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Edwards | Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fa623a484-d48e-4a2d-84fb-7f4edaf84eef_1674923512057.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZCVV5hAAAB8ACB85",{"x":65,"y":65,"zoom":600,"background":407},0.16,"Lala Edwards","Head of Learning & Development",{"profile_picture":604,"name":610,"role":611},{"dimensions":605,"alt":606,"copyright":46,"url":607,"id":608,"edit":609},{"width":190,"height":190},"Natalia Abril | Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F02fb348f-806d-489b-8c90-a82dd4fba0b5_1663002760393.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZCVWLBAAACEACB-p",{"x":65,"y":65,"zoom":600,"background":407},"Natalia Abril","Head of Impact",{"profile_picture":613,"name":620,"role":621},{"dimensions":614,"alt":615,"copyright":46,"url":616,"id":617,"edit":618},{"width":190,"height":190},"Rafaëlle Stavisky | Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F3ca508a1-457d-4cac-970d-6b85074f8f82_1633955186740.jpeg?auto=format%2Ccompress&rect=0%2C0%2C2476%2C2476&w=128&h=128","ZCVWZxAAACQACCAC",{"x":65,"y":65,"zoom":619,"background":407},0.22735346358792186,"Rafaëlle Stavisky","People & Workplace Experience Manager",{"profile_picture":623,"name":630,"role":631},{"dimensions":624,"alt":625,"copyright":46,"url":626,"id":627,"edit":628},{"width":190,"height":190},"Alexandre Mercier | Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6d5f7724-04dd-46a0-8e51-7ce6eb2d590f_1517355372437.jpeg?auto=format%2Ccompress&rect=0%2C0%2C1250%2C1250&w=128&h=128","ZCVX-BAAACEACCKm",{"x":65,"y":65,"zoom":629,"background":407},0.32,"Alexandre Mercier","CISO",{"profile_picture":633,"name":639,"role":640},{"dimensions":634,"alt":635,"copyright":46,"url":636,"id":637,"edit":638},{"width":190,"height":190},"Nikolina Tukic | Swapcard","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fc25e97c3-c9c4-4bdd-a1e6-e6ddc2f120e0_1666353934360.jpeg?auto=format%2Ccompress&rect=0%2C0%2C5000%2C5000&w=128&h=128","ZCVdaxAAAB8ACCs3",{"x":65,"y":65,"zoom":600,"background":407},"Nikolina Tukic","Quality & Insights Manager",{"team_title":642},[643],{"type":200,"text":644,"spans":645},"The Team",[],"Team$cd51e7a9-bcfb-4b62-9712-670abe9fdfb9",{"variation":184,"version":185,"items":648,"primary":650,"id":684,"slice_type":264,"slice_label":46},[649],{},{"text":651},[652,655,659,662,671,673,676,678],{"type":200,"text":653,"spans":654},"Challenges",[],{"type":656,"text":657,"spans":658},"heading3","Making learning accessible to all employees ",[],{"type":74,"text":660,"spans":661},"",[],{"type":74,"text":663,"spans":664},"Swapcard has experienced rapid growth in the last few years. The team recognizes that it must nurture that growth with learning and development opportunities to retain employees. “Things are always changing,” says Lala Edwards, Head of Global L&D. “We need to remain agile and have access to learning when and where we need it.”",[665,668],{"start":666,"end":667,"type":67},179,209,{"start":669,"end":670,"type":67},247,328,{"type":74,"text":660,"spans":672},[],{"type":74,"text":674,"spans":675},"Swapcard’s goal is to empower teams and individuals to take their development into their own hands. “Curiosity is one of our biggest values at Swapcard,” says Rafaelle Stavisky, People and Workplace Experience Manager. “Every employee has a learning budget and we aim to reward and recognize employees who actively develop themselves.”",[],{"type":74,"text":660,"spans":677},[],{"type":74,"text":679,"spans":680},"The team advocates for employees to be autonomous in diagnosing their own learning needs and attaining knowledge from in-house experts to help fill skill gaps, while leaning on managers for support. \n\nBut for this decentralized learning approach to work, Swapcard knew they needed to standardize their processes and make it easy for people to learn from and teach each other. The team faced three main challenges with their previous learning solution:",[681],{"start":682,"end":683,"type":67},284,376,"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":277,"version":185,"items":686,"primary":688,"id":709,"slice_type":264,"slice_label":46},[687],{},{"text":689},[690,695,700,702,707],{"type":74,"text":691,"spans":692},"1) A lack of one source of truth and process standardization. Swapcard didn’t have a single source of truth for mandatory training. As Alexandre Mercier, Chief Information and Security Officer (CISO) explains, “things were very manual: we had spreadsheets all over the place, and this made it difficult to track and measure course progress and engagement.”\n\n",[693],{"start":65,"end":694,"type":67},60,{"type":74,"text":696,"spans":697},"2) Siloed knowledge and communication across departments. As Swapcard grew, departments were working in silos, leading to confusion, counterproductive work, and an inability to leverage transversal knowledge. They had different practices and processes to do the same things across departments.",[698],{"start":65,"end":699,"type":67},56,{"type":74,"text":660,"spans":701},[],{"type":74,"text":703,"spans":704},"3) A reliance on live meetings and training. For training, and onboarding in particular, the team relied on live meetings and documentation stored in Notion. For a company operating across many time zones, this became unmanageable.",[705],{"start":65,"end":706,"type":67},43,{"type":74,"text":660,"spans":708},[],"RichText$a0545ab6-3cdc-44e0-8e1d-1304e42320e4",{"variation":184,"version":185,"items":711,"primary":713,"id":718,"slice_type":264,"slice_label":46},[712],{},{"text":714},[715],{"type":74,"text":716,"spans":717},"Swapcard needed to change their approach. That’s when they found the perfect solution for them: upskilling from within through asynchronous collaborative learning.",[],"RichText$14e07479-55dc-4cee-a51e-6c4c8423e98c",{"variation":184,"version":185,"items":720,"primary":722,"id":741,"slice_type":264,"slice_label":46},[721],{},{"text":723},[724,727,730,733,735],{"type":200,"text":725,"spans":726},"Solution",[],{"type":656,"text":728,"spans":729},"Leveraging internal knowledge to upskill from within\n",[],{"type":74,"text":731,"spans":732},"Swapcard understood that they needed to implement a learning management system early on to avoid disorganization and create a single source of truth. That’s when they discovered 360Learning-and the potential to upskill from within.",[],{"type":74,"text":660,"spans":734},[],{"type":74,"text":736,"spans":737},"The main competitive advantage of 360Learning was the ability to decentralize course creation, create learning paths for employees, and train people asynchronously. As Marie Guilermin, Customer Support Partner at 360Learning says, “Swapcard is more than just a client to us - they’re a partner and we have developed a strong relationship based on trust.”",[738],{"start":739,"end":740,"type":67},65,164,"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":277,"version":185,"items":743,"primary":745,"id":754,"slice_type":264,"slice_label":46},[744],{},{"text":746},[747],{"type":74,"text":748,"spans":749},"\"The collaborative learning approach has enabled us to create a people-led system, linking teams and the wider organization to thrive and learn from one another\" - Lala Edwards, Head of Learning & Development",[750,752],{"start":65,"end":751,"type":67},162,{"start":753,"end":751,"type":382},161,"RichText$9b5f1792-129e-400f-9fee-a58f24ca3d14",{"variation":184,"version":185,"items":756,"primary":758,"id":774,"slice_type":264,"slice_label":46},[757],{},{"text":759},[760,763,765],{"type":74,"text":761,"spans":762},"Here, the team highlights four key benefits of 360Learning that have transformed the way people upskill at Swapcard.",[],{"type":74,"text":660,"spans":764},[],{"type":766,"url":767,"alt":768,"copyright":46,"dimensions":769,"id":772,"edit":773},"image","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F6bef5e4a-00fc-4b87-a577-b1f219ebbc91_banner3.png?auto=format,compress","Swapcard team",{"width":770,"height":771},3488,920,"ZCVfsRAAACQACC7r",{"x":65,"y":65,"zoom":122,"background":99},"RichText$b95e28f9-723a-4acf-923d-f197898989b2",{"variation":184,"version":185,"items":776,"primary":778,"id":783,"slice_type":264,"slice_label":46},[777],{},{"text":779},[780],{"type":656,"text":781,"spans":782},"Creating a single source of truth ",[],"RichText$085b6ecd-2163-4c2f-8091-1b6b2794c341",{"variation":184,"version":185,"items":785,"primary":787,"id":813,"slice_type":264,"slice_label":46},[786],{},{"text":788},[789,792,794,797,799,808,810],{"type":74,"text":790,"spans":791},"Since adopting 360Learning, the Swapcard L&D team has been able to build a single source of truth for mandatory training: onboarding, compliance, and performance reviews. It has also streamlined their customer training.  Employees now have one place where they can create and take training, and share it with other teams. ",[],{"type":74,"text":660,"spans":793},[],{"type":74,"text":795,"spans":796},"Swapcard is also able to support customers by offering complete product training packages and accreditation. The platform has allowed them to create clearer processes, have increased visibility of course completion and satisfaction rates, and drive better team collaboration. ",[],{"type":74,"text":660,"spans":798},[],{"type":74,"text":800,"spans":801},"Having a centralized place for training courses has also enabled Swapcard to standardize their onboarding process. “New recruits benefit from a consistent onboarding experience,” says Lala. “It also saves onboarders time by decreasing the number of one-to-one meetings, whilst also improving ramp up time-to-autonomy in the company.” ",[802,805],{"start":803,"end":804,"type":67},115,177,{"start":806,"end":807,"type":67},190,334,{"type":74,"text":660,"spans":809},[],{"type":74,"text":811,"spans":812},"Creating a single source of truth for training has been instrumental in setting the foundations for decentralized learning at Swapcard. Read on to hear how 360Learning’s authoring tool has enabled Swapcard to engage their employees to become course authors.",[],"RichText$21c6a5c9-343c-4427-b06f-e620ae694320",{"variation":277,"version":185,"items":815,"primary":817,"id":824,"slice_type":264,"slice_label":46},[816],{},{"text":818},[819],{"type":74,"text":820,"spans":821},"“Onboarding using 360Learning is very easy, our new joiners receive an automatic email which gives them access to all onboarding videos, for example a message from our CEO, an introduction to each of our departments, and some security guidelines to follow. It makes it seamless and simple both for us and the new joiner.” - Rafaëlle Stavisky, People & Workplace Experience Manager",[822],{"start":65,"end":823,"type":67},321,"RichText$6fb4d023-d841-48ac-8ce1-1117bdbec442",{"variation":184,"version":185,"items":826,"primary":828,"id":873,"slice_type":264,"slice_label":46},[827],{},{"text":829},[830,833,835,838,840,848,850,853,855,858,860,863,865,868],{"type":656,"text":831,"spans":832},"Empowering teams with decentralized learning",[],{"type":74,"text":660,"spans":834},[],{"type":74,"text":836,"spans":837},"At Swapcard, people are encouraged to take ownership of their learning and development and share their expertise with their peers. As Lala explains, 100% of employees are authors on the platform: this helps them to promote a collaborative learning culture, whilst also saving the L&D team time.",[],{"type":74,"text":660,"spans":839},[],{"type":74,"text":841,"spans":842},"“We have a learning committee, consisting of members of departments that contribute most to internal and external training,” says Lala. “We get together and communicate about our projects and share learning with one another.”",[843,845],{"start":65,"end":844,"type":67},125,{"start":846,"end":847,"type":67},135,225,{"type":74,"text":660,"spans":849},[],{"type":74,"text":851,"spans":852},"As Head of Global L&D, Lala provides guidance to authors on how to project manage course creation in a team but doesn’t dictate the content. “360Learning hosts course templates and guidance on how to create content for our teams,” says Alexandre. “We can then deliver the training to our team mates and track attendance and scores.” ",[],{"type":74,"text":660,"spans":854},[],{"type":74,"text":856,"spans":857},"As Lala explains, this is a great way for people to collaborate and helps distribute the workload across team members. “We trust our employees to create learning experiences that are pertinent and relevant to teams and the company.” ",[],{"type":74,"text":660,"spans":859},[],{"type":74,"text":861,"spans":862},"This decentralized approach is working very well for Swapcard: 20% of authors have contributed to course content, which is significantly higher than the average benchmark which hovers at around 3%. Lala also sees a 98% course satisfaction rate.”",[],{"type":74,"text":660,"spans":864},[],{"type":74,"text":866,"spans":867},"Another benefit Swapcard has leveraged with 360Learning? The ability to train their employees asynchronously.