[{"data":1,"prerenderedAt":5554},["ShallowReactive",2],{"fetchCaseStudy:fr:beyond-retro":3},{"headMetaInfo":4,"caseStudy":36},{"htmlAttrs":5,"link":7,"meta":15,"title":28},{"lang":6},"fr-fr",[8,11,13],{"rel":9,"href":10},"canonical","https:\u002F\u002F360learning.com\u002Ffr\u002Fclients\u002Fbeyond-retro\u002F",{"rel":12,"href":10,"hrefLang":6},"alternate",{"rel":12,"href":10,"hrefLang":14},"x-default",[16,18,21,23,26,29,31,33],{"property":17,"content":10},"og:url",{"property":19,"content":20},"og:locale","fr_FR",{"data-document-id":22},"fr-fr\u002FabGWmxAAAB8ACHNC",{"property":24,"content":25},"og:type","website",{"property":27,"content":28},"og:title","Comment Beyond Retro relève les défis commerciaux critiques grâce à l'apprentissage collaboratif par les pairs | 360Learning",{"property":30,"content":28},"og:description",{"name":32,"content":28},"description",{"property":34,"content":35},"og:image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fddc9ae36-0fe0-438c-8854-7fb33114117d_CaseStudyBanner_Retro.png?auto=format%2Ccompress&rect=-135%2C0%2C763%2C399&w=1200&h=627",{"id":37,"uid":38,"url":39,"type":40,"href":41,"tags":42,"first_publication_date":43,"last_publication_date":43,"slugs":44,"linked_documents":46,"lang":6,"alternate_languages":47,"data":48},"abGWmxAAAB8ACHNC","beyond-retro",null,"case_study","https:\u002F\u002F360learning.cdn.prismic.io\u002Fapi\u002Fv2\u002Fdocuments\u002Fsearch?ref=ahQ_vhEAADQAHAkE&q=%5B%5B%3Ad+%3D+at%28document.id%2C+%22abGWmxAAAB8ACHNC%22%29+%5D%5D",[],"2026-05-25T09:36:15+0000",[45],"comment-beyond-retro-releve-les-defis-commerciaux-critiques-grace-a-lapprentissage-collaboratif-par-les-pairs",[],[],{"title":49,"reading_time":54,"key_figures":55,"illustration":75,"summary":86,"company_industry":90,"company_location":91,"company_size":92,"company_logo":93,"features":102,"tags":131,"file":172,"body":180,"meta_title":28,"meta_description":28,"social_sharing_thumbnail":5547},[50],{"type":51,"text":52,"spans":53},"heading1","Comment Beyond Retro relève les défis commerciaux critiques grâce à l'apprentissage collaboratif par les pairs",[],5,[56,63,69],{"figure":57,"description":58},"40",[59],{"type":60,"text":61,"spans":62},"paragraph","experts internes",[],{"figure":64,"description":65},"95%",[66],{"type":60,"text":67,"spans":68},"taux de complétion des modules",[],{"figure":70,"description":71},"x3",[72],{"type":60,"text":73,"spans":74},"engagement des collaborateurs",[],{"dimensions":76,"alt":39,"copyright":39,"url":79,"id":80,"edit":81},{"width":77,"height":78},1200,675,"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaN1f7J5xUNkB1YU__IMG_0078-WEB-350900640.jpg?auto=format%2Ccompress&rect=0%2C108%2C2074%2C1167&w=1200&h=675","aN1f7J5xUNkB1YU_",{"x":82,"y":83,"zoom":84,"background":85},0,108,1,"transparent",[87],{"type":60,"text":88,"spans":89},"Lancée pour la première fois à East London en 2002, Beyond Retro est une marque de mode vintage avec des magasins au Royaume-Uni et en Suède, offrant chaque semaine des milliers de pièces vintage et de seconde main sélectionnées à la main, à la mode et abordables. Elles font partie d'un groupe plus large d'entreprises travaillant dans l'économie circulaire du textile : vente au détail (BR), vente en gros (Bank & Vogue) et remanufacturation (BVH Services).\n\nBien que le quotidien de chacune de ces entreprises puisse être différent, leurs objectifs fondamentaux restent les mêmes. Elles sont toutes expertes dans la transformation d'articles mis au rebut en pièces pertinentes et précieuses, et sont unies par un même objectif : trouver des solutions durables innovantes et pertinentes.\n\nComme l'explique Ashley Emerson, Responsable de la formation, Beyond Retro a un objectif ambitieux. « Notre mission est de trouver des foyers pour 1,5 milliard de livres de marchandises d'ici 2025 », dit-elle. 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L'approche était incohérente, coûteuse et non évolutive.",[],{"type":60,"text":216,"spans":217},"Pour essayer d'atteindre toute l'équipe, Ashley a travaillé avec les directeurs de magasin pour fournir un onboarding en présentiel, ainsi qu'un programme de leadership complet qui incluait la formation de formateurs, car il était de la responsabilité du directeur de magasin de développer ses équipes. ",[],{"type":60,"text":219,"spans":220},"En même temps, la rétention des collaborateurs était un problème majeur pour Beyond Retro. En conséquence, les directeurs de magasin manquaient de temps suffisant pour former correctement leurs équipes et ne pouvaient fournir aux nouvelles recrues qu'une formation sur les processus opérationnels clés pour maintenir leurs magasins à flot. « Lorsque nous avons commencé, de sérieux problèmes de rétention ont entraîné moins de temps pour les managers pour partager notre mission, nos valeurs et nos objectifs. Nous avons une histoire tellement inspirante mais personne ne l'entendait ! »",[],{"type":60,"text":222,"spans":223},"Le temps d'Ashley était principalement consacré à l'élaboration et à la prestation de formations en présentiel avec les équipes de direction mondiales. Mais ces problèmes de rétention ont commencé à impacter ses progrès. Les principaux défis auxquels elle a été confrontée incluaient : ",[],{"type":60,"text":225,"spans":226},"• Difficulté à aligner la formation avec les horaires des gens sans compromettre la performance",[],{"type":60,"text":228,"spans":229},"• Dossiers de formation des collaborateurs très basiques",[],{"type":60,"text":231,"spans":232},"• Un manque de temps pour évaluer la formation",[],{"type":60,"text":234,"spans":235},"• Beaucoup de déplacements (visites de magasins à travers le Royaume-Uni et vols vers la Suède six fois par an)",[],{"type":60,"text":237,"spans":238},"",[],{"type":60,"text":240,"spans":241},"En tant qu'équipe d'une seule personne, Ashley a constaté qu'elle devait se disperser tellement qu'au final, elle n'était en mesure d'atteindre et de former qu'environ 20 % des dirigeants d'entreprise. ",[],{"type":60,"text":243,"spans":244},"Ashley devait changer de cap. C'est alors qu'elle a trouvé la solution parfaite pour Beyond Retro : l'apprentissage collaboratif par les pairs.",[],"RichText$05102067-75e0-4196-88e2-d9506a829d16","RichText",{"variation":182,"version":183,"items":248,"primary":250,"id":267,"slice_type":246,"slice_label":39},[249],{},{"text":251},[252,255,259,261,264],{"type":199,"text":253,"spans":254},"La solution",[],{"type":256,"text":257,"spans":258},"heading3","Apprentissage collaboratif par les pairs",[],{"type":60,"text":237,"spans":260},[],{"type":60,"text":262,"spans":263},"Ashley cherchait une solution qui l'aiderait à fournir de manière cohérente du contenu de formation pour toute l'organisation, à intégrer et former les nouvelles recrues, et à améliorer l'engagement et la rétention des collaborateurs grâce à la croissance et au développement professionnels.",[],{"type":60,"text":265,"spans":266},"Lorsqu'elle a découvert l'apprentissage collaboratif par les pairs, Ashley a su que ses besoins seraient satisfaits avec cette approche.",[],"RichText$156466d3-99f0-4c64-ab9f-c6569e6a47a5",{"variation":182,"version":183,"items":269,"primary":271,"id":290,"slice_type":246,"slice_label":39},[270],{},{"text":272},[273,276,278,281,284,287],{"type":256,"text":274,"spans":275},"Simplicité et créativité",[],{"type":60,"text":237,"spans":277},[],{"type":60,"text":279,"spans":280},"Ashley a commencé à explorer les solutions eLearning. « Je savais que si je pouvais trouver un moyen d'encapsuler notre objectif, notre vision et nos valeurs dans un format rapide et efficace, nous pourrions impacter positivement la rétention et l'engagement », dit-elle.",[],{"type":60,"text":282,"spans":283},"Avec zéro expérience en ingénierie pédagogique et en gestion d'un Learning Management System, elle avait besoin de quelque chose de facile à apprendre mais qui avait aussi fière allure pour l'équipe créative. Heureusement, Ashley a trouvé 360Learning. ",[],{"type":60,"text":285,"spans":286},"« Quand j'ai découvert 360Learning, j'ai été époustouflée par la simplicité de création d'un module, et j'ai adoré pouvoir choisir parmi des outils auteurs comme Vyond et Genially. »",[],{"type":60,"text":288,"spans":289},"Mais le plus grand avantage pour Ashley a été de découvrir que l'argument de vente unique de 360Learning était l'apprentissage collaboratif. ",[],"RichText$9f4a6434-10ba-4647-9798-10968c93f73e",{"variation":292,"version":183,"items":293,"primary":295,"id":300,"slice_type":246,"slice_label":39},"highlightedText",[294],{},{"text":296},[297],{"type":60,"text":298,"spans":299},"« L'une des choses qui attirent les nouvelles personnes chez Beyond Retro est l'autonomie qu'elles ont et la capacité de faire la différence. Je savais qu'une culture d'apprentissage collaboratif serait un bon ajustement pour notre jeune entreprise créative. J'ai adoré l'idée de pouvoir puiser dans l'expertise de chacun pour faire évoluer notre offre L&D et créer quelque chose de vraiment spécial », dit Ashley.",[],"RichText$f8673493-9021-4f45-b8dc-5fcce9eb5c63",{"variation":182,"version":183,"items":302,"primary":304,"id":324,"slice_type":246,"slice_label":39},[303],{},{"text":305},[306,309,312,315,318,321],{"type":256,"text":307,"spans":308},"Démarrage",[],{"type":60,"text":310,"spans":311},"L'objectif initial d'Ashley lors de la mise en œuvre de 360Learning était d'améliorer l'engagement et la rétention des collaborateurs en offrant un onboarding amusant et engageant qui reflétait la culture et les valeurs incroyables de la marque.",[],{"type":60,"text":313,"spans":314},"Le premier parcours créé par Ashley, Beyond Retro World, était l'occasion de montrer à l'équipe ce que 360Learning pouvait vraiment faire, elle a donc pris en charge la création de contenu. Elle a parlé avec l'équipe presse et marketing pour obtenir les directives de marque et les actifs afin que cela ressemble à leur espace et est devenue animatrice, graphiste, maître de quiz (alias ingénieur pédagogique) et réalisatrice de documentaires du jour au lendemain, grâce à la création facile de modules dans 360Learning.",[],{"type":60,"text":316,"spans":317},"« Tout au long du processus, je me suis associée à divers experts internes qui ont raconté leurs histoires, puis je les ai numérisées. J'ai également partagé des modules brouillons avec les intervenants pour obtenir des retours précieux et déterminer ce qui fonctionnait et ce qui ne fonctionnait pas », dit Ashley.",[],{"type":60,"text":319,"spans":320},"En février 2020, Beyond Retro World a été lancé avec beaucoup d'enthousiasme de la part de l'équipe. Mais le COVID-19 est arrivé en mars 2020, et les gens sont entrés en confinement un mois après le lancement. Comme la plupart des détaillants pendant la pandémie mondiale, de