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Chuze Fitness needed a solution that would allow their SMEs to engage with learners more effectively and provide a richer, more interactive training experience. ",[960],{"start":114,"end":961,"type":74},272,{"type":68,"text":944,"spans":963,"direction":61},[],{"type":391,"text":965,"spans":966,"direction":61},"Generic, manual L&D was painfully slow and hard to measure",[967],{"start":72,"end":968,"type":74},58,{"type":68,"text":970,"spans":971,"direction":61},"Originally, all training materials at Chuze Fitness were manually created from scratch and spread across Google Docs, Slides, and Sheets. 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This overreliance on in-person training caused some managers to struggle with balancing virtual and live training, even after more digital solutions were implemented.",[984],{"start":985,"end":689,"type":74},74,{"type":391,"text":987,"spans":988,"direction":61},"\nMissing the right tools to engage and train a younger workforce",[989],{"start":100,"end":990,"type":74},64,{"type":68,"text":992,"spans":993,"direction":61},"A large part of Chuze Fitness’s workforce is a younger, tech-savvy demographic. Before adopting 360Learning, the L&D team’s manual training methods relied heavily on static, generic content, which failed to capture the attention of learners who prefer interactive and visually engaging digital experiences akin to social media.",[994,996],{"start":995,"end":549,"type":74},196,{"start":997,"end":998,"type":74},245,305,{"type":68,"text":1000,"spans":1001,"direction":61},"This disconnect resulted in low completion rates and a general lack of enthusiasm for training initiatives. The lack of a centralized, modern learning platform meant that training content often felt disjointed and ad hoc, making it difficult for Chuze Fitness to motivate their employees to fully participate and engage with the material.\n",[1002],{"start":1003,"end":1004,"type":74},55,106,{"type":391,"text":1006,"spans":1007,"direction":61},"Lack of standardization made it difficult for staff to provide consistent customer experiences",[1008],{"start":72,"end":848,"type":74},{"type":68,"text":1010,"spans":1011,"direction":61},"As a growing company that was also acquiring other gyms, it became very apparent that the way they were training talent was not scalable. A lack of standardization led to discrepancies in training quality and processes, and even some business operations across different gym locations. ",[1012],{"start":1013,"end":955,"type":74},171,{"type":68,"text":1015,"spans":1016,"direction":61},"There were significant challenges with verifying how training was being conducted–and therefore difficult to hold trainers truly accountable–along with a constant concern over how to authentically introduce and integrate Chuze’s culture and processes to existing gyms that were newly acquired into the brand.",[1017],{"start":1018,"end":1019,"type":74},95,140,{"type":68,"text":1021,"spans":1022,"direction":61},"To support their rapid expansion successfully, Chuze Fitness needed a single source of truth for all their training materials to create a scalable solution that could maintain their unique culture and ensure consistent processes across all their locations–and on top of all that, prove the impact of their L&D efforts. ",[1023],{"start":1024,"end":1025,"type":74},67,125,"RichText$c414c1dc-af67-4106-b173-80aa48c2aa4f",{"variation":299,"version":216,"items":1028,"primary":1029,"id":1036,"slice_type":297,"slice_label":44},[],{"text":1030},[1031],{"type":68,"text":1032,"spans":1033,"direction":61},"\"Before 360Learning, everything was manual. Now, I can't imagine a world without it. We've brought learning to life for our employees and shown that their L&D team is made up of real people that the rest of the company can interact with. We've become celebrities within our own org!\" - Jess Garcia, L&D Manager",[1034],{"start":72,"end":1035,"type":309},286,"RichText$253ab686-b54a-4042-a28a-f11cbf00f65c",{"variation":225,"version":216,"items":1038,"primary":1039,"id":1058,"slice_type":297,"slice_label":44},[],{"text":1040},[1041,1044,1050],{"type":280,"text":1042,"spans":1043,"direction":61},"The Solution",[],{"type":68,"text":1045,"spans":1046,"direction":61},"Chuze Fitness was looking for a centralized platform that could streamline their training processes, provide accurate tracking, facilitate the sharing of expert knowledge at scale, and engage their young, tech-savvy workforce. ",[1047],{"start":1048,"end":1049,"type":74},184,227,{"type":68,"text":1051,"spans":1052,"direction":61},"They needed an LMS that was user-friendly, customizable, and capable of supporting their growing needs. 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The platform allowed them to create a single source of truth for all training materials, ensuring consistency and accuracy across all locations–but also to develop and grow a robust learning culture. ",[1080],{"start":1081,"end":1013,"type":74},120,{"type":68,"text":1083,"spans":1084,"direction":61},"The implementation process was smooth, thanks to the dedicated support from the 360Learning team.",[],"RichText$ea167685-1e72-40f0-8936-e60ac2e32c82",{"variation":299,"version":216,"items":1087,"primary":1088,"id":1095,"slice_type":297,"slice_label":44},[],{"text":1089},[1090],{"type":68,"text":1091,"spans":1092,"direction":61},"\"There was something different about the way we felt with the team at 360Learning. The culture felt similar to ours and we could tell that everyone had a lot of passion and care for their role—regardless of whether they were tech or sales or support, they were enthusiastic about what they were doing. It was love at first pitch for us at 360Learning.\" - Carissa Ouellette, Learning & Development Director",[1093],{"start":72,"end":1094,"type":309},352,"RichText$d197183f-81b9-4681-8acc-ef94f0ff82ef",{"variation":225,"version":216,"items":1097,"primary":1098,"id":1345,"slice_type":297,"slice_label":44},[],{"text":1099},[1100,1105,1118,1127,1129,1134,1140,1144,1147,1152,1154,1158,1161,1165,1171,1176,1179,1258,1328,1331,1333,1337,1340],{"type":391,"text":1101,"spans":1102,"direction":61},"Standardizing onboarding and employee development ",[1103],{"start":72,"end":1104,"type":74},50,{"type":68,"text":1106,"spans":1107,"direction":61},"Chuze Fitness now utilizes 360Learning and its advanced mobile solution for a wide range of training needs, including onboarding, employee development, manager training, compliance training and soon, specialized training for different departments. ",[1108],{"start":1109,"end":1110,"type":108,"data":1111},47,71,{"id":1112,"type":138,"tags":1113,"lang":6,"slug":1114,"first_publication_date":155,"last_publication_date":1115,"uid":1116,"data":1117,"link_type":146,"isBroken":148},"YupKxxEAACMA5af3",[],"enterprise-grade-mobile-learning","2026-09-08T16:12:58+0000","mobile-advanced",{"category":159},{"type":68,"text":1119,"spans":1120,"direction":61},"The platform's flexibility allows them to tailor training programs to specific roles and requirements, ensuring that all learners receive relevant and impactful training. The L&D team have also created a training request intake form to help them manage the increase in training requests that they’ve received since implementing 360Learning. ",[1121,1124],{"start":1122,"end":1123,"type":74},42,85,{"start":1125,"end":1126,"type":74},246,287,{"type":68,"text":944,"spans":1128,"direction":61},[],{"type":391,"text":1130,"spans":1131,"direction":61},"Enhanced engagement and collaboration from the bottom up",[1132],{"start":72,"end":1133,"type":74},56,{"type":68,"text":1135,"spans":1136,"direction":61},"One of the most notable changes with 360Learning is the increased engagement and collaboration among employees. Front-line employees can now easily interact directly with the corporate office, which has strengthened a sense of connection and community at Chuze Fitness. ",[1137],{"start":1138,"end":1139,"type":74},203,251,{"type":68,"text":1141,"spans":1142,"direction":61},"This has also built greater visibility for the L&D team, who joke that they’re “Chuze Celebrities” when learners recognize them from videos in their training content. ",[1143],{"start":73,"end":1003,"type":74},{"type":68,"text":1145,"spans":1146,"direction":61},"360Learning’s familiar social media features like emojis and GIFs resonate well with their younger workforce, making training sessions more engaging and enjoyable.",[],{"type":68,"text":1148,"spans":1149,"direction":61},"“The biggest success is information retention. 