\n\n",[],{"type":766,"url":869,"alt":768,"copyright":46,"dimensions":870,"id":871,"edit":872},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F42f929d1-988d-44f3-adcf-75b46b013e0f_Banner2.png?auto=format,compress",{"width":770,"height":771},"ZCVkNhAAACQACDXa",{"x":65,"y":65,"zoom":122,"background":99},"RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":184,"version":185,"items":875,"primary":877,"id":902,"slice_type":264,"slice_label":46},[876],{},{"text":878},[879,882,884,887,889,892,894,897,899],{"type":656,"text":880,"spans":881},"Paving the way for asynchronous learning",[],{"type":74,"text":660,"spans":883},[],{"type":74,"text":885,"spans":886},"Before 360Learning, Swapcard relied heavily on live meetings for much of their training and onboarding. As a remote-first company with a distributed workforce, it became more challenging to schedule live meetings across different time zones. ",[],{"type":74,"text":660,"spans":888},[],{"type":74,"text":890,"spans":891},"With 360Learning, Swapcard is now able to offer asynchronous learning. “People can learn in their own time and it allows us to train our teams on a global scale,” says Alexandre. ",[],{"type":74,"text":660,"spans":893},[],{"type":74,"text":895,"spans":896},"As Rafaelle says, “for us, asynchronous learning is the only way we can work.” The advantage of a learning platform like 360Learning is that learners can still collaborate with their peers without the need to set up live meetings. “People can ask questions on parts of the course and they can upvote answers,” says Nikolina Tukic, Quality and Insights Manager. ",[],{"type":74,"text":660,"spans":898},[],{"type":74,"text":900,"spans":901},"And as Natalia Abril, Head of Impact adds, “this gives us the opportunity to have open dialogue with our peers and helps us to understand the positive impact collaborative learning can have on our organization.”",[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":184,"version":185,"items":904,"primary":906,"id":937,"slice_type":264,"slice_label":46},[905],{},{"text":907},[908,911,913,916,918,927,929],{"type":656,"text":909,"spans":910},"Increasing engagement through useful product features",[],{"type":74,"text":660,"spans":912},[],{"type":74,"text":914,"spans":915},"The Swapcard team uses a number of 360Learning product features to increase program engagement and efficiency. These include:",[],{"type":74,"text":660,"spans":917},[],{"type":74,"text":919,"spans":920},"• Learning Paths. 360Learning makes it easy to build and assign learning paths that are personalized—without the headache that comes with enrolling people individually and assigning due dates. ",[921,923],{"start":65,"end":922,"type":67},16,{"start":924,"end":922,"type":106,"data":925},2,{"link_type":108,"url":926,"target":110},"https:\u002F\u002F360learning.com\u002Fblog\u002Fuk-learning-paths\u002F",{"type":74,"text":660,"spans":928},[],{"type":74,"text":930,"spans":931},"• Discussion Forum. The discussion forum allows learners to ask questions and provide feedback on courses. “As a course author, the ability to collaborate directly in the course even once it’s been published is very helpful,” says Alexandre. “This ensures that feedback can be collected at the source and applied where it’s relevant.” ",[932,933],{"start":65,"end":353,"type":67},{"start":924,"end":934,"type":106,"data":935},19,{"link_type":108,"url":936,"target":110},"https:\u002F\u002F360learning.com\u002Fblog\u002Fdiscussion-forum\u002F","RichText$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"variation":184,"version":185,"items":939,"primary":941,"id":972,"slice_type":264,"slice_label":46},[940],{},{"text":942},[943,946,948,951,953,958,962,967,969],{"type":200,"text":944,"spans":945},"Results",[],{"type":74,"text":660,"spans":947},[],{"type":74,"text":949,"spans":950},"By leveraging Swapcard’s internal experts and encouraging knowledge sharing across the organization, the team has been able to standardize and scale their employee and customer training with demonstrable results. 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To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":277,"version":185,"items":1197,"primary":1199,"id":1217,"slice_type":264,"slice_label":46},[1198],{},{"text":1200},[1201,1205,1209,1213],{"type":74,"text":1202,"spans":1203},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[1204],{"start":65,"end":924,"type":67},{"type":74,"text":1206,"spans":1207},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[1208],{"start":65,"end":924,"type":67},{"type":74,"text":1210,"spans":1211},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[1212],{"start":65,"end":924,"type":67},{"type":74,"text":1214,"spans":1215},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[1216],{"start":65,"end":105,"type":67},"RichText$f1f15e20-1c48-42e9-b19c-e88564ad002c",{"variation":184,"version":185,"items":1219,"primary":1221,"id":1226,"slice_type":264,"slice_label":46},[1220],{},{"text":1222},[1223],{"type":74,"text":1224,"spans":1225}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":184,"version":185,"items":1228,"primary":1230,"id":1238,"slice_type":264,"slice_label":46},[1229],{},{"text":1231},[1232,1235],{"type":200,"text":1233,"spans":1234},"The solution",[],{"type":74,"text":1236,"spans":1237},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":184,"version":185,"items":1240,"primary":1242,"id":1253,"slice_type":264,"slice_label":46},[1241],{},{"text":1243},[1244,1247,1250],{"type":656,"text":1245,"spans":1246},"1. 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This shows just how efficient their onboarding system is. ",[],"RichText$b0574431-98d3-49d7-815c-a2ceebf64d7d",{"variation":277,"version":185,"items":1255,"primary":1257,"id":1263,"slice_type":264,"slice_label":46},[1256],{},{"text":1258},[1259],{"type":74,"text":1260,"spans":1261},"\"Embracing a collaborative learning approach met this requirement, and now we see 360Learning not as a provider but a partner\". 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This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":74,"text":1297,"spans":1298},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":74,"text":1300,"spans":1301},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. 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This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":184,"version":185,"items":1322,"primary":1324,"id":1335,"slice_type":264,"slice_label":46},[1323],{},{"text":1325},[1326,1329,1332],{"type":656,"text":1327,"spans":1328},"3. Collaborative learning provides a single source of truth",[],{"type":74,"text":1330,"spans":1331},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":74,"text":1333,"spans":1334},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. 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This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":74,"text":1369,"spans":1370},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[1371],{"start":1372,"end":1373,"type":67},255,256,"RichText$19e1ca18-02b0-4dd7-b0d5-f8ed96fa6407",{"variation":277,"version":185,"items":1376,"primary":1378,"id":1385,"slice_type":264,"slice_label":46},[1377],{},{"text":1379},[1380],{"type":74,"text":1381,"spans":1382},"\"Without learning, we aren’t really Aircall\". 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The Paths feature allows course creators to combine several courses on the same topic into one path. This enables courses to be broken down into digestible chunks which is crucial for learners who can’t attend live training sessions. ",[1409],{"start":924,"end":1410,"type":106,"data":1411},7,{"link_type":108,"url":1412},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-update-squad-overview-feedback-inbox\u002F",{"type":74,"text":1414,"spans":1415},"• Reactions and Relevance Scores. The Reactions and Relevance Score features give course creators the ability to keep track of learners’ progress and gather feedback in real-time, allowing course creators to discuss or refine their content.",[1416,1420,1424],{"start":924,"end":1417,"type":106,"data":1418},11,{"link_type":108,"url":1419},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F",{"start":922,"end":1421,"type":106,"data":1422},32,{"link_type":108,"url":1423},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F",{"start":1421,"end":1425,"type":67},34,{"type":74,"text":1427,"spans":1428},"• Discussion forum. The discussion forum in 360Learning brings to life the social aspect of learning. Learners can start virtual conversations and ask questions, encourage their peers to share information, and provide specific comments or feedback on course content.",[1429,1431],{"start":924,"end":353,"type":106,"data":1430},{"link_type":108,"url":936},{"start":353,"end":1432,"type":67},20,{"type":74,"text":1434,"spans":1435},"Now to the results. How has 360Learning helped Aircall create an impact within the business?",[],"RichText$e247d015-7a97-44f3-9729-eac40baed809",{"variation":184,"version":185,"items":1438,"primary":1440,"id":1447,"slice_type":264,"slice_label":46},[1439],{},{"text":1441},[1442,1444],{"type":200,"text":944,"spans":1443},[],{"type":74,"text":1445,"spans":1446},"By leveraging Aircall’s subject-matter experts and encouraging knowledge sharing across the organization, the L&D team has been able to scale their onboarding and wider employee training with impactful, demonstrable results:",[],"RichText$78eb0e62-11f3-41bc-9173-bb72b9f78e4c",{"variation":277,"version":185,"items":1449,"primary":1451,"id":1475,"slice_type":264,"slice_label":46},[1450],{},{"text":1452},[1453,1458,1463,1467,1471],{"type":74,"text":1454,"spans":1455},"• Onboarding 40 new hires with only one full-time employee",[1456],{"start":65,"end":1457,"type":67},25,{"type":74,"text":1459,"spans":1460},"• 99% relevancy score on courses created on 360Learning",[1461],{"start":65,"end":1462,"type":67},21,{"type":74,"text":1464,"spans":1465},"• 97% completion rate for employee-created courses",[1466],{"start":65,"end":1462,"type":67},{"type":74,"text":1468,"spans":1469},"• Over 100 courses created on 360Learning ",[1470],{"start":65,"end":353,"type":67},{"type":74,"text":1472,"spans":1473},"• More than 1 in 10 Aircall employees have contributed to a course, providing a new opportunity for professional development",[1474],{"start":65,"end":234,"type":67},"RichText$a866cf03-c0ef-4966-85bd-c31549f5283c",{"variation":184,"version":185,"items":1477,"primary":1479,"id":1490,"slice_type":264,"slice_label":46},[1478],{},{"text":1480},[1481,1484,1487],{"type":656,"text":1482,"spans":1483},"Looking forward to upskilling and levelling up",[],{"type":74,"text":1485,"spans":1486},"Collaborative learning has enabled Aircall to scale its onboarding and employee training programs with speed while maintaining a quality experience for all employees. ",[],{"type":74,"text":1488,"spans":1489},"In the coming year, Aircall will be focusing on upskilling, reskilling, and levelling up. People at Aircall are expecting to learn and grow and 360Learning will continue to support them on their learning journey.",[],"RichText$ed31bf0f-6011-4cfe-91bc-747f3ce1331d",{"variation":184,"version":185,"items":1492,"primary":1494,"id":1504,"slice_type":1505,"slice_label":46},[1493],{},{"theme":1495,"background_video_wistia_id":46,"background_illustration":1496,"pill_text":46,"slice_title":1497,"cta_type":394,"cta_label":1501,"cta_link":1502},"Light",{},[1498],{"type":200,"text":1499,"spans":1500},"Same challenges? You could have the same results, too. 