nombreux collaborateurs, y compris Ashley, ont été licenciés.",[],{"type":60,"text":322,"spans":323},"Heureusement, le programme d'onboarding de Beyond Retro a été un énorme succès et Ashley a été réembauchée quelques semaines plus tard au sein de l'équipe de vente en gros de Bank & Vogue au Canada pour développer leur stratégie d'apprentissage numérique à partir de zéro.",[],"RichText$ca100c55-7b69-4ea8-8fb4-2c70944fcb44",{"variation":292,"version":183,"items":326,"primary":328,"id":333,"slice_type":246,"slice_label":39},[327],{},{"text":329},[330],{"type":60,"text":331,"spans":332},"Comme l'explique Ashley, « c'était une opportunité incroyable d'en apprendre davantage sur le moteur de notre groupe d'entreprises et de raconter l'histoire de notre groupe pour la première fois, en unissant les trois silos. C'était un rôle qui n'aurait jamais été possible avant 360Learning – cette technologie incroyable signifiait que je pouvais impacter le développement de notre équipe mondiale. »",[],"RichText$215e1722-9bb1-44f9-bce9-f5be17edae4f",{"variation":182,"version":183,"items":335,"primary":337,"id":363,"slice_type":246,"slice_label":39},[336],{},{"text":338},[339,342,345,348,351,354,357,360],{"type":256,"text":340,"spans":341},"Expansion du projet : Bank & Vogue",[],{"type":60,"text":343,"spans":344},"En 2020, Bank & Vogue a répliqué le programme L&D de Beyond Retro. Aujourd'hui, ils ont géré l'expansion dans divers domaines L&D :",[],{"type":60,"text":346,"spans":347},"• Quatre intégrations pour chacune des différentes audiences des silos – BV World, BR World et The Bank & Vogue Group – pour les détaillants qui travaillent sur les trois silos comme Beyond Retro.",[],{"type":60,"text":349,"spans":350},"• Un programme de leadership mensuel, connu sous le nom de CAPTAIN, axé sur un sujet différent chaque mois, allant de la façon de donner des retours efficaces et des compétences de coaching au leadership inclusif.",[],{"type":60,"text":352,"spans":353},"• Travailler avec des groupes mondiaux et s'associer à des experts internes spécifiques dans tous les domaines d'activité pour créer un contenu mondial significatif.",[],{"type":60,"text":355,"spans":356},"• Un rapport d'avancement hebdomadaire est envoyé aux dirigeants mondiaux pour stimuler les taux de complétion et augmenter l'engagement grâce à une saine concurrence.",[],{"type":60,"text":358,"spans":359},"• Bank & Vogue organise un webinar mensuel chaque dernier mercredi du mois pour former toute personne souhaitant se porter volontaire pour créer du contenu.",[],{"type":60,"text":361,"spans":362},"Ces résultats montrent que la nouvelle approche d'apprentissage numérique et collaboratif a eu un impact positif sur l'activité de Beyond Retro.",[],"RichText$46eee0e9-15ba-44eb-9d5d-6fb9d3d4197a",{"variation":292,"version":183,"items":365,"primary":367,"id":372,"slice_type":246,"slice_label":39},[366],{},{"text":368},[369],{"type":60,"text":370,"spans":371},"« Je suis passée de la difficulté à prouver mon impact à un partage cohérent de l'impact mondial du L&D dans une newsletter hebdomadaire à toute l'organisation. Nous avons actuellement 40 experts internes dans la communauté. C'est 20 % de la plateforme ! » dit Ashley.",[],"RichText$9a67ac84-3516-4255-990d-b70e1b76c9da",{"variation":182,"version":183,"items":374,"primary":376,"id":407,"slice_type":246,"slice_label":39},[375],{},{"text":377},[378,381,384,387,390,393,396,399,402,405],{"type":199,"text":379,"spans":380},"Résultats",[],{"type":60,"text":382,"spans":383},"Ashley a prouvé avec succès la valeur du Département Formation ainsi que la manière dont l'apprentissage collaboratif par les pairs peut aider à résoudre des défis commerciaux critiques. Beyond Retro a accompli des résultats fantastiques :",[],{"type":60,"text":385,"spans":386},"• Un taux de complétion des modules de 95 %",[],{"type":60,"text":388,"spans":389},"• Des taux d'engagement des collaborateurs triplés",[],{"type":60,"text":391,"spans":392},"• Un nombre croissant de parcours spécifiques aux rôles, économisant des heures de temps aux managers",[],{"type":60,"text":394,"spans":395},"• Une communauté d'auteurs grandissante avec plusieurs volontaires qui contribuent à faire évoluer le L&D à travers les entreprises",[],{"type":60,"text":397,"spans":398},"• Atteindre de manière cohérente tous les actifs des trois groupes d'entreprises avec un contenu significatif créé par des experts internes : le Département Formation est devenu complètement décentralisé pour promouvoir une culture de partage de connaissances entre pairs",[],{"type":60,"text":400,"spans":401},"• Coûts de formation réduits",[],{"type":60,"text":403,"spans":404},"• Un processus d'onboarding évolutif qui offre une excellente expérience aux nouvelles recrues",[],{"type":60,"text":361,"spans":406},[],"RichText$878b251d-8cd5-43e7-a654-c19ae630be94",{"variation":182,"version":183,"items":409,"primary":411,"id":425,"slice_type":246,"slice_label":39},[410],{},{"text":412},[413,416,419,422],{"type":256,"text":414,"spans":415},"Quelle est la prochaine étape pour Beyond Retro ?",[],{"type":60,"text":417,"spans":418},"La transition de la formation en présentiel vers une approche d'apprentissage numérique et par les pairs a permis à Beyond Retro de mieux répondre à ses besoins en matière d'éducation des collaborateurs et mondiale. La marque peut désormais offrir un apprentissage flexible, engageant et précieux tout en permettant à l'Équipe formation de tirer parti des experts internes pour développer un contenu significatif.",[],{"type":60,"text":420,"spans":421},"En conséquence, Beyond Retro continuera de collaborer avec 360Learning pour créer une feuille de route à long terme pour une formation efficace. Certains des plus grands projets en cours incluent la création d'un programme de 5 modules pour directeurs de magasin, un programme de coaching et de mentorat, un programme de gestion de compte, et la collaboration avec l'équipe produit sur un programme de préparation de commandes.",[],{"type":60,"text":423,"spans":424},"« Tout cela est rendu possible grâce à notre capacité à développer des auteurs et des contributeurs à ces parcours à travers le groupe d'entreprises grâce à l'apprentissage collaboratif », dit Ashley.",[],"RichText$a6203399-0a8f-422c-8c61-29452ec49719",{"primary":427,"items":438,"id":440,"slice_type":441,"slice_label":39},{"theme":428,"background_video_wistia_id":39,"background_illustration":429,"pill_text":39,"slice_title":430,"cta_type":434,"cta_label":435,"cta_link":436},"Light",{},[431],{"type":199,"text":432,"spans":433},"Les mêmes défis ? 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You can opt-out at any time. For details, refer to our Privacy Policy.",[588,595],{"start":589,"end":590,"type":591,"data":592},94,101,"hyperlink",{"link_type":593,"url":594},"Web","https:\u002F\u002F360learning.com\u002Fform\u002Femail-preferences\u002F",{"start":596,"end":597,"type":591,"data":598},141,155,{"id":599,"type":600,"tags":601,"lang":109,"slug":602,"first_publication_date":603,"last_publication_date":604,"uid":605,"link_type":116,"isBroken":118},"YrwJGhAAACAAv-Ph","legal_document",[],"privacy--360learning","2022-06-29T08:51:38+0000","2025-08-19T15:09:15+0000","privacy",[607],{},"legal_text$d02a20a9-3ee8-4cc4-a5f0-ae1422bad3eb","legal_text",[611],{"group_id":39,"session_id":39},"Back to homepage",[614],{"type":60,"text":615,"spans":616},"We’ll be in touch very shortly to organize your customized demo. 😉",[],"Demo",{"link_type":593,"key":619,"url":620},"765e46b0-ba91-4a08-9817-d87546e1ac6f","https:\u002F\u002F360learning.com\u002F","236","Great call 💪 !!","Book my demo","link","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","8fc14614-d66c-4fe4-87d3-3f71a1b6bc4b",[],"conversion_form$b0217e72-89aa-43de-9f4d-ad85f7ccba33","conversion_form",{"primary":631,"items":634,"id":5546,"slice_type":1485,"slice_label":39},{"title":632,"cta_active":118,"cta_type":624,"cta_label":39,"cta_link":633},[],{"link_type":437},[635,2580,4096,5544],{"resource":636},{"id":637,"type":40,"tags":638,"lang":109,"slug":639,"first_publication_date":640,"last_publication_date":641,"uid":642,"data":643,"link_type":116,"key":2579,"isBroken":118},"YmpTRBEAACMAqDED",[],"how-mitsubishi-electric-achieved-99-customer-satisfaction-while-reducing-training-costs-by-65-with-collaborative-learning","2022-06-07T14:32:11+0000","2026-03-17T15:59:10+0000","mitsubishielectric",{"body":644,"tags":2524,"company_logo":2540,"illustration":2546,"key_figures":2553,"title":2575,"reading_time":1736},[645,664,682,697,709,721,733,767,799,823,848,864,875,896,908,919,933,947,956,978,990,1028],{"variation":182,"version":183,"items":646,"primary":658,"id":663,"slice_type":203,"slice_label":39},[647],{"profile_picture":648,"name":656,"role":657},{"dimensions":649,"alt":650,"copyright":39,"url":651,"id":652,"edit":653},{"width":188,"height":188},"Lance Hitchins | Mitsubishi Electric","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F79ae2e27-0fce-49bd-9024-1114a6c7f25f_MitsubishiElectric_LanceHitchins+%281%29.png?auto=compress,format&rect=22,0,469,469&w=128&h=128","YmpYXBEAAGycqEmV",{"x":654,"y":82,"zoom":655,"background":85},-6,0.27292110874200426,"Lance Hitchins","Head of Customer Training",{"team_title":659},[660],{"type":199,"text":661,"spans":662},"The team",[],"Team$1c4cb152-ca4f-4484-ad5a-a5d51f334463",{"variation":182,"version":183,"items":665,"primary":667,"id":681,"slice_type":246,"slice_label":39},[666],{},{"text":668},[669,672,675,678],{"type":199,"text":670,"spans":671},"The challenge",[],{"type":60,"text":673,"spans":674},"Mitsubishi Electric is a market leader in heat pumps and air conditioning units around the world. To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":60,"text":676,"spans":677},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":60,"text":679,"spans":680},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":182,"version":183,"items":683,"primary":685,"id":696,"slice_type":246,"slice_label":39},[684],{},{"text":686},[687,690,693],{"type":256,"text":688,"spans":689,"direction":482},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":60,"text":691,"spans":692,"direction":482},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":60,"text":694,"spans":695,"direction":482},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":292,"version":183,"items":698,"primary":700,"id":708,"slice_type":246,"slice_label":39},[699],{},{"text":701},[702],{"type":60,"text":703,"spans":704},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[705],{"start":82,"end":706,"type":707},221,"strong","RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":182,"version":183,"items":710,"primary":712,"id":720,"slice_type":246,"slice_label":39},[711],{},{"text":713},[714,717],{"type":60,"text":715,"spans":716},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":60,"text":718,"spans":719},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":182,"version":183,"items":722,"primary":724,"id":732,"slice_type":246,"slice_label":39},[723],{},{"text":725},[726,729],{"type":199,"text":727,"spans":728},"The