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This recognition could be reflected in job definitions, compensation, or performance bonuses — cementing the shift toward a sustainable learning organization.",[],"RichText$1c070226-e3fb-4842-93f8-122efa278ee6",{"variation":356,"version":202,"items":512,"primary":513,"id":520,"slice_type":297,"slice_label":46},[],{"text":514},[515],{"type":70,"text":516,"spans":517,"direction":63},"\"There are no inherently under-resourced roles — only situations that create pressure. The goal is to be proactive, not reactive. Long-term, we can't train 2,000 employees continuously with a team of just 6 people. 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Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],"RichText$278707f3-ab99-4421-8a4f-6a44af76e61f",{"variation":201,"version":202,"items":805,"primary":806,"id":838,"slice_type":297,"slice_label":46},[],{"text":807},[808,811,814,817,822,827,831,835],{"type":267,"text":809,"spans":810,"direction":63},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":70,"text":812,"spans":813,"direction":63},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":70,"text":815,"spans":816,"direction":63},"HEINEKEN faced four main challenges.",[],{"type":70,"text":818,"spans":819,"direction":63},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[820],{"start":93,"end":821,"type":288},22,{"type":70,"text":823,"spans":824,"direction":63},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[825],{"start":93,"end":826,"type":288},18,{"type":70,"text":828,"spans":829,"direction":63},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[830],{"start":93,"end":554,"type":288},{"type":70,"text":832,"spans":833,"direction":63},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[834],{"start":93,"end":222,"type":288},{"type":70,"text":836,"spans":837,"direction":63},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],"RichText$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"variation":201,"version":202,"items":840,"primary":841,"id":867,"slice_type":297,"slice_label":46},[],{"text":842},[843,846,849,854,859,864],{"type":267,"text":844,"spans":845,"direction":63},"The solution: Collaborative, AI-powered learning at scale",[],{"type":70,"text":847,"spans":848,"direction":63},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":70,"text":850,"spans":851,"direction":63},"1. Scalability for global deployment with local flexibility.",[852],{"start":93,"end":853,"type":288},60,{"type":70,"text":855,"spans":856,"direction":63},"2. AI-powered tools for translation, content creation, and speed of delivery.",[857],{"start":93,"end":858,"type":288},77,{"type":70,"text":860,"spans":861,"direction":63},"3. Ease of use for both admins and learners, reducing overload and duplication.",[862],{"start":93,"end":863,"type":288},79,{"type":70,"text":865,"spans":866,"direction":63},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],"RichText$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"variation":201,"version":202,"items":869,"primary":870,"id":881,"slice_type":297,"slice_label":46},[],{"text":871},[872,875,878],{"type":309,"text":873,"spans":874,"direction":63},"Collaborative learning to engage every level of the business",[],{"type":70,"text":876,"spans":877,"direction":63},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":70,"text":879,"spans":880,"direction":63},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],"RichText$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"variation":201,"version":202,"items":883,"primary":884,"id":903,"slice_type":297,"slice_label":46},[],{"text":885},[886,889,892,896,900],{"type":309,"text":887,"spans":888,"direction":63},"AI for impact: Faster, smarter, global delivery",[],{"type":70,"text":890,"spans":891,"direction":63},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":70,"text":893,"spans":894,"direction":63},"AI course creation helps respond even more quickly to emerging business needs.\n",[895],{"start":93,"end":826,"type":288},{"type":70,"text":897,"spans":898,"direction":63},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[899],{"start":93,"end":821,"type":288},{"type":70,"text":901,"spans":902,"direction":63},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. 