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Learning",[],5,"aeb768a8-cdae-4e9e-af33-2bb32761de8e",{"resource":1607},{"id":1517,"type":47,"tags":1608,"lang":6,"slug":1519,"first_publication_date":1520,"last_publication_date":1521,"uid":1522,"data":1609,"link_type":136,"key":2048,"isBroken":138},[],{"body":1610,"tags":1991,"company_logo":2008,"illustration":2014,"key_figures":2021,"title":2042,"reading_time":1604},[1611,1628,1680,1694,1720,1731,1745,1768,1779,1798,1813,1824,1855,1866,1902,1913,1948,1960,1967],{"variation":184,"version":185,"items":1612,"primary":1623,"id":1627,"slice_type":204,"slice_label":46},[1613],{"profile_picture":1614,"name":1621,"role":1622},{"dimensions":1615,"alt":1616,"copyright":46,"url":1617,"id":1618,"edit":1619},{"width":190,"height":190},"Estefania Rodriguez Merino | Yousign","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F99f4a6ef-1ceb-49f0-a795-c31610aa9449_1633539036738.jpeg?auto=format%2Ccompress&rect=0%2C0%2C2450%2C2450&w=128&h=128","ZIBUohEAACQA_Ltv",{"x":65,"y":65,"zoom":1620,"background":407},0.22857142857142856,"Estefania Rodriguez Merino","Senior Revenue Enablement Manager",{"team_title":1624},[1625],{"type":200,"text":644,"spans":1626},[],"Team$fb64aa65-7efa-4a89-ba4c-518d1aee4363",{"variation":184,"version":185,"items":1629,"primary":1631,"id":1679,"slice_type":264,"slice_label":46},[1630],{},{"text":1632},[1633,1635,1637,1642,1644,1647,1649,1652,1654,1659,1664,1668,1672,1674],{"type":200,"text":653,"spans":1634},[],{"type":74,"text":660,"spans":1636},[],{"type":74,"text":1638,"spans":1639},"Early 2022, Yousign took its ambitions to the next level. The company hired 150 employees, started establishing teams in Italy and Germany, and expanded its product offering.",[1640],{"start":65,"end":1641,"type":67},58,{"type":74,"text":660,"spans":1643},[],{"type":74,"text":1645,"spans":1646},"With these massive challenges, the company’s existing training solution no longer met the needs of the team. For Estefania (Fani) Rodriguez Merino, Revenue Enablement Manager in charge of sales training at Yousign, the onboarding process was due for a major overhaul. ",[],{"type":74,"text":660,"spans":1648},[],{"type":74,"text":1650,"spans":1651},"Like many hyper-growing sales teams, Yousign ran into the following challenges:",[],{"type":74,"text":660,"spans":1653},[],{"type":74,"text":1655,"spans":1656},"• Un-standardized training paths, in particular for onboarding, which delayed new joiners’ ramp-up",[1657],{"start":65,"end":1658,"type":67},33,{"type":74,"text":1660,"spans":1661},"• Busy internal experts (sales reps, pre-sales teams) having little time to devote to onboarding meetings and check-ups",[1662],{"start":65,"end":1663,"type":67},23,{"type":74,"text":1665,"spans":1666},"• Low engagement in continuous training",[1667],{"start":65,"end":922,"type":67},{"type":74,"text":1669,"spans":1670},"• Difficulties in measuring progress and skills acquisition.",[1671],{"start":65,"end":694,"type":67},{"type":74,"text":660,"spans":1673},[],{"type":74,"text":1675,"spans":1676},"Something had to change to support the team’s growth at scale, while easing Fani’s day-to-day work. ",[1677],{"start":326,"end":1678,"type":67},61,"RichText$d322bcdc-a376-4a35-8693-0470314acb34",{"variation":184,"version":185,"items":1681,"primary":1683,"id":1693,"slice_type":264,"slice_label":46},[1682],{},{"text":1684},[1685,1687,1689],{"type":200,"text":725,"spans":1686},[],{"type":74,"text":660,"spans":1688},[],{"type":74,"text":1690,"spans":1691},"Fani now feels that “360Learning was the right call for Yousign”. Let’s zoom in on what made this change possible. ",[1692],{"start":1432,"end":739,"type":67},"RichText$29091a78-6cfc-4ecd-be01-a686b3fc0a6a",{"variation":184,"version":185,"items":1695,"primary":1697,"id":1719,"slice_type":264,"slice_label":46},[1696],{},{"text":1698},[1699,1702,1705,1713],{"type":656,"text":1700,"spans":1701},"Standardizing training into a single source of truth \n",[],{"type":74,"text":1703,"spans":1704},"Step number 1: streamlining training quality for all learners.",[],{"type":74,"text":1706,"spans":1707},"As soon as the project kicked off, Fani was able to easily digitize the training courses by leveraging existing documentation. Thanks to the ultra-intuitive authoring tool, Fani added videos, quizzes, and other resources to create training courses at the cutting edge of digital pedagogy.",[1708],{"start":1709,"end":1710,"type":106,"data":1711},157,171,{"link_type":108,"url":1712},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":74,"text":1714,"spans":1715},"Hypergrowth? Changes in the organization? Constant product evolutions? Not a problem with instant content updates capabilities. With such seamless maintenance, the 360Learning platform quickly reached the status of in-house source of truth. Fani explains:",[1716],{"start":1717,"end":1718,"type":67},215,241,"RichText$637026cb-e7d2-4f76-b8b2-1b6b2b7b4905",{"variation":277,"version":185,"items":1721,"primary":1723,"id":1730,"slice_type":264,"slice_label":46},[1722],{},{"text":1724},[1725],{"type":74,"text":1726,"spans":1727},"\"360Learning has become our true source of truth. Every new recruit to the Revenue team can easily find details on our processes, alongside additional upskilling resources” ",[1728],{"start":65,"end":1729,"type":67},173,"RichText$38cfc3a5-cb0c-40d8-a289-6a96a07cb0de",{"variation":184,"version":185,"items":1732,"primary":1734,"id":1744,"slice_type":264,"slice_label":46},[1733],{},{"text":1735},[1736,1741],{"type":74,"text":1737,"spans":1738},"With this improved onboarding process, Fani was able to save a lot of time which she promptly reinvested into strategic projects. The centralized online onboarding now allows new recruits to learn with the same quality of training and greater autonomy. With the time saved on onboarding, Fani can shift her focus onto projects which had been put on hold for a while, such as best practice guides, or industry-specific learning tracks.",[1739],{"start":65,"end":1740,"type":67},130,{"type":74,"text":1742,"spans":1743},"And because training doesn’t stop at onboarding, every new recruit to the Revenue team has access to the Revenue Academy to dive deeper into topics related to their own role. ",[],"RichText$146f10ae-94f2-4cec-bcef-64075c040c68",{"variation":184,"version":185,"items":1746,"primary":1748,"id":1767,"slice_type":264,"slice_label":46},[1747],{},{"text":1749},[1750,1753,1755,1758],{"type":656,"text":1751,"spans":1752},"Involving business experts strategically",[],{"type":74,"text":660,"spans":1754},[],{"type":74,"text":1756,"spans":1757},"With the previous method, business experts didn't have the time to meet with each cohort of learners. A missed opportunity to share crucial knowledge. ",[],{"type":74,"text":1759,"spans":1760},"Thanks to collaborative editing capabilities (co-authors, internal comments), business experts can now encapsulate their knowledge into online courses in just a few minutes. Fani keeps control over training distribution with 360Learning’s sharing workflows:",[1761,1764],{"start":1762,"end":244,"type":106,"data":1763},10,{"link_type":108,"url":1712,"target":110},{"start":1765,"end":1766,"type":67},78,172,"RichText$6adc3f5f-567d-4715-bc76-6ecec8d32373",{"variation":277,"version":185,"items":1769,"primary":1771,"id":1778,"slice_type":264,"slice_label":46},[1770],{},{"text":1772},[1773],{"type":74,"text":1774,"spans":1775},"\"I can't create all of the courses, but I still manage content distribution because I have the expertise to find the best way to get the message across to the teams successfully, as well as ensuring that our courses meet our brand guidelines”. ",[1776],{"start":65,"end":1777,"type":67},244,"RichText$2f3fe0d8-e686-492e-86a9-97613469c1dc",{"variation":184,"version":185,"items":1780,"primary":1782,"id":1797,"slice_type":264,"slice_label":46},[1781],{},{"text":1783},[1784,1789,1791],{"type":74,"text":1785,"spans":1786},"Following the creation phase, internal experts still participate in the training process. They will assist Fani in high added-value interactions, such as role plays during sales calls simulations.",[1787],{"start":803,"end":1788,"type":67},144,{"type":74,"text":660,"spans":1790},[],{"type":766,"url":1792,"alt":46,"copyright":46,"dimensions":1793,"id":1795,"edit":1796},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fbd2f7b29-c2e4-45c8-bfb5-3c3573b643cf_262A0117.jpg?auto=format,compress",{"width":1794,"height":117},1920,"ZIBYfxEAACUA_M0F",{"x":65,"y":65,"zoom":122,"background":407},"RichText$d6329e97-c7b2-4a54-a64b-d677f88611aa",{"variation":184,"version":185,"items":1799,"primary":1801,"id":1812,"slice_type":264,"slice_label":46},[1800],{},{"text":1802},[1803,1806],{"type":656,"text":1804,"spans":1805},"Increasing learner engagement through collaboration\n",[],{"type":74,"text":1807,"spans":1808},"Collaboration doesn't stop at co-creation. With the collaborative learning capabilities that make up 360Learning's DNA, learners interact throughout the course via forums and comments. Ideal for instilling a sense of community, but also for ensuring continuous knowledge sharing. Fani testifies to the depth of these exchanges:",[1809],{"start":1810,"end":1564,"type":106,"data":1811},129,{"link_type":108,"url":936},"RichText$e1ed9398-05e9-435d-96c5-c825aab05f3a",{"variation":277,"version":185,"items":1814,"primary":1816,"id":1823,"slice_type":264,"slice_label":46},[1815],{},{"text":1817},[1818],{"type":74,"text":1819,"spans":1820},"\"Learners are constantly sharing feedback with one another. They’re always refining the information available, to the point where they regularly help me update the training. It's very enriching!\"",[1821],{"start":65,"end":1822,"type":67},195,"RichText$db8071b0-b38b-418f-9ddf-cc49ee55104f",{"variation":184,"version":185,"items":1825,"primary":1827,"id":1854,"slice_type":264,"slice_label":46},[1826],{},{"text":1828},[1829,1832,1835,1838,1849,1851],{"type":656,"text":1830,"spans":1831},"Measuring progress continuously\n",[],{"type":74,"text":1833,"spans":1834},"Finally, the biggest change for sales training comes with the ability to measure the impact of training in real time.",[],{"type":74,"text":1836,"spans":1837},"Fani can now instantly track learner progress at any given time, and connect their progression with skills development objectives via more than 50 stats charts. The 360Learning platform has become an essential part of her practice, to the point where she confides that \"[her] 360Learning tab is always open\".",[],{"type":74,"text":1839,"spans":1840},"With the Coaching solution, Fani and her team can validate learners' skills with an integrated video pitch assessment solution. Each sales rep records a presentation on video, which is then submitted to their coach in a 1:1, asynchronous forum. According to Fani, this is a valuable tool for ensuring that sales reps are equipped to meet prospects across the different business verticals addressed by Yousign, without any sales surprises.",[1841,1844],{"start":348,"end":326,"type":106,"data":1842},{"link_type":108,"url":1843},"https:\u002F\u002F360learning.com\u002Fsolution\u002Fcoaching\u002F",{"start":1845,"end":1846,"type":106,"data":1847},422,437,{"link_type":108,"url":1848},"https:\u002F\u002F360learning.com\u002Fuse-cases\u002Fsales-enablement\u002F",{"type":74,"text":660,"spans":1850},[],{"type":74,"text":1852,"spans":1853},"Jamie-Lee Simard, CSM at Yousign, talks to benefits of training to prepare for future customer interactions:",[],"RichText$86f2b4f0-0d88-4378-9df7-e3091013f6db",{"variation":277,"version":185,"items":1856,"primary":1858,"id":1865,"slice_type":264,"slice_label":46},[1857],{},{"text":1859},[1860],{"type":74,"text":1861,"spans":1862},"\"Humans learn by doing. Having to record your screen to give a short demonstration is very instructive!\"",[1863],{"start":65,"end":1864,"type":67},104,"RichText$da61570e-5396-4509-9746-b5cc96a63d51",{"variation":184,"version":185,"items":1867,"primary":1869,"id":1901,"slice_type":264,"slice_label":46},[1868],{},{"text":1870},[1871,1874,1877,1879,1883,1887,1891,1893,1896,1898],{"type":200,"text":1872,"spans":1873},"Results\n",[],{"type":74,"text":1875,"spans":1876},"One year post-launch, Yousign’s results speak for themselves: ",[],{"type":74,"text":660,"spans":1878},[],{"type":74,"text":1880,"spans":1881},"• 82% of meeting their targets during ramp up time by new sales reps",[1882],{"start":65,"end":239,"type":67},{"type":74,"text":1884,"spans":1885},"• 9 in 10 trial periods validated, thanks in particular to the solid foundation of onboarding",[1886],{"start":65,"end":1658,"type":67},{"type":74,"text":1888,"spans":1889},"• 84% training completion rate since the launch of the 360Learning platform ",[1890],{"start":65,"end":966,"type":67},{"type":74,"text":660,"spans":1892},[],{"type":74,"text":1894,"spans":1895},"The best feedback comes from learners themselves: Fani regularly receives Slack messages that speak to the quality of the training and its impact on their deals. ",[],{"type":74,"text":660,"spans":1897},[],{"type":74,"text":1899,"spans":1900},"Last but not least, this revamped sales training is a major advantage for Yousign’s employer brand in an ultra-competitive market. 