solution",[],{"type":60,"text":730,"spans":731},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":292,"version":183,"items":734,"primary":736,"id":766,"slice_type":246,"slice_label":39},[735],{},{"text":737},[738,743,748,753,758,763],{"type":60,"text":739,"spans":740},"1) Blended learning: Using an 80\u002F20 model to deliver training",[741],{"start":82,"end":742,"type":707},20,{"type":60,"text":744,"spans":745},"2) Authoring: Developing content in-house with an authoring tool",[746],{"start":82,"end":747,"type":707},13,{"type":60,"text":749,"spans":750},"3) Social: Enabling learners to interact with trainers",[751],{"start":82,"end":752,"type":707},10,{"type":60,"text":754,"spans":755},"4) Engagement: Accessing dashboards to track engagement and usage",[756],{"start":82,"end":757,"type":707},14,{"type":60,"text":759,"spans":760},"5) Upskill: Supporting the L&D team to acquire new skills",[761],{"start":82,"end":762,"type":707},11,{"type":60,"text":764,"spans":765},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":182,"version":183,"items":768,"primary":770,"id":798,"slice_type":246,"slice_label":39},[769],{},{"text":771},[772,774,777,779,788,790,793,795],{"type":256,"text":739,"spans":773},[],{"type":60,"text":775,"spans":776},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":60,"text":237,"spans":778},[],{"type":60,"text":780,"spans":781},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[782],{"start":783,"end":784,"type":591,"data":785},19,35,{"link_type":593,"url":786,"target":787},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":60,"text":237,"spans":789},[],{"type":60,"text":791,"spans":792},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":60,"text":237,"spans":794},[],{"type":60,"text":796,"spans":797},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":182,"version":183,"items":800,"primary":802,"id":822,"slice_type":246,"slice_label":39},[801],{},{"text":803},[804,806,809,817,819],{"type":256,"text":744,"spans":805,"direction":482},[],{"type":60,"text":807,"spans":808,"direction":482},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":60,"text":810,"spans":811,"direction":482},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[812],{"start":757,"end":813,"type":591,"data":814},28,{"link_type":593,"url":815,"target":816},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create","_blank",{"type":60,"text":237,"spans":818,"direction":482},[],{"type":60,"text":820,"spans":821,"direction":482},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":182,"version":183,"items":824,"primary":826,"id":847,"slice_type":246,"slice_label":39},[825],{},{"text":827},[828,830,837,839,842,844],{"type":256,"text":749,"spans":829},[],{"type":60,"text":831,"spans":832},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[833],{"start":834,"end":783,"type":591,"data":835},4,{"link_type":593,"url":836,"target":816},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":60,"text":237,"spans":838},[],{"type":60,"text":840,"spans":841},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":60,"text":237,"spans":843},[],{"type":60,"text":845,"spans":846},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":182,"version":183,"items":849,"primary":851,"id":863,"slice_type":246,"slice_label":39},[850],{},{"text":852},[853,855],{"type":256,"text":754,"spans":854},[],{"type":60,"text":856,"spans":857},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[858],{"start":859,"end":860,"type":591,"data":861},217,226,{"link_type":593,"url":862,"target":787},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":292,"version":183,"items":865,"primary":867,"id":874,"slice_type":246,"slice_label":39},[866],{},{"text":868},[869],{"type":60,"text":870,"spans":871},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[872],{"start":82,"end":873,"type":707},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":182,"version":183,"items":876,"primary":878,"id":895,"slice_type":246,"slice_label":39},[877],{},{"text":879},[880,882,885,887,890,892],{"type":256,"text":759,"spans":881},[],{"type":60,"text":883,"spans":884},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":60,"text":237,"spans":886},[],{"type":60,"text":888,"spans":889},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":60,"text":237,"spans":891},[],{"type":60,"text":893,"spans":894},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":182,"version":183,"items":897,"primary":899,"id":907,"slice_type":246,"slice_label":39},[898],{},{"text":900},[901,904],{"type":199,"text":902,"spans":903},"Results",[],{"type":60,"text":905,"spans":906},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. They’ve also eliminated the backlog of customers waiting to enrol on courses.",[],"RichText$ae8f3e33-fe42-495d-9f7b-aab7f57f74a8",{"variation":292,"version":183,"items":909,"primary":911,"id":918,"slice_type":246,"slice_label":39},[910],{},{"text":912},[913],{"type":60,"text":914,"spans":915},"Volume and efficiency results:\n\n• The team is 900% more efficient \n\n• The number of people trained has increased from 200 to 300 people per month\n\n• The same volume of training has been delivered with 10% of the resources required before\n\n• Training costs have been reduced by 65%",[916],{"start":82,"end":917,"type":707},31,"RichText$599eeda5-1d95-4fb5-ae18-ec08d1f58e5b",{"variation":292,"version":183,"items":920,"primary":922,"id":932,"slice_type":246,"slice_label":39},[921],{},{"text":923},[924,929],{"type":60,"text":925,"spans":926},"Customer impact:\n",[927],{"start":82,"end":928,"type":707},17,{"type":60,"text":930,"spans":931},"• 99% customer satisfaction rate\n\n• Mitsubishi Electric has reduced the wait time for customer training to 30 days\n\n• The learner survey feedback is much more positive, with learners saying: - “I can do this in my own time”, and describing the training as “flexible”, “easy to use”, and “the best online training I have ever done”",[],"RichText$ffbdd502-d61f-4f59-8eaa-6cfa7a11903b",{"variation":292,"version":183,"items":934,"primary":936,"id":946,"slice_type":246,"slice_label":39},[935],{},{"text":937},[938,943],{"type":60,"text":939,"spans":940},"Environmental impact:\n",[941],{"start":82,"end":942,"type":707},22,{"type":60,"text":944,"spans":945},"• 600,000 miles of travelling saved\n\n• 230,000 sheets of paper saved",[],"RichText$ca475609-76cf-4b29-9f40-85b8cbd759e7",{"variation":182,"version":183,"items":948,"primary":950,"id":955,"slice_type":246,"slice_label":39},[949],{},{"text":951},[952],{"type":60,"text":953,"spans":954},"It's clear from these results that the new digital training programme has had a positive impact on the Mitsubishi Electric business. So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":182,"version":183,"items":957,"primary":959,"id":977,"slice_type":246,"slice_label":39},[958],{},{"text":960},[961,964,967,969,972,974],{"type":256,"text":962,"spans":963},"What’s next for Mitsubishi Electric?",[],{"type":60,"text":965,"spans":966},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. Now, the company can offer flexible and engaging customer learning, while also enabling the L&D team to utilise subject-matter experts to create content in-house.",[],{"type":60,"text":237,"spans":968},[],{"type":60,"text":970,"spans":971},"“The positive feedback on our courses we’ve had from customers has been overwhelming,” says Lance. “And I feel a sense of pride when my staff are mentioned individually in courses by customers.”",[],{"type":60,"text":237,"spans":973},[],{"type":60,"text":975,"spans":976},"So what’s next? Mitsubishi Electric will be working in collaboration with 360Learning to determine the long-term roadmap for their customer training. One of the key objectives for the future will be to leverage subject-matter experts within the business to help deliver product and sales training.",[],"RichText$5e018368-2f6b-4893-9558-800ba7e0f312",{"primary":979,"items":987,"id":989,"slice_type":441,"slice_label":39},{"theme":428,"background_video_wistia_id":39,"background_illustration":980,"pill_text":39,"slice_title":981,"cta_type":434,"cta_label":985,"cta_link":986},{},[982],{"type":199,"text":983,"spans":984},"Same challenges? You could have the same results, too. ",[],"Make the switch today",{"link_type":437},[988],{},"cta_banner$c50bd424-e905-4ddd-bd9d-ed3b6032e544",{"primary":991,"items":1026,"id":1027,"slice_type":629,"slice_label":39},{"document":992},{"id":445,"type":446,"tags":993,"lang":109,"slug":448,"first_publication_date":449,"last_publication_date":450,"uid":434,"data":994,"link_type":116,"key":1025,"isBroken":118},[],{"body":995,"form_config":1023},[996,1014],{"variation":182,"version":183,"items":997,"primary":1010,"id":483,"slice_type":484,"slice_label":39},[998,1002,1006],{"benefit_icon":999,"benefit_copy":462},{"dimensions":1000,"alt":39,"copyright":39,"url":458,"id":459,"edit":1001},{"width":96,"height":96},{"x":82,"y":82,"zoom":461,"background":101},{"benefit_icon":1003,"benefit_copy":469},{"dimensions":1004,"alt":39,"copyright":39,"url":466,"id":467,"edit":1005},{"width":96,"height":96},{"x":82,"y":82,"zoom":461,"background":101},{"benefit_icon":1007,"benefit_copy":476},{"dimensions":1008,"alt":39,"copyright":39,"url":473,"id":474,"edit":1009},{"width":96,"height":96},{"x":82,"y":82,"zoom":461,"background":101},{"title":1011},[1012],{"type":51,"text":480,"spans":1013,"direction":482},[],{"variation":182,"version":183,"items":1015,"primary":1016,"id":500,"slice_type":501,"slice_label":39},[],{"top_form_title":1017,"background_image":1020},[1018],{"type":51,"text":490,"spans":1019,"direction":482},[],{"dimensions":1021,"alt":496,"copyright":39,"url":497,"id":498,"edit":1022},{"width":494,"height":495},{"x":82,"y":82,"zoom":84,"background":85},{"id":503,"type":504,"tags":1024,"lang":109,"slug":434,"first_publication_date":506,"last_publication_date":507,"link_type":116,"key":625,"isBroken":118},[],"46710fad-9b7b-4a88-9605-a632355687a3",[],"conversion_form$5b2c17f3-d728-41d0-be64-f4e544ddd400",{"primary":1029,"items":1032,"id":2040,"slice_type":1485,"slice_label":39},{"title":1030,"cta_active":118,"cta_type":624,"cta_label":39,"cta_link":1031},[],{"link_type":437},[1033,1543,2101],{"resource":1034},{"id":1035,"type":40,"tags":1036,"lang":109,"slug":1037,"first_publication_date":1038,"last_publication_date":1039,"uid":1040,"data":1041,"link_type":116,"key":1542,"isBroken":118},"ZIiT0xEAACMAIODC",[],"from-france-to-the-rest-of-the-world-how-l-acoustics-scaled-global-training-operations-with-360learning","2023-06-16T08:44:47+0000","2025-02-20T14:29:51+0000","l-acoustics",{"body":1042,"tags":1486,"company_logo":1502,"illustration":1508,"key_figures":1515,"title":1538,"reading_time":54},[1043,1091,1130,1144,1191,1221,1249,1260,1272,1283,1322,1359,1370,1438,1451,1458],{"variation":182,"version":183,"items":1044,"primary":1086,"id":1090,"slice_type":203,"slice_label":39},[1045,1055,1065,1076],{"profile_picture":1046,"name":1053,"role":1054},{"dimensions":1047,"alt":1048,"copyright":39,"url":1049,"id":1050,"edit":1051},{"width":188,"height":188},"Etienne