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It was here that 360Learning’s focus on collaborative learning and powerful co-authoring features stood out. ",[],"RichText$de9bb56b-f6b6-4ca1-9c82-12cf348165f3",{"variation":299,"version":216,"items":1758,"primary":1759,"id":1766,"slice_type":297,"slice_label":44},[],{"text":1760},[1761],{"type":68,"text":1762,"spans":1763,"direction":61},"“We’re big on using education to drive change, and this platform has really allowed us to level up how we do this.” - Emily Simou, Senior Resource Manager at Born Social",[1764],{"start":72,"end":1765,"type":74},115,"RichText$0bbd7cb0-1440-4eb7-b505-c070b0f2bf68",{"variation":225,"version":216,"items":1768,"primary":1769,"id":1777,"slice_type":297,"slice_label":44},[],{"text":1770},[1771,1774],{"type":68,"text":1772,"spans":1773,"direction":61},"Here’s how Croud uses 360Learning to transform their experts into champions for employee, partner, and customer growth.",[],{"type":391,"text":1775,"spans":1776,"direction":61},"1. Stronger onboarding and upskilling with centralized L&D ",[],"RichText$13dfe8dc-cc78-415f-98af-53a9530d8550",{"variation":299,"version":216,"items":1779,"primary":1780,"id":1787,"slice_type":297,"slice_label":44},[],{"text":1781},[1782],{"type":68,"text":1783,"spans":1784,"direction":61},"“We created Croud Campus using 360Learning and having that as a central hub for all of our digital learning made the experience so much easier for our staff.” - Rhys Coleman, Senior L&D Manager",[1785],{"start":72,"end":1786,"type":74},158,"RichText$b32ecdd2-c93d-460d-8442-74eecc266c6d",{"variation":225,"version":216,"items":1789,"primary":1790,"id":1850,"slice_type":297,"slice_label":44},[],{"text":1791},[1792,1795,1797,1802,1804,1809,1811,1816,1819,1821,1824,1826,1830,1832,1845,1847],{"type":68,"text":1793,"spans":1794,"direction":61},"With Croud Campus by 360Learning, Croud finally has a one-stop shop for all their learning needs that's accessible to everybody in the company. 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Scaling Croudie Network growth with contractor assessments ",[],{"type":68,"text":1859,"spans":1860,"direction":61},"Previously, Croud struggled with ensuring the quality of contractor work, as they didn’t have the tools to assess individual applicants’ experience and skills at scale. ",[],{"type":68,"text":944,"spans":1862,"direction":61},[],{"type":68,"text":1864,"spans":1865,"direction":61},"360Learning’s platform has enabled Croud applicants to demonstrate their skills and aptitude during the onboarding process, rather than just listing them out as was done in the past. ",[],{"type":68,"text":944,"spans":1867,"direction":61},[],{"type":68,"text":1869,"spans":1870,"direction":61},"By requiring contractors to complete assessments in the onboarding process, the agency now tests their abilities before they’re assigned any client projects. 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They’ve also begun rolling out digital-only training programs, opening up their client education offering to all regions where Croud conducts business. ",[],{"type":68,"text":944,"spans":1908,"direction":61},[],{"type":280,"text":1910,"spans":1911,"direction":61},"The Results ",[],"RichText$0b7bc8ef-4b8f-45f3-944e-b6e6519e5c80",{"variation":299,"version":216,"items":1914,"primary":1915,"id":1922,"slice_type":297,"slice_label":44},[],{"text":1916},[1917],{"type":68,"text":1918,"spans":1919,"direction":61},"“I feel like by engaging with 360Learning, we've been given the power to do things that we always knew we were capable of.” - Rhys Coleman, Senior L&D Manager",[1920],{"start":72,"end":1921,"type":74},123,"RichText$fe95332d-3a09-4ada-8a55-803ed7e25ae9",{"variation":225,"version":216,"items":1924,"primary":1925,"id":1975,"slice_type":297,"slice_label":44},[],{"text":1926},[1927,1930,1932,1935,1940,1946,1951,1955,1959,1963,1965,1968,1970],{"type":68,"text":1928,"spans":1929,"direction":61},"Since implementing 360Learning, The Croud Group is now able to consistently track progress and results across all their learning programs, from one place. 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To accommodate new joiners and provide a consistently exceptional onboarding experience they needed to restructure their onboarding program to make it scalable, interactive, and collaborative. Aircall faced four main challenges with their previous solution: ",[],{"variation":299,"version":216,"items":2169,"primary":2171,"id":313,"slice_type":297,"slice_label":44},[2170],{},{"text":2172},[2173,2177,2181,2185],{"type":68,"text":2174,"spans":2175},"1) There was a lot of “knowledge-hoarding:” people maintaining their own small database of what they needed to know. This wasn’t a scalable or effective solution",[2176],{"start":72,"end":644,"type":74},{"type":68,"text":2178,"spans":2179},"2) Information was scattered across many different tools which the L&D team found difficult to manage",[2180],{"start":72,"end":644,"type":74},{"type":68,"text":2182,"spans":2183},"3) They were lacking one single source of truth for their training courses. This resulted in new hires having inconsistent training experiences which threatened to negatively impact the company culture",[2184],{"start":72,"end":644,"type":74},{"type":68,"text":2186,"spans":2187},"4) Being so geographically spread out, they didn’t have a training solution that could bridge the physical gap",[2188],{"start":72,"end":830,"type":74},{"variation":225,"version":216,"items":2190,"primary":2192,"id":2197,"slice_type":297,"slice_label":44},[2191],{},{"text":2193},[2194],{"type":68,"text":2195,"spans":2196}," Aircall needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[],"RichText$05621177-70b8-4f47-93a7-e40ebdea1871",{"variation":225,"version":216,"items":2199,"primary":2201,"id":360,"slice_type":297,"slice_label":44},[2200],{},{"text":2202},[2203,2206],{"type":280,"text":2204,"spans":2205},"The solution",[],{"type":68,"text":2207,"spans":2208},"For Marine de Scorbiac, VP Talent, Learning and Development and Missy Strong, Global Learning and Development Business Partner, collaborative learning was the answer to help meet Aircall’s training needs. Here, Marine and Missy highlight five key benefits that have transformed the way people learn and grow at Aircall.",[],{"variation":225,"version":216,"items":2210,"primary":2212,"id":385,"slice_type":297,"slice_label":44},[2211],{},{"text":2213},[2214,2217,2220],{"type":391,"text":2215,"spans":2216},"1. 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",[2231],{"start":72,"end":230,"type":74},{"variation":225,"version":216,"items":2233,"primary":2235,"id":2243,"slice_type":297,"slice_label":44},[2234],{},{"text":2236},[2237,2240],{"type":68,"text":2238,"spans":2239},"Aircall is also able to ensure their courses stay updated, even as their product and processes evolve, resulting in a 99% relevancy score on courses and a 97% completion rate for employee-created courses.",[],{"type":68,"text":2241,"spans":2242},"These results show the positive impact of implementing collaborative learning and a substantial part of the success achieved is down to harnessing subject-matter expertise. Read on to see how Aircall is leveraging its institutional knowledge.",[],"RichText$d4cf0ffa-b394-406c-bd09-da21c8dd7d9d",{"variation":299,"version":216,"items":2245,"primary":2247,"id":2252,"slice_type":297,"slice_label":44},[2246],{},{"text":2248},[2249],{"type":68,"text":2250,"spans":2251},"With 360Learning, Aircall can typically onboard 40 new hires with only one full-time employee, and they aim to double that in 2022. ",[],"RichText$ccbe4e8d-b225-4b6c-9e52-f79ecfe5d060",{"variation":225,"version":216,"items":2254,"primary":2256,"id":428,"slice_type":297,"slice_label":44},[2255],{},{"text":2257},[2258,2261,2264,2267],{"type":391,"text":2259,"spans":2260},"2. Collaborative learning puts the power into subject-matter experts’ hands",[],{"type":68,"text":2262,"spans":2263},"With collaborative learning, course creation is powered by subject-matter experts (SMEs) and the L&D team working together. This is a concept Missy was keen to implement from day one. “One of the first things we did was gather a team of around a dozen SMEs and highly knowledgeable stakeholders to design and contribute to the ‘Aircall Basics,’ the information materials new hires receive when they join Aircall.”",[],{"type":68,"text":2265,"spans":2266},"This