"offrez-une-experience-deformation-personnalisee-grace-au-coaching-adaptatif","2023-07-26T11:52:03+0000","2026-09-15T10:11:24+0000","lxp",{"start":1795,"end":1796,"type":460,"data":1797},495,513,{"id":1798,"type":1799,"tags":1800,"lang":15,"slug":1801,"first_publication_date":1802,"last_publication_date":1803,"uid":1804,"link_type":109,"isBroken":111},"ZiZ-gREAACQAA4VP","partner",[],"developpez-votre-catalogue-de-formation","2024-05-06T10:55:25+0000","2026-01-26T10:17:42+0000","sap-successfactors","RichText$26e44e12-de3a-413d-94f9-d618fedd7647",{"variation":808,"version":443,"items":1807,"primary":1809,"id":1817,"slice_type":532,"slice_label":7},[1808],{},{"text":1810},[1811],{"type":71,"text":1812,"spans":1813},"“Si on peut désormais doubler l'offre de formation, c'est notamment grâce à la plateforme 360Learning.”  - Frédéric Henrion, Directeur Global Learning & Safran University",[1814],{"start":1815,"end":1816,"type":456},107,170,"RichText$ca18df94-b336-4e02-8e38-69e2b87e1e7d",{"variation":442,"version":443,"items":1819,"primary":1821,"id":1829,"slice_type":532,"slice_label":7},[1820],{},{"text":1822},[1823,1826],{"type":71,"text":1824,"spans":1825,"direction":67},"Aujourd’hui, ce sont seulement 13 administrateurs RH qui déploient la solution auprès des collaborateurs. En 2022, cette même équipe a réussi à gérer plus de 400 000 heures de formation à elle seule.",[],{"type":71,"text":1827,"spans":1828,"direction":67},"En divisant par deux le nombre de programmes qu’elle propose, l’université s’est recentrée sur une stratégie de montée en compétences en lien avec les besoins business. C’est pourquoi on parle ici d’« université augmentée » : avec moitié moins de moyens, elle propose une offre de formation deux fois plus conséquente. Et cela a été rendu possible en digitalisant son catalogue de formation, grâce à 360Learning.",[],"RichText$6d62f4d5-3e20-4307-b700-60c33c5c1879",{"variation":442,"version":443,"items":1831,"primary":1833,"id":1849,"slice_type":532,"slice_label":7},[1832],{},{"text":1834},[1835,1838,1846],{"type":490,"text":1836,"spans":1837},"Assurer la rétention du savoir grâce aux experts métiers",[],{"type":71,"text":1839,"spans":1840},"Loin de vouloir répliquer une expérience utilisateur « à la Netflix », avec des apprenants qui démarrent plusieurs parcours de formation à la fois sans jamais les terminer, Safran mise sur l’implication de ses propres experts métier en interne. Dans sa plateforme de formation, elle dispose de différentes organisations : ses Académies ou “communautés”. Au total, 13 groupes hiérarchiques parfaitement autonomes dans la structuration de leurs sous-groupes. La plateforme est animée par 300 auteurs et autrices garants métiers, qui produisent des contenus digitaux de formation. Ce sont également 1200 référents qui pilotent les parcours de formation associés.",[1841],{"start":1842,"end":1843,"type":460,"data":1844},326,335,{"id":1265,"type":1266,"tags":1845,"lang":15,"slug":1268,"first_publication_date":1269,"last_publication_date":1270,"uid":1271,"link_type":109,"isBroken":111},[],{"type":71,"text":1847,"spans":1848},"Ces communautés permettent de créer des routines en engageant les experts dans la création de parcours. Plus ils sont sollicités et récompensés, plus ils sont motivés pour partager leurs connaissances : c’est un cercle vertueux du savoir. Tous les profils sont embarqués : auteurs, administrateurs, responsables de pôle. Ainsi, la plateforme 360Learning accompagne Safran dans sa logique de formation “glocale”, pour accompagner l’apprentissage des apprenants au bon moment, au bon endroit.",[],"RichText$faa06bd5-bec6-4863-b9dc-10d8605e1ed5",{"variation":808,"version":443,"items":1851,"primary":1853,"id":1859,"slice_type":532,"slice_label":7},[1852],{},{"text":1854},[1855],{"type":71,"text":1856,"spans":1857},"“Le fait que Safran apprenne à Safran, que nos experts internes apprennent à leurs collaborateurs, c'est vraiment le nerf de la guerre” - Frédéric Henrion, Directeur Global Learning & Safran University",[1858],{"start":35,"end":1476,"type":456},"RichText$da7f874a-ff2d-40e2-b5d6-5ec9cddfaec7",{"variation":442,"version":443,"items":1861,"primary":1863,"id":1883,"slice_type":532,"slice_label":7},[1862],{},{"text":1864},[1865,1868,1880],{"type":490,"text":1866,"spans":1867},"L’IA au service de la gestion des compétences de Safran",[],{"type":71,"text":1869,"spans":1870},"À long terme, le système d'information de Safran va s'enrichir d'un module permettant d’évaluer ses compétences, de les connecter aux offres de carrière et potentielles mobilités internes selon le profil de chaque apprenant, tout cela grâce à l'intelligence artificielle. L’apprenant recevra des propositions de formation pour acquérir les compétences manquantes et aidera le département formation à mesurer finement les écarts de compétences et mieux répondre aux besoins de requalification.",[1871],{"start":1872,"end":1873,"type":460,"data":1874},245,270,{"id":1875,"type":1266,"tags":1876,"lang":15,"slug":1877,"first_publication_date":1878,"last_publication_date":1879,"uid":1556,"link_type":109,"isBroken":111},"ZKFDjhEAACQAfSu5",[],"boostez-vos-formationsgrace-a-lia","2023-07-03T11:30:46+0000","2026-10-19T08:26:13+0000",{"type":71,"text":1881,"spans":1882},"Dans