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Ongoing training is essential to ensure their 1,500+ team members have everything they need to perform their best. ",[],{"type":74,"text":2144,"spans":2145},"As the company expanded, AlphaSights knew its previous exclusively face-to-face training solution was no longer fit for purpose. AlphaSights faced five main training challenges:",[],{"type":74,"text":2147,"spans":2148},"1) Tailoring resources. Training was mainly created by the L&D team, meaning the materials weren’t expressly tailored to the specific challenges and demands of each role.",[2149],{"start":65,"end":321,"type":67},{"type":74,"text":2151,"spans":2152},"2) Scaling expertise. There was no training solution in place that could help scale internal expertise to match company needs.",[2153],{"start":65,"end":1462,"type":67},{"type":74,"text":2155,"spans":2156},"3) Tracking progress. There were limited options to measure course progress or success.",[2157],{"start":65,"end":1462,"type":67},{"type":74,"text":2159,"spans":2160},"4) Boosting attendance. The previous training format relied solely on classroom training, which involved extensive scheduling and it was logistically demanding. ",[2161],{"start":65,"end":1663,"type":67},{"type":74,"text":2163,"spans":2164},"5) Centralising training materials. Training materials weren’t centralised, resulting in employees having inconsistent training experiences.",[2165],{"start":65,"end":316,"type":67},{"type":74,"text":660,"spans":2167},[],{"type":766,"url":2169,"alt":2170,"copyright":46,"dimensions":2171,"id":2174,"edit":2175},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F5de9d767-9a7f-4090-a85f-73f4638e0da2_en-blog-alphasights-1.png?auto=format,compress","Alphasights team illustration",{"width":2172,"height":2173},2846,1570,"Y5rroREAACAAJwTP",{"x":65,"y":65,"zoom":122,"background":99},{"variation":184,"version":185,"items":2177,"primary":2179,"id":741,"slice_type":264,"slice_label":46},[2178],{},{"text":2180},[2181,2183,2186,2189,2192,2195],{"type":200,"text":725,"spans":2182},[],{"type":656,"text":2184,"spans":2185},"360Learning, a learning platform designed to boost engagement and upskill at scale \n",[],{"type":74,"text":2187,"spans":2188},"When they realised that they weren’t maximising employees’ learning potential, the L&D team started exploring digital learning solutions. That’s when they discovered 360Learning–and the potential to upskill from within.",[],{"type":74,"text":2190,"spans":2191},"The main competitive advantage was the easy-to-use authoring tool, the ability to collaborate with course authors, and using analytics to measure the success of the training. ",[],{"type":74,"text":2193,"spans":2194},"“Before 360Learning, we had difficulties with scaling training,” said Alexander Celer, L&D Manager, EMEA & APAC at AlphaSights. “We had trouble getting people to attend their classroom sessions and the presentation format simply wasn’t engaging enough.”",[],{"type":74,"text":2196,"spans":2197},"Here, the L&D team highlights five key benefits of 360Learning that have transformed the way people at AlphaSights develop their skill set.",[],{"variation":184,"version":185,"items":2199,"primary":2201,"id":783,"slice_type":264,"slice_label":46},[2200],{},{"text":2202},[2203,2206,2208],{"type":656,"text":2204,"spans":2205},"Turning in-house experts into employee and client growth champions",[],{"type":74,"text":660,"spans":2207},[],{"type":74,"text":2209,"spans":2210},"By empowering their subject-matter experts to contribute directly to digital training programmes, the team has unlocked their organisation’s collective expertise. “Our people are our most valued asset,” explains Anna Hentunen, Digital Learning Associate. “We really want to tap into the knowledge that they have.” ",[],{"variation":277,"version":185,"items":2212,"primary":2214,"id":2222,"slice_type":264,"slice_label":46},[2213],{},{"text":2215},[2216],{"type":74,"text":2217,"spans":2218},"“You don’t have to be an eLearning hero to create content,” Jenny Goersch, L&D Manager, US, says. “We have experts, for example, on the commercial side, the engineering side—and these people can easily share their knowledge by authoring courses in 360Learning; we’ve engaged over 300 subject-matter experts as authors.”",[2219,2220],{"start":65,"end":990,"type":67},{"start":2047,"end":2221,"type":67},319,"RichText$0a5f8502-3629-45ec-bbe0-f2ee11e1b698",{"variation":184,"version":185,"items":2224,"primary":2226,"id":813,"slice_type":264,"slice_label":46},[2225],{},{"text":2227},[2228,2231],{"type":74,"text":2229,"spans":2230},"By decentralising the content creation process through AlphaSights’ Author Curriculum, it has made the course content more credible, relevant, and role-specific. 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equation:",[],"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":277,"version":185,"items":3064,"primary":3066,"id":3092,"slice_type":264,"slice_label":46},[3065],{},{"text":3067},[3068,3075,3079,3083,3087],{"type":74,"text":3069,"spans":3070},"• Managing sustainable growth: With a growth strategy primarily based on acquisitions (4 in the last 8 years), the group was looking to create and maintain a unified culture under the banner of \"One Arkema.\"",[3071,3072],{"start":924,"end":966,"type":67},{"start":3073,"end":3074,"type":382},194,207,{"type":74,"text":3076,"spans":3077},"• Recruiting, developing and retaining the best talent: Like all major companies, Arkema needed to attract, and, above all, develop the skills of its employees. ",[3078],{"start":924,"end":699,"type":67},{"type":74,"text":3080,"spans":3081},"• Fostering interoperability between HR solutions: The various L&D applications were not connected to each other, which resulted in hours of data reprocessing, 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Offering personalized, vetted, relevant content to the right people at the right time wasn’t possible with the legacy system.",[3090],{"start":924,"end":3091,"type":67},36,"RichText$232f448b-33ff-4d5d-bb3a-945dc8db47ac",{"variation":184,"version":185,"items":3094,"primary":3096,"id":3102,"slice_type":264,"slice_label":46},[3095],{},{"text":3097},[3098],{"type":74,"text":3099,"spans":3100},"Something had to change to support Arkema’s global ambitions.",[3101],{"start":65,"end":1678,"type":67},"RichText$22fe53dc-aafa-4575-ae12-9dba0e2a2ecd",{"variation":184,"version":185,"items":3104,"primary":3106,"id":3113,"slice_type":264,"slice_label":46},[3105],{},{"text":3107},[3108,3110],{"type":200,"text":725,"spans":3109},[],{"type":656,"text":3111,"spans":3112},"Defining a new ambition",[],"RichText$4386d043-ea47-448c-9076-7bf00f9f29fd",{"variation":184,"version":185,"items":3115,"primary":3117,"id":3122,"slice_type":264,"slice_label":46},[3116],{},{"text":3118},[3119],{"type":74,"text":3120,"spans":3121},"Before considering a solution, the L&D team at Arkema set new goals for its digital learning strategy:",[],"RichText$db815675-e0bd-43eb-910f-9557440bcfc1",{"variation":277,"version":185,"items":3124,"primary":3126,"id":3143,"slice_type":264,"slice_label":46},[3125],{},{"text":3127},[3128,3131,3135,3139],{"type":74,"text":3129,"spans":3130},"Following tests in real-life settings at pilot plants and at the group’s headquarters, 360Learning met all of Arkema’s requirements:\n\n",[],{"type":74,"text":3132,"spans":3133},"• Connecting with internal applications, specifically SAP SuccessFactors, Arkema’s HRIS and LMS",[3134],{"start":924,"end":2628,"type":67},{"type":74,"text":3136,"spans":3137},"• Breaking down the barriers to knowledge through an open content catalog, with soft skills training available 100% on demand",[3138],{"start":924,"end":2574,"type":67},{"type":74,"text":3140,"spans":3141},"• Supporting content creation by internal experts on the field, especially at industrial plants. ",[3142],{"start":924,"end":363,"type":67},"RichText$a68c4de8-9424-4edf-9809-775c222ab9b2",{"variation":184,"version":185,"items":3145,"primary":3147,"id":3160,"slice_type":264,"slice_label":46},[3146],{},{"text":3148},[3149,3153,3155],{"type":74,"text":3150,"spans":3151},"A few months later, Arkema’s MyLearning platform, powered by 360Learning, was ready to launch across the group’s geographies. ",[3152],{"start":2379,"end":2877,"type":67},{"type":74,"text":660,"spans":3154},[],{"type":74,"text":3156,"spans":3157},"Following the successful launch, let’s review the three main pillars of this project.",[3158],{"start":65,"end":3159,"type":67},85,"RichText$ff37965c-4745-4387-b871-8487130a5840",{"variation":184,"version":185,"items":3162,"primary":3164,"id":3193,"slice_type":264,"slice_label":46},[3163],{},{"text":3165},[3166,3169,3171,3174],{"type":656,"text":3167,"spans":3168},"Connect HR and L&D strategies to engage employees",[],{"type":74,"text":660,"spans":3170},[],{"type":74,"text":3172,"spans":3173},"Since Arkema uses SAP Successfactors for its LMS and HRIS, the new Digital Learning solution had to connect with the existing system. ",[],{"type":74,"text":3175,"spans":3176},"\nWith a modern LMS and a dedicated SAP SuccessFactors connector, 360Learning was able to seamlessly integrate with the existing HRIS, bringing together HR workflows and the learning catalog into SAP SuccessFactors. With its open platform approach and over 300 applications available in the SAP Store, SAP SuccessFactors was also able to easily sync with 360Learning.",[3177,3184,3188],{"start":2516,"end":353,"type":106,"data":3178},{"id":3179,"type":128,"tags":3180,"lang":6,"slug":3181,"first_publication_date":2799,"last_publication_date":3182,"uid":3183,"link_type":136,"isBroken":138},"ZAhinxAAANOPL9Ie",[],"eliminate-admin-drag-with-the-ai-driven-enterprise-lms","2026-07-15T11:50:39+0000","learning-management-system",{"start":1457,"end":3185,"type":106,"data":3186},63,{"id":2749,"type":2750,"tags":3187,"lang":6,"slug":2752,"first_publication_date":2753,"last_publication_date":2754,"uid":2755,"link_type":136,"isBroken":138},[],{"start":3189,"end":3190,"type":106,"data":3191},290,299,{"link_type":108,"url":3192},"https:\u002F\u002Fstore.sap.com\u002Fdcp\u002Fen\u002F","RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":184,"version":185,"items":3195,"primary":3197,"id":3230,"slice_type":264,"slice_label":46},[3196],{},{"text":3198},[3199,3204,3206,3211,3214,3217,3220,3222,3225,3227],{"type":74,"text":3200,"spans":3201},"This partnership combines the best of digital human capital management and collaborative learning solutions into an intelligent ecosystem. By automatically importing learning statistics from 360Learning into SAP SuccessFactors, Arkema’s L&D team can better understand the impact of training on the HR strategy and avoid hours of double data entry.",[3202],{"start":65,"end":3203,"type":67},139,{"type":74,"text":660,"spans":3205},[],{"type":74,"text":3207,"spans":3208},"Users navigate their learning environment through a single entry point for a 100% integrated experience via a SSO (Single Sign-on) connection:",[3209],{"start":3210,"end":1864,"type":67},71,{"type":74,"text":3212,"spans":3213},"• Learners browse online and blended learning catalogs, and are redirected to 360Learning",[],{"type":74,"text":3215,"spans":3216},"• Authors create training courses on 360Learning’s authoring tool",[],{"type":74,"text":3218,"spans":3219},"• Managers analyze team learning statistics, and validate blended training workflows",[],{"type":74,"text":660,"spans":3221},[],{"type":74,"text":3223,"spans":3224},"With this synchronization, learning analytics from 360Learning are uploaded into the SAP Successfactors LMS, under the “completed training” tab. ",[],{"type":74,"text":660,"spans":3226},[],{"type":74,"text":3228,"spans":3229},"Gauthier attests to the ease of use of this new workflow: ",[],"RichText$28692f4e-c102-45d5-89ce-1ca800d883f8",{"variation":277,"version":185,"items":3232,"primary":3234,"id":3241,"slice_type":264,"slice_label":46},[3233],{},{"text":3235},[3236],{"type":74,"text":3237,"spans":3238},"\"The integration between 360Learning and SAP Successfactors is done in a complementary and connected approach. The automation is extremely robust, centralizes all of our training data in one single place and saves us hours of admin work!