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This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],"RichText$e6657d82-9761-48f2-be7c-a8355c825b54",{"variation":201,"version":202,"items":924,"primary":925,"id":966,"slice_type":297,"slice_label":46},[],{"text":926},[927,930,933,936,939,943,946,949,952,955,958,961,964],{"type":267,"text":928,"spans":929,"direction":63},"The implementation: Seven months from start to finish",[],{"type":70,"text":931,"spans":932,"direction":63},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":70,"text":934,"spans":935,"direction":63},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":70,"text":937,"spans":938,"direction":63},"The scope of work was staggering. The team of three had to:",[],{"type":70,"text":940,"spans":941,"direction":63},"•  Rebuild more than 1,000  learning Paths",[942],{"start":95,"end":710,"type":288},{"type":70,"text":944,"spans":945,"direction":63},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":70,"text":947,"spans":948,"direction":63},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":70,"text":950,"spans":951,"direction":63},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":70,"text":953,"spans":954,"direction":63},"",[],{"type":70,"text":956,"spans":957,"direction":63},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":70,"text":959,"spans":960,"direction":63},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":70,"text":962,"spans":963,"direction":63},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":70,"text":953,"spans":965,"direction":63},[],"RichText$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"variation":356,"version":202,"items":968,"primary":969,"id":974,"slice_type":297,"slice_label":46},[],{"text":970},[971],{"type":70,"text":972,"spans":973,"direction":63},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],"RichText$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"variation":201,"version":202,"items":976,"primary":977,"id":994,"slice_type":297,"slice_label":46},[],{"text":978},[979,982,985,988,991],{"type":267,"text":980,"spans":981,"direction":63},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":70,"text":983,"spans":984,"direction":63},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":70,"text":986,"spans":987,"direction":63},"Within the first six weeks:\n",[],{"type":70,"text":989,"spans":990,"direction":63},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":70,"text":992,"spans":993,"direction":63},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],"RichText$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"variation":356,"version":202,"items":996,"primary":997,"id":1002,"slice_type":297,"slice_label":46},[],{"text":998},[999],{"type":70,"text":1000,"spans":1001,"direction":63},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],"RichText$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"variation":201,"version":202,"items":1004,"primary":1005,"id":1018,"slice_type":297,"slice_label":46},[],{"text":1006},[1007,1010,1013,1016],{"type":267,"text":1008,"spans":1009,"direction":63},"The next phase of collaborative learning",[],{"type":70,"text":1011,"spans":1012,"direction":63},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. 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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":70,"text":1118,"spans":1119},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":70,"text":1121,"spans":1122},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":201,"version":202,"items":1125,"primary":1127,"id":1138,"slice_type":297,"slice_label":46},[1126],{},{"text":1128},[1129,1132,1135],{"type":309,"text":1130,"spans":1131,"direction":63},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":70,"text":1133,"spans":1134,"direction":63},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":70,"text":1136,"spans":1137,"direction":63},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":356,"version":202,"items":1140,"primary":1142,"id":1149,"slice_type":297,"slice_label":46},[1141],{},{"text":1143},[1144],{"type":70,"text":1145,"spans":1146},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[1147],{"start":93,"end":1148,"type":288},221,"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":201,"version":202,"items":1151,"primary":1153,"id":1161,"slice_type":297,"slice_label":46},[1152],{},{"text":1154},[1155,1158],{"type":70,"text":1156,"spans":1157},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":70,"text":1159,"spans":1160},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":201,"version":202,"items":1163,"primary":1165,"id":1173,"slice_type":297,"slice_label":46},[1164],{},{"text":1166},[1167,1170],{"type":267,"text":1168,"spans":1169},"The solution",[],{"type":70,"text":1171,"spans":1172},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":356,"version":202,"items":1175,"primary":1177,"id":1205,"slice_type":297,"slice_label":46},[1176],{},{"text":1178},[1179,1184,1189,1193,1198,1202],{"type":70,"text":1180,"spans":1181},"1) Blended