initiative has been highly successful, not least for Hannah Longworth, VIP Customer Success Manager. “As the co-founder of our Gender Equality Group which strives to facilitate women’s development and growth, I have found the 360Learning platform to be a fundamental part of educating people on this important topic.”",[],{"type":68,"text":2268,"spans":2269},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. With the power firmly in SMEs’ hands, Missy is able to take on the role of coaching experts through content creation by providing tips on structure, design, and learning style, allowing them to take full control of their creativity. ",[],{"variation":299,"version":216,"items":2271,"primary":2273,"id":2278,"slice_type":297,"slice_label":44},[2272],{},{"text":2274},[2275],{"type":68,"text":2276,"spans":2277},"Collaborative learning facilitates knowledge sharing and enables everyone’s voices to be heard and their needs to be met. ",[],"RichText$2b9f802c-fc64-4c81-82fb-bf4971a519b8",{"variation":225,"version":216,"items":2280,"primary":2282,"id":2287,"slice_type":297,"slice_label":44},[2281],{},{"text":2283},[2284],{"type":68,"text":2285,"spans":2286},"Another benefit of embracing collaborative learning? This approach allows them to manage their training materials all in one place.",[],"RichText$8f5dadaa-ee74-46c8-b424-4029f60eaedb",{"variation":225,"version":216,"items":2289,"primary":2291,"id":539,"slice_type":297,"slice_label":44},[2290],{},{"text":2292},[2293,2296,2299],{"type":391,"text":2294,"spans":2295},"3. Collaborative learning provides a single source of truth",[],{"type":68,"text":2297,"spans":2298},"One of the key benefits the Aircall team has leveraged is the ability to centralize training materials. “Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location,” says Missy. ",[],{"type":68,"text":2300,"spans":2301},"This single source of truth has proved indispensable for Catalina Balan, Knowledge and Training Specialist. Catalina says “Aircall is constantly improving its processes and products, and the 360Learning platform allows us to easily identify, update and improve our training content. It has become the ultimate collaborative training library.”",[],{"variation":299,"version":216,"items":2303,"primary":2305,"id":552,"slice_type":297,"slice_label":44},[2304],{},{"text":2306},[2307],{"type":68,"text":2308,"spans":2309},"Instead of having training courses spread out over different drives and devices, we can centralize and store all our training materials in one location",[],{"variation":225,"version":216,"items":2311,"primary":2313,"id":2318,"slice_type":297,"slice_label":44},[2312],{},{"text":2314},[2315],{"type":68,"text":2316,"spans":2317},"A central repository for Aircall’s training programs has been fundamental in creating an exceptional onboarding experience for new joiners. Read on to see the positive feedback Missy and her team have received about the onboarding.",[],"RichText$539ce2a1-7c8f-4639-aba4-a38ff9d25a4a",{"variation":225,"version":216,"items":2320,"primary":2322,"id":606,"slice_type":297,"slice_label":44},[2321],{},{"text":2323},[2324,2327,2330,2333],{"type":391,"text":2325,"spans":2326},"4. Collaborative learning delivers an exceptional onboarding experience",[],{"type":68,"text":2328,"spans":2329},"Aircall has employees in eight different timezones, so it’s important to be able to bridge the physical gap and have everyone feel part of the same international community. To make this a reality, Missy wanted to create an efficient, fun, social learning experience for newcomers. ",[],{"type":68,"text":2331,"spans":2332},"“We want people to feel that they can learn and grow here from the very first moment they begin,” says Missy. This approach is essential to everybody’s growth at Aircall. “Without learning, we aren’t really Aircall,” adds Missy.",[],{"type":68,"text":2334,"spans":2335},"Missy has had positive feedback from employees about the onboarding experience, including from David Suarez, Senior Customer Onboarding Specialist.  “The onboarding process allows you to understand how your role is contributing to the wider company goals. It was a simple, interactive journey through a huge amount of information, which could have been really overwhelming but wasn’t: it really shows the added value of knowledge sharing.”",[2336],{"start":2337,"end":2338,"type":74},255,256,{"variation":299,"version":216,"items":2340,"primary":2342,"id":2349,"slice_type":297,"slice_label":44},[2341],{},{"text":2343},[2344],{"type":68,"text":2345,"spans":2346},"\"Without learning, we aren’t really Aircall\". ",[2347],{"start":72,"end":2348,"type":74},46,"RichText$1c7985af-bf1a-48c7-848f-6ab8e90cca16",{"variation":225,"version":216,"items":2351,"primary":2353,"id":2358,"slice_type":297,"slice_label":44},[2352],{},{"text":2354},[2355],{"type":68,"text":2356,"spans":2357},"So, what makes Aircall’s onboarding so easy to follow? Great product features of course.",[],"RichText$279275bd-1627-4020-b45d-1df0bbc204a8",{"variation":225,"version":216,"items":2360,"primary":2362,"id":2398,"slice_type":297,"slice_label":44},[2361],{},{"text":2363},[2364,2367,2370,2377,2388,2395],{"type":391,"text":2365,"spans":2366},"5. Collaborative learning increases efficiency through useful product features",[],{"type":68,"text":2368,"spans":2369},"Missy and her colleagues use a number of 360Learning product features to increase the efficiency of their training programs. These include:",[],{"type":68,"text":2371,"spans":2372},"• Paths. 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With such a large remit, the L&D team needs to establish training consistency and effectiveness at all times. ",[],{"type":68,"text":944,"spans":2631},[],{"type":68,"text":2633,"spans":2634},"In addition to ensuring employees receive a consistent learning experience, Simplyhealth, as a financial services company operating in a highly regulated industry, needs to prove its delivering training for its employees FCA compliance. ",[],{"type":68,"text":944,"spans":2636},[],{"type":68,"text":2638,"spans":2639},"But as Simplyhealth has grown and training needs have evolved, so too has their face-to-face solution. For Louisa Beer, Talent and Development Specialist, scaling Simplyhealth’s in-person training became difficult to manage, not to mention, costly. Louisa and her team faced four main challenges with their previous solution:",[],{"type":68,"text":2641,"spans":2642},"1) In-person training delivered inconsistent learning experiences and was costly. Simplyhealth relied on trainers to provide face-to-face training, often resulting in different messages being communicated to learners. Training sessions were scheduled when required, whether they had one attendee or 20 attendees booked onto the session. This solution became very costly, particularly if there was only one or few people attending. It also meant that some learners would have group training while others had one-to-one sessions. All of these factors resulted in people having different learning experiences. ",[2643],{"start":72,"end":2644,"type":74},82,{"type":68,"text":2646,"spans":2647},"2) Training took a long time and wasn’t particularly accessible for both learners and external dental practices. Training wasn’t accessible to learners when and where they needed it. In-person training took a long time to deliver, increasing the speed at which it took to onboard new hires. Training in external dental practices also needed to be more accessible as the business grew.",[2648],{"start":72,"end":1872,"type":74},{"type":68,"text":2650,"spans":2651},"3) It was difficult to track training and progress. Previous reporting and tracking was unreliable and difficult to manage internally via a password protected spreadsheet. The spreadsheet was complex and there was no easy way to keep it up-to-date. This made it difficult to monitor time to onboard, compliance training completion and ongoing development as well as being able to  report completion rates  to the FCA.",[2652],{"start":72,"end":1104,"type":74},{"type":68,"text":2654,"spans":2655},"4) Training was outdated and not fit for purpose. Simplyhealth didn’t have a learning management system in place: they had a career development site. Whilst it had lots of learning within it, it was filled with off-the-shelf content, and therefore wasn’t particularly relevant, personalised, nor engaging for internal colleagues. ",[2656],{"start":72,"end":1387,"type":74},{"type":68,"text":944,"spans":2658},[],{"type":68,"text":2660,"spans":2661},"Simplyhealth