\"",[3239],{"start":65,"end":3240,"type":67},238,"RichText$ff71e541-f425-4027-a753-8f8917b886f2",{"variation":184,"version":185,"items":3243,"primary":3245,"id":3288,"slice_type":264,"slice_label":46},[3244],{},{"text":3246},[3247,3250,3268,3270,3285],{"type":656,"text":3248,"spans":3249,"direction":68},"Aggregating a rich content catalog into the flow of work\n",[],{"type":74,"text":3251,"spans":3252,"direction":68},"Next up, the Arkema team wanted to address learning needs by breaking down barriers to knowledge, and achieve upskiling at scale.\n\nWith 360Learning’s LXP features set, learners access the best libraries of soft skills training courses produced by leading institutions, all aggregated on the HRIS portal. In a couple of clicks, the course will launch on 360Learning, all seamlessly operated via SSO. 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By automatically surfacing courses in the learner’s preferred language, 90% of Arkema employees access training in their native language, without admin hassle. ",[3273,3282],{"start":3274,"end":3275,"type":106,"data":3276},189,202,{"id":3277,"type":128,"tags":3278,"lang":6,"slug":3279,"first_publication_date":131,"last_publication_date":3280,"uid":3281,"link_type":136,"isBroken":138},"YuvXLBEAACEA7J35",[],"the-ai-driven-multilingual-lms-platform-built-for-global-teams","2026-05-15T15:57:14+0000","globalization",{"start":3283,"end":3284,"type":67},380,468,{"type":74,"text":3286,"spans":3287,"direction":68},"Gauthier speaks to the impact of the Globalization solution:",[],"RichText$c10133c2-7901-48a7-a252-783b6e28bb26",{"variation":277,"version":185,"items":3290,"primary":3292,"id":3298,"slice_type":264,"slice_label":46},[3291],{},{"text":3293},[3294],{"type":74,"text":3295,"spans":3296},"\"If your company operates internationally, the Globalization solution is for you. It makes a single training course available to an audience of learners in multiple languages. We're able to release our training courses in 14 languages and reach almost 100% of the group in their native language. We just translated some content into Malay since our teams in the field don’t speak English.\"",[3297],{"start":65,"end":66,"type":67},"RichText$85b8e560-be9b-4603-94f0-42ad17fd454e",{"variation":184,"version":185,"items":3300,"primary":3302,"id":3335,"slice_type":264,"slice_label":46},[3301],{},{"text":3303},[3304,3307,3309,3312,3314,3330,3332],{"type":656,"text":3305,"spans":3306},"Capturing and sharing internal expertise in collaborative academies",[],{"type":74,"text":660,"spans":3308},[],{"type":74,"text":3310,"spans":3311},"In a sector as complex as specialty chemicals, internal experts play a key role in passing on the right techniques, supported by a strong culture of mutual support within the Arkema group.",[],{"type":74,"text":660,"spans":3313},[],{"type":74,"text":3315,"spans":3316},"This couldn't be a better environment for 360Learning's collaborative learning academies. Thanks to the authoring tool and its intuitive UX, business experts can create modules in less than 17 minutes, without any prior expertise in instructional design. ",[3317,3321],{"start":699,"end":3318,"type":106,"data":3319},89,{"id":2796,"type":128,"tags":3320,"lang":6,"slug":2798,"first_publication_date":2799,"last_publication_date":2800,"uid":2801,"link_type":136,"isBroken":138},[],{"start":1864,"end":3322,"type":106,"data":3323},118,{"id":3324,"type":128,"tags":3325,"lang":6,"slug":3326,"first_publication_date":3327,"last_publication_date":3328,"uid":3329,"link_type":136,"isBroken":138},"ZH30yhEAACUA8mhj",[],"transform-proprietary-expertise-into-multimodal-experiences","2023-07-19T13:46:03+0000","2026-07-15T13:00:45+0000","authoring-tool",{"type":74,"text":660,"spans":3331},[],{"type":74,"text":3333,"spans":3334},"Gauthier shares that this capability proved decisive during the project pilot:",[],"RichText$bfc06a04-c2ca-4510-8c30-a13413b38d09",{"variation":277,"version":185,"items":3337,"primary":3339,"id":3346,"slice_type":264,"slice_label":46},[3338],{},{"text":3340},[3341],{"type":74,"text":3342,"spans":3343},"\"We launched the pilot in one of our factories, under real-life conditions. Authors on the ground were able to easily create content, and adopted the tool and its hyper-intuitive interface very quickly!\"",[3344],{"start":65,"end":3345,"type":67},203,"RichText$1bed5daf-502e-4c13-9ddb-25c26058459e",{"variation":184,"version":185,"items":3348,"primary":3350,"id":3358,"slice_type":264,"slice_label":46},[3349],{},{"text":3351},[3352,3355],{"type":74,"text":3353,"spans":3354},"To capitalize on in-house knowledge, Gauthier and his team took matters one step further by breaking down the barriers to creation, making it possible to create training courses truly relevant to teams working on the field. With a link directly available on Arkema's intranet, employees can easily volunteer to receive author permissions and start creating their own courses to address their team's needs. Gauthier shares that his team frequently receives new requests from aspiring content creators.",[],{"type":74,"text":3356,"spans":3357},"In addition to helping their peers, internal knowledge sharing champions reap the rewards of their commitment in real-life, too. HR teams and managers are notified whenever in-house authors have published more than five training courses. ",[],"RichText$be60b28f-b5a8-4f6a-92e9-bf3f4489a0c6",{"variation":184,"version":185,"items":3360,"primary":3362,"id":3371,"slice_type":264,"slice_label":46},[3361],{},{"text":3363},[3364,3366,3368],{"type":200,"text":944,"spans":3365},[],{"type":74,"text":660,"spans":3367},[],{"type":74,"text":3369,"spans":3370},"Following the launch of the MyLearning platform, all indicators exceeded Arkema’s L&D team’s expectations:",[],"RichText$bb41c47a-b1b2-48d8-a4a8-6713a4eeb369",{"variation":277,"version":185,"items":3373,"primary":3375,"id":3407,"slice_type":264,"slice_label":46},[3374],{},{"text":3376},[3377,3382,3388,3392,3397,3402],{"type":74,"text":3378,"spans":3379},"• The platform has 9,810 learners, 140% (!) of its target number of connected learners.",[3380],{"start":924,"end":3381,"type":67},87,{"type":74,"text":3383,"spans":3384},"• The on-demand training approach went above all expectations, with over 2,300 learners having taken a course from the online catalog. An outperformance above target by 70%!",[3385],{"start":3386,"end":3387,"type":67},68,110,{"type":74,"text":3389,"spans":3390},"• There are 64 active authors on the platform, as part of a project to digitize factory training in France, Europe, the United States, and Malaysia",[3391],{"start":924,"end":363,"type":67},{"type":74,"text":3393,"spans":3394},"• An average of 143 courses created by the authoring team",[3395],{"start":924,"end":3396,"type":67},57,{"type":74,"text":3398,"spans":3399},"• 93% positive reactions on the platform",[3400],{"start":924,"end":3401,"type":67},40,{"type":74,"text":3403,"spans":3404},"• Training courses are available in 14 languages, accessible to all Arkema Group employees, including subsidiaries.",[3405],{"start":924,"end":3406,"type":67},50,"RichText$fb8b54ac-fa43-4f24-be05-0aa6e5b0e7a9",{"variation":277,"version":185,"items":3409,"primary":3411,"id":3418,"slice_type":264,"slice_label":46},[3410],{},{"text":3412},[3413],{"type":74,"text":3414,"spans":3415},"“360Learning has really changed the learning experience of our employees.” - Clémence Marin-Pache, Digital Learning Officer, Arkema",[3416],{"start":65,"end":3417,"type":67},131,"RichText$73fccfcb-94ea-409c-b43b-86ac86650f87",{"variation":184,"version":185,"items":3420,"primary":3422,"id":3442,"slice_type":264,"slice_label":46},[3421],{},{"text":3423},[3424,3426,3428,3435],{"type":656,"text":1919,"spans":3425},[],{"type":74,"text":660,"spans":3427},[],{"type":74,"text":3429,"spans":3430},"Following this successful launch, the L&D team is better equipped than ever to meet the immense challenge of bridging the skills gap. A challenge that Gauthier sums up in one phrase: \"finding the right talent, the right position at the right time, with the right skills.\" ",[3431,3434],{"start":3432,"end":3433,"type":382},183,272,{"start":3432,"end":3433,"type":67},{"type":74,"text":3436,"spans":3437},"In the future, Arkema can count on the 360Learning Upskilling Playbook to achieve its transition to a skills-based organization. By building an AI-powered dynamic source of truth for skills, 360Learning customers will be able to structure their skills data by tagging jobs with skills requirements and administering employee skill assessments. 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Michelin",{"team_title":3570},[3571],{"type":200,"text":644,"spans":3572},[],{"variation":184,"version":185,"items":3574,"primary":3576,"id":684,"slice_type":264,"slice_label":46},[3575],{},{"text":3577},[3578,3580,3583,3586,3589,3592,3594],{"type":200,"text":653,"spans":3579,"direction":68},[],{"type":656,"text":3581,"spans":3582,"direction":68},"Developing talents to build the future together",[],{"type":74,"text":3584,"spans":3585,"direction":68},"The group's vision for the future is based on one conviction: tomorrow, everything at Michelin will be sustainable. All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":74,"text":3587,"spans":3588,"direction":68},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":656,"text":3590,"spans":3591,"direction":68},"Driving global impact with user-generated content",[],{"type":656,"text":660,"spans":3593,"direction":68},[],{"type":74,"text":3595,"spans":3596,"direction":68},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],{"variation":277,"version":185,"items":3598,"primary":3599,"id":3604,"slice_type":264,"slice_label":46},[],{"text":3600},[3601],{"type":74,"text":3602,"spans":3603,"direction":68},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":184,"version":185,"items":3606,"primary":3607,"id":3625,"slice_type":264,"slice_label":46},[],{"text":3608},[3609,3613,3616,3619,3621],{"type":74,"text":3610,"spans":3611,"direction":68},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[3612],{"start":65,"end":2496,"type":67},{"type":74,"text":3614,"spans":3615,"direction":68},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":74,"text":3617,"spans":3618,"direction":68},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":74,"text":660,"spans":3620,"direction":68},[],{"type":74,"text":3622,"spans":3623,"direction":68},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[3624],{"start":65,"end":3254,"type":67},"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":184,"version":185,"items":3627,"primary":3629,"id":741,"slice_type":264,"slice_label":46},[3628],{},{"text":3630},[3631,3633,3637,3641,3643,3647],{"type":200,"text":725,"spans":3632,"direction":68},[],{"type":656,"text":3634,"spans":3635,"direction":68},"The 'Talent Factory' creates unique learning experiences",[3636],{"start":65,"end":699,"type":67},{"type":74,"text":3638,"spans":3639,"direction":68},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[3640],{"start":1432,"end":706,"type":382},{"type":74,"text":660,"spans":3642,"direction":68},[],{"type":656,"text":3644,"spans":3645,"direction":68},"Unite a community of learning champions with 360Learning",[3646],{"start":65,"end":699,"type":67},{"type":74,"text":3648,"spans":3649,"direction":68},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],{"variation":277,"version":185,"items":3651,"primary":3652,"id":3657,"slice_type":264,"slice_label":46},[],{"text":3653},[3654],{"type":74,"text":3655,"spans":3656,"direction":68},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":184,"version":185,"items":3659,"primary":3661,"id":2247,"slice_type":264,"slice_label":46},[3660],{},{"text":3662},[3663,3666,3668],{"type":656,"text":3664,"spans":3665},"Step 1: Break down the barriers to