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Six leviers pour franchir le palier",[],{"id":75,"type":76,"tags":374,"lang":15,"slug":78,"first_publication_date":79,"last_publication_date":80,"uid":78,"link_type":109,"key":375,"isBroken":111},[],"f07a4d46-751b-4233-b481-b2af72f325d2",[377],{"type":71,"text":378,"spans":379,"direction":67},"Six leviers pour franchir le palier",[],[381,385],{"tag":382},{"id":124,"type":125,"tags":383,"lang":15,"slug":128,"first_publication_date":129,"last_publication_date":129,"uid":128,"link_type":109,"key":384,"isBroken":111},[127],"1a19bf60-022a-449e-8a7a-cbcc84a67f06",{"tag":386},{"id":387,"type":125,"tags":388,"lang":15,"slug":389,"first_publication_date":390,"last_publication_date":390,"uid":389,"link_type":109,"key":391,"isBroken":111},"YmwB7hEAAFprr4Zc",[],"entreprise-apprenante","2022-04-29T15:19:17+0000","eae673dc-fbc6-46cd-847b-c5b7afcbe518","333663ad-f019-4ee6-acbf-505803061b99",{"article_link":394},{"id":395,"type":8,"tags":396,"lang":15,"slug":397,"first_publication_date":11,"last_publication_date":11,"uid":398,"data":399,"link_type":109,"key":424,"isBroken":111},"atXfeREAACcA94X5",[],"a-propos-du-modele-de-maturite-de-la-formation","a-propos-modele-de-maturite-de-la-formation",{"short_title":400,"article_type":26,"category":401,"title":404,"duration":407,"author":408,"description":411,"tags":415},"À propos du Modèle de maturité de la Formation",{"id":113,"type":114,"tags":402,"lang":15,"slug":116,"first_publication_date":117,"last_publication_date":117,"uid":116,"link_type":109,"key":403,"isBroken":111},[],"38eaad4c-7274-48e5-b807-70634148b885",[405],{"type":64,"text":400,"spans":406,"direction":67},[],3,{"id":75,"type":76,"tags":409,"lang":15,"slug":78,"first_publication_date":79,"last_publication_date":80,"uid":78,"link_type":109,"key":410,"isBroken":111},[],"fd7723f8-93f3-447f-8341-84607b7773c0",[412],{"type":71,"text":413,"spans":414,"direction":67},"En savoir plus au sujet du Modèle de maturité de la Formation",[],[416,420],{"tag":417},{"id":124,"type":125,"tags":418,"lang":15,"slug":128,"first_publication_date":129,"last_publication_date":129,"uid":128,"link_type":109,"key":419,"isBroken":111},[127],"b8464799-c91b-4b86-8fd6-5703a8beabfa",{"tag":421},{"id":387,"type":125,"tags":422,"lang":15,"slug":389,"first_publication_date":390,"last_publication_date":390,"uid":389,"link_type":109,"key":423,"isBroken":111},[],"347b339e-bcee-459e-b19b-296e9daf7a20","5aa82171-bec4-4b0c-8b28-b7e0d947c3e6",[426,431],{"tag":427},{"id":124,"type":125,"tags":428,"lang":15,"slug":128,"first_publication_date":129,"last_publication_date":129,"uid":128,"data":429,"link_type":109,"key":430,"isBroken":111},[127],{"label":127},"605fc9af-c345-47f1-bc69-afe200d875d4",{"tag":432},{"id":433,"type":125,"tags":434,"lang":15,"slug":435,"first_publication_date":117,"last_publication_date":117,"uid":435,"data":436,"link_type":109,"key":438,"isBroken":111},"YCUHfREAACkAvWQJ",[],"collaborative-learning",{"label":437},"collaborative learning","0f37e66b-ec36-46d7-8577-0dc591695917","a8b69a96-a2da-46d6-bae0-d0930b7a3030",[441,460,475,500,542,559,567,579,587,597,610,626,639,659,2506,2520,2535,2549,2558,4424,4435,4447,4461,4473,4481,4495,4509,4518,4543,4557,4570,4579,5625,5637,5645,7059,7070,7082,7090,7104,7118,7153,7162,7181,7193,10297,10302],{"variation":442,"version":443,"items":444,"primary":445,"id":458,"slice_type":459,"slice_label":7},"default","initial",[],{"text":446},[447,451],{"type":448,"text":449,"spans":450,"direction":67},"heading2","Constat n° 6 : les équipes qui misent sur l'apprentissage collaboratif obtiennent de meilleurs scores sur 6 thèmes sur 7",[],{"type":71,"text":452,"spans":453,"direction":67},"Les deux marches expliquent où les équipes bloquent. Ici, on s'intéresse à ce qui leur permet de les franchir. Deux analyses distinctes des données aboutissent à la même conclusion : le principal levier de maturité, c'est l'apprentissage collaboratif.",[454],{"start":455,"end":456,"type":457},222,251,"strong","RichText$def6f072-7337-407f-a347-b4a02cb83b23","RichText",{"variation":442,"version":443,"items":461,"primary":462,"id":474,"slice_type":459,"slice_label":7},[],{"text":463},[464,469],{"type":71,"text":465,"spans":466,"direction":67},"Avant de passer à l’analyse des données, que recouvre le terme d’apprentissage collaboratif exactement ?",[467],{"start":99,"end":468,"type":457},92,{"type":71,"text":470,"spans":471,"direction":67},"Une organisation ne devient vraiment agile et durablement compétitive que lorsque chacun contribue activement à l'effort collectif de montée en compétences. \nL'apprentissage collaboratif, c'est un modèle où chacun apprend de et avec les autres, au lieu d'attendre des formations descendantes. Le L&D orchestre l’ensemble et l’aligne sur les objectifs de l’entreprise, sans tout porter seul. Les experts internes créent et partagent leur savoir, les managers repèrent les écarts de compétences et intègrent la montée en compétences au quotidien de leur équipe. La direction soutient la démarche et identifie les compétences prioritaires. Chaque collaborateur signale ses besoins, recommande des experts et enrichit le catalogue. Bien mené, l’apprentissage collaboratif transforme la formation : de fonction centralisée, elle devient l’affaire de tous, pilotée par les besoins du business, et l’expertise interne circule au rythme réel de l’entreprise.",[472],{"start":35,"end":473,"type":457},157,"RichText$1d9ac0d1-83ca-4182-8b5b-1a5dd7cb4b2c",{"variation":476,"version":443,"items":477,"primary":478,"id":499,"slice_type":459,"slice_label":7},"highlightedText",[],{"text":479},[480],{"type":71,"text":481,"spans":482,"direction":67},"« Les gens que je vois s'éclater au travail sont souvent ceux à qui on demande de transmettre ce qu'ils savent. Former ses collègues, c'est être reconnu pour son métier. Je ne suis pas certain qu'il existe beaucoup de leviers qui servent aussi bien le plaisir de travailler et la performance. » - Samuel Durand, réalisateur de documentaires sur le futur du travail, Work in Progress",[483,486,494],{"start":36,"end":484,"type":485},292,"em",{"start":487,"end":488,"type":489,"data":490},297,310,"hyperlink",{"link_type":491,"url":492,"target":493},"Web","https:\u002F\u002Ffr.linkedin.com\u002Fin\u002Fsamuel-durand","_blank",{"start":495,"end":496,"type":489,"data":497},366,382,{"link_type":491,"url":498,"target":493},"https:\u002F\u002Fwww.wipdocumentary.com\u002F","RichText$1ebe6994-3428-4a4b-bd88-4ea9587d701e",{"variation":442,"version":443,"items":501,"primary":502,"id":541,"slice_type":459,"slice_label":7},[],{"text":503},[504,508,513,516,519,524,529,534],{"type":505,"text":506,"spans":507,"direction":67},"heading3","Revenons maintenant aux deux analyses distinctes des données.",[],{"type":71,"text":509,"spans":510,"direction":67},"Premièrement, les outils. ",[511],{"start":35,"end":512,"type":457},24,{"type":71,"text":514,"spans":515,"direction":67},"Au sein de l'échantillon enrichi (n = 399), un constat s'impose : faciliter la collaboration avec les experts internes à grande échelle est essentiel pour progresser en maturité L&D. Les organisations équipées d'une solution d'apprentissage collaboratif obtiennent de meilleurs scores que les autres sur tous les autres thèmes, à commencer par les Processus de formation (2,88 contre 2,49). Leur moyenne globale atteint 2,67, contre 2,50.**",[],{"type":71,"text":517,"spans":518,"direction":67},"Surtout, aucune d'entre elles ne se situe au niveau 1, et 62 % atteignent le niveau 3 ou plus, contre 47 % pour les autres. Les outils ne font pas la maturité à eux seuls, mais notre hypothèse est que la bonne infrastructure rend tout le reste possible.",[],{"type":520,"text":521,"spans":522,"direction":67},"list-item","0 : organisation équipée au niveau 1 de maturité",[523],{"start":35,"end":407,"type":457},{"type":520,"text":525,"spans":526,"direction":67},"62 % des organisations équipées atteignent le niveau 3 ou plus",[527],{"start":35,"end":528,"type":457},4,{"type":520,"text":530,"spans":531,"direction":67},"47 % des organisations non équipées atteignent le niveau 3 ou plus",[532],{"start":35,"end":533,"type":457},5,{"type":71,"text":535,"spans":536,"direction":67},"**Comme pour toutes les comparaisons de ce rapport portant sur l'« approche d'apprentissage collaboratif », l'adoption correspond au statut de client 360Learning : 138 organisations équipées contre 261 non équipées, sur les 399 répondants de l'échantillon enrichi. Voir la partie Méthodologie pour en savoir plus.",[537,538],{"start":35,"end":36,"type":485},{"start":539,"end":540,"type":485},2,313,"RichText$e477459d-e926-4de2-9438-0398a238d210",{"variation":442,"version":443,"items":543,"primary":544,"id":557,"slice_type":558,"slice_label":7},[],{"image":545,"has_grey_background":111,"caption":553,"cta_type":554,"cta_link":555},{"dimensions":546,"alt":549,"copyright":7,"url":550,"id":551,"edit":552},{"width":547,"height":548},1600,836,"graphique-equipes-equipees-apprentissage-collaboratif","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FTAlcw_4bD6Y45Bjs_07-adopters-vs-non-adopters6.png?auto=format,compress","TAlcw_4bD6Y45Bjs",{"x":35,"y":35,"zoom":36,"background":37},"Les organisations équipées d’une solution d’apprentissage collaboratif* devancent les autres sur tous les autres thèmes de maturité.","link",{"link_type":556},"Any","Image$4051f9b6-734b-40cb-bec1-f75f1afa7b79","Image",{"variation":442,"version":443,"items":560,"primary":561,"id":566,"slice_type":459,"slice_label":7},[],{"text":562},[563],{"type":71,"text":564,"spans":565,"direction":67},"On retrouve le même écart en comparant le quart des répondants les plus avancés au quart les moins avancés de l'échantillon enrichi (n = 399). Nous avons retenu tous les répondants au-delà du seuil de 25 % à chaque extrémité, plutôt qu'un découpage arbitraire des 10 % les plus et les moins matures.",[],"RichText$c7af36b8-762a-46d7-bd7e-54bb893cbe26",{"variation":442,"version":443,"items":568,"primary":569,"id":578,"slice_type":558,"slice_label":7},[],{"image":570,"has_grey_background":111,"caption":576,"cta_type":554,"cta_link":577},{"dimensions":571,"alt":572,"copyright":7,"url":573,"id":574,"edit":575},{"width":547,"height":548},"part-adopte-apprentissage-collaboratif","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FmSDsyiOQ6lPFOWOi_EN-guide-state-of-ld-maturity-08-top-vs-bottom-quartile1.png?auto=format,compress","mSDsyiOQ6lPFOWOi",{"x":35,"y":35,"zoom":36,"background":37},"Le quartile supérieur a 1,6 fois plus de chances d’avoir adopté l’apprentissage collaboratif que le quartile inférieur.",{"link_type":556},"Image$dd1f3fd7-10a7-4c39-82af-6bcd8babb496",{"variation":442,"version":443,"items":580,"primary":581,"id":586,"slice_type":459,"slice_label":7},[],{"text":582},[583],{"type":71,"text":584,"spans":585,"direction":67},"Résultat : le quartile supérieur (n = 104, score moyen de 3,38) a 1,6 fois plus de chances d'avoir adopté une approche d'apprentissage collaboratif que le quartile inférieur (n = 123, score moyen de 1,87), soit 38 % contre 23 %. À l'inverse, le quartile inférieur a 1,5 fois plus de chances de ne pas y avoir investi.",[],"RichText$76ce8b0c-4fbb-4f50-bc60-9bc6292dc356",{"variation":476,"version":443,"items":588,"primary":589,"id":596,"slice_type":459,"slice_label":7},[],{"text":590},[591],{"type":71,"text":592,"spans":593,"direction":67},"\"Mobiliser les experts internes est un formidable levier de développement des compétences. Encore faut-il les accompagner dans la transmission. Un expert métier ne sait pas nécessairement \"faire apprendre\". Il est essentiel de l'aider à expliciter son savoir-faire, concevoir des mises en pratique et donner du feedback pour transformer son expertise en apprentissages utiles\" - Quentin Declercq, CEO @Superformateur.",[594],{"start":35,"end":595,"type":485},379,"RichText$3335ab88-175b-4bab-b217-5036c7da8b23",{"variation":442,"version":443,"items":598,"primary":599,"id":609,"slice_type":459,"slice_label":7},[],{"text":600},[601],{"type":71,"text":602,"spans":603,"direction":67},"Deux marques internationales illustrent concrètement cet écart, à des échelles différentes : Heineken, passé à un modèle de contenus co-créés et assistés par l'IA dans plus de 190 pays, et ArcelorMittal, qui diffuse son expertise interne à grande échelle, jusqu'à transformer le savoir-faire d'un seul ingénieur en formation utilisée dans toute l'entreprise.",[604,606],{"start":468,"end":605,"type":457},101,{"start":607,"end":608,"type":457},189,202,"RichText$f04ba7ef-0c1c-4543-a669-ae3281b40bf4",{"variation":442,"version":443,"items":611,"primary":612,"id":625,"slice_type":459,"slice_label":7},[],{"text":613},[614,620],{"type":615,"text":616,"spans":617,"direction":67},"heading4","La maturité L&D en pratique : Heineken",[618],{"start":35,"end":619,"type":485},38,{"type":71,"text":621,"spans":622,"direction":67},"Présente dans plus de 190 pays et plus de 85 filiales, l'équipe L&D de Heineken a misé sur un modèle d'apprentissage collaboratif et décentralisé. Elle a pour objectif d’harmoniser les valeurs de la marque et la connaissance produit à l'échelle mondiale, tout en laissant les experts locaux adapter les contenus à leurs marchés. Grâce à la création et à la traduction assistées par l'IA, le déploiement des contenus liés aux nouveaux produits est passé de plusieurs mois à quelques jours : les équipes locales reçoivent désormais les mises à jour en temps réel, avant même le lancement. Résultat : un engagement des apprenants en hausse de 86 % et plus de 1 200 modules harmonisés, qui remplacent des contenus locaux disparates et devenus trop éloignés de l'identité de la marque.",[623],{"start":35,"end":624,"type":485},780,"RichText$4383e789-7666-4a62-863e-44839f33255a",{"variation":476,"version":443,"items":627,"primary":628,"id":638,"slice_type":459,"slice_label":7},[],{"text":629},[630,635],{"type":71,"text":631,"spans":632,"direction":67},"« 360Learning permet à nos équipes locales de travailler avec leurs experts internes. Ce sont elles [les équipes locales] qui connaissent le mieux leurs collaborateurs ; elles sont capables d’identifier et de certifier leurs experts internes, et de tisser des liens avec eux pour capitaliser sur leur savoir et le partager localement. » ",[633],{"start":35,"end":634,"type":485},336,{"type":71,"text":636,"spans":637,"direction":67},"- Global Learning Experience Specialist, HEINEKEN",[],"RichText$54f86799-d505-4696-9906-5f73c6bde06f",{"variation":442,"version":443,"items":640,"primary":641,"id":657,"slice_type":658,"slice_label":7},[],{"url":642},{"embed_url":643,"type":644,"version":645,"title":646,"author_name":647,"author_url":648,"provider_name":649,"provider_url":650,"thumbnail_url":651,"thumbnail_width":652,"thumbnail_height":653,"html":654,"height":655,"width":656},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=zXWzsTkf_FQ","video","1.0","HEINEKEN’s Collaborative Approach to Upskilling 85,000+ Employees with 360Learning","360Learning","https:\u002F\u002Fwww.youtube.com\u002F@360learning","YouTube","https:\u002F\u002Fwww.youtube.com\u002F","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FzXWzsTkf_FQ\u002Fhqdefault.jpg",480,360,"\u003Ciframe width=\"200\" height=\"113\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FzXWzsTkf_FQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"HEINEKEN’s Collaborative Approach to Upskilling 85,000+ Employees with 360Learning\">\u003C\u002Fiframe>",113,200,"UrlEmbed$47594a73-8b94-4583-a72e-78022a38b689","UrlEmbed",{"variation":442,"version":443,"items":660,"primary":661,"id":2505,"slice_type":459,"slice_label":7},[],{"text":662},[663],{"type":71,"text":664,"spans":665,"direction":67},"Découvrez le témoignage de Heineken",[666,2504],{"start":35,"end":667,"type":489,"data":668},35,{"id":669,"type":670,"tags":671,"lang":15,"slug":672,"first_publication_date":673,"last_publication_date":674,"uid":675,"data":676,"link_type":109,"isBroken":111},"aMu2EBIAACQA6qLv","case_study",[],"comment-heineken-transforme-la-formation-de-ses-85-000-collaborateurs-en-7-mois-grace-a-lapprentissage-collaboratif","2025-09-18T08:50:49+0000","2026-06-17T14:37:13+0000","heineken-formation-collaborative-learning",{"body":677,"tags":2440,"company_logo":2469,"illustration":2475,"key_figures":2481,"title":2500,"reading_time":185},[678,698,712,766,795,840,863,871,889,962,970,998,1008,1031,1039,1056,1111],{"variation":442,"version":443,"items":679,"primary":691,"id":696,"slice_type":697,"slice_label":7},[680],{"profile_picture":681,"name":689,"role":690},{"dimensions":682,"alt":684,"copyright":7,"url":685,"id":686,"edit":687},{"width":683,"height":683},128,"geraldine-murphy-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaMlafGGNHVfTPRoP_GMportrait.jpg?auto=format%2Ccompress&rect=240%2C0%2C960%2C960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":688,"y":35,"zoom":36,"background":37},240,"Geraldine Murphy","Global Learning Experience Manager",{"team_title":692},[693],{"type":448,"text":694,"spans":695},"L’équipe",[],"Team$5188089d-ff9f-49da-bec1-a2143b787f3a","Team",{"variation":442,"version":443,"items":699,"primary":700,"id":711,"slice_type":459,"slice_label":7},[],{"text":701},[702,705],{"type":448,"text":703,"spans":704,"direction":67},"Une petite équipe, une mission internationale",[],{"type":71,"text":706,"spans":707,"direction":67},"Les initiatives de Formation d'HEINEKEN sont pilotées par une équipe L&D globale de seulement trois personnes. Basée à Amsterdam, leur rôle est de soutenir les équipes locales RH et Formation dans les 85 filiales du groupe. Ce modèle décentralisé fait des équipes locales les \"clients\" principaux de l’équipe centrale, qui à leur tour servent l’ensemble des collaborateurs de l’entreprise.",[708],{"start":709,"end":710,"type":457},62,109,"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":442,"version":443,"items":713,"primary":714,"id":765,"slice_type":459,"slice_label":7},[],{"text":715},[716,719,728,731,736,746,754,759],{"type":448,"text":717,"spans":718,"direction":67},"Le défi : d’une mosaïque de formations à une stratégie unifiée",[],{"type":71,"text":720,"spans":721,"direction":67},"Avec une telle diversité de collaborateurs et d’organisations, HEINEKEN s'est heurté à un défi majeur : comment proposer une formation à la fois alignée au niveau global et suffisamment flexible pour répondre aux besoins locaux ?",[722,725],{"start":723,"end":724,"type":457},145,169,{"start":726,"end":727,"type":457},173,194,{"type":71,"text":729,"spans":730,"direction":67},"HEINEKEN faisait face à quatre grands enjeux :",[],{"type":71,"text":732,"spans":733,"direction":67},"1. Apprentissage fragmenté – chaque entité gérait ses formations en autonomie, créant doublons, incohérences et manque de responsabilisation.",[734],{"start":35,"end":735,"type":457},26,{"type":71,"text":737,"spans":738,"direction":67},"2. Surcharge de contenu – Des années d’accumulation de contenus complexifiaient la recherche de supports pertinents par les apprenants. « Les formations obligatoires n’étaient pas particulièrement bien suivies », se souvient Geraldine Murphy, Responsable mondiale de l'expérience d'apprentissage. « Notre ancien système, c'était un peu le \"far west\" — sans stratégie ni gouvernance.»",[739,741,744],{"start":35,"end":740,"type":457},23,{"start":742,"end":743,"type":485},138,210,{"start":745,"end":496,"type":485},299,{"type":71,"text":747,"spans":748,"direction":67},"3. Faible engagement – Navigation confuse pour les apprenants, plateforme lente et peu gratifiante côté administrateurs. « Nos collaborateurs devraient découvrir de nouvelles compétences plutôt que d'apprendre à utiliser la plateforme » insiste Geraldine.",[749,751],{"start":35,"end":750,"type":457},20,{"start":752,"end":753,"type":485},123,235,{"type":71,"text":755,"spans":756,"direction":67},"4. Accès mobile – La main-d’œuvre d'aujourd'hui a besoin d’un apprentissage sans couture, accessible en mobilité, ce que le système ne permettait pas.\n",[757],{"start":35,"end":758,"type":457},15,{"type":71,"text":760,"spans":761,"direction":67},"L’entreprise avait besoin de bien plus qu’une nouvelle plateforme : il lui fallait un partenaire pour capturer les compétences clés, stimuler l’engagement, exploiter l’IA et bâtir un futur centré sur les compétences.",[762],{"start":763,"end":764,"type":457},174,215,"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":442,"version":443,"items":767,"primary":768,"id":794,"slice_type":459,"slice_label":7},[],{"text":769},[770,773,776,781,786,791],{"type":448,"text":771,"spans":772,"direction":67},"La solution : un apprentissage collaboratif boosté à l’IA et déployé à grande échelle",[],{"type":71,"text":774,"spans":775,"direction":67},"Après un appel d’offres exigeant, HEINEKEN a choisi 360Learning.Trois raisons principales ont guidé ce choix :",[],{"type":71,"text":777,"spans":778,"direction":67},"1. Plateforme qui se déploie à grande échelle, avec une flexibilité locale.",[779],{"start":35,"end":780,"type":457},47,{"type":71,"text":782,"spans":783,"direction":67},"2. Outils IA pour traduire, créer et déployer les contenus plus vite.",[784],{"start":35,"end":785,"type":457},13,{"type":71,"text":787,"spans":788,"direction":67},"3. Simplicité d’utilisation pour les administrateurs comme pour les apprenants, qui réduit les doublons et motive aussi bien les apprenants que les administrateurs.",[789],{"start":35,"end":790,"type":457},79,{"type":71,"text":792,"spans":793,"direction":67},"Voici comment l’équipe a donné vie à sa stratégie de formation, grâce à la communauté et au partage des savoirs entre pairs :",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":442,"version":443,"items":796,"primary":797,"id":839,"slice_type":459,"slice_label":7},[],{"text":798},[799,802,818,821,825,829,836],{"type":505,"text":800,"spans":801,"direction":67},"Le Collaborative Learning pour engager tous les niveaux de l'entreprise",[],{"type":71,"text":803,"spans":804,"direction":67},"Le lancement de la plateforme de Formation d'HEINEKEN, UBREW (par 360Learning) a permis la création de nouvelles académies à la fois globales et fonctionnelles, dans un cadre cohérent ET flexible. Une application mobile personnalisée permet aux collaborateurs d’accéder facilement aux contenus, partout et à tout moment.",[805,808],{"start":806,"end":807,"type":457},55,60,{"start":655,"end":809,"type":489,"data":810},122,{"id":811,"type":812,"tags":813,"lang":15,"slug":814,"first_publication_date":815,"last_publication_date":816,"uid":817,"link_type":109,"isBroken":111},"ZJAnrBEAACQANizl","landing_page",[],"valorisez-les-competences-cles-grace-aux-academies-collaboratives","2023-07-26T11:52:21+0000","2026-08-05T12:58:11+0000","academies",{"type":71,"text":819,"spans":820,"direction":67},"Pour animer la communauté et créer une dynamique collective, HEINEKEN a déployé :",[],{"type":71,"text":822,"spans":823,"direction":67},"• un réseau d’ambassadeurs,",[824],{"start":36,"end":539,"type":457},{"type":71,"text":826,"spans":827,"direction":67},"• un centre de connaissances partagé,",[828],{"start":36,"end":539,"type":457},{"type":71,"text":830,"spans":831,"direction":67},"• et même un guide ludique, le Little Green Learning Book.",[832,833],{"start":36,"end":539,"type":457},{"start":834,"end":835,"type":485},31,57,{"type":71,"text":837,"spans":838,"direction":67},"Côté experts métiers, des parcours de certification les forment aux rôles d’auteurs, d’admins et de coachs, afin qu’ils créent eux-mêmes des contenus de qualité directement dans UBREW.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":442,"version":443,"items":841,"primary":842,"id":862,"slice_type":459,"slice_label":7},[],{"text":843},[844,847,850,857],{"type":505,"text":845,"spans":846,"direction":67},"L'IA au service de l’impact : rapidité, pertinence et déploiement global",[],{"type":71,"text":848,"spans":849,"direction":67},"L’édition de contenu pilotée par l’IA de 360Learning a transformé la façon de concevoir et déployer les contenus chez HEINEKEN :",[],{"type":71,"text":851,"spans":852,"direction":67},"• Création de cours assistée par IA pour répondre en temps réel aux besoins business.\n• Traductions automatiques permettant à l’équipe de « créer une fois, déployer partout », sans multiplier les adaptations locales.",[853,854],{"start":36,"end":667,"type":457},{"start":855,"end":856,"type":457},87,112,{"type":71,"text":858,"spans":859,"direction":67},"Comme l’explique Geraldine : « Nous faisons des économies énormes en limitant le recours à des prestataires externes. Les traductions automatiques et tout le processus de développement : traduction, relecture qualité puis déploiement dans 360Learning… la vitesse à laquelle nous pouvons désormais faire cela est phénoménale. »",[860],{"start":834,"end":861,"type":485},325,"RichText$8a340bde-886a-4127-a564-7eef12978467",{"variation":476,"version":443,"items":864,"primary":865,"id":870,"slice_type":459,"slice_label":7},[],{"text":866},[867],{"type":71,"text":868,"spans":869,"direction":67},"« La vitesse à laquelle nous pouvons développer, traduire, faire un contrôle qualité puis déployer un cours avec 360Learning est phénoménale. » - Geraldine Murphy, HEINEKEN",[],"RichText$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"variation":442,"version":443,"items":872,"primary":873,"id":888,"slice_type":459,"slice_label":7},[],{"text":874},[875,878,885],{"type":505,"text":876,"spans":877,"direction":67},"Une plateforme de formation facile à utiliser et axée sur les compétences",[],{"type":71,"text":879,"spans":880,"direction":67},"Grâce aux outils de classification de 360Learning, les apprenants peuvent désormais rechercher des contenus par compétences et savoir-faire. Les responsables produits globaux peuvent quant à eux suivre les besoins de formation exprimés, identifier les écarts de compétences émergents et les experts internes à mobiliser. « C’est très bien conçu », commente Geraldine. ",[881,882],{"start":856,"end":752,"type":457},{"start":883,"end":884,"type":485},323,345,{"type":71,"text":886,"spans":887,"direction":67},"Cette approche permet à l’équipe de garder une vision à 360° de toutes les compétences en interne et HEINEKEN compte explorer encore plus en profondeur l’apprentissage basé sur les compétences au cours des 12 prochains mois.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":442,"version":443,"items":890,"primary":891,"id":961,"slice_type":459,"slice_label":7},[],{"text":892},[893,896,902,910,913,917,922,925,928,936,944,952],{"type":448,"text":894,"spans":895,"direction":67},"Un déploiement éclair : 7 mois chrono",[],{"type":71,"text":897,"spans":898,"direction":67},"Le projet était ambitieux : migration, reconstruction et relance en 7 mois.",[899],{"start":900,"end":901,"type":457},28,74,{"type":71,"text":903,"spans":904,"direction":67},"« Passer sur 360Learning, ce n’était pas seulement changer de système — c’était le début d’une vraie transformation », explique Geraldine. « Nous avons supprimé près de 50 % de nos anciens contenus – inutilisés, non pertinents ou sans propriétaire – pour repartir de zéro.»",[905,907],{"start":539,"end":906,"type":485},116,{"start":908,"end":909,"type":485},141,271,{"type":71,"text":911,"spans":912,"direction":67},"L’ampleur du chantier était colossale. L’équipe composée de seulement trois personnes a dû :",[],{"type":71,"text":914,"spans":915,"direction":67},"•  Recréer plus de 1 000 parcours de formation",[916],{"start":36,"end":407,"type":457},{"type":71,"text":918,"spans":919,"direction":67},"•  Lancer de nouvelles académies globales et une HEINEKEN Academy",[920],{"start":921,"end":99,"type":457},49,{"type":71,"text":923,"spans":924,"direction":67},"•  Intégrer des catalogues globaux, Outlook et des outils de productivité",[],{"type":71,"text":926,"spans":927,"direction":67},"•  Mener un vaste programme de communication et de conduite du changement (avec ambassadeurs régionaux, points hebdomadaires, playbook de lancement et procédures pour les admins et auteurs)\n•  Concevoir une académie de formation sur catalogue de parcours par rôle, et instaurer un cycle de certification pour la montée en compétences des auteurs, coachs et administrateurs.",[],{"type":71,"text":929,"spans":930,"direction":67},"« Au début, il y avait de l’appréhension — était-ce vraiment jouable dans un délai si court ? » se remémore Geraldine. « Mais on n'avait pas le choix. L’ancien système allait être coupé, on ne pouvait pas se permettre d’interruption. »",[931,933],{"start":539,"end":932,"type":485},94,{"start":934,"end":935,"type":485},121,233,{"type":71,"text":937,"spans":938,"direction":67},"Pour faire avancer le projet, l’équipe s’est appuyée sur une solide gouvernance des différentes parties prenantes et un accompagnement serré de l’équipe 360Learning. Un comité de pilotage a été créé pour aider à résoudre les éventuelles difficultés, hiérarchiser les priorités et obtenir l’appui de la direction pour prendre des décisions plus complexes.",[939,941],{"start":835,"end":940,"type":457},114,{"start":942,"end":943,"type":457},120,164,{"type":71,"text":945,"spans":946,"direction":67},"« Certaines discussions n’ont pas été faciles », note Geraldine. « Mais le comité de pilotage nous a donné la légitimité et le pouvoir d’influence dont nous avions besoin pour surmonter les blocages et garder le cap. »",[947,949],{"start":539,"end":948,"type":485},46,{"start":950,"end":951,"type":485},67,217,{"type":71,"text":953,"spans":954,"direction":67},"L’équipe 360Learning a également joué un rôle crucial dans la réussite du projet. « Je tiens à remercier de nouveau Carolyn Li et Alastair Buckle de 360Learning », raconte Geraldine. « Ils ont été fantastiques. Ils se sont investis, ont compris nos enjeux, et nous ont aidées à avancer vite. Ils étaient disponibles et impliqués. Sans eux, ça n’aurait clairement pas été possible. 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Une adoption aussi massive, en si peu de temps, c’est une immense satisfaction.»",[986,989],{"start":987,"end":988,"type":485},283,316,{"start":990,"end":991,"type":485},344,503,{"type":71,"text":993,"spans":994,"direction":67},"La mise en place d’un espace pour former et certifier les différentes parties prenantes selon leur rôle dans la plateforme a été une étape clé du projet. Cette montée en compétences différenciée par rôle a même été reconnue « best in class » par l’équipe 360Learning.",[995],{"start":996,"end":688,"type":485},226,"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":476,"version":443,"items":999,"primary":1000,"id":1007,"slice_type":459,"slice_label":7},[],{"text":1001},[1002],{"type":71,"text":1003,"spans":1004,"direction":67},"« Réaliser une telle transformation à notre échelle, c’est extrêmement difficile. Une adoption aussi massive, en si peu de temps, c’est une immense satisfaction. » - Geraldine Murphy, HEINEKEN",[1005],{"start":957,"end":1006,"type":485},161,"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":442,"version":443,"items":1009,"primary":1010,"id":1030,"slice_type":459,"slice_label":7},[],{"text":1011},[1012,1015,1024],{"type":448,"text":1013,"spans":1014,"direction":67},"La prochaine étape du Collaborative Learning",[],{"type":71,"text":1016,"spans":1017,"direction":67},"Pour HEINEKEN, 360Learning est bien plus qu’une plateforme — elle est désormais le socle de leur future stratégie talents.