Corteel | L-Acoustics","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Ffa63494e-2212-4473-a6a6-b63651fb6243_1568381111543.jpeg?auto=compress,format&rect=0,0,500,500&w=128&h=128","ZICBlxEAACUA_YYF",{"x":82,"y":82,"zoom":1052,"background":101},0.256,"Etienne Corteel","Director of Education & Scientific Outreach, global",{"profile_picture":1056,"name":1063,"role":1064},{"dimensions":1057,"alt":1058,"copyright":39,"url":1059,"id":1060,"edit":1061},{"width":188,"height":188},"Lucile Diemert | L-Acoustics","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fa3573a85-0dd0-4e61-80b0-629d721266fa_1571734055272.jpeg?auto=compress,format&rect=0,0,450,450&w=128&h=128","ZIB85hEAACUA_XCI",{"x":82,"y":82,"zoom":1062,"background":101},0.28444444444444444,"Lucile Diemert","Digital learning designer Learning & Development",{"profile_picture":1066,"name":1074,"role":1075},{"dimensions":1067,"alt":1068,"copyright":39,"url":1069,"id":1070,"edit":1071},{"width":188,"height":188},"François Montignies | L-Acoustics","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F533cf9cc-89f1-4a95-8e15-3924cd2da2f6_L-Acoustics-Francois-Montignies+%281%29.jpg?auto=compress,format&rect=0,42,600,600&w=128&h=128","ZIB8fhEAACUA_W6m",{"x":82,"y":1072,"zoom":1073,"background":101},-9,0.21333333333333335,"François Montignies","Education & Scientific Outreach manager, Asia Pacific",{"profile_picture":1077,"name":1084,"role":1085},{"dimensions":1078,"alt":1079,"copyright":39,"url":1080,"id":1081,"edit":1082},{"width":188,"height":188},"Delphine Hannotin | L-Acoustics","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Ff9324ff0-d0c2-41b0-afa2-0c7390e9b9da_1517271945825.jpeg?auto=compress,format&rect=0,0,303,303&w=128&h=128","ZIB9MBEAACMA_XHS",{"x":82,"y":82,"zoom":1083,"background":101},0.42244224422442245,"Delphine Hannotin","Instructional Designer",{"team_title":1087},[1088],{"type":199,"text":661,"spans":1089},[],"Team$e291e99d-73ec-4942-a1c1-35b076092e5c",{"variation":182,"version":183,"items":1092,"primary":1094,"id":1129,"slice_type":246,"slice_label":39},[1093],{},{"text":1095},[1096,1099,1101,1108,1110,1113,1118,1122,1124],{"type":199,"text":1097,"spans":1098},"Challenges",[],{"type":60,"text":237,"spans":1100},[],{"type":60,"text":1102,"spans":1103},"L-Acoustics’ Education & Scientific Outreach team is responsible for training customers who have purchased the company’s audio systems. Five coordinators and 100 training facilitators organize and deliver a curriculum of 20 modules specific to the Group's products and methodologies.",[1104],{"start":747,"end":1105,"type":591,"data":1106},44,{"link_type":593,"url":1107,"target":816},"https:\u002F\u002Fwww.l-acoustics.com\u002Feducation\u002Fvision\u002F",{"type":60,"text":237,"spans":1109},[],{"type":60,"text":1111,"spans":1112},"In early 2020, the Education team needed to keep up with company growth by looking for a modern and comprehensive training solution to support the opening of new markets: ",[],{"type":60,"text":1114,"spans":1115},"• The logistics of the training organization had become very complex. Printed documents, posted certificates and hand-generated emails were no longer up to the task of handling such a large volume of learners. ",[1116],{"start":82,"end":1117,"type":707},68,{"type":60,"text":1119,"spans":1120},"• The team also wanted to move towards a blended learning model to keep in touch with learners before, during and after training, as well as improve service quality.",[1121],{"start":82,"end":96,"type":707},{"type":60,"text":237,"spans":1123},[],{"type":60,"text":1125,"spans":1126},"For Lucile Diemert, Digital Learning Designer at L-Acoustics, it was high time the team automated its training operations.",[1127],{"start":82,"end":1128,"type":707},122,"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":182,"version":183,"items":1131,"primary":1133,"id":1143,"slice_type":246,"slice_label":39},[1132],{},{"text":1134},[1135,1138,1140],{"type":199,"text":1136,"spans":1137},"Solution",[],{"type":60,"text":237,"spans":1139},[],{"type":60,"text":1141,"spans":1142},"Three years post-launch, the Education & Scientific Outreach team has met its challenge. Let’s zoom in on the three pillars that enabled this change.",[],"RichText$4386d043-ea47-448c-9076-7bf00f9f29fd",{"variation":182,"version":183,"items":1145,"primary":1147,"id":1190,"slice_type":246,"slice_label":39},[1146],{},{"text":1148},[1149,1152,1154,1157,1159,1162,1164,1167,1174,1177,1179,1182],{"type":256,"text":1150,"spans":1151},"Streamlining training quality on a global scale",[],{"type":60,"text":237,"spans":1153},[],{"type":60,"text":1155,"spans":1156},"First up for the Education team: monitoring the quality of training courses delivered all around the world. With the previous method, it was impossible to check that learners were benefiting from the latest updates on all their course material.",[],{"type":60,"text":237,"spans":1158},[],{"type":60,"text":1160,"spans":1161},"Now, the 360Learning platform makes it possible to share standardized content with all learners in just a few clicks, regardless of whether the training is taking place at the company's French headquarters, in Westlake Village (California, US), or even Singapore.",[],{"type":60,"text":237,"spans":1163},[],{"type":60,"text":1165,"spans":1166},"This standardization is made possible by a robust workflow:",[],{"type":60,"text":1168,"spans":1169},"• The Education team keeps control over the creation and updates of teaching material, with the easy-to-use authoring tool.",[1170],{"start":83,"end":1171,"type":591,"data":1172},123,{"link_type":593,"url":1173,"target":816},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":60,"text":1175,"spans":1176},"• This content is then distributed via duplicated sessions relevant to customer information ,and geographical location.",[],{"type":60,"text":237,"spans":1178},[],{"type":60,"text":1180,"spans":1181},"The outcome: guaranteed quality from start to finish for customers, and a real sense of comfort for trainers.",[],{"type":1183,"url":1184,"alt":39,"copyright":39,"dimensions":1185,"id":1188,"edit":1189},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F4f8dd775-5678-4960-932f-91dd2c6a9fde_L-ISA+Loudspeaker+System+training_15.jpg?auto=compress,format",{"width":1186,"height":1187},6240,4160,"ZIiTbhEAACMAIN7-",{"x":82,"y":82,"zoom":84,"background":101},"RichText$db815675-e0bd-43eb-910f-9557440bcfc1",{"variation":182,"version":183,"items":1192,"primary":1194,"id":1220,"slice_type":246,"slice_label":39},[1193],{},{"text":1195},[1196,1199,1205,1210,1212],{"type":60,"text":1197,"spans":1198},"The opening of new markets in the United States and Asia brought another challenge: localizing training content. With the Globalization solution, a 360Learning product specifically designed for the deployment of multilingual training courses, the Education team can now cover all of their translation needs: ",[],{"type":60,"text":1200,"spans":1201},"• In-house translations: In just a few clicks, instructional designers assign learning modules over to local experts who can take care of localizing and updating content in real time. ",[1202],{"start":1203,"end":1204,"type":707},2,24,{"type":60,"text":1206,"spans":1207},"• Outsourced translations: When the workload is too heavy, the Education team calls in translation agencies. With .xliff-compatible files (the standard used by translation agencies), Lucile and her team can send the training courses to be translated and re-import them into the platform in just a few minutes.",[1208],{"start":1203,"end":1209,"type":707},26,{"type":60,"text":237,"spans":1211},[],{"type":60,"text":1213,"spans":1214},"\"The Globalization solution is a real asset for the team!\" Lucile says. \"It’s extremely efficient and meets our translation needs perfectly, whether we’re translating content in-house or outsourcing to agencies. I especially love how easy it is to export and re-import translated content into the platform.”",[1215,1217],{"start":82,"end":1216,"type":707},58,{"start":1218,"end":1219,"type":707},72,307,"RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":182,"version":183,"items":1222,"primary":1224,"id":1248,"slice_type":246,"slice_label":39},[1223],{},{"text":1225},[1226,1229,1231,1234,1237,1239,1242],{"type":256,"text":1227,"spans":1228},"Automating away Blended learning operations",[],{"type":60,"text":237,"spans":1230},[],{"type":60,"text":1232,"spans":1233},"The administration of face-to-face training had become very cumbersome for the team. Lucile describes how the implementation of the 360Learning platform helped her and her team.",[],{"type":256,"text":1235,"spans":1236},"Easing training logistics",[],{"type":60,"text":237,"spans":1238},[],{"type":60,"text":1240,"spans":1241},"Via 360Learning’s Live solution, the platform fully integrates with the Education team's blended learning model. From duplicating sessions to inviting learner groups in several languages to sending learning certificates, everything is designed to automate training administration to optimize efficiency. \"This is a game-changer for us!” says Lucile.",[],{"type":60,"text":1240,"spans":1243},[1244],{"start":1245,"end":917,"type":591,"data":1246},18,{"link_type":593,"url":1247,"target":816},"https:\u002F\u002F360learning.com\u002Fsolution\u002Flive-training\u002F","RichText$28692f4e-c102-45d5-89ce-1ca800d883f8",{"variation":292,"version":183,"items":1250,"primary":1252,"id":1259,"slice_type":246,"slice_label":39},[1251],{},{"text":1253},[1254],{"type":60,"text":1255,"spans":1256},"\"With the Live solution, we can massively deploy our Blended training courses all over the world, and automate away the training admin work. There are far fewer logistics to manage for our coordinators and trainers\"",[1257],{"start":82,"end":1258,"type":707},215,"RichText$ff71e541-f425-4027-a753-8f8917b886f2",{"variation":182,"version":183,"items":1261,"primary":1263,"id":1271,"slice_type":246,"slice_label":39},[1262],{},{"text":1264},[1265,1268],{"type":256,"text":1266,"spans":1267},"An evolution for training facilitators and coordinators \n",[],{"type":60,"text":1269,"spans":1270},"The automation of practices has brought a substantial change for training coordinators. Lucile confides: ",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":292,"version":183,"items":1273,"primary":1275,"id":1282,"slice_type":246,"slice_label":39},[1274],{},{"text":1276},[1277],{"type":60,"text":1278,"spans":1279},"\"Our coordinators no longer have to manually generate 6,000 invitations and certificates per year. Automation frees up time for more added-value activities, such as tracking learners' progress and interacting with trainers and customers. A real asset for them in their job!