creation",[],{"type":74,"text":660,"spans":3667},[],{"type":74,"text":3669,"spans":3670},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[3671],{"start":65,"end":2817,"type":67},{"variation":277,"version":185,"items":3673,"primary":3675,"id":2260,"slice_type":264,"slice_label":46},[3674],{},{"text":3676},[3677],{"type":74,"text":3678,"spans":3679},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[3680],{"start":65,"end":3681,"type":67},288,{"variation":184,"version":185,"items":3683,"primary":3685,"id":873,"slice_type":264,"slice_label":46},[3684],{},{"text":3686},[3687,3694,3696],{"type":74,"text":3688,"spans":3689,"direction":68},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[3690],{"start":3691,"end":3692,"type":106,"data":3693},119,148,{"link_type":108,"url":1712,"target":110},{"type":74,"text":660,"spans":3695,"direction":68},[],{"type":74,"text":3697,"spans":3698,"direction":68},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[3699],{"start":3254,"end":3700,"type":106,"data":3701},166,{"link_type":108,"url":3702,"target":110},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations",{"variation":277,"version":185,"items":3704,"primary":3705,"id":3710,"slice_type":264,"slice_label":46},[],{"text":3706},[3707],{"type":74,"text":3708,"spans":3709,"direction":68},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":184,"version":185,"items":3712,"primary":3714,"id":902,"slice_type":264,"slice_label":46},[3713],{},{"text":3715},[3716,3722,3724],{"type":74,"text":3717,"spans":3718,"direction":68},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[3719],{"start":3720,"end":3721,"type":67},199,223,{"type":74,"text":660,"spans":3723,"direction":68},[],{"type":74,"text":3725,"spans":3726,"direction":68},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[3727],{"start":3728,"end":3729,"type":106,"data":3730},105,121,{"id":2796,"type":128,"tags":3731,"lang":6,"slug":2798,"first_publication_date":2799,"last_publication_date":2800,"uid":2801,"link_type":136,"isBroken":138},[],{"variation":184,"version":185,"items":3733,"primary":3734,"id":3742,"slice_type":264,"slice_label":46},[],{"text":3735},[3736],{"type":74,"text":3737,"spans":3738,"direction":68},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[3739],{"start":3740,"end":3741,"type":67},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":184,"version":185,"items":3744,"primary":3746,"id":937,"slice_type":264,"slice_label":46},[3745],{},{"text":3747},[3748,3751,3753,3760],{"type":74,"text":3749,"spans":3750},"Breaking down the barriers to course creation has two major benefits:",[],{"type":74,"text":660,"spans":3752},[],{"type":74,"text":3754,"spans":3755},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[3756,3757],{"start":924,"end":2496,"type":67},{"start":3758,"end":3432,"type":106,"data":3759},174,{"link_type":108,"url":1419},{"type":74,"text":3761,"spans":3762},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. Yep, two.",[3763],{"start":924,"end":2379,"type":67},{"variation":277,"version":185,"items":3765,"primary":3767,"id":3774,"slice_type":264,"slice_label":46},[3766],{},{"text":3768},[3769],{"type":74,"text":3770,"spans":3771},"Joffrey has expressed with relief, \"Thanks to widely accessible training and learning automations, there is no need to manually validate access or register learners for sessions...that’s so many hours saved for the team.”",[3772],{"start":316,"end":3773,"type":67},221,"RichText$d5e8d2a1-858a-4cf4-9757-687fc34219cf",{"variation":184,"version":185,"items":3776,"primary":3778,"id":2359,"slice_type":264,"slice_label":46},[3777],{},{"text":3779},[3780,3783,3785],{"type":656,"text":3781,"spans":3782},"Step 2: Proactively recruit internal champions",[],{"type":74,"text":660,"spans":3784},[],{"type":74,"text":3786,"spans":3787},"The Michelin team identifies internal learning champions thanks to the achievements distributed to power users on the 360Learning platform. These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[3788,3792],{"start":3210,"end":3789,"type":106,"data":3790},83,{"id":3257,"type":128,"tags":3791,"lang":6,"slug":3259,"first_publication_date":2799,"last_publication_date":3260,"uid":3261,"link_type":136,"isBroken":138},[],{"start":3700,"end":3793,"type":67},211,{"variation":184,"version":185,"items":3795,"primary":3797,"id":2388,"slice_type":264,"slice_label":46},[3796],{},{"text":3798},[3799,3802,3804],{"type":656,"text":3800,"spans":3801},"Step 3: Build community loyalty ",[],{"type":74,"text":660,"spans":3803},[],{"type":74,"text":3805,"spans":3806},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],{"variation":277,"version":185,"items":3808,"primary":3810,"id":3818,"slice_type":264,"slice_label":46},[3809],{},{"text":3811},[3812],{"type":74,"text":3813,"spans":3814},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[3815],{"start":3816,"end":3817,"type":67},13,140,"RichText$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"variation":184,"version":185,"items":3820,"primary":3822,"id":2411,"slice_type":264,"slice_label":46},[3821],{},{"text":3823},[3824,3829,3831,3837,3846],{"type":74,"text":3825,"spans":3826},"Another important point is to guarantee community members tangible and exclusive rewards with participation. For example:",[3827],{"start":363,"end":3828,"type":67},108,{"type":74,"text":660,"spans":3830},[],{"type":74,"text":3832,"spans":3833},"• Skill validation in the Michelin internal reference system",[3834,3835],{"start":924,"end":1410,"type":67},{"start":3836,"end":353,"type":67},8,{"type":74,"text":3838,"spans":3839},"• Training content visibility on a global level. The training team maintains complete control over operations,  with easy management of user permissions. Michelin’s L&D team is responsible for administering access to courses at the Group level.  ",[3840,3842],{"start":316,"end":3841,"type":67},49,{"start":3254,"end":3843,"type":106,"data":3844},152,{"id":3179,"type":128,"tags":3845,"lang":6,"slug":3181,"first_publication_date":2799,"last_publication_date":3182,"uid":3183,"link_type":136,"isBroken":138},[],{"type":74,"text":3847,"spans":3848},"• Access to exclusive content: a dedicated Microsoft Teams group, early access to content and new features...Once or twice a year, the community meets for a few hours to learn about the platform's statistics, attend inspiring conferences, and participate in workshops. ",[3849],{"start":65,"end":363,"type":67},{"variation":277,"version":185,"items":3851,"primary":3853,"id":3859,"slice_type":264,"slice_label":46},[3852],{},{"text":3854},[3855],{"type":74,"text":3856,"spans":3857},"As Joffrey sums it up, \"Joining the community only includes benefits for contributors, to generate a positive snowball effect.\"",[3858],{"start":2496,"end":2817,"type":67},"RichText$b463749a-a633-46e9-8db6-a23beddccbab",{"variation":184,"version":185,"items":3861,"primary":3863,"id":3912,"slice_type":264,"slice_label":46},[3862],{},{"text":3864},[3865,3867,3869,3872,3876,3880,3884,3888,3892,3899,3905,3907],{"type":200,"text":944,"spans":3866,"direction":68},[],{"type":74,"text":660,"spans":3868,"direction":68},[],{"type":74,"text":3870,"spans":3871,"direction":68},"The Michelin Group’s results speak for themselves:\n",[],{"type":74,"text":3873,"spans":3874,"direction":68},"• 82,000 hours: the number of training hours completed on 360Learning in 2023",[3875],{"start":924,"end":2886,"type":67},{"type":74,"text":3877,"spans":3878,"direction":68},"• 6 times more digital training courses were completed in 2022 compared to 2019, thanks in particular to the deployment of 360Learning.",[3879],{"start":122,"end":3401,"type":67},{"type":74,"text":3881,"spans":3882,"direction":68},"• 22,000+ active users: this figure has doubled every year over the last 3 years, thanks to their network of internal champions. ",[3883],{"start":924,"end":2496,"type":67},{"type":74,"text":3885,"spans":3886,"direction":68},"• 40,000 hours of training completed online, without any mandatory training. According to Joffrey, it would be impossible to reach these figures with training courses only designed by the L&D team. ",[3887],{"start":924,"end":706,"type":67},{"type":74,"text":3889,"spans":3890,"direction":68},"• 9,400 courses completed by learners in 2023",[3891],{"start":924,"end":1457,"type":67},{"type":74,"text":3893,"spans":3894,"direction":68},"• 50+ modules available in 14 different languages, the ultimate proof of decentralized training on a global scale",[3895,3896],{"start":924,"end":3841,"type":67},{"start":229,"end":3841,"type":106,"data":3897},{"link_type":108,"url":3898,"target":110},"https:\u002F\u002F360learning.com\u002Fsolution\u002Fglobalization\u002F",{"type":74,"text":3900,"spans":3901,"direction":68},"• An 86% completion rate, which Joffrey attributes to the peer-to-peer effect: \"We listen more to those who have relevant roles to our own.”",[3902,3903],{"start":1604,"end":1457,"type":67},{"start":3904,"end":3817,"type":382},79,{"type":74,"text":660,"spans":3906,"direction":68},[],{"type":74,"text":3908,"spans":3909,"direction":68},"What's next for the Michelin team? Continued growth of their successful learning community. Driven by the company's mission to deploy a culture of collaborative learning to its fullest potential, they want to continue recruiting learning champions and driving positive growth internally to meet upskilling needs. 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",[],"959cc8da-ae26-40cd-aa81-7536cb4d41e3",{"resource":4007},{"id":2442,"type":47,"tags":4008,"lang":6,"slug":2444,"first_publication_date":1145,"last_publication_date":1537,"uid":2445,"data":4009,"link_type":136,"key":4315,"isBroken":138},[],{"body":4010,"tags":4261,"company_logo":4277,"illustration":4284,"key_figures":4289,"title":4311,"reading_time":2899},[4011,4026,4044,4078,4093,4106,4117,4148,4158,4169,4213,4235,4243],{"variation":184,"version":185,"items":4012,"primary":4022,"id":1183,"slice_type":204,"slice_label":46},[4013],{"profile_picture":4014,"name":4020,"role":4021},{"dimensions":4015,"alt":4016,"copyright":46,"url":4017,"id":4018,"edit":4019},{"width":190,"height":190},"Zachary Pfau | Murex","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Ff9762247-cae1-4d7c-a6a5-7b328c5024ef_Murex_ZacharyPfau.jpeg?auto=format%2Ccompress&rect=0%2C0%2C1953%2C1953&w=128&h=128","YpjiORAAACMAKOHB",{"x":65,"y":65,"zoom":2102,"background":407},"Zachary Pfau","Head of Digital Learning",{"team_title":4023},[4024],{"type":200,"text":201,"spans":4025},[],{"variation":184,"version":185,"items":4027,"primary":4029,"id":1195,"slice_type":264,"slice_label":46},[4028],{},{"text":4030},[4031,4033,4039,4041],{"type":200,"text":1190,"spans":4032},[],{"type":74,"text":4034,"spans":4035},"As Murex scaled its operations globally, it shifted to focus on enabling employees to share their knowledge. Zachary Pfau, Head of Digital Learning, described wanting to find the perfect medium between two extremes. “If you go to one extreme, you have the YouTube or Instagram effect, meaning people can put out a lot of content without understanding what’s most useful, and it would end up not being consumed resulting in a degraded user experience and frustration from subject matter experts.” Meanwhile, the other extreme meant relying on an agency or centralizing L&D entirely. This option is far less scalable when cultivating a learning culture. Murex was seeking a tool to automate knowledge sharing while improving the experience for course authors (Murex calls its authors and subject-matter experts (SMEs) “producers”). ",[4036],{"start":4037,"end":4038,"type":382},217,493,{"type":74,"text":660,"spans":4040},[],{"type":74,"text":4042,"spans":4043},"Murex was using an outside project management tool to plan new training with coaches. Because the tool was not integrated into their learning solution, producers lacked the structure and visibility they needed to work on new learning projects. The project management process was owned by the L&D team members, limiting context and input from coaches.  The team needed a more flexible tool that brought all stakeholders (L&D, coaches, producers) together in the flow of work. ",[],{"variation":277,"version":185,"items":4045,"primary":4047,"id":1217,"slice_type":264,"slice_label":46},[4046],{},{"text":4048},[4049,4052,4056,4060,4064,4069,4075],{"type":74,"text":4050,"spans":4051},"The team at Murex was looking for a solution that would allow them to:",[],{"type":74,"text":4053,"spans":4054},"• Provide a consistent journey across learning projects",[4055],{"start":358,"end":363,"type":67},{"type":74,"text":4057,"spans":4058},"• Set clear expectations and bake in quality checks",[4059],{"start":924,"end":321,"type":67},{"type":74,"text":4061,"spans":4062},"• Increase producer collaboration and satisfaction",[4063],{"start":924,"end":1658,"type":67},{"type":74,"text":4065,"spans":4066},"• Ease course creation and collaboration with an intuitive authoring tool",[4067],{"start":1384,"end":4068,"type":67},73,{"type":74,"text":4070,"spans":4071},"• Automate and support their future training goals, including author autonomy",[4072],{"start":4073,"end":4074,"type":67},62,77,{"type":74,"text":4076,"spans":4077},"With almost 60 training projects already identified, Murex needed to turn its SMEs into a resource for creating training projects at scale. 