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centralisé pour soutenir et faire évoluer la formation dirigée par des experts",[],{"type":61,"text":262,"spans":263,"direction":54},"Avant d'utiliser 360Learning, Chuze Fitness avait du mal à tirer parti de ses Experts internes (SMEs) pour la montée en compétences de l'ensemble de ses effectifs. Les experts ne pouvaient pas être présents simultanément dans toutes les salles de sport, ce qui limitait la portée et l'impact de leur expertise et rendait difficile d'assurer une qualité de formation constante sur les différents sites.",[],{"type":61,"text":265,"spans":266,"direction":54},"Malgré cela, l'équipe formation de Chuze Fitness savait que le fait d'avoir des Experts internes pour défendre leur stratégie d'apprentissage apporterait une valeur considérable. Cependant, l'activation des experts n'était pas évolutive et difficile à gérer. Chuze Fitness avait besoin d'une solution qui permettrait à ses Experts internes d'interagir plus efficacement avec les Apprenants et de fournir une expérience de formation plus riche et plus interactive.",[],{"type":61,"text":255,"spans":268,"direction":54},[],{"type":258,"text":270,"spans":271,"direction":54},"La formation et le développement génériques et manuels étaient d'une lenteur et d'une difficulté de mesure douloureuses",[],{"type":61,"text":273,"spans":274,"direction":54},"À l'origine, tous les supports de formation chez Chuze Fitness étaient créés manuellement à partir de zéro et répartis sur Google Docs, Slides et Sheets. Le contenu était basique et direct, mais laissait leurs Apprenants sur leur faim.",[],{"type":61,"text":276,"spans":277,"direction":54},"À mesure que l'entreprise se développait, le suivi de la complétion et de la performance de la formation est devenu un problème majeur pour eux, car la documentation dispersée entraînait une désorganisation et des inefficacités.",[],{"type":61,"text":279,"spans":280,"direction":54},"À l'époque, Chuze Fitness motivait les Collaborateurs à suivre une formation avec des incitations monétaires. Cependant, comme la mesure manuelle de ces statistiques était sujette aux erreurs, il était impossible pour l'entreprise de rémunérer précisément les Collaborateurs en fonction des chiffres réels de complétion de la formation.",[],{"type":61,"text":282,"spans":283,"direction":54},"De plus, la conduite de toutes leurs sessions de formation en 1:1 et en présentiel était coûteuse et prenait du temps. Cette dépendance excessive à la formation en présentiel a fait que certains Managers ont eu du mal à équilibrer la formation virtuelle et la Formation synchrone, même après la mise en œuvre de solutions plus numériques.",[],{"type":258,"text":285,"spans":286,"direction":54},"\nManque d'outils adaptés pour engager et former des effectifs plus jeunes",[],{"type":61,"text":288,"spans":289,"direction":54},"Une grande partie des effectifs de Chuze Fitness est une population plus jeune et férue de technologie. Avant d'adopter 360Learning, les méthodes de formation manuelles de l'équipe formation reposaient fortement sur un contenu statique et générique, qui ne parvenait pas à capter l'attention des Apprenants qui préfèrent des expériences numériques interactives et visuellement attrayantes, similaires aux médias sociaux.",[],{"type":61,"text":291,"spans":292,"direction":54},"Ce décalage a entraîné de faibles taux de complétion et un manque général d'enthousiasme pour les initiatives de formation. L'absence d'une Plateforme de formation centralisée et moderne signifiait que le contenu de la formation semblait souvent décousu et ad hoc, ce qui rendait difficile pour Chuze Fitness de motiver ses Collaborateurs à participer pleinement et à s'engager avec le matériel.\n",[],{"type":258,"text":294,"spans":295,"direction":54},"Le manque de standardisation rendait difficile pour le personnel d'offrir des expériences client cohérentes",[],{"type":61,"text":297,"spans":298,"direction":54},"En tant qu'entreprise en croissance qui acquérait également d'autres salles de sport, il est devenu très évident que la façon dont ils formaient les talents n'était pas évolutive. Un manque de standardisation a entraîné des écarts dans la qualité et les processus de formation, et même dans certaines opérations commerciales sur différents sites de salles de sport.",[],{"type":61,"text":300,"spans":301,"direction":54},"Il y avait des défis importants pour vérifier comment la formation était dispensée – et donc difficile de tenir les Formateurs vraiment responsables – ainsi qu'une préoccupation constante sur la manière d'introduire et d'intégrer authentiquement la culture et les processus de Chuze aux salles de sport existantes qui venaient d'être acquises par la marque.",[],{"type":61,"text":303,"spans":304,"direction":54},"Pour soutenir avec succès leur expansion rapide, Chuze Fitness avait besoin d'une source unique de vérité pour tous ses supports de formation afin de créer une solution évolutive qui pourrait maintenir sa culture unique et assurer des processus cohérents dans tous ses sites – et en plus de tout cela, prouver l'impact de ses efforts de formation et de développement.",[],"RichText$a9fefb7f-71de-4165-b3de-c37d8a8a88a2","RichText",{"variation":308,"version":204,"items":309,"primary":310,"id":315,"slice_type":306,"slice_label":40},"highlightedText",[],{"text":311},[312],{"type":61,"text":313,"spans":314,"direction":54},"« Avant 360Learning, tout était manuel. Maintenant, je ne peux pas imaginer un monde sans cela. Nous avons donné vie à l'apprentissage pour nos Collaborateurs et montré que leur équipe formation est composée de personnes réelles avec lesquelles le reste de l'entreprise peut interagir. Nous sommes devenus des célébrités au sein de notre propre organisation ! » - Jess Garcia, Responsable de la formation",[],"RichText$1923d11e-dc81-4687-b6ee-64f458aadc92",{"variation":203,"version":204,"items":317,"primary":318,"id":329,"slice_type":306,"slice_label":40},[],{"text":319},[320,323,326],{"type":239,"text":321,"spans":322,"direction":54},"La solution",[],{"type":61,"text":324,"spans":325,"direction":54},"Chuze Fitness recherchait une plateforme centralisée capable de rationaliser ses processus de formation, de fournir un suivi précis, de faciliter le partage des connaissances d'experts à grande échelle et d'engager ses effectifs jeunes et férus de technologie.",[],{"type":61,"text":327,"spans":328,"direction":54},"Ils avaient besoin d'un LMS convivial, personnalisable et capable de répondre à leurs besoins croissants. Après avoir évalué plusieurs options, y compris Docebo et SparkLearn, ils ont choisi 360Learning pour son interface engageante, sa facilité de création de contenu et ses analyses de données robustes.",[],"RichText$6d0d5d99-09a4-4102-a006-4f80052410fc",{"variation":308,"version":204,"items":331,"primary":332,"id":337,"slice_type":306,"slice_label":40},[],{"text":333},[334],{"type":61,"text":335,"spans":336,"direction":54},"« Nous savions qu'avec pratiquement n'importe quel LMS, il y aurait des statistiques et des données, mais nous voulions une plateforme qui ressemble à Chuze. 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La plateforme leur a permis de créer une source unique de vérité pour tous les supports de formation, assurant cohérence et précision sur tous les sites – mais aussi de développer et de faire grandir une culture d'apprentissage robuste.",[],{"type":61,"text":349,"spans":350,"direction":54},"Le processus de mise en œuvre s'est déroulé sans heurts, grâce au soutien dédié de l'équipe 360Learning.",[],"RichText$e6bdf311-de1e-4cad-a3ce-82e6b70ef8af",{"variation":308,"version":204,"items":353,"primary":354,"id":359,"slice_type":306,"slice_label":40},[],{"text":355},[356],{"type":61,"text":357,"spans":358,"direction":54},"« Il y avait quelque chose de différent dans la façon dont nous nous sentions avec l'équipe de 360Learning. La culture nous semblait similaire à la nôtre et nous pouvions dire que tout le monde avait beaucoup de passion et de soin pour son rôle – qu'ils soient de la tech, des ventes ou du support, ils étaient enthousiastes à propos de ce qu'ils faisaient. 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L'équipe formation a également créé un formulaire de demande de formation pour les aider à gérer l'augmentation des Besoins de formations qu'ils ont reçues depuis la mise en œuvre de 360Learning.",[],{"type":61,"text":255,"spans":374,"direction":54},[],{"type":258,"text":376,"spans":377,"direction":54},"Engagement et collaboration améliorés de la base vers le sommet",[],{"type":61,"text":379,"spans":380,"direction":54},"L'un des changements les plus notables avec 360Learning est l'engagement et la collaboration accrus parmi les Collaborateurs. Les Collaborateurs de première ligne peuvent désormais interagir facilement et directement avec le siège social, ce qui a renforcé un sentiment de connexion et de communauté chez Chuze Fitness.",[],{"type":61,"text":382,"spans":383,"direction":54},"Cela a également renforcé la visibilité de l'équipe formation, qui plaisante en disant qu'ils sont des \"Célébrités Chuze\" lorsque les Apprenants les reconnaissent dans les vidéos de leur contenu de formation.",[],{"type":61,"text":385,"spans":386,"direction":54},"Les fonctionnalités de médias sociaux familières de 360Learning, comme les emojis et les GIFs, résonnent bien avec leurs effectifs plus jeunes, rendant les sessions de formation plus engageantes et agréables.",[],{"type":61,"text":388,"spans":389,"direction":54},"« Le plus grand succès est la rétention d'informations. Mes nouveaux collaborateurs sont habitués à ce type d'apprentissage, donc les détails, qu'ils soient grands ou petits, semblent mieux rester. » - Manager de club, Chuze Fitness",[],{"type":61,"text":255,"spans":391,"direction":54},[],{"type":258,"text":393,"spans":394,"direction":54},"Reporting précis et responsabilisation",[],{"type":61,"text":396,"spans":397,"direction":54},"Grâce aux outils de Reporting approfondis et étendus de 360Learning, Chuze Fitness peut désormais suivre de manière fiable la complétion et la performance de toutes les formations à travers les groupes, les utilisateurs, les modules, les Chemins, et plus encore. 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assessments.",[],{"type":61,"text":255,"spans":800,"direction":54},[],{"type":61,"text":802,"spans":803,"direction":54},"Today, all of their 500+ internal employees have access to bespoke learning plans and hundreds of training sessions through Croud Campus by 360Learning.",[],{"type":61,"text":255,"spans":805,"direction":54},[],{"type":61,"text":807,"spans":808,"direction":54},"But prior to signing on with 360Learning, Croud faced three major challenges in their company-wide learning and development initiatives:",[],{"type":61,"text":255,"spans":810,"direction":54},[],{"type":258,"text":812,"spans":813,"direction":54},"1. Lackluster onboarding that didn’t move the needle for learners and left L&D in the dark ",[],{"type":61,"text":255,"spans":815,"direction":54},[],{"type":61,"text":817,"spans":818,"direction":54},"Over the last few years, the Croud Group has grown massively in terms of headcount and scope, and also acquired two other agencies: luxury-focused VERB Brands (now Croud Luxe), and global social media specialists Born Social.",[],"RichText$5973973a-a179-42cc-b59e-988d7fec1b8c",{"variation":308,"version":204,"items":821,"primary":822,"id":830,"slice_type":306,"slice_label":40},[],{"text":823},[824],{"type":61,"text":825,"spans":826,"direction":54},"“We have a wealth of digital marketing expertise within the business, but at this point we didn't have an efficient way of sharing it,” says Rhys Coleman, Senior L&D Manager at The Croud Group",[827],{"start":86,"end":828,"type":829},133,"strong","RichText$3abdee46-107d-41d1-a7cd-ef2474254caf",{"variation":203,"version":204,"items":832,"primary":833,"id":846,"slice_type":306,"slice_label":40},[],{"text":834},[835,841,843],{"type":61,"text":836,"spans":837,"direction":54},"While learning has always been part of the culture at Croud, he explained that “the digital side of things wasn't keeping up with the in-person side of things.”",[838],{"start":839,"end":840,"type":829},79,160,{"type":61,"text":255,"spans":842,"direction":54},[],{"type":61,"text":844,"spans":845,"direction":54},"Managing training documents through Google Drive created ongoing access problems and creating engaging training (and tracking it) at scale was another struggle. The team relied on Google Slides to present content, which wasn’t interactive and lacked diversity in format features.",[],"RichText$a48679d7-26d5-49fb-8c8e-87c78fd0d58d",{"variation":308,"version":204,"items":848,"primary":849,"id":863,"slice_type":306,"slice_label":40},[],{"text":850},[851],{"type":61,"text":852,"spans":853,"direction":54},"“It had gotten to a point where we were using multiple tools to try and provide the same service, and it became very difficult and frustrating for staff to find the right material for them when they needed it.”  - Rhys Coleman, Senior L&D Manager",[854,857,860],{"start":855,"end":856,"type":829},32,39,{"start":858,"end":859,"type":829},40,96,{"start":861,"end":862,"type":829},117,180,"RichText$22d1596c-8d4a-49a1-90e9-890fed9d79af",{"variation":203,"version":204,"items":865,"primary":866,"id":929,"slice_type":306,"slice_label":40},[],{"text":867},[868,871,873,876,878,881,884,887,890,892,895,897,902,904,907,909,912,914,919,921,924,926],{"type":61,"text":869,"spans":870,"direction":54},"Because Croud had no way of tracking the adoption or progress of their learning materials across the organization, they were left in the dark– unable to see what kind of impact their efforts had on the business, and whether learners were engaging with the content on a larger scale.",[],{"type":61,"text":255,"spans":872,"direction":54},[],{"type":258,"text":874,"spans":875,"direction":54},"2. Valuable time and money lost to Croudie quality control ",[],{"type":61,"text":255,"spans":877,"direction":54},[],{"type":61,"text":879,"spans":880,"direction":54},"Prior to 360Learning, the onboarding of new contractors to the Croudie Network was a time-consuming manual process. Without a standardized assessment system, they struggled to source the best freelance talent to work with. ",[],{"type":61,"text":882,"spans":883,"direction":54},"The Croud team relied on word-of-mouth, CV screening, and interviews to vet freelance applicants, which made it challenging to gauge their skills on-the-job and guarantee the quality of the work delivered, especially on an international level. ",[],{"type":61,"text":885,"spans":886,"direction":54},"The lack of quality control meant that Croud found themselves spending too much time and money reworking or validating client deliverables, and fixing these problems internally. ",[],{"type":61,"text":888,"spans":889,"direction":54},"Ultimately, this had an impact on not only Croud’s teams, but also their client expectations, which made the need for a global solution all the more pressing.",[],{"type":61,"text":255,"spans":891,"direction":54},[],{"type":258,"text":893,"spans":894,"direction":54},"3. Inability to upskill clients digitally with a comprehensive blended learning strategy ",[],{"type":61,"text":255,"spans":896,"direction":54},[],{"type":61,"text":898,"spans":899,"direction":54},"Before working with 360Learning, Rhys considered the idea of upskilling their clients digitally “somewhat of a pipe dream”. The problem was, again, a lack of the right digital tools and processes.",[900],{"start":859,"end":901,"type":829},122,{"type":61,"text":255,"spans":903,"direction":54},[],{"type":61,"text":905,"spans":906,"direction":54},"To save the agency time and money, the L&D team wanted to upskill clients with bespoke digital learning paths in addition to existing in-person training, to enable and empower clients to take on more marketing tasks themselves. ",[],{"type":61,"text":255,"spans":908,"direction":54},[],{"type":61,"text":910,"spans":911,"direction":54},"Croud’s L&D team knew they needed a powerful digital solution to achieve this blended approach, but also a seamless way to create content and roll it out to make this a truly successful offering for their customers. ",[],{"type":61,"text":255,"spans":913,"direction":54},[],{"type":61,"text":915,"spans":916,"direction":54},"All these challenges needed a single solution: a centralized learning platform that could harness internal subject-matter experts’ know-how. ",[917],{"start":918,"end":683,"type":829},47,{"type":61,"text":255,"spans":920,"direction":54},[],{"type":61,"text":922,"spans":923,"direction":54},"Because they had so many training documents and processes living in various locations, there was no overall visibility of what they had on offer. ",[],{"type":61,"text":255,"spans":925,"direction":54},[],{"type":61,"text":927,"spans":928,"direction":54},"Overall, The Croud Group needed a scalable solution which kept pace with the increasing size of the business without compromising quality.  To achieve this, they decided to overhaul their digital learning offering.",[],"RichText$8498b44d-a99c-499f-adff-e6104f025132",{"variation":308,"version":204,"items":931,"primary":932,"id":937,"slice_type":306,"slice_label":40},[],{"text":933},[934],{"type":61,"text":915,"spans":935,"direction":54},[936],{"start":918,"end":683,"type":829},"RichText$d338fd39-dcdb-43b7-802a-275a3cd43120",{"variation":203,"version":204,"items":939,"primary":940,"id":968,"slice_type":306,"slice_label":40},[],{"text":941},[942,945,947,950,952,963,965],{"type":239,"text":943,"spans":944,"direction":54},"The Solution",[],{"type":61,"text":255,"spans":946,"direction":54},[],{"type":61,"text":948,"spans":949,"direction":54},"In their search for a new learning management system, Croud’s L&D team wanted to make sure they weren’t restricted in the tools they could use, so integration with other tools was a big priority for them.",[],{"type":61,"text":255,"spans":951,"direction":54},[],{"type":61,"text":953,"spans":954,"direction":54},"The digital tools they were previously using lacked essential functionalities that many learners and admins needed. Overall, the L&D team understood that they wanted to not only keep up with work, but also build a best-in-class L&D strategy. ",[955,958],{"start":956,"end":957,"type":829},206,240,{"start":959,"end":957,"type":678,"data":960},228,{"link_type":680,"url":961,"target":962},"https:\u002F\u002F360learning.com\u002Fblog\u002Fld-strategy-roadmap","_self",{"type":61,"text":255,"spans":964,"direction":54},[],{"type":61,"text":966,"spans":967,"direction":54},"Since Croud employs a wide variety of specialists who are experts in their own fields, the L&D team knew it was essential to collaborate closely with these internal subject-matter experts to reflect best practices in all the training they put out. It was here that 360Learning’s focus on collaborative learning and powerful co-authoring features stood out. ",[],"RichText$de9bb56b-f6b6-4ca1-9c82-12cf348165f3",{"variation":308,"version":204,"items":970,"primary":971,"id":978,"slice_type":306,"slice_label":40},[],{"text":972},[973],{"type":61,"text":974,"spans":975,"direction":54},"“We’re big on using education to drive change, and this platform has really allowed us to level up how we do this.” - Emily Simou, Senior Resource Manager at Born Social",[976],{"start":84,"end":977,"type":829},115,"RichText$0bbd7cb0-1440-4eb7-b505-c070b0f2bf68",{"variation":203,"version":204,"items":980,"primary":981,"id":989,"slice_type":306,"slice_label":40},[],{"text":982},[983,986],{"type":61,"text":984,"spans":985,"direction":54},"Here’s how Croud uses 360Learning to transform their experts into champions for employee, partner, and customer growth.",[],{"type":258,"text":987,"spans":988,"direction":54},"1. Stronger onboarding and upskilling with centralized L&D ",[],"RichText$13dfe8dc-cc78-415f-98af-53a9530d8550",{"variation":308,"version":204,"items":991,"primary":992,"id":999,"slice_type":306,"slice_label":40},[],{"text":993},[994],{"type":61,"text":995,"spans":996,"direction":54},"“We created Croud Campus using 360Learning and having that as a central hub for all of our digital learning made the experience so much easier for our staff.” - Rhys Coleman, Senior L&D Manager",[997],{"start":84,"end":998,"type":829},158,"RichText$b32ecdd2-c93d-460d-8442-74eecc266c6d",{"variation":203,"version":204,"items":1001,"primary":1002,"id":1061,"slice_type":306,"slice_label":40},[],{"text":1003},[1004,1007,1009,1014,1016,1022,1024,1030,1033,1035,1038,1040,1045,1047,1056,1058],{"type":61,"text":1005,"spans":1006,"direction":54},"With Croud Campus by 360Learning, Croud finally has a one-stop shop for all their learning needs that's accessible to everybody in the company. This means the L&D team can fully support the rapid expansion of the Croud Group by providing standardized onboarding experiences for all their new hires.",[],{"type":61,"text":255,"spans":1008,"direction":54},[],{"type":61,"text":1010,"spans":1011,"direction":54},"“The thing that really stood out to us about 360Learning was the way in which it is both customizable and also has the ability to integrate with so many different tools as well.” - Joanna Martin, Head of L&D",[1012],{"start":84,"end":1013,"type":829},179,{"type":61,"text":255,"spans":1015,"direction":54},[],{"type":61,"text":1017,"spans":1018,"direction":54},"Head of People Operations Sophie Perks explains that the learning platform “really does feel like it's a part of The Croud Group, and we can use it across all of our different agencies as well and make it bespoke for them.”",[1019],{"start":1020,"end":1021,"type":829},75,223,{"type":61,"text":255,"spans":1023,"direction":54},[],{"type":61,"text":1025,"spans":1026,"direction":54},"Emily Simou, Senior Resource Manager at Born Social by The Croud Group, further explains, “As a creative agency, we are more likely to have neurodivergent employees. So it's really important that we’re able to share content in a number of different formats to cater to how people might need to consume information.”\n",[1027],{"start":1028,"end":1029,"type":829},90,315,{"type":61,"text":1031,"spans":1032,"direction":54},"360Learning’s user-friendly platform has enabled Croud and its partner agencies to create more engaging and digestible training content, and to experiment with more interactive learning formats for its diverse learner groups. ",[],{"type":61,"text":255,"spans":1034,"direction":54},[],{"type":61,"text":1036,"spans":1037,"direction":54},"Today, The Croud Group offers its employees an even wider variety of courses, including internal training content created by SMEs (subject-matter experts) and off-the-shelf content. ",[],{"type":61,"text":255,"spans":1039,"direction":54},[],{"type":61,"text":1041,"spans":1042,"direction":54},"“Starting a new job takes up a lot of headspace, so having the courses available on-demand has been helpful, when I can find a window that works for me to actually focus and absorb the information.” - Mitch Smith, SEO Account Manager at The Croud Group",[1043],{"start":84,"end":1044,"type":829},199,{"type":61,"text":255,"spans":1046,"direction":54},[],{"type":61,"text":1048,"spans":1049,"direction":54},"When the agency was using multiple tools to onboard and provide training, it was difficult to ensure all courses stayed up-to-date. With 360Learning, learners can instantly flag missing or outdated information with a comment in the course, and L&D can make updates on the fly in the authoring tool–all within the same platform. ",[1050],{"start":1051,"end":1052,"type":678,"data":1053},283,297,{"id":133,"type":108,"tags":1054,"lang":110,"slug":135,"first_publication_date":136,"last_publication_date":137,"uid":138,"data":1055,"link_type":117,"isBroken":119},[],{"category":116},{"type":61,"text":255,"spans":1057,"direction":54},[],{"type":61,"text":1059,"spans":1060,"direction":54},"By streamlining and centralizing onboarding and upskilling processes with 360Learning, Croud has achieved higher productivity and greater development opportunities for its individual team members.",[],"RichText$0cb3a098-37d2-4bf1-ad04-2992077c5f93",{"variation":203,"version":204,"items":1063,"primary":1064,"id":1127,"slice_type":306,"slice_label":40},[],{"text":1065},[1066,1069,1072,1074,1077,1079,1086,1088,1097,1099,1102,1104,1109,1111,1117,1119,1122,1124],{"type":258,"text":1067,"spans":1068,"direction":54},"2. Scaling Croudie Network growth with contractor assessments ",[],{"type":61,"text":1070,"spans":1071,"direction":54},"Previously, Croud struggled with ensuring the quality of contractor work, as they didn’t have the tools to assess individual applicants’ experience and skills at scale. ",[],{"type":61,"text":255,"spans":1073,"direction":54},[],{"type":61,"text":1075,"spans":1076,"direction":54},"360Learning’s platform has enabled Croud applicants to demonstrate their skills and aptitude during the onboarding process, rather than just listing them out as was done in the past. ",[],{"type":61,"text":255,"spans":1078,"direction":54},[],{"type":61,"text":1080,"spans":1081,"direction":54},"By requiring contractors to complete assessments in the onboarding process, the agency now tests their abilities before they’re assigned any client projects. This step enables Croud to standardize quality control in the Croudie Network, meaning they can give contractors more in-depth feedback, and provide their clients greater peace of mind.",[1082],{"start":1083,"end":1084,"type":1085},113,119,"em",{"type":61,"text":255,"spans":1087,"direction":54},[],{"type":61,"text":1089,"spans":1090,"direction":54},"With the variety of assessment options available in the authoring tool, knowledge and skill checks can now be completed asynchronously, which is vital when working across time zones with global clients and a network of international marketing experts.",[1091],{"start":1092,"end":1093,"type":678,"data":1094},56,70,{"id":133,"type":108,"tags":1095,"lang":110,"slug":135,"first_publication_date":136,"last_publication_date":137,"uid":138,"data":1096,"link_type":117,"isBroken":119},[],{"category":116},{"type":61,"text":255,"spans":1098,"direction":54},[],{"type":258,"text":1100,"spans":1101,"direction":54},"3. A dedicated training platform for client education",[],{"type":61,"text":255,"spans":1103,"direction":54},[],{"type":61,"text":1105,"spans":1106,"direction":54},"“Our clients work with us because they trust in our expertise in digital marketing, so in certain cases it makes sense for us to help their own staff upskill in these areas too.” - Rhys Coleman, Senior L&D