\"",[1280],{"start":82,"end":1281,"type":707},274,"RichText$c23788d4-9385-47a7-b8c6-30293f364756",{"variation":182,"version":183,"items":1284,"primary":1286,"id":1321,"slice_type":246,"slice_label":39},[1285],{},{"text":1287},[1288,1291,1293,1296,1298,1301,1304,1306,1312,1314],{"type":256,"text":1289,"spans":1290},"Creating a learning community",[],{"type":60,"text":237,"spans":1292},[],{"type":60,"text":1294,"spans":1295},"Finally, the introduction of an online training solution has accelerated skills sharing across the entire L&D value chain.",[],{"type":60,"text":237,"spans":1297},[],{"type":256,"text":1299,"spans":1300},"Expert-powered training reviews\n",[],{"type":60,"text":1302,"spans":1303},"L-Acoustics’ inherently innovative technologies means that product training needs to get internal experts’ seal of approval before launching all over the world. Business experts review and validate training courses before distribution via 360Learning’s built-in co-authoring workflows.",[],{"type":60,"text":237,"spans":1305},[],{"type":60,"text":1307,"spans":1308},"When a training course is created, L-Acoustics' group of internal experts is invited to review it and share comments. With integrated feedback loops (contextual forum, internal comments only visible to the team of authors), they can ensure that the training will be as relevant as possible for end-users.",[1309],{"start":1171,"end":1310,"type":591,"data":1311},148,{"link_type":593,"url":862,"target":816},{"type":60,"text":237,"spans":1313},[],{"type":1183,"url":1315,"alt":39,"copyright":39,"dimensions":1316,"id":1319,"edit":1320},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F7bffc396-c467-4e56-acbe-9fe66e4b5f49_L-ISA+Loudspeaker+System+training_41.jpg?auto=compress,format",{"width":1317,"height":1318},5490,3660,"ZIiTgREAACQAIN9S",{"x":82,"y":82,"zoom":84,"background":101},"RichText$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"variation":182,"version":183,"items":1323,"primary":1325,"id":1358,"slice_type":246,"slice_label":39},[1324],{},{"text":1326},[1327,1330,1332,1335,1337,1340,1342,1345,1349,1353,1355],{"type":256,"text":1328,"spans":1329},"The L-Acoustics Education’s private groups, a space to share best practices",[],{"type":60,"text":237,"spans":1331},[],{"type":60,"text":1333,"spans":1334},"In the world of product training, professionals don't usually go back twice to a manufacturer's training course. However, audio technologies, and the tools and methodologies associated with them, are constantly evolving. Continuous training is necessary to stay up to date. To address this issue, L-Acoustics set out to extend the learning experience beyond the completion of a face-to-face session by leveraging online activities and creating communities.",[],{"type":60,"text":237,"spans":1336},[],{"type":60,"text":1338,"spans":1339},"The Education team created a learning community hosted onto the 360Learning platform. Immediately after the session, learners can access a complementary group containing the latest version of the training content, as well as additional resources (application scenarios, features, white papers, scientific articles) or additional content for autonomous practice (software tutorials, multi-track audio files, editing videos). In an approach based on continuous upskilling, this ongoing training keeps them up to date and operational on technologies that are evolving very rapidly in this field.",[],{"type":60,"text":237,"spans":1341},[],{"type":60,"text":1343,"spans":1344},"Platform users can also access exclusive on-demand material via two custom groups created in minutes:",[],{"type":60,"text":1346,"spans":1347},"• The \"knowledge essentials\" group, containing information relevant to audio professionals on topics such as hearing health, room acoustics or network technologies.",[1348],{"start":82,"end":813,"type":707},{"type":60,"text":1350,"spans":1351},"• The \"expert insight\" group provides advanced scientific knowledge on sound systems, based on L-Acoustics’ research or technologies, supplemented by external information. 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For L&D professionals, the COVID-19 pandemic ushered in a new era and established new rules for work culture, including the introduction of new tools and technology, and the need to juggle a hybrid workforce. ",[],{"type":60,"text":1613,"spans":1614,"direction":482},"As Supportworks continues to grow, the L&D team understood that, to keep up with today’s rapidly changing world, they needed to innovate the way training happens.  ",[],{"type":60,"text":237,"spans":1616,"direction":482},[],{"type":256,"text":1618,"spans":1619,"direction":482},"The team’s priorities were:",[],{"type":60,"text":237,"spans":1621,"direction":482},[],{"type":60,"text":1623,"spans":1624,"direction":482},"• An LMS all dealers and franchisees have access to without having to purchase it on their own; dealers should be able to assign content • created by Supportworks as well as create their own content.",[1625,1626,1629],{"start":82,"end":589,"type":707},{"start":1627,"end":1628,"type":707},137,139,{"start":1630,"end":1631,"type":707},174,198,{"type":60,"text":1633,"spans":1634,"direction":482},"• Onboard and train new and existing franchisees and their employees; ability to track user metrics; ability to assign content in a sequential order based on role.",[1635],{"start":82,"end":1392,"type":707},{"type":60,"text":1637,"spans":1638,"direction":482},"• Roll out a leadership development program to start growing the next generation of leaders.",[1639,1640,1643],{"start":82,"end":1203,"type":707},{"start":1641,"end":1642,"type":707},47,83,{"start":1644,"end":1645,"type":707},84,91,{"type":60,"text":237,"spans":1647,"direction":482},[],{"type":60,"text":1649,"spans":1650,"direction":482},"The L&D team at Supportworks recognized that, in a dispersed environment, there is greater reliance on all employees to step up. 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Because the tool was not integrated into their learning solution, producers lacked the structure and visibility they needed to work on new learning projects. 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Murex is now developing a new process to provide clarity over course ownership to improve accountability and streamline the ability to maintain and update existing courses. ",[],{"type":60,"text":237,"spans":2811},[],{"type":60,"text":2813,"spans":2814},"Murex plans on rolling out additional features offered by 360Learning to attain its business goals related to learning, such as Academies to support skill growth. The productivity realized by Murex highlights how efficient collaborative learning can be. Murex is confident its upskilling and reskilling needs can be met now and in the future using 360Learning. Its experts and L&D team now have the process and automation they need to sustain a learner-centric and agile learning program that meets business needs. ",[],{"type":60,"text":2816,"spans":2817},"Murex is a registered trademark of Murex and\u002For its affiliates. 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Ongoing training is essential to ensure their 1,500+ team members have everything they need to perform their best. ",[],{"type":60,"text":2963,"spans":2964},"As the company expanded, AlphaSights knew its previous exclusively face-to-face training solution was no longer fit for purpose. AlphaSights faced five main training challenges:",[],{"type":60,"text":2966,"spans":2967},"1) Tailoring resources. Training was mainly created by the L&D team, meaning the materials weren’t expressly tailored to the specific challenges and demands of each role.",[2968],{"start":82,"end":1204,"type":707},{"type":60,"text":2970,"spans":2971},"2) Scaling expertise. There was no training solution in place that could help scale internal expertise to match company needs.",[2972],{"start":82,"end":1846,"type":707},{"type":60,"text":2974,"spans":2975},"3) Tracking progress. There were limited options to measure course progress or success.",[2976],{"start":82,"end":1846,"type":707},{"type":60,"text":2978,"spans":2979},"4) Boosting attendance. The previous training format relied solely on classroom training, which involved extensive scheduling and it was logistically demanding. ",[2980],{"start":82,"end":2981,"type":707},23,{"type":60,"text":2983,"spans":2984},"5) Centralising training materials. Training materials weren’t centralised, resulting in employees having inconsistent training experiences.",[2985],{"start":82,"end":784,"type":707},{"type":60,"text":237,"spans":2987},[],{"type":1183,"url":2989,"alt":2990,"copyright":39,"dimensions":2991,"id":2994,"edit":2995},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F5de9d767-9a7f-4090-a85f-73f4638e0da2_en-blog-alphasights-1.png?auto=compress,format","Alphasights team illustration",{"width":2992,"height":2993},2846,1570,"Y5rroREAACAAJwTP",{"x":82,"y":82,"zoom":84,"background":85},"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":182,"version":183,"items":2998,"primary":3000,"id":3019,"slice_type":246,"slice_label":39},[2999],{},{"text":3001},[3002,3004,3007,3010,3013,3016],{"type":199,"text":1136,"spans":3003},[],{"type":256,"text":3005,"spans":3006},"360Learning, a learning platform designed to boost engagement and upskill at scale \n",[],{"type":60,"text":3008,"spans":3009},"When they realised that they weren’t maximising employees’ learning potential, the L&D team started exploring digital learning solutions. That’s when they discovered 360Learning–and the potential to upskill from within.",[],{"type":60,"text":3011,"spans":3012},"The main competitive advantage was the easy-to-use authoring tool, the ability to collaborate with course authors, and using analytics to measure the success of the training. ",[],{"type":60,"text":3014,"spans":3015},"“Before 360Learning, we had difficulties with scaling training,” said Alexander Celer, L&D Manager, EMEA & APAC at AlphaSights. “We had trouble getting people to attend their classroom sessions and the presentation format simply wasn’t engaging enough.”",[],{"type":60,"text":3017,"spans":3018},"Here, the L&D team highlights five key benefits of 360Learning that have transformed the way people at AlphaSights develop their skill set.