un futur proche, Safran souhaite s’attaquer plus largement à la question de la gestion des compétences via les plans de carrière. En capitalisant sur les nouveaux usages de l’intelligence artificielle pour cartographier les compétences disponibles, Safran favorisera davantage la mobilité interne.",[],"RichText$3c6c6a08-1445-407f-983f-cc81b1c1c848",{"variation":808,"version":443,"items":1885,"primary":1887,"id":1894,"slice_type":532,"slice_label":7},[1886],{},{"text":1888},[1889],{"type":71,"text":1890,"spans":1891},"“Au lieu d'attendre que ce soit Safran qui ait des besoins et sollicite ses collaborateurs, ce sont les salariés eux-mêmes qui iront frapper à la porte de leur management pour parler de leur future évolution, et être accompagnés par l'intelligence artificielle pour se voir proposer des formations adaptées à leur plan.” - Frédéric Henrion, Directeur Global Learning & Safran University",[1892],{"start":35,"end":1893,"type":456},320,"RichText$e31feca2-c148-4e45-bf49-fed67de956ff",{"variation":442,"version":443,"items":1896,"primary":1898,"id":1906,"slice_type":532,"slice_label":7},[1897],{},{"text":1899},[1900,1903],{"type":678,"text":1901,"spans":1902},"Résultats",[],{"type":71,"text":1904,"spans":1905},"\nEn 2023, sur la plateforme 360Learning de Safran : ",[],"RichText$6c7c02da-7612-4884-9124-0dd0dadb760b",{"variation":808,"version":443,"items":1908,"primary":1910,"id":1950,"slice_type":532,"slice_label":7},[1909],{},{"text":1911},[1912,1917,1924,1930,1934,1938,1943,1946],{"type":71,"text":1913,"spans":1914},"• 445 000 heures de formation dont 120 000 heures à l’international et un mix digital\u002Fprésentiel de 50\u002F50",[1915,1916],{"start":849,"end":61,"type":456},{"start":1307,"end":1069,"type":456},{"type":71,"text":1918,"spans":1919},"• 70% des modules créés en interne, sur un total de 8000",[1920,1922],{"start":849,"end":1921,"type":456},5,{"start":1059,"end":1923,"type":456},56,{"type":71,"text":1925,"spans":1926},"• Près de 1500 sessions créées par 300 experts métiers",[1927,1929],{"start":1928,"end":767,"type":456},10,{"start":1307,"end":775,"type":456},{"type":71,"text":1931,"spans":1932},"• + 700 auteurs ont contribué depuis l’ouverture de la plateforme",[1933],{"start":849,"end":282,"type":456},{"type":71,"text":1935,"spans":1936},"• 2\u002F3 des modules développés en interne",[1937],{"start":849,"end":1921,"type":456},{"type":71,"text":1939,"spans":1940},"• 25 parcours de carrière déjà cartographiés",[1941],{"start":849,"end":1942,"type":456},4,{"type":71,"text":1944,"spans":1945},"• Des parcours déployés dans plus de 8 langues",[],{"type":71,"text":1947,"spans":1948},"• 80 % taux de complétion en moyenne ",[1949],{"start":849,"end":183,"type":456},"RichText$78c43643-f3e5-4f58-bf31-2466a6b209e4",{"variation":808,"version":443,"items":1952,"primary":1954,"id":1960,"slice_type":532,"slice_label":7},[1953],{},{"text":1955},[1956],{"type":71,"text":1957,"spans":1958},"Cette histoire vous parle ? 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Arkema\"",[2157,2158],{"start":849,"end":61,"type":456},{"start":2159,"end":1150,"type":764},228,{"type":71,"text":2161,"spans":2162},"• Recruter, développer et retenir les meilleurs talents : comme toute grande entreprise, Arkema n’échappe pas au défi d’attirer et surtout de faire monter en compétences ses collaborateurs. ",[2163],{"start":849,"end":804,"type":456},{"type":71,"text":2165,"spans":2166},"• Mettre fin au manque d’interopérabilité des outils : les différentes applications de la Formation ne sont pas connectées entre elles, ce qui impose des heures de retraitement des données, des bugs, et génère in fine une mauvaise expérience utilisateur. ",[2167,2168],{"start":849,"end":1059,"type":456},{"start":1201,"end":1401,"type":764},{"type":71,"text":2170,"spans":2171},"• Faciliter l’expérience admin : enfin, le dispositif de formation historique s’avère lourd à gérer pour les administrateurs. Ces derniers se retrouvent très centrés sur des tâches transactionnelles, et pas sur des projets à valeur ajoutée. ",[2172],{"start":849,"end":850,"type":456},{"type":71,"text":2174,"spans":2175},"• Offrir un accès large à la connaissance : Arkema compte plus de 21 000 employés et opère dans 55 pays. Offrir un contenu personnalisé, vérifié et pertinent aux bonnes personnes au bon moment n'était pas possible avec l'ancien système.",[2176],{"start":849,"end":2177,"type":456},41,"RichText$055a1e70-df46-4eab-a566-37de0a4181c7",{"variation":442,"version":443,"items":2180,"primary":2182,"id":2188,"slice_type":532,"slice_label":7},[2181],{},{"text":2183},[2184],{"type":71,"text":2185,"spans":2186},"Un changement s’impose pour soutenir l’ambition du Groupe. ",[2187],{"start":35,"end":736,"type":456},"RichText$85e97e53-8fe6-4af5-99e0-61f70c0233ae",{"variation":442,"version":443,"items":2190,"primary":2192,"id":2214,"slice_type":532,"slice_label":7},[2191],{},{"text":2193},[2194,2197,2200,2203,2205,2208,2211],{"type":678,"text":2195,"spans":2196},"Solution",[],{"type":490,"text":2198,"spans":2199},"Définir une nouvelle ambition\n",[],{"type":71,"text":2201,"spans":2202},"Avant