\n\n « L’apprentissage fait partie de notre stratégie globale », explique Geraldine. « \"UBREW\" est la première étape de la création d'une place de marché des talents où l’IA cartographiera les compétences et identifiera les manques. Ensuite, nous ferons évoluer les compétences là où c’est nécessaire et offrirons à chacun des opportunités de carrière équitables — en utilisant UBREW pour collecter les données d’apprentissages, générer des insights et connecter la formation aux besoins identifiés. »",[1018,1021],{"start":1019,"end":1020,"type":485},126,182,{"start":1022,"end":1023,"type":485},207,620,{"type":71,"text":1025,"spans":1026,"direction":67},"L’entreprise développe également le Collaborative Learning, encourageant les experts à co-construire et partager leurs connaissances. « Notre approche : \"apprendre, partager, appliquer\" est déjà bien ancrée. Nous voulons aller encore plus loin — permettre aux experts de collaborer directement sur la plateforme, afin de ne pas perdre les compétences clés lors des départs. »",[1027],{"start":1028,"end":1029,"type":485},136,374,"RichText$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"variation":476,"version":443,"items":1032,"primary":1033,"id":1038,"slice_type":459,"slice_label":7},[],{"text":1034},[1035],{"type":71,"text":1036,"spans":1037,"direction":67},"« Notre approche : \"apprendre, partager, appliquer\" est déjà bien ancrée. Nous voulons aller encore plus loin — permettre aux experts de collaborer directement sur la plateforme, afin de ne pas perdre les compétences clés lors des départs. » - Geraldine Murphy, HEINEKEN",[],"RichText$6e4169ef-23bf-4254-a56e-4648654f8965",{"variation":442,"version":443,"items":1040,"primary":1041,"id":1055,"slice_type":459,"slice_label":7},[],{"text":1042},[1043,1047,1052],{"type":71,"text":1044,"spans":1045,"direction":67},"L’IA orientera la stratégie de contenu de HEINEKEN via le modèle des 4B (\"Build, borrow, buy, or bot\", pour \"Créer, Acheter, Adapter ou automatiser via l'IA\").",[1046],{"start":901,"end":605,"type":485},{"type":71,"text":1048,"spans":1049,"direction":67},"« Nous construirons les contenus de fond, ceux qui sont durables. Pour les besoins urgents, l’IA générera des supports que nos experts pourront facilement modifier. Il faudra choisir le bon outil selon chaque contexte. »",[1050],{"start":539,"end":1051,"type":485},219,{"type":71,"text":1053,"spans":1054,"direction":67},"En définitive, HEINEKEN voit 360Learning comme le moteur d’un changement culturel. 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learning",{"team_title":1155},[1156],{"type":448,"text":1157,"spans":1158},"L'équipe",[],"Team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"variation":442,"version":443,"items":1161,"primary":1163,"id":1185,"slice_type":459,"slice_label":7},[1162],{},{"text":1164},[1165,1168,1171,1176,1181],{"type":448,"text":1166,"spans":1167},"Enjeux\n",[],{"type":71,"text":1169,"spans":1170},"Depuis plusieurs années, Intersport disposait d’une plateforme de formation en ligne dont l’interface peu intuitive manquait de modernité. Après constitution d’un groupe de travail pour lancer un appel d'offres et mettre en place une nouvelle plateforme de formation, les équipes formation d’Intersport ont mis en avant trois enjeux majeurs :",[],{"type":71,"text":1172,"spans":1173},"• Simplifier les échanges avec les apprenants et leur permettre de partager leurs retours sur les modules, répondre à leurs questions directement en ligne",[1174],{"start":539,"end":1175,"type":457},25,{"type":71,"text":1177,"spans":1178},"• Créer plus efficacement des formations davantage ludiques et engageantes.",[1179],{"start":539,"end":1180,"type":457},40,{"type":71,"text":1182,"spans":1183},"• Proposer des formations sur mobile pour permettre à toutes les équipes, notamment celles en magasin, de s’approprier leurs parcours de formation même sans ordinateur.",[1184],{"start":539,"end":93,"type":457},"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":476,"version":443,"items":1187,"primary":1189,"id":1195,"slice_type":459,"slice_label":7},[1188],{},{"text":1190},[1191],{"type":71,"text":1192,"spans":1193},"\"L'objectif d’Intersport est de rendre le sport accessible à tous. Cela se traduit dans notre stratégie de la formation\" - Isabelle Boisard, Directrice de l'Académie INTERSPORT",[1194],{"start":35,"end":752,"type":457},"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":442,"version":443,"items":1197,"primary":1199,"id":1222,"slice_type":459,"slice_label":7},[1198],{},{"text":1200},[1201,1204,1207,1210,1213],{"type":448,"text":1202,"spans":1203},"Solution\n",[],{"type":505,"text":1205,"spans":1206},"La formation collaborative comme pilier du développement des collaborateurs",[],{"type":71,"text":1208,"spans":1209},"",[],{"type":71,"text":1211,"spans":1212},"La formation étant clef dans le développement de chaque collaborateur, les équipes formation d’Intersport bénéficient d’un appui solide de la direction et un engagement fort des magasins. L’enseigne recherchant constamment des moyens et outils à mettre à disposition des collaborateurs pour se former et se développer de manière autonome, c’est tout naturellement qu’elle s’est tournée vers 360Learning, en phase avec leur ADN.",[],{"type":71,"text":1214,"spans":1215},"L’ambition de l’équipe formation en charge de l’Académie by Intersport est de faire de la formation via cet apprentissage collaboratif le pilier du développement de tous les collaborateurs en simplifiant les échanges de connaissances entre la centrale et les magasins. Grâce à une approche axée sur l'apprentissage collaboratif, ils perpétuent l’idée que l’Académie INTERSPORT est “l’école” des professionnels du sport.",[1216,1219],{"start":1217,"end":1218,"type":485},48,70,{"start":1220,"end":1221,"type":485},357,376,"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":442,"version":443,"items":1224,"primary":1226,"id":1240,"slice_type":459,"slice_label":7},[1225],{},{"text":1227},[1228,1231,1236],{"type":505,"text":1229,"spans":1230},"La satisfaction des adhérents : LA priorité depuis 30 ans\n",[],{"type":71,"text":1232,"spans":1233},"Après trois décennies d’existence, la mission de l’Académie by Intersport reste inchangée : mettre la formation au cœur de la coopérative. L’Académie s’adresse donc avant tout aux adhérents et aux équipes magasin d’Intersport en évoluant au rythme du développement de l'enseigne. Et ça tombe bien puisqu’avec l’Académie INTERSPORT, les collaborateurs ont montré une réelle appétence pour les cours en ligne : l’interface utilisateur “moderne” et “simple d’utilisation” a autant séduit les apprenants que les experts !",[1234],{"start":1235,"end":901,"type":485},51,{"type":71,"text":1237,"spans":1238},"Pour satisfaire l’ensemble des adhérents, Intersport a même lancé un sondage auprès de ses collaborateurs pour choisir le nom de la plateforme et leur slogan : “l’Académie by Intersport, expert un peu plus chaque jour”. Plusieurs responsables formation, mais aussi collaborateurs, adhérents et responsable régionaux ont participé à la phase de recette.",[1239],{"start":1006,"end":951,"type":485},"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":442,"version":443,"items":1242,"primary":1244,"id":1265,"slice_type":459,"slice_label":7},[1243],{},{"text":1245},[1246,1249],{"type":505,"text":1247,"spans":1248},"Nourrir les échanges grâce à la co-construction et aux communautés d’apprenants\n",[],{"type":71,"text":1250,"spans":1251},"En choisissant 360Learning, Intersport propose à ses adhérents une plateforme de formation également disponible sur mobile qui favorise les échanges asynchrones via un forum de discussion et un fil d’actualité, fonctionnalités déterminantes pour pouvoir améliorer les formations en continu grâce au feedback reçu. Tous les collaborateurs du réseau peuvent poser des questions, auxquelles les experts peuvent répondre directement : les commentaires et les réactions sont visibles de tous pour faciliter la transmission d’information. ",[1252,1256,1260],{"start":1253,"end":809,"type":489,"data":1254},91,{"link_type":491,"url":1255,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fsolution\u002Fmobile-learning\u002F",{"start":745,"end":1257,"type":489,"data":1258},312,{"link_type":491,"url":1259},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fconseils-assurer-feedback-continu\u002F",{"start":1261,"end":1262,"type":489,"data":1263},448,464,{"link_type":491,"url":1264},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fcontenu-formation-engageant-reactions\u002F","RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":476,"version":443,"items":1267,"primary":1269,"id":1278,"slice_type":459,"slice_label":7},[1268],{},{"text":1270},[1271],{"type":71,"text":1272,"spans":1273},"\"Nous voulions avoir des réactions à chaud et créer des communautés d'apprenants, c’est ce que permet le collaborative learning.\" - Isabelle Boisard, Directrice de l'Académie INTERSPORT",[1274,1276],{"start":35,"end":1275,"type":457},127,{"start":683,"end":1277,"type":457},129,"RichText$47b3be15-57c1-4bb1-9134-f7be1a37419e",{"variation":442,"version":443,"items":1280,"primary":1282,"id":1290,"slice_type":459,"slice_label":7},[1281],{},{"text":1283},[1284],{"type":71,"text":1285,"spans":1286},"La plateforme permet aussi et surtout la co-création via la mise en place de binômes et en faisant en sorte que chaque programme de formation soit co-construit avec le réseau. Pour les équipes de l’Académie by Intersport, l’approche centrée sur l'apprentissage collaboratif se distingue des solutions eLearning traditionnelles, car elle permet de créer simplement des communautés d'apprenants et des communautés par expertise, en témoigne le récent lancement de la communauté d'Ambassadeurs Merchandising. Les équipes formation apprécient particulièrement la structure par groupe, qui permet d’avoir une gestion à la fois holistique et ciblée.",[1287],{"start":1288,"end":1289,"type":485},198,220,"RichText$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"variation":442,"version":443,"items":1292,"primary":1294,"id":1317,"slice_type":459,"slice_label":7},[1293],{},{"text":1295},[1296,1299],{"type":505,"text":1297,"spans":1298},"Favoriser l’engagement apprenant grâce à la gamification des programmes de formation\n",[],{"type":71,"text":1300,"spans":1301},"Intersport fournit une plus grande autonomie de formation à ses salariés grâce à la création de groupes de formation mais aussi à un accès à la plateforme depuis leur téléphone grâce à la solution mobile learning de 360Learning. La plateforme devient ainsi un lieu \"virtuel\" où les équipes et les experts peuvent se retrouver pour échanger sur leurs meilleures pratiques, fluidifier et simplifier les échanges de compétences entre la centrale et les magasins. Les apprenants qui se connectent à la plateforme directement depuis leur mobile accèdent à des contenus gamifiés leur permettant d’apprendre de manière ludique au travers de quiz et de mini-jeux interactifs.",[1302,1307,1312],{"start":1303,"end":1304,"type":489,"data":1305},155,176,{"link_type":491,"url":1306},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fmobile-learning-formation-en-ligne\u002F",{"start":1308,"end":1309,"type":489,"data":1310},188,212,{"link_type":491,"url":1311},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fsolutions-mobile-learning-applications\u002F",{"start":1313,"end":1314,"type":489,"data":1315},551,572,{"link_type":491,"url":1316},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fde-la-gamification-au-collaborative-learning-2022\u002F","RichText$534979a9-277b-4cf9-addf-adadcce3c87c",{"variation":442,"version":443,"items":1319,"primary":1321,"id":1338,"slice_type":459,"slice_label":7},[1320],{},{"text":1322},[1323,1326],{"type":448,"text":1324,"spans":1325},"“Apprendre à apprendre” en toute autonomie\n",[],{"type":71,"text":1327,"spans":1328},"En ayant régulièrement recours à l’Engagement Academy proposée par la plateforme 360Learning, les équipes de l’Académie by Intersport échangent avec des experts en digital learning et bénéficient d’ateliers pour apprendre à structurer efficacement les groupes et le catalogue de formations. Ils se forment ainsi au fur et à mesure à l’apprentissage collaboratif et peuvent facilement poser toutes leurs questions pour maîtriser l'ensemble des outils de la plateforme à la perfection. Et pour toute question associée à la plateforme directement, les équipes font appel aux services de l’équipe support 360Learning directement depuis la plateforme !",[1329,1335],{"start":1330,"end":1331,"type":489,"data":1332},32,53,{"link_type":491,"url":1333,"target":1334},"https:\u002F\u002Fengagementacademy.360learning.com\u002Fchannel\u002F5665c116b0791bf94b2e7ad7\u002F360Learning_Engagement_Academy\u002Fbrowse","'_blank'",{"start":1336,"end":1337,"type":485},111,133,"RichText$445ca6ea-6ef6-445c-bbbc-7bf7522a1161",{"variation":442,"version":443,"items":1340,"primary":1342,"id":1350,"slice_type":459,"slice_label":7},[1341],{},{"text":1343},[1344,1347],{"type":505,"text":1345,"spans":1346},"Des taux de complétion à la hauteur des attentes de l’Académie by Intersport\n",[],{"type":71,"text":1348,"spans":1349},"Chaque semaine, ce sont toujours plus de modules terminés comparé à la même période, l’année précédente. Pendant la crise sanitaire de 2020\u002F2021, la plateforme a vu certains de ses taux de suivi de module eLearning être multipliés par 5. Signe fort qui montre qu'une approche centrée sur l'apprentissage collaboratif a largement convaincu chez Intersport.",[],"RichText$27b13f0a-3065-44d3-95de-027389af16de",{"variation":476,"version":443,"items":1352,"primary":1354,"id":1361,"slice_type":459,"slice_label":7},[1353],{},{"text":1355},[1356],{"type":71,"text":1357,"spans":1358},"\"Le Collaborative learning engage davantage l’ensemble des collaborateurs : chaque semaine, ce sont toujours plus de modules terminés par rapport à la même période l’année précédente.\" - Florian Roy, Chef de projet Digital Learning, Académie INTERSPORT",[1359],{"start":35,"end":1360,"type":457},187,"RichText$5484fb6f-c7ef-4797-978e-8e90bedcb7a9",{"variation":442,"version":443,"items":1363,"primary":1365,"id":1370,"slice_type":459,"slice_label":7},[1364],{},{"text":1366},[1367],{"type":448,"text":1368,"spans":1369},"Résultats",[],"RichText$2067c10c-bd76-4c62-89ee-8af5e28f23b5",{"variation":476,"version":443,"items":1372,"primary":1374,"id":1398,"slice_type":459,"slice_label":7},[1373],{},{"text":1375},[1376,1382,1388,1394],{"type":71,"text":1377,"spans":1378},"• Plus de 6000 collaborateurs actifs sur la plateforme.",[1379],{"start":1380,"end":1381,"type":457},10,37,{"type":71,"text":1383,"spans":1384},"• Un taux moyen de complétion des modules de l’Académie INTERSPORT de 90% ",[1385,1387],{"start":780,"end":1386,"type":485},66,{"start":950,"end":901,"type":457},{"type":71,"text":1389,"spans":1390},"• Plus de 50 000 modules terminés en moins de 6 mois ",[1391,1392],{"start":1380,"end":512,"type":457},{"start":1393,"end":1331,"type":457},34,{"type":71,"text":1395,"spans":1396},"• +113% d’utilisation de la plateforme sur cette même période",[1397],{"start":539,"end":284,"type":457},"RichText$836e60a3-bc82-4488-8a4d-7c289ec97920",{"variation":442,"version":443,"items":1400,"primary":1402,"id":1425,"slice_type":459,"slice_label":7},[1401],{},{"text":1403},[1404,1407,1414,1419,1421],{"type":505,"text":1405,"spans":1406},"Les usages à déployer pour devenir une entreprise apprenante\n",[],{"type":71,"text":1408,"spans":1409},"Intersport a pour volonté d’impliquer de plus en plus ses collaborateurs du siège pour leur permettre d’animer les communautés d’entraide sur l’Académie, en identifiant ses experts internes et en permettant un partage des connaissances toujours plus rapide. ",[1410],{"start":1022,"end":1411,"type":489,"data":1412},258,{"link_type":491,"url":1413},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fapprentissage-par-les-pairs-raisons\u002F",{"type":71,"text":1415,"spans":1416},"L’application mobile personnalisée, très attendue du réseau Intersport, se développe au fur et à mesure pour rendre  la formation encore plus accessible à tous. Elle se veut complémentaire à la formation classique, car elle permet un usage bien plus pratique pour les équipes magasin équipées d’un téléphone portable et non d’un ordinateur.",[1417],{"start":35,"end":1393,"type":489,"data":1418},{"link_type":491,"url":1255,"target":493},{"type":71,"text":1208,"spans":1420},[],{"type":71,"text":1422,"spans":1423},"Cette histoire vous parle ? 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en temps réel avec des partenaires répartis sur 70 sites",[],{"type":71,"text":1583,"spans":1584,"direction":67},"Nathalie Mies, eLearning Manager chez BABOR, a rapidement dû former les partenaires de la marque dans le monde entier, tout en tenant compte de leurs différents niveaux de connaissance et de leurs besoins de formation spécifiques. Sa mission ? Équiper esthéticiennes et experts beauté de savoirs pointus sur les produits, adaptés à chaque type de peau et d’application. Mais la réalité sur le terrain complique les choses : de nombreux partenaires n’ont pas d’ordinateur sur leur lieu de travail, rendant difficile l’accès régulier à des formations. La pandémie de Covid a évidemment accentué la nécessité de basculer vers un format numérique.",[],{"type":1586,"url":1587,"alt":1588,"copyright":7,"dimensions":1589,"id":1592,"edit":1593},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0B7Qa8jQArT1MuE_Kurserstellung_BABOR.png?auto=format,compress","BABOR équipe L&D",{"width":1590,"height":1591},2850,1552,"Z0B7Qa8jQArT1MuE",{"x":35,"y":35,"zoom":36,"background":37},{"variation":476,"version":443,"items":1595,"primary":1597,"id":1195,"slice_type":459,"slice_label":7},[1596],{},{"text":1598},[1599],{"type":71,"text":1600,"spans":1601,"direction":67},"“Notre groupe d’utilisateurs est très hétérogène. 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d'autres retours d'expérience :",[],[],{"link_type":556},[1877,1881],{"tag":1878},{"id":248,"type":125,"tags":1879,"lang":15,"slug":250,"first_publication_date":251,"last_publication_date":251,"uid":250,"link_type":109,"key":1880,"isBroken":111},[],"e8c6c598-33f5-46f1-b76d-57ce8bfb2c2c",{"tag":1882},{"id":1799,"type":125,"tags":1883,"lang":15,"slug":1801,"first_publication_date":1802,"last_publication_date":1802,"uid":1801,"link_type":109,"key":1884,"isBroken":111},[],"21da1a8b-4230-4887-840c-93faf232506f",{"dimensions":1886,"alt":1889,"copyright":7,"url":1890,"id":1891,"edit":1892},{"width":1887,"height":1888},284,177,"Logo BABOR | 360Learning","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ0Bfsa8jQArT1LeQ_logo-babor.png?auto=format,compress","Z0Bfsa8jQArT1LeQ",{"x":35,"y":35,"zoom":36,"background":37},{"dimensions":1894,"alt":1895,"copyright":7,"url":1896,"id":1897,"edit":1898},{"width":1492,"height":1493},"BABOR 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numérique",[],"d07b4f6c-4cad-409d-86bc-15fa282b7930",{"resource":1922},{"id":1923,"type":670,"tags":1924,"lang":15,"slug":1925,"first_publication_date":1926,"last_publication_date":1927,"uid":1928,"data":1929,"link_type":109,"key":2434,"isBroken":111},"Y3SoshAAANSKosl3",[],"expert-le-matin-auteur-lapres-midi--comment-michelin-anime-une-communaute-de-champions-du-learning","2022-12-02T13:35:28+0000","2026-06-17T14:37:08+0000","michelin",{"body":1930,"tags":2363,"company_logo":2393,"illustration":2401,"key_figures":2408,"title":2430,"reading_time":528},[1931,1937,1981,2008,2017,2033,2047,2057,2081,2091,2109,2119,2144,2166,2177,2203,2218,2229,2256,2268,2329,2337],{"variation":1124,"version":443,"items":1932,"primary":1933,"id":1936,"slice_type":1131,"slice_label":7},[],{"is_ai_theme":111,"title":1934,"wistia_id":1935},[],"tm26vy03ch","VideoPlayer$5652b5b7-ec71-4e72-a5c9-dc84856fa0ea",{"variation":442,"version":443,"items":1938,"primary":1977,"id":1159,"slice_type":697,"slice_label":7},[1939,1950,1959,1968],{"profile_picture":1940,"name":1948,"role":1949},{"dimensions":1941,"alt":1942,"copyright":7,"url":1943,"id":1944,"edit":1945},{"width":683,"height":683},"Joffrey Ancelot | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F18aa4e5c-6e54-4c15-a3cc-125fddbc79a0_Joffrey.jpeg?auto=format%2Ccompress&rect=-21%2C0%2C71442%2C71442&w=128&h=128","YyR2LRcAAC8ACu-w",{"x":1946,"y":35,"zoom":1947,"background":90},-21,0.042328042328042326,"Joffrey Ancelot","Ingénieur Pédagogique et Développements Digitaux, en charge des plateformes de digital learning, Michelin.",{"profile_picture":1951,"name":1957,"role":1958},{"dimensions":1952,"alt":1953,"copyright":7,"url":1954,"id":1955,"edit":1956},{"width":683,"height":683},"Antoine Girre | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVIa5m069VX18cc_AntoineGIrre.png?auto=format%2Ccompress&rect=0%2C6%2C984%2C984&w=128&h=128","ZnVIa5m069VX18cc",{"x":35,"y":185,"zoom":36,"background":37},"Antoine Girre","Manager de Centre de Formation, Michelin",{"profile_picture":1960,"name":1966,"role":1967},{"dimensions":1961,"alt":1962,"copyright":7,"url":1963,"id":1964,"edit":1965},{"width":683,"height":683},"Nathalie Pasquet | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVInpm069VX18ch_NathaliePasquet.png?auto=format%2Ccompress&w=128&h=128","ZnVInpm069VX18ch",{"x":35,"y":35,"zoom":36,"background":37},"Nathalie Pasquet","Ingénieure Pédagogique, Michelin",{"profile_picture":1969,"name":1975,"role":1976},{"dimensions":1970,"alt":1971,"copyright":7,"url":1972,"id":1973,"edit":1974},{"width":683,"height":683},"Ovidiu Panaite | Michelin","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVIwpm069VX18cq_Ovidiu.jpeg?auto=format%2Ccompress&w=128&h=128","ZnVIwpm069VX18cq",{"x":35,"y":35,"zoom":36,"background":37},"Ovidiu Panaite","Formateur Ventes et Produits, Europe & Asie Centrale, Michelin",{"team_title":1978},[1979],{"type":448,"text":1157,"spans":1980},[],{"variation":442,"version":443,"items":1982,"primary":1984,"id":1185,"slice_type":459,"slice_label":7},[1983],{},{"text":1985},[1986,1989,1992,1995,1998,2000,2003,2006],{"type":448,"text":1987,"spans":1988,"direction":67},"Enjeux",[],{"type":505,"text":1990,"spans":1991,"direction":67},"Développer les talents pour construire le futur ensemble",[],{"type":71,"text":1993,"spans":1994,"direction":67},"La vision de l’avenir du groupe repose sur une conviction : demain, tout sera durable chez Michelin. Toutes leurs décisions reposent donc sur le meilleur équilibre entre enjeux humains, économiques et environnementaux. À l’horizon 2050, l’ambition de Michelin est le “Zéro Émission Nette” de CO2 pour l'ensemble de ses sites. \n",[],{"type":71,"text":1996,"spans":1997,"direction":67},"Cela implique donc de nombreux défis en termes de gestion des compétences : Michelin doit offrir à ses employés une mise à jour sur les dernières technologies, sur les pratiques métiers, afin d’assurer leur employabilité dans le groupe et à l'extérieur du groupe. ",[],{"type":71,"text":1208,"spans":1999,"direction":67},[],{"type":505,"text":2001,"spans":2002,"direction":67},"Faire vivre le “user-generated content”",[],{"type":71,"text":2004,"spans":2005,"direction":67},"En 2016, les équipes Marketing et Ventes choisissent 360Learning pour former leurs clients. Essai transformé avec succès : 5 ans plus tard, 360Learning est l’une des solution de formation retenues au niveau Groupe pour diffuser rapidement et à grande échelle la culture d’entreprise et le contenu technique. Dès 2020, l’entreprise a déjà réussi à digitaliser 30% des formations. ",[],{"type":71,"text":1208,"spans":2007,"direction":67},[],{"variation":476,"version":443,"items":2009,"primary":2010,"id":2016,"slice_type":459,"slice_label":7},[],{"text":2011},[2012],{"type":71,"text":2013,"spans":2014,"direction":67},"“Au moment du déploiement de la plateforme, les collaborateurs ont suivi, et tout a été très rapide.” - Joffrey Ancelot, Ingénieur Pédagogique et Développements Digitaux, en charge des plateformes de digital learning, Michelin.",[2015],{"start":35,"end":1661,"type":485},"RichText$9a5be24d-c099-49b4-8e1d-d5b62d341025",{"variation":442,"version":443,"items":2018,"primary":2019,"id":2032,"slice_type":459,"slice_label":7},[],{"text":2020},[2021,2026,2029],{"type":71,"text":2022,"spans":2023},"Au cœur de la stratégie Digital Learning de Michelin : le concept de “user-generated content”. Concrètement, chaque salarié possède des savoirs, et doit pouvoir les partager au plus grand nombre. Ce projet répond à deux problèmes :",[2024],{"start":2025,"end":932,"type":457},69,{"type":71,"text":2027,"spans":2028},"• Il faut pouvoir déployer facilement des actions au plus près du terrain. ",[],{"type":71,"text":2030,"spans":2031},"• Dans une démarche d’amélioration continue, la formation doit s’enrichir au fil des retours des apprenants.",[],"RichText$73d9a836-a070-497f-9329-ad8213d8e357",{"variation":442,"version":443,"items":2034,"primary":2036,"id":1290,"slice_type":459,"slice_label":7},[2035],{},{"text":2037},[2038,2041,2044],{"type":448,"text":2039,"spans":2040,"direction":67},"Solution ",[],{"type":505,"text":2042,"spans":2043,"direction":67},"La Manufacture Des Talents pour une expérience apprenante unique",[],{"type":71,"text":2045,"spans":2046,"direction":67},"La Manufacture Des Talents est l’entité L&D de Michelin, elle compte 1000 acteurs dans le Groupe. Elle est entièrement dédiée à l’orientation professionnelle et au développement des compétences à destination des salariés du groupe Michelin. Elle assure le suivi de leurs compétences en leur proposant plus de 26000 formations complètes et personnalisées en s'appuyant sur les nouvelles technologies. ",[],{"variation":476,"version":443,"items":2048,"primary":2049,"id":2056,"slice_type":459,"slice_label":7},[],{"text":2050},[2051],{"type":71,"text":2052,"spans":2053,"direction":67},"“Le salarié a la possibilité de s'évaluer sur ses compétences en suivant une méthodologie précise. Le but ? Se développer à la fois dans son poste actuel et se préparer pour le poste suivant en identifiant les formations adéquates.” - Nathalie Pasquet, Ingénieure Pédagogique, Michelin",[2054],{"start":35,"end":2055,"type":485},232,"RichText$bc7414cd-3302-4702-9925-6f29be71f5eb",{"variation":442,"version":443,"items":2058,"primary":2060,"id":2080,"slice_type":459,"slice_label":7},[2059],{},{"text":2061},[2062,2065,2068,2071,2075,2077],{"type":505,"text":2063,"spans":2064,"direction":67},"Fédérer une communauté de champions du learning avec 360Learning",[],{"type":71,"text":2066,"spans":2067,"direction":67}," ",[],{"type":71,"text":2069,"spans":2070,"direction":67},"Voici les 3 étapes qui ont mené à ce succès, avec l’aide de 360Learning. \n",[],{"type":71,"text":2072,"spans":2073,"direction":67},"Étape 1 : supprimer les barrières à la création",[2074],{"start":35,"end":780,"type":457},{"type":71,"text":1208,"spans":2076,"direction":67},[],{"type":71,"text":2078,"spans":2079,"direction":67},"Tout d’abord, il faut rendre les experts internes capables de partager leurs savoirs en quelques heures. Un peu moins de quatre, pour être plus précis.",[],"RichText$3fa2d548-97ca-411c-b706-92a50b5029c9",{"variation":476,"version":443,"items":2082,"primary":2083,"id":2090,"slice_type":459,"slice_label":7},[],{"text":2084},[2085],{"type":71,"text":2086,"spans":2087,"direction":67},"“Chez Michelin, nous savons que nos collaborateurs ont une mine de savoirs à partager. Notre mission consiste à faire tomber les barrières à la création. Si un collaborateur se lève un matin en ayant un savoir à partager, notre ambition est de pouvoir le rendre capable de le déployer d’ici l’après-midi dans sa langue”.  Joffrey Ancelot",[2088],{"start":35,"end":2089,"type":485},337,"RichText$a3cb16fd-c6e5-4de0-a288-7a3f3c23173a",{"variation":442,"version":443,"items":2092,"primary":2094,"id":1317,"slice_type":459,"slice_label":7},[2093],{},{"text":2095},[2096,2102],{"type":71,"text":2097,"spans":2098},"Un changement de paradigme complet par rapport aux 6 mois traditionnellement nécessaires pour mettre en place un cours SCORM, qui sera plus long à mettre à jour régulièrement. ",[2099],{"start":1019,"end":763,"type":489,"data":2100},{"link_type":491,"url":2101,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fproduit-outil-auteur\u002F",{"type":71,"text":2103,"spans":2104},"Un salarié peut monter en compétences sur 360Learning en toute autonomie, directement depuis le portail SIRH. Un record !",[2105],{"start":901,"end":2106,"type":489,"data":2107},108,{"link_type":491,"url":2108,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fintegrations\u002F#hcm-integrations",{"variation":476,"version":443,"items":2110,"primary":2112,"id":2118,"slice_type":459,"slice_label":7},[2111],{},{"text":2113},[2114],{"type":71,"text":2115,"spans":2116,"direction":67},"“Sur 360learning, j’ai pu créer un parcours de formation initiale de deux mois pour nos nouveaux commerciaux en Europe centrale. La plateforme nous a permis de tout planifier de A à Z” - Ovidiu Panaite",[2117],{"start":35,"end":959,"type":485},"RichText$01e9fcf1-2fbd-4203-b5d8-67526173d9a7",{"variation":442,"version":443,"items":2120,"primary":2122,"id":1370,"slice_type":459,"slice_label":7},[2121],{},{"text":2123},[2124,2129,2136],{"type":71,"text":2125,"spans":2126},"Une fois les tutoriels en ligne achevés, l’équipe Formation est notifiée par email et valide immédiatement l’apprenant. Grâce à cette formation en ligne, l’équipe Michelin a créé un groupe de + de 100 champions capables d’accompagner au niveau local la demande des cours au rythme des besoins de leurs équipes. \n",[2127],{"start":2128,"end":743,"type":457},179,{"type":71,"text":2130,"spans":2131},"Il nous confie que cette décentralisation de la création ne serait pas possible sans l’architecture de la plateforme 360Learning qui aide à faciliter l’accès aux apprenants.",[2132],{"start":855,"end":2133,"type":489,"data":2134},99,{"link_type":491,"url":2135,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fproduit\u002F#Automate",{"type":1586,"url":2137,"alt":2138,"copyright":7,"dimensions":2139,"id":2142,"edit":2143},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZnVK8Jm069VX18eH_Michelinsur360Learning.png?auto=format,compress","Michelin-360-learning",{"width":2140,"height":2141},1613,884,"ZnVK8Jm069VX18eH",{"x":35,"y":35,"zoom":36,"background":90},{"variation":442,"version":443,"items":2145,"primary":2147,"id":1425,"slice_type":459,"slice_label":7},[2146],{},{"text":2148},[2149,2152,2155,2162],{"type":71,"text":2150,"spans":2151},"En guise d’illustration, Joffrey donne l’exemple d’un salarié de l’usine de Roanne, qui observe que ses collègues ne respectent pas les règles de sécurité lorsqu’ils manipulent un produit dangereux. Devant les délais annoncés pour que son équipe reçoive une formation, il finit par prendre les choses en main. Avec 360Learning, il crée un module détaillant la procédure à suivre. Une semaine plus tard, 70% des personnes ciblées ont réalisé la formation, et la manipulation du produit dangereux est corrigée. À la clé : temps, efficacité, et accidents du travail évités. ",[],{"type":71,"text":2153,"spans":2154},"Faire tomber les barrières à la création entraîne 2 conséquences de taille :",[],{"type":71,"text":2156,"spans":2157},"• Amélioration en continu des formations : des formations qui répondent aux problématiques locales des apprenants génèrent beaucoup d’engagement. Au fur et à mesure de leur diffusion, les apprenants partagent des réactions et des retours qui permettent de les améliorer. ",[2158,2159],{"start":539,"end":1516,"type":457},{"start":2160,"end":455,"type":489,"data":2161},213,{"link_type":491,"url":1264},{"type":71,"text":2163,"spans":2164},"• Diminution de la charge de travail admin pour l’équipe Formation",[2165],{"start":539,"end":1386,"type":457},{"variation":476,"version":443,"items":2167,"primary":2169,"id":2176,"slice_type":459,"slice_label":7},[2168],{},{"text":2170},[2171],{"type":71,"text":2172,"spans":2173},"“Grâce aux formations disponibles librement et à toutes les automatisations, plus besoin de valider les accès ou d’inscrire les apprenants aux sessions … Autant d’heures économisées pour l’équipe !” - Joffrey Ancelot",[2174],{"start":35,"end":2175,"type":485},201,"RichText$794b907d-35b0-4a3f-b9b3-27c0e8a2aa54",{"variation":442,"version":443,"items":2178,"primary":2180,"id":2202,"slice_type":459,"slice_label":7},[2179],{},{"text":2181},[2182,2185,2187,2192,2194],{"type":505,"text":2183,"spans":2184},"Étape 2 : recruter proactivement des champions internes ",[],{"type":71,"text":1208,"spans":2186},[],{"type":71,"text":2188,"spans":2189},"Des graines de champions internes émergent parmi les apprenants. L’équipe Michelin les repère grâce aux trophées reçus sur la plateforme. Ces badges permettent de lancer une communication ciblée et proactive pour inviter les utilisateurs à rejoindre la communauté. ",[2190],{"start":2191,"end":1022,"type":457},170,{"type":71,"text":1208,"spans":2193},[],{"type":1586,"url":2195,"alt":2196,"copyright":7,"dimensions":2197,"id":2200,"edit":2201},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Ff9eb4031-44f0-48f2-897e-f55257b29d16_unnamed+%283%29.png?auto=format,compress","Recrutement champions Michelin 360Learning",{"width":2198,"height":2199},512,285,"Y38rWBEAAB8AruRH",{"x":35,"y":35,"zoom":36,"background":37},"RichText$ead1d3da-414e-4383-8955-178aa8536370",{"variation":442,"version":443,"items":2204,"primary":2206,"id":2217,"slice_type":459,"slice_label":7},[2205],{},{"text":2207},[2208,2211,2213],{"type":505,"text":2209,"spans":2210},"Étape 3 : fidéliser les membres de la communauté ",[],{"type":71,"text":1208,"spans":2212},[],{"type":71,"text":2214,"spans":2215},"Le mot d’ordre de cette communauté ? La simplicité ! Joffrey utilise la métaphore d’une poignée de main : ",[2216],{"start":35,"end":1331,"type":457},"RichText$806ab809-c966-44f9-b706-601ddbe73d7e",{"variation":476,"version":443,"items":2219,"primary":2221,"id":2228,"slice_type":459,"slice_label":7},[2220],{},{"text":2222},[2223],{"type":71,"text":2224,"spans":2225},"\"Avec cette communauté, mon rôle est simplement d’apprécier et de remercier l’engagement fourni par les auteurs qui ont acquis une compétence\"",[2226],{"start":35,"end":2227,"type":457},142,"RichText$82f2993a-b950-473b-9024-b38981913776",{"variation":442,"version":443,"items":2230,"primary":2232,"id":2255,"slice_type":459,"slice_label":7},[2231],{},{"text":2233},[2234,2237,2242,2246,2251],{"type":71,"text":2235,"spans":2236},"L'équipe Michelin met tout en œuvre pour rendre le fonctionnement de la communauté simple et motivant. Le meilleur gage pour faire grandir un vivier de candidats via le bouche-à-oreille. ",[],{"type":71,"text":2238,"spans":2239},"Autre point d’importance, il faut garantir aux membres de la communauté des avantages tangibles et exclusifs :",[2240],{"start":735,"end":2241,"type":457},110,{"type":71,"text":2243,"spans":2244},"• Auto-évaluation d’une compétence dans le référentiel interne Michelin",[2245],{"start":35,"end":539,"type":457},{"type":71,"text":2247,"spans":2248},"• Visibilité des contenus de formations au niveau worldwide métier — pas de panique, l’équipe Formation garde la main sur les opérations grâce à la gestion 100% maîtrisée des permissions utilisateurs. La vue au niveau Groupe reste l’apanage des ingénieurs pédagogiques et des personnes habilitées niveau Groupe. ",[2249,2250],{"start":35,"end":539,"type":457},{"start":1517,"end":950,"type":457},{"type":71,"text":2252,"spans":2253},"• Accès à du contenu exclusif : groupe Microsoft Teams dédié, contenu et nouveautés en avant-première... Une à deux fois par an, la communauté de champions se retrouve pendant quelques heures pour découvrir les statistiques de la plateforme, assister à des conférences inspirantes et participer à des ateliers. ",[2254],{"start":35,"end":539,"type":457},"RichText$05d01c0c-5445-47c6-9ae6-76257874f056",{"variation":476,"version":443,"items":2257,"primary":2259,"id":2267,"slice_type":459,"slice_label":7},[2258],{},{"text":2260},[2261],{"type":71,"text":2262,"spans":2263},"\"Rejoindre la communauté ne comprend que des avantages pour les contributeurs afin de générer un effet boule de neige positif\" résume Joffrey.  ",[2264,2265],{"start":35,"end":1275,"type":457},{"start":1756,"end":2266,"type":457},144,"RichText$aa2c8a49-433e-44fb-a40b-b9a0c6324d06",{"variation":442,"version":443,"items":2269,"primary":2271,"id":2328,"slice_type":459,"slice_label":7},[2270],{},{"text":2272},[2273,2275,2277,2280,2282,2287,2292,2296,2300,2305,2314,2318,2320,2324],{"type":448,"text":1368,"spans":2274},[],{"type":71,"text":1208,"spans":2276},[],{"type":71,"text":2278,"spans":2279},"Les résultats de la plateforme parlent d’eux-mêmes :",[],{"type":71,"text":1208,"spans":2281},[],{"type":71,"text":2283,"spans":2284},"• 82000 heures de formation ont été suivies sur 360Learning en 2023",[2285],{"start":539,"end":2286,"type":457},27,{"type":71,"text":2288,"spans":2289},"• 6 fois plus de formations digitales suivies en 2022 qu'en 2019 grâce notamment au déploiement de 360Learning.",[2290],{"start":539,"end":2291,"type":457},45,{"type":71,"text":2293,"spans":2294},"• + de 22 000 utilisateurs actifs : un chiffre qui a doublé tous les ans (!) sur les 3 dernières années grâce au réseau de champions internes. ",[2295],{"start":539,"end":1393,"type":457},{"type":71,"text":2297,"spans":2298},"• 40 000 heures de formation réalisées en ligne sans aucune formation obligatoire. Impossible selon Joffrey d’atteindre ces chiffres avec des formations uniquement conçues par les ingénieurs pédagogiques. ",[2299],{"start":539,"end":780,"type":457},{"type":71,"text":2301,"spans":2302},"• 9400 modules ont été suivis en 2023 par les apprenants",[2303],{"start":539,"end":2304,"type":457},29,{"type":71,"text":2306,"spans":2307},"Au minimum 50 modules disponibles dans 14 langues différentes, preuve ultime de la décentralisation des formations à l’échelle mondiale",[2308,2311],{"start":2309,"end":2310,"type":457},39,63,{"start":2309,"end":709,"type":489,"data":2312},{"link_type":491,"url":2313},"https:\u002F\u002F360learning.com\u002Ffr\u002Fsolution\u002Fglobalization\u002F",{"type":71,"text":2315,"spans":2316},"• Un taux de complétion à 86%, que Joffrey attribue à l’effet peer-to-peer : “On écoute davantage quelqu’un qui est plus proche de son métier”. ",[2317],{"start":539,"end":61,"type":457},{"type":71,"text":1208,"spans":2319},[],{"type":71,"text":2321,"spans":2322},"La suite pour l’équipe Michelin ? Ne pas s’arrêter en si bon chemin ! Portés par une volonté globale de l’entreprise de déployer le Collaborative Learning le plus loin possible, ils souhaitent continuer à recruter des champions et miser sur l’effet boule de neige positif. ",[2323],{"start":35,"end":2025,"type":457},{"type":71,"text":2325,"spans":2326},"Vous souhaitez déployer une solution similaire ? 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Son équipe L&D s'est appuyée sur la fonctionnalité des “Besoins de formation” de la plateforme 360Learning, qui fait remonter les besoins directement des collaborateurs, sans attendre qu'une équipe centrale les repère. Benjamin Pyliser, Maintenance Manager en Belgique, en est le parfait exemple : souvent sollicité par ses pairs sur l'outil SAP de planification de la maintenance, il a créé une formation sur le sujet en moins de 24 heures. Elle a rencontré un succès mondial et en a inspiré bien d'autres : plus de 59 modules créés ensuite et plus de 9 000 inscriptions dans tout le groupe.",[2532],{"start":35,"end":2533,"type":485},760,"RichText$21196fcf-7e3b-419f-85e2-33aa6f6798f7",{"variation":476,"version":443,"items":2536,"primary":2537,"id":2548,"slice_type":459,"slice_label":7},[],{"text":2538},[2539,2543],{"type":71,"text":2540,"spans":2541,"direction":67},"« Cela m’a permis de partager mes connaissances dans le monde entier, sur tous les sites qui avaient besoin de ces formations. » ",[2542],{"start":35,"end":1277,"type":485},{"type":71,"text":2544,"spans":2545,"direction":67},"- Benjamin Pyliser, Plant Maintenance Operations Manager, ArcelorMittal",[2546],{"start":35,"end":2547,"type":485},71,"RichText$c600afc7-3daa-416f-9f4d-d4d1ea4fd636",{"variation":442,"version":443,"items":2550,"primary":2551,"id":2557,"slice_type":658,"slice_label":7},[],{"url":2552},{"embed_url":2553,"type":644,"version":645,"title":2554,"author_name":647,"author_url":648,"provider_name":649,"provider_url":650,"thumbnail_url":2555,"thumbnail_width":652,"thumbnail_height":653,"html":2556,"height":656,"width":655},"https:\u002F\u002Fyoutube.com\u002Fshorts\u002Fj_M0A2vgsqA?feature=share","Décentraliser la formation chez ArcelorMittal avec 360Learning","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002Fj_M0A2vgsqA\u002Fhq2.jpg","\u003Ciframe width=\"113\" height=\"200\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002Fj_M0A2vgsqA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"Décentraliser la formation chez ArcelorMittal avec 360Learning\">\u003C\u002Fiframe>","UrlEmbed$53318ce1-c86c-49f3-b5bc-198e211453d6",{"variation":442,"version":443,"items":2559,"primary":2560,"id":4423,"slice_type":459,"slice_label":7},[],{"text":2561},[2562,4396,4400,4403,4406,4409,4412,4415,4418],{"type":71,"text":2563,"spans":2564,"direction":67},"Découvrez le témoignage complet d’ArcelorMittal",[2565,4395],{"start":35,"end":780,"type":489,"data":2566},{"id":2567,"type":670,"tags":2568,"lang":15,"slug":2569,"first_publication_date":2570,"last_publication_date":2571,"uid":2572,"data":2573,"link_type":109,"isBroken":111},"arYm7xYAACwA6ABP",[],"comment-arcelormittal-mobilise-lintelligence-collective-de-ses-125-000-collaborateurs-pour-accelerer-la-performance","2026-09-25T07:50:07+0000","2026-09-25T10:19:03+0000","arcelormittal",{"body":2574,"tags":4335,"company_logo":4356,"illustration":4363,"key_figures":4369,"title":4391},[2575,2598,2629,2638,2663,2671,2706,2714,2774,2785,2832,2841,2874,2903],{"variation":442,"version":443,"items":2576,"primary":2595,"id":2597,"slice_type":697,"slice_label":7},[2577,2586],{"profile_picture":2578,"name":2584,"role":2585},{"dimensions":2579,"alt":2580,"copyright":7,"url":2581,"id":2582,"edit":2583},{"width":683,"height":683},"Photo de Stacey VanderHeiden Güney, Responsable mondiale de la formation chez ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FagwwkKYofJOwHW5-_EN-Photo-StaceyArcelorMittal.jpeg?auto=format%2Ccompress&w=128&h=128","agwwkKYofJOwHW5-",{"x":35,"y":35,"zoom":36,"background":37},"Stacey VanderHeiden Güney","Responsable mondiale de la formation et Directrice générale de l'Université ArcelorMittal",{"profile_picture":2587,"name":2593,"role":2594},{"dimensions":2588,"alt":2589,"copyright":7,"url":2590,"id":2591,"edit":2592},{"width":683,"height":683},"Benjamin Pyliser ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fag1tS6YofJOwHaVL_MicrosoftTeams-image-2-.jpeg?auto=format%2Ccompress&rect=0%2C27%2C1344%2C1344&w=128&h=128","ag1tS6YofJOwHaVL",{"x":35,"y":2286,"zoom":36,"background":37},"Benjamin Pyliser","Responsable des opérations de maintenance des installations",{"team_title":2596},[],"Team$3ec79740-d592-45b8-aa55-21873b4112d2",{"variation":442,"version":443,"items":2599,"primary":2600,"id":2628,"slice_type":459,"slice_label":7},[],{"text":2601},[2602,2605,2608,2611,2617,2625],{"type":448,"text":2603,"spans":2604,"direction":67},"Le défi : 3 personnes pour former 125 000 collaborateurs",[],{"type":71,"text":2606,"spans":2607,"direction":67},"Au cœur de cette multinationale, l'Université ArcelorMittal opère de manière étonnamment agile : l'équipe centrale, basée au Luxembourg, ne compte que trois personnes. Pourtant, son mandat est titanesque : offrir une formation pertinente, accessible et génératrice de performance business pour les 125 000 collaborateurs du groupe.",[],{"type":71,"text":2609,"spans":2610,"direction":67},"Pendant des années, l'université s'est appuyée sur un LMS traditionnel. Si cet outil a permis de rassembler une base solide de 110 000 utilisateurs actifs, il a fini par atteindre ses limites face à la complexité croissante de l'entreprise. Traduire et déployer des contenus sur des dizaines de sites rendait l'administration trop complexe. Surtout, ce modèle centralisé créait un goulot d'étranglement : l'expertise technique unique des équipes terrain, des usines et des centres de R&D restait cloisonnée, sans moyen de circuler librement.",[],{"type":71,"text":2612,"spans":2613,"direction":67},"Stacey VanderHeiden Güney, Responsable mondiale de la formation et Directrice générale de l'Université ArcelorMittal, résume ainsi le virage stratégique à amorcer :",[2614],{"start":35,"end":1175,"type":489,"data":2615},{"link_type":491,"url":2616,"target":493},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"type":71,"text":2618,"spans":2619,"direction":67},"« La formation est dispensée pour les collaborateurs. L'apprentissage se vit avec eux. Quant à la performance, elle se réalise ensemble, en équipe. »",[2620,2622],{"start":539,"end":2621,"type":485},147,{"start":2623,"end":2624,"type":457},77,81,{"type":71,"text":2626,"spans":2627,"direction":67},"L'objectif n'était pas de construire une meilleure bibliothèque de contenu. Il fallait un modèle radicalement différent, un modèle où les experts internes à l'organisation pouvaient stimuler l'apprentissage au rythme du business.",[],"RichText$e2c6edd4-42ae-48b2-9c67-93694770ba04",{"variation":476,"version":443,"items":2630,"primary":2631,"id":2637,"slice_type":459,"slice_label":7},[],{"text":2632},[2633],{"type":71,"text":2634,"spans":2635,"direction":67},"« La formation est dispensée pour les collaborateurs. L'apprentissage se vit avec eux. Quant à la performance, elle se réalise ensemble, en équipe. » - Stacey VanderHeiden Güney, ArcelorMittal",[2636],{"start":2623,"end":2624,"type":457},"RichText$5fdc5b5d-1d78-473b-bfe9-39bda53ee440",{"variation":442,"version":443,"items":2639,"primary":2640,"id":2662,"slice_type":459,"slice_label":7},[],{"text":2641},[2642,2645,2650,2653],{"type":448,"text":2643,"spans":2644,"direction":67},"La solution : L'apprentissage collaboratif à l'échelle de l'entreprise",[],{"type":71,"text":2646,"spans":2647,"direction":67},"ArcelorMittal a opéré sa transition vers 360Learning via une migration complète, la plateforme a été baptisée en interne « AMU 360 ». Dès le départ, l'équipe a fait un choix assumé : démocratiser non seulement l'expérience apprenant, mais aussi l'expérience auteur.",[2648],{"start":934,"end":2649,"type":457},132,{"type":71,"text":2651,"spans":2652,"direction":67},"Plutôt que de positionner le département L&D comme l'unique source de savoir, l'Université ArcelorMittal a choisi un rôle de chef d'orchestre. Son but ? Concevoir l'écosystème, fixer le cadre, puis passer le relais aux équipes terrain. « Notre rôle est de vous apprendre à pêcher », explique Stacey. « Nous n'avons pas de poissons à distribuer, mais vous avez vos propres viviers et vous en attraperez bien plus que nous. »",[],{"type":71,"text":2654,"spans":2655,"direction":67},"L'architecture en groupes de 360Learning a permis de concrétiser cette vision grâce à des espaces d'apprentissage dédiés, des « mini-campus », selon les mots de Stacey. Regroupés par entité, fonction ou communauté de pratique, ils disposent chacun de leurs propres administrateurs et contenus. Les Steel Academy, Finance Academy, Sustainability Academy, et Project Management Academy (Académies de l'Acier, de la Finance, du Développement Durable et du Management de Projet) sont ainsi devenues des communautés dynamiques, gérées localement mais visibles à l'échelle mondiale. Aujourd'hui, environ 250 administrateurs pilotent ces espaces à travers le monde, épaulés par un réseau d'auteurs et d'experts métiers en pleine croissance.",[2656,2659],{"start":2657,"end":2658,"type":485},298,354,{"start":2660,"end":2661,"type":485},356,383,"RichText$13a688c6-7de3-42e2-a050-e67c8a3d513e",{"variation":476,"version":443,"items":2664,"primary":2665,"id":2670,"slice_type":459,"slice_label":7},[],{"text":2666},[2667],{"type":71,"text":2668,"spans":2669,"direction":67},"L'Université ArcelorMittal a choisi un rôle de chef d'orchestre. Elle conçoit l'écosystème, fixe le cadre, puis passe le relais aux équipes terrain.",[],"RichText$df749c6f-3440-486b-b8a1-2dbe95b3e390",{"variation":442,"version":443,"items":2672,"primary":2673,"id":2705,"slice_type":459,"slice_label":7},[],{"text":2674},[2675,2678,2681,2686,2694,2697,2700],{"type":448,"text":2676,"spans":2677,"direction":67},"L'histoire de Benjamin : d'une usine locale au monde entier",[],{"type":71,"text":2679,"spans":2680,"direction":67},"L'illustration la plus flagrante de ce modèle en action provient tout droit d'une usine à Gand, en Belgique, où travaille Benjamin Pyliser, responsable des opérations de maintenance.",[],{"type":71,"text":2682,"spans":2683,"direction":67},"Lorsque la fonctionnalité « Besoins de formation » (Learning Needs) de 360Learning a été activée, une demande a immédiatement survolé les autres, récoltant des centaines de votes : une formation sur SAP, et plus spécifiquement sur le module de planification de la maintenance et de la fiabilité des actifs (un outil crucial pour le quotidien des usines). C'était un besoin de compétences criant, pourtant resté totalement invisible pour le département Formation central via les canaux traditionnels.",[2684],{"start":2685,"end":1386,"type":485},52,{"type":71,"text":2687,"spans":2688,"direction":67},"Face à cette urgence, Benjamin s'est porté volontaire. Moins de 24 heures après avoir découvert la plateforme, il concevait déjà son premier module. « C'est un sujet que je maîtrise de A à Z », se souvient-il. « Quand Stacey m'a expliqué que nous avions désormais un outil comme 360Learning pour partager cela, je n'ai pas hésité : en une journée, je m'y suis mis. »",[2689,2692],{"start":2690,"end":2691,"type":485},151,191,{"start":1309,"end":2693,"type":485},363,{"type":71,"text":2695,"spans":2696,"direction":67},"Une fois le module publié, le succès a été immédiat. En quelques semaines, Benjamin a reçu des messages du Brésil, d'Italie ou encore d'Espagne. Des collègues du monde entier lui demandaient des traductions, suggéraient de nouveaux chapitres et partageaient leurs propres adaptations. Une communauté de pratique venait de naître spontanément autour d'un savoir jusqu'alors confiné dans une usine belge.",[],{"type":71,"text":2698,"spans":2699,"direction":67},"Benjamin a depuis créé 59 modules, cumulant plus de 9 000 inscriptions (!). Il a même rédigé un tutoriel pour expliquer sa démarche et encourager d'autres experts à sauter le pas.",[],{"type":71,"text":2701,"spans":2702,"direction":67},"« Avant, c'était tout simplement impossible », confie-t-il. « Cette plateforme m'a permis de diffuser mes connaissances à l'échelle mondiale, auprès de tous les sites qui en avaient cruellement besoin. »",[2703,2704],{"start":539,"end":2480,"type":485},{"start":709,"end":2175,"type":485},"RichText$4ac4e665-d23e-46f7-b256-28b7650c3c47",{"variation":476,"version":443,"items":2707,"primary":2708,"id":2713,"slice_type":459,"slice_label":7},[],{"text":2709},[2710],{"type":71,"text":2711,"spans":2712,"direction":67},"« Cette plateforme m'a permis de diffuser mes connaissances à l'échelle mondiale, auprès de tous les sites qui en avaient cruellement besoin» - Benjamin Pyliser, ArcelorMittal",[],"RichText$90bc1033-6020-49d3-ad37-7e35d9ee3fb1",{"variation":442,"version":443,"items":2715,"primary":2716,"id":2773,"slice_type":459,"slice_label":7},[],{"text":2717},[2718,2721,2724,2729,2748,2751,2757,2761],{"type":71,"text":2719,"spans":2720,"direction":67},"La conclusion de Stacey est tout aussi directe et limpide : « Désormais, chaque usine peut avoir son propre Benjamin, c'est génial »",[],{"type":71,"text":2722,"spans":2723,"direction":67},"L'impact de cette transformation dépasse largement les simples indicateurs d'engagement. En travaillant à partir de modules standardisés créés par des experts terrain, les équipes de maintenance ont constaté de réelles améliorations opérationnelles : réduction des pannes, traitement des données accéléré et diminution des temps d'arrêt de production.",[],{"type":71,"text":2725,"spans":2726,"direction":67},"Ces gains se traduisent par un ROI financier concret et mesurable. La plateforme 360Learning a déjà généré environ 116 000 € d'économies directes sur les coûts de formation et plus de 150 000 € d'économies liées à la standardisation des processus, soit un retour sur investissement identifié de plus de 266 000 €. De plus, ces économies sont récurrentes : le coût marginal pour chaque nouvel apprenant étant nul, le ROI de la plateforme augmente mécaniquement à mesure que l'adoption progresse.",[2727],{"start":2728,"end":1257,"type":457},248,{"type":71,"text":2730,"spans":2731,"direction":67},"Pour soutenir cette dynamique, ArcelorMittal s'appuie sur le Générateur de contenu IA et la traduction en un clic de 360Learning. Ces outils permettent à n'importe quel collaborateur (pas seulement aux ingénieurs pédagogiques) de publier rapidement des modules et de toucher instantanément un public multilingue.",[2732,2741],{"start":2733,"end":2734,"type":489,"data":2735},61,85,{"id":2736,"type":812,"tags":2737,"lang":15,"slug":2738,"first_publication_date":2739,"last_publication_date":2740,"uid":2445,"link_type":109,"isBroken":111},"ZKFDjhEAACQAfSu5",[],"boostez-vos-formationsgrace-a-lia","2023-07-03T11:30:46+0000","2026-10-19T08:26:13+0000",{"start":468,"end":683,"type":489,"data":2742},{"id":2743,"type":812,"tags":2744,"lang":15,"slug":2745,"first_publication_date":1704,"last_publication_date":2746,"uid":2747,"link_type":109,"isBroken":111},"YuvfhhEAACEA7MRq",[],"le-lms-multilingue-pilote-par-lia-pense-pour-vos-equipes-internationales","2026-09-14T15:19:24+0000","globalization",{"type":71,"text":2749,"spans":2750,"direction":67},"Des campagnes mondiales stratégiques ont ainsi été déployées avec succès via la plateforme :",[],{"type":520,"text":2752,"spans":2753,"direction":67},"Santé et Sécurité : Le programme des \"Règles d'Or Vitales\" a été diffusé auprès de plus de 100 000 collaborateurs et sous-traitants.",[2754,2755],{"start":35,"end":1899,"type":457},{"start":619,"end":2756,"type":485},58,{"type":520,"text":2758,"spans":2759,"direction":67},"Cybersécurité : Une initiative de sensibilisation majeure qui a touché 80 000 collaborateurs.",[2760],{"start":35,"end":758,"type":457},{"type":71,"text":2762,"spans":2763,"direction":67},"Enfin, ArcelorMittal optimise sa gestion RH grâce à l'intégration native entre 360Learning et SAP SuccessFactors, garantissant la synchronisation automatique et transparente de l'historique de formation de chaque salarié dans leur système de référence.",[2764],{"start":790,"end":856,"type":489,"data":2765},{"id":2766,"type":2767,"tags":2768,"lang":15,"slug":2769,"first_publication_date":2770,"last_publication_date":2771,"uid":2772,"link_type":109,"isBroken":111},"ZiZ-gREAACQAA4VP","partner",[],"developpez-votre-catalogue-de-formation","2024-05-06T10:55:25+0000","2026-01-26T10:17:42+0000","sap-successfactors","RichText$cf421ecf-d4dd-4e2c-82ec-299ae350f77b",{"variation":476,"version":443,"items":2775,"primary":2776,"id":2784,"slice_type":459,"slice_label":7},[],{"text":2777},[2778],{"type":71,"text":2779,"spans":2780,"direction":67},"La plateforme 360Learning a déjà généré environ 116 000 € d'économies directes sur les coûts de formation et plus de 150 000 € d'économies liées à la standardisation des processus, soit un retour sur investissement identifié de plus de 266 000 €.",[2781],{"start":2782,"end":2783,"type":457},181,245,"RichText$fa74aad3-38a2-4bf1-bdff-80eb8b7d2661",{"variation":442,"version":443,"items":2786,"primary":2787,"id":2831,"slice_type":459,"slice_label":7},[],{"text":2788},[2789,2792,2799,2802,2805,2812,2816,2820,2823,2828],{"type":448,"text":2790,"spans":2791,"direction":67},"Les résultats : une culture du « Pull » plutôt que du « Push »",[],{"type":71,"text":2793,"spans":2794,"direction":67},"En seulement un an, la plateforme AMU 360 a franchi le cap des 150 000 utilisateurs actifs, dépassant en douze mois le pic historique atteint par l'ancien LMS après dix ans d'existence. ",[2795,2797],{"start":1393,"end":2796,"type":457},41,{"start":2310,"end":2798,"type":457},90,{"type":71,"text":2800,"spans":2801,"direction":67},"Dès les six premiers mois, l'engagement a bondi de 75 %. Signe d’une adoption massive, plus de 550 parcours de formation ont été créés de toutes pièces par des experts internes. La plateforme enregistre aujourd'hui une moyenne de 60 interactions (réactions et commentaires) par jour.",[],{"type":71,"text":2803,"spans":2804,"direction":67},"Au-delà de ces indicateurs d'engagement et des 266 000 € de ROI financier direct, ce virage met en évidence d'autres gains significatifs :",[],{"type":520,"text":2806,"spans":2807,"direction":67},"Gain de productivité : L'apprentissage en autonomie et au moment opportun (just-in-time learning) a drastiquement réduit le temps passé hors production.",[2808,2810],{"start":35,"end":2809,"type":457},22,{"start":1614,"end":2811,"type":485},96,{"type":520,"text":2813,"spans":2814,"direction":67},"Agilité accrue : Les cycles d'onboarding et de recyclage des compétences ont été accélérés, éliminant la dépendance aux contraintes de planification des sessions en présentiel.",[2815],{"start":35,"end":1525,"type":457},{"type":520,"text":2817,"spans":2818,"direction":67},"Résilience au changement : Désormais, un module mis à jour l'est instantanément pour tous les pays dans lesquels opère ArcelorMittal. Cela sécurise les transitions lors de déploiements logiciels ou de changements de processus, diminuant la dépendance vis-à-vis des experts individuels.",[2819],{"start":35,"end":735,"type":457},{"type":71,"text":2821,"spans":2822,"direction":67},"Pour Stacey, la plus grande victoire reste liée aux comportements : ",[],{"type":71,"text":2824,"spans":2825,"direction":67},"« Le vrai changement est là : au lieu que nous passions notre temps à \"pousser\" la formation vers les équipes, ce sont elles qui viennent spontanément la chercher.»",[2826],{"start":539,"end":2827,"type":485},163,{"type":71,"text":2829,"spans":2830,"direction":67},"Le signal est clair : des directeurs de filiales qui ne sollicitaient pas le département formation demandent aujourd'hui la création de leur propre académie. Sur le terrain, les collaborateurs de première ligne font remonter eux-mêmes leurs besoins d'acquérir certaines connaissances. Les apprenants reviennent sur la plateforme par choix, convaincus de la valeur qu'ils y trouvent. Quant à l'équipe formation, elle s'est désormais libérée des urgences administratives et peut enfin jouer son véritable rôle de pionnière : anticiper les compétences de demain, avant même que le business n'ait conscience d'en avoir besoin.",[],"RichText$023e3168-879d-4002-97bc-c424a0c96dd5",{"variation":476,"version":443,"items":2833,"primary":2834,"id":2840,"slice_type":459,"slice_label":7},[],{"text":2835},[2836],{"type":71,"text":2837,"spans":2838,"direction":67},"« Le vrai changement est là : au lieu que nous passions notre temps à \"pousser\" la formation vers les équipes, ce sont elles qui viennent spontanément la chercher » - Stacey VanderHeiden Güney, ArcelorMittal",[2839],{"start":539,"end":407,"type":485},"RichText$8d9d7e55-dad2-4022-8eb8-b801ff10f267",{"variation":442,"version":443,"items":2842,"primary":2843,"id":2873,"slice_type":459,"slice_label":7},[],{"text":2844},[2845,2848,2862,2865,2870],{"type":448,"text":2846,"spans":2847,"direction":67},"Perspectives d'avenir",[],{"type":71,"text":2849,"spans":2850,"direction":67},"Ces fondations solides étant posées, l'Université ArcelorMittal se tourne désormais vers l'apprentissage basé sur les compétences. L'objectif ? Passer d'une simple logique de suivi des formations à une cartographie précise permettant d'identifier et de combler les écarts de compétences, tant au niveau individuel qu'en équipe. L'intelligence artificielle sera le moteur de cette feuille de route, agissant à la fois comme un accélérateur de création pour les auteurs et comme le vecteur d'un apprentissage personnalisé et parfaitement intégré au flux de travail (learning in the flow of work).",[2851,2859],{"start":1253,"end":1277,"type":489,"data":2852},{"id":2853,"type":812,"tags":2854,"lang":15,"slug":2855,"first_publication_date":2856,"last_publication_date":2857,"uid":2858,"link_type":109,"isBroken":111},"aKwJhRMAACAAmQPe",[],"mesurez-et-reduisezles-ecarts-de-competences","2025-09-02T08:18:07+0000","2026-09-28T09:32:45+0000","skills",{"start":2860,"end":2861,"type":485},564,592,{"type":71,"text":2863,"spans":2864,"direction":67},"Stacey dessine une vision d'avenir sans équivoque :",[],{"type":71,"text":2866,"spans":2867,"direction":67},"« Notre but est de faire tomber toutes les barrières de langue, de temps ou de distance, pour libérer notre expertise collective. Nous voulons mettre un expert comme Benjamin, son savoir et ses conseils, directement aux côtés de chaque collaborateur pour le guider au quotidien. »",[2868],{"start":539,"end":2869,"type":485},278,{"type":71,"text":2871,"spans":2872,"direction":67},"Dans une entreprise historiquement bâtie sur la force de l'acier, le prochain avantage concurrentiel réside désormais dans la force du savoir partagé !",[],"RichText$26a69f1e-13de-4db7-bd4f-d74610f9d1fa",{"variation":442,"version":443,"items":2875,"primary":2876,"id":2902,"slice_type":1110,"slice_label":7},[],{"document":2877},{"id":1060,"type":1061,"tags":2878,"lang":15,"slug":1063,"first_publication_date":1064,"last_publication_date":1065,"uid":1066,"data":2879,"link_type":109,"key":2901,"isBroken":111},[],{"body":2880,"form_config":2899},[2881],{"variation":442,"version":443,"items":2882,"primary":2895,"id":1099,"slice_type":1100,"slice_label":7},[2883,2887,2891],{"benefit_icon":2884,"benefit_copy":1079},{"dimensions":2885,"alt":7,"copyright":7,"url":1075,"id":1076,"edit":2886},{"width":1074,"height":1074},{"x":35,"y":35,"zoom":1078,"background":90},{"benefit_icon":2888,"benefit_copy":1086},{"dimensions":2889,"alt":7,"copyright":7,"url":1083,"id":1084,"edit":2890},{"width":1074,"height":1074},{"x":35,"y":35,"zoom":1078,"background":90},{"benefit_icon":2892,"benefit_copy":1093},{"dimensions":2893,"alt":7,"copyright":7,"url":1090,"id":1091,"edit":2894},{"width":1074,"height":1074},{"x":35,"y":35,"zoom":36,"background":37},{"title":2896},[2897],{"type":64,"text":1097,"spans":2898,"direction":67},[],{"id":1102,"type":1103,"tags":2900,"lang":15,"slug":1066,"first_publication_date":1064,"last_publication_date":1106,"link_type":109,"key":1107,"isBroken":111},[1105],"d8988109-bcb5-4302-99d0-b36c8b55c405","ConversionForm$923b06ff-c5f8-4ab5-8ea5-39371ae3d871",{"variation":442,"version":443,"items":2904,"primary":4327,"id":4334,"slice_type":1467,"slice_label":7},[2905,3385,3943],{"resource":2906},{"id":2907,"type":670,"tags":2908,"lang":15,"slug":2909,"first_publication_date":2910,"last_publication_date":674,"uid":2911,"data":2912,"link_type":109,"key":3384,"isBroken":111},"abvYKxEAACAA32p_",[],"heineken--quand-lexpertise-se-brasse-a-grande-echelle-avec-360learning","2026-03-26T11:28:34+0000","heineken-collaborative-learning",{"body":2913,"tags":3335,"company_logo":3351,"illustration":3355,"key_figures":3361,"title":3380,"reading_time":185},[2914,2938,2973,3028,3049,3057,3106,3129,3137,3145,3166,3181,3189,3207,3230,3238,3272,3301,3308],{"variation":442,"version":443,"items":2915,"primary":2933,"id":2937,"slice_type":697,"slice_label":7},[2916,2925],{"profile_picture":2917,"name":2923,"role":2924},{"dimensions":2918,"alt":2919,"copyright":7,"url":2920,"id":2921,"edit":2922},{"width":683,"height":683},"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":35,"y":35,"zoom":36,"background":37},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":2926,"name":2932,"role":2924},{"dimensions":2927,"alt":2928,"copyright":7,"url":2929,"id":2930,"edit":2931},{"width":683,"height":683},"jodi-josias-heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":35,"y":35,"zoom":36,"background":37},"Jodi Josias",{"team_title":2934},[2935],{"type":448,"text":1157,"spans":2936,"direction":67},[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf",{"variation":442,"version":443,"items":2939,"primary":2940,"id":2972,"slice_type":459,"slice_label":7},[],{"text":2941},[2942,2945,2948,2950,2954,2956,2960,2962,2966,2968],{"type":448,"text":2943,"spans":2944,"direction":67},"Le défi : briser les silos au sein d'un géant mondial",[],{"type":71,"text":2946,"spans":2947,"direction":67},"Avant d'adopter une stratégie basée sur le Collaborative Learning, HEINEKEN se heurtait à plusieurs obstacles organisationnels qui entravaient l'apprentissage :",[],{"type":71,"text":1208,"spans":2949,"direction":67},[],{"type":71,"text":2951,"spans":2952,"direction":67},"1. Connaissances en silos et redondances : avec plus de 85 filiales, le partage des connaissances se faisait souvent de manière informelle. « Les collaborateurs des différents établissements manquaient de visibilité », explique Raquel Ferreira, Learning Experience Specialist. « On voyait souvent le même contenu produit plusieurs fois, ce n’était pas rentable. »",[2953],{"start":35,"end":1180,"type":457},{"type":71,"text":1208,"spans":2955,"direction":67},[],{"type":71,"text":2957,"spans":2958,"direction":67},"2. Perte