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":182,"version":183,"items":3021,"primary":3023,"id":3033,"slice_type":246,"slice_label":39},[3022],{},{"text":3024},[3025,3028,3030],{"type":256,"text":3026,"spans":3027},"Turning in-house experts into employee and client growth champions",[],{"type":60,"text":237,"spans":3029},[],{"type":60,"text":3031,"spans":3032},"By empowering their subject-matter experts to contribute directly to digital training programmes, the team has unlocked their organisation’s collective expertise. “Our people are our most valued asset,” explains Anna Hentunen, Digital Learning Associate. “We really want to tap into the knowledge that they have.” ",[],"RichText$085b6ecd-2163-4c2f-8091-1b6b2794c341",{"variation":292,"version":183,"items":3035,"primary":3037,"id":3047,"slice_type":246,"slice_label":39},[3036],{},{"text":3038},[3039],{"type":60,"text":3040,"spans":3041},"“You don’t have to be an eLearning hero to create content,” Jenny Goersch, L&D Manager, US, says. “We have experts, for example, on the commercial side, the engineering side—and these people can easily share their knowledge by authoring courses in 360Learning; we’ve engaged over 300 subject-matter experts as authors.”",[3042,3044],{"start":82,"end":3043,"type":707},59,{"start":3045,"end":3046,"type":707},98,319,"RichText$0a5f8502-3629-45ec-bbe0-f2ee11e1b698",{"variation":182,"version":183,"items":3049,"primary":3051,"id":3059,"slice_type":246,"slice_label":39},[3050],{},{"text":3052},[3053,3056],{"type":60,"text":3054,"spans":3055},"By decentralising the content creation process through AlphaSights’ Author Curriculum, it has made the course content more credible, relevant, and role-specific. As a result, completion rates have soared to 95%. As Digital Learning Manager, Blanca Ibarra-Ruiz explains, “It’s easy to train our employees with this collaborative approach, and everyone is eager to become an author.”",[],{"type":60,"text":3057,"spans":3058},"The Author Curriculum has been fundamental in creating an exceptional learning experience for employees. Read on to hear about how 360Learning’s authoring tool has enabled AlphaSights to engage 27% of their workforce to become course authors.",[],"RichText$21c6a5c9-343c-4427-b06f-e620ae694320",{"variation":182,"version":183,"items":3061,"primary":3063,"id":3073,"slice_type":246,"slice_label":39},[3062],{},{"text":3064},[3065,3068,3070],{"type":256,"text":3066,"spans":3067},"An authoring tool to devise tailored courses, fast",[],{"type":60,"text":237,"spans":3069},[],{"type":60,"text":3071,"spans":3072},"Any organisation that wants to empower busy subject-matter experts to help with content creation needs to make the process as easy and as smooth as possible. That’s why an embedded authoring tool with a clear user interface and the ability to integrate with other tools was one of the top solution requirements for the AlphaSights L&D team.",[],"RichText$bf057938-f37c-40b6-88da-36181700adaf",{"variation":292,"version":183,"items":3075,"primary":3077,"id":3086,"slice_type":246,"slice_label":39},[3076],{},{"text":3078},[3079],{"type":60,"text":3080,"spans":3081},"“The authoring tool has massively reduced the amount of time it takes to create a course from its inception to deployment,” says Blanca. “Before, it could take months to deploy training materials by which time the information would be outdated. With 360Learning’s super easy authoring tool, we can create a course within a few days.”",[3082,3084],{"start":82,"end":3083,"type":707},124,{"start":1627,"end":3085,"type":707},333,"RichText$6ea1bed6-b373-48eb-b3d8-4de9f7dd8cb3",{"variation":182,"version":183,"items":3088,"primary":3090,"id":3098,"slice_type":246,"slice_label":39},[3089],{},{"text":3091},[3092,3095],{"type":60,"text":3093,"spans":3094},"The ability to scale content creation has made a huge impact on the organisation. “From the time we adopted 360Learning to now, we have almost doubled in size–and still the platform is fit for purpose,” Alexander says. ",[],{"type":60,"text":3096,"spans":3097},"In addition to simple course creation, enhanced analytical insights have also played a huge part in demonstrating the real impact of learning and development at AlphaSights.",[],"RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":182,"version":183,"items":3100,"primary":3102,"id":3128,"slice_type":246,"slice_label":39},[3101],{},{"text":3103},[3104,3107,3109,3112,3117,3120],{"type":256,"text":3105,"spans":3106},"Enhanced analytics to measure the success of training programmes ",[],{"type":60,"text":237,"spans":3108},[],{"type":60,"text":3110,"spans":3111},"Reporting functions are very important for the AlphaSights L&D team. “The platform has helped us massively in measuring the success of our training,” Alexander explains. “We can track people’s progress, assess levels of engagement, and gather feedback on our courses.”",[],{"type":60,"text":3113,"spans":3114},"The feedback functions, including the Reactions feature, have also helped the team inform business leaders of priority learning needs. This has enabled the L&D team to tie their initiatives back to business and commercial goals.",[3115],{"start":1405,"end":1641,"type":591,"data":3116},{"link_type":593,"url":862,"target":787},{"type":60,"text":3118,"spans":3119},"360Learning analytics have enabled AlphaSights to report on critical learning metrics. This makes it possible to offer exceptional learning experiences. Read on to see how AlphaSights does this with a blended learning approach.",[],{"type":1183,"url":3121,"alt":3122,"copyright":39,"dimensions":3123,"id":3126,"edit":3127},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Ff3cb5374-521d-424e-9895-289d89c28370_en-blog-alphasights-2.png?auto=compress,format","Alphasights learning platform",{"width":3124,"height":3125},2832,1562,"Y5rrmhEAACEAJwSv",{"x":82,"y":82,"zoom":84,"background":85},"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":182,"version":183,"items":3130,"primary":3132,"id":3151,"slice_type":246,"slice_label":39},[3131],{},{"text":3133},[3134,3137,3139,3142,3145,3148],{"type":256,"text":3135,"spans":3136},"A blended learning approach for an exceptional onboarding experience",[],{"type":60,"text":237,"spans":3138},[],{"type":60,"text":3140,"spans":3141},"The transition from classroom-based training to a digital and blended learning strategy has allowed AlphaSights to better meet new employees’ needs.",[],{"type":60,"text":3143,"spans":3144},"Digital onboarding courses are now introduced ahead of live sessions, giving new joiners the opportunity to learn at their own pace, wherever they may be. Employees enjoy the flexible quality of digital learning as it gives them the opportunity to learn when it suits them best, while also giving them the chance to interact with their peers in workshop-style sessions.",[],{"type":60,"text":3146,"spans":3147},"“I can track people’s progress, track their results, and how they’re reacting to the content,” says Catarina Coimbra, Associate, L&D at AlphaSights.",[],{"type":60,"text":3149,"spans":3150},"So, what makes AlphaSights employee training so easy to follow? Great product features, of course!",[],"RichText$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"variation":182,"version":183,"items":3153,"primary":3155,"id":3186,"slice_type":246,"slice_label":39},[3154],{},{"text":3156},[3157,3160,3162,3165,3175,3181],{"type":256,"text":3158,"spans":3159},"Interactive product features for higher completion rates and up-to-date training ",[],{"type":60,"text":237,"spans":3161},[],{"type":60,"text":3163,"spans":3164},"The AlphaSights L&D team use a number of 360Learning product features to increase the efficiency and engagement of their training programmes. These include:",[],{"type":60,"text":3166,"spans":3167},"• Reactions and Relevance Scores. 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To stay on top, they need to ensure that their help desk technicians are up to date in an industry that is known for moving rapidly–that’s why they’re always working to ramp up the skills of new hires.",[3677],{"start":82,"end":762,"type":591,"data":3678},{"link_type":593,"url":3679,"target":816},"https:\u002F\u002Fwww.connectwise.com\u002F",{"type":60,"text":3681,"spans":3682}," Here at 360Learning, we know that onboarding new hires can sometimes be tricky to get right, especially when faced with the challenges of shifting to hybrid and remote working. ",[],{"type":60,"text":3684,"spans":3685}," For Lee Savage, Help Desk Trainer at ConnectWise, meeting this challenge meant looking for a way to keep all their onboarding deliverables in one spot and leveraging all the great know-how they had within their subject matter experts to help new hires.  ",[3686],{"start":54,"end":1523,"type":591,"data":3687},{"link_type":593,"url":3688},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Flee-savage-97013a216\u002F",{"type":60,"text":3690,"spans":3691}," We had the chance to speak to Lee about how ConnectWise helps every new hire make an immediate impact through great onboarding and peer-driven upsilling.",[],{"variation":182,"version":183,"items":3693,"primary":3695,"id":3709,"slice_type":246,"slice_label":39},[3694],{},{"text":3696},[3697,3700,3703,3706],{"type":256,"text":3698,"spans":3699},"ConnectWise had to boost onboarding to match a fast-moving industry\n",[],{"type":60,"text":3701,"spans":3702},"For Lee and the L&D team, a big challenge was keeping all of their training material in a central location. Previously, they were dealing with multiple platforms but by using 360Learning, they have been able to combine everything in one location.",[],{"type":60,"text":3704,"spans":3705}," Fixing that first hurdle, Lee says, meant the L&D team spent less time doing non-training activities. “Speed is a huge factor for us,” he says. “The IT industry is all about rapid change, and being able to update and move things quickly is huge for us.” For example, Lee can now complete his onboarding setup for new hires in five minutes—a huge change.",[],{"type":60,"text":3707,"spans":3708}," “The other major issue,” says Lee, “is putting our IT Nation community together with our technicians.” Adding IT Nation meetings as on-demand style video presentations provided ConnectWise’s technicians with another way to connect to the forum where partners, vendors, and colleagues discuss best practice and product improvement.",[],"RichText$df1a8a6d-26e8-47a2-b26c-38e3981118e6",{"variation":292,"version":183,"items":3711,"primary":3713,"id":3720,"slice_type":246,"slice_label":39},[3712],{},{"text":3714},[3715],{"type":60,"text":3716,"spans":3717}," “The thing that I think we all here at ConnectWise love about 360Learning is the connectivity,” explains Lee. “Getting