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If an author has a question, they can use the project forum to engage with other producers, reviewers, and admins. Visibility into blockers, contingencies, or project status means no surprises for any project team member. ",[],{"type":74,"text":660,"spans":4089},[],{"type":74,"text":4091,"spans":4092},"To date, Murex has involved 15% of its total workforce to create courses for its employees. Training projects range across every business function and average five producers per project. Because of the new-found transparency and collaboration, Murex’s teams were able to deliver a new training project every week. With project delivery this speedy, Murex can now adapt to changing business needs. ",[],{"variation":184,"version":185,"items":4094,"primary":4096,"id":4105,"slice_type":264,"slice_label":46},[4095],{},{"text":4097},[4098],{"type":766,"url":4099,"alt":46,"copyright":46,"dimensions":4100,"id":4103,"edit":4104},"https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fe1d654ff-9b9a-4ef5-aa4a-680228eb0593_murex2.jpeg?auto=format,compress",{"width":4101,"height":4102},512,341,"Ypjm5hAAACQAKO3w",{"x":65,"y":65,"zoom":122,"background":407},"RichText$eca800ef-2124-4c80-ac14-99cbe3e5f444",{"variation":277,"version":185,"items":4107,"primary":4109,"id":4116,"slice_type":264,"slice_label":46},[4108],{},{"text":4110},[4111],{"type":74,"text":4112,"spans":4113},"“We bought 360Learning with a vision to enable and empower SME’s (regardless of their level) to be able to propagate their knowledge through our ecosystem.” - Zachary Pfau, Head of Digital Learning",[4114],{"start":65,"end":4115,"type":67},156,"RichText$258d63ef-d20a-4a2d-b949-f52104561640",{"variation":184,"version":185,"items":4118,"primary":4120,"id":1253,"slice_type":264,"slice_label":46},[4119],{},{"text":4121},[4122,4125,4127,4136,4138,4141,4143],{"type":656,"text":4123,"spans":4124},"Empowering experts to collaborate and share their knowledge",[],{"type":74,"text":660,"spans":4126},[],{"type":74,"text":4128,"spans":4129},"Murex chose 360Learning's Champion Solution to help them create, collaborate on, and launch new courses at scale. Zachary Pfau, Head of Digital Learning, shared more about the culture: “At Murex, we have a model that is closely aligned with 360Learning’s vision for collaborative learning.”",[4130,4133],{"start":326,"end":706,"type":106,"data":4131},{"id":152,"type":128,"tags":4132,"lang":6,"slug":154,"first_publication_date":155,"last_publication_date":156,"uid":157,"link_type":136,"isBroken":138},[],{"start":4134,"end":4135,"type":382},186,289,{"type":74,"text":660,"spans":4137},[],{"type":74,"text":4139,"spans":4140},"With 360Learning serving as their all-in-one learning platform and project management tool, knowledge sharing was transformed.  In less than five minutes, L&Ds could assign a project lead, SMEs, and a deadline. One project on soft leadership skills had 26 project members from around the world! Each expert contributed to the course by creating activities, reviewing, or promoting it within the right groups. That’s global collaboration at scale. ",[],{"type":74,"text":660,"spans":4142},[],{"type":74,"text":4144,"spans":4145},"The L&D team at Murex sends producers a user feedback survey after each course launch. “Overall, they’re (producers) having a very positive experience in terms of engagement with us [Learning Engagement Coaches (LEC)], the platform, and the project journey,” remarked Jonade Naeem, a LEC at Murex who helps onboard and coach new producers in the knowledge sharing journey. ",[4146],{"start":1932,"end":4147,"type":382},257,{"variation":277,"version":185,"items":4149,"primary":4151,"id":1263,"slice_type":264,"slice_label":46},[4150],{},{"text":4152},[4153],{"type":74,"text":4154,"spans":4155},"“When we put project management in the same tool (360Learning), now you have a learning platform, an authoring tool, and project management capabilities to master the process around production - all in the same place. That's really powerful.” - Zachary Pfau",[4156],{"start":65,"end":4157,"type":67},242,{"variation":184,"version":185,"items":4159,"primary":4161,"id":1275,"slice_type":264,"slice_label":46},[4160],{},{"text":4162},[4163,4166],{"type":200,"text":4164,"spans":4165},"Impact",[],{"type":74,"text":4167,"spans":4168},"Before 360Learning, Murex managed projects from a standard management tool. Access was only given to L&D team members. Now, 360Learning provides the agility for producers, reviewers, managers, and L&D to collaborate on new learning courses at scale. Producers, including software engineers, found the process of creating courses to be efficient, enjoyable, and easy to adopt. ",[],{"variation":277,"version":185,"items":4170,"primary":4172,"id":1284,"slice_type":264,"slice_label":46},[4171],{},{"text":4173},[4174,4178,4182,4186,4190,4195,4198,4202,4206,4210],{"type":74,"text":4175,"spans":4176},"The change in productivity was astounding:",[4177],{"start":65,"end":2574,"type":67},{"type":74,"text":4179,"spans":4180},"• 83 NPS score from producers",[4181],{"start":65,"end":3836,"type":67},{"type":74,"text":4183,"spans":4184},"• 400 internal SMEs contributing to L&D as producers",[4185],{"start":65,"end":934,"type":67},{"type":74,"text":4187,"spans":4188},"• Weekly delivery of new training projects",[4189],{"start":65,"end":1599,"type":67},{"type":74,"text":4191,"spans":4192},"• Published 350+ courses to their catalog",[4193,4194],{"start":65,"end":924,"type":67},{"start":358,"end":321,"type":67},{"type":74,"text":4196,"spans":4197},"Producers found the process:",[],{"type":74,"text":4199,"spans":4200},"• “Easy”",[4201],{"start":65,"end":3836,"type":67},{"type":74,"text":4203,"spans":4204},"• \"Enriching and fulfilling”",[4205],{"start":65,"end":2511,"type":67},{"type":74,"text":4207,"spans":4208},"• “Rewarding”",[4209],{"start":65,"end":3816,"type":67},{"type":74,"text":4211,"spans":4212},"The feedback Murex gathered emphasizes the impact of a well-aligned team. Strong collaboration between producers and L&D, facilitated by the project tool, created a roadmap for future upskilling and reskilling projects. ",[],{"variation":184,"version":185,"items":4214,"primary":4216,"id":1302,"slice_type":264,"slice_label":46},[4215],{},{"text":4217},[4218,4221,4224,4226,4229],{"type":656,"text":4219,"spans":4220},"The Future",[],{"type":74,"text":4222,"spans":4223},"Enabling experts creates a strategic L&D program with a strong alignment between upskilling needs and learners. While most project management tools automate tasks and notifications, 360Learning automates content distribution, assignment, reporting, tasks, and course reviews. The project management features available in the Champion Solution can build a community. Experts and L&D align and continuously deliver thanks to the agility and transparency of the tool. Murex is now developing a new process to provide clarity over course ownership to improve accountability and streamline the ability to maintain and update existing courses. ",[],{"type":74,"text":660,"spans":4225},[],{"type":74,"text":4227,"spans":4228},"Murex plans on rolling out additional features offered by 360Learning to attain its business goals related to learning, such as Academies to support skill growth. The productivity realized by Murex highlights how efficient collaborative learning can be. Murex is confident its upskilling and reskilling needs can be met now and in the future using 360Learning. Its experts and L&D team now have the process and automation they need to sustain a learner-centric and agile learning program that meets business needs. ",[],{"type":74,"text":4230,"spans":4231},"Murex is a registered trademark of Murex and\u002For its affiliates. 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With Looop’s smart automation, reporting and campaign capabilities, they were able to streamline their training programs in a way they weren’t able to before.",[],{"type":74,"text":660,"spans":4460},[],{"type":74,"text":4462,"spans":4463},"As their business has evolved, a new challenge they faced was effectively upskilling and reskilling their workforce at scale. In their fast-paced work environment, knowledge transfer needed to happen at top speed so people could learn the skills needed for their new and future roles.",[4464],{"start":65,"end":844,"type":67},{"type":74,"text":660,"spans":4466},[],{"type":74,"text":4468,"spans":4469},"Because of this, the team’s biggest objective was to close these skills gaps and supercharge their L&D strategy with the help of internal subject-matter experts. They needed to decentralize training and content processes to be able to support and empower their global workforce in meeting the growing demands of the current market. ",[],{"type":74,"text":4471,"spans":4472},"As Learning Partner Catalina Balan explains:",[],{"variation":277,"version":185,"items":4474,"primary":4476,"id":4483,"slice_type":264,"slice_label":46},[4475],{},{"text":4477},[4478],{"type":74,"text":4479,"spans":4480},"\"With an increased need to scale knowledge-sharing at pace, we needed a learning platform that would enable experts to become authors and co-authors\"",[4481],{"start":65,"end":4482,"type":67},149,"RichText$aec46d19-4470-4c08-b4d8-13fc1ecd6000",{"variation":184,"version":185,"items":4485,"primary":4487,"id":4492,"slice_type":264,"slice_label":46},[4486],{},{"text":4488},[4489],{"type":74,"text":4490,"spans":4491},"Mangopay also needed a solution that would allow them to create specific learning groups for each department, simplifying the process of managing learning content. This all meant that Mangopay was in the market for a do-it-all learning solution powered by collaborative learning. 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",[],{"type":74,"text":4509,"spans":4510},"Understandably, Mangopay’s L&D team was initially apprehensive about what the acquisition could mean for their organization. “Let’s be honest—even when you know a change is going to be good, there’s always a bit of uncertainty in the mix,” admits Catalina.",[4511],{"start":844,"end":4512,"type":67},239,{"type":74,"text":4514,"spans":4515},"But migrating to 360Learning was a monumental success for the organization, and it also preserved the valuable human connection and great customer support they were used to with Looop.",[],"RichText$8fa5d368-180a-4681-b1c1-e435f96c3d2e",{"variation":277,"version":185,"items":4518,"primary":4520,"id":4529,"slice_type":264,"slice_label":46},[4519],{},{"text":4521},[4522],{"type":74,"text":4523,"spans":4524},"“Moving to 360Learning was the perfect strategic move for us because it enabled us to decentralize learning,”recounts Catalina, “Now, every employee can take charge of their learning journey and become owners of their development.”",[4525,4527],{"start":65,"end":4526,"type":67},109,{"start":190,"end":4528,"type":67},231,"RichText$5832f0a9-13df-4843-ac42-48d18d16be23",{"variation":184,"version":185,"items":4531,"primary":4533,"id":4538,"slice_type":264,"slice_label":46},[4532],{},{"text":4534},[4535],{"type":74,"text":4536,"spans":4537},"Here’s more on how 360Learning has transformed Mangopay’s learning & development processes and driven even better training outcomes for their globally spread workforce.",[],"RichText$833dab96-7a04-41e9-a36a-225390bfdc43",{"variation":184,"version":185,"items":4540,"primary":4542,"id":4575,"slice_type":264,"slice_label":46},[4541],{},{"text":4543},[4544,4547,4549,4554,4560,4563,4566,4569,4572],{"type":656,"text":4545,"spans":4546,"direction":68},"A seamless migration from Looop to 360Learning",[],{"type":74,"text":660,"spans":4548,"direction":68},[],{"type":74,"text":4550,"spans":4551,"direction":68},"“We have combined two great platforms and the result is an improved experience for both Looop and 360Learning customers\", says Mike Collins, Head of Customer Success at Looop by 360Learning. 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The approach was inconsistent, expensive, and unscalable.",[5131],{"start":3773,"end":5132,"type":67},278,{"type":74,"text":5134,"spans":5135},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":74,"text":5137,"spans":5138},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. 