needed to change tack. That’s when they found the perfect solution for them: collaborative learning. ",[2662],{"start":72,"end":2663,"type":74},114,"RichText$8b9abae1-4f16-4053-80fb-701f1afac007",{"variation":225,"version":216,"items":2666,"primary":2668,"id":2681,"slice_type":297,"slice_label":44},[2667],{},{"text":2669},[2670,2673,2675,2678],{"type":280,"text":2671,"spans":2672},"Solution",[],{"type":391,"text":944,"spans":2674},[],{"type":68,"text":2676,"spans":2677},"Simplyhealth recognised that they needed to implement a learning management system to deliver exceptional learning experiences whilst enabling the L&D team to be more efficient. Not long after, they discovered 360Learning—and the potential to move from an in-person training solution to a blended learning solution.",[],{"type":68,"text":2679,"spans":2680},"The main competitive advantage of 360Learning was the ability to increase efficiency and productivity of our training. As Louisa explains, “Whether it’s the consistency with onboarding and compliance training for internal employees or continuous professional development for the dental practices, we now have a tool that enables us to know that people have received the right information to do the job and protect themselves from a regulatory standpoint.”",[],"RichText$4386d043-ea47-448c-9076-7bf00f9f29fd",{"variation":225,"version":216,"items":2683,"primary":2685,"id":2691,"slice_type":297,"slice_label":44},[2684],{},{"text":2686},[2687],{"type":68,"text":2688,"spans":2689},"“The digital learning aspect has also empowered people to take their learning into their own hands. This is helping us to build a strong learning culture where people feel engaged and motivated, adding to the overall employee experience,” says Louisa.",[2690],{"start":72,"end":1067,"type":74},"RichText$c8df19dd-626d-43a8-bc07-6eb6703ee4bf",{"variation":225,"version":216,"items":2693,"primary":2695,"id":2700,"slice_type":297,"slice_label":44},[2694],{},{"text":2696},[2697],{"type":68,"text":2698,"spans":2699},"Here, Louisa highlights four benefits of 360Learning that have transformed the way people learn and grow at Simplyhealth.",[],"RichText$2f54a37e-da1b-47d5-b50c-b1e45a1e07ad",{"variation":225,"version":216,"items":2702,"primary":2704,"id":2723,"slice_type":297,"slice_label":44},[2703],{},{"text":2705},[2706,2709,2711,2714,2717,2720],{"type":391,"text":2707,"spans":2708},"Speeding up the onboarding process",[],{"type":68,"text":944,"spans":2710},[],{"type":68,"text":2712,"spans":2713},"360Learning has enabled Simplyhealth to bring new hires up to speed more quickly and has increased people’s knowledge of the business significantly. 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This part of the onboarding has been reduced to a 2.5 hour induction, freeing up time for networking with new colleagues and asking questions in virtual breakout rooms.",[],{"type":68,"text":2718,"spans":2719},"With Simplyhealth’s previous solution, line managers were responsible for onboarding so again, learners had different experiences, depending on how proactive their manager was.",[],{"type":68,"text":2721,"spans":2722},"360Learning has made the induction process a lot smoother and now delivers a consistent experience for all.",[],"RichText$db815675-e0bd-43eb-910f-9557440bcfc1",{"variation":225,"version":216,"items":2725,"primary":2727,"id":2769,"slice_type":297,"slice_label":44},[2726],{},{"text":2728},[2729,2732,2734,2737,2740,2742,2746,2750,2754,2765],{"type":391,"text":2730,"spans":2731},"Tracking training for regulatory purposes",[],{"type":68,"text":944,"spans":2733},[],{"type":68,"text":2735,"spans":2736},"As a financial services company, Simplyhealth is regulated by the FCA, requiring staff to complete 15 hours of regulatory training every year. In addition to this, the external dental practices that Simplyhealth support are also regulated on their continuous professional development. For this reason, Louisa and her team made it their mission to launch their compliance training on 360Learning first. ",[],{"type":68,"text":2738,"spans":2739},"360Learning features enable Louisa to report:",[],{"type":68,"text":944,"spans":2741},[],{"type":68,"text":2743,"spans":2744},"• Course sign ups and dropout rates, revealing popular and underperforming courses, including any weak areas in course content",[2745],{"start":644,"end":2005,"type":74},{"type":68,"text":2747,"spans":2748},"• Course completion rates, empowering managers to drive and track completion of their teams mandatory and optional content through the manager dashboard as well as helping evidence completion for all employees as part of the FCA requirements.",[2749],{"start":644,"end":254,"type":74},{"type":68,"text":2751,"spans":2752},"• Time-on-task, showing Louisa and her team what learners find most engaging",[2753],{"start":644,"end":2537,"type":74},{"type":68,"text":2755,"spans":2756},"• Real-time feedback through the Reactions and Relevance Score features, helping improve courses.",[2757,2758,2762],{"start":644,"end":73,"type":74},{"start":2759,"end":1122,"type":108,"data":2760},33,{"link_type":110,"url":2761},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"start":1109,"end":950,"type":108,"data":2763},{"link_type":110,"url":2764},"https:\u002F\u002F360learning.com\u002Fblog\u002Frelevance-score-common-training-problems\u002F?from=%2Fblog%2Flms-analytics-maximize-learning-outcomes%2F",{"type":68,"text":2766,"spans":2767},"• Custom fields, enabling Louisa to reflect internal employee data in their 360Learning learner profile to streamline tracking, content assignment, and custom reporting.",[2768],{"start":644,"end":2552,"type":74},"RichText$c7ce9800-669b-4a2c-9afc-990582140d81",{"variation":299,"version":216,"items":2771,"primary":2773,"id":2780,"slice_type":297,"slice_label":44},[2772],{},{"text":2774},[2775],{"type":68,"text":2776,"spans":2777},"As Louisa explains, “We launched our compliance training in 2021 and we have had consistently high usage ever since. 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Their team of personal trainers, sales associates, and Pilates instructors are the face of the brand—each requiring deep, proprietary knowledge to deliver the premium experience clients expect.",[],{"type":68,"text":3108,"spans":3109,"direction":61},"However, their legacy LMS wasn’t keeping pace.",[],{"type":68,"text":3111,"spans":3112,"direction":61},"Eddie Dunn, Learning Development Specialist, and the Equinox L&D team were facing classic enterprise hurdles:",[3113],{"start":72,"end":3114,"type":108,"data":3115},10,{"link_type":110,"url":3116,"target":112},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Feddiedunnv\u002F",{"type":68,"text":3118,"spans":3119,"direction":61},"A clunky interface that felt like a chore. The previous platform's outdated UI\u002FUX didn't reflect Equinox's design-forward brand, making learning feel like an administrative burden rather than a growth opportunity.",[3120],{"start":72,"end":1122,"type":74},{"type":68,"text":3122,"spans":3123,"direction":61},"L&D as gatekeepers, not enablers. The team wanted to tap into Equinox's robust network of internal experts, but their previous platform made it difficult for SMEs to contribute. As Danny Phang, Equinox’s Head of Learning and Development, explains: \"We were kind of the obstacle because we were guarding the gates of the LMS.\"",[3124,3125],{"start":72,"end":584,"type":74},{"start":3126,"end":3127,"type":108,"data":3128},181,192,{"link_type":110,"url":3129,"target":112},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanny-phang\u002F",{"type":68,"text":3131,"spans":3132,"direction":61},"Limited visibility into what mattered. Without robust reporting, the team couldn't move beyond vanity metrics to understand real business impact.",[3133],{"start":72,"end":322,"type":74},"RichText$092db53c-3e97-437d-bfef-445c43e2fac5",{"variation":299,"version":216,"items":3136,"primary":3137,"id":3142,"slice_type":297,"slice_label":44},[],{"text":3138},[3139],{"type":68,"text":3140,"spans":3141,"direction":61},"\"Ultimately, we were looking for a better learner experience all around. Learning at Equinox is very central to the employee experience and how we cultivate talent. We needed a platform that had better UI\u002FUX, better authoring capabilities, collaborative features, and reporting.