de se pencher sur le choix d’un outil, l’équipe Arkema établit un nouveau cap pour sa stratégie Digital Learning : ",[],{"type":71,"text":694,"spans":2204},[],{"type":71,"text":2206,"spans":2207},"• Faire du Digital learning une composante-clé de la formation pour soutenir la culture, les valeurs et les axes stratégiques d’Arkema,",[],{"type":71,"text":2209,"spans":2210},"• Proposer un accès large à la connaissance,",[],{"type":71,"text":2212,"spans":2213},"• Favoriser la création de contenu par les experts métiers pour assurer la transmission des gestes techniques, surtout dans le contexte des usines.",[],"RichText$5cf1087b-80b8-4f92-a68f-f89aa7480dee",{"variation":808,"version":443,"items":2216,"primary":2218,"id":2235,"slice_type":532,"slice_label":7},[2217],{},{"text":2219},[2220,2223,2227,2231],{"type":71,"text":2221,"spans":2222},"Le cahier des charges en tête, les premiers tests en conditions réelles sont lancés dans des usines pilotes et au Siège. Le choix se porte vers 360Learning, qui remplit les critères :",[],{"type":71,"text":2224,"spans":2225},"• Capacité à assurer une unification technologique de bon niveau avec la connexion aux outils internes, notamment SAP SuccessFactors côté données employés et LMS pour la formation,",[2226],{"start":849,"end":570,"type":456},{"type":71,"text":2228,"spans":2229},"• Capacité à proposer un catalogue de contenu qui permette l’accès large à la connaissance, avec des formations en Soft Skills disponibles 100% à la demande, ",[2230],{"start":849,"end":619,"type":456},{"type":71,"text":2232,"spans":2233},"• Capacité à répondre à l’ambition de création de contenu par les experts métiers pour capitaliser sur les compétences internes indispensables au développement du Groupe à grande échelle. ",[2234],{"start":849,"end":824,"type":456},"RichText$1b80e14d-aa49-4732-99c9-c1f4c64651dd",{"variation":442,"version":443,"items":2237,"primary":2239,"id":2249,"slice_type":532,"slice_label":7},[2238],{},{"text":2240},[2241,2245],{"type":71,"text":2242,"spans":2243},"En octobre 2022, la plateforme MyLearning ouvre officiellement ses portes avec un lancement international. ",[2244],{"start":1288,"end":2177,"type":456},{"type":71,"text":2246,"spans":2247},"Quelques mois après le lancement, le succès du projet a dépassé les attentes. Passons en revue les 3 piliers du projet. ",[2248],{"start":35,"end":1393,"type":456},"RichText$c3bc3496-abcc-428d-84ec-7a5e5a26f8bb",{"variation":442,"version":443,"items":2251,"primary":2253,"id":2316,"slice_type":532,"slice_label":7},[2252],{},{"text":2254},[2255,2258,2260,2282,2284,2289,2291,2294,2297,2300,2303,2306,2308],{"type":490,"text":2256,"spans":2257},"Lier les stratégies RH et Formation pour engager les collaborateurs",[],{"type":71,"text":694,"spans":2259},[],{"type":71,"text":2261,"spans":2262},"Arkema utilisant déjà SAP Successfactors comme LMS et SIRH, la nouvelle brique de Digital Learning se devait de composer avec l’existant pour éviter de retomber dans l’écueil précédent.\nDéfi relevé pour le LMS 360Learning et son connecteur dédié pour regrouper les flux de données et le catalogue de formation dans SAP SuccessFactors.Pas un problème non plus pour SAP Successfactors dans son approche de plateforme ouverte avec 300 applications disponibles dans le SAP Store (dont l’application 360Learning) pour répondre aux besoins de niche. ",[2263,2268,2272,2277],{"start":2264,"end":2265,"type":460,"data":2266},206,221,{"id":1780,"type":1266,"tags":2267,"lang":15,"slug":1782,"first_publication_date":1783,"last_publication_date":1784,"uid":1785,"link_type":109,"isBroken":111},[],{"start":2269,"end":1872,"type":460,"data":2270},229,{"id":1798,"type":1799,"tags":2271,"lang":15,"slug":1801,"first_publication_date":1802,"last_publication_date":1803,"uid":1804,"link_type":109,"isBroken":111},[],{"start":2273,"end":2274,"type":460,"data":2275},465,474,{"link_type":462,"url":2276},"https:\u002F\u002Fstore.sap.com\u002Fdcp\u002Fen\u002F",{"start":2278,"end":2279,"type":460,"data":2280},481,506,{"link_type":462,"url":2281},"https:\u002F\u002Fstore.sap.com\u002Fdcp\u002Fen\u002Fproduct\u002Fdisplay-0000059136_live_v1\u002Fcollaborative-learning-platform",{"type":71,"text":694,"spans":2283},[],{"type":71,"text":2285,"spans":2286},"Résultat :  un partenariat qui combine le meilleur des solutions digitales de gestion du capital humain et d’apprentissage collaboratif dans un écosystème intelligent. Les flux de données liées à l’activité de formation sur 360Learning transitent dans une vue complètement intégrée, et alimentent le profil et les compétences de l’utilisateur sur SAP Successfactors pour visualiser la trajectoire des collaborateurs dans une démarche de montée en compétences (upskilling). ",[2287],{"start":35,"end":2288,"type":456},167,{"type":71,"text":694,"spans":2290},[],{"type":71,"text":2292,"spans":2293},"Concrètement, la navigation quotidienne s’effectue dans la plateforme MyLearning (interface 360Learning), directement connectée à SAP Successfactors par SSO :",[],{"type":71,"text":2295,"spans":2296},"• Les apprenants consultent les catalogues digitaux et blended",[],{"type":71,"text":2298,"spans":2299},"• Les