Manager",[1107],{"start":84,"end":1108,"type":829},178,{"type":61,"text":255,"spans":1110,"direction":54},[],{"type":61,"text":1112,"spans":1113,"direction":54},"Having the right packaging for a client training platform is vital for a creative agency like The Croud Group. Rhys explains, “We wanted learners to be able to get up and running quickly and have our support whenever they need it, so having a platform which can be branded for those clients, be easy for them to use, and have a variety of ways to display information, were all important.”",[1114],{"start":1115,"end":1116,"type":829},126,388,{"type":61,"text":255,"spans":1118,"direction":54},[],{"type":61,"text":1120,"spans":1121,"direction":54},"360Learning’s platform has enabled The Croud Group to provide client training of an even higher standard by following up on in-person sessions with top-quality digital training. They’ve also begun rolling out digital-only training programs, opening up their client education offering to all regions where Croud conducts business. ",[],{"type":61,"text":255,"spans":1123,"direction":54},[],{"type":239,"text":1125,"spans":1126,"direction":54},"The Results ",[],"RichText$0b7bc8ef-4b8f-45f3-944e-b6e6519e5c80",{"variation":308,"version":204,"items":1129,"primary":1130,"id":1137,"slice_type":306,"slice_label":40},[],{"text":1131},[1132],{"type":61,"text":1133,"spans":1134,"direction":54},"“I feel like by engaging with 360Learning, we've been given the power to do things that we always knew we were capable of.” - Rhys Coleman, Senior L&D Manager",[1135],{"start":84,"end":1136,"type":829},123,"RichText$fe95332d-3a09-4ada-8a55-803ed7e25ae9",{"variation":203,"version":204,"items":1139,"primary":1140,"id":1194,"slice_type":306,"slice_label":40},[],{"text":1141},[1142,1145,1147,1150,1156,1164,1169,1173,1177,1181,1183,1186,1188],{"type":61,"text":1143,"spans":1144,"direction":54},"Since implementing 360Learning, The Croud Group is now able to consistently track progress and results across all their learning programs, from one place. They measure the performance of their training content with engagement data like reactions and comments, and in-depth reports on learner scores and platform usage. ",[],{"type":61,"text":255,"spans":1146,"direction":54},[],{"type":61,"text":1148,"spans":1149,"direction":54},"These are some of the results they’ve seen since implementing 360Learning:",[],{"type":61,"text":1151,"spans":1152,"direction":54},"• Average 99% positive reaction score on all learning content",[1153],{"start":1154,"end":1155,"type":829},2,22,{"type":61,"text":1157,"spans":1158,"direction":54},"• 50,338+ reactions from more than 2000 learners ",[1159,1161],{"start":1154,"end":1160,"type":829},19,{"start":1162,"end":1163,"type":829},34,48,{"type":61,"text":1165,"spans":1166,"direction":54},"• 230 learning paths and counting",[1167],{"start":1154,"end":1168,"type":829},21,{"type":61,"text":1170,"spans":1171,"direction":54},"• 1,588 internally-created courses used in the last year",[1172],{"start":1154,"end":1162,"type":829},{"type":61,"text":1174,"spans":1175,"direction":54},"• 142 days of training in the last 12 months\n",[1176],{"start":1154,"end":1155,"type":829},{"type":61,"text":1178,"spans":1179,"direction":54},"Rhys explains that, “People are able to get support with their learning needs in a way we couldn’t achieve before.”",[1180],{"start":1168,"end":977,"type":829},{"type":61,"text":255,"spans":1182,"direction":54},[],{"type":61,"text":1184,"spans":1185,"direction":54},"Having access to this full range of learning data and metrics enables their L&D team to prove greater business impact of their learning initiatives.",[],{"type":61,"text":255,"spans":1187,"direction":54},[],{"type":61,"text":1189,"spans":1190,"direction":54},"And these benefits aren’t limited to just the L&D team. Sophie Perks, Head of People Operations, says, “Having access to an easy-to-use training platform like this really does help you stand out from other digital marketing organizations when hiring, because you can offer people so much more than just their day job.”",[1191],{"start":1192,"end":1193,"type":829},102,318,"RichText$ef936077-858d-4aeb-a8e2-8cc27e4ecc83",{"variation":203,"version":204,"items":1196,"primary":1197,"id":1241,"slice_type":306,"slice_label":40},[],{"text":1198},[1199,1202,1204,1208,1210,1213,1215,1218,1220,1234,1236],{"type":239,"text":1200,"spans":1201,"direction":54},"The Future ",[],{"type":61,"text":255,"spans":1203,"direction":54},[],{"type":61,"text":1205,"spans":1206,"direction":54},"“I can't imagine life without 360Learning now.” -Joanna Martin, Head of L&D",[1207],{"start":84,"end":918,"type":829},{"type":61,"text":255,"spans":1209,"direction":54},[],{"type":61,"text":1211,"spans":1212,"direction":54},"Croud believes that without learning and development, there is no growth in the business. ",[],{"type":61,"text":255,"spans":1214,"direction":54},[],{"type":61,"text":1216,"spans":1217,"direction":54},"Going forward, the L&D team plans to further decentralize content creation and management, making collaborative learning and knowledge sharing more engaging and accessible than ever across the organization.",[],{"type":61,"text":255,"spans":1219,"direction":54},[],{"type":61,"text":1221,"spans":1222,"direction":54},"The team also wants to utilize more AI-powered features within the 360Learning platform to supercharge their efficiency and upskilling efforts, and free up even more time for high-level planning and strategy as they grow.",[1223],{"start":1224,"end":1225,"type":678,"data":1226},36,55,{"id":1227,"type":108,"tags":1228,"lang":110,"slug":1229,"first_publication_date":1230,"last_publication_date":1231,"uid":1232,"data":1233,"link_type":117,"isBroken":119},"ZInSDREAACQAJk-v",[],"supercharge-ld-with-ai","2023-06-26T22:49:16+0000","2026-08-26T07:51:32+0000","artificial-intelligence",{"category":116},{"type":61,"text":255,"spans":1235,"direction":54},[],{"type":61,"text":1237,"spans":1238,"direction":54},"“The tool itself is amazing, but it's nothing without the team as well, and we are really pleased to be able to work with the 360Learning team. L&D throws up constant challenges, but it's nice to know that we're able to face them together.” - Rhys Coleman, Senior L&D Manager",[1239],{"start":84,"end":1240,"type":829},241,"RichText$4fb8d5a6-25b9-4eec-b866-1f1c2b7c8e84",{"variation":203,"version":204,"items":1243,"primary":1244,"id":1279,"slice_type":713,"slice_label":40},[],{"document":1245},{"id":529,"type":530,"tags":1246,"lang":110,"slug":532,"first_publication_date":533,"last_publication_date":534,"uid":535,"data":1247,"link_type":117,"key":1278,"isBroken":119},[],{"body":1248,"form_config":1276},[1249,1267],{"variation":203,"version":204,"items":1250,"primary":1263,"id":568,"slice_type":569,"slice_label":40},[1251,1255,1259],{"benefit_icon":1252,"benefit_copy":548},{"dimensions":1253,"alt":40,"copyright":40,"url":543,"id":544,"edit":1254},{"width":98,"height":98},{"x":84,"y":84,"zoom":546,"background":547},{"benefit_icon":1256,"benefit_copy":555},{"dimensions":1257,"alt":40,"copyright":40,"url":552,"id":553,"edit":1258},{"width":98,"height":98},{"x":84,"y":84,"zoom":546,"background":547},{"benefit_icon":1260,"benefit_copy":562},{"dimensions":1261,"alt":40,"copyright":40,"url":559,"id":560,"edit":1262},{"width":98,"height":98},{"x":84,"y":84,"zoom":546,"background":547},{"title":1264},[1265],{"type":52,"text":566,"spans":1266,"direction":54},[],{"variation":203,"version":204,"items":1268,"primary":1269,"id":585,"slice_type":586,"slice_label":40},[],{"top_form_title":1270,"background_image":1273},[1271],{"type":52,"text":575,"spans":1272,"direction":54},[],{"dimensions":1274,"alt":581,"copyright":40,"url":582,"id":583,"edit":1275},{"width":579,"height":580},{"x":84,"y":84,"zoom":86,"background":87},{"id":588,"type":589,"tags":1277,"lang":110,"slug":535,"first_publication_date":591,"last_publication_date":592,"link_type":117,"key":710,"isBroken":119},[],"88ad6429-3239-492a-a9ad-65b27f27f175","ConversionForm$8486e8aa-3ed7-4379-a88c-a0b93c402ef8",{"variation":203,"version":204,"items":1281,"primary":2791,"id":2795,"slice_type":1690,"slice_label":40},[1282,1750,2310],{"resource":1283},{"id":1284,"type":41,"tags":1285,"lang":110,"slug":1286,"first_publication_date":1287,"last_publication_date":1288,"uid":1289,"data":1290,"link_type":117,"key":1749,"isBroken":119},"YmuQ8hEAAGycrYh0",[],"how-aircall-onboards-40-new-hires-a-month-with-one-full-time-ld-manager-via-collaborative-learning","2022-06-07T14:32:11+0000","2026-06-17T14:37:22+0000","aircall",{"body":1291,"tags":1691,"company_logo":1707,"illustration":1714,"key_figures":1721,"title":1745,"reading_time":55},[1292,1299,1327,1339,1361,1370,1382,1397,1407,1419,1428,1446,1455,1464,1479,1488,1497,1518,1529,1538,1581,1593,1621,1636,1651,1658],{"variation":727,"version":204,"items":1293,"primary":1295,"id":1298,"slice_type":733,"slice_label":40},[1294],{},{"is_ai_theme":119,"title":1296,"wistia_id":1297},[],"k42azayla9","VideoPlayer$52971ee8-5efb-44a1-b835-548bfcc0799f",{"variation":203,"version":204,"items":1300,"primary":1321,"id":1326,"slice_type":243,"slice_label":40},[1301,1311],{"profile_picture":1302,"name":1309,"role":1310},{"dimensions":1303,"alt":1304,"copyright":40,"url":1305,"id":1306,"edit":1307},{"width":209,"height":209},"Marine de Scorbiac | Aircall","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fcd359591-3f7b-4c35-8595-441e594cbd1a_Marine+de+Scorbiac++-+Aircall.jpg?auto=format%2Ccompress&rect=0%2C0%2C8894%2C8894&w=128&h=128","YSehnBAAAGbvJou_",{"x":84,"y":84,"zoom":1308,"background":547},0.11996251171508904,"Marine de Scorbiac","VP Talent - Learning & Development",{"profile_picture":1312,"name":1319,"role":1320},{"dimensions":1313,"alt":1314,"copyright":40,"url":1315,"id":1316,"edit":1317},{"width":209,"height":209},"Missy Strong | Aircall","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fe9b9341d-4071-4a63-a70c-460e0e478bd9_Missy+Strong+-+Aircall.jpg?auto=format%2Ccompress&rect=0%2C0%2C5177%2C5177&w=128&h=128","YQBx4xMAACQAW5qE",{"x":84,"y":84,"zoom":1318,"background":547},0.15724815724815724,"Missy Strong","Global Learning & Talent Development Partner",{"team_title":1322},[1323],{"type":239,"text":1324,"spans":1325},"The team",[],"Team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"variation":203,"version":204,"items":1328,"primary":1330,"id":1338,"slice_type":306,"slice_label":40},[1329],{},{"text":1331},[1332,1335],{"type":239,"text":1333,"spans":1334},"The challenge",[],{"type":61,"text":1336,"spans":1337},"Aircall has 650 employees around the globe, and the company is still growing, fast. To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":308,"version":204,"items":1340,"primary":1342,"id":1360,"slice_type":306,"slice_label":40},[1341],{},{"text":1343},[1344,1348,1352,1356],{"type":61,"text":1345,"spans":1346},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[1347],{"start":84,"end":1154,"type":829},{"type":61,"text":1349,"spans":1350},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[1351],{"start":84,"end":1154,"type":829},{"type":61,"text":1353,"spans":1354},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[1355],{"start":84,"end":1154,"type":829},{"type":61,"text":1357,"spans":1358},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[1359],{"start":84,"end":658,"type":829},"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":203,"version":204,"items":1362,"primary":1364,"id":1369,"slice_type":306,"slice_label":40},[1363],{},{"text":1365},[1366],{"type":61,"text":1367,"spans":1368}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":203,"version":204,"items":1371,"primary":1373,"id":1381,"slice_type":306,"slice_label":40},[1372],{},{"text":1374},[1375,1378],{"type":239,"text":1376,"spans":1377},"The solution",[],{"type":61,"text":1379,"spans":1380},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":203,"version":204,"items":1383,"primary":1385,"id":1396,"slice_type":306,"slice_label":40},[1384],{},{"text":1386},[1387,1390,1393],{"type":258,"text":1388,"spans":1389},"1. Collaborative learning enables Aircall to scale fast",[],{"type":61,"text":1391,"spans":1392},"Aircall is growing at an increasingly rapid rate, so it was critical for Marine and Missy to choose an onboarding solution that would keep up with the pace of new hires entering the business. “Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner,” says Marine. ",[],{"type":61,"text":1394,"spans":1395},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. This shows just how efficient their onboarding system