\" — Eddie Dunn, Equinox",[],"RichText$1f243f13-4aaf-495f-9a21-e5d38dcd5031",{"variation":225,"version":216,"items":3144,"primary":3145,"id":3150,"slice_type":297,"slice_label":44},[],{"text":3146},[3147],{"type":68,"text":3148,"spans":3149,"direction":61},"The team needed a way to capture proprietary knowledge from their internal experts, deliver it in an engaging way to every employee in the time of need, and prove its impact with data.",[],"RichText$9149f8d0-1385-4b34-872d-3b32a82c4ba7",{"variation":299,"version":216,"items":3152,"primary":3153,"id":3158,"slice_type":297,"slice_label":44},[],{"text":3154},[3155],{"type":68,"text":3156,"spans":3157,"direction":61},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand.\" - Eddie Dunn, Equinox",[],"RichText$f8f81717-dee1-416c-8109-7ba8442b157a",{"variation":225,"version":216,"items":3160,"primary":3161,"id":3242,"slice_type":297,"slice_label":44},[],{"text":3162},[3163,3167,3170,3174,3177,3180,3183,3186,3190,3193,3196,3199,3202,3208,3212,3215,3218,3221,3224,3228,3231,3234,3237],{"type":280,"text":3164,"spans":3165,"direction":61},"The solution: A modern platform built for collaboration",[3166],{"start":72,"end":1003,"type":74},{"type":68,"text":3168,"spans":3169,"direction":61},"Equinox chose 360Learning to move away from top-down, antiquated training and toward a culture of collaborative learning. Here's how they did it:",[],{"type":391,"text":3171,"spans":3172,"direction":61},"1. A UI\u002FUX that matches their brand standard",[3173],{"start":72,"end":1420,"type":74},{"type":68,"text":3175,"spans":3176,"direction":61},"For Equinox, aesthetics aren't superficial—they're strategic. The learning platform needed to reflect the premium experience their brand delivers every day.",[],{"type":68,"text":3178,"spans":3179,"direction":61},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand,\" Eddie explains. \"As a design-forward brand, 360Learning matches the vibe and experience that we try to cultivate for both our clients and our employees.\"",[],{"type":68,"text":3181,"spans":3182,"direction":61},"Beyond looks, 360Learning offered deep customization. Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":68,"text":3184,"spans":3185,"direction":61},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":391,"text":3187,"spans":3188,"direction":61},"2. Democratizing learning: From gatekeepers to enablers",[3189],{"start":72,"end":1003,"type":74},{"type":68,"text":3191,"spans":3192,"direction":61},"Equinox didn't just switch platforms—they shifted their entire learning philosophy.",[],{"type":68,"text":3194,"spans":3195,"direction":61},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning,\" Danny explains. \"We wanted to open up that funnel to a larger audience for them to be able to teach courses and content that they are experts in, that they feel passionate about.\"",[],{"type":68,"text":3197,"spans":3198,"direction":61},"Now, Equinox's network of world-class fitness educators and sales experts can co-create content directly in the platform. The L&D team provides quality control, but they're no longer bottlenecks.",[],{"type":68,"text":3200,"spans":3201,"direction":61},"To scale this approach, they've built a \"Theme Toolbox\"—a “teach the teacher” course that guides subject-matter experts on how to become course authors. ",[],{"type":68,"text":3203,"spans":3204,"direction":61},"For Theresa Thurau, an Instructional Designer who worked on Equinox’s groundbreaking women's health certification, collaborative learning accelerates knowledge transmission: \"We've been in the habit of making learning activities where they have to talk to each other in the comments—creating our own version of a discussion board within the courses. That's where we see collaborative learning helping our learners too, having them bounce ideas off of each other and have conversations because that's how our field learns best: by talking to each other.\"",[3205],{"start":107,"end":1263,"type":108,"data":3206},{"link_type":110,"url":3207,"target":112},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Ftheresa-thurau\u002F",{"type":391,"text":3209,"spans":3210,"direction":61},"3. Flexible authoring: Innovative assessment design",[3211],{"start":72,"end":264,"type":74},{"type":68,"text":3213,"spans":3214,"direction":61},"For Equinox's women's health certification, the team needed to test coaches on complex decision-making across multiple women's life stages.",[],{"type":68,"text":3216,"spans":3217,"direction":61},"Traditional LMS platforms would have forced coaches to write laborious essays covering every scenario. Instead, 360Learning's modular architecture enabled something more innovative.",[],{"type":68,"text":3219,"spans":3220,"direction":61},"\"We built a 'choose your own adventure' style final assessment,\" Theresa explains. \"Because of the modular nature of 360Learning, instead of having our coaches create one word document with a whole case study, we were able to chunk it. We built out one relevant quiz question within each case study.\"",[],{"type":68,"text":3222,"spans":3223,"direction":61},"For other programs, 360Learning's AI-powered authoring tools help capture knowledge from Equinox's world-class experts in a fraction of the time—ensuring the most up-to-date, elite-level techniques are documented and scaled across the organization.",[],{"type":391,"text":3225,"spans":3226,"direction":61},"4. From vanity metrics to strategic insights",[3227],{"start":72,"end":1420,"type":74},{"type":68,"text":3229,"spans":3230,"direction":61},"Equinox replaced surface-level data with reporting that drives real decisions.",[],{"type":68,"text":3232,"spans":3233,"direction":61},"\"There are several ways to report in 360Learning,\" Eddie explains. \"The custom reporting feature—being able to share reports with people either on a schedule or just giving them access to the report—has been very helpful. There's a lot of granular customizability in the reports.\"",[],{"type":68,"text":3235,"spans":3236,"direction":61},"The custom dashboards feature gives stakeholders live views of completion and engagement metrics. And the manager dashboard provides what Eddie calls \"a hands-off way for managers to get insights into their reports' completion of different trainings\"—no L&D bottleneck required.",[],{"type":68,"text":3238,"spans":3239,"direction":61},"The team can now answer questions like: Are new sales hires completing their one-week intensive on time? How are personal trainers progressing through their year-long curriculum? Which compliance trainings need follow-up?",[3240],{"start":646,"end":3241,"type":309},221,"RichText$60e5a6c2-dc6d-470a-955f-bb5cef973839",{"variation":299,"version":216,"items":3244,"primary":3245,"id":3250,"slice_type":297,"slice_label":44},[],{"text":3246},[3247],{"type":68,"text":3248,"spans":3249,"direction":61},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning.\"  - Danny Phang, Equinox",[],"RichText$1e73a3d3-45b4-434b-9cd7-5c96dafc4c25",{"variation":225,"version":216,"items":3252,"primary":3253,"id":3301,"slice_type":297,"slice_label":44},[],{"text":3254},[3255,3259,3262,3266,3269,3274,3277,3281,3284,3287,3294,3298],{"type":280,"text":3256,"spans":3257,"direction":61},"The impact: Upskilling at the speed of business",[3258],{"start":72,"end":1109,"type":74},{"type":68,"text":3260,"spans":3261,"direction":61},"By switching to 360Learning, Equinox has done more than update their software—they've future-proofed their talent strategy.",[],{"type":391,"text":3263,"spans":3264,"direction":61},"Built a sustainable learning culture",[3265],{"start":72,"end":2005,"type":74},{"type":68,"text":3267,"spans":3268,"direction":61},"By empowering subject matter experts to create content and enabling peer-to-peer learning through collaborative features, Equinox has ensured that expertise stays within the company even as people move through the organization. In this set up, everyone can contribute to the upskilling strategy, especially the internal experts who are passionate about sharing their knowledge.",[],{"type":391,"text":3270,"spans":3271,"direction":61},"Personalized onboarding experiences",[3272],{"start":72,"end":3273,"type":74},35,{"type":68,"text":3275,"spans":3276,"direction":61},"Since joining 360Learning, Equinox has completely rebuilt several new onboarding programs and full curriculums within the platform. Each function—from sales to personal training to Pilates—now has its own e-learning onboarding path tailored to their specific needs. ",[],{"type":391,"text":3278,"spans":3279,"direction":61},"Supported business performance",[3280],{"start":72,"end":82,"type":74},{"type":68,"text":3282,"spans":3283,"direction":61},"Tailoring learning programs isn’t just about personalization - it’s about driving business results: \"Over the past couple years since we joined 360Learning, we've completely rebuilt several new onboarding programs,” Eddie explains. “We've also launched several big initiatives this past year like missions and the women's health certification, and I would say that their success in large part has been due to the learner experience on the platform.