auteurs créent les sessions de formation dans la plateforme",[],{"type":71,"text":2301,"spans":2302},"• Les managers analysent les statistiques d’apprentissage de l’équipe et valident les workflows pour les formations blended. ",[],{"type":71,"text":2304,"spans":2305},"Grâce à la synchronisation, les données des formations 360Learning remontent dans la brique LMS SAP Successfactors et apparaissent dans l’onglet des formations complétées. ",[],{"type":71,"text":694,"spans":2307},[],{"type":1754,"url":2309,"alt":2310,"copyright":7,"dimensions":2311,"id":2314,"edit":2315},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F22f4fddd-d7b6-4088-9a61-e608b549edc3_Screenshot+2023-09-11+at+16.53.24.png?auto=format,compress","Parcours utilisateur SAP SP\u002F360L",{"width":2312,"height":2313},1292,644,"ZP8p8hIAACAAgVm9",{"x":35,"y":35,"zoom":36,"background":37},"RichText$bb6c128a-af02-4f7a-9076-316f19a57793",{"variation":442,"version":443,"items":2318,"primary":2320,"id":2325,"slice_type":532,"slice_label":7},[2319],{},{"text":2321},[2322],{"type":71,"text":2323,"spans":2324},"Gauthier témoigne de la facilité de ce nouveau workflow :",[],"RichText$e97c61e3-2960-4ba4-84cf-267971ba677c",{"variation":808,"version":443,"items":2327,"primary":2329,"id":2335,"slice_type":532,"slice_label":7},[2328],{},{"text":2330},[2331],{"type":71,"text":2332,"spans":2333},"“L’intégration entre 360Learning pour SAP Successfactors se fait dans une approche complémentaire et connectée. L’automatisation se révèle extrêmement pratique, ça centralise tout et évite des heures de re-travail des données !”",[2334],{"start":35,"end":2159,"type":456},"RichText$5f6d5a6a-57ce-4e99-af75-a63756bd0133",{"variation":442,"version":443,"items":2337,"primary":2339,"id":2382,"slice_type":532,"slice_label":7},[2338],{},{"text":2340},[2341,2344,2346,2355,2367],{"type":490,"text":2342,"spans":2343},"Agréger un riche catalogue de contenus dans le flux de travail",[],{"type":71,"text":694,"spans":2345},[],{"type":71,"text":2347,"spans":2348},"Deuxième pilier du projet : retenir et faire grandir les meilleurs talents avec une riche offre de formation pour monter en compétences grâce à la LXP 360Learning.",[2349,2350],{"start":35,"end":707,"type":456},{"start":2351,"end":2352,"type":460,"data":2353},147,163,{"id":1788,"type":1266,"tags":2354,"lang":15,"slug":1790,"first_publication_date":1791,"last_publication_date":1792,"uid":1793,"link_type":109,"isBroken":111},[],{"type":71,"text":2356,"spans":2357},"Avec la plateforme MyLearning, les apprenants ont accès à un catalogue de contenus sur les Soft Skills en accès libre pour se former de manière 100% autonome. Le menu du catalogue est disponible sur le SIRH SAP SuccessFactors, et la formation choisie s’ouvre sur 360Learning grâce à une connexion SSO (Single Sign-On). Grâce à des intégrations de contenus sur étagère (notamment Edflex), les apprenants ont accès à un vaste choix de formations produites par des experts de renommée mondiale.",[2358],{"start":2359,"end":2360,"type":460,"data":2361},379,385,{"id":2362,"type":1799,"tags":2363,"lang":15,"slug":2364,"first_publication_date":1802,"last_publication_date":2365,"uid":2366,"link_type":109,"isBroken":111},"ZiZ-JhEAACAAA4NX",[],"introduction","2026-01-26T10:17:55+0000","edflex",{"type":71,"text":2368,"spans":2369},"Avec des équipes réparties dans 55 pays, la capacité à diffuser des formations à l’international pourrait vite virer au cauchemar. Pas avec 360Learning, qui gère complètement ce cas d’usage grâce à la solution Globalization dédiée à la gestion des formations multilingues. Grâce à des fonctionnalités telles que l’affichage automatique de la formation dans la langue de l’apprenant, 90% des collaborateurs ont accès aux formations dans leur langue, en accès libre, sans casse-tête d’inscription. ",[2370,2379],{"start":1201,"end":2371,"type":460,"data":2372},223,{"id":2373,"type":1266,"tags":2374,"lang":15,"slug":2375,"first_publication_date":2376,"last_publication_date":2377,"uid":2378,"link_type":109,"isBroken":111},"YuvfhhEAACEA7MRq",[],"le-lms-multilingue-pilote-par-lia-pense-pour-vos-equipes-internationales","2022-08-08T14:15:31+0000","2026-09-14T15:19:24+0000","globalization",{"start":2380,"end":2381,"type":456},383,496,"RichText$429fba4d-8225-45a4-8a90-2f0057f2dd94",{"variation":442,"version":443,"items":2384,"primary":2386,"id":2391,"slice_type":532,"slice_label":7},[2385],{},{"text":2387},[2388],{"type":71,"text":2389,"spans":2390},"Gauthier souligne l’impact de la solution Globalization : ",[],"RichText$e637674d-d712-47d7-8806-e82ac0694fc5",{"variation":808,"version":443,"items":2393,"primary":2395,"id":2402,"slice_type":532,"slice_label":7},[2394],{},{"text":2396},[2397],{"type":71,"text":2398,"spans":2399},"“Si vous êtes dans une entreprise internationale, la solution Globalization a une capacité assez impressionnante à rendre la même formation accessible à une audience internationale d’apprenants. Nous sortons nos formations en 18 langues, donc on peut toucher quasiment 100% du groupe dans leur langue. Par exemple, on vient de traduire du contenu en malais puisque nos équipes sur place ne parlaient pas