people together. Allowing them to interact.”",[3718],{"start":82,"end":3719,"type":707},164,"RichText$1cf3298c-3c2c-412e-92aa-530f44493c27",{"variation":182,"version":183,"items":3722,"primary":3724,"id":3729,"slice_type":246,"slice_label":39},[3723],{},{"text":3725},[3726],{"type":60,"text":3727,"spans":3728}," ConnectWise’s experience with 360Learning has helped them chop down admin time, helped people focus on high-value tasks, and leverage subject matter expertise. ",[],"RichText$aee849ba-3ad4-4d0a-85ff-ab3601594d4b",{"variation":182,"version":183,"items":3731,"primary":3733,"id":3741,"slice_type":246,"slice_label":39},[3732],{},{"text":3734},[3735,3738],{"type":199,"text":3736,"spans":3737},"Solution\n",[],{"type":60,"text":3739,"spans":3740},"With 360Learning, Lee and the L&D team were able to make ground in four key areas in their onboarding program. These were:",[],"RichText$e2a47d4a-3040-4007-8b1e-8d3732b34266",{"variation":292,"version":183,"items":3743,"primary":3745,"id":3763,"slice_type":246,"slice_label":39},[3744],{},{"text":3746},[3747,3751,3755,3759],{"type":60,"text":3748,"spans":3749}," 1) Speed: Building, shipping, and updating modules took just 1-2 weeks",[3750],{"start":84,"end":752,"type":707},{"type":60,"text":3752,"spans":3753},"2) Relevance: It became a lot easier to reflect current market developments",[3754],{"start":82,"end":747,"type":707},{"type":60,"text":3756,"spans":3757},"3) Integrations: 360Learning’s integration with PowerApps offered a seamless experience",[3758],{"start":82,"end":2511,"type":707},{"type":60,"text":3760,"spans":3761},"4) Collaboration: Subject-matter experts could quickly and easily build courses",[3762],{"start":82,"end":928,"type":707},"RichText$ce8b16c7-e616-4aaa-a891-f4cb7f103ab9",{"variation":182,"version":183,"items":3765,"primary":3767,"id":3772,"slice_type":246,"slice_label":39},[3766],{},{"text":3768},[3769],{"type":60,"text":3770,"spans":3771},"For Lee, these four key areas were critical to helping every new hire make an immediate impact. And with speed being key to their industry, the first area was about creating and deploying courses quickly.",[],"RichText$2072629c-79b6-4ce3-8cbb-04da5985302a",{"variation":182,"version":183,"items":3774,"primary":3776,"id":3790,"slice_type":246,"slice_label":39},[3775],{},{"text":3777},[3778,3781,3784,3787],{"type":256,"text":3779,"spans":3780},"1) Speed: Just 1-2 weeks to build, ship, and update modules\n",[],{"type":60,"text":3782,"spans":3783},"As Lee explains, ease of use and speed was really important for ConnectWise. “With our previous setup,” he says, “it would take us anywhere from a month to two months to set up a course, whether it was a short or a long course.”",[],{"type":60,"text":3785,"spans":3786},"But now, their courses are created and uploaded in the same week, sometimes even the same day. “That kind of turnover speed really helped us move a lot faster.”",[],{"type":60,"text":3788,"spans":3789},"Next for Lee and the team, with courses built and ready to ship, they focused on getting that training onto the shop floor. ",[],"RichText$f96305b2-1bf8-4bfd-b547-2d16aa7496e8",{"variation":182,"version":183,"items":3792,"primary":3794,"id":3808,"slice_type":246,"slice_label":39},[3793],{},{"text":3795},[3796,3799,3802,3805],{"type":256,"text":3797,"spans":3798},"2) Relevance: Reflecting current market developments\n",[],{"type":60,"text":3800,"spans":3801},"The next benefit was that Lee and the team could make sure the trainings were going where they made sense for an immediate return on investment.",[],{"type":60,"text":3803,"spans":3804},"For example, ConnectWise no longer needed to take a technician off the floor for an hour or two for training. They could go offline for two minutes to take a course. “And then they can get right back into the action,” Lee says, “and immediately put what they've learned into place.”",[],{"type":60,"text":3806,"spans":3807},"Now they could concentrate on ramping up their content by integrating 360Learning with PowerApps. ",[],"RichText$c5087bdf-d48c-4496-8eca-3673ed76fe15",{"variation":182,"version":183,"items":3810,"primary":3812,"id":3826,"slice_type":246,"slice_label":39},[3811],{},{"text":3813},[3814,3817,3820,3823],{"type":256,"text":3815,"spans":3816},"3) Integrations: 360Learning + PowerApps\n",[],{"type":60,"text":3818,"spans":3819},"In addition to regular courses, ConnectWise integrated PowerApps with 360Learning to streamline new hire creation and setup as well as auto-assignment of courses.",[],{"type":60,"text":3821,"spans":3822},"“We've created a single app that takes care of all of our employee set up for us,” explains Lee. “It sets up our phone system, our ticketing system, our 360Learning [platform], and our desk manual. It makes everything just so much faster. So, another immediate ROI right there.”",[],{"type":60,"text":3824,"spans":3825},"In the last step, with their onboarding program moving quickly and efficiently, Lee and the team could enable better collaboration with their subject-matter expertise.",[],"RichText$564115b5-366f-4654-98e5-dad64a3aa5a9",{"variation":182,"version":183,"items":3828,"primary":3830,"id":3844,"slice_type":246,"slice_label":39},[3829],{},{"text":3831},[3832,3835,3838,3841],{"type":256,"text":3833,"spans":3834},"4) Collaboration: Subject-matter experts quickly and easily build courses\n",[],{"type":60,"text":3836,"spans":3837},"In the past, Lee and the team would either have to keep a team's group or an email chain when collaborating to set up a new training. Now, when working with their subject-matter experts the team adds those SMEs and designers as soon as the course is created.",[],{"type":60,"text":3839,"spans":3840},"“We all work through the admin chat in that course,” says Lee, “and all the information is right there for the future.”",[],{"type":60,"text":3842,"spans":3843},"Through utilizing the 360Learning platform, Lee and his L&D team have been able to create a really impactful new hire onboarding program through peer-driven upskilling.",[],"RichText$e7aef67f-261b-4ad7-987d-e14cd6991c07",{"variation":182,"version":183,"items":3846,"primary":3848,"id":3856,"slice_type":246,"slice_label":39},[3847],{},{"text":3849},[3850,3853],{"type":256,"text":3851,"spans":3852},"How peer-driven upskilling enables impactful new hire onboarding",[],{"type":60,"text":3854,"spans":3855},"The ConnectWise story is a great example of how peer-driven upskilling enables impactful new hire onboarding:",[],"RichText$ba5c1177-5a7e-494e-90cc-db824387c26a",{"variation":292,"version":183,"items":3858,"primary":3860,"id":3874,"slice_type":246,"slice_label":39},[3859],{},{"text":3861},[3862,3866,3870],{"type":60,"text":3863,"spans":3864},"• Internal subject-matter experts create courses: subject-matter experts can create tailored content to help new hires start strong out the gate and not have to search around for the answers for too long.",[3865],{"start":82,"end":2172,"type":707},{"type":60,"text":3867,"spans":3868},"• Internal co-authors collaborate on courses: authors and learners can collaborate and engage with each other on course creation which leads to even more relevant content.",[3869],{"start":82,"end":1939,"type":707},{"type":60,"text":3871,"spans":3872},"• New hires can ask specific questions of course authors: learners have a really easy way to ask questions directly to the course creators, their peers, meaning they can get the answers they need right away. ",[3873],{"start":82,"end":1945,"type":707},"RichText$7f664930-df49-4570-9d4b-8415efaa40d3",{"variation":182,"version":183,"items":3876,"primary":3878,"id":3886,"slice_type":246,"slice_label":39},[3877],{},{"text":3879},[3880,3883],{"type":199,"text":3881,"spans":3882},"Results\n",[],{"type":60,"text":3884,"spans":3885},"ConnectWise’s biggest impact has been speed. Because they are able to reduce the size of modules, they don’t need to spend nearly as much time scheduling training sessions. Instead, technicians can complete training between calls or during down periods.",[],"RichText$f270445b-9ce3-4483-8b1e-26e1213c1374",{"variation":292,"version":183,"items":3888,"primary":3890,"id":3901,"slice_type":246,"slice_label":39},[3889],{},{"text":3891},[3892,3896],{"type":60,"text":3893,"spans":3894},"• Their average training module length is now 12 minutes compared with 30 minutes via their previous LMS. They also have a faster learning-to-use ratio, meaning technicians are implementing what they have learned directly into play. ",[3895],{"start":82,"end":2334,"type":707},{"type":60,"text":3897,"spans":3898},"• Technicians spend more time taking phone calls or chats thanks to shorter training sessions, leading to higher satisfaction from their partners and clients. This means more return partners and higher confidence in ConnectWise.",[3899],{"start":82,"end":3900,"type":707},93,"RichText$9e88a8fb-be80-47bc-bb01-7814869ce3c9",{"variation":182,"version":183,"items":3903,"primary":3905,"id":3913,"slice_type":246,"slice_label":39},[3904],{},{"text":3906},[3907,3910],{"type":60,"text":3908,"spans":3909},"Lee and the L&D team have also been able to create a positive impact on ConnectWise’s retention rates. “Good training and taking an interest in making sure that your employees and colleagues are connected will lead to higher retention rates and to better profits overall,” explains Lee.",[],{"type":60,"text":3911,"spans":3912},"ConnectWise has seen less turnover at the help desk for a variety of reasons, including taking a more personable approach to getting their people better knowledge faster. “And that's kept them here,” says Lee.",[],"RichText$a2d06448-eb3e-4916-bd00-c64381451d74",{"variation":182,"version":183,"items":3915,"primary":3917,"id":3943,"slice_type":246,"slice_label":39},[3916],{},{"text":3918},[3919,3922,3925,3928,3931,3937],{"type":256,"text":3920,"spans":3921},"ConnectWise’s next steps with peer-driven upskilling",[],{"type":60,"text":3923,"spans":3924},"\nWhat’s next for ConnectWise and 360Learning? Lee explains that they will be focusing on four areas heading into the future.",[],{"type":60,"text":3926,"spans":3927},"First, Lee and the team are looking to expand the new hire training so that they can reach other new colleagues. “We want to ensure that the same basic structure and care is given across the board for our expert services,” says Lee.",[],{"type":60,"text":3929,"spans":3930},"Lee also wants to focus on expanding their technical training section to help their colleagues get certifications from some of the major IT providers such as Microsoft, Google, and CompTIA. “Going back and updating our technical training,” he says, “will make it much easier for our technicians to get those skills certifications.”",[],{"type":60,"text":3932,"spans":3933},"Third, the team is working on establishing the learning needs function. “Just recently,” Lee explains, “one of our technicians hit the learning needs button and said: I need training on Azure.”  