learning: Using an 80\u002F20 model to deliver training",[1182],{"start":93,"end":1183,"type":288},20,{"type":70,"text":1185,"spans":1186},"2) Authoring: Developing content in-house with an authoring tool",[1187],{"start":93,"end":1188,"type":288},13,{"type":70,"text":1190,"spans":1191},"3) Social: Enabling learners to interact with trainers",[1192],{"start":93,"end":395,"type":288},{"type":70,"text":1194,"spans":1195},"4) Engagement: Accessing dashboards to track engagement and usage",[1196],{"start":93,"end":1197,"type":288},14,{"type":70,"text":1199,"spans":1200},"5) Upskill: Supporting the L&D team to acquire new skills",[1201],{"start":93,"end":559,"type":288},{"type":70,"text":1203,"spans":1204},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":201,"version":202,"items":1207,"primary":1209,"id":1236,"slice_type":297,"slice_label":46},[1208],{},{"text":1210},[1211,1213,1216,1218,1226,1228,1231,1233],{"type":309,"text":1180,"spans":1212},[],{"type":70,"text":1214,"spans":1215},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":70,"text":953,"spans":1217},[],{"type":70,"text":1219,"spans":1220},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[1221],{"start":575,"end":1222,"type":103,"data":1223},35,{"link_type":105,"url":1224,"target":1225},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":70,"text":953,"spans":1227},[],{"type":70,"text":1229,"spans":1230},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":70,"text":953,"spans":1232},[],{"type":70,"text":1234,"spans":1235},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":201,"version":202,"items":1238,"primary":1240,"id":1259,"slice_type":297,"slice_label":46},[1239],{},{"text":1241},[1242,1244,1247,1254,1256],{"type":309,"text":1185,"spans":1243,"direction":63},[],{"type":70,"text":1245,"spans":1246,"direction":63},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":70,"text":1248,"spans":1249,"direction":63},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[1250],{"start":1197,"end":1251,"type":103,"data":1252},28,{"link_type":105,"url":1253,"target":107},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":70,"text":953,"spans":1255,"direction":63},[],{"type":70,"text":1257,"spans":1258,"direction":63},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":201,"version":202,"items":1261,"primary":1263,"id":1284,"slice_type":297,"slice_label":46},[1262],{},{"text":1264},[1265,1267,1274,1276,1279,1281],{"type":309,"text":1190,"spans":1266},[],{"type":70,"text":1268,"spans":1269},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[1270],{"start":1271,"end":575,"type":103,"data":1272},4,{"link_type":105,"url":1273,"target":107},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":70,"text":953,"spans":1275},[],{"type":70,"text":1277,"spans":1278},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":70,"text":953,"spans":1280},[],{"type":70,"text":1282,"spans":1283},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":201,"version":202,"items":1286,"primary":1288,"id":1300,"slice_type":297,"slice_label":46},[1287],{},{"text":1289},[1290,1292],{"type":309,"text":1194,"spans":1291},[],{"type":70,"text":1293,"spans":1294},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[1295],{"start":1296,"end":1297,"type":103,"data":1298},217,226,{"link_type":105,"url":1299,"target":1225},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":356,"version":202,"items":1302,"primary":1304,"id":1311,"slice_type":297,"slice_label":46},[1303],{},{"text":1305},[1306],{"type":70,"text":1307,"spans":1308},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[1309],{"start":93,"end":1310,"type":288},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":201,"version":202,"items":1313,"primary":1315,"id":1332,"slice_type":297,"slice_label":46},[1314],{},{"text":1316},[1317,1319,1322,1324,1327,1329],{"type":309,"text":1199,"spans":1318},[],{"type":70,"text":1320,"spans":1321},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":70,"text":953,"spans":1323},[],{"type":70,"text":1325,"spans":1326},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":70,"text":953,"spans":1328},[],{"type":70,"text":1330,"spans":1331},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":201,"version":202,"items":1334,"primary":1336,"id":1344,"slice_type":297,"slice_label":46},[1335],{},{"text":1337},[1338,1341],{"type":267,"text":1339,"spans":1340},"Results",[],{"type":70,"text":1342,"spans":1343},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. They’ve also eliminated