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Luckily, Ashley found 360Learning. ",[],{"type":74,"text":5205,"spans":5206},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[5207,5210],{"start":3843,"end":1709,"type":106,"data":5208},{"link_type":108,"url":5209,"target":110},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fvyond\u002F",{"start":751,"end":5211,"type":106,"data":5212},170,{"link_type":108,"url":5213,"target":110},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fgenially\u002F",{"type":74,"text":5215,"spans":5216},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],"RichText$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"variation":277,"version":185,"items":5219,"primary":5221,"id":5228,"slice_type":264,"slice_label":46},[5220],{},{"text":5222},[5223],{"type":74,"text":5224,"spans":5225},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[5226],{"start":65,"end":5227,"type":67},347,"RichText$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"variation":184,"version":185,"items":5230,"primary":5232,"id":5252,"slice_type":264,"slice_label":46},[5231],{},{"text":5233},[5234,5237,5240,5243,5246,5249],{"type":656,"text":5235,"spans":5236},"Getting started",[],{"type":74,"text":5238,"spans":5239},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":74,"text":5241,"spans":5242},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":74,"text":5244,"spans":5245},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":74,"text":5247,"spans":5248},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":74,"text":5250,"spans":5251},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":277,"version":185,"items":5254,"primary":5256,"id":5263,"slice_type":264,"slice_label":46},[5255],{},{"text":5257},[5258],{"type":74,"text":5259,"spans":5260},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[5261],{"start":1432,"end":5262,"type":67},331,"RichText$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"variation":184,"version":185,"items":5265,"primary":5267,"id":5298,"slice_type":264,"slice_label":46},[5266],{},{"text":5268},[5269,5272,5275,5279,5283,5287,5291,5295],{"type":656,"text":5270,"spans":5271},"Project expansion: Bank & Vogue",[],{"type":74,"text":5273,"spans":5274},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":74,"text":5276,"spans":5277},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[5278],{"start":65,"end":924,"type":67},{"type":74,"text":5280,"spans":5281},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[5282],{"start":65,"end":924,"type":67},{"type":74,"text":5284,"spans":5285},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[5286],{"start":65,"end":924,"type":67},{"type":74,"text":5288,"spans":5289},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[5290],{"start":65,"end":924,"type":67},{"type":74,"text":5292,"spans":5293},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[5294],{"start":65,"end":924,"type":67},{"type":74,"text":5296,"spans":5297},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],"RichText$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"variation":277,"version":185,"items":5300,"primary":5302,"id":5309,"slice_type":264,"slice_label":46},[5301],{},{"text":5303},[5304],{"type":74,"text":5305,"spans":5306},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. We currently have 40 subject-matter experts in the community. That's 20% of the platform!\" says Ashley.",[5307],{"start":65,"end":5308,"type":67},234,"RichText$20a746eb-b16e-423b-be18-06be8f09ffaa",{"variation":184,"version":185,"items":5311,"primary":5313,"id":5353,"slice_type":264,"slice_label":46},[5312],{},{"text":5314},[5315,5317,5320,5324,5328,5333,5337,5343,5347,5351],{"type":200,"text":944,"spans":5316},[],{"type":74,"text":5318,"spans":5319},"Ashley has successfully proven how valuable the L&D department is as well as how peer-driven collaborative learning can help solve critical business challenges. 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The brand can now offer flexible, engaging, and valuable learning while allowing the L&D team to leverage subject-matter experts to develop meaningful content.",[],{"type":74,"text":5366,"spans":5367},"As a result, Beyond Retro will continue collaborating with 360Learning to create a long-term roadmap for effective training. Some of the biggest projects in the pipeline include building a 5-course store manager programme, a coaching and mentoring programme, an account management programme, and collaborating with the product team on a picking programme.",[],{"type":74,"text":5369,"spans":5370},"\"All of this is made possible thanks to our ability to grow authors and contributors to these programmes across the group of companies through collaborative learning,” says 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Electric","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002F79ae2e27-0fce-49bd-9024-1114a6c7f25f_MitsubishiElectric_LanceHitchins+%281%29.png?auto=format%2Ccompress&rect=-6%2C0%2C1718%2C1718&w=128&h=128","YmpYXBEAAGycqEmV",{"x":5478,"y":65,"zoom":5479,"background":99},-6,0.27292110874200426,"Lance Hitchins","Head of Customer Training",{"team_title":5483},[5484],{"type":200,"text":201,"spans":5485},[],{"variation":184,"version":185,"items":5487,"primary":5489,"id":1195,"slice_type":264,"slice_label":46},[5488],{},{"text":5490},[5491,5493,5496,5499],{"type":200,"text":1190,"spans":5492},[],{"type":74,"text":5494,"spans":5495},"Mitsubishi Electric is a market leader in heat pumps and air conditioning units around the world. To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":74,"text":5497,"spans":5498},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":74,"text":5500,"spans":5501},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],{"variation":184,"version":185,"items":5503,"primary":5505,"id":1238,"slice_type":264,"slice_label":46},[5504],{},{"text":5506},[5507,5510,5513],{"type":656,"text":5508,"spans":5509,"direction":68},"Mitsubishi Electric had to deliver more training than they could handle",[],{"type":74,"text":5511,"spans":5512,"direction":68},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":74,"text":5514,"spans":5515,"direction":68},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],{"variation":277,"version":185,"items":5517,"primary":5519,"id":5525,"slice_type":264,"slice_label":46},[5518],{},{"text":5520},[5521],{"type":74,"text":5522,"spans":5523},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[5524],{"start":65,"end":3773,"type":67},"RichText$789a5edd-bdc2-4d1c-9611-2d485b24bbbd",{"variation":184,"version":185,"items":5527,"primary":5529,"id":5537,"slice_type":264,"slice_label":46},[5528],{},{"text":5530},[5531,5534],{"type":74,"text":5532,"spans":5533},"Ramping up the volume of training delivered with Mitsubishi Electric’s existing solution was not feasible. The classroom training could accommodate just 12 people in one room with live equipment, due to health and safety policies.",[],{"type":74,"text":5535,"spans":5536},"This way of training became even more problematic when COVID-19 hit. Luckily, Lance and his L&D team had already begun their journey with 360Learning, and so the pandemic naturally propelled the programme and forced them to ship the solution faster. ",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":184,"version":185,"items":5539,"primary":5541,"id":5548,"slice_type":264,"slice_label":46},[5540],{},{"text":5542},[5543,5545],{"type":200,"text":1233,"spans":5544},[],{"type":74,"text":5546,"spans":5547},"Lance and his L&D team focused their customer education programme around five key implementation areas. These were:",[],"RichText$85d220a4-ab7c-433e-a4c7-078db90493fd",{"variation":277,"version":185,"items":5550,"primary":5552,"id":5577,"slice_type":264,"slice_label":46},[5551],{},{"text":5553},[5554,5558,5562,5566,5570,5574],{"type":74,"text":5555,"spans":5556},"1) Blended learning: Using an 80\u002F20 model to deliver training",[5557],{"start":65,"end":1432,"type":67},{"type":74,"text":5559,"spans":5560},"2) Authoring: Developing content in-house with an authoring tool",[5561],{"start":65,"end":3816,"type":67},{"type":74,"text":5563,"spans":5564},"3) Social: Enabling learners to interact with trainers",[5565],{"start":65,"end":1762,"type":67},{"type":74,"text":5567,"spans":5568},"4) Engagement: Accessing dashboards to track engagement and usage",[5569],{"start":65,"end":2886,"type":67},{"type":74,"text":5571,"spans":5572},"5) Upskill: Supporting the L&D team to acquire new skills",[5573],{"start":65,"end":1417,"type":67},{"type":74,"text":5575,"spans":5576},"For Lance, these five key implementation areas were critical to the success of the project. The first area involved defining the overall format of the programme with blended learning.",[],"RichText$3bae8c53-78df-47d3-845a-f24db95407cb",{"variation":184,"version":185,"items":5579,"primary":5581,"id":5187,"slice_type":264,"slice_label":46},[5580],{},{"text":5582},[5583,5585,5588,5590,5596,5598,5601,5603],{"type":656,"text":5555,"spans":5584},[],{"type":74,"text":5586,"spans":5587},"According to Lance, some of Mitsubishi Electric’s customer engineers and contractors were not necessarily tech-savvy, with some having never used elearning before. This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":74,"text":660,"spans":5589},[],{"type":74,"text":5591,"spans":5592},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[5593],{"start":934,"end":316,"type":106,"data":5594},{"link_type":108,"url":5595,"target":2292},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F",{"type":74,"text":660,"spans":5597},[],{"type":74,"text":5599,"spans":5600},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":74,"text":660,"spans":5602},[],{"type":74,"text":5604,"spans":5605},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],{"variation":184,"version":185,"items":5607,"primary":5609,"id":5252,"slice_type":264,"slice_label":46},[5608],{},{"text":5610},[5611,5613,5616,5622,5624],{"type":656,"text":5559,"spans":5612,"direction":68},[],{"type":74,"text":5614,"spans":5615,"direction":68},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":74,"text":5617,"spans":5618,"direction":68},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[5619],{"start":2886,"end":2511,"type":106,"data":5620},{"link_type":108,"url":5621,"target":110},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":74,"text":660,"spans":5623,"direction":68},[],{"type":74,"text":5625,"spans":5626,"direction":68},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],{"variation":184,"version":185,"items":5628,"primary":5630,"id":5650,"slice_type":264,"slice_label":46},[5629],{},{"text":5631},[5632,5634,5640,5642,5645,5647],{"type":656,"text":5563,"spans":5633},[],{"type":74,"text":5635,"spans":5636},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[5637],{"start":2899,"end":934,"type":106,"data":5638},{"link_type":108,"url":5639,"target":110},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":74,"text":660,"spans":5641},[],{"type":74,"text":5643,"spans":5644},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":74,"text":660,"spans":5646},[],{"type":74,"text":5648,"spans":5649},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":184,"version":185,"items":5652,"primary":5654,"id":5664,"slice_type":264,"slice_label":46},[5653],{},{"text":5655},[5656,5658],{"type":656,"text":5567,"spans":5657},[],{"type":74,"text":5659,"spans":5660},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[5661],{"start":4037,"end":5662,"type":106,"data":5663},226,{"link_type":108,"url":1419,"target":2292},"RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":277,"version":185,"items":5666,"primary":5668,"id":5674,"slice_type":264,"slice_label":46},[5667],{},{"text":5669},[5670],{"type":74,"text":5671,"spans":5672},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[5673],{"start":65,"end":1372,"type":67},"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":184,"version":185,"items":5676,"primary":5678,"id":5695,"slice_type":264,"slice_label":46},[5677],{},{"text":5679},[5680,5682,5685,5687,5690,5692],{"type":656,"text":5571,"spans":5681},[],{"type":74,"text":5683,"spans":5684},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":74,"text":660,"spans":5686},[],{"type":74,"text":5688,"spans":5689},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":74,"text":660,"spans":5691},[],{"type":74,"text":5693,"spans":5694},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":184,"version":185,"items":5697,"primary":5699,"id":5706,"slice_type":264,"slice_label":46},[5698],{},{"text":5700},[5701,5703],{"type":200,"text":944,"spans":5702},[],{"type":74,"text":5704,"spans":5705},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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