de motivation des communautés locales et gaspillage des ressources : les équipes locales se sentaient souvent déconnectées du siège international. Elles consacraient des budgets à des programmes locaux, alors que des versions similaires étaient ensuite lancées à l'échelle mondiale. « Cela signifiait que les ressources locales étaient utilisées pour finalement être abandonnées », explique Jodi Josias, Learning Experience Specialist. « Cela a contribué à la perte de motivation. »",[2959],{"start":35,"end":1614,"type":457},{"type":71,"text":1208,"spans":2961,"direction":67},[],{"type":71,"text":2963,"spans":2964,"direction":67},"3. Gouvernance incohérente : les administrateurs des différentes filiales travaillaient de manière isolée, ce qui a créé des rôles très hétérogènes dans la gouvernance. En l'absence de critères clairs pour les administrateurs et les auteurs, la qualité des cours variait considérablement, et il devenait difficile pour les apprenants de s'y retrouver sur la plateforme.",[2965],{"start":35,"end":735,"type":457},{"type":71,"text":1208,"spans":2967,"direction":67},[],{"type":71,"text":2969,"spans":2970,"direction":67},"4. Aspiration vs pratique quotidienne : si « Apprendre, partager, réutiliser » constituait déjà une valeur fondamentale, l'entreprise ne disposait pas des processus ni des technologies nécessaires pour la concrétiser.",[2971],{"start":35,"end":1381,"type":457},"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":442,"version":443,"items":2974,"primary":2975,"id":3027,"slice_type":459,"slice_label":7},[],{"text":2976},[2977,2980,2982,2989,2991,2996,3001,3005,3007,3014,3016],{"type":448,"text":2978,"spans":2979,"direction":67},"La solution : créer un écosystème d'apprentissage collaboratif",[],{"type":71,"text":1208,"spans":2981,"direction":67},[],{"type":71,"text":2983,"spans":2984,"direction":67},"Pour relever ces défis, HEINEKEN a choisi 360Learning pour trois raisons principales : ",[2985],{"start":2986,"end":956,"type":489,"data":2987},59,{"link_type":491,"url":2988,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fclients\u002Fheineken-formation-collaborative-learning\u002F",{"type":71,"text":1208,"spans":2990,"direction":67},[],{"type":71,"text":2992,"spans":2993,"direction":67},"1. Évolutivité : un déploiement mondial allié à une flexibilité locale.",[2994],{"start":35,"end":2995,"type":457},14,{"type":71,"text":2997,"spans":2998,"direction":67},"2. Fonctionnalités IA : une traduction et une création de contenu rapides.",[2999],{"start":35,"end":3000,"type":457},21,{"type":71,"text":3002,"spans":3003,"direction":67},"3. Facilité d’utilisation :  une interface simple pour les administrateurs et les apprenants ",[3004],{"start":35,"end":1175,"type":457},{"type":71,"text":1208,"spans":3006,"direction":67},[],{"type":71,"text":3008,"spans":3009,"direction":67},"Pour aller plus loin : Comment HEINEKEN transforme la formation de ses 85 000 collaborateurs en 7 mois grâce au Collaborative Learning",[3010,3011,3012],{"start":35,"end":2396,"type":485},{"start":35,"end":2396,"type":457},{"start":740,"end":2396,"type":489,"data":3013},{"link_type":491,"url":2988,"target":493},{"type":71,"text":1208,"spans":3015,"direction":67},[],{"type":71,"text":3017,"spans":3018,"direction":67},"Voici comment l'équipe a donné vie au Collaborative Learning en mettant l'accent sur la décentralisation de la formation, en responsabilisant les équipes locales, en intégrant l'IA dans ses processus de travail et en établissant des normes de qualité essentielles. ",[3019],{"start":619,"end":807,"type":489,"data":3020},{"id":3021,"type":3022,"tags":3023,"lang":15,"slug":3024,"first_publication_date":3025,"last_publication_date":3026,"link_type":109,"isBroken":111},"YBLUWxEAACgAbbRL","collaborative_learning_page",[],"collaborative-learning-page","2021-04-27T17:03:53+0000","2026-09-08T16:12:17+0000","RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":442,"version":443,"items":3029,"primary":3030,"id":3048,"slice_type":459,"slice_label":7},[],{"text":3031},[3032,3036,3039,3042],{"type":505,"text":3033,"spans":3034,"direction":67},"Décentralisation de la formation : donner les moyens d’agir aux équipes locales",[3035],{"start":35,"end":790,"type":457},{"type":71,"text":3037,"spans":3038,"direction":67},"HEINEKEN a permis aux équipes locales d'identifier leurs propres experts internes et de collaborer avec eux pour élaborer des programmes de formation.",[],{"type":71,"text":3040,"spans":3041,"direction":67},"« Grâce à 360Learning, nous pouvons donner aux équipes locales les moyens de collaborer avec les experts internes », explique Jodi. « Ce sont eux qui connaissent le mieux leurs collaborateurs ; ils sont en mesure d'identifier, de valider et de nouer des relations afin de recueillir et de partager les connaissances au niveau local. »",[],{"type":71,"text":3043,"spans":3044,"direction":67},"Pour concrétiser ce projet, une Learning Academy et un Collaboration Hub ont été mis en place.",[3045,3046],{"start":1330,"end":1217,"type":485},{"start":806,"end":3047,"type":485},72,"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":476,"version":443,"items":3050,"primary":3051,"id":3056,"slice_type":459,"slice_label":7},[],{"text":3052},[3053],{"type":71,"text":3054,"spans":3055,"direction":67},"« Grâce à 360Learning nous pouvons donner aux équipes locales les moyens de collaborer avec les experts internes. Ce sont eux qui connaissent le mieux leurs collaborateurs ; ils sont en mesure d'identifier, de valider et de nouer des relations afin de recueillir et de partager les connaissances au niveau local. » - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":442,"version":443,"items":3058,"primary":3059,"id":3105,"slice_type":459,"slice_label":7},[],{"text":3060},[3061,3067,3073,3075,3080,3082,3087,3091,3095,3097,3100],{"type":505,"text":3062,"spans":3063,"direction":67},"Une communauté mondiale de pratique pour les administrateurs : la Learning Academy",[3064,3066],{"start":35,"end":3065,"type":457},82,{"start":99,"end":3065,"type":485},{"type":71,"text":3068,"spans":3069,"direction":67},"Pour briser les silos historiques et pallier le manque de gouvernance, HEINEKEN a lancé sa Learning Academy grâce au service “Train The Trainer” proposé par 360Learning. Cette initiative a été conçue pour sortir du cadre de la formation traditionnelle en créant une communauté mondiale pour combler les écarts entre les administrateurs des différentes filiales.",[3070,3072],{"start":1253,"end":3071,"type":485},106,{"start":1019,"end":1756,"type":485},{"type":71,"text":1208,"spans":3074,"direction":67},[],{"type":71,"text":3076,"spans":3077,"direction":67},"Auparavant, les administrateurs travaillaient de façon cloisonnée, ce qui entraînait une inégalité dans la qualité des contenus et une perte d’engagement des communautés. La Learning Academy a remédié à cette situation en mettant en place :",[3078],{"start":763,"end":3079,"type":485},190,{"type":71,"text":1208,"spans":3081,"direction":67},[],{"type":71,"text":3083,"spans":3084,"direction":67},"• Une harmonisation des pratiques : les certifications annuelles destinées aux administrateurs, aux auteurs et aux coachs ont permis d’instaurer un « langage commun » et des normes de qualité universelles pour les 85 filiales.",[3085],{"start":539,"end":3086,"type":457},33,{"type":71,"text":3088,"spans":3089,"direction":67},"• Une gouvernance connectée : en formant les administrateurs dans le cadre d'un référentiel global unique, HEINEKEN a transformé ces équipes locales isolées en un réseau unifié qui collabore à la conception et à la gouvernance de la plateforme.",[3090],{"start":539,"end":2286,"type":457},{"type":71,"text":3092,"spans":3093,"direction":67},"• L’autonomisation des experts : le processus de certification garantit que chaque contributeur, quelle que soit sa région, soit en mesure de respecter les normes internationales tout en partageant son expertise au niveau local.",[3094],{"start":539,"end":61,"type":457},{"type":71,"text":1208,"spans":3096,"direction":67},[],{"type":71,"text":3098,"spans":3099,"direction":67},"« Cette certification aide les collaborateurs à se sentir capables de faire du bon travail tout en garantissant que le contenu reste adapté à l'objectif visé », explique Raquel. Ce changement a permis à l'organisation de maintenir un niveau d'excellence mondial plutôt que de se cantonner à la « simple création de formations ».",[],{"type":71,"text":3101,"spans":3102,"direction":67},"Associée au Collaboration Hub, cette communauté d'administrateurs connectée peut désormais inviter des auteurs issus de différentes régions à apporter leur expertise et leurs points de vue variés, ce qui rend chaque parcours d'apprentissage plus riche et plus pertinent.",[3103],{"start":3104,"end":2304,"type":485},12,"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":442,"version":443,"items":3107,"primary":3108,"id":3128,"slice_type":459,"slice_label":7},[],{"text":3109},[3110,3115,3122,3125],{"type":505,"text":3111,"spans":3112,"direction":67},"Le Collaboration Hub : la mise en place de la co-création",[3113,3114],{"start":35,"end":835,"type":457},{"start":407,"end":750,"type":485},{"type":71,"text":3116,"spans":3117,"direction":67},"Grâce aux conseils d'un Learning Consultant de 360Learning qui a proposé un accompagnement sur mesure et animé des ateliers dédiés à la stratégie, HEINEKEN a créé le Collaboration Hub, un espace où les équipes Formation des filiales publient leurs besoins d’apprentissage, auxquels les experts internes d'autres régions peuvent répondre en adaptant les contenus existants au contexte local.",[3118,3121],{"start":3119,"end":3120,"type":485},166,183,{"start":3119,"end":3120,"type":457},{"type":71,"text":3123,"spans":3124,"direction":67},"« Désormais, vous pouvez faire appel à un responsable local au Portugal pour travailler sur un projet de contenu avec un expert local en Afrique du Sud », explique Raquel. Cette possibilité de co-création transforme les compétences individuelles en ressources évolutives.",[],{"type":71,"text":3126,"spans":3127,"direction":67},"« Par exemple, lorsqu’une filiale crée une formation sur l’IA, une autre peut rapidement l’adapter à son marché », explique Raquel. « Elle demande à ses propres experts locaux de l’adapter au contexte de sa région, puis de la diffuser. » Cela a permis de briser des silos et de garantir que les collaborateurs disposent des connaissances dont ils ont besoin.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":476,"version":443,"items":3130,"primary":3131,"id":3136,"slice_type":459,"slice_label":7},[],{"text":3132},[3133],{"type":71,"text":3134,"spans":3135,"direction":67},"« Cette possibilité de co-création permet à plusieurs « cerveaux » de revoir et d’adapter leurs connaissances pour en faire des ressources évolutives pour l’ensemble de l’organisation. » - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":442,"version":443,"items":3138,"primary":3139,"id":3144,"slice_type":459,"slice_label":7},[],{"text":3140},[3141],{"type":71,"text":3142,"spans":3143,"direction":67},"De plus, la fonctionnalité de traduction par l’IA de 360Learning a réduit le temps de déploiement de plusieurs mois à quelques jours. « Au lieu de consacrer beaucoup de temps et d’argent à des traductions manuelles, nous utilisons l’IA pour la première ébauche, puis nous faisons appel à des auteurs locaux pour l’améliorer. Ainsi, nos parcours de formation sont prêts à être déployés localement, ce qui permet aux équipes de partager leur expertise, quelle que soit la langue qu’elles parlent », explique Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":442,"version":443,"items":3146,"primary":3147,"id":3165,"slice_type":459,"slice_label":7},[],{"text":3148},[3149,3155,3160,3162],{"type":505,"text":3150,"spans":3151,"direction":67},"Encourager la participation des administrateurs et des experts internes : les Global Learning Awards",[3152,3153],{"start":35,"end":105,"type":457},{"start":3154,"end":105,"type":485},78,{"type":71,"text":3156,"spans":3157,"direction":67},"La contribution des administrateurs et des experts a rencontré un tel succès chez HEINEKEN que l'équipe a lancé les Global Learning Awards, qui récompensent les contributeurs dans des catégories telles que « Meilleure création de contenu » et « Meilleur score de collaboration ».",[3158,3159],{"start":906,"end":742,"type":485},{"start":906,"end":742,"type":457},{"type":71,"text":1208,"spans":3161,"direction":67},[],{"type":71,"text":3163,"spans":3164,"direction":67},"Raquel souligne l'impact stratégique de cette initiative : « En récompensant ces comportements collaboratifs, nous avons su maintenir l'engagement de nos collaborateurs et accélérer le partage des connaissances au sein de l'organisation. « Ce fut une initiative incroyable à laquelle participer, et les collaborateurs en parlent encore aujourd'hui ! », ajoute-t-elle.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":442,"version":443,"items":3167,"primary":3168,"id":3180,"slice_type":459,"slice_label":7},[],{"text":3169},[3170,3174,3177],{"type":505,"text":3171,"spans":3172,"direction":67},"IA : accélérer la mise sur le marché",[3173],{"start":35,"end":93,"type":457},{"type":71,"text":3175,"spans":3176,"direction":67},"HEINEKEN a également intégré l'IA à sa stratégie de formation, avec pour objectif principal d'améliorer l'efficacité. L’outil de création de cours par IA intégré à 360Learning a véritablement changé la donne en matière de rapidité de mise sur le marché.",[],{"type":71,"text":3178,"spans":3179,"direction":67},"Selon Jodi : « Nous pouvons rassembler des documents disparates, les importer dans 360Learning et utiliser des prompts stratégiques pour cerner précisément les besoins de notre public. L'IA élabore alors un contenu de grande qualité et même des « fiches pratiques » téléchargeables directement à partir de ces sources. Les auteurs de cours peuvent ensuite y apporter leur touche personnelle. Cela a complètement transformé notre processus. »",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":476,"version":443,"items":3182,"primary":3183,"id":3188,"slice_type":459,"slice_label":7},[],{"text":3184},[3185],{"type":71,"text":3186,"spans":3187,"direction":67},"« La rapidité de mise sur le marché est désormais une réalité. Nous pouvons rassembler des documents disparates, les importer dans 360Learning et utiliser des prompts stratégiques pour cerner précisément les besoins de notre public. » - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":442,"version":443,"items":3190,"primary":3191,"id":3206,"slice_type":459,"slice_label":7},[],{"text":3192},[3193,3197,3200,3203],{"type":505,"text":3194,"spans":3195,"direction":67},"Le réseau d'ambassadeurs : favoriser l'adoption à l'échelle mondiale",[3196],{"start":35,"end":2528,"type":457},{"type":71,"text":3198,"spans":3199,"direction":67},"Afin d'assurer l'adhésion des acteurs locaux, HEINEKEN a lancé un programme régional d'ambassadeurs bien avant le lancement officiel de la plateforme. Les ambassadeurs régionaux, dont Jodi fait partie (il avait déjà occupé ce rôle dans le cadre de ses fonctions précédentes) ont été associés dès la phase de développement afin de participer à l'élaboration des règles de conception et des procédures de reporting de la plateforme. ",[],{"type":71,"text":3201,"spans":3202,"direction":67},"Cette implication précoce a permis de raccourcir les boucles de feedback et de tisser des liens solides au niveau régional, garantissant ainsi que cet outil déployé au niveau mondial soit adapté aux besoins locaux dès le premier jour.",[],{"type":71,"text":3204,"spans":3205,"direction":67},"« L'objectif ? Donner aux filiales les moyens de s'approprier cette expérience », explique Jodi. « Au moment du lancement, ces dernières avaient accompli un travail tellement remarquable que nous avons eu beaucoup de mal à désigner un lauréat lors de notre cérémonie des Learning Awards. »",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":442,"version":443,"items":3208,"primary":3209,"id":3229,"slice_type":459,"slice_label":7},[],{"text":3210},[3211,3214,3217,3221,3226],{"type":448,"text":3212,"spans":3213,"direction":67},"Les résultats : une approche ascendante qui a tout révolutionné ",[],{"type":71,"text":3215,"spans":3216,"direction":67},"Depuis le lancement de ces initiatives, HEINEKEN a constaté une évolution spectaculaire dans son apprentissage organisationnel.",[],{"type":505,"text":3218,"spans":3219,"direction":67},"Un engagement et une portée renforcés",[3220],{"start":35,"end":1381,"type":457},{"type":71,"text":3222,"spans":3223,"direction":67},"Le passage à un modèle collaboratif a entraîné une forte hausse de l'engagement au sein de l'organisation. HEINEKEN a enregistré une augmentation de 86 % du suivi des formations (nombre d'individus distincts ayant commencé des cours) sur une période de six mois, par rapport à une période de douze mois sur son ancienne plateforme. ",[3224],{"start":1337,"end":3225,"type":457},330,{"type":71,"text":3227,"spans":3228,"direction":67},"Raquel constate que ce taux d'adoption élevé témoigne d'un véritable engouement culturel pour l'apprentissage : « Cela nous a montré que les collaborateurs étaient prêts à apprendre dès lors qu'ils disposaient des bons outils, et que l'apprentissage entre pairs n'était pas seulement une bonne idée, mais une véritable nécessité à notre échelle. »",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":476,"version":443,"items":3231,"primary":3232,"id":3237,"slice_type":459,"slice_label":7},[],{"text":3233},[3234],{"type":71,"text":3235,"spans":3236,"direction":67},"« Cela nous a montré que les collaborateurs étaient prêts à apprendre dès lors qu'ils disposaient des bons outils, et que l'apprentissage entre pairs n'était pas seulement une bonne idée, mais une véritable nécessité à notre échelle. » - Raquel Ferreira, HEINEKEN",[],"RichText$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"variation":442,"version":443,"items":3239,"primary":3240,"id":3271,"slice_type":459,"slice_label":7},[],{"text":3241},[3242,3246,3249,3252,3256,3259,3261,3265,3268],{"type":505,"text":3243,"spans":3244,"direction":67},"Création rapide (et efficace) de contenu",[3245],{"start":35,"end":1180,"type":457},{"type":71,"text":3247,"spans":3248,"direction":67},"La philosophie « créer une fois, déployer partout » porte ses fruits :",[],{"type":71,"text":3250,"spans":3251,"direction":67},"• Plus de 1 200 nouvelles formations créées depuis la mise en service.",[],{"type":71,"text":3253,"spans":3254,"direction":67},"• 50 formations partagées sur le Collaboration Hub en seulement deux semaines.",[3255],{"start":3086,"end":1517,"type":485},{"type":71,"text":3257,"spans":3258,"direction":67},"• 155 besoins de formation identifiés en moins de quatre mois.",[],{"type":71,"text":1208,"spans":3260,"direction":67},[],{"type":505,"text":3262,"spans":3263,"direction":67},"Réussite locale en Égypte ",[3264],{"start":35,"end":735,"type":457},{"type":71,"text":3266,"spans":3267,"direction":67},"C'est au niveau local que l'on constate le mieux l'impact de l'apprentissage collaboratif, comme le montre un programme de formation mis en place en Égypte. En combinant des contenus internationaux et en tirant parti des fonctionnalités de la plateforme pour créer des cours personnalisés et programmer des sessions en salle de classe, l’équipe a élaboré son propre parcours de formation en maîtrise des données. ",[],{"type":71,"text":3269,"spans":3270,"direction":67},"Comme l'explique Jodi, « cela a permis aux participants d'appliquer des concepts généraux à divers cas concrets dans leur quotidien au travail, garantissant ainsi que l'apprentissage soit pratique, reproductible et directement lié à leurs fonctions. »",[],"RichText$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"variation":442,"version":443,"items":3273,"primary":3274,"id":3300,"slice_type":459,"slice_label":7},[],{"text":3275},[3276,3280,3283,3287,3291,3295,3297],{"type":505,"text":3277,"spans":3278,"direction":67},"Au-delà de la plateforme : l’impact stratégique",[3279],{"start":35,"end":780,"type":457},{"type":71,"text":3281,"spans":3282,"direction":67},"Grâce au partenariat avec 360Learning et à la mise en place de l'apprentissage collaboratif HEINEKEN a su transformer sa philosophie « Apprendre, partager, réutiliser » en un avantage concurrentiel mesurable. En s'affranchissant d'un modèle descendant, l'entreprise a relevé ses principaux défis opérationnels grâce à un écosystème décentralisé et dynamique.",[],{"type":71,"text":3284,"spans":3285,"direction":67},"• Suppression des silos et des écarts de compétences : la philosophie « créer une fois, déployer partout » a fait de l’expertise isolée un atout mondial. Avec 155 besoins de formation identifiés et plus de 1 200 formations créées, HEINEKEN veille à ce que les équipes locales comblent rapidement leurs lacunes en matière de compétences en partageant et en adaptant des contenus éprouvés et validés par des pairs, plutôt qu’en multipliant les efforts.",[3286],{"start":539,"end":2685,"type":457},{"type":71,"text":3288,"spans":3289,"direction":67},"• Rentabilité opérationnelle : HEINEKEN a remplacé les programmes locaux coûteux et redondants par un modèle de co-création. En permettant aux filiales de répondre aux besoins mondiaux en matière de formation grâce à la localisation, l'entreprise s'assure que les budgets sont consacrés à une contextualisation à fort impact plutôt qu'à la création de contenu en partant de zéro.",[3290],{"start":539,"end":900,"type":457},{"type":71,"text":3292,"spans":3293,"direction":67},"• Gain de temps et rapidité de mise sur le marché : les itérations avec l'IA ont permis de « concrétiser la rapidité de mise sur le marché ». Les outils IA natifs et la traduction automatisée ont réduit les délais de déploiement de plusieurs mois à quelques jours, permettant ainsi à l'entreprise de répondre aux besoins commerciaux en temps réel.",[3294],{"start":539,"end":921,"type":457},{"type":71,"text":1208,"spans":3296,"direction":67},[],{"type":71,"text":3298,"spans":3299,"direction":67},"Pour HEINEKEN, 360Learning a été bien plus qu'une simple innovation technologique. Comme le conclut Jodi, « cela nous a permis de nous rassembler au sein d'une grande communauté de Formation et a donné naissance à un nouvel état d'esprit où l'apprentissage collaboratif est notre plus grande force. 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",[],{"type":71,"text":1208,"spans":3646},[],{"type":1586,"url":3648,"alt":3649,"copyright":7,"dimensions":3650,"id":3653,"edit":3654},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F22f4fddd-d7b6-4088-9a61-e608b549edc3_Screenshot+2023-09-11+at+16.53.24.png?auto=format,compress","Parcours utilisateur SAP SP\u002F360L",{"width":3651,"height":3652},1292,644,"ZP8p8hIAACAAgVm9",{"x":35,"y":35,"zoom":36,"background":37},"RichText$bb6c128a-af02-4f7a-9076-316f19a57793",{"variation":442,"version":443,"items":3657,"primary":3659,"id":3664,"slice_type":459,"slice_label":7},[3658],{},{"text":3660},[3661],{"type":71,"text":3662,"spans":3663},"Gauthier témoigne de la facilité de ce nouveau workflow :",[],"RichText$e97c61e3-2960-4ba4-84cf-267971ba677c",{"variation":476,"version":443,"items":3666,"primary":3668,"id":3674,"slice_type":459,"slice_label":7},[3667],{},{"text":3669},[3670],{"type":71,"text":3671,"spans":3672},"“L’intégration entre 360Learning pour SAP Successfactors se fait dans une approche complémentaire et connectée. 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Le menu du catalogue est disponible sur le SIRH SAP SuccessFactors, et la formation choisie s’ouvre sur 360Learning grâce à une connexion SSO (Single Sign-On). Grâce à des intégrations de contenus sur étagère (notamment Edflex), les apprenants ont accès à un vaste choix de formations produites par des experts de renommée mondiale.",[3700],{"start":595,"end":3701,"type":489,"data":3702},385,{"id":3703,"type":2767,"tags":3704,"lang":15,"slug":3705,"first_publication_date":2770,"last_publication_date":3706,"uid":3707,"link_type":109,"isBroken":111},"ZiZ-JhEAACAAA4NX",[],"introduction","2026-01-26T10:17:55+0000","edflex",{"type":71,"text":3709,"spans":3710},"Avec des équipes réparties dans 55 pays, la capacité à diffuser des formations à l’international pourrait vite virer au cauchemar. Pas avec 360Learning, qui gère complètement ce cas d’usage grâce à la solution Globalization dédiée à la gestion des formations multilingues. Grâce à des fonctionnalités telles que l’affichage automatique de la formation dans la langue de l’apprenant, 90% des collaborateurs ont accès aux formations dans leur langue, en accès libre, sans casse-tête d’inscription. ",[3711,3715],{"start":743,"end":3712,"type":489,"data":3713},223,{"id":2743,"type":812,"tags":3714,"lang":15,"slug":2745,"first_publication_date":1704,"last_publication_date":2746,"uid":2747,"link_type":109,"isBroken":111},[],{"start":2661,"end":3716,"type":457},496,"RichText$429fba4d-8225-45a4-8a90-2f0057f2dd94",{"variation":442,"version":443,"items":3719,"primary":3721,"id":3726,"slice_type":459,"slice_label":7},[3720],{},{"text":3722},[3723],{"type":71,"text":3724,"spans":3725},"Gauthier souligne l’impact de la solution Globalization : ",[],"RichText$e637674d-d712-47d7-8806-e82ac0694fc5",{"variation":476,"version":443,"items":3728,"primary":3730,"id":3737,"slice_type":459,"slice_label":7},[3729],{},{"text":3731},[3732],{"type":71,"text":3733,"spans":3734},"“Si vous êtes dans une entreprise internationale, la solution Globalization a une capacité assez impressionnante à rendre la même formation accessible à une audience internationale d’apprenants. Nous sortons nos formations en 18 langues, donc on peut toucher quasiment 100% du groupe dans leur langue. Par exemple, on vient de traduire du contenu en malais puisque nos équipes sur place ne parlaient pas anglais.” ",[3735],{"start":35,"end":3736,"type":457},414,"RichText$2d7d0870-c8f3-4e99-858f-115dfc1cb466",{"variation":442,"version":443,"items":3739,"primary":3741,"id":3757,"slice_type":459,"slice_label":7},[3740],{},{"text":3742},[3743,3746,3748,3751],{"type":505,"text":3744,"spans":3745},"Capturer et partager l’expertise interne grâce aux Académies",[],{"type":71,"text":1208,"spans":3747},[],{"type":71,"text":3749,"spans":3750},"Dans un secteur aussi complexe que la chimie de spécialité, les experts métiers occupent un rôle clé dans la transmission des bons gestes, soutenus par une forte culture de l’entraide au sein du groupe Arkema.",[],{"type":71,"text":3752,"spans":3753},"Un environnement idéal pour mettre en place des académies collaboratives avec 360Learning. Grâce à l’outil auteur intuitif, les experts métiers peuvent créer des modules en moins de 17 minutes, sans aucun pré-requis en matière d'ingénierie pédagogique. Gauthier explique que cette capacité s’était montrée déterminante lors du pilote du projet : ",[3754],{"start":1217,"end":3047,"type":489,"data":3755},{"id":811,"type":812,"tags":3756,"lang":15,"slug":814,"first_publication_date":815,"last_publication_date":816,"uid":817,"link_type":109,"isBroken":111},[],"RichText$0499c1f3-d36f-4495-a4d7-52b3411d6345",{"variation":476,"version":443,"items":3759,"primary":3761,"id":3768,"slice_type":459,"slice_label":7},[3760],{},{"text":3762},[3763],{"type":71,"text":3764,"spans":3765},"“Nous avons lancé le pilote en usine, dans des conditions réelles. Les auteurs sur le terrain ont réussi à créer du contenu facilement et se sont bien approprié l’outil grâce à une interface hyper intuitive !”",[3766],{"start":35,"end":3767,"type":457},209,"RichText$dc5678e3-fa08-4f02-921f-6a9635231270",{"variation":442,"version":443,"items":3770,"primary":3772,"id":3780,"slice_type":459,"slice_label":7},[3771],{},{"text":3773},[3774,3777],{"type":71,"text":3775,"spans":3776},"Pour capitaliser les connaissances internes, Gauthier et son équipe vont encore plus loin en mettant tout en place pour faire tomber les barrières à la création, et ainsi créer des formations 100% pertinentes sur le terrain. Grâce à un lien disponible dans l’intranet Arkema, les volontaires peuvent facilement recevoir un rôle d’auteur et créer leurs propres modules directement aux prises avec les problématiques de leurs équipes. Gauthier confirme que son équipe reçoit très régulièrement des nouvelles demandes pour obtenir les droits de créer du contenu. ",[],{"type":71,"text":3778,"spans":3779},"Pour les champions internes du partage de compétences, cette nouvelle compétence a des bénéfices bien réels : les responsables RH et managers sont notifiés lorsque les formateurs internes en herbe ont publié plus de 5 formations.  ",[],"RichText$c326f225-8b45-4278-afbe-44d47f66a419",{"variation":442,"version":443,"items":3782,"primary":3784,"id":3793,"slice_type":459,"slice_label":7},[3783],{},{"text":3785},[3786,3788,3790],{"type":448,"text":1368,"spans":3787},[],{"type":71,"text":1208,"spans":3789},[],{"type":71,"text":3791,"spans":3792},"Plusieurs mois après le lancement de la plateforme MyLearning, tous les indicateurs sont au-dessus des attentes pour l’équipe Formation : ",[],"RichText$aa21b50b-da80-4992-90d2-4d087bb1f25d",{"variation":476,"version":443,"items":3795,"primary":3797,"id":3824,"slice_type":459,"slice_label":7},[3796],{},{"text":3798},[3799,3803,3807,3811,3816,3820],{"type":71,"text":3800,"spans":3801},"• La plateforme recense 9810 apprenants, soit 140% (!) de son objectif d’apprenants connectés  ",[3802],{"start":539,"end":1180,"type":457},{"type":71,"text":3804,"spans":3805},"• La démarche de formation à la demande porte ses fruits, avec plus de 2300 apprenants qui ont suivi un cours du catalogue de cours à la demande. Une sur-performance de 70% par rapport à l’objectif !",[3806],{"start":709,"end":2266,"type":457},{"type":71,"text":3808,"spans":3809},"• 64 auteurs actifs, dans le cadre des projets de digitalisation de la formation en usine en France, Europe, Etats-Unis et en Malaisie ",[3810],{"start":539,"end":750,"type":457},{"type":71,"text":3812,"spans":3813},"• 143 cours créés par les auteurs",[3814],{"start":539,"end":3815,"type":457},11,{"type":71,"text":3817,"spans":3818},"• 93% de réactions positives ",[3819],{"start":539,"end":2304,"type":457},{"type":71,"text":3821,"spans":3822},"• Des formations disponibles en 14 langues, accessibles à tous les employés du groupe Arkema, dont les filiales",[3823],{"start":539,"end":1516,"type":457},"RichText$8f3b6495-c101-4352-b939-0b9fb6481547",{"variation":476,"version":443,"items":3826,"primary":3828,"id":3835,"slice_type":459,"slice_label":7},[3827],{},{"text":3829},[3830],{"type":71,"text":3831,"spans":3832},"\"360Learning a vraiment changé l'expérience d'apprentissage de nos collaborateurs\" - Clémence Marin-Pache, Digital Learning Officer, Arkema",[3833,3834],{"start":36,"end":2624,"type":485},{"start":36,"end":2624,"type":457},"RichText$094ce51f-b4ed-46ab-a32a-89ca35a957f8",{"variation":442,"version":443,"items":3837,"primary":3839,"id":3862,"slice_type":459,"slice_label":7},[3838],{},{"text":3840},[3841,3844,3846,3852,3857,3859],{"type":505,"text":3842,"spans":3843},"La suite",[],{"type":71,"text":1208,"spans":3845},[],{"type":71,"text":3847,"spans":3848},"Après ce lancement réussi, l’équipe Formation est mieux équipée que jamais pour répondre à l’immense défi de répondre aux écarts de compétences. Un enjeu que Gauthier résume en une phrase : “trouver les bons talents, la bonne position au bon moment avec les bonnes compétences”. ",[3849,3851],{"start":3079,"end":3850,"type":485},279,{"start":3079,"end":3850,"type":457},{"type":71,"text":3853,"spans":3854},"A l’avenir, Arkema pourra compter sur le Playbook de montée en compétences 360Learning pour l’aider à aller plus loin. En créant une source de vérité alimentée en temps réel par notre Intelligence Artificielle, 360Learning permet de structurer les données sur les compétences en assignant aux postes les  exigences en matière de pré-requis, et en administrant les évaluations sur le niveau de maîtrise des employés. Avec les données récoltées, il sera possible de cartographier des chemins de carrière jalonnés avec des compétences et les formations associées pour les développer.",[3855],{"start":2796,"end":3856,"type":457},86,{"type":71,"text":1208,"spans":3858},[],{"type":71,"text":1422,"spans":3860},[3861],{"start":35,"end":709,"type":457},"RichText$f3710fff-be38-4b64-8563-a415e1e48a08",{"variation":442,"version":443,"items":3864,"primary":3866,"id":3870,"slice_type":1110,"slice_label":7},[3865],{},{"document":3867},{"id":1060,"type":1061,"tags":3868,"lang":15,"slug":1063,"first_publication_date":1064,"last_publication_date":1065,"uid":1066,"link_type":109,"key":3869,"isBroken":111},[],"e833621f-7ad3-49af-b64e-72bd44e3d273","ConversionForm$e2bb7582-2a48-4c38-a5e9-41b3105b88e4",{"variation":442,"version":443,"items":3872,"primary":3889,"id":3893,"slice_type":1467,"slice_label":7},[3873,3877,3885],{"resource":3874},{"id":1923,"type":670,"tags":3875,"lang":15,"slug":1925,"first_publication_date":1926,"last_publication_date":1927,"uid":1928,"link_type":109,"key":3876,"isBroken":111},[],"bf33f9d9-fe31-4903-8694-61224101e6e0",{"resource":3878},{"id":3879,"type":670,"tags":3880,"lang":15,"slug":3881,"first_publication_date":3882,"last_publication_date":674,"uid":3883,"link_type":109,"key":3884,"isBroken":111},"Y4jZgxEAACAA2Mp5",[],"comment-murex-a-renforce-le-partage-des-connaissances-en-faisant-appel-a-plus-de-400-experts-internes","2022-12-20T09:22:32+0000","murex","58e5538f-40ac-43b2-9e57-604d7f6faf09",{"resource":3886},{"id":2349,"type":670,"tags":3887,"lang":15,"slug":2351,"first_publication_date":2352,"last_publication_date":1459,"uid":2353,"link_type":109,"key":3888,"isBroken":111},[],"dcd4872b-cf6a-4461-822d-4875fa2f5831",{"title":3890,"description":3891,"cta_active":111,"cta_type":554,"cta_label":7,"cta_link":3892},[],[],{"link_type":556},"SimilarResources$e20bcff9-4087-47be-8ca0-3f4de3e5c045",[3895,3899],{"tag":3896},{"id":299,"type":125,"tags":3897,"lang":15,"slug":301,"first_publication_date":302,"last_publication_date":302,"uid":301,"link_type":109,"key":3898,"isBroken":111},[],"4ed94788-9d95-490f-bf4d-ed3ca60fd850",{"tag":3900},{"id":387,"type":125,"tags":3901,"lang":15,"slug":389,"first_publication_date":390,"last_publication_date":390,"uid":389,"link_type":109,"key":3902,"isBroken":111},[],"72237b78-634f-47a8-8e36-69b3c8d7e5f8",{"dimensions":3904,"alt":7,"copyright":7,"url":3906,"id":3907,"edit":3908},{"width":3905,"height":906},308,"https:\u002F\u002F360learning.cdn.prismic.io\u002F360learning\u002Fcfedf11a-a834-4a8c-b1bc-077576a16a6c_Arkema_logo_white_background_frame.svg?rect=0%2C0%2C308%2C116&w=308&h=116?auto=compress,format","ZD0zJRAAAB8ARSB8",{"x":35,"y":35,"zoom":36,"background":90},{"dimensions":3910,"alt":7,"copyright":7,"url":3911,"id":3912,"edit":3913},{"width":1492,"height":1493},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fa79f3e94-7be8-4025-ae11-a5ffcbd28b46_Arkema.jpeg?auto=format%2Ccompress&rect=0%2C-62%2C1728%2C972&w=1200&h=675","ZP8LuhIAACAAgNqM",{"x":35,"y":3914,"zoom":3915,"background":90},-62,0.8333333333333334,[3917,3924,3931],{"figure":3918,"description":3919},"140%",[3920],{"type":71,"text":3921,"spans":3922},"apprenants connectés par rapport à l'objectif initial ",[3923],{"start":35,"end":3000,"type":457},{"figure":3925,"description":3926},"2300",[3927],{"type":71,"text":3928,"spans":3929},"apprenants ont suivi un cours du catalogue à la demande",[3930],{"start":35,"end":3815,"type":457},{"figure":3932,"description":3933},"14",[3934],{"type":71,"text":3935,"spans":3936},"langues disponibles dans la plateforme",[3937],{"start":35,"end":1899,"type":457},[3939],{"type":64,"text":3940,"spans":3941},"Le bon contenu au bon moment : 360Learning et SAP rendent le savoir accessible aux employés Arkema des quatre coins du globe",[],"4b5ba240-5896-42a4-8573-35ada850cf1a",{"resource":3944},{"id":2349,"type":670,"tags":3945,"lang":15,"slug":2351,"first_publication_date":2352,"last_publication_date":1459,"uid":2353,"data":3946,"link_type":109,"key":4326,"isBroken":111},[],{"body":3947,"tags":4278,"company_logo":4291,"illustration":4298,"key_figures":4303,"title":4322,"reading_time":284},[3948,3966,3984,3991,4007,4027,4038,4055,4079,4107,4118,4130,4150,4160,4179,4190,4201,4242,4251,4259],{"variation":442,"version":443,"items":3949,"primary":3951,"id":3965,"slice_type":459,"slice_label":7},[3950],{},{"text":3952},[3953,3957],{"type":71,"text":3954,"spans":3955,"direction":67},"“Safran fabrique presque tout ce qui se trouve dans un avion, mais ne l’assemble pas”.  Tels sont les mots employés par Frédéric Henrion, Directeur Global Learning & Safran University, pour schématiser les activités Safran. Une formule simple pour décrire une prouesse technologique nécessitant un panel complet de compétences et un niveau d’expertise élevé. ",[3956],{"start":36,"end":956,"type":485},{"type":71,"text":3958,"spans":3959,"direction":67},"Avec un chiffre d'affaires de 19 milliards d’euros en 2022 et plus de 83000 employés à travers le monde, Safran est le troisième acteur mondial du secteur aéronautique (hors avionneurs). L'innovation est au cœur de son modèle économique, ce qui lui a valu une nouvelle fois sa place dans le top 100 des groupes les plus innovants du monde.",[3960],{"start":3961,"end":3962,"type":489,"data":3963},303,339,{"link_type":491,"url":3964,"target":493},"https:\u002F\u002Fwww.safran-group.com\u002Ffr\u002Factualite\u002Fsafran-top-100-global-innovators-2023-2023-02-17","RichText$54034cef-fa47-439e-beb5-fc3b415c4c41",{"variation":442,"version":443,"items":3967,"primary":3969,"id":3983,"slice_type":459,"slice_label":7},[3968],{},{"text":3970},[3971,3975,3979],{"type":71,"text":3972,"spans":3973},"Safran est une entreprise apprenante : pari réussi du développement des compétences en interne grâce à l'université d'entreprise. Plus de 700 contributeurs internes à l’effort de formation : « Safran enseigne à Safran »",[3974],{"start":35,"end":619,"type":457},{"type":71,"text":3976,"spans":3977},"Safran University, l’université augmentée : Safran connecte 100 % de ses apprenants aux 4 coins du monde.",[3978],{"start":35,"end":2480,"type":457},{"type":71,"text":3980,"spans":3981},"La compétence au cœur du Groupe : Safran assure la montée en compétences de près de 90 000 salariés pour assurer sa compétitivité.",[3982],{"start":35,"end":3086,"type":457},"RichText$42f5858a-c5a1-47c2-982d-c08560eeced2",{"variation":1124,"version":443,"items":3985,"primary":3987,"id":3990,"slice_type":1131,"slice_label":7},[3986],{},{"is_ai_theme":111,"title":3988,"wistia_id":3989},[],"m697vu3ypy","VideoPlayer$779d078e-3e5c-4239-96ea-b82f9dcb2cee",{"variation":442,"version":443,"items":3992,"primary":4002,"id":4006,"slice_type":697,"slice_label":7},[3993],{"profile_picture":3994,"name":4000,"role":4001},{"dimensions":3995,"alt":3996,"copyright":7,"url":3997,"id":3998,"edit":3999},{"width":683,"height":683},"Frédéric Henrion Safran","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4effa7db-368a-4610-96fe-d39d19b7d23c_Fre%CC%81de%CC%81ric+Henrion.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZcX9CRAAACIAc2ji",{"x":35,"y":35,"zoom":1151,"background":90},"Frédéric Henrion","Directeur Global Learning & Safran University",{"team_title":4003},[4004],{"type":448,"text":1157,"spans":4005,"direction":67},[],"Team$cdc25c6c-c048-488b-b32e-705c60f6a99f",{"variation":442,"version":443,"items":4008,"primary":4010,"id":4026,"slice_type":459,"slice_label":7},[4009],{},{"text":4011},[4012,4014,4017,4020,4023],{"type":448,"text":1987,"spans":4013},[],{"type":71,"text":4015,"spans":4016},"L’industrie du transport aérien fait face à des enjeux colossaux à venir pour les 30 prochaines années, liés aux transformations technologiques et à l’arrivée des nouvelles générations. Ils impliquent une redéfinition de toute la stratégie de formation de Safran.",[],{"type":505,"text":4018,"spans":4019},"La reprise du marché : une course à l’innovation",[],{"type":71,"text":4021,"spans":4022},"Après deux années pendant lesquelles le trafic aérien était au plus bas à cause de la crise du Covid-19, les carnets de commandes de l’industrie aéronautique sont pleins. Pour y répondre, Safran embauche près de 17 000 personnes par an. Face au défi climatique, le Groupe doit se transformer pour contribuer à faire advenir l’aéronautique décarbonée. ",[],{"type":71,"text":4024,"spans":4025},"Ces bouleversements dans l'industrie du transport aérien exigent que les unités opérationnelles de Safran améliorent leurs compétences pour suivre le rythme de l'activité et rester compétitifs. ",[],"RichText$ac14574d-7f12-4301-8110-80691754b0f5",{"variation":476,"version":443,"items":4028,"primary":4030,"id":4037,"slice_type":459,"slice_label":7},[4029],{},{"text":4031},[4032],{"type":71,"text":4033,"spans":4034},"“L’effet de “ramp up” que l’on vit en ce moment est extraordinaire : le besoin en compétences pour s'adapter à ce tournant à court terme est aussi conséquent qu’il est stratégique.” - Frédéric Henrion, Directeur Global Learning & Safran University",[4035,4036],{"start":35,"end":2782,"type":457},{"start":2782,"end":1020,"type":485},"RichText$2aeabb57-c931-44f8-92a5-6130194305df",{"variation":442,"version":443,"items":4039,"primary":4041,"id":4054,"slice_type":459,"slice_label":7},[4040],{},{"text":4042},[4043,4046,4049,4051],{"type":505,"text":4044,"spans":4045},"Nouvelles générations et compétences critiques ",[],{"type":71,"text":4047,"spans":4048},"Dans le même temps, avec le renouvellement de ses effectifs et l’arrivée des nouvelles générations, Safran connaît une transformation sans précédent. Le Groupe doit donc assurer le transfert des connaissances et expertises critiques qui lui sont propres, au fur et à mesure que les collaborateurs expérimentés quittent le Groupe et que les nouveaux arrivent. Toutes les activités sont concernées : il faut trouver les moyens de former, faire monter en compétence (« upskilling »), voire aider la reconversion (« reskilling ») des collaborateurs pour relever le défi. ",[],{"type":71,"text":1208,"spans":4050},[],{"type":71,"text":4052,"spans":4053},"Et avec près de 90 000 salariés répartis dans 27 pays, le défi est de taille : il faut embarquer largement et harmoniser les parcours tout en réussissant à les adapter aux spécificités locales. Il a fallu mettre la main sur la technologie qui permettrait de connecter tous les systèmes internes du Groupe de la manière la plus fluide qui soit. La solution recherchée par Safran devait mettre à disposition des garants métier une plateforme leur laissant l'autonomie de partager facilement leur savoir.",[],"RichText$3722046a-9db0-457a-9b2a-a5bb4cb2dbd7",{"variation":442,"version":443,"items":4056,"primary":4058,"id":4078,"slice_type":459,"slice_label":7},[4057],{},{"text":4059},[4060,4063,4066,4069,4072],{"type":448,"text":4061,"spans":4062,"direction":67},"La solution",[],{"type":71,"text":4064,"spans":4065,"direction":67},"Il y a 5 ans, le groupe a décidé de développer la mobilité interne en faisant monter ses salariés en compétences et en les soutenant dans leur reconversion grâce à un dispositif complet de formation.",[],{"type":505,"text":4067,"spans":4068,"direction":67},"Une université pour fédérer tous les apprenants et garantir l'employabilité",[],{"type":71,"text":4070,"spans":4071,"direction":67},"Safran University, dont la mission est de favoriser l'apprentissage et d’accompagner le développement et la transformation du Groupe, a fait du partage des connaissances un des piliers du maintien de la compétitivité. Elle permet de développer les compétences des collaborateurs grâce à une offre complète de formations en présentiel, à distance ou en format mixte. Elle bénéficie d’un campus dédié à Massy (Essonne) depuis 2014, permettant aux apprenants du monde entier de s’y retrouver.",[],{"type":1586,"url":4073,"alt":7,"copyright":7,"dimensions":4074,"id":4076,"edit":4077},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaLatV2GNHVfTOg4b_safran-case-study-cover.webp?auto=format,compress",{"width":1492,"height":4075},595,"aLatV2GNHVfTOg4b",{"x":35,"y":35,"zoom":36,"background":37},"RichText$c166cf80-b74e-4dda-8305-a557bdba1a77",{"variation":442,"version":443,"items":4080,"primary":4082,"id":4106,"slice_type":459,"slice_label":7},[4081],{},{"text":4083},[4084,4087,4089,4092],{"type":71,"text":4085,"spans":4086,"direction":67},"Sur la plateforme de formation en ligne de Safran University développée par 360Learning, les collaborateurs se forment en continu, peuvent collecter des trophées au fur et à mesure de leur apprentissage ou encore obtenir des certificats. Cette approche garantit le partage de connaissances en interne tout en assurant l’employabilité des salariés sur le marché du travail.",[],{"type":71,"text":1208,"spans":4088,"direction":67},[],{"type":505,"text":4090,"spans":4091,"direction":67},"Une plateforme ultra-complète pour une « université augmentée » ",[],{"type":71,"text":4093,"spans":4094,"direction":67},"Safran a choisi de mettre en place une plateforme en ligne tout-en-un, qui allie un « Learning Management System » (LMS) à une « Learning Experience Platform » (LXP). Les équipes formation gagnent un temps précieux pour déployer la stratégie de formation, grâce à l’automatisation permise par le LMS, tout en proposant une expérience fluide grâce à la LXP qui agrège les contenus d’une vingtaine de systèmes différents et s’intègre de manière transparente avec les autres outils du Groupe comme SAP SuccessFactors.",[4095,4098,4101],{"start":906,"end":1708,"type":489,"data":4096},{"id":3602,"type":812,"tags":4097,"lang":15,"slug":3604,"first_publication_date":3605,"last_publication_date":3606,"uid":3340,"link_type":109,"isBroken":111},[],{"start":1006,"end":943,"type":489,"data":4099},{"id":3691,"type":812,"tags":4100,"lang":15,"slug":3693,"first_publication_date":3694,"last_publication_date":3695,"uid":3696,"link_type":109,"isBroken":111},[],{"start":4102,"end":4103,"type":489,"data":4104},495,513,{"id":2766,"type":2767,"tags":4105,"lang":15,"slug":2769,"first_publication_date":2770,"last_publication_date":2771,"uid":2772,"link_type":109,"isBroken":111},[],"RichText$26e44e12-de3a-413d-94f9-d618fedd7647",{"variation":476,"version":443,"items":4108,"primary":4110,"id":4117,"slice_type":459,"slice_label":7},[4109],{},{"text":4111},[4112],{"type":71,"text":4113,"spans":4114},"“Si on peut désormais doubler l'offre de formation, c'est notamment grâce à la plateforme 360Learning.”  - Frédéric Henrion, Directeur Global Learning & Safran University",[4115],{"start":4116,"end":2191,"type":457},107,"RichText$ca18df94-b336-4e02-8e38-69e2b87e1e7d",{"variation":442,"version":443,"items":4119,"primary":4121,"id":4129,"slice_type":459,"slice_label":7},[4120],{},{"text":4122},[4123,4126],{"type":71,"text":4124,"spans":4125,"direction":67},"Aujourd’hui, ce sont seulement 13 administrateurs RH qui déploient la solution auprès des collaborateurs. En 2022, cette même équipe a réussi à gérer plus de 400 000 heures de formation à elle seule.",[],{"type":71,"text":4127,"spans":4128,"direction":67},"En divisant par deux le nombre de programmes qu’elle propose, l’université s’est recentrée sur une stratégie de montée en compétences en lien avec les besoins business. C’est pourquoi on parle ici d’« université augmentée » : avec moitié moins de moyens, elle propose une offre de formation deux fois plus conséquente. Et cela a été rendu possible en digitalisant son catalogue de formation, grâce à 360Learning.",[],"RichText$6d62f4d5-3e20-4307-b700-60c33c5c1879",{"variation":442,"version":443,"items":4131,"primary":4133,"id":4149,"slice_type":459,"slice_label":7},[4132],{},{"text":4134},[4135,4138,4146],{"type":505,"text":4136,"spans":4137},"Assurer la rétention du savoir grâce aux experts métiers",[],{"type":71,"text":4139,"spans":4140},"Loin de vouloir répliquer une expérience utilisateur « à la Netflix », avec des apprenants qui démarrent plusieurs parcours de formation à la fois sans jamais les terminer, Safran mise sur l’implication de ses propres experts métier en interne. Dans sa plateforme de formation, elle dispose de différentes organisations : ses Académies ou “communautés”. Au total, 13 groupes hiérarchiques parfaitement autonomes dans la structuration de leurs sous-groupes. La plateforme est animée par 300 auteurs et autrices garants métiers, qui produisent des contenus digitaux de formation. Ce sont également 1200 référents qui pilotent les parcours de formation associés.",[4141],{"start":4142,"end":4143,"type":489,"data":4144},326,335,{"id":811,"type":812,"tags":4145,"lang":15,"slug":814,"first_publication_date":815,"last_publication_date":816,"uid":817,"link_type":109,"isBroken":111},[],{"type":71,"text":4147,"spans":4148},"Ces communautés permettent de créer des routines en engageant les experts dans la création de parcours. Plus ils sont sollicités et récompensés, plus ils sont motivés pour partager leurs connaissances : c’est un cercle vertueux du savoir. Tous les profils sont embarqués : auteurs, administrateurs, responsables de pôle. Ainsi, la plateforme 360Learning accompagne Safran dans sa logique de formation “glocale”, pour accompagner l’apprentissage des apprenants au bon moment, au bon endroit.",[],"RichText$faa06bd5-bec6-4863-b9dc-10d8605e1ed5",{"variation":476,"version":443,"items":4151,"primary":4153,"id":4159,"slice_type":459,"slice_label":7},[4152],{},{"text":4154},[4155],{"type":71,"text":4156,"spans":4157},"“Le fait que Safran apprenne à Safran, que nos experts internes apprennent à leurs collaborateurs, c'est vraiment le nerf de la guerre” - Frédéric Henrion, Directeur Global Learning & Safran University",[4158],{"start":35,"end":1028,"type":457},"RichText$da7f874a-ff2d-40e2-b5d6-5ec9cddfaec7",{"variation":442,"version":443,"items":4161,"primary":4163,"id":4178,"slice_type":459,"slice_label":7},[4162],{},{"text":4164},[4165,4168,4175],{"type":505,"text":4166,"spans":4167},"L’IA au service de la gestion des compétences de Safran",[],{"type":71,"text":4169,"spans":4170},"À long terme, le système d'information de Safran va s'enrichir d'un module permettant d’évaluer ses compétences, de les connecter aux offres de carrière et potentielles mobilités internes selon le profil de chaque apprenant, tout cela grâce à l'intelligence artificielle. L’apprenant recevra des propositions de formation pour acquérir les compétences manquantes et aidera le département formation à mesurer finement les écarts de compétences et mieux répondre aux besoins de requalification.",[4171],{"start":2783,"end":4172,"type":489,"data":4173},270,{"id":2736,"type":812,"tags":4174,"lang":15,"slug":2738,"first_publication_date":2739,"last_publication_date":2740,"uid":2445,"link_type":109,"isBroken":111},[],{"type":71,"text":4176,"spans":4177},"Dans un futur proche, Safran souhaite s’attaquer plus largement à la question de la gestion des compétences via les plans de carrière. En capitalisant sur les nouveaux usages de l’intelligence artificielle pour cartographier les compétences disponibles, Safran favorisera davantage la mobilité interne.",[],"RichText$3c6c6a08-1445-407f-983f-cc81b1c1c848",{"variation":476,"version":443,"items":4180,"primary":4182,"id":4189,"slice_type":459,"slice_label":7},[4181],{},{"text":4183},[4184],{"type":71,"text":4185,"spans":4186},"“Au lieu d'attendre que ce soit Safran qui ait des besoins et sollicite ses collaborateurs, ce sont les salariés eux-mêmes qui iront frapper à la porte de leur management pour parler de leur future évolution, et être accompagnés par l'intelligence artificielle pour se voir proposer des formations adaptées à leur plan.” - Frédéric Henrion, Directeur Global Learning & Safran 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logo","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ8A34p7c43Q3gTHm_ArcelorMittal.png?auto=format,compress","Z8A34p7c43Q3gTHm",{"x":35,"y":35,"zoom":36,"background":37},{"dimensions":4364,"alt":4365,"copyright":7,"url":4366,"id":4367,"edit":4368},{"width":1492,"height":1493},"Image de la fabrication automobile chez ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FagsL9qYofJOwHU4q_EN-case-study-ArcelorMittal-360Learning-banner.png?auto=format%2Ccompress&rect=0%2C41%2C2764%2C1555&w=1200&h=675","agsL9qYofJOwHU4q",{"x":35,"y":2796,"zoom":36,"background":37},[4370,4376,4383],{"figure":4371,"description":4372},"€266K",[4373],{"type":71,"text":4374,"spans":4375,"direction":67},"ROI identifié",[],{"figure":4377,"description":4378},"+150K",[4379],{"type":71,"text":4380,"spans":4381,"direction":67},"utilisateurs actifs au cours de la première année de la 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Au sein de l'échantillon enrichi : ",[],{"type":520,"text":4404,"spans":4405,"direction":67},"les grands comptes (plus de 10 000 salariés, n = 74) obtiennent en moyenne 2,65 au global, ",[],{"type":520,"text":4407,"spans":4408,"direction":67},"les ETI (1 000 à 10 000 salariés, n = 178) 2,57, ",[],{"type":520,"text":4410,"spans":4411,"direction":67},"et les entreprises de 500 à 1 000 salariés (n = 135) 2,54. ",[],{"type":71,"text":4413,"spans":4414,"direction":67},"Bref : des scores très proches, sans lien apparent avec la taille.",[],{"type":71,"text":4416,"spans":4417,"direction":67},"Le seul domaine où les grands comptes se démarquent nettement est celui des Données de formation, où ils devancent les ETI de 0,26 niveau (2,62 contre 2,36). Un avantage qui s'explique sans doute par l'infrastructure data dont disposent les grandes structures. Partout ailleurs (stratégie, alignement, engagement des apprenants, processus), les ETI font jeu égal avec les grands comptes, voire les dépassent légèrement sur la Collaboration avec les experts et l’Alignement avec la Direction. (Nous avons exclu les PME de cette comparaison : avec seulement 11 répondants dans l'échantillon enrichi, le groupe est trop restreint pour en tirer des conclusions.)",[],{"type":71,"text":4419,"spans":4420,"direction":67},"La maturité dépend de ce dans quoi vous investissez, pas de votre taille. Les deux analyses aboutissent à la même conclusion : l'adoption d'une approche d'apprentissage collaboratif est ce qui distingue les organisations les plus matures. Et ce levier est à la portée de toutes les organisations, quelle que soit leur taille.",[4421],{"start":35,"end":4422,"type":457},73,"RichText$8f2861de-b7a3-4b67-a67d-90ed2c228453",{"variation":442,"version":443,"items":4425,"primary":4426,"id":4434,"slice_type":459,"slice_label":7},[],{"text":4427},[4428,4431],{"type":505,"text":4429,"spans":4430,"direction":67},"Constat n° 7 : focus sectoriels : votre secteur détermine ce qui vous freine",[],{"type":71,"text":4432,"spans":4433,"direction":67},"Le même écart de fond (le palier, les deux marches) se manifeste différemment selon le secteur d’activité. De quoi comparer vos résultats à ceux de pairs qui évoluent dans un environnement similaire !",[],"RichText$a7ce2dc6-6477-448b-97ca-7d5f1b045624",{"variation":442,"version":443,"items":4436,"primary":4437,"id":4446,"slice_type":558,"slice_label":7},[],{"image":4438,"has_grey_background":111,"caption":4444,"cta_type":554,"cta_link":4445},{"dimensions":4439,"alt":4440,"copyright":7,"url":4441,"id":4442,"edit":4443},{"width":547,"height":548},"maturite globale","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fi5aKbxO84pS99JZO_10-sector7.png?auto=format,compress","i5aKbxO84pS99JZO",{"x":35,"y":35,"zoom":36,"background":37},"Maturité globale selon le secteur",{"link_type":556},"Image$55b372b5-b688-4764-b710-3012ff5b95de",{"variation":442,"version":443,"items":4448,"primary":4449,"id":4460,"slice_type":459,"slice_label":7},[],{"text":4450},[4451,4454,4457],{"type":505,"text":4452,"spans":4453,"direction":67},"Focus A : Retail et équipes terrain",[],{"type":71,"text":4455,"spans":4456,"direction":67},"Les organisations du retail (distribution) et celles qui emploient beaucoup de salariés terrain (n = 62, répondants des biens de consommation, du luxe et du retail) se distinguent précisément sur les thèmes où la majorité de la profession peine : Stratégie de Formation (+0,19 par rapport à la moyenne globale), Processus de formation (+0,17) et Alignement avec la Direction (+0,16).",[],{"type":71,"text":4458,"spans":4459,"direction":67},"Les deux sous-secteurs qui composent ce groupe vont dans le même sens : tous deux se situent à moins d'un demi-point de la moyenne du groupe (2,62). C'est pourquoi nous les traitons ensemble. L'explication la plus probable : dans ces secteurs, le lien entre formation et chiffre d'affaires est direct et visible. Cohérence de la marque, expérience client, performance commerciale : tout dépend de la qualité de la formation des équipes terrain. Le L&D n'a donc aucun mal à faire valoir son rôle stratégique, et la direction encore moins à le soutenir !",[],"RichText$782e8d6e-429a-4faf-be85-5aac19f00a96",{"variation":442,"version":443,"items":4462,"primary":4463,"id":4472,"slice_type":558,"slice_label":7},[],{"image":4464,"has_grey_background":111,"caption":4470,"cta_type":554,"cta_link":4471},{"dimensions":4465,"alt":4466,"copyright":7,"url":4467,"id":4468,"edit":4469},{"width":547,"height":548},"graphique retail métiers terrain","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FynDSv0tElR2kzi7Y_Retailetme%CC%81tiersterrainvsmoyenneglobale-FR.png?auto=format,compress","ynDSv0tElR2kzi7Y",{"x":35,"y":35,"zoom":36,"background":37},"Les organisations du retail et à forte population terrain surperforment précisément sur les thèmes où la plupart des autres secteurs peinent.",{"link_type":556},"Image$63042c41-1386-43c5-bfc0-ddc979edf76e",{"variation":442,"version":443,"items":4474,"primary":4475,"id":4480,"slice_type":459,"slice_label":7},[],{"text":4476},[4477],{"type":71,"text":4478,"spans":4479,"direction":67},"Les trois études de cas ci-dessous incarnent ce schéma à trois échelles différentes : le modèle retail de luxe pensé à l’échelle mondiale de Louis Vuitton, l’exécution terrain à la fois centralisée et locale de Heineken, et l’approche mobile-first de BABOR, conçue pour des équipes sans poste de travail fixe.",[],"RichText$14304542-b13c-40dd-b707-d9ccc47e2c10",{"variation":442,"version":443,"items":4482,"primary":4483,"id":4494,"slice_type":459,"slice_label":7},[],{"text":4484},[4485,4489],{"type":505,"text":4486,"spans":4487,"direction":67},"Une stratégie de formation pensée à l’échelle mondiale : Louis Vuitton",[4488],{"start":35,"end":1218,"type":485},{"type":71,"text":4490,"spans":4491,"direction":67},"Louis Vuitton, maison du groupe LVMH, pilote la formation de ses équipes retail, industrielles et corporate dans le monde entier : onboarding, formation des équipes en boutique, conformité et formation commerciale. Son équipe Global Learning fonctionne comme un « Learning Center of Expertise » qui pilote la production, la curation et le déploiement des contenus via Louis Campus, sa plateforme de formation aux couleurs de la marque, en coordination avec les Chief Learning Officers locaux de chaque Maison. C’est ce type de modèle, piloté de façon centrale et pensé de manière stratégique, qui se traduit dans les chiffres par l’avance du secteur sur la Stratégie de Formation (+0,22) : une formation gérée comme une fonction mondiale coordonnée, et non comme une considération locale secondaire.",[4492],{"start":35,"end":4493,"type":485},799,"RichText$c26125c3-889f-45b3-a822-de35f55e7ebd",{"variation":476,"version":443,"items":4496,"primary":4497,"id":4508,"slice_type":459,"slice_label":7},[],{"text":4498},[4499,4504],{"type":71,"text":4500,"spans":4501,"direction":67},"« Avec l'architecture de notre plateforme de formation Louis Campus, nous avons créé un véritable terrain de jeu pour nos équipes. En leur attribuant des groupes locaux (par zone, région ou métier), nous leur donnons la main pour concevoir leurs propres contenus de formation et animer leur communauté. Au niveau global, notre rôle est de promouvoir la plateforme, d'orchestrer l'expérience, de cadrer les experts de notre learning community et de garantir la qualité des contenus et des données. L'enjeu : offrir aux apprenants un accès simple à des formations d'excellence, sur une plateforme 360Learning entièrement aux couleurs de Louis Vuitton. »",[4502],{"start":35,"end":4503,"type":485},651,{"type":71,"text":4505,"spans":4506,"direction":67},"— Maxime Cognacq, Global Digital Learning Manager, Louis Vuitton",[4507],{"start":35,"end":1074,"type":485},"RichText$0162288f-ac49-4844-8594-28b16df93b54",{"variation":442,"version":443,"items":4510,"primary":4511,"id":4517,"slice_type":658,"slice_label":7},[],{"url":4512},{"embed_url":4513,"type":644,"version":645,"title":4514,"author_name":647,"author_url":648,"provider_name":649,"provider_url":650,"thumbnail_url":4515,"thumbnail_width":652,"thumbnail_height":653,"html":4516,"height":656,"width":655},"https:\u002F\u002Fwww.youtube.com\u002Fshorts\u002F1_BFS9VqL5Y","Louis Vuitton : déléguer la création de contenu de formation avec 360Learning","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002F1_BFS9VqL5Y\u002Fhq2.jpg","\u003Ciframe width=\"113\" height=\"200\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002F1_BFS9VqL5Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"Louis Vuitton : déléguer la création de contenu de formation avec 360Learning\">\u003C\u002Fiframe>","UrlEmbed$9ed1cf29-cb8f-4f5d-8dd2-4cc80beaa17c",{"variation":442,"version":443,"items":4519,"primary":4520,"id":4542,"slice_type":459,"slice_label":7},[],{"text":4521},[4522,4526,4531],{"type":505,"text":4523,"spans":4524,"direction":67},"Des standards centralisés, une exécution locale : Heineken",[4525],{"start":35,"end":2756,"type":485},{"type":71,"text":4527,"spans":4528,"direction":67},"Le modèle décentralisé de Heineken (présenté dans le constat n° 6) relève autant de la formation terrain que des outils : la cohérence mondiale repose sur une certification centralisée sur les valeurs de la marque et la connaissance produit, tandis que les experts locaux adaptent les contenus à leurs marchés régionaux sans diluer le message de fond. Cette combinaison (standards centralisés, exécution locale) illustre concrètement l’avance du secteur sur l’Alignement avec la Direction (+0,18) : direction et L&D tirent dans le même sens sur ce que signifie une formation « fidèle à la marque », même quand l’exécution au quotidien est locale. C’est aussi ce qui a permis à l’équipe de traduire la stratégie de marque mondiale en formations blended et concrètes, que les équipes terrain peuvent appliquer immédiatement dans leurs interactions quotidiennes avec les clients, contribuant ainsi à la hausse de 86 % de l’engagement évoquée plus haut.",[4529],{"start":35,"end":4530,"type":485},949,{"type":71,"text":4532,"spans":4533,"direction":67},"Découvrir l’étude de cas Heineken",[4534,4541],{"start":35,"end":3086,"type":489,"data":4535},{"id":4536,"type":4537,"tags":4538,"lang":15,"slug":4539,"first_publication_date":4540,"last_publication_date":4540,"link_type":109,"isBroken":111},"acUZSxEAACAA7WHs","customer_content",[],"enterprise-5000--employees","2026-03-26T11:32:31+0000",{"start":35,"end":3086,"type":457},"RichText$28f08022-6496-469a-b7c8-c12232607ec3",{"variation":442,"version":443,"items":4544,"primary":4545,"id":4556,"slice_type":459,"slice_label":7},[],{"text":4546},[4547,4551],{"type":505,"text":4548,"spans":4549,"direction":67},"La formation, dans la poche : BABOR",[4550],{"start":35,"end":667,"type":485},{"type":71,"text":4552,"spans":4553,"direction":67},"BABOR est présente dans plus de 70 pays. La cohérence de sa marque repose entièrement sur ses esthéticiennes et ses experts beauté : des équipes 100 % terrain, qui conseillent les clients en boutique et en cabine, sans poste de travail fixe et avec peu de temps pour se former en présentiel. Pour qu’ils se forment, BABOR a pensé sa stratégie de formation en mobile-first dès le départ. En six mois, et sans recruter, son équipe eLearning a déployé 300 modules et 100 parcours de formation, utilisés aujourd'hui par plus de 2 000 apprenants, avec un taux de complétion de 89 %. C'est ce type d'exécution qui explique le score du retail sur les Processus de formation (2,86), le meilleur de tous les secteurs.",[4554],{"start":35,"end":4555,"type":485},708,"RichText$8d4081df-9b16-470c-9188-931dff0e8a69",{"variation":476,"version":443,"items":4558,"primary":4559,"id":4569,"slice_type":459,"slice_label":7},[],{"text":4560},[4561,4565],{"type":71,"text":4562,"spans":4563,"direction":67},"« Nos apprenants ont désormais la possibilité de tout apprendre sur BABOR et nos univers produits, 24 h\u002F24 et 7 j\u002F7. Littéralement : “BABOR dans la poche ! »",[4564],{"start":35,"end":473,"type":485},{"type":71,"text":4566,"spans":4567,"direction":67},"- Nathalie Mies, eLearning Manager, BABOR",[4568],{"start":35,"end":2796,"type":485},"RichText$297482ff-2427-4174-933a-35892795ab68",{"variation":442,"version":443,"items":4571,"primary":4572,"id":4578,"slice_type":658,"slice_label":7},[],{"url":4573},{"embed_url":4574,"type":644,"version":645,"title":4575,"author_name":647,"author_url":648,"provider_name":649,"provider_url":650,"thumbnail_url":4576,"thumbnail_width":652,"thumbnail_height":653,"html":4577,"height":655,"width":656},"https:\u002F\u002Fyoutu.be\u002FO-vSTMt6AHw","BABOR révolutionne la formation avec 360Learning","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FO-vSTMt6AHw\u002Fhqdefault.jpg","\u003Ciframe width=\"200\" height=\"113\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FO-vSTMt6AHw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"BABOR révolutionne la formation avec 360Learning\">\u003C\u002Fiframe>","UrlEmbed$adc34b80-b96e-4a26-954a-8277ab197768",{"variation":442,"version":443,"items":4580,"primary":4581,"id":5624,"slice_type":459,"slice_label":7},[],{"text":4582},[4583,5616,5618,5621],{"type":71,"text":4584,"spans":4585,"direction":67},"Découvrir l’étude de cas 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de Collaborative Learning | 360Learning","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6a6d0242-512b-4ba2-b5ec-90514e7f92c1_Blog_Collaborative-Learning-Environment.jpg?auto=format%2Ccompress&rect=0%2C-80%2C24883%2C12902&w=1080&h=560","X-NkIxAAACEAoh-h",{"x":35,"y":4728,"zoom":4729,"background":90},-80,0.20833333333333334,{"dimensions":4731,"alt":4724,"copyright":7,"url":4732,"id":4726,"edit":4733},{"width":40,"height":41},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6a6d0242-512b-4ba2-b5ec-90514e7f92c1_Blog_Collaborative-Learning-Environment.jpg?auto=format%2Ccompress&rect=-216%2C0%2C25635%2C28574&w=375&h=418",{"x":4734,"y":35,"zoom":4735,"background":90},-216,0.12094907407407407,{"dimensions":4737,"alt":4724,"copyright":7,"url":4738,"id":4726,"edit":4739},{"width":47,"height":48},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6a6d0242-512b-4ba2-b5ec-90514e7f92c1_Blog_Collaborative-Learning-Environment.jpg?auto=format%2Ccompress&rect=-304%2C0%2C18381%2C20954&w=500&h=570",{"x":4740,"y":35,"zoom":4741,"background":90},-304,0.16493055555555555,{"dimensions":4743,"alt":4724,"copyright":7,"url":4725,"id":4726,"edit":4744},{"width":29,"height":30},{"x":35,"y":4728,"zoom":4729,"background":90},{"dimensions":4746,"alt":4724,"copyright":7,"url":4747,"id":4726,"edit":4748},{"width":57,"height":58},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6a6d0242-512b-4ba2-b5ec-90514e7f92c1_Blog_Collaborative-Learning-Environment.jpg?auto=format%2Ccompress&rect=0%2C-10%2C179159%2C95551&w=150&h=80",{"x":35,"y":4749,"zoom":4750,"background":90},-10,0.028935185185185185,{"id":4752,"type":114,"tags":4753,"lang":15,"slug":4754,"first_publication_date":117,"last_publication_date":117,"uid":4754,"link_type":109,"key":4755,"isBroken":111},"YDUzYRIAACQApj2j",[],"management","31a04deb-4043-41c7-ab06-abf5fe054361",[4757],{"type":64,"text":4758,"spans":4759},"Comment 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La réponse tient en 2 mots : le Collaborative Learning. 