anglais.” ",[2400],{"start":35,"end":2401,"type":456},414,"RichText$2d7d0870-c8f3-4e99-858f-115dfc1cb466",{"variation":442,"version":443,"items":2404,"primary":2406,"id":2422,"slice_type":532,"slice_label":7},[2405],{},{"text":2407},[2408,2411,2413,2416],{"type":490,"text":2409,"spans":2410},"Capturer et partager l’expertise interne grâce aux Académies",[],{"type":71,"text":694,"spans":2412},[],{"type":71,"text":2414,"spans":2415},"Dans un secteur aussi complexe que la chimie de spécialité, les experts métiers occupent un rôle clé dans la transmission des bons gestes, soutenus par une forte culture de l’entraide au sein du groupe Arkema.",[],{"type":71,"text":2417,"spans":2418},"Un environnement idéal pour mettre en place des académies collaboratives avec 360Learning. Grâce à l’outil auteur intuitif, les experts métiers peuvent créer des modules en moins de 17 minutes, sans aucun pré-requis en matière d'ingénierie pédagogique. Gauthier explique que cette capacité s’était montrée déterminante lors du pilote du projet : ",[2419],{"start":578,"end":805,"type":460,"data":2420},{"id":1265,"type":1266,"tags":2421,"lang":15,"slug":1268,"first_publication_date":1269,"last_publication_date":1270,"uid":1271,"link_type":109,"isBroken":111},[],"RichText$0499c1f3-d36f-4495-a4d7-52b3411d6345",{"variation":808,"version":443,"items":2424,"primary":2426,"id":2433,"slice_type":532,"slice_label":7},[2425],{},{"text":2427},[2428],{"type":71,"text":2429,"spans":2430},"“Nous avons lancé le pilote en usine, dans des conditions réelles. Les auteurs sur le terrain ont réussi à créer du contenu facilement et se sont bien approprié l’outil grâce à une interface hyper intuitive !”",[2431],{"start":35,"end":2432,"type":456},209,"RichText$dc5678e3-fa08-4f02-921f-6a9635231270",{"variation":442,"version":443,"items":2435,"primary":2437,"id":2445,"slice_type":532,"slice_label":7},[2436],{},{"text":2438},[2439,2442],{"type":71,"text":2440,"spans":2441},"Pour capitaliser les connaissances internes, Gauthier et son équipe vont encore plus loin en mettant tout en place pour faire tomber les barrières à la création, et ainsi créer des formations 100% pertinentes sur le terrain. Grâce à un lien disponible dans l’intranet Arkema, les volontaires peuvent facilement recevoir un rôle d’auteur et créer leurs propres modules directement aux prises avec les problématiques de leurs équipes. Gauthier confirme que son équipe reçoit très régulièrement des nouvelles demandes pour obtenir les droits de créer du contenu. ",[],{"type":71,"text":2443,"spans":2444},"Pour les champions internes du partage de compétences, cette nouvelle compétence a des bénéfices bien réels : les responsables RH et managers sont notifiés lorsque les formateurs internes en herbe ont publié plus de 5 formations.  ",[],"RichText$c326f225-8b45-4278-afbe-44d47f66a419",{"variation":442,"version":443,"items":2447,"primary":2449,"id":2458,"slice_type":532,"slice_label":7},[2448],{},{"text":2450},[2451,2453,2455],{"type":678,"text":1901,"spans":2452},[],{"type":71,"text":694,"spans":2454},[],{"type":71,"text":2456,"spans":2457},"Plusieurs mois après le lancement de la plateforme MyLearning, tous les indicateurs sont au-dessus des attentes pour l’équipe Formation : ",[],"RichText$aa21b50b-da80-4992-90d2-4d087bb1f25d",{"variation":808,"version":443,"items":2460,"primary":2462,"id":2491,"slice_type":532,"slice_label":7},[2461],{},{"text":2463},[2464,2468,2473,2477,2482,2486],{"type":71,"text":2465,"spans":2466},"• La plateforme recense 9810 apprenants, soit 140% (!) de son objectif d’apprenants connectés  ",[2467],{"start":849,"end":700,"type":456},{"type":71,"text":2469,"spans":2470},"• La démarche de formation à la demande porte ses fruits, avec plus de 2300 apprenants qui ont suivi un cours du catalogue de cours à la demande. Une sur-performance de 70% par rapport à l’objectif !",[2471],{"start":1170,"end":2472,"type":456},144,{"type":71,"text":2474,"spans":2475},"• 64 auteurs actifs, dans le cadre des projets de digitalisation de la formation en usine en France, Europe, Etats-Unis et en Malaisie ",[2476],{"start":849,"end":881,"type":456},{"type":71,"text":2478,"spans":2479},"• 143 cours créés par les auteurs",[2480],{"start":849,"end":2481,"type":456},11,{"type":71,"text":2483,"spans":2484},"• 93% de réactions positives ",[2485],{"start":849,"end":869,"type":456},{"type":71,"text":2487,"spans":2488},"• Des formations disponibles en 14 langues, accessibles à tous les employés du groupe Arkema, dont les filiales",[2489],{"start":849,"end":2490,"type":456},42,"RichText$8f3b6495-c101-4352-b939-0b9fb6481547",{"variation":808,"version":443,"items":2493,"primary":2495,"id":2503,"slice_type":532,"slice_label":7},[2494],{},{"text":2496},[2497],{"type":71,"text":2498,"spans":2499},"\"360Learning a vraiment changé l'expérience d'apprentissage de nos collaborateurs\" - Clémence Marin-Pache, Digital Learning Officer, Arkema",[2500,2502],{"start":36,"end":2501,"type":764},81,{"start":36,"end":2501,"type":456},"RichText$094ce51f-b4ed-46ab-a32a-89ca35a957f8",{"variation":442,"version":443,"items":2505,"primary":2507,"id":2530,"slice_type":532,"slice_label":7},[2506],{},{"text":2508},[2509,2512,2514,2520,2525,2527],{"type":490,"text":2510,"spans":2511},"La