\"",[],{"type":68,"text":3285,"spans":3286,"direction":61},"He continues: \"While it's difficult to draw the arrow of attribution, we've seen an increase in sales over the past year. I would argue that our sales training development has been partially responsible for that lift. The sales onboarding has been completely redesigned within 360Learning as well.\"",[],{"type":68,"text":3288,"spans":3289,"direction":61},"Danielle Picot, EFTI Curriculum Designer, adds: \"360Learning has really helped improve our sales and offerings that we can get to clients. The women's health certification was a full new PT service that we were able to lift up and launch given the education we provided.\"",[3290],{"start":72,"end":3291,"type":108,"data":3292},14,{"link_type":110,"url":3293,"target":112},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fdanielle-picot\u002F",{"type":391,"text":3295,"spans":3296,"direction":61},"Scaled alongside business growth",[3297],{"start":72,"end":1649,"type":74},{"type":68,"text":3299,"spans":3300,"direction":61},"Equinox significantly expanded their personal training (PT) employee base over the past year, and engagement with PT learning kept pace. \"We've had more engagement with PT learning,\" Eddie notes, crediting the platform's flexibility for enabling more coaches to complete their core curriculum despite rapid headcount growth.",[],"RichText$1b9236fe-2091-444c-9a2a-7137edc30766",{"variation":225,"version":216,"items":3303,"primary":3304,"id":3313,"slice_type":297,"slice_label":44},[],{"text":3305},[3306,3310],{"type":280,"text":3307,"spans":3308,"direction":61},"Looking ahead: building out a transformative L&D strategy",[3309],{"start":72,"end":2859,"type":74},{"type":68,"text":3311,"spans":3312,"direction":61},"Today, Equinox is a learning organization in the truest sense. With 360Learning, they have the tools to ensure every employee—from the front desk to the weight floor—is performing at the highest level. And they're doing it with a platform that matches their brand, democratizes expertise, and delivers the data-driven insights they need to prove impact.",[],"RichText$459c7e85-7028-4e37-a84c-0dcf6f82a715",{"variation":225,"version":216,"items":3315,"primary":3316,"id":3342,"slice_type":882,"slice_label":44},[],{"document":3317},{"id":720,"type":721,"tags":3318,"lang":6,"slug":723,"first_publication_date":724,"last_publication_date":725,"uid":726,"data":3319,"link_type":146,"key":3341,"isBroken":148},[],{"body":3320,"form_config":3339},[3321,3330],{"variation":225,"version":216,"items":3322,"primary":3323,"id":740,"slice_type":741,"slice_label":44},[],{"title":3324,"text":3327},[3325],{"type":58,"text":734,"spans":3326,"direction":61},[],[3328],{"type":68,"text":738,"spans":3329,"direction":61},[],{"variation":225,"version":216,"items":3331,"primary":3332,"id":757,"slice_type":758,"slice_label":44},[],{"top_form_title":3333,"background_image":3336},[3334],{"type":58,"text":747,"spans":3335,"direction":61},[],{"dimensions":3337,"alt":753,"copyright":44,"url":754,"id":755,"edit":3338},{"width":751,"height":752},{"x":72,"y":72,"zoom":100,"background":101},{"id":760,"type":761,"tags":3340,"lang":6,"slug":726,"first_publication_date":763,"last_publication_date":764,"link_type":146,"key":879,"isBroken":148},[],"00ecc7d5-6ff9-431e-bede-2e8fa6062977","ConversionForm$52ba47bd-fa80-490c-954d-497433dbe900",{"variation":225,"version":216,"items":3344,"primary":4444,"id":4448,"slice_type":2057,"slice_label":44},[3345,3794,4131],{"resource":3346},{"id":3347,"type":45,"tags":3348,"lang":6,"slug":3349,"first_publication_date":3350,"last_publication_date":2031,"uid":3351,"data":3352,"link_type":146,"key":3793,"isBroken":148},"aYSghhIAACcAxkCW",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","heineken-collaborative-learning",{"body":3353,"tags":3731,"company_logo":3757,"illustration":3763,"key_figures":3770,"title":3789,"reading_time":2116},[3354,3379,3407,3450,3467,3475,3509,3531,3539,3547,3567,3581,3589,3606,3628,3636,3665,3691,3698],{"variation":225,"version":216,"items":3355,"primary":3374,"id":3378,"slice_type":284,"slice_label":44},[3356,3365],{"profile_picture":3357,"name":3363,"role":3364},{"dimensions":3358,"alt":3359,"copyright":44,"url":3360,"id":3361,"edit":3362},{"width":230,"height":230},"raquel-ferreira-heineken","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSczt0YXLCxVbyX",{"x":72,"y":72,"zoom":100,"background":101},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":3366,"name":3372,"role":3373},{"dimensions":3367,"alt":3368,"copyright":44,"url":3369,"id":3370,"edit":3371},{"width":230,"height":230},"Jodi Josias from Heineken ","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FaYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format%2Ccompress&w=128&h=128","aYSdDt0YXLCxVbza",{"x":72,"y":72,"zoom":100,"background":101},"Jodi Josias","Global Learning Experience Specialist",{"team_title":3375},[3376],{"type":280,"text":2155,"spans":3377,"direction":61},[],"Team$08052403-a4ce-4d52-8567-e20eea88aacf",{"variation":225,"version":216,"items":3380,"primary":3381,"id":3406,"slice_type":297,"slice_label":44},[],{"text":3382},[3383,3387,3390,3394,3398,3402],{"type":280,"text":3384,"spans":3385,"direction":61},"The challenge: Breaking silos within a global giant",[3386],{"start":72,"end":264,"type":74},{"type":68,"text":3388,"spans":3389,"direction":61},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":68,"text":3391,"spans":3392,"direction":61},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[3393],{"start":72,"end":2348,"type":74},{"type":68,"text":3395,"spans":3396,"direction":61},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[3397],{"start":72,"end":1003,"type":74},{"type":68,"text":3399,"spans":3400,"direction":61},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[3401],{"start":72,"end":710,"type":74},{"type":68,"text":3403,"spans":3404,"direction":61},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[3405],{"start":72,"end":332,"type":74},"RichText$3ee55328-ae26-4677-8320-17f35068273c",{"variation":225,"version":216,"items":3408,"primary":3409,"id":3449,"slice_type":297,"slice_label":44},[],{"text":3410},[3411,3415,3417,3424,3428,3432,3436,3444,3446],{"type":280,"text":3412,"spans":3413,"direction":61},"The solution: Building a collaborative learning ecosystem",[3414],{"start":72,"end":2859,"type":74},{"type":68,"text":944,"spans":3416,"direction":61},[],{"type":68,"text":3418,"spans":3419,"direction":61},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[3420],{"start":3421,"end":1393,"type":108,"data":3422},61,{"link_type":110,"url":3423,"target":112},"https:\u002F\u002F360learning.com\u002Fcustomers\u002Fhow-heineken-is-transforming-ld-for-85000-employee\u002F",{"type":68,"text":3425,"spans":3426,"direction":61},"1. Scalability: Global deployment combined with local flexibility.",[3427],{"start":72,"end":3291,"type":74},{"type":68,"text":3429,"spans":3430,"direction":61},"2. AI capabilities: Rapid translation and content creation.",[3431],{"start":72,"end":1263,"type":74},{"type":68,"text":3433,"spans":3434,"direction":61},"3. Ease of use: A simple interface for both admins and learners.