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Les responsables formation font des pieds et des mains pour rendre l'apprentissage plus engageant. 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Au quotidien, plus de 2000 personnes suivent régulièrement leurs formations, et ce depuis le lancement de la plateforme en octobre 2020.",[],{"type":71,"text":5001,"spans":5002},"Leur leitmotiv ? Réussir à insuffler de l’humain tout en étant proche de chaque apprenant, avec l’humour comme outil de prédilection. ",[],{"type":71,"text":5004,"spans":5005},"Les conseillers de vente et managers étant présents à la fois en Europe, en Asie et aux États-Unis, l’équipe formation doit pouvoir traduire les contenus pédagogiques dans autant de langues différentes et s’adapter aux spécificités de chaque marché. Par nature, les responsables de boutiques et leurs conseillers ne sont pas derrière un ordinateur, il fallait donc trouver une solution facile à prendre en main sur mobile, dans un format court et impactant.",[],{"type":71,"text":5007,"spans":5008},"Avant de passer sur une plateforme de formation en ligne en 2022, l’équipe formation utilisait un système de Drive pour stocker leurs vidéos et autres contenus pédagogiques. Impossible alors d’avoir des retours des apprenants depuis le terrain, de mesurer la bonne mémorisation des informations et encore moins d’avoir un suivi constructif. ",[],{"type":71,"text":1208,"spans":5010},[],"RichText$e3bb902c-4b2e-4bc2-bd11-43a42ad9a030",{"variation":476,"version":443,"items":5013,"primary":5015,"id":5024,"slice_type":459,"slice_label":7},[5014],{},{"text":5016},[5017],{"type":71,"text":5018,"spans":5019},"On avait besoin d'interagir avec les apprenants et on avait la volonté d'avoir une plateforme qui nous permette ce côté très collaboratif - Eléonore Galand, Retail Training Manager",[5020,5022],{"start":35,"end":5021,"type":485},140,{"start":35,"end":5023,"type":457},137,"RichText$c5e66dae-200d-45c0-a45e-9c97281d8b4a",{"variation":442,"version":443,"items":5026,"primary":5028,"id":5045,"slice_type":459,"slice_label":7},[5027],{},{"text":5029},[5030,5032,5035,5038,5043],{"type":448,"text":3530,"spans":5031},[],{"type":71,"text":5033,"spans":5034},"Pour éviter les écueils d’un apprentissage descendant et impliquer les employés sur le terrain dans des projets collaboratifs autour de la formation, Franck et Eléonore se sont tournés vers 360Learning.",[],{"type":505,"text":5036,"spans":5037},"Animer une communauté internationale",[],{"type":71,"text":5039,"spans":5040},"L’ambiance familiale, chère à toutes les équipes qui composent la marque, a été le mot d’ordre dans le choix puis le déploiement de la Rock&Learn. En effet, la plateforme étant multilingue grâce à la solution Globalization, elle permet aux apprenants de tous les marchés de suivre les parcours de formation dans la langue choisie, et d’interagir entre eux via le Forum. Ils peuvent également échanger au sujet des problématiques rencontrées en boutique. L’engouement pour le Forum est tel que certains apprenants interagissent quotidiennement, écrivent de longs messages et partagent des articles directement.",[5041],{"start":3767,"end":455,"type":489,"data":5042},{"link_type":491,"url":2313},{"type":71,"text":1208,"spans":5044},[],"RichText$e897c01c-df4d-4694-a728-660672dcc34d",{"variation":476,"version":443,"items":5047,"primary":5049,"id":5057,"slice_type":459,"slice_label":7},[5048],{},{"text":5050},[5051],{"type":71,"text":5052,"spans":5053},"On se sent vraiment faire partie d’une communauté. Un jour, j’ai donné une mauvaise réponse dans une question d’un module et dans les interactions, j’ai tout de suite constaté que quelqu'un d'autre s’était trompé aussi. Ça m'a rassuré ! - Souhel Abouda, Responsable Adjoint de boutique",[5054,5056],{"start":35,"end":5055,"type":485},239,{"start":35,"end":5055,"type":457},"RichText$cef92363-8fd2-4602-9f67-68bfa33f305d",{"variation":442,"version":443,"items":5059,"primary":5061,"id":5066,"slice_type":459,"slice_label":7},[5060],{},{"text":5062},[5063],{"type":71,"text":5064,"spans":5065},"Fédérer l’ensemble des apprenants est donc une mission déterminante pour  Eléonore et Franck, qui agissent ici plutôt en tant que facilitateurs pour créer des routines auprès des équipes. Ils ont créé une communauté d'animateurs avec les Country Managers et directeurs régionaux dans chaque pays et peuvent compter sur eux pour cascader leurs initiatives pédagogiques aux équipes sur le terrain. ",[],"RichText$209b5621-1057-48bf-8978-6d127a7d44c5",{"variation":476,"version":443,"items":5068,"primary":5070,"id":5078,"slice_type":459,"slice_label":7},[5069],{},{"text":5071},[5072],{"type":71,"text":5073,"spans":5074},"On répond, on créée du lien, on demande du feedback, on stimule la créativité collaborative avec des posts sur le fil d’actualité : bref, on donne carte blanche aux apprenants ! - Franck Colmard, Retail Trainer - Europe",[5075,5077],{"start":35,"end":5076,"type":485},178,{"start":35,"end":5076,"type":457},"RichText$4a156bb5-17af-453b-a932-25f187f05b22",{"variation":442,"version":443,"items":5080,"primary":5082,"id":5096,"slice_type":459,"slice_label":7},[5081],{},{"text":5083},[5084,5087,5090,5093],{"type":505,"text":5085,"spans":5086},"Gamifier et se former en immersion grâce au mobile",[],{"type":71,"text":5088,"spans":5089},"La Rock&Learn est disponible sur mobile, permettant à près de 75% des apprenants de Zadig&Voltaire de suivre leurs formations à tout moment en boutique. Les formations sont également disponibles en mode hors-ligne, pour que les apprenants se forment partout, même avec une connectivité faible.",[],{"type":71,"text":5091,"spans":5092},"Même si la plateforme Rock&Learn est purement digitale, les employés affirment avoir vraiment la sensation d’être ensemble grâce aux fonctionnalités collaboratives. La plateforme fonctionne un peu comme un réseau social. Les échanges détendus qui y ont lieu permettent de créer un lien de confiance qui met à l’aise les employés. Ils sont bien plus à même de partager du feedback et proposer des axes d’amélioration. ",[],{"type":71,"text":5094,"spans":5095},"L’équipe formation a créé des groupes par zone, pays et région. Ils peuvent ainsi mettre en place les Challenges de groupe, permettant aux apprenants d’un groupe de jouer un module en compétition avec les autres groupes. Grâce à cette fonctionnalité, chaque Country Manager ou Area manager peut lancer des défis à ses équipes. Le mode Challenge par groupe est disponible sur mobile et permet de relancer les apprenants afin d'obtenir un meilleur taux de complétion.",[],"RichText$e1ac95e2-0f59-4179-a39f-fb90190b86e6",{"variation":476,"version":443,"items":5098,"primary":5100,"id":5107,"slice_type":459,"slice_label":7},[5099],{},{"text":5101},[5102],{"type":71,"text":5103,"spans":5104},"C'est très immersif : on a beau être sur du digital, on a vraiment donné la sensation que les apprenants peuvent être avec nous, même à travers l'écran. - Franck Colmard, Retail Trainer - Europe",[5105,5106],{"start":35,"end":1303,"type":485},{"start":35,"end":1303,"type":457},"RichText$2fa57289-7c5a-4fe2-9e3b-6345bbe69af3",{"variation":442,"version":443,"items":5109,"primary":5111,"id":5122,"slice_type":459,"slice_label":7},[5110],{},{"text":5112},[5113,5116,5119],{"type":505,"text":5114,"spans":5115},"Suivre chaque apprenant en un clin d’oeil ",[],{"type":71,"text":5117,"spans":5118},"Grâce aux réactions en fin d’activité ou encore aux commentaires du Forum, l’équipe formation vérifie la bonne compréhension des modules de la part des apprenants, et peut clarifier le contenu ou les questions quand c’est nécessaire. ",[],{"type":71,"text":5120,"spans":5121},"Le Dashboard Manager (tableau de bord), a été mis en place pour permettre aux managers d’être garants de la formation. 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C'est en quelques sortes le mécanisme décrit plus haut, poussé à l'extrême : la conformité fixe le programme avant même qu'on se demande ce dont les collaborateurs ont vraiment besoin.",[],"RichText$2606c0c0-c11f-4ce7-a9f6-6d635ae7eefc",{"variation":442,"version":443,"items":5626,"primary":5627,"id":5636,"slice_type":558,"slice_label":7},[],{"image":5628,"has_grey_background":111,"caption":5634,"cta_type":554,"cta_link":5635},{"dimensions":5629,"alt":5630,"copyright":7,"url":5631,"id":5632,"edit":5633},{"width":547,"height":548},"Graphique banque santé modèle maturité formation","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FsOJQRjE-mL2dYpwO_14-sector-banking-health4.png?auto=format,compress","sOJQRjE-mL2dYpwO",{"x":35,"y":35,"zoom":36,"background":37},"Banque et santé : des scores proches de la moyenne globale sur la plupart des thèmes",{"link_type":556},"Image$a311011d-9a05-44ee-be16-3bdf9fd40fc3",{"variation":442,"version":443,"items":5638,"primary":5639,"id":5644,"slice_type":459,"slice_label":7},[],{"text":5640},[5641],{"type":71,"text":5642,"spans":5643,"direction":67},"L’étude de cas Vygon ci-dessous montre comment combler cet écart, en misant sur une vraie écoute des besoins exprimés par les collaborateurs, sans pour autant sacrifier la rigueur réglementaire indispensable à ce secteur.",[],"RichText$9d849eda-b1bd-480d-9bc9-121d64aae133",{"variation":442,"version":443,"items":5646,"primary":5647,"id":7058,"slice_type":459,"slice_label":7},[],{"text":5648},[5649,5653,5658,5663,5668,5674,5680,5686],{"type":615,"text":5650,"spans":5651,"direction":67},"Une stratégie de formation portée par les collaborateurs : Vygon",[5652],{"start":35,"end":1074,"type":485},{"type":71,"text":5654,"spans":5655,"direction":67},"Le fabricant français de dispositifs médicaux Vygon (2 800 collaborateurs, 26 filiales) a repensé sa stratégie L&D centralisée pour accompagner le développement des collaborateurs, les compétences managériales et la transformation de l’entreprise.",[5656],{"start":35,"end":5657,"type":485},247,{"type":71,"text":5659,"spans":5660,"direction":67},"Mise en œuvre et impact",[5661,5662],{"start":35,"end":740,"type":485},{"start":35,"end":740,"type":457},{"type":520,"text":5664,"spans":5665,"direction":67},"Plateforme unique : formations harmonisées dans 26 filiales et plus de 50 distributeurs via une plateforme unique, Academix.",[5666,5667],{"start":35,"end":5192,"type":485},{"start":35,"end":1899,"type":457},{"type":520,"text":5669,"spans":5670,"direction":67},"Co-création : 56 co-créateurs internes mobilisés en 2025 pour concevoir des contenus ciblés, en réponse aux besoins exprimés par les collaborateurs.",[5671,5673],{"start":35,"end":5672,"type":485},148,{"start":35,"end":785,"type":457},{"type":520,"text":5675,"spans":5676,"direction":67},"Engagement fort : 3 000 utilisateurs actifs et 546 jours de formation dispensés au total.",[5677,5679],{"start":35,"end":5678,"type":485},89,{"start":35,"end":5214,"type":457},{"type":520,"text":5681,"spans":5682,"direction":67},"Satisfaction élevée : un NPS de 63 et 98 % de modules jugés pertinents, en passant d’une logique purement réglementaire à une logique de progression des compétences.",[5683,5685],{"start":35,"end":5684,"type":485},165,{"start":35,"end":3000,"type":457},{"type":71,"text":5687,"spans":5688,"direction":67},"Lire l’étude de cas Vygon",[5689,7057],{"start":35,"end":1175,"type":489,"data":5690},{"id":5691,"type":670,"tags":5692,"lang":15,"slug":5693,"first_publication_date":5694,"last_publication_date":5695,"uid":5696,"data":5697,"link_type":109,"isBroken":111},"ad5gEBIAACEAPpLt",[],"comment-vygon-fait-du-partage-dexpertise-interne-le-pilier-de-sa-strategie-de-croissance","2026-04-21T15:20:14+0000","2026-08-20T10:22:32+0000","vygon",{"body":5698,"tags":7005,"company_logo":7022,"illustration":7028,"key_figures":7034,"title":7053,"reading_time":185},[5699,5762,5780,5818,5831,5839,5867,5882,5890,5912,5922,5939,5958,5967,5980,5990,6014,6042],{"variation":442,"version":443,"items":5700,"primary":5758,"id":2937,"slice_type":697,"slice_label":7},[5701,5710,5720,5728,5739,5749],{"profile_picture":5702,"name":5708,"role":5709},{"dimensions":5703,"alt":5704,"copyright":7,"url":5705,"id":5706,"edit":5707},{"width":683,"height":683},"Sonia Carré Lopes, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5hwJ1ZCF7ETL6P_Soniacarre%CC%81.jpg?auto=format%2Ccompress&rect=2%2C0%2C3599%2C3599&w=128&h=128","ad5hwJ1ZCF7ETL6P",{"x":539,"y":35,"zoom":36,"background":37},"Sonia Lopes","Responsable Formation Digitale",{"profile_picture":5711,"name":5718,"role":5719},{"dimensions":5712,"alt":5713,"copyright":7,"url":5714,"id":5715,"edit":5716},{"width":683,"height":683},"Marie Pineau, Digital Learning Designer, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5h4J1ZCF7ETL6S_MariePineau2.jpg?auto=format%2Ccompress&rect=21%2C0%2C460%2C460&w=128&h=128","ad5h4J1ZCF7ETL6S",{"x":3000,"y":35,"zoom":5717,"background":37},1.0858492613084727,"Marie Pineau","Digital Learning Designer",{"profile_picture":5721,"name":5727,"role":5719},{"dimensions":5722,"alt":5723,"copyright":7,"url":5724,"id":5725,"edit":5726},{"width":683,"height":683},"Odile Chantelauze, Digital Learning Designer, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iAZ1ZCF7ETL6V_OdileChantelauze.jpg?auto=format%2Ccompress&rect=0%2C1%2C490%2C490&w=128&h=128","ad5iAZ1ZCF7ETL6V",{"x":35,"y":36,"zoom":36,"background":37},"Odile Chantelauze",{"profile_picture":5729,"name":5737,"role":5738},{"dimensions":5730,"alt":5731,"copyright":7,"url":5732,"id":5733,"edit":5734},{"width":683,"height":683},"Laure Combrisson Borel, Responsable Formation, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iL51ZCF7ETL6Z_LaureCombrissonBorel2.jpg?auto=format%2Ccompress&rect=1614%2C0%2C3571%2C3571&w=128&h=128","ad5iL51ZCF7ETL6Z",{"x":5735,"y":35,"zoom":5736,"background":37},1614,1.1201376779729475,"Laure Combrisson Borel","Responsable Formation",{"profile_picture":5740,"name":5747,"role":5748},{"dimensions":5741,"alt":5742,"copyright":7,"url":5743,"id":5744,"edit":5745},{"width":683,"height":683},"François Rochiccioli, Directeur  Formation, Vice Président VYCADEMY, Vygon","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5iYJ1ZCF7ETL6d_Franc%CC%A7oisRochiccioli.jpg?auto=format%2Ccompress&rect=986%2C0%2C4000%2C4000&w=128&h=128","ad5iYJ1ZCF7ETL6d",{"x":5746,"y":35,"zoom":36,"background":37},986,"François Rochiccioli","Directeur Formation, Vice Président VYCADEMY",{"profile_picture":5750,"name":5756,"role":5757},{"dimensions":5751,"alt":5752,"copyright":7,"url":5753,"id":5754,"edit":5755},{"width":683,"height":683},"Alain Vix, Learning and Development Manager, Vygon UK","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fad5ii51ZCF7ETL6j_AalinVix.jpg?auto=format%2Ccompress&w=128&h=128","ad5ii51ZCF7ETL6j",{"x":35,"y":35,"zoom":36,"background":37},"Alain Vix","Learning and Development Manager, Vygon UK",{"team_title":5759},[5760],{"type":448,"text":1157,"spans":5761,"direction":67},[],{"variation":442,"version":443,"items":5763,"primary":5764,"id":2972,"slice_type":459,"slice_label":7},[],{"text":5765},[5766,5769,5772,5777],{"type":448,"text":5767,"spans":5768,"direction":67},"Le contexte",[],{"type":71,"text":5770,"spans":5771,"direction":67},"En 2024, Vygon se trouvait à un tournant stratégique : elle disposait de 26 filiales et 11 usines, chacune avec ses propres outils et pratiques de formation, rendant quasi impossible le pilotage de la formation à l'échelle du groupe.  De plus, au-delà de la reconnaissance salariale, les équipes exprimaient le souhait d'une meilleure valorisation de leurs compétences et d'opportunités d'évolution.",[],{"type":71,"text":5773,"spans":5774,"direction":67},"Cette remontée du terrain a posé une question centrale : comment structurer le développement des compétences pour soutenir à la fois l'engagement des collaborateurs dans les filiales industrielles et commerciales ; et les objectifs de croissance de l'entreprise, sur une seule et même plateforme, suffisamment agile pour répondre à tous ces besoins ?",[5775],{"start":835,"end":5776,"type":457},350,{"type":71,"text":5778,"spans":5779,"direction":67},"Face à cet enjeu de rétention et de fidélisation, la direction a pris une décision stratégique : placer le L&D au cœur de la transformation de l'entreprise pour devenir une véritable organisation apprenante. L’objectif ? Pousser l’amélioration continue, soutenir les métiers en tension tout en accompagnant l'acquisition de soft skills autour du management et du leadership. ",[],{"variation":442,"version":443,"items":5781,"primary":5782,"id":3027,"slice_type":459,"slice_label":7},[],{"text":5783},[5784,5787,5790,5793,5796,5799,5802,5805,5808,5811,5814],{"type":448,"text":5785,"spans":5786,"direction":67},"Les défis",[],{"type":71,"text":5788,"spans":5789,"direction":67},"Vygon a pour objectif de devenir une vraie organisation apprenante, qui sait faire le lien entre stratégie de l’entreprise et épanouissement des collaborateurs, avec l’appui des managers. Son ambition  est donc de réussir à fidéliser et déclencher davantage de mobilités internes pour assurer une bonne rétention.",[],{"type":505,"text":5791,"spans":5792,"direction":67},"Trois métiers, trois grands cas d’usage de formation",[],{"type":71,"text":5794,"spans":5795,"direction":67},"La richesse de Vygon tient à la diversité de ses activités : elle regroupe des profils très variés : ouvriers en production, équipes logistiques, forces commerciales, fonctions supports. Cela se traduit par trois grands cas d'usage de formation pour chacun de ces univers, qui doivent coexister sur une même plateforme : ",[],{"type":71,"text":5797,"spans":5798,"direction":67},"• la formation interne pour l'onboarding et la culture d'entreprise, ",[],{"type":71,"text":5800,"spans":5801,"direction":67},"• la formation terrain et usine sur les dispositifs médicaux, ",[],{"type":71,"text":5803,"spans":5804,"direction":67},"• la formation des équipes commerciales.",[],{"type":71,"text":5806,"spans":5807,"direction":67},"Chacun de ces publics a des contraintes différentes d'accessibilité, de temps disponible et de modalités pédagogiques préférées. Cette hétérogénéité présentait donc un défi majeur : comment déployer une stratégie de formation cohérente pour des populations aux besoins si différents ?",[],{"type":505,"text":5809,"spans":5810,"direction":67},"Le temps : une ressource rare",[],{"type":71,"text":5812,"spans":5813,"direction":67},"Dans un contexte de forte activité, les collaborateurs de Vygon sont constamment sollicités. Leur proposer des formations 100% digitales, les attirer sur un outil en ligne sans ancrage dans leur quotidien ou leurs pratiques s'est révélé insuffisant pour générer de l'engagement durable.",[],{"type":71,"text":5815,"spans":5816,"direction":67},"L'enjeu n'était donc pas seulement de créer du contenu de qualité, mais de trouver les bons formats et la bonne articulation entre digital et présentiel pour s'adapter aux réalités du terrain. Il fallait embarquer les managers pour les convaincre d’accepter cet investissement sur le temps de leurs équipes, qui se révèlerait à terme bénéfique pour l’ensemble des collaborateurs.",[5817],{"start":1614,"end":4293,"type":457},{"variation":442,"version":443,"items":5819,"primary":5820,"id":3048,"slice_type":459,"slice_label":7},[],{"text":5821},[5822,5825,5828],{"type":448,"text":5823,"spans":5824,"direction":67},"La solution : le L&D comme catalyseur de transformation",[],{"type":71,"text":5826,"spans":5827,"direction":67},"Vygon s’appuie sur sa plateforme de formation Academix, hébergée par 360Learning, comme l’un des vecteurs essentiels de sa stratégie de formation. ",[],{"type":71,"text":5829,"spans":5830,"direction":67},"L’équipe L&D internationale a eu la chance de pouvoir s’appuyer sur l’expertise de l’équipe L&D anglaise, filiale ayant le plus d’expérience dans le domaine de la formation. Leur décision de fermer leur ancienne plateforme e-learning pour rejoindre Academix a permis de renforcer la collaboration entre les équipes et d’unifier la stratégie de formation à l’échelle du groupe.",[],{"variation":476,"version":443,"items":5832,"primary":5833,"id":3056,"slice_type":459,"slice_label":7},[],{"text":5834},[5835],{"type":71,"text":5836,"spans":5837,"direction":67},"«On a choisi 360Learning pour l’ergonomie de la plateforme, la qualité et le dynamisme de l’accompagnement, et bien sûr l’intégration de l’IA» - François Rochiccioli, Vygon",[5838],{"start":36,"end":908,"type":485},{"variation":442,"version":443,"items":5840,"primary":5841,"id":3105,"slice_type":459,"slice_label":7},[],{"text":5842},[5843,5846,5849,5852,5855,5858,5861],{"type":71,"text":5844,"spans":5845,"direction":67},"Vygon a adopté une approche en trois piliers pour faire de la formation un levier stratégique de croissance :",[],{"type":505,"text":5847,"spans":5848,"direction":67},"1. Une plateforme collaborative au service de l'apprentissage",[],{"type":71,"text":5850,"spans":5851,"direction":67},"Avec Academix, 360Learning permet à Vygon de transformer ses experts internes en formateurs et de capitaliser sur l'expertise terrain. Cette approche collaborative résout plusieurs enjeux :",[],{"type":71,"text":5853,"spans":5854,"direction":67},"• Partage de connaissances entre pairs : Les experts métier créent du contenu adapté aux réalités du terrain",[],{"type":71,"text":5856,"spans":5857,"direction":67},"• Réactivité : Les formations peuvent être créées rapidement pour répondre aux besoins émergents",[],{"type":71,"text":5859,"spans":5860,"direction":67},"• Pertinence : Le contenu est co-construit avec ceux qui connaissent le mieux les métiers (usine, commercial, logistique)",[],{"type":71,"text":5862,"spans":5863,"direction":67},"“Je crois en la décentralisation de la création  de contenus de formation - nous confie François. “Les collaborateurs les mieux placés pour gérer leurs problèmes sont en fait ceux qui les vivent ! C’est pour ça qu’il faut donner les clefs aux relais de 360Learning dans nos filiales.“",[5864,5865],{"start":35,"end":901,"type":485},{"start":5866,"end":1887,"type":485},98,{"variation":442,"version":443,"items":5868,"primary":5869,"id":3128,"slice_type":459,"slice_label":7},[],{"text":5870},[5871,5876,5879],{"type":71,"text":5872,"spans":5873,"direction":67},"Cette dimension collaborative est essentielle pour une entreprise manufacturière où l'expertise terrain est clé et où les métiers sont très variés. La philosophie de Vygon est donc de donner l'autonomie aux équipes locales pour créer et gérer le contenu qui leur est utile.",[5874,5875],{"start":758,"end":61,"type":457},{"start":956,"end":1336,"type":457},{"type":505,"text":5877,"spans":5878,"direction":67},"2. L'Intelligence Artificielle pour optimiser la formation",[],{"type":71,"text":5880,"spans":5881,"direction":67},"L'IA intégrée à 360Learning révolutionne l'efficacité de l'équipe formation, particulièrement face à leur enjeu de bande passante :",[],{"variation":476,"version":443,"items":5883,"primary":5884,"id":3136,"slice_type":459,"slice_label":7},[],{"text":5885},[5886],{"type":71,"text":5887,"spans":5888,"direction":67},"« L’IA dans 360Learning change la donne pour nous : dans la formation, avoir un outil qui peut localiser le contenu, directement répondre aux questions, c'est un gros plus. » - Marie Pineau, Digital Learning Designer, Vygon",[5889],{"start":35,"end":1304,"type":485},{"variation":442,"version":443,"items":5891,"primary":5892,"id":3144,"slice_type":459,"slice_label":7},[],{"text":5893},[5894,5897,5903,5906,5909],{"type":71,"text":5895,"spans":5896,"direction":67},"L'IA de 360Learning permet notamment :",[],{"type":71,"text":5898,"spans":5899,"direction":67},"• La traduction automatique des contenus pour les filiales internationales (Espagne, Allemagne, Portugal) grâce à la solution Globalization.",[5900],{"start":1019,"end":5901,"type":489,"data":5902},139,{"link_type":491,"url":2313,"target":493},{"type":71,"text":5904,"spans":5905,"direction":67},"• L’automatisation de tâches répétitives, libérant du temps pour la stratégie",[],{"type":71,"text":5907,"spans":5908,"direction":67},"• Les réponses instantanées aux questions des apprenants.",[],{"type":71,"text":5910,"spans":5911,"direction":67},"• L’aide à la conception des modules",[],{"variation":476,"version":443,"items":5913,"primary":5914,"id":5921,"slice_type":459,"slice_label":7},[],{"text":5915},[5916],{"type":71,"text":5917,"spans":5918,"direction":67},"“Grâce à l’IA, un outil comme Academix, propulsé par 360Learning, devient de plus en plus agile. Seule l’organisation du travail reste un frein à son utilisation. La décentralisation est en ce sens un facteur clé d’accélération !» - François Rochiccioli",[5919],{"start":35,"end":5920,"type":485},231,"RichText$575cab8b-c249-4b05-93fc-65e45e1a87cd",{"variation":442,"version":443,"items":5923,"primary":5924,"id":3165,"slice_type":459,"slice_label":7},[],{"text":5925},[5926,5929,5932],{"type":505,"text":5927,"spans":5928,"direction":67},"3. Une approche hybride pour garder le meilleur des deux mondes",[],{"type":71,"text":5930,"spans":5931,"direction":67},"Vygon a adopté une stratégie blended learning, mixant une offre de formation en digital avec du présentiel, qui a démontré son efficacité :",[],{"type":71,"text":5933,"spans":5934,"direction":67},"« La bande passante est la vraie difficulté de notre métier  et c’est pourquoi cette offre a du succès» rappelle François Rochiccioli. «On a plus de facilité à pousser nos collaborateurs à suivre des formations digitales quand c'est intégré à un parcours hybride.»",[5935,5936],{"start":35,"end":1661,"type":485},{"start":5937,"end":5938,"type":485},135,264,{"variation":442,"version":443,"items":5940,"primary":5941,"id":3229,"slice_type":459,"slice_label":7},[],{"text":5942},[5943,5946,5949,5952,5955],{"type":448,"text":5944,"spans":5945,"direction":67},"Les prochains projets ",[],{"type":505,"text":5947,"spans":5948,"direction":67},"Le projet “Train the Creator” pour favoriser l'émergence d’une communauté d’experts",[],{"type":71,"text":5950,"spans":5951,"direction":67},"Vygon a également pour projet de former ses experts métiers sur les bonnes pratiques pédagogiques, les modalités d’apprentissage ou encore l’utilisation de la plateforme, en vue de favoriser la création d’une véritable communauté de créateurs de contenus de formation d’ici fin 2026. C’est le programme “Train the Creator” qui portera cette ambition.",[],{"type":505,"text":5953,"spans":5954,"direction":67},"Reconnaître la compétence de Formation ",[],{"type":71,"text":5956,"spans":5957,"direction":67},"Pour aller plus loin, le défi sera de reconnaître la compétence “Formation” auprès des collaborateurs qui gagnent en expérience et souhaitent mettre à profit leur expertise. Elle pourrait être valorisée dans la définition de leur poste, mais aussi dans leur reconnaissance salariale ou même leurs primes, dans le but de pérenniser ce passage à l’entreprise apprenante. ",[],{"variation":476,"version":443,"items":5959,"primary":5960,"id":3237,"slice_type":459,"slice_label":7},[],{"text":5961},[5962],{"type":71,"text":5963,"spans":5964,"direction":67},"« Il n’y a pas de métiers en tension, mais des événements qui font qu’on est en tension : il faut donc faire du préventif et non du curatif. À terme, on ne pourra pas former 2000 collaborateurs en permanence avec une équipe de seulement 6 personnes, il nous faut donc ces relais de Formation localement.» - François Rochiccioli",[5965],{"start":35,"end":5966,"type":485},307,{"variation":442,"version":443,"items":5968,"primary":5969,"id":3271,"slice_type":459,"slice_label":7},[],{"text":5970},[5971,5974,5977],{"type":448,"text":5972,"spans":5973,"direction":67},"Les résultats ",[],{"type":71,"text":5975,"spans":5976,"direction":67},"La stratégie L&D est devenue beaucoup plus agile, résolument ancrée dans la stratégie d'entreprise pour contribuer directement à la croissance tout en assurant le développement des compétences. Les collaborateurs se sentent davantage écoutés et bénéficient de parcours développés en adéquation avec leurs besoins réellement exprimés. ",[],{"type":71,"text":5978,"spans":5979,"direction":67}," Le lancement de la plateforme a été largement soutenu par une importante campagne de communication sur les différents sites de l’entreprise, permettant une adoption rapide. L’équipe a su embarquer rapidement les filiales dans ses différentes Académies. ",[],{"variation":476,"version":443,"items":5981,"primary":5982,"id":5989,"slice_type":459,"slice_label":7},[],{"text":5983},[5984],{"type":71,"text":5985,"spans":5986,"direction":67},"« Après un an d’utilisation, nous avons mené une enquête auprès de nos utilisateurs pour recueillir leurs retours, et ils sont très positifs. Sur des critères comme l’expérience utilisateur et la simplicité d’utilisation, la note moyenne dépasse 8\u002F10. 