The next day, their instructional 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By automatically importing learning statistics from 360Learning into SAP SuccessFactors, Arkema’s L&D team can better understand the impact of training on the HR strategy and avoid hours of double data entry.",[4608],{"start":82,"end":1628,"type":707},{"type":60,"text":237,"spans":4610},[],{"type":60,"text":4612,"spans":4613},"Users navigate their learning environment through a single entry point for a 100% integrated experience via a SSO (Single Sign-on) connection:",[4614],{"start":2495,"end":4615,"type":707},104,{"type":60,"text":4617,"spans":4618},"• Learners browse online and blended learning catalogs, and are redirected to 360Learning",[],{"type":60,"text":4620,"spans":4621},"• Authors create training courses on 360Learning’s authoring tool",[],{"type":60,"text":4623,"spans":4624},"• Managers analyze team learning statistics, and validate blended training workflows",[],{"type":60,"text":237,"spans":4626},[],{"type":60,"text":4628,"spans":4629},"With this synchronization, learning analytics from 360Learning are uploaded into the SAP Successfactors LMS, under the “completed training” tab. ",[],{"type":60,"text":237,"spans":4631},[],{"type":60,"text":4633,"spans":4634},"Gauthier attests to the ease of use of this new workflow: ",[],{"variation":292,"version":183,"items":4636,"primary":4638,"id":1259,"slice_type":246,"slice_label":39},[4637],{},{"text":4639},[4640],{"type":60,"text":4641,"spans":4642},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. The automation is extremely robust, centralizes all of our training data in one single place and saves us hours of admin work!\"",[4643],{"start":82,"end":2202,"type":707},{"variation":182,"version":183,"items":4645,"primary":4647,"id":1271,"slice_type":246,"slice_label":39},[4646],{},{"text":4648},[4649,4652,4670,4672,4687],{"type":256,"text":4650,"spans":4651,"direction":482},"Aggregating a rich content catalog into the flow of work\n",[],{"type":60,"text":4653,"spans":4654,"direction":482},"Next up, the Arkema team wanted to address learning needs by breaking down barriers to knowledge, and achieve upskiling at scale.\n\nWith 360Learning’s LXP features set, learners access the best libraries of soft skills training courses produced by leading institutions, all aggregated on the HRIS portal. In a couple of clicks, the course will launch on 360Learning, all seamlessly operated via SSO. ",[4655,4664],{"start":4656,"end":4657,"type":591,"data":4658},136,154,{"id":4659,"type":107,"tags":4660,"lang":109,"slug":4661,"first_publication_date":111,"last_publication_date":4662,"uid":4663,"link_type":116,"isBroken":118},"Y_kZ1hAAACEA8Ec4",[],"deliver-tailored-learning-experiences-at-scale-with-an-ai-powered-lxp","2026-03-26T09:18:05+0000","lxp",{"start":4665,"end":4666,"type":591,"data":4667},188,201,{"link_type":593,"url":4668,"target":4669},"https:\u002F\u002F360learning.com\u002Fpartner-marketplace\u002Fedflex\u002F","_self",{"type":60,"text":237,"spans":4671,"direction":482},[],{"type":60,"text":4673,"spans":4674,"direction":482},"With teams distributed across 55 countries, one might think providing learning experiences personalized for specific languages could end up in an L&D admin nightmare. Think again! With its Globalization solution designed for multilingual training management, 360Learning supports Arkema’s global L&D vision. By automatically surfacing courses in the learner’s preferred language, 90% of Arkema employees access training in their native language, without admin hassle. ",[4675,4684],{"start":4676,"end":4677,"type":591,"data":4678},189,202,{"id":4679,"type":107,"tags":4680,"lang":109,"slug":4681,"first_publication_date":125,"last_publication_date":4682,"uid":4683,"link_type":116,"isBroken":118},"YuvXLBEAACEA7J35",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2026-05-15T15:57:14+0000","globalization",{"start":4685,"end":4686,"type":707},380,468,{"type":60,"text":4688,"spans":4689,"direction":482},"Gauthier speaks to the impact of the Globalization solution:",[],{"variation":292,"version":183,"items":4691,"primary":4693,"id":4700,"slice_type":246,"slice_label":39},[4692],{},{"text":4694},[4695],{"type":60,"text":4696,"spans":4697},"\"If your company operates internationally, the Globalization solution is for you. It makes a single training course available to an audience of learners in multiple languages. We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[4698],{"start":82,"end":4699,"type":707},82,"RichText$85b8e560-be9b-4603-94f0-42ad17fd454e",{"variation":182,"version":183,"items":4702,"primary":4704,"id":1321,"slice_type":246,"slice_label":39},[4703],{},{"text":4705},[4706,4709,4711,4714,4716,4735,4737],{"type":256,"text":4707,"spans":4708},"Capturing and sharing internal expertise in collaborative academies",[],{"type":60,"text":237,"spans":4710},[],{"type":60,"text":4712,"spans":4713},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":60,"text":237,"spans":4715},[],{"type":60,"text":4717,"spans":4718},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. ",[4719,4727],{"start":2334,"end":4720,"type":591,"data":4721},89,{"id":4722,"type":107,"tags":4723,"lang":109,"slug":4724,"first_publication_date":111,"last_publication_date":4725,"uid":4726,"link_type":116,"isBroken":118},"Y_jgRBAAAB8A70X7",[],"capture-and-share-proprietary-skills-with-ai-powered-academies","2026-04-17T09:56:44+0000","academies",{"start":4615,"end":1428,"type":591,"data":4728},{"id":4729,"type":107,"tags":4730,"lang":109,"slug":4731,"first_publication_date":4732,"last_publication_date":4733,"uid":4734,"link_type":116,"isBroken":118},"ZH30yhEAACUA8mhj",[],"the-fastest-collaborativeauthoring-tool-powered-by-ai.","2023-07-19T13:46:03+0000","2026-03-26T09:18:41+0000","authoring-tool",{"type":60,"text":237,"spans":4736},[],{"type":60,"text":4738,"spans":4739},"Gauthier shares that this capability proved decisive during the project pilot:",[],{"variation":292,"version":183,"items":4741,"primary":4743,"id":1369,"slice_type":246,"slice_label":39},[4742],{},{"text":4744},[4745],{"type":60,"text":4746,"spans":4747},"\"We launched the pilot in one of our factories, under real-life conditions. Authors on the ground were able to easily create content, and adopted the tool and its hyper-intuitive interface very quickly!\"",[4748],{"start":82,"end":4749,"type":707},203,{"variation":182,"version":183,"items":4751,"primary":4753,"id":1437,"slice_type":246,"slice_label":39},[4752],{},{"text":4754},[4755,4758],{"type":60,"text":4756,"spans":4757},"To capitalize on in-house knowledge, Gauthier and his team took matters one step further by breaking down the barriers to creation, making it possible to create training courses truly relevant to teams working on the field. With a link directly available on Arkema's intranet, employees can easily volunteer to receive author permissions and start creating their own courses to address their team's needs. Gauthier shares that his team frequently receives new requests from aspiring content creators.",[],{"type":60,"text":4759,"spans":4760},"In addition to helping their peers, internal knowledge sharing champions reap the rewards of their commitment in real-life, too. HR teams and managers are notified whenever in-house authors have published more than five training courses. ",[],{"variation":182,"version":183,"items":4762,"primary":4764,"id":4773,"slice_type":246,"slice_label":39},[4763],{},{"text":4765},[4766,4768,4770],{"type":199,"text":902,"spans":4767},[],{"type":60,"text":237,"spans":4769},[],{"type":60,"text":4771,"spans":4772},"Following the launch of the MyLearning platform, all indicators exceeded Arkema’s L&D team’s expectations:",[],"RichText$bb41c47a-b1b2-48d8-a4a8-6713a4eeb369",{"variation":292,"version":183,"items":4775,"primary":4777,"id":4805,"slice_type":246,"slice_label":39},[4776],{},{"text":4778},[4779,4784,4788,4792,4796,4800],{"type":60,"text":4780,"spans":4781},"• The platform has 9,810 learners, 140% (!) of its target number of connected learners.",[4782],{"start":1203,"end":4783,"type":707},87,{"type":60,"text":4785,"spans":4786},"• The on-demand training approach went above all expectations, with over 2,300 learners having taken a course from the online catalog. An outperformance above target by 70%!",[4787],{"start":1117,"end":2072,"type":707},{"type":60,"text":4789,"spans":4790},"• There are 64 active authors on the platform, as part of a project to digitize factory training in France, Europe, the United States, and Malaysia",[4791],{"start":1203,"end":1938,"type":707},{"type":60,"text":4793,"spans":4794},"• An average of 143 courses created by the authoring team",[4795],{"start":1203,"end":1945,"type":707},{"type":60,"text":4797,"spans":4798},"• 93% positive reactions on the platform",[4799],{"start":1203,"end":1399,"type":707},{"type":60,"text":4801,"spans":4802},"• Training courses are available in 14 languages, accessible to all Arkema Group employees, including subsidiaries.",[4803],{"start":1203,"end":4804,"type":707},50,"RichText$fb8b54ac-fa43-4f24-be05-0aa6e5b0e7a9",{"variation":292,"version":183,"items":4807,"primary":4809,"id":4816,"slice_type":246,"slice_label":39},[4808],{},{"text":4810},[4811],{"type":60,"text":4812,"spans":4813},"“360Learning has really changed the learning experience of our employees.” - Clémence Marin-Pache, Digital Learning Officer, Arkema",[4814],{"start":82,"end":4815,"type":707},131,"RichText$73fccfcb-94ea-409c-b43b-86ac86650f87",{"variation":182,"version":183,"items":4818,"primary":4820,"id":4840,"slice_type":246,"slice_label":39},[4819],{},{"text":4821},[4822,4825,4827,4834],{"type":256,"text":4823,"spans":4824},"Next steps",[],{"type":60,"text":237,"spans":4826},[],{"type":60,"text":4828,"spans":4829},"Following this successful launch, the L&D team is better equipped than ever to meet the immense challenge of bridging the skills gap. A challenge that Gauthier sums up in one phrase: \"finding the right talent, the right position at the right time, with the right skills.\" ",[4830,4833],{"start":4831,"end":4832,"type":1833},183,272,{"start":4831,"end":4832,"type":707},{"type":60,"text":4835,"spans":4836},"In the future, Arkema can count on the 360Learning Upskilling Playbook to achieve its transition to a skills-based organization. By building an AI-powered dynamic source of truth for skills, 360Learning customers will be able to structure their skills data by tagging jobs with skills requirements and administering employee skill assessments. 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