the backlog of customers waiting to enrol on courses.",[],"RichText$ae8f3e33-fe42-495d-9f7b-aab7f57f74a8",{"variation":356,"version":202,"items":1346,"primary":1348,"id":1355,"slice_type":297,"slice_label":46},[1347],{},{"text":1349},[1350],{"type":70,"text":1351,"spans":1352},"Volume and efficiency results:\n\n• The team is 900% more efficient \n\n• The number of people trained has increased from 200 to 300 people per month\n\n• The same volume of training has been delivered with 10% of the resources required before\n\n• Training costs have been reduced by 65%",[1353],{"start":93,"end":1354,"type":288},31,"RichText$599eeda5-1d95-4fb5-ae18-ec08d1f58e5b",{"variation":356,"version":202,"items":1357,"primary":1359,"id":1368,"slice_type":297,"slice_label":46},[1358],{},{"text":1360},[1361,1365],{"type":70,"text":1362,"spans":1363},"Customer impact:\n",[1364],{"start":93,"end":554,"type":288},{"type":70,"text":1366,"spans":1367},"• 99% customer satisfaction rate\n\n• Mitsubishi Electric has reduced the wait time for customer training to 30 days\n\n• The learner survey feedback is much more positive, with learners saying: - “I can do this in my own time”, and describing the training as “flexible”, “easy to use”, and “the best online training I have ever done”",[],"RichText$ffbdd502-d61f-4f59-8eaa-6cfa7a11903b",{"variation":356,"version":202,"items":1370,"primary":1372,"id":1381,"slice_type":297,"slice_label":46},[1371],{},{"text":1373},[1374,1378],{"type":70,"text":1375,"spans":1376},"Environmental impact:\n",[1377],{"start":93,"end":821,"type":288},{"type":70,"text":1379,"spans":1380},"• 600,000 miles of travelling saved\n\n• 230,000 sheets of paper saved",[],"RichText$ca475609-76cf-4b29-9f40-85b8cbd759e7",{"variation":201,"version":202,"items":1383,"primary":1385,"id":1390,"slice_type":297,"slice_label":46},[1384],{},{"text":1386},[1387],{"type":70,"text":1388,"spans":1389},"It's clear from these results that the new digital training programme has had a positive impact on the Mitsubishi Electric business. So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":201,"version":202,"items":1392,"primary":1394,"id":1412,"slice_type":297,"slice_label":46},[1393],{},{"text":1395},[1396,1399,1402,1404,1407,1409],{"type":309,"text":1397,"spans":1398},"What’s next for Mitsubishi Electric?",[],{"type":70,"text":1400,"spans":1401},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. Now, the company can offer flexible and engaging customer learning, while also enabling the L&D team to utilise subject-matter experts to create content in-house.",[],{"type":70,"text":953,"spans":1403},[],{"type":70,"text":1405,"spans":1406},"“The positive feedback on our courses we’ve had from customers has been overwhelming,” says Lance. “And I feel a sense of pride when my staff are mentioned individually in courses by customers.”",[],{"type":70,"text":953,"spans":1408},[],{"type":70,"text":1410,"spans":1411},"So what’s next? Mitsubishi Electric will be working in collaboration with 360Learning to determine the long-term roadmap for their customer training. 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All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":70,"text":1596,"spans":1597,"direction":63},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":309,"text":1599,"spans":1600,"direction":63},"Driving global impact with user-generated content",[],{"type":309,"text":953,"spans":1602,"direction":63},[],{"type":70,"text":1604,"spans":1605,"direction":63},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":356,"version":202,"items":1608,"primary":1609,"id":1614,"slice_type":297,"slice_label":46},[],{"text":1610},[1611],{"type":70,"text":1612,"spans":1613,"direction":63},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":201,"version":202,"items":1616,"primary":1617,"id":1636,"slice_type":297,"slice_label":46},[],{"text":1618},[1619,1623,1626,1629,1631],{"type":70,"text":1620,"spans":1621,"direction":63},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[1622],{"start":93,"end":821,"type":288},{"type":70,"text":1624,"spans":1625,"direction":63},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":70,"text":1627,"spans":1628,"direction":63},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":70,"text":953,"spans":1630,"direction":63},[],{"type":70,"text":1632,"spans":1633,"direction":63},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[1634],{"start":93,"end":1635,"type":288},136,"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":201,"version":202,"items":1638,"primary":1640,"id":1663,"slice_type":297,"slice_label":46},[1639],{},{"text":1641},[1642,1645,1649,1654,1656,1660],{"type":267,"text":1643,"spans":1644,"direction":63},"Solution",[],{"type":309,"text":1646,"spans":1647,"direction":63},"The 