is. ",[],"RichText$b0574431-98d3-49d7-815c-a2ceebf64d7d",{"variation":308,"version":204,"items":1398,"primary":1400,"id":1406,"slice_type":306,"slice_label":40},[1399],{},{"text":1401},[1402],{"type":61,"text":1403,"spans":1404},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". ",[1405],{"start":84,"end":209,"type":829},"RichText$e565cdb0-e8b9-4958-a7da-5d8cffc5b0ea",{"variation":203,"version":204,"items":1408,"primary":1410,"id":1418,"slice_type":306,"slice_label":40},[1409],{},{"text":1411},[1412,1415],{"type":61,"text":1413,"spans":1414},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":61,"text":1416,"spans":1417},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],"RichText$d4cf0ffa-b394-406c-bd09-da21c8dd7d9d",{"variation":308,"version":204,"items":1420,"primary":1422,"id":1427,"slice_type":306,"slice_label":40},[1421],{},{"text":1423},[1424],{"type":61,"text":1425,"spans":1426},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],"RichText$ccbe4e8d-b225-4b6c-9e52-f79ecfe5d060",{"variation":203,"version":204,"items":1429,"primary":1431,"id":1445,"slice_type":306,"slice_label":40},[1430],{},{"text":1432},[1433,1436,1439,1442],{"type":258,"text":1434,"spans":1435},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":61,"text":1437,"spans":1438},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":61,"text":1440,"spans":1441},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":61,"text":1443,"spans":1444},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],"RichText$449e0ec9-819a-402f-be73-c2ff8db4c94c",{"variation":308,"version":204,"items":1447,"primary":1449,"id":1454,"slice_type":306,"slice_label":40},[1448],{},{"text":1450},[1451],{"type":61,"text":1452,"spans":1453},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":203,"version":204,"items":1456,"primary":1458,"id":1463,"slice_type":306,"slice_label":40},[1457],{},{"text":1459},[1460],{"type":61,"text":1461,"spans":1462},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":203,"version":204,"items":1465,"primary":1467,"id":1478,"slice_type":306,"slice_label":40},[1466],{},{"text":1468},[1469,1472,1475],{"type":258,"text":1470,"spans":1471},"3. Collaborative learning provides a single source of truth",[],{"type":61,"text":1473,"spans":1474},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":61,"text":1476,"spans":1477},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],"RichText$4105811b-ccb1-45c1-8db6-5911edd2ff43",{"variation":308,"version":204,"items":1480,"primary":1482,"id":1487,"slice_type":306,"slice_label":40},[1481],{},{"text":1483},[1484],{"type":61,"text":1485,"spans":1486},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],"RichText$eac8d83f-1bd2-4d74-b190-2e85d6561180",{"variation":203,"version":204,"items":1489,"primary":1491,"id":1496,"slice_type":306,"slice_label":40},[1490],{},{"text":1492},[1493],{"type":61,"text":1494,"spans":1495},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":203,"version":204,"items":1498,"primary":1500,"id":1517,"slice_type":306,"slice_label":40},[1499],{},{"text":1501},[1502,1505,1508,1511],{"type":258,"text":1503,"spans":1504},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":61,"text":1506,"spans":1507},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":61,"text":1509,"spans":1510},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":61,"text":1512,"spans":1513},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[1514],{"start":1515,"end":1516,"type":829},255,256,"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":308,"version":204,"items":1519,"primary":1521,"id":1528,"slice_type":306,"slice_label":40},[1520],{},{"text":1522},[1523],{"type":61,"text":1524,"spans":1525},"\"Without learning, we aren’t really Aircall\". ",[1526],{"start":84,"end":1527,"type":829},46,"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":203,"version":204,"items":1530,"primary":1532,"id":1537,"slice_type":306,"slice_label":40},[1531],{},{"text":1533},[1534],{"type":61,"text":1535,"spans":1536},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":203,"version":204,"items":1539,"primary":1541,"id":1580,"slice_type":306,"slice_label":40},[1540],{},{"text":1542},[1543,1546,1549,1556,1568,1577],{"type":258,"text":1544,"spans":1545},"5. Collaborative learning increases efficiency through useful product features",[],{"type":61,"text":1547,"spans":1548},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":61,"text":1550,"spans":1551},"• Paths. The Paths feature allows course creators to combine several courses on the same topic into one path. This enables courses to be broken down into digestible chunks which is crucial for learners who can’t attend live training sessions. ",[1552],{"start":1154,"end":1553,"type":678,"data":1554},7,{"link_type":680,"url":1555},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-update-squad-overview-feedback-inbox\u002F",{"type":61,"text":1557,"spans":1558},"• Reactions and Relevance Scores. The Reactions and Relevance Score features give course creators the ability to keep track of learners’ progress and gather feedback in real-time, allowing course creators to discuss or refine their content.",[1559,1563,1567],{"start":1154,"end":1560,"type":678,"data":1561},11,{"link_type":680,"url":1562},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F",{"start":1564,"end":855,"type":678,"data":1565},16,{"link_type":680,"url":1566},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F",{"start":855,"end":1162,"type":829},{"type":61,"text":1569,"spans":1570},"• Discussion forum. The discussion forum in 360Learning brings to life the social aspect of learning. 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The company hired 150 employees, started establishing teams in Italy and Germany, and expanded its product offering.",[3183],{"start":84,"end":3184,"type":829},58,{"type":61,"text":255,"spans":3186},[],{"type":61,"text":3188,"spans":3189},"With these massive challenges, the company’s existing training solution no longer met the needs of the team. For Estefania (Fani) Rodriguez Merino, Revenue Enablement Manager in charge of sales training at Yousign, the onboarding process was due for a major overhaul. ",[],{"type":61,"text":255,"spans":3191},[],{"type":61,"text":3193,"spans":3194},"Like many hyper-growing sales teams, Yousign ran into the following challenges:",[],{"type":61,"text":255,"spans":3196},[],{"type":61,"text":3198,"spans":3199},"• Un-standardized training paths, in particular for onboarding, which delayed new joiners’ ramp-up",[3200],{"start":84,"end":3201,"type":829},33,{"type":61,"text":3203,"spans":3204},"• Busy internal experts (sales reps, pre-sales teams) having little time to devote to onboarding meetings and check-ups",[3205],{"start":84,"end":3206,"type":829},23,{"type":61,"text":3208,"spans":3209},"• Low engagement in continuous training",[3210],{"start":84,"end":1564,"type":829},{"type":61,"text":3212,"spans":3213},"• Difficulties in measuring progress and skills acquisition.",[3214],{"start":84,"end":1874,"type":829},{"type":61,"text":255,"spans":3216},[],{"type":61,"text":3218,"spans":3219},"Something had to change to support the team’s growth at scale, while easing Fani’s day-to-day work. ",[3220],{"start":2289,"end":2511,"type":829},"RichText$d322bcdc-a376-4a35-8693-0470314acb34",{"variation":203,"version":204,"items":3223,"primary":3225,"id":3236,"slice_type":306,"slice_label":40},[3224],{},{"text":3226},[3227,3229,3231],{"type":239,"text":1887,"spans":3228},[],{"type":61,"text":255,"spans":3230},[],{"type":61,"text":3232,"spans":3233},"Fani now feels that “360Learning was the right call for Yousign”. Let’s zoom in on what made this change possible. ",[3234],{"start":1576,"end":3235,"type":829},65,"RichText$29091a78-6cfc-4ecd-be01-a686b3fc0a6a",{"variation":203,"version":204,"items":3238,"primary":3240,"id":3260,"slice_type":306,"slice_label":40},[3239],{},{"text":3241},[3242,3245,3248,3255],{"type":258,"text":3243,"spans":3244},"Standardizing training into a single source of truth \n",[],{"type":61,"text":3246,"spans":3247},"Step number 1: streamlining training quality for all learners.",[],{"type":61,"text":3249,"spans":3250},"As soon as the project kicked off, Fani was able to easily digitize the training courses by leveraging existing documentation. Thanks to the ultra-intuitive authoring tool, Fani added videos, quizzes, and other resources to create training courses at the cutting edge of digital pedagogy.",[3251],{"start":3252,"end":3253,"type":678,"data":3254},157,171,{"link_type":680,"url":1946},{"type":61,"text":3256,"spans":3257},"Hypergrowth? Changes in the organization? Constant product evolutions? Not a problem with instant content updates capabilities. With such seamless maintenance, the 360Learning platform quickly reached the status of in-house source of truth. Fani explains:",[3258],{"start":3259,"end":1240,"type":829},215,"RichText$637026cb-e7d2-4f76-b8b2-1b6b2b7b4905",{"variation":308,"version":204,"items":3262,"primary":3264,"id":3271,"slice_type":306,"slice_label":40},[3263],{},{"text":3265},[3266],{"type":61,"text":3267,"spans":3268},"\"360Learning has become our true source of truth. Every new recruit to the Revenue team can easily find details on our processes, alongside additional upskilling resources” ",[3269],{"start":84,"end":3270,"type":829},173,"RichText$38cfc3a5-cb0c-40d8-a289-6a96a07cb0de",{"variation":203,"version":204,"items":3273,"primary":3275,"id":3285,"slice_type":306,"slice_label":40},[3274],{},{"text":3276},[3277,3282],{"type":61,"text":3278,"spans":3279},"With this improved onboarding process, Fani was able to save a lot of time which she promptly reinvested into strategic projects. The centralized online onboarding now allows new recruits to learn with the same quality of training and greater autonomy. With the time saved on onboarding, Fani can shift her focus onto projects which had been put on hold for a while, such as best practice guides, or industry-specific learning tracks.",[3280],{"start":84,"end":3281,"type":829},130,{"type":61,"text":3283,"spans":3284},"And because training doesn’t stop at onboarding, every new recruit to the Revenue team has access to the Revenue Academy to dive deeper into topics related to their own role. ",[],"RichText$146f10ae-94f2-4cec-bcef-64075c040c68",{"variation":203,"version":204,"items":3287,"primary":3289,"id":3306,"slice_type":306,"slice_label":40},[3288],{},{"text":3290},[3291,3294,3296,3299],{"type":258,"text":3292,"spans":3293},"Involving business experts strategically",[],{"type":61,"text":255,"spans":3295},[],{"type":61,"text":3297,"spans":3298},"With the previous method, business experts didn't have the time to meet with each cohort of learners. A missed opportunity to share crucial knowledge. ",[],{"type":61,"text":3300,"spans":3301},"Thanks to collaborative editing capabilities (co-authors, internal comments), business experts can now encapsulate their knowledge into online courses in just a few minutes. Fani keeps control over training distribution with 360Learning’s sharing workflows:",[3302,3304],{"start":2180,"end":2509,"type":678,"data":3303},{"link_type":680,"url":1946,"target":1947},{"start":2751,"end":3305,"type":829},172,"RichText$6adc3f5f-567d-4715-bc76-6ecec8d32373",{"variation":308,"version":204,"items":3308,"primary":3310,"id":3317,"slice_type":306,"slice_label":40},[3309],{},{"text":3311},[3312],{"type":61,"text":3313,"spans":3314},"\"I can't create all of the courses, but I still manage content distribution because I have the expertise to find the best way to get the message across to the teams successfully, as well as ensuring that our courses meet our brand guidelines”. 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With the collaborative learning capabilities that make up 360Learning's DNA, learners interact throughout the course via forums and comments. Ideal for instilling a sense of community, but also for ensuring continuous knowledge sharing. Fani testifies to the depth of these exchanges:",[3349],{"start":3350,"end":1709,"type":678,"data":3351},129,{"link_type":680,"url":1574},"RichText$e1ed9398-05e9-435d-96c5-c825aab05f3a",{"variation":308,"version":204,"items":3354,"primary":3356,"id":3363,"slice_type":306,"slice_label":40},[3355],{},{"text":3357},[3358],{"type":61,"text":3359,"spans":3360},"\"Learners are constantly sharing feedback with one another. They’re always refining the information available, to the point where they regularly help me update the training. It's very enriching!\"",[3361],{"start":84,"end":3362,"type":829},195,"RichText$db8071b0-b38b-418f-9ddf-cc49ee55104f",{"variation":203,"version":204,"items":3365,"primary":3367,"id":3394,"slice_type":306,"slice_label":40},[3366],{},{"text":3368},[3369,3372,3375,3378,3389,3391],{"type":258,"text":3370,"spans":3371},"Measuring progress continuously\n",[],{"type":61,"text":3373,"spans":3374},"Finally, the biggest change for sales training comes with the ability to measure the impact of training in real time.",[],{"type":61,"text":3376,"spans":3377},"Fani can now instantly track learner progress at any given time, and connect their progression with skills development objectives via more than 50 stats charts. The 360Learning platform has become an essential part of her practice, to the point where she confides that \"[her] 360Learning tab is always open\".",[],{"type":61,"text":3379,"spans":3380},"With the Coaching solution, Fani and her team can validate learners' skills with an integrated video pitch assessment solution. Each sales rep records a presentation on video, which is then submitted to their coach in a 1:1, asynchronous forum. According to Fani, this is a valuable tool for ensuring that sales reps are equipped to meet prospects across the different business verticals addressed by Yousign, without any sales surprises.",[3381,3384],{"start":2829,"end":2289,"type":678,"data":3382},{"link_type":680,"url":3383},"https:\u002F\u002F360learning.com\u002Fsolution\u002Fcoaching\u002F",{"start":3385,"end":3386,"type":678,"data":3387},422,437,{"link_type":680,"url":3388},"https:\u002F\u002F360learning.com\u002Fuse-cases\u002Fsales-enablement\u002F",{"type":61,"text":255,"spans":3390},[],{"type":61,"text":3392,"spans":3393},"Jamie-Lee Simard, CSM at Yousign, talks to benefits of training to prepare for future customer interactions:",[],"RichText$86f2b4f0-0d88-4378-9df7-e3091013f6db",{"variation":308,"version":204,"items":3396,"primary":3398,"id":3405,"slice_type":306,"slice_label":40},[3397],{},{"text":3399},[3400],{"type":61,"text":3401,"spans":3402},"\"Humans learn by doing. Having to record your screen to give a short demonstration is very instructive!