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Il faut ensuite trouver le juste équilibre entre l'identification de ces profils et leur niveau de contribution »",[7111],{"start":35,"end":7112,"type":485},735,{"type":71,"text":7114,"spans":7115,"direction":67},"- Claire Michelizza, Learning & Enablement Senior Manager, Partoo",[7116],{"start":35,"end":99,"type":485},"RichText$b5b73e94-26d5-4e4d-9de4-cb57efe9a824",{"variation":442,"version":443,"items":7119,"primary":7120,"id":7152,"slice_type":459,"slice_label":7},[],{"text":7121},[7122,7126,7133,7137,7142,7147],{"type":505,"text":7123,"spans":7124,"direction":67},"Transformer un réseau de freelances en créateurs de contenus : Croud",[7125],{"start":35,"end":2528,"type":485},{"type":71,"text":7127,"spans":7128,"direction":67},"L’agence de marketing digital Croud (plus de 500 collaborateurs et plus de 2 400 freelances) a remplacé ses supports de formation éparpillés sur Google Drive par Croud Campus, un hub 360Learning centralisé conçu pour diffuser l’expertise interne à grande échelle.",[7129,7131],{"start":35,"end":7130,"type":485},263,{"start":7132,"end":763,"type":457},162,{"type":71,"text":7134,"spans":7135,"direction":67},"Résultats de la première année",[7136],{"start":35,"end":61,"type":485},{"type":520,"text":7138,"spans":7139,"direction":67},"Création à grande échelle : les experts internes créent eux-mêmes les contenus, avec à la clé 1 588 modules et 230 parcours de formation.",[7140,7141],{"start":35,"end":5023,"type":485},{"start":35,"end":2286,"type":457},{"type":520,"text":7143,"spans":7144,"direction":67},"Diffusion étendue : plus de 2 000 apprenants touchés et 142 jours de formation au total.",[7145,7146],{"start":35,"end":5289,"type":485},{"start":35,"end":1899,"type":457},{"type":520,"text":7148,"spans":7149,"direction":67},"Satisfaction élevée : 99 % de réactions positives sur plus de 50 000 réponses d’apprenants.",[7150,7151],{"start":35,"end":1253,"type":485},{"start":35,"end":3000,"type":457},"RichText$08f7c0d8-3c3e-4e66-9363-b472b91a01dd",{"variation":442,"version":443,"items":7154,"primary":7155,"id":7161,"slice_type":658,"slice_label":7},[],{"url":7156},{"embed_url":7157,"type":644,"version":645,"title":7158,"author_name":647,"author_url":648,"provider_name":649,"provider_url":650,"thumbnail_url":7159,"thumbnail_width":652,"thumbnail_height":653,"html":7160,"height":655,"width":656},"https:\u002F\u002Fwww.youtube.com\u002Fwatch?v=vL03DY_4sUQ","[Snippet] 360Learning x Croud: How 360Learning supports a learning culture at Croud","https:\u002F\u002Fi.ytimg.com\u002Fvi\u002FvL03DY_4sUQ\u002Fhqdefault.jpg","\u003Ciframe width=\"200\" height=\"113\" src=\"https:\u002F\u002Fwww.youtube.com\u002Fembed\u002FvL03DY_4sUQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen title=\"[Snippet] 360Learning x Croud: How 360Learning supports a learning culture at Croud\">\u003C\u002Fiframe>","UrlEmbed$558a53b9-b4c0-45a2-a39d-6420346da9dd",{"variation":442,"version":443,"items":7163,"primary":7164,"id":7180,"slice_type":459,"slice_label":7},[],{"text":7165},[7166,7169,7177],{"type":505,"text":7167,"spans":7168,"direction":67},"Focus D : Industrie, automobile, agriculture",[],{"type":71,"text":7170,"spans":7171,"direction":67},"Le L&D dans l'industrie (n = 66) se situe légèrement sous la moyenne globale, avec un score de 2,47 contre 2,54, tout en restant dans la moyenne sur des thèmes opérationnels clés comme les Processus de formation et la Collaboration avec les experts. Plutôt qu'une faiblesse structurelle, cet écart révèle une occasion à saisir dès maintenant : mettre des opérations de formation déjà bien rodées au service d'un alignement stratégique plus étroit.",[7172,7174],{"start":1308,"end":7173,"type":457},211,{"start":7175,"end":7176,"type":457},218,249,{"type":71,"text":7178,"spans":7179,"direction":67},"Habituées à gérer d’importants effectifs sans poste de travail fixe, les organisations industrielles disposent déjà de la portée opérationnelle nécessaire. La prochaine étape consiste à relier directement cette infrastructure aux grands leviers business, comme l’efficacité opérationnelle et la performance. ",[],"RichText$44c27384-189e-490b-9dad-6a24f5681d10",{"variation":442,"version":443,"items":7182,"primary":7183,"id":7192,"slice_type":558,"slice_label":7},[],{"image":7184,"has_grey_background":111,"caption":7190,"cta_type":554,"cta_link":7191},{"dimensions":7185,"alt":7186,"copyright":7,"url":7187,"id":7188,"edit":7189},{"width":547,"height":548},"Graphique rapport maturité formation. industrie","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fw_hPZGP_yc0eESM6_16-sector-industrial4.png?auto=format,compress","w_hPZGP_yc0eESM6",{"x":35,"y":35,"zoom":36,"background":37},"L’industrie, légèrement sous la moyenne globale",{"link_type":556},"Image$35cac36f-91a6-4b0b-882c-6e7ef812eff7",{"variation":442,"version":443,"items":7194,"primary":7195,"id":10296,"slice_type":459,"slice_label":7},[],{"text":7196},[7197,7200,7204,7209,8558,8562,8566,8571,8576,8582,8587,8592,8597,8602,8607,8612,8617,10238,10240],{"type":71,"text":7198,"spans":7199,"direction":67},"L’étude de cas d’Adisseo illustre cette transition : s’appuyer sur un socle opérationnel solide pour générer un impact business plus profond et plus stratégique.",[],{"type":505,"text":7201,"spans":7202,"direction":67},"Du socle à la stratégie : Adisseo",[7203],{"start":35,"end":3086,"type":485},{"type":71,"text":7205,"spans":7206,"direction":67},"Adisseo (plus de 2 700 collaborateurs dans plus de 110 pays) prouve que des effectifs dispersés et sans poste de travail fixe n’empêchent en rien de bâtir une fonction L&D performante. Après avoir mis en place des opérations de formation solides et proactives, l’entreprise relie désormais ce socle directement à ses priorités business : excellence opérationnelle, sécurité, développement rapide des compétences et transmission des savoirs face aux départs à la retraite. Adisseo démontre que l’impact stratégique d’une fonction L&D n’est pas limité par la structure de ses effectifs : il se gagne grâce à l’alignement stratégique.",[7207],{"start":35,"end":7208,"type":485},631,{"type":71,"text":7210,"spans":7211,"direction":67},"Découvrir l’étude cas Adisseo",[7212,8557],{"start":35,"end":2304,"type":489,"data":7213},{"id":7214,"type":670,"tags":7215,"lang":15,"slug":7219,"first_publication_date":7220,"last_publication_date":1459,"uid":7221,"data":7222,"link_type":109,"isBroken":111},"ZpfmkxEAACEAIqrJ",[7216,7217,7218],"Internal Expertise","Tech","Knowledge sharing","comment-adisseo-utilise-sap-et-le-collaborative-learning-pour-placer-le-developpement-de-ses-collaborateurs-au-coeur-de-sa-strategie-rh","2024-07-17T15:45:18+0000","adisseo",{"body":7223,"tags":8502,"company_logo":8519,"illustration":8525,"key_figures":8531,"title":8553,"reading_time":407},[7224,7248,7257,7275,7285,7315,7332,7344,7422,7431,7456,7486],{"variation":442,"version":443,"items":7225,"primary":7243,"id":7247,"slice_type":697,"slice_label":7},[7226,7235],{"profile_picture":7227,"name":7229,"role":7234},{"dimensions":7228,"alt":7229,"copyright":7,"url":7230,"id":7231,"edit":7232},{"width":683,"height":683},"Céline Katzanevas","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZmHQY5m069VX1hT5_En-casestudy-photo-Ce%CC%81line-Katzanevas.jpeg?auto=format%2Ccompress&rect=0%2C0%2C1225%2C1225&w=128&h=128","ZmHQY5m069VX1hT5",{"x":35,"y":35,"zoom":7233,"background":90},0.32323232323232326,"HRIS Manager",{"profile_picture":7236,"name":7238,"role":7242},{"dimensions":7237,"alt":7238,"copyright":7,"url":7239,"id":7240,"edit":7241},{"width":683,"height":683},"Céline Le Montagner","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZml0f5m069VX1qvW_en-case-study-celine-le-montagner.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","Zml0f5m069VX1qvW",{"x":35,"y":35,"zoom":1151,"background":90},"Global HR and Transformation Director",{"team_title":7244},[7245],{"type":448,"text":1157,"spans":7246,"direction":67},[],"Team$57e391cb-fcb8-4a2f-95e6-02d88744153c",{"variation":442,"version":443,"items":7249,"primary":7251,"id":7256,"slice_type":459,"slice_label":7},[7250],{},{"text":7252},[7253],{"type":448,"text":7254,"spans":7255,"direction":67},"Défis",[],"RichText$1d540d71-8d1f-4988-ae9f-c56f00b69460",{"variation":476,"version":443,"items":7258,"primary":7260,"id":7274,"slice_type":459,"slice_label":7},[7259],{},{"text":7261},[7262,7266,7270],{"type":71,"text":7263,"spans":7264,"direction":67},"Les employés avaient besoin d’un outil digital dédié au développement professionnel et capable d’évoluer avec eux. Pour replacer la croissance des collaborateurs au cœur de sa stratégie d’apprentissage, Adisseo a axé ses recherches sur un outil moderne qui soit en mesure d’engager et de renforcer le pouvoir d’action des employés sur le terrain. ",[7265],{"start":35,"end":655,"type":457},{"type":71,"text":7267,"spans":7268,"direction":67},"L’identification et la montée en compétences des experts internes a demandé beaucoup d’efforts et de détermination. Le processus de transfert des connaissances techniques et produit pour pouvoir requalifier et faire monter en compétences les collaborateurs a été un investissement précieux en temps et en énergie. ",[7269],{"start":35,"end":940,"type":457},{"type":71,"text":7271,"spans":7272,"direction":67},"Adisseo avait besoin de systèmes intégrés afin de réaliser le suivi des formations numériques par rapport aux formations en présentiel, ainsi que la gestion des certifications.L’équipe a donc cherché un LMS moderne et simplifié pour améliorer l’expérience utilisateur et la satisfaction des apprenants. ",[7273],{"start":35,"end":2796,"type":457},"RichText$dc9286c5-8aa2-4126-835e-82cb3c7e57ae",{"variation":442,"version":443,"items":7276,"primary":7278,"id":7284,"slice_type":459,"slice_label":7},[7277],{},{"text":7279},[7280],{"type":71,"text":7281,"spans":7282,"direction":67},"Leur solution ? Tirer parti d’une intégration efficace entre 360Learning et SAP SuccessFactors.",[7283],{"start":35,"end":758,"type":457},"RichText$1a6feaab-8973-423a-8110-c719de0d38ef",{"variation":476,"version":443,"items":7286,"primary":7288,"id":7314,"slice_type":459,"slice_label":7},[7287],{},{"text":7289},[7290,7306,7310],{"type":71,"text":7291,"spans":7292,"direction":67},"Solution 1 : implémenter une plateforme d’apprentissage complète et parfaitement intégrée  (LMS de SAP SuccessFactors + LXP et Académies de 360Learning). Les apprenants sont ainsi facilement répartis par poste et par organisation, ce qui améliore leur expérience et leur permet d’accéder à des formations adaptées au moment opportun. ",[7293,7294,7298,7301,7304,7305],{"start":35,"end":1380,"type":457},{"start":2133,"end":7295,"type":489,"data":7296},117,{"id":2766,"type":2767,"tags":7297,"lang":15,"slug":2769,"first_publication_date":2770,"last_publication_date":2771,"uid":2772,"link_type":109,"isBroken":111},[],{"start":942,"end":752,"type":489,"data":7299},{"id":3691,"type":812,"tags":7300,"lang":15,"slug":3693,"first_publication_date":3694,"last_publication_date":3695,"uid":3696,"link_type":109,"isBroken":111},[],{"start":1275,"end":1028,"type":489,"data":7302},{"id":811,"type":812,"tags":7303,"lang":15,"slug":814,"first_publication_date":815,"last_publication_date":816,"uid":817,"link_type":109,"isBroken":111},[],{"start":743,"end":1309,"type":485},{"start":743,"end":1309,"type":457},{"type":71,"text":7307,"spans":7308,"direction":67},"Solution 2 : les Académies d’apprentissage collaboratif offrent l’opportunité d’étendre le cercle d'ambassadeurs et d’experts internes. La possibilité de déterminer de manière collaborative les besoins des apprenants facilite la formation de l’équipe commerciale et l’identification des experts qui sont en mesure de développer des cours pertinents sur les produits, le développement durable, la Recherche & Innovation et les ventes. Désormais, 80 % des besoins sont satisfaits grâce aux contenus créés par les experts internes. ",[7309],{"start":35,"end":3104,"type":457},{"type":71,"text":7311,"spans":7312,"direction":67},"Solution 3 : requalifier et faire monter en compétences les employés en proposant un grand nombre de formations digitales et en présentiel afin d’atteindre une moyenne de 2 à 3 formations par mois en 2023.",[7313],{"start":35,"end":3104,"type":457},"RichText$cd1f8a5b-19c0-499f-b867-59e342a06e3c",{"variation":476,"version":443,"items":7316,"primary":7318,"id":7331,"slice_type":459,"slice_label":7},[7317],{},{"text":7319},[7320,7328],{"type":71,"text":7321,"spans":7322,"direction":67},"“Grâce à 360Learning et SuccessFactors, nous avons réussi à remettre la formation et le développement professionnel au cœur de notre stratégie RH, en ayant pour objectif de former 100 % des employés d’ici 2024. Nous avons simplifié nos processus de formation et avons considérablement amélioré l’expérience utilisateur et la satisfaction des collaborateurs.”",[7323,7324,7325],{"start":726,"end":3767,"type":457},{"start":455,"end":5920,"type":457},{"start":7326,"end":7327,"type":457},268,293,{"type":71,"text":7329,"spans":7330,"direction":67},"- Céline Katzanevas, HRIS Manager, Adisseo",[],"RichText$c84305f9-1513-408a-b0ce-69f9e7ec6a60",{"variation":442,"version":443,"items":7333,"primary":7335,"id":7343,"slice_type":459,"slice_label":7},[7334],{},{"text":7336},[7337,7339],{"type":448,"text":1368,"spans":7338,"direction":67},[],{"type":71,"text":7340,"spans":7341,"direction":67},"Adisseo a développé sa propre stratégie, qui donne une place centrale aux experts, assure le déploiement de cours pertinents et favorise une culture d’apprentissage basée sur les compétences. Le tout sur une plateforme tout-en-un. ",[7342],{"start":35,"end":5920,"type":457},"RichText$11685699-7a7b-4300-8bbf-a0a53616d95e",{"variation":442,"version":443,"items":7345,"primary":7347,"id":7421,"slice_type":459,"slice_label":7},[7346],{},{"text":7348},[7349,7353],{"type":71,"text":7350,"spans":7351,"direction":67},"Le défi auquel Adisseo a été confronté est celui de la place centrale à accorder au développement professionnel et aux soft skills des collaborateurs dans sa stratégie de formation. Dans le même temps, il était urgent d’équilibrer les sessions en présentiel avec les besoins de formation numérique, tout en s’assurant que les apprenants étaient bien à jour sur les formations réglementaires obligatoires. ",[7352],{"start":956,"end":1662,"type":457},{"type":71,"text":7354,"spans":7355,"direction":67},"Tout d’abord, ils ont dû redynamiser la formation en présentiel (ce qui correspond à 80 % de leurs besoins) et permettre à leurs experts internes de créer des cours pour partager leur expertise. 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structurée des compétences : compétences et grilles d’évaluation sont directement reliées aux écarts de compétences et aux parcours d’évolution.",[8585,8586],{"start":35,"end":473,"type":485},{"start":35,"end":2796,"type":457},{"type":520,"text":8588,"spans":8589,"direction":67},"Conformité centralisée : des tableaux de bord en temps réel centralisent les données L&D, santé et sécurité.",[8590,8591],{"start":35,"end":2106,"type":485},{"start":35,"end":512,"type":457},{"type":71,"text":8593,"spans":8594,"direction":67},"Résultats clés",[8595,8596],{"start":35,"end":2995,"type":485},{"start":35,"end":2995,"type":457},{"type":520,"text":8598,"spans":8599,"direction":67},"Réduction de 52 % de la charge administrative L&D",[8600,8601],{"start":35,"end":921,"type":485},{"start":35,"end":5214,"type":457},{"type":520,"text":8603,"spans":8604,"direction":67},"Hausse de 30 % des taux de conformité",[8605,8606],{"start":35,"end":1381,"type":485},{"start":35,"end":2995,"type":457},{"type":520,"text":8608,"spans":8609,"direction":67},"40 heures économisées chaque mois sur le reporting manuel",[8610,8611],{"start":35,"end":835,"type":485},{"start":35,"end":3000,"type":457},{"type":520,"text":8613,"spans":8614,"direction":67},"Turnover réduit grâce à des parcours d’évolution formalisés, en particulier pour les postes terrain et commerciaux",[8615,8616],{"start":35,"end":940,"type":485},{"start":35,"end":758,"type":457},{"type":71,"text":8618,"spans":8619,"direction":67},"Lire l’étude de cas Ishida",[8620,10237],{"start":35,"end":735,"type":489,"data":8621},{"id":8622,"type":670,"tags":8623,"lang":15,"slug":8624,"first_publication_date":8625,"last_publication_date":8625,"uid":8626,"data":8627,"link_type":109,"isBroken":111},"anG6hhIAAC4AVaGE",[],"ishida--dun-departement-reactif-a-proactif-en-automatisant-les-formations-conformite-et-terrain","2026-08-04T10:16:44+0000","ishida",{"body":8628,"tags":10173,"company_logo":10203,"illustration":10208,"key_figures":10214,"title":10233,"reading_time":185},[8629,8660,8673,8688,8696,8707,8730,8759,8790,8798,8815,8829,8837,8845,8865,8894,8902,8931,8939,8966,8990,9004,9033],{"variation":442,"version":443,"items":8630,"primary":8655,"id":8659,"slice_type":697,"slice_label":7},[8631,8639,8647],{"profile_picture":8632,"name":8637,"role":8638},{"dimensions":8633,"alt":7,"copyright":7,"url":8634,"id":8635,"edit":8636},{"width":683,"height":683},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9G1RxsAHJWomdLc_NicholasTaylorIshidaL%26DManager.jpg?auto=format%2Ccompress&w=128&h=128","Z9G1RxsAHJWomdLc",{"x":35,"y":35,"zoom":36,"background":37},"Nicholas Taylor","L&D Manager, Ishida Europe",{"profile_picture":8640,"name":8645,"role":8646},{"dimensions":8641,"alt":7,"copyright":7,"url":8642,"id":8643,"edit":8644},{"width":683,"height":683},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9GrwhsAHJWomc_T_SarahCashIshidaSeniorL%26DBusinessPartner.jpg?auto=format%2Ccompress&rect=28%2C0%2C605%2C605&w=128&h=128","Z9GrwhsAHJWomc_T",{"x":900,"y":35,"zoom":36,"background":37},"Sarah Cash","Senior L&D Business Partner",{"profile_picture":8648,"name":8653,"role":8654},{"dimensions":8649,"alt":7,"copyright":7,"url":8650,"id":8651,"edit":8652},{"width":683,"height":683},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FZ9Gr4RsAHJWomc_b_JakubKominkaIshidaCoreProductTrainer.jpg?auto=format%2Ccompress&rect=0%2C65%2C1154%2C1154&w=128&h=128","Z9Gr4RsAHJWomc_b",{"x":35,"y":99,"zoom":36,"background":37},"Jakub Kominka","Core Product Trainer",{"team_title":8656},[8657],{"type":448,"text":1157,"spans":8658,"direction":67},[],"Team$82320d31-f2a7-46e3-a615-09e386fa10a8",{"variation":442,"version":443,"items":8661,"primary":8662,"id":8672,"slice_type":459,"slice_label":7},[],{"text":8663},[8664,8666,8669],{"type":448,"text":5785,"spans":8665,"direction":67},[],{"type":71,"text":8667,"spans":8668,"direction":67},"L'équipe du Département Formation d'Ishida, composée de 7 personnes, comprend des formateurs spécialisés pour l'assemblage, les lignes de produits principales et les services sur le terrain. Ensemble, ils couvrent la conformité, les compétences techniques et le développement du leadership pour plus de 700 collaborateurs.",[],{"type":71,"text":8670,"spans":8671,"direction":67},"Avant d'utiliser 360Learning, l'équipe s'appuyait fortement sur des processus manuels pour exécuter la majorité de son travail, ce qui a sérieusement impacté son efficacité et son impact commercial. Voici quelques-uns des plus grands défis auxquels elle a été confrontée :",[],"RichText$64979b22-c10f-4a77-b9c9-caee83abdf43",{"variation":442,"version":443,"items":8674,"primary":8675,"id":8687,"slice_type":459,"slice_label":7},[],{"text":8676},[8677,8680,8683],{"type":505,"text":8678,"spans":8679,"direction":67},"1. Administration manuelle et chronophage",[],{"type":71,"text":8681,"spans":8682,"direction":67},"Avant 360Learning, Ishida s'appuyait fortement sur des feuilles de calcul et un module d'apprentissage basique dans sa suite RH – lequel ne pouvait pas répondre aux exigences de la taille et de la complexité de son entreprise.",[],{"type":71,"text":8684,"spans":8685,"direction":67},"Ces limitations techniques ont forcé les équipes du Département Formation et de Santé \u002F Sécurité à suivre manuellement leurs programmes de formation et de conformité sur plus de 25 feuilles de calcul. La supervision administrative des certifications de conformité, telles que les licences d'exploitation d'équipements critiques, était devenue une tâche excessivement chronophage.",[8686],{"start":5076,"end":656,"type":457},"RichText$ee8def80-fad7-4e8d-bc5f-9faea0ce2d03",{"variation":476,"version":443,"items":8689,"primary":8690,"id":8695,"slice_type":459,"slice_label":7},[],{"text":8691},[8692],{"type":71,"text":8693,"spans":8694,"direction":67},"« La coordination et la tenue des registres étaient la partie la plus difficile de mon travail. Nous avions cinq produits machines principaux avec des variations infinies, plus une main-d'œuvre mondiale – gérer tout cela manuellement était presque impossible. » – Nicholas Taylor, Responsable de la formation",[],"RichText$e0aa50e4-162f-482a-94e0-59c68e80d2eb",{"variation":442,"version":443,"items":8697,"primary":8698,"id":8706,"slice_type":459,"slice_label":7},[],{"text":8699},[8700,8703],{"type":71,"text":8701,"spans":8702,"direction":67},"L'équipe de Nick perdait des heures chaque semaine à consolider des feuilles de calcul, à relancer pour les renouvellements de certificats et à faire le suivi avec plusieurs départements pour confirmer la présence.",[],{"type":71,"text":8704,"spans":8705,"direction":67},"Le processus est rapidement devenu ingérable pour une main-d'œuvre mondiale croissante, surtout en jonglant avec les plannings de formation en présentiel, les listes de participants et les renouvellements de certificats – causant de la confusion et des délais manqués.",[],"RichText$855bb69d-442d-49d7-824e-87f2da913c5a",{"variation":442,"version":443,"items":8708,"primary":8709,"id":8729,"slice_type":459,"slice_label":7},[],{"text":8710},[8711,8714,8720,8724],{"type":505,"text":8712,"spans":8713,"direction":67},"2. Une couverture de la conformité qui avait du mal à rester prête pour les audits",[],{"type":71,"text":8715,"spans":8716,"direction":67},"Opérant dans une industrie fortement réglementée, Ishida doit tenir des registres stricts sur la formation pour rester prête pour les audits à tout moment. Mais les équipes avaient l'impression de constamment rattraper leur retard dans l'ancien système.",[8717,8718],{"start":1525,"end":1217,"type":457},{"start":8719,"end":5920,"type":457},197,{"type":71,"text":8721,"spans":8722,"direction":67},"Les certificats de Santé et Sécurité doivent être renouvelés annuellement ou tous les trois ans, et sans rappels automatisés ni reporting fiable, les collaborateurs et les managers ne pouvaient travailler que de manière réactive, de nombreux travailleurs manquant d'importants recyclages, ou découvrant trop tard que leur licence avait expiré.",[8723],{"start":1309,"end":3495,"type":457},{"type":71,"text":8725,"spans":8726,"direction":67},"Avec une gamme complexe d'exigences de sécurité – de l'utilisation de grue au RGPD – l'équipe manquait d'outils pour s'assurer que 100% de ses collaborateurs étaient à jour en matière de conformité à tout moment. Cela impliquait un risque de non-conformité réglementaire, mais aussi des incidents de sécurité potentiels sur le lieu de travail.",[8727],{"start":8728,"end":4172,"type":457},241,"RichText$0d2d6457-00d8-4424-aad4-f200b3836e21",{"variation":442,"version":443,"items":8731,"primary":8732,"id":8758,"slice_type":459,"slice_label":7},[],{"text":8733},[8734,8737,8740,8743,8746,8749,8752,8755],{"type":505,"text":8735,"spans":8736,"direction":67},"3. Difficulté à étendre la formation terrain et technique",[],{"type":71,"text":8738,"spans":8739,"direction":67},"À mesure que l'entreprise grandissait, elle avait du mal à assurer une montée en compétences cohérente et opportune pour les équipes dispersées.",[],{"type":71,"text":8741,"spans":8742,"direction":67},"Les équipes terrain d'Ishida, telles que les techniciens d'assemblage et les ingénieurs de service sur le terrain, avaient besoin d'une formation pratique approfondie. Et les équipes commerciales nécessitaient des programmes de Blended Learning plus importants, pouvant durer jusqu'à 9 mois avec plus de 50 sous-formations.",[],{"type":71,"text":8744,"spans":8745,"direction":67},"Avant 360Learning, la planification de chemins multi-sessions pour ces différents groupes d'apprenants était chaotique et inflexible – même quelque chose d'aussi routinier qu'une formation au chariot élévateur exigeait une avalanche d'e-mails et d'inscriptions manuelles !",[],{"type":71,"text":8747,"spans":8748,"direction":67},"Parce qu'il n'y avait que des sessions de formation synchrones, les ingénieurs de service sur le terrain stationnés dans différents fuseaux horaires ne pouvaient pas assister régulièrement aux webinars de formation en direct, ce qui leur faisait manquer des mises à jour cruciales lors de l'introduction de nouvelles pièces ou lignes de produits.",[],{"type":71,"text":8750,"spans":8751,"direction":67},"De plus, un reporting LMS limité signifiait que les managers manquaient de visibilité sur la meilleure façon de préparer ou de faire monter en compétences les nouveaux collaborateurs, ce qui entraînait frustration et onboarding lent.",[],{"type":71,"text":8753,"spans":8754,"direction":67},"Tout cela rendait difficile de fournir une montée en compétences cohérente et opportune à la main-d'œuvre mondialement dispersée d'Ishida. Les membres de l'équipe avaient désespérément besoin de supports de formation à la demande qu'ils pouvaient facilement consulter à leur propre rythme.",[],{"type":71,"text":8756,"spans":8757,"direction":67},"Comme l'a expliqué Nick, c'était un défi de fournir « la bonne formation aux bonnes personnes au bon moment » – surtout pour ceux qui ont 90% de leur formation en situation de travail, mais qui ont toujours besoin de documentation en ligne.",[],"RichText$3124646d-1d8c-45aa-bfbf-063d62af4200",{"variation":442,"version":443,"items":8760,"primary":8761,"id":8789,"slice_type":459,"slice_label":7},[],{"text":8762},[8763,8766,8770,8773,8779,8786],{"type":505,"text":8764,"spans":8765,"direction":67},"4. Capacité limitée pour un Département Formation stratégique et personnalisé",[],{"type":71,"text":8767,"spans":8768,"direction":67},"Ishida possède un large portefeuille de produits manufacturés, opérant dans de nombreux secteurs à travers l'EMEA. Par nature, l'entreprise crée une vaste quantité de savoir-faire interne et de compétences propriétaires. Une grande partie des connaissances critiques qu'ils devaient partager concernait des ressources de formation courtes et ciblées (études de cas, mises à jour de produits, informations techniques, etc.) pour des régions et des équipes spécifiques, plutôt que des cours génériques.",[8769],{"start":5966,"end":5776,"type":457},{"type":71,"text":8771,"spans":8772,"direction":67},"Mais malgré la complexité et le volume des ressources nécessaires, l'équipe centrale du Département Formation ne pouvait se concentrer que sur la création manuelle de grands contenus d'apprentissage pour les masses, car les besoins de formation étaient priorisés en fonction de la taille de l'audience.",[],{"type":71,"text":8774,"spans":8775,"direction":67},"Entre la saisie de données, le suivi manuel et la coordination par e-mail, l'équipe du Département Formation manquait de capacité pour se concentrer sur le développement stratégique. Par conséquent, les programmes de développement des collaborateurs et de leadership étaient souvent mis de côté.",[8776],{"start":8777,"end":8778,"type":457},203,266,{"type":71,"text":8780,"spans":8781,"direction":67},"Pourtant, la nécessité de créer ces programmes et d'offrir des parcours de carrière solides était plus critique que jamais, alors que la main-d'œuvre vieillissante d'Ishida, composée d'ingénieurs et de techniciens spécialisés, approche de la retraite. Sans système centralisé en place pour capturer et partager leur expertise, l'organisation risquait de perdre un savoir-faire critique et des savoir-faire internes.",[8782,8784],{"start":2396,"end":8783,"type":457},172,{"start":763,"end":8785,"type":457},250,{"type":71,"text":8787,"spans":8788,"direction":67},"L'équipe savait qu'elle devait investir plus de temps dans la planification de la succession et les cadres de compétences pour ouvrir la voie à la mobilité interne et construire une main-d'œuvre plus agile, mais cela semblait impossible avec les tâches administratives dominant leur workflow quotidien.",[],"RichText$fb9d279e-3e3e-4a4d-a5b1-ef4a42587689",{"variation":476,"version":443,"items":8791,"primary":8792,"id":8797,"slice_type":459,"slice_label":7},[],{"text":8793},[8794],{"type":71,"text":8795,"spans":8796,"direction":67},"« Nous étions toujours en train de rattraper notre retard. Entre la saisie de données, la réaffectation des formations et la planification des événements, nous ne pouvions pas nous concentrer sur de réels objectifs de développement. » – Nicholas Taylor",[],"RichText$2b6af390-5962-47af-888e-baed0b91d42c",{"variation":442,"version":443,"items":8799,"primary":8800,"id":8814,"slice_type":459,"slice_label":7},[],{"text":8801},[8802,8805,8808,8811],{"type":448,"text":8803,"spans":8804,"direction":67},"Les solutions",[],{"type":71,"text":8806,"spans":8807,"direction":67},"Lors de l'évaluation des plateformes LMS potentielles, les critères principaux de Nick étaient une automatisation robuste, une planification facile, des outils de reporting et l'Apprentissage collaboratif pour capturer l'expertise et les connaissances des meilleurs éléments.",[],{"type":71,"text":8809,"spans":8810,"direction":67},"360Learning s'est distingué par son puissant éditeur de chemins, sa logique d'inscription automatisée et ses éléments d'Apprentissage collaboratif qui permettent aux managers et aux Experts internes de créer et d'interagir rapidement avec le contenu.",[],{"type":71,"text":8812,"spans":8813,"direction":67},"Voici comment Ishida a relevé ses plus grands défis en utilisant 360Learning :",[],"RichText$72676d93-7f62-46c0-bcce-bb2f0e3864cf",{"variation":442,"version":443,"items":8816,"primary":8817,"id":8828,"slice_type":459,"slice_label":7},[],{"text":8818},[8819,8822,8825],{"type":505,"text":8820,"spans":8821,"direction":67},"1. Inscription automatisée et suivi",[],{"type":71,"text":8823,"spans":8824,"direction":67},"Ishida a utilisé l'éditeur d’audience de 360Learning pour inscrire automatiquement les apprenants à la formation en fonction d'attributs qui ont éliminé les relances manuelles pour la conformité. En configurant des champs personnalisés (par exemple, rôle professionnel, localisation, dernière date de certification), chaque collaborateur est automatiquement inscrit aux modules pertinents, et les renouvellements déclenchent des réaffectations automatiques de modules pour les certifications à venir qui expirent.",[],{"type":71,"text":8826,"spans":8827,"direction":67},"Les notifications et rappels instantanés dans la plateforme ont également fait gagner un temps considérable, remplaçant les échanges d'e-mails. Et les apprenants pouvaient se connecter et voir exactement quels modules ils devaient suivre – plus d'inscription ad hoc signifiait une réduction de la confusion et des erreurs d'utilisateur.",[],"RichText$c7e68c28-e9cc-4a55-81e2-b551f47cffff",{"variation":476,"version":443,"items":8830,"primary":8831,"id":8836,"slice_type":459,"slice_label":7},[],{"text":8832},[8833],{"type":71,"text":8834,"spans":8835,"direction":67},"« La plateforme fait une grande partie du gros du travail – automatisant les inscriptions, les rappels et les recyclages – afin que nous puissions réellement nous concentrer sur l'ajout de valeur ailleurs. » – Nicholas Taylor",[],"RichText$5887f975-7e28-4a7f-b226-8593ff269fda",{"variation":442,"version":443,"items":8838,"primary":8839,"id":8844,"slice_type":459,"slice_label":7},[],{"text":8840},[8841],{"type":71,"text":8842,"spans":8843,"direction":67},"Notamment, l'automatisation a également permis à l'équipe du Département Formation de dupliquer ces processus proactifs pour l'équipe Santé et Sécurité, qui exécute désormais des Rapports personnalisés sur l'état de la conformité en quelques minutes, au lieu de parcourir une multitude d'onglets de feuilles de