'Talent Factory' creates unique learning experiences",[1648],{"start":93,"end":286,"type":288},{"type":70,"text":1650,"spans":1651,"direction":63},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[1652],{"start":1183,"end":1653,"type":292},43,{"type":70,"text":953,"spans":1655,"direction":63},[],{"type":309,"text":1657,"spans":1658,"direction":63},"Unite a community of learning champions with 360Learning",[1659],{"start":93,"end":286,"type":288},{"type":70,"text":1661,"spans":1662,"direction":63},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":356,"version":202,"items":1665,"primary":1666,"id":1671,"slice_type":297,"slice_label":46},[],{"text":1667},[1668],{"type":70,"text":1669,"spans":1670,"direction":63},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":201,"version":202,"items":1673,"primary":1675,"id":1687,"slice_type":297,"slice_label":46},[1674],{},{"text":1676},[1677,1680,1682],{"type":309,"text":1678,"spans":1679},"Step 1: Break down the barriers to creation",[],{"type":70,"text":953,"spans":1681},[],{"type":70,"text":1683,"spans":1684},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. 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",[1707],{"start":1708,"end":1709,"type":103,"data":1710},119,148,{"link_type":105,"url":1711,"target":107},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":70,"text":953,"spans":1713,"direction":63},[],{"type":70,"text":1715,"spans":1716,"direction":63},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[1717],{"start":1635,"end":1718,"type":103,"data":1719},166,{"link_type":105,"url":1720,"target":107},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations","RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":356,"version":202,"items":1723,"primary":1724,"id":1729,"slice_type":297,"slice_label":46},[],{"text":1725},[1726],{"type":70,"text":1727,"spans":1728,"direction":63},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":201,"version":202,"items":1731,"primary":1733,"id":1755,"slice_type":297,"slice_label":46},[1732],{},{"text":1734},[1735,1741,1743],{"type":70,"text":1736,"spans":1737,"direction":63},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[1738],{"start":1739,"end":1740,"type":288},199,223,{"type":70,"text":953,"spans":1742,"direction":63},[],{"type":70,"text":1744,"spans":1745,"direction":63},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[1746],{"start":1747,"end":1748,"type":103,"data":1749},105,121,{"id":1750,"type":124,"tags":1751,"lang":6,"slug":1752,"first_publication_date":127,"last_publication_date":1753,"uid":1754,"link_type":132,"isBroken":134},"Y_jgRBAAAB8A70X7",[],"capture-and-share-proprietary-skills-with-collaborative-learning-academies","2026-07-16T08:11:16+0000","academies","RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":201,"version":202,"items":1757,"primary":1758,"id":1766,"slice_type":297,"slice_label":46},[],{"text":1759},[1760],{"type":70,"text":1761,"spans":1762,"direction":63},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[1763],{"start":1764,"end":1765,"type":288},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":201,"version":202,"items":1768,"primary":1770,"id":1789,"slice_type":297,"slice_label":46},[1769],{},{"text":1771},[1772,1775,1777,1785],{"type":70,"text":1773,"spans":1774},"Breaking down the barriers to course creation has two major benefits:",[],{"type":70,"text":953,"spans":1776},[],{"type":70,"text":1778,"spans":1779},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[1780,1781],{"start":212,"end":821,"type":288},{"start":1782,"end":1783,"type":103,"data":1784},174,183,{"link_type":105,"url":1299},{"type":70,"text":1786,"spans":1787},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. Yep, two.",[1788],{"start":212,"end":436,"type":288},"RichText$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"variation":356,"version":202,"items":1791,"primary":1793,"id":1799,"slice_type":297,"slice_label":46},[1792],{},{"text":1794},[1795],{"type":70,"text":1796,"spans":1797},"Joffrey has expressed with relief, \"Thanks to widely accessible training and learning automations, there is no need to manually validate access or register learners for sessions...that’s so many hours saved for the team.”",[1798],{"start":1222,"end":1148,"type":288},"RichText$d5e8d2a1-858a-4cf4-9757-687fc34219cf",{"variation":201,"version":202,"items":1801,"primary":1803,"id":1824,"slice_type":297,"slice_label":46},[1802],{},{"text":1804},[1805,1808,1810],{"type":309,"text":1806,"spans":1807},"Step 