\"",[3403],{"start":84,"end":3404,"type":829},104,"RichText$da61570e-5396-4509-9746-b5cc96a63d51",{"variation":203,"version":204,"items":3407,"primary":3409,"id":3443,"slice_type":306,"slice_label":40},[3408],{},{"text":3410},[3411,3414,3417,3419,3424,3428,3433,3435,3438,3440],{"type":239,"text":3412,"spans":3413},"Results\n",[],{"type":61,"text":3415,"spans":3416},"One year post-launch, Yousign’s results speak for themselves: ",[],{"type":61,"text":255,"spans":3418},[],{"type":61,"text":3420,"spans":3421},"• 82% of meeting their targets during ramp up time by new sales reps",[3422],{"start":84,"end":3423,"type":829},51,{"type":61,"text":3425,"spans":3426},"• 9 in 10 trial periods validated, thanks in particular to the solid foundation of onboarding",[3427],{"start":84,"end":3201,"type":829},{"type":61,"text":3429,"spans":3430},"• 84% training completion rate since the launch of the 360Learning platform ",[3431],{"start":84,"end":3432,"type":829},31,{"type":61,"text":255,"spans":3434},[],{"type":61,"text":3436,"spans":3437},"The best feedback comes from learners themselves: Fani regularly receives Slack messages that speak to the quality of the training and its impact on their deals. ",[],{"type":61,"text":255,"spans":3439},[],{"type":61,"text":3441,"spans":3442},"Last but not least, this revamped sales training is a major advantage for Yousign’s employer brand in an ultra-competitive market. According to Fani :",[],"RichText$41217e8c-3f3c-494a-8936-846bab8c4c00",{"variation":308,"version":204,"items":3445,"primary":3447,"id":3453,"slice_type":306,"slice_label":40},[3446],{},{"text":3448},[3449],{"type":61,"text":3450,"spans":3451},"\"New joiners tell us they've never experienced an onboarding program like this. It's a real asset for us!\"",[3452],{"start":84,"end":2576,"type":829},"RichText$bef4b3fc-5480-4979-9529-cc1b13bfc90e",{"variation":203,"version":204,"items":3455,"primary":3457,"id":3487,"slice_type":306,"slice_label":40},[3456],{},{"text":3458},[3459,3462,3464,3467,3469,3477,3479,3482,3484],{"type":239,"text":3460,"spans":3461},"Next steps",[],{"type":61,"text":255,"spans":3463},[],{"type":258,"text":3465,"spans":3466},"Do more with less",[],{"type":61,"text":255,"spans":3468},[],{"type":61,"text":3470,"spans":3471},"After last year's period of unprecedented expansion, Yousign is now looking to stabilize. In one word (or four): do more with less. 360Learning is proving to be an excellent tool not only to communicate on strategy changes, but also for diving deeper into existing projects. For instance, Fani is now using the platform to develop a skills enhancement program to upskill the sales team on managing more complex projects and sales cycles, in line with the company's global strategy. It is also paving the way for a Revenue Leaders Academy, which will focus on standardizing sales best practices. ",[3472,3474],{"start":84,"end":3473,"type":829},88,{"start":1083,"end":3281,"type":678,"data":3475},{"link_type":680,"url":3476,"target":1947},"https:\u002F\u002F360learning.com\u002Fblog\u002Fdo-more-with-less\u002F",{"type":61,"text":255,"spans":3478},[],{"type":258,"text":3480,"spans":3481},"Company-wide expansion ",[],{"type":61,"text":255,"spans":3483},[],{"type":61,"text":3485,"spans":3486},"Thanks to the power of HR integrations and the proven success of the sales training pilot, Fani hopes to bring the rest of Yousign's teams onto the platform very soon. 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Electric","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F79ae2e27-0fce-49bd-9024-1114a6c7f25f_MitsubishiElectric_LanceHitchins+%281%29.png?auto=format%2Ccompress&rect=-6%2C0%2C1718%2C1718&w=128&h=128","YmpYXBEAAGycqEmV",{"x":3607,"y":84,"zoom":3608,"background":87},-6,0.27292110874200426,"Lance Hitchins","Head of Customer Training",{"team_title":3612},[3613],{"type":239,"text":1324,"spans":3614},[],{"variation":203,"version":204,"items":3616,"primary":3618,"id":1338,"slice_type":306,"slice_label":40},[3617],{},{"text":3619},[3620,3622,3625,3628],{"type":239,"text":1333,"spans":3621},[],{"type":61,"text":3623,"spans":3624},"Mitsubishi Electric is a market leader in heat pumps and air conditioning units around the world. To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":61,"text":3626,"spans":3627},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":61,"text":3629,"spans":3630},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],{"variation":203,"version":204,"items":3632,"primary":3634,"id":1381,"slice_type":306,"slice_label":40},[3633],{},{"text":3635},[3636,3639,3642],{"type":258,"text":3637,"spans":3638,"direction":54},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":61,"text":3640,"spans":3641,"direction":54},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":61,"text":3643,"spans":3644,"direction":54},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],{"variation":308,"version":204,"items":3646,"primary":3648,"id":3655,"slice_type":306,"slice_label":40},[3647],{},{"text":3649},[3650],{"type":61,"text":3651,"spans":3652},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[3653],{"start":84,"end":3654,"type":829},221,"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":203,"version":204,"items":3657,"primary":3659,"id":3667,"slice_type":306,"slice_label":40},[3658],{},{"text":3660},[3661,3664],{"type":61,"text":3662,"spans":3663},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":61,"text":3665,"spans":3666},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":203,"version":204,"items":3669,"primary":3671,"id":3678,"slice_type":306,"slice_label":40},[3670],{},{"text":3672},[3673,3675],{"type":239,"text":1376,"spans":3674},[],{"type":61,"text":3676,"spans":3677},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":308,"version":204,"items":3680,"primary":3682,"id":3708,"slice_type":306,"slice_label":40},[3681],{},{"text":3683},[3684,3688,3693,3697,3701,3705],{"type":61,"text":3685,"spans":3686},"1) Blended learning: Using an 80\u002F20 model to deliver training",[3687],{"start":84,"end":1576,"type":829},{"type":61,"text":3689,"spans":3690},"2) Authoring: Developing content in-house with an authoring tool",[3691],{"start":84,"end":3692,"type":829},13,{"type":61,"text":3694,"spans":3695},"3) Social: Enabling learners to interact with trainers",[3696],{"start":84,"end":2180,"type":829},{"type":61,"text":3698,"spans":3699},"4) Engagement: Accessing dashboards to track engagement and usage",[3700],{"start":84,"end":2650,"type":829},{"type":61,"text":3702,"spans":3703},"5) Upskill: Supporting the L&D team to acquire new skills",[3704],{"start":84,"end":1560,"type":829},{"type":61,"text":3706,"spans":3707},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":203,"version":204,"items":3710,"primary":3712,"id":1974,"slice_type":306,"slice_label":40},[3711],{},{"text":3713},[3714,3716,3719,3721,3728,3730,3733,3735],{"type":258,"text":3685,"spans":3715},[],{"type":61,"text":3717,"spans":3718},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":61,"text":255,"spans":3720},[],{"type":61,"text":3722,"spans":3723},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[3724],{"start":1160,"end":2645,"type":678,"data":3725},{"link_type":680,"url":3726,"target":3727},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":61,"text":255,"spans":3729},[],{"type":61,"text":3731,"spans":3732},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":61,"text":255,"spans":3734},[],{"type":61,"text":3736,"spans":3737},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],{"variation":203,"version":204,"items":3739,"primary":3741,"id":2005,"slice_type":306,"slice_label":40},[3740],{},{"text":3742},[3743,3745,3748,3754,3756],{"type":258,"text":3689,"spans":3744,"direction":54},[],{"type":61,"text":3746,"spans":3747,"direction":54},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":61,"text":3749,"spans":3750,"direction":54},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[3751],{"start":2650,"end":2043,"type":678,"data":3752},{"link_type":680,"url":3753,"target":1947},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":61,"text":255,"spans":3755,"direction":54},[],{"type":61,"text":3757,"spans":3758,"direction":54},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],{"variation":203,"version":204,"items":3760,"primary":3762,"id":3782,"slice_type":306,"slice_label":40},[3761],{},{"text":3763},[3764,3766,3772,3774,3777,3779],{"type":258,"text":3694,"spans":3765},[],{"type":61,"text":3767,"spans":3768},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[3769],{"start":2104,"end":1160,"type":678,"data":3770},{"link_type":680,"url":3771,"target":1947},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":61,"text":255,"spans":3773},[],{"type":61,"text":3775,"spans":3776},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":61,"text":255,"spans":3778},[],{"type":61,"text":3780,"spans":3781},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":203,"version":204,"items":3784,"primary":3786,"id":3797,"slice_type":306,"slice_label":40},[3785],{},{"text":3787},[3788,3790],{"type":258,"text":3698,"spans":3789},[],{"type":61,"text":3791,"spans":3792},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[3793],{"start":3794,"end":3795,"type":678,"data":3796},217,226,{"link_type":680,"url":1562,"target":3727},"RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":308,"version":204,"items":3799,"primary":3801,"id":3807,"slice_type":306,"slice_label":40},[3800],{},{"text":3802},[3803],{"type":61,"text":3804,"spans":3805},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. 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Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":61,"text":255,"spans":3819},[],{"type":61,"text":3821,"spans":3822},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":61,"text":255,"spans":3824},[],{"type":61,"text":3826,"spans":3827},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":203,"version":204,"items":3830,"primary":3832,"id":3839,"slice_type":306,"slice_label":40},[3831],{},{"text":3833},[3834,3836],{"type":239,"text":1587,"spans":3835},[],{"type":61,"text":3837,"spans":3838},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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To stay on top, they need to ensure that their help desk technicians are up to date in an industry that is known for moving rapidly–that’s why they’re always working to ramp up the skills of new hires.",[4024],{"start":84,"end":1560,"type":678,"data":4025},{"link_type":680,"url":4026,"target":1947},"https:\u002F\u002Fwww.connectwise.com\u002F",{"type":61,"text":4028,"spans":4029}," Here at 360Learning, we know that onboarding new hires can sometimes be tricky to get right, especially when faced with the challenges of shifting to hybrid and remote working. ",[],{"type":61,"text":4031,"spans":4032}," For Lee Savage, Help Desk Trainer at ConnectWise, meeting this challenge meant looking for a way to keep all their onboarding deliverables in one spot and leveraging all the great know-how they had within their subject matter experts to help new hires.  ",[4033],{"start":55,"end":1729,"type":678,"data":4034},{"link_type":680,"url":4035},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flee-savage-97013a216\u002F",{"type":61,"text":4037,"spans":4038}," We had the chance to speak to Lee about how ConnectWise helps every new hire make an immediate impact through great onboarding and peer-driven upsilling.",[],{"variation":203,"version":204,"items":4040,"primary":4042,"id":4056,"slice_type":306,"slice_label":40},[4041],{},{"text":4043},[4044,4047,4050,4053],{"type":258,"text":4045,"spans":4046},"ConnectWise had to boost onboarding to match a fast-moving industry\n",[],{"type":61,"text":4048,"spans":4049},"For Lee and the L&D team, a big challenge was keeping all of their training material in a central location. Previously, they were dealing with multiple platforms but by using 360Learning, they have been able to combine everything in one location.",[],{"type":61,"text":4051,"spans":4052}," Fixing that first hurdle, Lee says, meant the L&D team spent less time doing non-training activities. “Speed is a huge factor for us,” he says. “The IT industry is all about rapid change, and being able to update and move things quickly is huge for us.” For example, Lee can now complete his onboarding setup for new hires in five minutes—a huge change.",[],{"type":61,"text":4054,"spans":4055}," “The other major issue,” says Lee, “is putting our IT Nation community together with our technicians.” Adding IT Nation meetings as on-demand style video presentations provided ConnectWise’s technicians with another way to connect to the forum where partners, vendors, and colleagues discuss best practice and product improvement.",[],"RichText$df1a8a6d-26e8-47a2-b26c-38e3981118e6",{"variation":308,"version":204,"items":4058,"primary":4060,"id":4067,"slice_type":306,"slice_label":40},[4059],{},{"text":4061},[4062],{"type":61,"text":4063,"spans":4064}," “The thing that I think we all here at ConnectWise love about 360Learning is the connectivity,” explains Lee. “Getting people together. 