suite",[],{"type":71,"text":694,"spans":2513},[],{"type":71,"text":2515,"spans":2516},"Après ce lancement réussi, l’équipe Formation est mieux équipée que jamais pour répondre à l’immense défi de répondre aux écarts de compétences. Un enjeu que Gauthier résume en une phrase : “trouver les bons talents, la bonne position au bon moment avec les bonnes compétences”. ",[2517,2519],{"start":842,"end":2518,"type":764},279,{"start":842,"end":2518,"type":456},{"type":71,"text":2521,"spans":2522},"A l’avenir, Arkema pourra compter sur le Playbook de montée en compétences 360Learning pour l’aider à aller plus loin. En créant une source de vérité alimentée en temps réel par notre Intelligence Artificielle, 360Learning permet de structurer les données sur les compétences en assignant aux postes les  exigences en matière de pré-requis, et en administrant les évaluations sur le niveau de maîtrise des employés. Avec les données récoltées, il sera possible de cartographier des chemins de carrière jalonnés avec des compétences et les formations associées pour les 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installations",{"team_title":2703},[],"Team$3ec79740-d592-45b8-aa55-21873b4112d2",{"variation":442,"version":443,"items":2706,"primary":2707,"id":2733,"slice_type":532,"slice_label":7},[],{"text":2708},[2709,2712,2715,2718,2724,2730],{"type":678,"text":2710,"spans":2711,"direction":67},"Le défi : 3 personnes pour former 125 000 collaborateurs",[],{"type":71,"text":2713,"spans":2714,"direction":67},"Au cœur de cette multinationale, l'Université ArcelorMittal opère de manière étonnamment agile : l'équipe centrale, basée au Luxembourg, ne compte que trois personnes. Pourtant, son mandat est titanesque : offrir une formation pertinente, accessible et génératrice de performance business pour les 125 000 collaborateurs du groupe.",[],{"type":71,"text":2716,"spans":2717,"direction":67},"Pendant des années, l'université s'est appuyée sur un LMS traditionnel. Si cet outil a permis de rassembler une base solide de 110 000 utilisateurs actifs, il a fini par atteindre ses limites face à la complexité croissante de l'entreprise. Traduire et déployer des contenus sur des dizaines de sites rendait l'administration trop complexe. Surtout, ce modèle centralisé créait un goulot d'étranglement : l'expertise technique unique des équipes terrain, des usines et des centres de R&D restait cloisonnée, sans moyen de circuler librement.",[],{"type":71,"text":2719,"spans":2720,"direction":67},"Stacey VanderHeiden Güney, Responsable mondiale de la formation et Directrice générale de l'Université ArcelorMittal, résume ainsi le virage stratégique à amorcer :",[2721],{"start":35,"end":756,"type":460,"data":2722},{"link_type":462,"url":2723,"target":464},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"type":71,"text":2725,"spans":2726,"direction":67},"« La formation est dispensée pour les collaborateurs. L'apprentissage se vit avec eux. Quant à la performance, elle se réalise ensemble, en équipe. »",[2727,2728],{"start":849,"end":2351,"type":764},{"start":2729,"end":2501,"type":456},77,{"type":71,"text":2731,"spans":2732,"direction":67},"L'objectif n'était pas de construire une meilleure bibliothèque de contenu. Il fallait un modèle radicalement différent, un modèle où les experts internes à l'organisation pouvaient stimuler l'apprentissage au rythme du business.",[],"RichText$e2c6edd4-42ae-48b2-9c67-93694770ba04",{"variation":808,"version":443,"items":2735,"primary":2736,"id":2742,"slice_type":532,"slice_label":7},[],{"text":2737},[2738],{"type":71,"text":2739,"spans":2740,"direction":67},"« La formation est dispensée pour les collaborateurs. L'apprentissage se vit avec eux. Quant à la performance, elle se réalise ensemble, en équipe. » - Stacey VanderHeiden Güney, ArcelorMittal",[2741],{"start":2729,"end":2501,"type":456},"RichText$5fdc5b5d-1d78-473b-bfe9-39bda53ee440",{"variation":442,"version":443,"items":2744,"primary":2745,"id":2766,"slice_type":532,"slice_label":7},[],{"text":2746},[2747,2750,2755,2758],{"type":678,"text":2748,"spans":2749,"direction":67},"La solution : L'apprentissage collaboratif à l'échelle de l'entreprise",[],{"type":71,"text":2751,"spans":2752,"direction":67},"ArcelorMittal a opéré sa transition vers 360Learning via une migration complète, la plateforme a été baptisée en interne « AMU 360 ». Dès le départ, l'équipe a fait un choix assumé : démocratiser non seulement l'expérience apprenant, mais aussi l'expérience auteur.",[2753],{"start":1385,"end":2754,"type":456},132,{"type":71,"text":2756,"spans":2757,"direction":67},"Plutôt que de positionner le département L&D comme l'unique source de savoir, l'Université ArcelorMittal a choisi un rôle de chef d'orchestre. Son but ? Concevoir l'écosystème, fixer le cadre, puis passer le relais aux équipes terrain. « Notre rôle est de vous apprendre à pêcher », explique Stacey. « Nous n'avons pas de poissons à distribuer, mais vous avez vos propres viviers et vous en attraperez bien plus que nous. »",[],{"type":71,"text":2759,"spans":2760,"direction":67},"L'architecture en groupes de 360Learning a permis de concrétiser