\n",[3435],{"start":72,"end":3291,"type":74},{"type":68,"text":3437,"spans":3438,"direction":61},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[3439,3441,3442],{"start":72,"end":3440,"type":309},91,{"start":72,"end":3440,"type":74},{"start":244,"end":3440,"type":108,"data":3443},{"link_type":110,"url":3423,"target":112},{"type":68,"text":944,"spans":3445,"direction":61},[],{"type":68,"text":3447,"spans":3448,"direction":61},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],"RichText$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"variation":225,"version":216,"items":3451,"primary":3452,"id":3466,"slice_type":297,"slice_label":44},[],{"text":3453},[3454,3457,3460,3463],{"type":391,"text":3455,"spans":3456,"direction":61},"Decentralizing L&D: Empowering local teams",[],{"type":68,"text":3458,"spans":3459,"direction":61},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":68,"text":3461,"spans":3462,"direction":61},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":68,"text":3464,"spans":3465,"direction":61},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],"RichText$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"variation":299,"version":216,"items":3468,"primary":3469,"id":3474,"slice_type":297,"slice_label":44},[],{"text":3470},[3471],{"type":68,"text":3472,"spans":3473,"direction":61},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],"RichText$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"variation":225,"version":216,"items":3476,"primary":3477,"id":3508,"slice_type":297,"slice_label":44},[],{"text":3478},[3479,3482,3485,3487,3490,3494,3498,3502,3505],{"type":391,"text":3480,"spans":3481,"direction":61},"A global community of practice for Admins: The Learning Academy\n",[],{"type":68,"text":3483,"spans":3484,"direction":61},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":68,"text":944,"spans":3486,"direction":61},[],{"type":68,"text":3488,"spans":3489,"direction":61},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":68,"text":3491,"spans":3492,"direction":61},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[3493],{"start":644,"end":327,"type":74},{"type":68,"text":3495,"spans":3496,"direction":61},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[3497],{"start":644,"end":1939,"type":74},{"type":68,"text":3499,"spans":3500,"direction":61},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[3501],{"start":644,"end":73,"type":74},{"type":68,"text":3503,"spans":3504,"direction":61},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":68,"text":3506,"spans":3507,"direction":61},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],"RichText$91bb4c68-44ff-48d4-abf8-440c9c157529",{"variation":225,"version":216,"items":3510,"primary":3511,"id":3530,"slice_type":297,"slice_label":44},[],{"text":3512},[3513,3516,3518,3524,3527],{"type":391,"text":3514,"spans":3515,"direction":61},"The Collaboration Hub: Establishing co-authoring",[],{"type":68,"text":944,"spans":3517,"direction":61},[],{"type":68,"text":3519,"spans":3520,"direction":61},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[3521],{"start":3522,"end":3523,"type":74},174,191,{"type":68,"text":3525,"spans":3526,"direction":61},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":68,"text":3528,"spans":3529,"direction":61},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],"RichText$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"variation":299,"version":216,"items":3532,"primary":3533,"id":3538,"slice_type":297,"slice_label":44},[],{"text":3534},[3535],{"type":68,"text":3536,"spans":3537,"direction":61},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],"RichText$f38b8846-d81b-4720-8840-c864776a597f",{"variation":225,"version":216,"items":3540,"primary":3541,"id":3546,"slice_type":297,"slice_label":44},[],{"text":3542},[3543],{"type":68,"text":3544,"spans":3545,"direction":61},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],"RichText$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"variation":225,"version":216,"items":3548,"primary":3549,"id":3566,"slice_type":297,"slice_label":44},[],{"text":3550},[3551,3554,3556,3561,3563],{"type":391,"text":3552,"spans":3553,"direction":61},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":68,"text":944,"spans":3555,"direction":61},[],{"type":68,"text":3557,"spans":3558,"direction":61},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[3559],{"start":1459,"end":3560,"type":74},112,{"type":68,"text":944,"spans":3562,"direction":61},[],{"type":68,"text":3564,"spans":3565,"direction":61},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],"RichText$8467e6df-9077-416e-8775-f9c6ffd0593e",{"variation":225,"version":216,"items":3568,"primary":3569,"id":3580,"slice_type":297,"slice_label":44},[],{"text":3570},[3571,3574,3577],{"type":391,"text":3572,"spans":3573,"direction":61},"AI: Making speed-to-market a reality ",[],{"type":68,"text":3575,"spans":3576,"direction":61},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":68,"text":3578,"spans":3579,"direction":61},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],"RichText$5ebc723c-cc31-4030-8bd0-754d475c1635",{"variation":299,"version":216,"items":3582,"primary":3583,"id":3588,"slice_type":297,"slice_label":44},[],{"text":3584},[3585],{"type":68,"text":3586,"spans":3587,"direction":61},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],"RichText$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"variation":225,"version":216,"items":3590,"primary":3591,"id":3605,"slice_type":297,"slice_label":44},[],{"text":3592},[3593,3596,3599,3602],{"type":391,"text":3594,"spans":3595,"direction":61},"The ambassador network: Driving global adoption",[],{"type":68,"text":3597,"spans":3598,"direction":61},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":68,"text":3600,"spans":3601,"direction":61},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":68,"text":3603,"spans":3604,"direction":61},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],"RichText$3ca39abd-499d-49f9-b21a-8185151884ac",{"variation":225,"version":216,"items":3607,"primary":3608,"id":3627,"slice_type":297,"slice_label":44},[],{"text":3609},[3610,3614,3617,3620,3624],{"type":280,"text":3611,"spans":3612,"direction":61},"The results: A bottom-up revolution",[3613],{"start":72,"end":3273,"type":74},{"type":68,"text":3615,"spans":3616,"direction":61},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":391,"text":3618,"spans":3619,"direction":61},"Strong engagement and reach",[],{"type":68,"text":3621,"spans":3622,"direction":61},"The shift to a collaborative model has triggered a surge in engagement across the organization. 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The approach was inconsistent, expensive, and unscalable.",[4736],{"start":3241,"end":4737,"type":74},278,{"type":68,"text":4739,"spans":4740},"To try and reach the whole team, Ashley worked with store managers to provide face-to-face onboarding, as well as a comprehensive leadership programme that included training the trainer, as it was the store manager's responsibility to develop their teams. ",[],{"type":68,"text":4742,"spans":4743},"At the same time, employee retention was a big issue for Beyond Retro. As a result, store managers lacked sufficient time to properly train their teams and could only provide new hires with training on key operational processes to keep their stores afloat. \"When we started out, serious retention issues resulted in less time for managers to share our mission, values, and goals. We have such an inspirational story but no one was hearing it!\"",[],{"type":68,"text":4745,"spans":4746},"Ashley’s time was mainly spent building and delivering face-to-face training with global leadership teams. But these retention issues started to impact her progress. The main challenges she faced included: ",[],{"type":68,"text":4748,"spans":4749},"• Difficulty trying to align training with people's schedules without compromising performance",[4750],{"start":72,"end":644,"type":74},{"type":68,"text":4752,"spans":4753},"• Very basic employee training records ",[4754],{"start":72,"end":644,"type":74},{"type":68,"text":4756,"spans":4757},"• A lack of time to evaluate training ",[4758],{"start":72,"end":644,"type":74},{"type":68,"text":4760,"spans":4761},"• A lot of travel (store visits across the UK and flying to Sweden six times a year)",[4762],{"start":72,"end":644,"type":74},{"type":68,"text":944,"spans":4764},[],{"type":68,"text":4766,"spans":4767},"As a team of one, Ashley found she had to spread herself so thinly that in the end, she was only able to reach and provide training to around 20% of business leaders. ",[],{"type":68,"text":4769,"spans":4770},"Ashley needed to change tack. That’s when she found the perfect solution for Beyond Retro: peer-driven collaborative learning.",[],{"variation":225,"version":216,"items":4772,"primary":4774,"id":4792,"slice_type":297,"slice_label":44},[4773],{},{"text":4775},[4776,4778,4781,4783,4786],{"type":280,"text":2204,"spans":4777},[],{"type":391,"text":4779,"spans":4780},"Peer-driven collaborative learning",[],{"type":68,"text":944,"spans":4782},[],{"type":68,"text":4784,"spans":4785},"Ashley was looking for a solution that would help her consistently deliver training content for the entire organisation, onboard