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These were:",[],"RichText$e2a47d4a-3040-4007-8b1e-8d3732b34266",{"variation":308,"version":204,"items":4090,"primary":4092,"id":4110,"slice_type":306,"slice_label":40},[4091],{},{"text":4093},[4094,4098,4102,4106],{"type":61,"text":4095,"spans":4096}," 1) Speed: Building, shipping, and updating modules took just 1-2 weeks",[4097],{"start":86,"end":2180,"type":829},{"type":61,"text":4099,"spans":4100},"2) Relevance: It became a lot easier to reflect current market developments",[4101],{"start":84,"end":3692,"type":829},{"type":61,"text":4103,"spans":4104},"3) Integrations: 360Learning’s integration with PowerApps offered a seamless experience",[4105],{"start":84,"end":1564,"type":829},{"type":61,"text":4107,"spans":4108},"4) Collaboration: Subject-matter experts could quickly and easily build courses",[4109],{"start":84,"end":1744,"type":829},"RichText$ce8b16c7-e616-4aaa-a891-f4cb7f103ab9",{"variation":203,"version":204,"items":4112,"primary":4114,"id":4119,"slice_type":306,"slice_label":40},[4113],{},{"text":4115},[4116],{"type":61,"text":4117,"spans":4118},"For Lee, these four key areas were critical to helping every new hire make an immediate impact. And with speed being key to their industry, the first area was about creating and deploying courses quickly.",[],"RichText$2072629c-79b6-4ce3-8cbb-04da5985302a",{"variation":203,"version":204,"items":4121,"primary":4123,"id":4137,"slice_type":306,"slice_label":40},[4122],{},{"text":4124},[4125,4128,4131,4134],{"type":258,"text":4126,"spans":4127},"1) Speed: Just 1-2 weeks to build, ship, and update modules\n",[],{"type":61,"text":4129,"spans":4130},"As Lee explains, ease of use and speed was really important for ConnectWise. “With our previous setup,” he says, “it would take us anywhere from a month to two months to set up a course, whether it was a short or a long course.”",[],{"type":61,"text":4132,"spans":4133},"But now, their courses are created and uploaded in the same week, sometimes even the same day. “That kind of turnover speed really helped us move a lot faster.”",[],{"type":61,"text":4135,"spans":4136},"Next for Lee and the team, with courses built and ready to ship, they focused on getting that training onto the shop floor. ",[],"RichText$f96305b2-1bf8-4bfd-b547-2d16aa7496e8",{"variation":203,"version":204,"items":4139,"primary":4141,"id":4155,"slice_type":306,"slice_label":40},[4140],{},{"text":4142},[4143,4146,4149,4152],{"type":258,"text":4144,"spans":4145},"2) Relevance: Reflecting current market developments\n",[],{"type":61,"text":4147,"spans":4148},"The next benefit was that Lee and the team could make sure the trainings were going where they made sense for an immediate return on investment.",[],{"type":61,"text":4150,"spans":4151},"For example, ConnectWise no longer needed to take a technician off the floor for an hour or two for training. 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",[],"RichText$c5087bdf-d48c-4496-8eca-3673ed76fe15",{"variation":203,"version":204,"items":4157,"primary":4159,"id":4173,"slice_type":306,"slice_label":40},[4158],{},{"text":4160},[4161,4164,4167,4170],{"type":258,"text":4162,"spans":4163},"3) Integrations: 360Learning + PowerApps\n",[],{"type":61,"text":4165,"spans":4166},"In addition to regular courses, ConnectWise integrated PowerApps with 360Learning to streamline new hire creation and setup as well as auto-assignment of courses.",[],{"type":61,"text":4168,"spans":4169},"“We've created a single app that takes care of all of our employee set up for us,” explains Lee. “It sets up our phone system, our ticketing system, our 360Learning [platform], and our desk manual. It makes everything just so much faster. 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",[4221],{"start":84,"end":2154,"type":829},"RichText$7f664930-df49-4570-9d4b-8415efaa40d3",{"variation":203,"version":204,"items":4224,"primary":4226,"id":4233,"slice_type":306,"slice_label":40},[4225],{},{"text":4227},[4228,4230],{"type":239,"text":3412,"spans":4229},[],{"type":61,"text":4231,"spans":4232},"ConnectWise’s biggest impact has been speed. Because they are able to reduce the size of modules, they don’t need to spend nearly as much time scheduling training sessions. Instead, technicians can complete training between calls or during down periods.",[],"RichText$f270445b-9ce3-4483-8b1e-26e1213c1374",{"variation":308,"version":204,"items":4235,"primary":4237,"id":4248,"slice_type":306,"slice_label":40},[4236],{},{"text":4238},[4239,4243],{"type":61,"text":4240,"spans":4241},"• Their average training module length is now 12 minutes compared with 30 minutes via their previous LMS. They also have a faster learning-to-use ratio, meaning technicians are implementing what they have learned directly into play. ",[4242],{"start":84,"end":1092,"type":829},{"type":61,"text":4244,"spans":4245},"• Technicians spend more time taking phone calls or chats thanks to shorter training sessions, leading to higher satisfaction from their partners and clients. 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With such a large remit, the L&D team needs to establish training consistency and effectiveness at all times. ",[],{"type":61,"text":255,"spans":4485},[],{"type":61,"text":4487,"spans":4488},"In addition to ensuring employees receive a consistent learning experience, Simplyhealth, as a financial services company operating in a highly regulated industry, needs to prove its delivering training for its employees FCA compliance. ",[],{"type":61,"text":255,"spans":4490},[],{"type":61,"text":4492,"spans":4493},"But as Simplyhealth has grown and training needs have evolved, so too has their face-to-face solution. For Louisa Beer, Talent and Development Specialist, scaling Simplyhealth’s in-person training became difficult to manage, not to mention, costly. Louisa and her team faced four main challenges with their previous solution:",[],{"type":61,"text":4495,"spans":4496},"1) In-person training delivered inconsistent learning experiences and was costly. Simplyhealth relied on trainers to provide face-to-face training, often resulting in different messages being communicated to learners. Training sessions were scheduled when required, whether they had one attendee or 20 attendees booked onto the session. This solution became very costly, particularly if there was only one or few people attending. It also meant that some learners would have group training while others had one-to-one sessions. All of these factors resulted in people having different learning experiences. ",[4497],{"start":84,"end":4498,"type":829},82,{"type":61,"text":4500,"spans":4501},"2) Training took a long time and wasn’t particularly accessible for both learners and external dental practices. Training wasn’t accessible to learners when and where they needed it. In-person training took a long time to deliver, increasing the speed at which it took to onboard new hires. Training in external dental practices also needed to be more accessible as the business grew.",[4502],{"start":84,"end":1083,"type":829},{"type":61,"text":4504,"spans":4505},"3) It was difficult to track training and progress. Previous reporting and tracking was unreliable and difficult to manage internally via a password protected spreadsheet. The spreadsheet was complex and there was no easy way to keep it up-to-date. This made it difficult to monitor time to onboard, compliance training completion and ongoing development as well as being able to  report completion rates  to the FCA.",[4506],{"start":84,"end":4507,"type":829},50,{"type":61,"text":4509,"spans":4510},"4) Training was outdated and not fit for purpose. Simplyhealth didn’t have a learning management system in place: they had a career development site. Whilst it had lots of learning within it, it was filled with off-the-shelf content, and therefore wasn’t particularly relevant, personalised, nor engaging for internal colleagues. ",[4511],{"start":84,"end":1163,"type":829},{"type":61,"text":255,"spans":4513},[],{"type":61,"text":4515,"spans":4516},"Simplyhealth needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[4517],{"start":84,"end":4518,"type":829},114,"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":203,"version":204,"items":4521,"primary":4523,"id":4535,"slice_type":306,"slice_label":40},[4522],{},{"text":4524},[4525,4527,4529,4532],{"type":239,"text":1887,"spans":4526},[],{"type":258,"text":255,"spans":4528},[],{"type":61,"text":4530,"spans":4531},"Simplyhealth recognised that they needed to implement a learning management system to deliver exceptional learning experiences whilst enabling the L&D team to be more efficient. Not long after, they discovered 360Learning—and the potential to move from an in-person training solution to a blended learning solution.",[],{"type":61,"text":4533,"spans":4534},"The main competitive advantage of 360Learning was the ability to increase efficiency and productivity of our training. As Louisa explains, “Whether it’s the consistency with onboarding and compliance training for internal employees or continuous professional development for the dental practices, we now have a tool that enables us to know that people have received the right information to do the job and protect themselves from a regulatory standpoint.”",[],"RichText$4386d043-ea47-448c-9076-7bf00f9f29fd",{"variation":203,"version":204,"items":4537,"primary":4539,"id":4546,"slice_type":306,"slice_label":40},[4538],{},{"text":4540},[4541],{"type":61,"text":4542,"spans":4543},"“The digital learning aspect has also empowered people to take their learning into their own hands. 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In addition to this, the external dental practices that Simplyhealth support are also regulated on their continuous professional development. For this reason, Louisa and her team made it their mission to launch their compliance training on 360Learning first. ",[],{"type":61,"text":4593,"spans":4594},"360Learning features enable Louisa to report:",[],{"type":61,"text":255,"spans":4596},[],{"type":61,"text":4598,"spans":4599},"• Course sign ups and dropout rates, revealing popular and underperforming courses, including any weak areas in course content",[4600],{"start":1154,"end":1224,"type":829},{"type":61,"text":4602,"spans":4603},"• Course completion rates, empowering managers to drive and track completion of their teams mandatory and optional content through the manager dashboard as well as helping evidence completion for all employees as part of the FCA requirements.",[4604],{"start":1154,"end":1793,"type":829},{"type":61,"text":4606,"spans":4607},"• Time-on-task, showing Louisa and her team what learners find most engaging",[4608],{"start":1154,"end":1729,"type":829},{"type":61,"text":4610,"spans":4611},"• Real-time feedback through the Reactions and Relevance Score features, helping improve courses.",[4612,4613,4617],{"start":1154,"end":1576,"type":829},{"start":3201,"end":4614,"type":678,"data":4615},42,{"link_type":680,"url":4616},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"start":918,"end":4618,"type":678,"data":4619},62,{"link_type":680,"url":4620},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"type":61,"text":4622,"spans":4623},"• Custom fields, enabling Louisa to reflect internal employee data in their 360Learning learner profile to streamline tracking, content assignment, and custom reporting.",[4624],{"start":1154,"end":1744,"type":829},"RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":308,"version":204,"items":4627,"primary":4629,"id":4636,"slice_type":306,"slice_label":40},[4628],{},{"text":4630},[4631],{"type":61,"text":4632,"spans":4633},"As Louisa explains, “We launched our compliance training in 2021 and we have had consistently high usage ever since. 