cette vision grâce à des espaces d'apprentissage dédiés, des « mini-campus », selon les mots de Stacey. Regroupés par entité, fonction ou communauté de pratique, ils disposent chacun de leurs propres administrateurs et contenus. Les Steel Academy, Finance Academy, Sustainability Academy, et Project Management Academy (Académies de l'Acier, de la Finance, du Développement Durable et du Management de Projet) sont ainsi devenues des communautés dynamiques, gérées localement mais visibles à l'échelle mondiale. Aujourd'hui, environ 250 administrateurs pilotent ces espaces à travers le monde, épaulés par un réseau d'auteurs et d'experts métiers en pleine croissance.",[2761,2764],{"start":2762,"end":2763,"type":764},298,354,{"start":2765,"end":2380,"type":764},356,"RichText$13a688c6-7de3-42e2-a050-e67c8a3d513e",{"variation":808,"version":443,"items":2768,"primary":2769,"id":2774,"slice_type":532,"slice_label":7},[],{"text":2770},[2771],{"type":71,"text":2772,"spans":2773,"direction":67},"L'Université ArcelorMittal a choisi un rôle de chef d'orchestre. Elle conçoit l'écosystème, fixe le cadre, puis passe le relais aux équipes terrain.",[],"RichText$df749c6f-3440-486b-b8a1-2dbe95b3e390",{"variation":442,"version":443,"items":2776,"primary":2777,"id":2811,"slice_type":532,"slice_label":7},[],{"text":2778},[2779,2782,2785,2790,2799,2802,2805],{"type":678,"text":2780,"spans":2781,"direction":67},"L'histoire de Benjamin : d'une usine locale au monde entier",[],{"type":71,"text":2783,"spans":2784,"direction":67},"L'illustration la plus flagrante de ce modèle en action provient tout droit d'une usine à Gand, en Belgique, où travaille Benjamin Pyliser, responsable des opérations de maintenance.",[],{"type":71,"text":2786,"spans":2787,"direction":67},"Lorsque la fonctionnalité « Besoins de formation » (Learning Needs) de 360Learning a été activée, une demande a immédiatement survolé les autres, récoltant des centaines de votes : une formation sur SAP, et plus spécifiquement sur le module de planification de la maintenance et de la fiabilité des actifs (un outil crucial pour le quotidien des usines). C'était un besoin de compétences criant, pourtant resté totalement invisible pour le département Formation central via les canaux traditionnels.",[2788],{"start":1059,"end":2789,"type":764},66,{"type":71,"text":2791,"spans":2792,"direction":67},"Face à cette urgence, Benjamin s'est porté volontaire. Moins de 24 heures après avoir découvert la plateforme, il concevait déjà son premier module. « C'est un sujet que je maîtrise de A à Z », se souvient-il. « Quand Stacey m'a expliqué que nous avions désormais un outil comme 360Learning pour partager cela, je n'ai pas hésité : en une journée, je m'y suis mis. »",[2793,2796],{"start":2794,"end":2795,"type":764},151,191,{"start":2797,"end":2798,"type":764},212,363,{"type":71,"text":2800,"spans":2801,"direction":67},"Une fois le module publié, le succès a été immédiat. En quelques semaines, Benjamin a reçu des messages du Brésil, d'Italie ou encore d'Espagne. Des collègues du monde entier lui demandaient des traductions, suggéraient de nouveaux chapitres et partageaient leurs propres adaptations. Une communauté de pratique venait de naître spontanément autour d'un savoir jusqu'alors confiné dans une usine belge.",[],{"type":71,"text":2803,"spans":2804,"direction":67},"Benjamin a depuis créé 59 modules, cumulant plus de 9 000 inscriptions (!). Il a même rédigé un tutoriel pour expliquer sa démarche et encourager d'autres experts à sauter le pas.",[],{"type":71,"text":2806,"spans":2807,"direction":67},"« Avant, c'était tout simplement impossible », confie-t-il. « Cette plateforme m'a permis de diffuser mes connaissances à l'échelle mondiale, auprès de tous les sites qui en avaient cruellement besoin. »",[2808,2809],{"start":849,"end":455,"type":764},{"start":1170,"end":2810,"type":764},201,"RichText$4ac4e665-d23e-46f7-b256-28b7650c3c47",{"variation":808,"version":443,"items":2813,"primary":2814,"id":2819,"slice_type":532,"slice_label":7},[],{"text":2815},[2816],{"type":71,"text":2817,"spans":2818,"direction":67},"« Cette plateforme m'a permis de diffuser mes connaissances à l'échelle mondiale, auprès de tous les sites qui en avaient cruellement besoin» - Benjamin Pyliser, ArcelorMittal",[],"RichText$90bc1033-6020-49d3-ad37-7e35d9ee3fb1",{"variation":442,"version":443,"items":2821,"primary":2822,"id":2867,"slice_type":532,"slice_label":7},[],{"text":2823},[2824,2827,2830,2836,2848,2851,2857,2861],{"type":71,"text":2825,"spans":2826,"direction":67},"La conclusion de Stacey est tout aussi directe et limpide : « Désormais, chaque usine peut avoir son propre Benjamin, c'est génial »",[],{"type":71,"text":2828,"spans":2829,"direction":67},"L'impact de cette transformation dépasse largement les simples indicateurs d'engagement. En travaillant à partir de modules standardisés créés par des experts terrain, les équipes de maintenance ont constaté de réelles améliorations opérationnelles : réduction des pannes, traitement des données accéléré et diminution des temps d'arrêt de production.",[],{"type":71,"text":2831,"spans":2832,"direction":67},"Ces gains se traduisent par un ROI