and train new hires, and improve employee engagement and retention through professional growth and development.",[],{"type":68,"text":4787,"spans":4788},"When she discovered peer-driven collaborative learning, Ashley knew her needs would be met with this approach.",[4789],{"start":1649,"end":99,"type":108,"data":4790},{"link_type":110,"url":4791},"https:\u002F\u002F360learning.com\u002Fblog\u002Fcollaborative-virtual-learning-environment-uk\u002F","RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":225,"version":216,"items":4794,"primary":4796,"id":4823,"slice_type":297,"slice_label":44},[4795],{},{"text":4797},[4798,4801,4803,4806,4809,4820],{"type":391,"text":4799,"spans":4800},"Simplicity and creativity",[],{"type":68,"text":944,"spans":4802},[],{"type":68,"text":4804,"spans":4805},"Ashley started to explore eLearning solutions. \"I knew that if I could find a way to bottle our purpose, vision, and values in a fast and effective format,  we could positively impact retention and engagement,\" she says.",[],{"type":68,"text":4807,"spans":4808},"With zero experience in instructional design and managing a learning management system, she needed something that would be easy to learn but also looked great for the creative team. Luckily, Ashley found 360Learning. ",[],{"type":68,"text":4810,"spans":4811},"\"When I found 360Learning, I was blown away by how simple it was to create a course, and I loved that I could pick and choose from authoring tools like Vyond and Genially.\"",[4812,4816],{"start":4813,"end":1257,"type":108,"data":4814},152,{"link_type":110,"url":4815,"target":112},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fvyond\u002F",{"start":615,"end":4817,"type":108,"data":4818},170,{"link_type":110,"url":4819,"target":112},"https:\u002F\u002F360learning.com\u002Fintegrations\u002Fgenially\u002F",{"type":68,"text":4821,"spans":4822},"But the biggest advantage for Ashley was discovering that 360Learning’s unique selling point was collaborative learning. ",[],"RichText$25ca0bdf-7909-485c-83ae-3b98b5f59e7e",{"variation":299,"version":216,"items":4825,"primary":4827,"id":4834,"slice_type":297,"slice_label":44},[4826],{},{"text":4828},[4829],{"type":68,"text":4830,"spans":4831},"“One of the things that attract new people to Beyond Retro is the autonomy they have and the ability to make a difference. I knew that a collaborative learning culture would be a good fit for our young creative company. I loved the idea of being able to tap into everyone's expertise to scale our L&D offering and create something really special,\" says Ashley.",[4832],{"start":72,"end":4833,"type":74},347,"RichText$f7cb3237-ebbc-45f3-8b2f-c7f5f9d71825",{"variation":225,"version":216,"items":4836,"primary":4838,"id":4858,"slice_type":297,"slice_label":44},[4837],{},{"text":4839},[4840,4843,4846,4849,4852,4855],{"type":391,"text":4841,"spans":4842},"Getting started",[],{"type":68,"text":4844,"spans":4845},"Ashley’s initial goal when implementing 360Learning was to enhance employee engagement and retention by providing a fun and engaging onboarding that reflected the brand's amazing culture and values. ",[],{"type":68,"text":4847,"spans":4848},"The first programme Ashley created, Beyond Retro World, was a chance to show the team what 360Learning could really do, so she owned the content creation. She spoke with the press and marketing team to get the brand guidelines and assets to make it feel like their space and became an animator, graphic designer, quiz master (aka instructional designer), and documentary filmmaker overnight, thanks to easy course creation in 360Learning.",[],{"type":68,"text":4850,"spans":4851},"“Throughout, I paired up with various subject-matter experts who told their stories and then I would digitize them. I also shared draft courses with stakeholders to get valuable feedback and determine what worked and didn't,” says Ashley.",[],{"type":68,"text":4853,"spans":4854},"In February 2020, Beyond Retro World was launched with much excitement from the team. But COVID-19 happened in March 2020, and people went into lockdown one month after the launch. Like most retailers during the global pandemic, many employees, including Ashley, were let go.",[],{"type":68,"text":4856,"spans":4857},"Fortunately, Beyond Retro's onboarding programme was a huge success and Ashley was hired back a few weeks later as part of Canada's Bank & Vogue Wholesale team to develop their digital learning strategy from scratch.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":299,"version":216,"items":4860,"primary":4862,"id":4869,"slice_type":297,"slice_label":44},[4861],{},{"text":4863},[4864],{"type":68,"text":4865,"spans":4866},"As Ashley explains, “this was an amazing opportunity to learn more about the engine behind our group of companies and tell our group story for the first time, uniting the three silos. This was a role that would have never been possible before 360Learning—this amazing technology meant I could impact our global team's development.\"",[4867],{"start":73,"end":4868,"type":74},331,"RichText$bc222345-f3b8-4d85-b9bc-5af37e42d837",{"variation":225,"version":216,"items":4871,"primary":4873,"id":4904,"slice_type":297,"slice_label":44},[4872],{},{"text":4874},[4875,4878,4881,4885,4889,4893,4897,4901],{"type":391,"text":4876,"spans":4877},"Project expansion: Bank & Vogue",[],{"type":68,"text":4879,"spans":4880},"In 2020, Bank & Vogue replicated the Beyond Retro L&D programme. Today, they've managed expansion in various L&D areas:",[],{"type":68,"text":4882,"spans":4883},"• Four inductions for each of the silos' different audiences–BV World, BR World, and The Bank & Vogue Group–for retailers who work across all three silos like Beyond Retro.",[4884],{"start":72,"end":644,"type":74},{"type":68,"text":4886,"spans":4887},"• A monthly leadership programme, known as CAPTAIN, focusing on a different topic each month, from how to give effective feedback and coaching skills to inclusive leadership.",[4888],{"start":72,"end":644,"type":74},{"type":68,"text":4890,"spans":4891},"• Working across global groups and partnering with specific subject-matter experts across all business areas to create meaningful global content.",[4892],{"start":72,"end":644,"type":74},{"type":68,"text":4894,"spans":4895},"• A weekly progress report is sent to global leaders to drive completion rates and increase engagement with healthy competition.",[4896],{"start":72,"end":644,"type":74},{"type":68,"text":4898,"spans":4899},"• Bank & Vogue hosts a monthly webinar every last Wednesday of the month to train anyone who would like to volunteer to create content.",[4900],{"start":72,"end":644,"type":74},{"type":68,"text":4902,"spans":4903},"These results show that the new digital, collaborative learning approach has positively impacted the Beyond Retro business.",[],"RichText$cdaa2169-a2da-47df-b75a-e332fe0ffffb",{"variation":299,"version":216,"items":4906,"primary":4908,"id":4915,"slice_type":297,"slice_label":44},[4907],{},{"text":4909},[4910],{"type":68,"text":4911,"spans":4912},"\"I have gone from struggling to prove my impact to consistently sharing L&D’s global impact in a weekly newsletter to the entire organisation. 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The brand can now offer flexible, engaging, and valuable learning while allowing the L&D team to leverage subject-matter experts to develop meaningful content.",[],{"type":68,"text":4973,"spans":4974},"As a result, Beyond Retro will continue collaborating with 360Learning to create a long-term roadmap for effective training. Some of the biggest projects in the pipeline include building a 5-course store manager programme, a coaching and mentoring programme, an account management programme, and collaborating with the product team on a picking programme.",[],{"type":68,"text":4976,"spans":4977},"\"All of this is made possible thanks to our ability to grow authors and contributors to these programmes across the group of companies through collaborative learning,” says Ashley.",[4978],{"start":72,"end":4979,"type":74},168,"RichText$514b72ce-0083-4dcf-9f67-c906c3888ec1",{"variation":225,"version":216,"items":4982,"primary":4984,"id":2463,"slice_type":2464,"slice_label":44},[4983],{},{"theme":2455,"background_video_wistia_id":44,"background_illustration":4985,"pill_text":44,"slice_title":4986,"cta_type":726,"cta_label":2461,"cta_link":4990},{},[4987],{"type":280,"text":4988,"spans":4989},"Same challenges? 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