2: Proactively recruit internal champions",[],{"type":70,"text":953,"spans":1809},[],{"type":70,"text":1811,"spans":1812},"The Michelin team identifies internal learning champions thanks to the achievements distributed to power users on the 360Learning platform. These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[1813,1822],{"start":1814,"end":1815,"type":103,"data":1816},71,83,{"id":1817,"type":124,"tags":1818,"lang":6,"slug":1819,"first_publication_date":127,"last_publication_date":1820,"uid":1821,"link_type":132,"isBroken":134},"Y_kZ1hAAACEA8Ec4",[],"deliver-tailored-learning-experiences-at-scale-with-adaptive-coaching","2026-07-15T11:33:17+0000","lxp",{"start":1718,"end":1823,"type":288},211,"RichText$fb518769-811c-4092-af43-15f18b06ab9e",{"variation":201,"version":202,"items":1826,"primary":1828,"id":1838,"slice_type":297,"slice_label":46},[1827],{},{"text":1829},[1830,1833,1835],{"type":309,"text":1831,"spans":1832},"Step 3: Build community loyalty ",[],{"type":70,"text":953,"spans":1834},[],{"type":70,"text":1836,"spans":1837},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],"RichText$01855ef6-ec30-48c7-84e3-2bfc170a575d",{"variation":356,"version":202,"items":1840,"primary":1842,"id":1849,"slice_type":297,"slice_label":46},[1841],{},{"text":1843},[1844],{"type":70,"text":1845,"spans":1846},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[1847],{"start":1188,"end":1848,"type":288},140,"RichText$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"variation":201,"version":202,"items":1851,"primary":1853,"id":1881,"slice_type":297,"slice_label":46},[1852],{},{"text":1854},[1855,1860,1862,1868,1877],{"type":70,"text":1856,"spans":1857},"Another important point is to guarantee community members tangible and exclusive rewards with participation. 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equation:",[],"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":356,"version":202,"items":2606,"primary":2608,"id":2634,"slice_type":297,"slice_label":46},[2607],{},{"text":2609},[2610,2617,2621,2626,2630],{"type":70,"text":2611,"spans":2612},"• Managing sustainable growth: With a growth strategy primarily based on acquisitions (4 in the last 8 years), the group was looking to create and maintain a unified culture under the banner of \"One Arkema.\"",[2613,2614],{"start":212,"end":1354,"type":288},{"start":2615,"end":2616,"type":292},194,207,{"type":70,"text":2618,"spans":2619},"• Recruiting, developing and retaining the best talent: Like all major companies, Arkema needed to attract, and, above all, develop the skills of its employees. ",[2620],{"start":212,"end":286,"type":288},{"type":70,"text":2622,"spans":2623},"• Fostering interoperability between HR solutions: The various L&D applications were not connected to each other, which resulted in hours of data reprocessing, 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With its open platform approach and over 300 applications available in the SAP Store, SAP SuccessFactors was also able to easily sync with 360Learning.",[2720,2723,2727],{"start":64,"end":826,"type":103,"data":2721},{"id":123,"type":124,"tags":2722,"lang":6,"slug":126,"first_publication_date":127,"last_publication_date":128,"uid":129,"link_type":132,"isBroken":134},[],{"start":1925,"end":2724,"type":103,"data":2725},63,{"id":2297,"type":2298,"tags":2726,"lang":6,"slug":2300,"first_publication_date":2301,"last_publication_date":2302,"uid":2303,"link_type":132,"isBroken":134},[],{"start":2728,"end":2729,"type":103,"data":2730},290,299,{"link_type":105,"url":2731},"https:\u002F\u002Fstore.sap.com\u002Fdcp\u002Fen\u002F","RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":201,"version":202,"items":2734,"primary":2736,"id":2769,"slice_type":297,"slice_label":46},[2735],{},{"text":2737},[2738,2743,2745,2750,2753,2756,2759,2761,2764,2766],{"type":70,"text":2739,"spans":2740},"This partnership combines the best of digital human capital management and collaborative learning solutions into an intelligent ecosystem. 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",[],{"type":70,"text":953,"spans":2765},[],{"type":70,"text":2767,"spans":2768},"Gauthier attests to the ease of use of this new workflow: ",[],"RichText$28692f4e-c102-45d5-89ce-1ca800d883f8",{"variation":356,"version":202,"items":2771,"primary":2773,"id":2780,"slice_type":297,"slice_label":46},[2772],{},{"text":2774},[2775],{"type":70,"text":2776,"spans":2777},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. 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