financier concret et mesurable. La plateforme 360Learning a déjà généré environ 116 000 € d'économies directes sur les coûts de formation et plus de 150 000 € d'économies liées à la standardisation des processus, soit un retour sur investissement identifié de plus de 266 000 €. De plus, ces économies sont récurrentes : le coût marginal pour chaque nouvel apprenant étant nul, le ROI de la plateforme augmente mécaniquement à mesure que l'adoption progresse.",[2833],{"start":2834,"end":2835,"type":456},248,312,{"type":71,"text":2837,"spans":2838,"direction":67},"Pour soutenir cette dynamique, ArcelorMittal s'appuie sur le Générateur de contenu IA et la traduction en un clic de 360Learning. Ces outils permettent à n'importe quel collaborateur (pas seulement aux ingénieurs pédagogiques) de publier rapidement des modules et de toucher instantanément un public multilingue.",[2839,2844],{"start":2840,"end":2841,"type":460,"data":2842},61,85,{"id":1875,"type":1266,"tags":2843,"lang":15,"slug":1877,"first_publication_date":1878,"last_publication_date":1879,"uid":1556,"link_type":109,"isBroken":111},[],{"start":2845,"end":660,"type":460,"data":2846},92,{"id":2373,"type":1266,"tags":2847,"lang":15,"slug":2375,"first_publication_date":2376,"last_publication_date":2377,"uid":2378,"link_type":109,"isBroken":111},[],{"type":71,"text":2849,"spans":2850,"direction":67},"Des campagnes mondiales stratégiques ont ainsi été déployées avec succès via la plateforme :",[],{"type":2852,"text":2853,"spans":2854,"direction":67},"list-item","Santé et Sécurité : Le programme des \"Règles d'Or Vitales\" a été diffusé auprès de plus de 100 000 collaborateurs et sous-traitants.",[2855,2856],{"start":35,"end":494,"type":456},{"start":775,"end":469,"type":764},{"type":2852,"text":2858,"spans":2859,"direction":67},"Cybersécurité : Une initiative de sensibilisation majeure qui a touché 80 000 collaborateurs.",[2860],{"start":35,"end":1216,"type":456},{"type":71,"text":2862,"spans":2863,"direction":67},"Enfin, ArcelorMittal optimise sa gestion RH grâce à l'intégration native entre 360Learning et SAP SuccessFactors, garantissant la synchronisation automatique et transparente de l'historique de formation de chaque salarié dans leur système de référence.",[2864],{"start":479,"end":1310,"type":460,"data":2865},{"id":1798,"type":1799,"tags":2866,"lang":15,"slug":1801,"first_publication_date":1802,"last_publication_date":1803,"uid":1804,"link_type":109,"isBroken":111},[],"RichText$cf421ecf-d4dd-4e2c-82ec-299ae350f77b",{"variation":808,"version":443,"items":2869,"primary":2870,"id":2876,"slice_type":532,"slice_label":7},[],{"text":2871},[2872],{"type":71,"text":2873,"spans":2874,"direction":67},"La plateforme 360Learning a déjà généré environ 116 000 € d'économies directes sur les coûts de formation et plus de 150 000 € d'économies liées à la standardisation des processus, soit un retour sur investissement identifié de plus de 266 000 €.",[2875],{"start":1716,"end":1872,"type":456},"RichText$fa74aad3-38a2-4bf1-bdff-80eb8b7d2661",{"variation":442,"version":443,"items":2878,"primary":2879,"id":2924,"slice_type":532,"slice_label":7},[],{"text":2880},[2881,2884,2892,2895,2898,2905,2910,2914,2917,2921],{"type":678,"text":2882,"spans":2883,"direction":67},"Les résultats : une culture du « Pull » plutôt que du « Push »",[],{"type":71,"text":2885,"spans":2886,"direction":67},"En seulement un an, la plateforme AMU 360 a franchi le cap des 150 000 utilisateurs actifs, dépassant en douze mois le pic historique atteint par l'ancien LMS après dix ans d'existence. ",[2887,2889],{"start":2888,"end":2177,"type":456},34,{"start":2890,"end":2891,"type":456},63,90,{"type":71,"text":2893,"spans":2894,"direction":67},"Dès les six premiers mois, l'engagement a bondi de 75 %. Signe d’une adoption massive, plus de 550 parcours de formation ont été créés de toutes pièces par des experts internes. 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Quant à l'équipe formation, elle s'est désormais libérée des urgences administratives et peut enfin jouer son véritable rôle de pionnière : anticiper les compétences de demain, avant même que le business n'ait conscience d'en avoir besoin.",[],"RichText$023e3168-879d-4002-97bc-c424a0c96dd5",{"variation":808,"version":443,"items":2926,"primary":2927,"id":2933,"slice_type":532,"slice_label":7},[],{"text":2928},[2929],{"type":71,"text":2930,"spans":2931,"direction":67},"« Le vrai changement est là : au lieu que nous passions notre temps à \"pousser\" la formation vers les équipes, ce sont elles qui viennent spontanément la chercher » - Stacey VanderHeiden Güney, ArcelorMittal",[2932],{"start":849,"end":407,"type":764},"RichText$8d9d7e55-dad2-4022-8eb8-b801ff10f267",{"variation":442,"version":443,"items":2935,"primary":2936,"id":2967,"slice_type":532,"slice_label":7},[],{"text":2937},[2938,2941,2956,2959,2964],{"type":678,"text":2939,"spans":2940,"direction":67},"Perspectives d'avenir",[],{"type":71,"text":2942,"spans":2943,"direction":67},"Ces fondations solides étant posées, l'Université ArcelorMittal se tourne désormais vers l'apprentissage basé sur les compétences. 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