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With many people spread across the country in field roles, it made it almost impossible to gather everyone for these sessions.",[],{"type":61,"text":255,"spans":4675},[],{"type":61,"text":4677,"spans":4678},"Now, training programmes are available on 360Learning and if someone can’t make the virtual session, they can catch up asynchronously when it suits them. This has enabled Simplyhealth to be more inclusive when it comes to professional development and wellbeing and has assisted with user completion.",[],{"type":61,"text":255,"spans":4680},[],{"type":61,"text":4682,"spans":4683},"Leveraging learning in the flow of work has also made training more attainable for employees. Simplyhealth has integrated 360Learning with MS Teams, making it easier for learners to access courses in the flow of work. This has increased completion and engagement rates significantly. ",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":203,"version":204,"items":4686,"primary":4688,"id":4715,"slice_type":306,"slice_label":40},[4687],{},{"text":4689},[4690,4692,4694,4697,4699,4703,4707,4711],{"type":239,"text":1587,"spans":4691},[],{"type":61,"text":255,"spans":4693},[],{"type":61,"text":4695,"spans":4696},"Through creating consistent learning experiences, making learning within reach, and harnessing L&D and subject-matter expert collaboration, Simplyhealth has benefitted from extraordinary results. These include:",[],{"type":61,"text":255,"spans":4698},[],{"type":61,"text":4700,"spans":4701},"• A strong internal adoption of the platform with 80% monthly users logging into 360Learning",[4702],{"start":84,"end":2509,"type":829},{"type":61,"text":4704,"spans":4705},"• Over 1,000 in-house courses have been created",[4706],{"start":84,"end":1944,"type":829},{"type":61,"text":4708,"spans":4709},"•The L&D team has increased co-authoring by partnering with more than 20 subject-matter experts ",[4710],{"start":1093,"end":859,"type":829},{"type":61,"text":4712,"spans":4713},"• Training has become much more accessible for everyone, resulting in: company resources savings, more inclusivity, reduced transport costs of the individuals and the company, and increased access to knowledge asynchronously ",[4714],{"start":84,"end":2154,"type":829},"RichText$bb41c47a-b1b2-48d8-a4a8-6713a4eeb369",{"variation":203,"version":204,"items":4717,"primary":4719,"id":4744,"slice_type":306,"slice_label":40},[4718],{},{"text":4720},[4721,4724,4726,4729,4731,4734,4736,4739,4741],{"type":258,"text":4722,"spans":4723},"What’s next for Simplyhealth?",[],{"type":61,"text":255,"spans":4725},[],{"type":258,"text":4727,"spans":4728},"Empowering managers in the flow of work",[],{"type":61,"text":255,"spans":4730},[],{"type":61,"text":4732,"spans":4733},"As Louisa explains, they’ve nearly reached the finish line of deploying their management induction programme. From understanding rewards and benefits, to accessing details about their teams and knowing the processes, their managers will receive specific training and information on how to be successful in their role. ",[],{"type":61,"text":255,"spans":4735},[],{"type":61,"text":4737,"spans":4738},"“In the past, we did face-to-face sessions with managers. We trained them on things like sickness policies and holiday entitlement but people would forget what they learned two months later. The beauty of having this programme digitally is that managers will have the support they need exactly when they need it through 360Learning,” says Louisa.",[],{"type":61,"text":255,"spans":4740},[],{"type":61,"text":4742,"spans":4743},"360Learning will continue to support Simplyhealth on their journey, with the next milestone being enrolling managers to specific learning paths through an API with their HR 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Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fc25e97c3-c9c4-4bdd-a1e6-e6ddc2f120e0_1666353934360.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZCVdaxAAAB8ACCs3",{"x":84,"y":84,"zoom":4443,"background":547},"Nikolina Tukic","Quality & Insights Manager",{"team_title":4847},[4848],{"type":239,"text":784,"spans":4849},[],{"variation":203,"version":204,"items":4851,"primary":4853,"id":2381,"slice_type":306,"slice_label":40},[4852],{},{"text":4854},[4855,4857,4860,4862,4868,4870,4873,4875],{"type":239,"text":1812,"spans":4856},[],{"type":258,"text":4858,"spans":4859},"Making learning accessible to all employees ",[],{"type":61,"text":255,"spans":4861},[],{"type":61,"text":4863,"spans":4864},"Swapcard has experienced rapid growth in the last few years. The team recognizes that it must nurture that growth with learning and development opportunities to retain employees. “Things are always changing,” says Lala Edwards, Head of Global L&D. “We need to remain agile and have access to learning when and where we need it.”",[4865,4866],{"start":1013,"end":2083,"type":829},{"start":1987,"end":4867,"type":829},328,{"type":61,"text":255,"spans":4869},[],{"type":61,"text":4871,"spans":4872},"Swapcard’s goal is to empower teams and individuals to take their development into their own hands. “Curiosity is one of our biggest values at Swapcard,” says Rafaelle Stavisky, People and Workplace Experience Manager. “Every employee has a learning budget and we aim to reward and recognize employees who actively develop themselves.”",[],{"type":61,"text":255,"spans":4874},[],{"type":61,"text":4876,"spans":4877},"The team advocates for employees to be autonomous in diagnosing their own learning needs and attaining knowledge from in-house experts to help fill skill gaps, while leaning on managers for support. \n\nBut for this decentralized learning approach to work, Swapcard knew they needed to standardize their processes and make it easy for people to learn from and teach each other. The team faced three main challenges with their previous learning solution:",[4878],{"start":4879,"end":4880,"type":829},284,376,{"variation":308,"version":204,"items":4882,"primary":4884,"id":2397,"slice_type":306,"slice_label":40},[4883],{},{"text":4885},[4886,4890,4894,4896,4900],{"type":61,"text":4887,"spans":4888},"1) A lack of one source of truth and process standardization. Swapcard didn’t have a single source of truth for mandatory training. As Alexandre Mercier, Chief Information and Security Officer (CISO) explains, “things were very manual: we had spreadsheets all over the place, and this made it difficult to track and measure course progress and engagement.”\n\n",[4889],{"start":84,"end":1874,"type":829},{"type":61,"text":4891,"spans":4892},"2) Siloed knowledge and communication across departments. As Swapcard grew, departments were working in silos, leading to confusion, counterproductive work, and an inability to leverage transversal knowledge. They had different practices and processes to do the same things across departments.",[4893],{"start":84,"end":1092,"type":829},{"type":61,"text":255,"spans":4895},[],{"type":61,"text":4897,"spans":4898},"3) A reliance on live meetings and training. For training, and onboarding in particular, the team relied on live meetings and documentation stored in Notion. For a company operating across many time zones, this became unmanageable.",[4899],{"start":84,"end":2297,"type":829},{"type":61,"text":255,"spans":4901},[],{"variation":203,"version":204,"items":4903,"primary":4905,"id":2435,"slice_type":306,"slice_label":40},[4904],{},{"text":4906},[4907],{"type":61,"text":4908,"spans":4909},"Swapcard needed to change their approach. That’s when they found the perfect solution for them: upskilling from within through asynchronous collaborative learning.",[],{"variation":203,"version":204,"items":4911,"primary":4913,"id":2468,"slice_type":306,"slice_label":40},[4912],{},{"text":4914},[4915,4917,4920,4923,4925],{"type":239,"text":1887,"spans":4916},[],{"type":258,"text":4918,"spans":4919},"Leveraging internal knowledge to upskill from within\n",[],{"type":61,"text":4921,"spans":4922},"Swapcard understood that they needed to implement a learning management system early on to avoid disorganization and create a single source of truth. That’s when they discovered 360Learning-and the potential to upskill from within.",[],{"type":61,"text":255,"spans":4924},[],{"type":61,"text":4926,"spans":4927},"The main competitive advantage of 360Learning was the ability to decentralize course creation, create learning paths for employees, and train people asynchronously. As Marie Guilermin, Customer Support Partner at 360Learning says, “Swapcard is more than just a client to us - they’re a partner and we have developed a strong relationship based on trust.”",[4928],{"start":3235,"end":4066,"type":829},{"variation":308,"version":204,"items":4930,"primary":4932,"id":4939,"slice_type":306,"slice_label":40},[4931],{},{"text":4933},[4934],{"type":61,"text":4935,"spans":4936},"\"The collaborative learning approach has enabled us to create a people-led system, linking teams and the wider organization to thrive and learn from one another\" - Lala Edwards, Head of Learning & Development",[4937,4938],{"start":84,"end":97,"type":829},{"start":224,"end":97,"type":1085},"RichText$9b5f1792-129e-400f-9fee-a58f24ca3d14",{"variation":203,"version":204,"items":4941,"primary":4943,"id":4958,"slice_type":306,"slice_label":40},[4942],{},{"text":4944},[4945,4948,4950],{"type":61,"text":4946,"spans":4947},"Here, the team highlights four key benefits of 360Learning that have transformed the way people upskill at Swapcard.",[],{"type":61,"text":255,"spans":4949},[],{"type":1907,"url":4951,"alt":4952,"copyright":40,"dimensions":4953,"id":4956,"edit":4957},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6bef5e4a-00fc-4b87-a577-b1f219ebbc91_banner3.png?auto=format,compress","Swapcard team",{"width":4954,"height":4955},3488,920,"ZCVfsRAAACQACC7r",{"x":84,"y":84,"zoom":86,"background":87},"RichText$b95e28f9-723a-4acf-923d-f197898989b2",{"variation":203,"version":204,"items":4960,"primary":4962,"id":2477,"slice_type":306,"slice_label":40},[4961],{},{"text":4963},[4964],{"type":258,"text":4965,"spans":4966},"Creating a single source of truth ",[],{"variation":203,"version":204,"items":4968,"primary":4970,"id":2525,"slice_type":306,"slice_label":40},[4969],{},{"text":4971},[4972,4975,4977,4980,4982,4990,4992],{"type":61,"text":4973,"spans":4974},"Since adopting 360Learning, the Swapcard L&D team has been able to build a single source of truth for mandatory training: onboarding, compliance, and performance reviews. It has also streamlined their customer training.  Employees now have one place where they can create and take training, and share it with other teams. ",[],{"type":61,"text":255,"spans":4976},[],{"type":61,"text":4978,"spans":4979},"Swapcard is also able to support customers by offering complete product training packages and accreditation. The platform has allowed them to create clearer processes, have increased visibility of course completion and satisfaction rates, and drive better team collaboration. ",[],{"type":61,"text":255,"spans":4981},[],{"type":61,"text":4983,"spans":4984},"Having a centralized place for training courses has also enabled Swapcard to standardize their onboarding process. “New recruits benefit from a consistent onboarding experience,” says Lala. “It also saves onboarders time by decreasing the number of one-to-one meetings, whilst also improving ramp up time-to-autonomy in the company.” ",[4985,4987],{"start":977,"end":4986,"type":829},177,{"start":4988,"end":4989,"type":829},190,334,{"type":61,"text":255,"spans":4991},[],{"type":61,"text":4993,"spans":4994},"Creating a single source of truth for training has been instrumental in setting the foundations for decentralized learning at Swapcard. Read on to hear how 360Learning’s authoring tool has enabled Swapcard to engage their employees to become course authors.",[],{"variation":308,"version":204,"items":4996,"primary":4998,"id":5005,"slice_type":306,"slice_label":40},[4997],{},{"text":4999},[5000],{"type":61,"text":5001,"spans":5002},"“Onboarding using 360Learning is very easy, our new joiners receive an automatic email which gives them access to all onboarding videos, for example a message from our CEO, an introduction to each of our departments, and some security guidelines to follow. It makes it seamless and simple both for us and the new joiner.” - Rafaëlle Stavisky, People & Workplace Experience Manager",[5003],{"start":84,"end":5004,"type":829},321,"RichText$6fb4d023-d841-48ac-8ce1-1117bdbec442",{"variation":203,"version":204,"items":5007,"primary":5009,"id":2578,"slice_type":306,"slice_label":40},[5008],{},{"text":5010},[5011,5014,5016,5019,5021,5028,5030,5033,5035,5038,5040,5043,5045,5048],{"type":258,"text":5012,"spans":5013},"Empowering teams with decentralized learning",[],{"type":61,"text":255,"spans":5015},[],{"type":61,"text":5017,"spans":5018},"At Swapcard, people are encouraged to take ownership of their learning and development and share their expertise with their peers. As Lala explains, 100% of employees are authors on the platform: this helps them to promote a collaborative learning culture, whilst also saving the L&D team time.",[],{"type":61,"text":255,"spans":5020},[],{"type":61,"text":5022,"spans":5023},"“We have a learning committee, consisting of members of departments that contribute most to internal and external training,” says Lala. “We get together and communicate about our projects and share learning with one another.”",[5024,5025],{"start":84,"end":2625,"type":829},{"start":5026,"end":5027,"type":829},135,225,{"type":61,"text":255,"spans":5029},[],{"type":61,"text":5031,"spans":5032},"As Head of Global L&D, Lala provides guidance to authors on how to project manage course creation in a team but doesn’t dictate the content. “360Learning hosts course templates and guidance on how to create content for our teams,” says Alexandre. “We can then deliver the training to our team mates and track attendance and scores.” ",[],{"type":61,"text":255,"spans":5034},[],{"type":61,"text":5036,"spans":5037},"As Lala explains, this is a great way for people to collaborate and helps distribute the workload across team members. “We trust our employees to create learning experiences that are pertinent and relevant to teams and the company.” ",[],{"type":61,"text":255,"spans":5039},[],{"type":61,"text":5041,"spans":5042},"This decentralized approach is working very well for Swapcard: 20% of authors have contributed to course content, which is significantly higher than the average benchmark which hovers at around 3%. Lala also sees a 98% course satisfaction rate.”",[],{"type":61,"text":255,"spans":5044},[],{"type":61,"text":5046,"spans":5047},"Another benefit Swapcard has leveraged with 360Learning? The ability to train their employees asynchronously.