calcul.",[],"RichText$a5ab2297-0180-49bd-8271-1f2455fb3055",{"variation":442,"version":443,"items":8846,"primary":8847,"id":8864,"slice_type":459,"slice_label":7},[],{"text":8848},[8849,8852,8855,8858,8861],{"type":505,"text":8850,"spans":8851,"direction":67},"2. Tableaux de bord de conformité centralisés",[],{"type":71,"text":8853,"spans":8854,"direction":67},"En conjonction avec le suivi automatisé, Ishida a consolidé toutes les formations obligatoires dans un seul portail. La surveillance des expirations à venir et le suivi des taux de complétion des modules sont sans tracas et intuitifs pour les équipes du Département Formation et de la Santé et Sécurité.",[],{"type":71,"text":8856,"spans":8857,"direction":67},"Au lieu de passer au crible des feuilles de calcul pour identifier qui a besoin d'un module particulier, un tableau de bord de reporting en temps réel montre qui doit être rafraîchi, quelles sessions sont en cours et combien de places restent disponibles.",[],{"type":71,"text":8859,"spans":8860,"direction":67},"Les feuilles de présence sont automatiquement générées pour les sessions de formation en ligne et en présentiel, et une fois qu'un événement de formation est terminé, les administrateurs peuvent télécharger des certificats et finaliser les enregistrements en quelques clics – et l'accès aux enregistrements précédents est tout aussi facile.",[],{"type":71,"text":8862,"spans":8863,"direction":67},"En plus d'alléger la charge de travail des équipes du Département Formation et de la Santé et Sécurité, cette centralisation a permis aux deux équipes de travailler de manière plus proactive et a renforcé la confiance lors des contrôles internes et des audits externes.",[],"RichText$9d9ad40d-b29d-4cee-b886-5932562ed181",{"variation":442,"version":443,"items":8866,"primary":8867,"id":8893,"slice_type":459,"slice_label":7},[],{"text":8868},[8869,8872,8875,8878,8881,8884,8887,8890],{"type":505,"text":8870,"spans":8871,"direction":67},"3. Planification simplifiée et activation terrain",[],{"type":71,"text":8873,"spans":8874,"direction":67},"Aujourd'hui, l'équipe centrale du Département Formation d'Ishida est capable de créer des modules de manière transparente pour la région EMEA À grande échelle, en utilisant l'Outil auteur de 360Learning et l'outil de gestion linguistique intégré pour gérer les traductions au sein de la Plateforme de formation.",[],{"type":71,"text":8876,"spans":8877,"direction":67},"L'équipe a lancé une bibliothèque d'apprentissage en ligne personnalisée, utilisant un mélange de modules SCORM et de ressources ciblées au sein de la plateforme 360Learning, plutôt que du contenu sur étagère.",[],{"type":71,"text":8879,"spans":8880,"direction":67},"Non seulement cela a accéléré la création de formations, mais cela a également considérablement augmenté l'accessibilité et la quantité d'informations contextuellement pertinentes et utiles disponibles sur la plateforme, ce qui a aidé les collaborateurs à mieux faire leur travail.",[],{"type":71,"text":8882,"spans":8883,"direction":67},"Un exemple concret : Pour le personnel terrain d'Ishida, cette capacité à mélanger l'apprentissage pratique et virtuel sous un seul système a été transformatrice. Les Ingénieurs de service sur le terrain ont désormais un accès rapide au contenu numérique à la demande, tel que les mises à jour de machines ou les guides de dépannage, afin qu'ils n'aient pas à tout laisser tomber pour des webinars en direct qui entrent souvent en conflit avec les visites de sites clients. Il en va de même pour les équipes commerciales en déplacement, qui peuvent désormais accéder aux informations clés sur les produits, toujours à jour.",[],{"type":71,"text":8885,"spans":8886,"direction":67},"Les outils de gestion de classe de 360Learning ont simplifié l'ensemble du processus de formation et ont permis au Département Formation de construire et d'assigner des chemins multi-sessions pour tout groupe d'apprenants À grande échelle – qu'il s'agisse de nouveaux collaborateurs commerciaux, de techniciens d'assemblage ou de rôles d'ingénierie avancés.",[],{"type":71,"text":8888,"spans":8889,"direction":67},"Les managers sont également devenus de fervents défenseurs de 360Learning car cela leur fait gagner du temps lors de la réservation de sessions et aide les nouveaux collaborateurs à monter en puissance plus rapidement.",[],{"type":71,"text":8891,"spans":8892,"direction":67},"Qu'il s'agisse d'inscrire les collaborateurs à la formation au chariot élévateur sur site, ou d'intégrer des liens Zoom dans des formations en ligne, les managers apprécient la facilité d'organiser des sessions de formation À grande échelle, de coordonner les créneaux de formation et de suivre les progrès de leurs équipes – ce qui a conduit à une plus forte adhésion de la part des différents départements.",[],"RichText$86621172-0cd0-41cc-9ef8-6a35efa56ddd",{"variation":476,"version":443,"items":8895,"primary":8896,"id":8901,"slice_type":459,"slice_label":7},[],{"text":8897},[8898],{"type":71,"text":8899,"spans":8900,"direction":67},"« Nous gérons un chemin de vente de 9 mois avec plus de 50 éléments – avant, c'était un cauchemar de planification. Maintenant, la logique de chemin et les invitations automatisées maintiennent tout le monde sur la bonne voie. » – Nicholas Taylor",[],"RichText$47217ef0-9bc7-4329-93a4-22d530c4377a",{"variation":442,"version":443,"items":8903,"primary":8904,"id":8930,"slice_type":459,"slice_label":7},[],{"text":8905},[8906,8909,8912,8915,8918,8921,8924,8927],{"type":505,"text":8907,"spans":8908,"direction":67},"4. Capacité retrouvée pour les initiatives stratégiques",[],{"type":71,"text":8910,"spans":8911,"direction":67},"En réduisant la charge administrative et en rationalisant la création de contenu, Nicholas et son équipe ont désormais la capacité pour des projets à plus forte valeur ajoutée – notamment en posant les bases pour capturer systématiquement les connaissances institutionnelles de leurs ingénieurs et de leur personnel expérimentés, et transmettre les savoir-faire internes.",[],{"type":71,"text":8913,"spans":8914,"direction":67},"C'était une priorité majeure pour Ishida, car l'organisation s'appuie sur l'expertise technique de sa main-d'œuvre hautement spécialisée pour réussir.",[],{"type":71,"text":8916,"spans":8917,"direction":67},"La décentralisation de la création de contenu a également joué un rôle central ; la Plateforme de collaborative learning de 360Learning permet à vos experts en interne de partager leurs connaissances en créant du contenu diversifié et opportun basé sur des ressources, afin que les collaborateurs puissent récupérer les informations dont ils ont besoin à tout moment – plutôt que d'attendre que les modules soient « poussés » ou leur soient assignés. L'Apprentissage en situation de travail est désormais possible pour toutes les équipes.",[],{"type":71,"text":8919,"spans":8920,"direction":67},"En parallèle, Ishida a également commencé à mettre en œuvre des cadres de compétences pour cartographier précisément les compétences nécessaires à travers divers rôles et niveaux de compétence – une étape vitale pour retenir et développer leurs talents hautement spécialisés.",[],{"type":71,"text":8922,"spans":8923,"direction":67},"En utilisant SkillsGPT de 360Learning pour cartographier leur Référentiel de compétences, l'équipe de Nicholas a déjà piloté un processus de définition des descriptions de poste et des responsabilités, et des grilles d'évaluation pour plusieurs postes, y compris un nouveau rôle de Spécialiste du Département Formation pour prendre en charge la conception pédagogique et la propriété de la plateforme 360Learning.",[],{"type":71,"text":8925,"spans":8926,"direction":67},"En fin de compte, ils veulent synchroniser ces définitions de compétences avec les Parcours de formation de la plateforme afin que les collaborateurs puissent évaluer la maîtrise des compétences, identifier la formation dont ils ont besoin et accéder immédiatement aux modules ou ressources pertinents.",[],{"type":71,"text":8928,"spans":8929,"direction":67},"Cette approche basée sur les compétences permettra non seulement de préserver les connaissances de leurs ingénieurs expérimentés, mais garantira également que chaque collaborateur – indépendamment de la localisation ou du fuseau horaire – pourra développer ses capacités et progresser au sein de l'organisation.",[],"RichText$b590beec-5dee-4c21-8e55-f63e602dfca6",{"variation":476,"version":443,"items":8932,"primary":8933,"id":8938,"slice_type":459,"slice_label":7},[],{"text":8934},[8935],{"type":71,"text":8936,"spans":8937,"direction":67},"« Nous ne sommes plus ensevelis sous les tâches administratives. Nous sommes enfin capables de créer de véritables parcours pour la montée en compétences techniques, la cartographie des compétences et le développement du leadership. » – Nicholas Taylor",[],"RichText$820fde77-1e1d-4bce-aacf-f4be387af2d6",{"variation":442,"version":443,"items":8940,"primary":8941,"id":8965,"slice_type":459,"slice_label":7},[],{"text":8942},[8943,8945,8948,8950,8953,8956,8959,8962],{"type":448,"text":1780,"spans":8944,"direction":67},[],{"type":71,"text":8946,"spans":8947,"direction":67},"Avec ces nouveaux processus et cadres solidement établis, l'équipe du Département Formation a constaté des améliorations réelles et mesurables de la performance et de l'efficacité de son organisation. Voici quelques-uns des résultats clés :",[],{"type":71,"text":1208,"spans":8949,"direction":67},[],{"type":71,"text":8951,"spans":8952,"direction":67},"• Réduction de 52% du temps passé sur l'administration du Département Formation : En éliminant la saisie manuelle de données, en automatisant les inscriptions et en rationalisant la planification, Ishida a réduit la charge de travail administrative de plus de moitié – libérant l'équipe pour construire des programmes stratégiques. Au lieu de relancer pour la conformité, l'équipe peut planifier des initiatives de développement.",[],{"type":71,"text":8954,"spans":8955,"direction":67},"• Augmentation de 30% des taux de conformité : Les Modules obligatoires sont désormais faciles à trouver et à compléter, et les rappels automatisés aident les Apprenants à rester sur la bonne voie bien avant les délais – aidant Ishida à rester prête pour les audits.",[],{"type":71,"text":8957,"spans":8958,"direction":67},"• 40 heures économisées par mois en reporting du Département Formation : Les feuilles de calcul manuelles appartiennent au passé. Les tableaux de bord consolidés et les feuilles de présence auto-générées font gagner un temps considérable à l'équipe du Département Formation mois après mois, lui permettant de réinvestir dans des initiatives de développement proactives.",[],{"type":71,"text":8960,"spans":8961,"direction":67},"• Plus grande adhésion des managers et des Apprenants : Les managers apprécient la planification simplifiée et la visibilité claire, et les Apprenants bénéficient d'un accès immédiat au contenu pertinent et d'une approche plus à la demande (c'est-à-dire que s'ils entendent parler d'une mise à jour d'une machine, ils peuvent se lancer et apprendre de manière asynchrone sans une perturbation d'une journée entière de leur workflow).",[],{"type":71,"text":8963,"spans":8964,"direction":67},"• Réduction de l'attrition des collaborateurs : La rétention des collaborateurs a augmenté, en particulier au sein de l'équipe commercial, avec plus d'opportunités internes pour une plus grande évolution de carrière et des opportunités.",[],"RichText$9c76afa6-cd9f-427e-ac83-3e9834688ffb",{"variation":442,"version":443,"items":8967,"primary":8968,"id":8989,"slice_type":459,"slice_label":7},[],{"text":8969},[8970,8972,8975,8977,8980,8983,8986],{"type":448,"text":1837,"spans":8971,"direction":67},[],{"type":71,"text":8973,"spans":8974,"direction":67},"Ayant remplacé la majeure partie des tâches réactives par l'automatisation, Ishida se tourne vers d'autres projets :",[],{"type":71,"text":1208,"spans":8976,"direction":67},[],{"type":71,"text":8978,"spans":8979,"direction":67},"• Développement des compétences : Construire des cadres de compétences complets et lier les modules aux niveaux de compétence afin que les collaborateurs puissent tracer des parcours de carrière.",[],{"type":71,"text":8981,"spans":8982,"direction":67},"• Contributions plus approfondies des Experts internes : Habiliter davantage vos experts en interne à créer du contenu directement dans la plateforme – en particulier les chefs de produit et le domaine technique, car c'est là que se trouve le plus grand volume de risque de connaissances (ainsi que les plus grandes populations de collaborateurs).",[],{"type":71,"text":8984,"spans":8985,"direction":67},"• Parcours de management Blended Learning : Continuer à déployer de nouveaux programmes de développement du leadership qui combinent des ateliers en présentiel et l'eLearning au sein du système de chemins de 360Learning.",[],{"type":71,"text":8987,"spans":8988,"direction":67},"• Mondialisation et multilingue : Étendre la formation localisée à travers le français, l'allemand et d'autres régions EMEA pour assurer des expériences d'apprentissage cohérentes pour tous les collaborateurs.",[],"RichText$0ef15774-0e14-4fa9-8a41-8dce126c7e3f",{"variation":442,"version":443,"items":8991,"primary":8992,"id":9003,"slice_type":459,"slice_label":7},[],{"text":8993},[8994,8997,9000],{"type":448,"text":8995,"spans":8996,"direction":67},"Prêt(e) à transformer votre stratégie de Département Formation ?",[],{"type":71,"text":8998,"spans":8999,"direction":67},"En automatisant la conformité et en optimisant la Formation terrain avec 360Learning, Ishida Europe a considérablement amélioré son efficacité – permettant au Département Formation de se concentrer sur la croissance stratégique et le développement des collaborateurs. Vous voulez voir comment 360Learning peut aider votre équipe à faire de même ?",[],{"type":71,"text":9001,"spans":9002,"direction":67},"Demandez une démo personnalisée aujourd'hui et découvrez comment notre Plateforme de collaborative learning peut habiliter votre organisation à la montée en compétences à grande échelle 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Pour réussir le défi de la transition environnementale, il faut renforcer l’expertise des équipes, accompagner avec pédagogie tous les acteurs pour changer en profondeur les usages, chasser les idées reçues et surtout rassurer.",[9466],{"start":900,"end":709,"type":457},"RichText$a284ff3d-8422-49d9-9d60-049c1a08266c",{"variation":476,"version":443,"items":9469,"primary":9471,"id":9477,"slice_type":459,"slice_label":7},[9470],{},{"text":9472},[9473],{"type":71,"text":9474,"spans":9475},"“Pour accompagner nos objectifs stratégiques, on doit toujours renforcer la technicité de nos équipes, la qualité de nos solutions et la qualité de la relation commerciale avec nos clients.” - Amandine Tertrais, Responsable Ressources Humaines",[9476],{"start":35,"end":3079,"type":457},"RichText$9708874c-4c0c-47a6-9d6f-3af20856a172",{"variation":442,"version":443,"items":9479,"primary":9481,"id":9492,"slice_type":459,"slice_label":7},[9480],{},{"text":9482},[9483,9489],{"type":71,"text":9484,"spans":9485},"Avant le déploiement de 360Learning, les formations se faisaient principalement via des modalités synchrones, comme les classes virtuelles et l’accompagnement en présentiel, qui nécessitaient beaucoup de déplacements en région pour les équipes.",[9486],{"start":512,"end":667,"type":489,"data":9487},{"id":1616,"type":1617,"tags":9488,"lang":15,"slug":1619,"first_publication_date":1620,"last_publication_date":1621,"link_type":109,"isBroken":111},[],{"type":71,"text":9490,"spans":9491},"Face à ces enjeux, Saint-Gobain Weber France a fait le pari de : ",[],"RichText$6946dad9-be08-4a75-a284-a359ca281186",{"variation":476,"version":443,"items":9494,"primary":9496,"id":3513,"slice_type":459,"slice_label":7},[9495],{},{"text":9497},[9498,9502,9506],{"type":71,"text":9499,"spans":9500},"• Permettre à ses apprenants d’être proactifs et autonomes dans le développement de leurs compétences tout au long de leur vie professionnelle en quelques clics depuis leur smartphone ou PC.",[9501],{"start":539,"end":2756,"type":457},{"type":71,"text":9503,"spans":9504},"• Dispenser un discours commercial optimal aux prospects et clients. La formation commerciale chez Saint-Gobain Weber France ne consiste pas uniquement en une montée en compétences en termes de négociation et de vente, mais aussi dans une mise à jour constante sur l’environnement réglementaire dans lequel les commerciaux évoluent, et sur les produits techniques proposés aux clients.",[9505],{"start":539,"end":1516,"type":457},{"type":71,"text":9507,"spans":9508},"• Rester innovant sur son segment de marché. Son intention ? Accompagner les équipes vers de nouveaux challenges, et toujours avoir un temps d'avance sur les innovations du secteur.",[9509],{"start":539,"end":2480,"type":457},{"variation":442,"version":443,"items":9511,"primary":9513,"id":3549,"slice_type":459,"slice_label":7},[9512],{},{"text":9514},[9515,9517,9520,9523,9526,9529,9535],{"type":448,"text":3530,"spans":9516},[],{"type":71,"text":9518,"spans":9519},"Pour relever ces défis de formation, Saint-Gobain Weber France s’est dotée d’une plateforme de formation en ligne qui convient à ses objectifs pédagogiques, mais aussi à ses impératifs en matière de sécurité numérique. ",[],{"type":505,"text":9521,"spans":9522},"Les académies au coeur de la réussite pédagogique\n",[],{"type":71,"text":9524,"spans":9525},"La clé du succès de la stratégie de Saint-Gobain Weber France, c’est bien la collaboration. ",[],{"type":71,"text":9527,"spans":9528},"Le « Journal d’activités » de la plateforme 360Learning permet à tous les apprenants d’interagir avec les formateurs, qui répondent souvent rapidement grâce au délai maximum de réponse instauré pour renforcer cet aspect interactif.",[],{"type":71,"text":9530,"spans":9531},"En formant une ligne, Saint-Gobain Weber déploie instantanément des formations pour une population sélectionnée ou les généralise très facilement sous forme d'Académies. Ces Académies sont le reflet de l’organisation de Saint-Gobain Weber. On y trouve des groupes par service, autour du commerce, du marketing et bientôt la direction technique avec les ingénieurs d'étude et les techniciens de laboratoire. Pour plus de granularité, il existe aussi des sous-groupes par activités pour retrouver les « communautés » existantes. Il y a donc un groupe regroupant les Agents-technico-commerciaux spécialisés en façades, en carrelage, etc.",[9532],{"start":763,"end":3120,"type":489,"data":9533},{"id":811,"type":812,"tags":9534,"lang":15,"slug":814,"first_publication_date":815,"last_publication_date":816,"uid":817,"link_type":109,"isBroken":111},[],{"type":71,"text":9536,"spans":9537},"Le contenu de formation est développé sur-mesure, il permet de valoriser le savoir interne, propre à l’entreprise. Et pour cela, qui mieux pour créer les contenus de formation que les collaborateurs eux-mêmes, qui disposent de toute la connaissance ?",[],{"variation":476,"version":443,"items":9539,"primary":9541,"id":9548,"slice_type":459,"slice_label":7},[9540],{},{"text":9542},[9543],{"type":71,"text":9544,"spans":9545},"“En tant qu’experts de notre sujet, on a souvent la casquette de formateurs. On bénéficie de journées de formation sur les outils métiers digitaux de Weber. En plus de renforcer notre esprit d'équipe, ça nous motive à nous lancer et à faire tester les modules à nos collègues.” - Franck Covello, Agent Technico-Commercial, Saint-Gobain Weber France",[9546],{"start":36,"end":9547,"type":457},276,"RichText$f65a77cc-3efe-4018-b2e7-f32881786a96",{"variation":442,"version":443,"items":9550,"primary":9552,"id":9576,"slice_type":459,"slice_label":7},[9551],{},{"text":9553},[9554,9561,9564],{"type":71,"text":9555,"spans":9556,"direction":67},"À l’heure actuelle, l’entreprise regroupe 30 collaborateurs qui sont créateurs récurrents de modules de formation. Une stratégie d’apprentissage collaboratif qui permet au service Formation de répondre de manière très pertinente à des besoins pédagogiques plus urgents, sur des savoirs et savoir-faire très précis.",[9557],{"start":9558,"end":473,"type":489,"data":9559},131,{"link_type":491,"url":9560,"target":493},"https:\u002F\u002F360learning.com\u002Ffr\u002Fcollaborative-learning\u002F",{"type":71,"text":9562,"spans":9563,"direction":67},"L’équipe RH de Saint-Gobain Weber a la volonté d’impliquer encore plus de créateurs parmi ses experts métiers : elle a la conviction que cela va permettre de transmettre plus rapidement les nouveautés et mises à jour produits.",[],{"type":71,"text":9565,"spans":9566,"direction":67},"L’autre aspect de la plateforme qui vient positionner le collaboratif au cœur de l’apprentissage ? Ses fonctionnalités d’échanges entre les formateurs, les animateurs et les apprenants, mais aussi celle qui permet de récolter les besoins de formation des collaborateurs eux-mêmes – et d’informer les remontées du terrain.",[9567],{"start":9568,"end":8785,"type":489,"data":9569},230,{"id":9570,"type":8,"tags":9571,"lang":15,"slug":9572,"first_publication_date":9573,"last_publication_date":9574,"uid":9575,"link_type":109,"isBroken":111},"YjtLBREAACEA6Buo",[],"besoins-de-formation--creez-les-formations-dont-vos-equipes-ont-vraiment-besoin","2022-03-29T06:25:49+0000","2026-06-17T12:57:14+0000","outil-besoins-de-formation","RichText$407aaccb-c96a-435b-b1d8-d9aa5cb24cbb",{"variation":442,"version":443,"items":9578,"primary":9580,"id":3584,"slice_type":459,"slice_label":7},[9579],{},{"text":9581},[9582,9585,9587],{"type":505,"text":9583,"spans":9584},"Un contenu de formation sur-mesure et personnalisé",[],{"type":71,"text":1208,"spans":9586},[],{"type":71,"text":9588,"spans":9589},"La plateforme 360Learning permet aux nouveaux arrivants de suivre les modules qui les concernent à leur rythme, dès leurs premiers jours. Sur la plateforme, les plus anciens peuvent renouveler leurs compétences et faire des piqûres de rappel sur les réglementations. Enfin, la plateforme permet de se former facilement aux nouveautés produits pour assurer un bon discours technique et commercial.",[],{"variation":476,"version":443,"items":9591,"primary":9593,"id":9599,"slice_type":459,"slice_label":7},[9592],{},{"text":9594},[9595],{"type":71,"text":9596,"spans":9597},"“360Learning n’impose aucune contrainte. Vous pouvez vous former quand vous voulez et où vous voulez. Et vous pouvez aussi avoir des interactions avec les différents formateurs. C'est une excellente façon de se former en théorie avant de passer sur la phase pratique.” - Steven Van Den Broecke, Responsable Marketing - Gros Oeuvre & Travaux Publics",[9598],{"start":36,"end":8778,"type":457},"RichText$4eccb6f4-6ac5-4df0-81d0-58902f62d6d9",{"variation":442,"version":443,"items":9601,"primary":9603,"id":9625,"slice_type":459,"slice_label":7},[9602],{},{"text":9604},[9605],{"type":71,"text":9606,"spans":9607},"Dans l’entreprise, la création de contenu pédagogique est arbitrée en fonction du référentiel de compétences, afin de proposer des modules de formation adaptés à la cartographie des compétences nécessaires. Ces modules sont ensuite organisés par l’équipe Formation en Chemins. Cette fonctionnalité de 360Learning permet aux apprenants de se former à leur rythme, selon leur planning et leurs besoins au quotidien.",[9608,9616],{"start":3065,"end":2106,"type":489,"data":9609},{"id":9610,"type":8,"tags":9611,"lang":15,"slug":9612,"first_publication_date":9613,"last_publication_date":9614,"uid":9615,"link_type":109,"isBroken":111},"YwyGMxEAACEAesQ7",[],"comment-construire-un-referentiel-de-competences-efficace-","2022-08-30T12:25:55+0000","2026-06-17T12:30:13+0000","referentiel-de-competences",{"start":5684,"end":9617,"type":489,"data":9618},193,{"id":9619,"type":8,"tags":9620,"lang":15,"slug":9621,"first_publication_date":9622,"last_publication_date":9623,"uid":9624,"link_type":109,"isBroken":111},"ZR_jARAAACcAENx6",[],"la-cartographie-des-metiers--definition-enjeux-et-usages","2023-10-09T05:00:33+0000","2026-06-17T12:30:23+0000","cartographie-metiers","RichText$bbe71715-c68b-4ad2-bc7f-edb00bc1b7b2",{"variation":476,"version":443,"items":9627,"primary":9629,"id":9635,"slice_type":459,"slice_label":7},[9628],{},{"text":9630},[9631],{"type":71,"text":9632,"spans":9633},"“On peut également dispenser des formations moins chronophages pour l’apprenant, en imposant par exemple 3 modules maximum par Chemin” - Thierry Leroy, Responsable Ingénierie Pédagogique, Saint-Gobain Weber France. ",[9634],{"start":36,"end":1337,"type":457},"RichText$0aa6f170-0b88-4960-908b-da20aedf64b0",{"variation":442,"version":443,"items":9637,"primary":9639,"id":3655,"slice_type":459,"slice_label":7},[9638],{},{"text":9640},[9641,9644,9646,9656,9659,9662,9665,9668,9671,9677,9684],{"type":505,"text":9642,"spans":9643},"Innover grâce à une multiplicité de modalités et d’intégrations",[],{"type":71,"text":1208,"spans":9645},[],{"type":71,"text":9647,"spans":9648},"Enfin, la formation en ligne chez Saint-Gobain Weber France, c’est aussi une multiplicité d’outils et de modalités de formation, qui viennent dynamiser les parcours apprenants et susciter davantage d’engagement. L’entreprise se donne comme mission d’accompagner les équipes dans ces nouvelles technologies d’apprentissage. La formation est une des clés pour les accompagner vers de nouveaux défis et permettre aux équipes de Saint-Gobain Weber de toujours avoir un temps d'avance. ",[9649],{"start":1623,"end":1275,"type":489,"data":9650},{"id":9651,"type":8,"tags":9652,"lang":15,"slug":9653,"first_publication_date":9654,"last_publication_date":9614,"uid":9655,"link_type":109,"isBroken":111},"YjhL5hEAACIA2rAp",[],"les-cles-pour-choisir-les-bonnes-modalites-pour-votre-formation-hybride","2022-03-22T14:54:49+0000","modalites-formation-hybride",{"type":71,"text":9657,"spans":9658},"La simplicité de prise en main de la plateforme 360Learning leur permet de créer leurs modules de manière très agile et ludique. ",[],{"type":71,"text":9660,"spans":9661},"Sur 360Learning, l’équipe Formation déploie : ",[],{"type":71,"text":9663,"spans":9664},"• Des classes virtuelles et des webinars",[],{"type":71,"text":9666,"spans":9667},"• Des QCM, qui permettent de contrôler les connaissances",[],{"type":71,"text":9669,"spans":9670},"• Des vidéos pédagogiques",[],{"type":71,"text":9672,"spans":9673},"• Des forums d’échanges",[9674],{"start":185,"end":785,"type":489,"data":9675},{"link_type":491,"url":9676},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fforum-discussion\u002F",{"type":71,"text":9678,"spans":9679},"• De la gamification",[9680],{"start":9681,"end":750,"type":489,"data":9682},8,{"link_type":491,"url":9683},"https:\u002F\u002F360learning.com\u002Ffr\u002Fblog\u002Fgamification-formation-engagement\u002F",{"type":71,"text":9685,"spans":9686},"En parallèle, la complémentarité de la plateforme avec d’autres outils utilisés par le pôle Formation permet de dynamiser le contenu des modules et ainsi engager davantage toutes les communautés d’apprenants dans leurs parcours. Les experts métiers se filment, coupent et montent leurs vidéos en quelques clics, pour les proposer au sein des parcours.",[],{"variation":442,"version":443,"items":9688,"primary":9690,"id":3664,"slice_type":459,"slice_label":7},[9689],{},{"text":9691},[9692,9695,9697,9708],{"type":505,"text":9693,"spans":9694},"Un suivi fin de l’engagement et de la performance",[],{"type":71,"text":1208,"spans":9696},[],{"type":71,"text":9698,"spans":9699},"Sur la plateforme 360Learning, les équipes pédagogiques de Saint-Gobain Weber France suivent de près les performances des formations en temps réel, via des tableaux de bord personnalisables pour avoir un suivi fin de la progression des apprenants.",[9700],{"start":8580,"end":726,"type":489,"data":9701},{"id":9702,"type":8,"tags":9703,"lang":15,"slug":9704,"first_publication_date":9705,"last_publication_date":9706,"uid":9707,"link_type":109,"isBroken":111},"YktEZhEAACMAH2Qn",[],"notre-nouveau-tableau-de-bord-pour-encourager-lengagement-des-apprenants","2022-04-05T16:26:20+0000","2026-06-17T15:59:14+0000","tableau-de-bord-des-managers",{"type":71,"text":9709,"spans":9710},"D’ailleurs, la fonctionnalité “Réactions” à la fin de chaque activité permet à tous les apprenants d’indiquer s’ils ont aimé ou non le module consulté, ou signaler tout besoin de mise à jour : un vrai atout pour garder les parcours vraiment engageants grâce au feedback entre pairs.",[9711,9719],{"start":834,"end":1180,"type":489,"data":9712},{"id":9713,"type":8,"tags":9714,"lang":15,"slug":9715,"first_publication_date":9716,"last_publication_date":9717,"uid":9718,"link_type":109,"isBroken":111},"Ybi1OhAAAEQIEMVC",[7363],"proposez-du-contenu-de-formation-engageant-et-a-jour-grace-aux-reactions","2021-12-14T15:16:41+0000","2026-06-17T12:45:01+0000","contenu-formation-engageant-reactions",{"start":9720,"end":9721,"type":489,"data":9722},260,282,{"id":9723,"type":8,"tags":9724,"lang":15,"slug":9727,"first_publication_date":9728,"last_publication_date":9729,"uid":9730,"link_type":109,"isBroken":111},"YN332BAAACAA92gu",[9725,9726],"peer feedback","feedback loop","9-conseils-pour-assurer-un-feedback-continu","2021-07-01T17:22:41+0000","2026-06-17T13:44:18+0000","conseils-assurer-feedback-continu",{"variation":476,"version":443,"items":9732,"primary":9734,"id":3674,"slice_type":459,"slice_label":7},[9733],{},{"text":9735},[9736],{"type":71,"text":9737,"spans":9738},"“Les apprenants participent à l'évolution et au perfectionnement des modules proposés, et en sont acteurs. Côté formateurs, la plateforme est un baromètre hyper puissant pour dire : est ce que ma formation prend ? Est-ce que j'ai des réactions positives ou est-ce que je dois corriger quelque chose ?” - Delphine  Querard Bioton, Responsable Parcours Métiers Techniques et Commerciaux, Saint-Gobain Weber France.",[9739],{"start":35,"end":9740,"type":457},302,{"variation":442,"version":443,"items":9742,"primary":9744,"id":9758,"slice_type":459,"slice_label":7},[9743],{},{"text":9745},[9746],{"type":71,"text":9747,"spans":9748},"L'intégration possible en termes d'API avec d'autres outils comme Salesforce pour le suivi de la performance commerciale constitue un moyen puissant pour aider à la montée en compétences.",[9749],{"start":1386,"end":9750,"type":489,"data":9751},76,{"id":9752,"type":812,"tags":9753,"lang":15,"slug":9754,"first_publication_date":9755,"last_publication_date":9756,"uid":9757,"link_type":109,"isBroken":111},"YxcQaREAACAUqRVd",[],"apprendre-et-travailler-en-meme-temps","2022-09-07T18:48:15+0000","2026-03-05T10:40:50+0000","apprentissage-en-situation-de-travail","RichText$8313855e-d3b5-43c9-9827-e4b7fb7ada12",{"variation":442,"version":443,"items":9760,"primary":9762,"id":3793,"slice_type":459,"slice_label":7},[9761],{},{"text":9763},[9764,9766],{"type":448,"text":1368,"spans":9765},[],{"type":71,"text":9767,"spans":9768},"En un an d’utilisation de la plateforme, l’entreprise est en phase avec les objectifs qu’elle s’était fixés : ",[],{"variation":476,"version":443,"items":9770,"primary":9772,"id":3824,"slice_type":459,"slice_label":7},[9771],{},{"text":9773},[9774,9778,9782,9786,9790,9794],{"type":71,"text":9775,"spans":9776},"• 84% d’utilisateurs actifs chaque mois",[9777],{"start":539,"end":2309,"type":457},{"type":71,"text":9779,"spans":9780},"• 82% de taux de complétion des modules ",[9781],{"start":539,"end":1180,"type":457},{"type":71,"text":9783,"spans":9784},"• 32 réactions par utilisateurs et par mois ",[9785],{"start":539,"end":4390,"type":457},{"type":71,"text":9787,"spans":9788},"• Plus de 900 heures de formation consommées depuis l’installation de la plateforme",[9789],{"start":539,"end":4390,"type":457},{"type":71,"text":9791,"spans":9792},"• Chaque collaborateur lance en moyenne 13 sessions par mois.",[9793],{"start":1180,"end":2733,"type":457},{"type":71,"text":9795,"spans":9796},"Les dernières enquêtes internes montrent une progression générale du sentiment d'avoir développé des connaissances et des compétences en interne, et une implication plus forte du manager dans le développement des 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