\n\n",[],{"type":1907,"url":5049,"alt":4952,"copyright":40,"dimensions":5050,"id":5051,"edit":5052},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F42f929d1-988d-44f3-adcf-75b46b013e0f_Banner2.png?auto=format,compress",{"width":4954,"height":4955},"ZCVkNhAAACQACDXa",{"x":84,"y":84,"zoom":86,"background":87},{"variation":203,"version":204,"items":5054,"primary":5056,"id":2603,"slice_type":306,"slice_label":40},[5055],{},{"text":5057},[5058,5061,5063,5066,5068,5071,5073,5076,5078],{"type":258,"text":5059,"spans":5060},"Paving the way for asynchronous learning",[],{"type":61,"text":255,"spans":5062},[],{"type":61,"text":5064,"spans":5065},"Before 360Learning, Swapcard relied heavily on live meetings for much of their training and onboarding. As a remote-first company with a distributed workforce, it became more challenging to schedule live meetings across different time zones. ",[],{"type":61,"text":255,"spans":5067},[],{"type":61,"text":5069,"spans":5070},"With 360Learning, Swapcard is now able to offer asynchronous learning. “People can learn in their own time and it allows us to train our teams on a global scale,” says Alexandre. ",[],{"type":61,"text":255,"spans":5072},[],{"type":61,"text":5074,"spans":5075},"As Rafaelle says, “for us, asynchronous learning is the only way we can work.” The advantage of a learning platform like 360Learning is that learners can still collaborate with their peers without the need to set up live meetings. “People can ask questions on parts of the course and they can upvote answers,” says Nikolina Tukic, Quality and Insights Manager. ",[],{"type":61,"text":255,"spans":5077},[],{"type":61,"text":5079,"spans":5080},"And as Natalia Abril, Head of Impact adds, “this gives us the opportunity to have open dialogue with our peers and helps us to understand the positive impact collaborative learning can have on our organization.”",[],{"variation":203,"version":204,"items":5082,"primary":5084,"id":2615,"slice_type":306,"slice_label":40},[5083],{},{"text":5085},[5086,5089,5091,5094,5096,5103,5105],{"type":258,"text":5087,"spans":5088},"Increasing engagement through useful product features",[],{"type":61,"text":255,"spans":5090},[],{"type":61,"text":5092,"spans":5093},"The Swapcard team uses a number of 360Learning product features to increase program engagement and efficiency. These include:",[],{"type":61,"text":255,"spans":5095},[],{"type":61,"text":5097,"spans":5098},"• Learning Paths. 360Learning makes it easy to build and assign learning paths that are personalized—without the headache that comes with enrolling people individually and assigning due dates. ",[5099,5100],{"start":84,"end":1564,"type":829},{"start":1154,"end":1564,"type":678,"data":5101},{"link_type":680,"url":5102,"target":1947},"https:\u002F\u002F360learning.com\u002Fblog\u002Fuk-learning-paths\u002F",{"type":61,"text":255,"spans":5104},[],{"type":61,"text":5106,"spans":5107},"• Discussion Forum. The discussion forum allows learners to ask questions and provide feedback on courses. “As a course author, the ability to collaborate directly in the course even once it’s been published is very helpful,” says Alexandre. “This ensures that feedback can be collected at the source and applied where it’s relevant.” ",[5108,5109],{"start":84,"end":1572,"type":829},{"start":1154,"end":1160,"type":678,"data":5110},{"link_type":680,"url":1574,"target":1947},{"variation":203,"version":204,"items":5112,"primary":5114,"id":2663,"slice_type":306,"slice_label":40},[5113],{},{"text":5115},[5116,5118,5120,5123,5125,5129,5133,5137,5139],{"type":239,"text":1587,"spans":5117},[],{"type":61,"text":255,"spans":5119},[],{"type":61,"text":5121,"spans":5122},"By leveraging Swapcard’s internal experts and encouraging knowledge sharing across the organization, the team has been able to standardize and scale their employee and customer training with demonstrable results. These include: ",[],{"type":61,"text":255,"spans":5124},[],{"type":61,"text":5126,"spans":5127},"• 100% of employees are authors on the platform, with 20% actively contributing to courses (360Learning’s benchmark is 3% employee contribution)",[5128],{"start":84,"end":1163,"type":829},{"type":61,"text":5130,"spans":5131},"• 98% course satisfaction rate",[5132],{"start":84,"end":2147,"type":829},{"type":61,"text":5134,"spans":5135},"•98% relevance score on courses",[5136],{"start":84,"end":3432,"type":829},{"type":61,"text":255,"spans":5138},[],{"type":61,"text":5140,"spans":5141},"As Natalia explains, “I see 360Learning as an evolution of the peer-to-peer learning culture we've always had. At Swapcard, having the humility and open-mindedness to acknowledge how much we can learn from each other has been a strong pillar of our company's DNA. 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The approach was inconsistent, expensive, and unscalable.",[5290],{"start":3654,"end":5291,"type":829},278,{"type":61,"text":5293,"spans":5294},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":61,"text":5296,"spans":5297},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. We have such an inspirational story but no one was hearing it!\"",[],{"type":61,"text":5299,"spans":5300},"Ashley’s time was mainly spent building and delivering face-to-face training with global leadership teams. But these retention issues started to impact her progress. The main challenges she faced included: ",[],{"type":61,"text":5302,"spans":5303},"• Difficulty trying to align training with people's schedules without compromising performance",[5304],{"start":84,"end":1154,"type":829},{"type":61,"text":5306,"spans":5307},"• Very basic employee training records ",[5308],{"start":84,"end":1154,"type":829},{"type":61,"text":5310,"spans":5311},"• A lack of time to evaluate training ",[5312],{"start":84,"end":1154,"type":829},{"type":61,"text":5314,"spans":5315},"• A lot of travel (store visits across the UK and flying to Sweden six times a year)",[5316],{"start":84,"end":1154,"type":829},{"type":61,"text":255,"spans":5318},[],{"type":61,"text":5320,"spans":5321},"As a team of one, Ashley found she had to spread herself so thinly that in the end, she was only able to reach and provide training to around 20% of business leaders. ",[],{"type":61,"text":5323,"spans":5324},"Ashley needed to change tack. That’s when she found the perfect solution for Beyond Retro: peer-driven collaborative learning.",[],{"variation":203,"version":204,"items":5326,"primary":5328,"id":1974,"slice_type":306,"slice_label":40},[5327],{},{"text":5329},[5330,5332,5335,5337,5340],{"type":239,"text":1376,"spans":5331},[],{"type":258,"text":5333,"spans":5334},"Peer-driven collaborative learning",[],{"type":61,"text":255,"spans":5336},[],{"type":61,"text":5338,"spans":5339},"Ashley was looking for a solution that would help her consistently deliver training content for the entire organisation, onboard and train new hires, and improve employee engagement and retention through professional growth and development.",[],{"type":61,"text":5341,"spans":5342},"When she discovered peer-driven collaborative learning, Ashley knew her needs would be met with this approach.",[5343],{"start":855,"end":5344,"type":678,"data":5345},54,{"link_type":680,"url":5346},"https:\u002F\u002F360learning.com\u002Fblog\u002Fcollaborative-virtual-learning-environment-uk\u002F",{"variation":203,"version":204,"items":5348,"primary":5350,"id":5377,"slice_type":306,"slice_label":40},[5349],{},{"text":5351},[5352,5355,5357,5360,5363,5374],{"type":258,"text":5353,"spans":5354},"Simplicity and creativity",[],{"type":61,"text":255,"spans":5356},[],{"type":61,"text":5358,"spans":5359},"Ashley started to explore eLearning solutions. \"I knew that if I could find a way to bottle our purpose, vision, and values in a fast and effective format,  we could positively impact retention and engagement,\" she says.",[],{"type":61,"text":5361,"spans":5362},"With zero experience in instructional design and managing a learning management system, she needed something that would be easy to learn but also looked great for the creative team. Luckily, Ashley found 360Learning. ",[],{"type":61,"text":5364,"spans":5365},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[5366,5370],{"start":5367,"end":3252,"type":678,"data":5368},152,{"link_type":680,"url":5369,"target":1947},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fvyond\u002F",{"start":97,"end":5371,"type":678,"data":5372},170,{"link_type":680,"url":5373,"target":1947},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fgenially\u002F",{"type":61,"text":5375,"spans":5376},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],"RichText$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"variation":308,"version":204,"items":5379,"primary":5381,"id":5388,"slice_type":306,"slice_label":40},[5380],{},{"text":5382},[5383],{"type":61,"text":5384,"spans":5385},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[5386],{"start":84,"end":5387,"type":829},347,"RichText$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"variation":203,"version":204,"items":5390,"primary":5392,"id":2005,"slice_type":306,"slice_label":40},[5391],{},{"text":5393},[5394,5397,5400,5403,5406,5409],{"type":258,"text":5395,"spans":5396},"Getting started",[],{"type":61,"text":5398,"spans":5399},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":61,"text":5401,"spans":5402},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":61,"text":5404,"spans":5405},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":61,"text":5407,"spans":5408},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":61,"text":5410,"spans":5411},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],{"variation":308,"version":204,"items":5413,"primary":5415,"id":2016,"slice_type":306,"slice_label":40},[5414],{},{"text":5416},[5417],{"type":61,"text":5418,"spans":5419},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[5420],{"start":1576,"end":5421,"type":829},331,{"variation":203,"version":204,"items":5423,"primary":5425,"id":2025,"slice_type":306,"slice_label":40},[5424],{},{"text":5426},[5427,5430,5433,5437,5441,5445,5449,5453],{"type":258,"text":5428,"spans":5429},"Project expansion: Bank & Vogue",[],{"type":61,"text":5431,"spans":5432},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":61,"text":5434,"spans":5435},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[5436],{"start":84,"end":1154,"type":829},{"type":61,"text":5438,"spans":5439},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[5440],{"start":84,"end":1154,"type":829},{"type":61,"text":5442,"spans":5443},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[5444],{"start":84,"end":1154,"type":829},{"type":61,"text":5446,"spans":5447},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[5448],{"start":84,"end":1154,"type":829},{"type":61,"text":5450,"spans":5451},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[5452],{"start":84,"end":1154,"type":829},{"type":61,"text":5454,"spans":5455},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],{"variation":308,"version":204,"items":5457,"primary":5459,"id":5466,"slice_type":306,"slice_label":40},[5458],{},{"text":5460},[5461],{"type":61,"text":5462,"spans":5463},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. 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Beyond Retro has accomplished some fantastic results:",[],{"type":61,"text":5478,"spans":5479},"• A 95% course completion rate",[5480],{"start":84,"end":2147,"type":829},{"type":61,"text":5482,"spans":5483},"• Tripled employee engagement rates",[5484],{"start":84,"end":2645,"type":829},{"type":61,"text":5486,"spans":5487},"• A growing number of role-specific programmes saving hours of managers' time",[5488,5489],{"start":84,"end":1154,"type":829},{"start":1155,"end":1527,"type":829},{"type":61,"text":5491,"spans":5492},"• A growing author community with several volunteers who contribute to scaling L&D across companies",[5493],{"start":84,"end":2043,"type":829},{"type":61,"text":5495,"spans":5496},"• Consistently reaching all workers across the three groups of companies with meaningful content created by subject-matter experts: L&D has become completely decentralized to promote a culture of knowledge sharing amongst peers",[5497,5498],{"start":84,"end":1154,"type":829},{"start":5499,"end":3253,"type":829},132,{"type":61,"text":5501,"spans":5502},"• Reduced training costs",[5503],{"start":84,"end":1867,"type":829},{"type":61,"text":5505,"spans":5506},"• A scalable onboarding process that provides new hires with a great experience",[5507],{"start":84,"end":3432,"type":829},{"type":61,"text":5454,"spans":5509},[],{"variation":203,"version":204,"items":5511,"primary":5513,"id":2205,"slice_type":306,"slice_label":40},[5512],{},{"text":5514},[5515,5518,5521,5524],{"type":258,"text":5516,"spans":5517},"What's next for Beyond Retro?",[],{"type":61,"text":5519,"spans":5520},"The transition from face-to-face training to a digital and peer-driven learning approach has enabled Beyond Retro to meet its employee, and global education needs better. 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