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The team's mandate, however, is anything but small: delivering learning that is relevant, accessible, and aligned with business performance for more than 125,000 employees worldwide.",[],{"type":65,"text":236,"spans":237,"direction":59},"For years, the organization relied on a legacy LMS that had served it reasonably well — building a base of around 110,000 active learners. But as the organization grew in complexity, its limitations became more apparent. Scaling content across sites and languages was administratively intensive. The deep technical expertise embedded across ArcelorMittal's plants, research centers, and field teams had no reliable way to surface and spread. And the model itself — a central team curating and pushing content outward — couldn't stretch far enough.",[],{"type":65,"text":239,"spans":240,"direction":59},"Stacey VanderHeiden Güney, ArcelorMittal’s Global Head of Learning and General Manager, frames the shift they were looking for in clear terms: \"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\"",[241,245,249,252],{"start":56,"end":242,"type":105,"data":243},25,{"link_type":107,"url":244,"target":109},"https://www.linkedin.com/in/stacey-guney/",{"start":246,"end":247,"type":248},172,174,"em",{"start":250,"end":251,"type":248},211,215,{"start":253,"end":254,"type":248},259,267,{"type":65,"text":256,"spans":257,"direction":59},"The goal wasn't a better content library. 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From the outset, the team made a deliberate choice: democratize not just the learner experience, but the author experience too.",[288],{"start":289,"end":290,"type":58},82,89,{"type":65,"text":292,"spans":293,"direction":59},"Rather than positioning L&D as the source of all knowledge, ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive. \"We will teach you how to fish,\" Stacey explains, \"but we don't have very many fish to give. You have your own ponds and you're probably going to have many more fish.\" ",[],{"type":65,"text":295,"spans":296,"direction":59},"360Learning's group architecture gave the team the tools to do exactly that: purpose-built learning spaces — or \"little miniature campuses,\" as Stacey calls them — for individual business units, functions, and communities of practice, each with its own administrators and content. The Steel Academy, Finance Academy, Sustainability Academy, and Project Management Academy all took shape as active communities, managed locally but visible globally. Approximately 250 administrators distributed across the world now manage these spaces alongside a growing network of subject-matter expert authors.",[297],{"start":56,"end":298,"type":105,"data":299},32,{"id":125,"type":126,"tags":300,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"data":301,"link_type":134,"isBroken":136},[],{"category":133},[],"rich_text$5005bba0-a883-4886-bda4-02e39ab7d138",{"primary":305,"items":310,"id":311,"slice_type":278,"slice_label":40},{"text":306},[307],{"type":65,"text":308,"spans":309,"direction":59},"ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive.",[],[],"highlighted_text$23522d74-7713-461e-bf0e-aefd192b9454",{"primary":313,"items":333,"id":334,"slice_type":260,"slice_label":40},{"text":314},[315,318,321,324,327,330],{"type":229,"text":316,"spans":317,"direction":59},"Benjamin’s story: From one plant to the world",[],{"type":65,"text":319,"spans":320,"direction":59},"The clearest illustration of this model in practice came from an unexpected place: a plant maintenance operations manager named Benjamin Pyliser in Gent, Belgium.",[],{"type":65,"text":322,"spans":323,"direction":59},"When 360Learning's learning needs feature launched, requests flooded in — upvoted hundreds of times — for SAP training, specifically on the asset maintenance and reliability planning module critical to ArcelorMittal's plant operations. It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":65,"text":325,"spans":326,"direction":59},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":65,"text":328,"spans":329,"direction":59},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":65,"text":331,"spans":332,"direction":59},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],[],"rich_text$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"primary":336,"items":341,"id":342,"slice_type":278,"slice_label":40},{"text":337},[338],{"type":65,"text":339,"spans":340,"direction":59},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],[],"highlighted_text$67ea06fe-fadb-4a47-b323-b90da0498e15",{"primary":344,"items":369,"id":370,"slice_type":260,"slice_label":40},{"text":345},[346,349,352],{"type":65,"text":347,"spans":348,"direction":59},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":65,"text":350,"spans":351,"direction":59},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":65,"text":353,"spans":354,"direction":59},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. 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Active learners grew 75% in the first six months. More than 550 learning paths have been created by internal experts. The platform now receives approximately 60 learner reactions and comments per day.",[],{"type":65,"text":389,"spans":390,"direction":59},"Beyond engagement, the program has delivered verified financial and operational impact. In addition to the ~€266K+ in identified financial ROI, ArcelorMittal highlights significant non-financial gains: self-paced learning at the point of need has reduced time away from operations, accelerated onboarding and refresh training cycles, and decreased reliance on classroom scheduling — translating into higher productivity and less operational disruption. The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":65,"text":392,"spans":393,"direction":59},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":65,"text":395,"spans":396,"direction":59},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. The L&D team, meanwhile, has been freed from administrative firefighting to focus on what Stacey calls being a pioneer: getting ahead of the skills the business will need, before it knows it needs them.",[397],{"start":398,"end":399,"type":248},378,385,[],"rich_text$fa5d653f-f874-4019-bfa6-d0bfe6989510",{"primary":403,"items":408,"id":409,"slice_type":278,"slice_label":40},{"text":404},[405],{"type":65,"text":406,"spans":407,"direction":59},"\"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" - Stacey VanderHeiden Güney, ArcelorMittal",[],[],"highlighted_text$8e74b38c-512d-41d7-a74c-4b294cd8d734",{"primary":411,"items":436,"id":437,"slice_type":260,"slice_label":40},{"text":412},[413,416,430,433],{"type":229,"text":414,"spans":415,"direction":59},"Looking ahead",[],{"type":65,"text":417,"spans":418,"direction":59},"With the foundation in place, ArcelorMittal University is now moving into skills-based learning — shifting from tracking completion to identifying and closing gaps at the individual and team level. AI sits at the center of that roadmap, both as an authoring accelerant and as a vehicle for the kind of personalized, in-the-flow-of-work learning that Stacey sees as the future of the discipline.",[419],{"start":420,"end":421,"type":105,"data":422},74,95,{"id":423,"type":126,"tags":424,"lang":6,"slug":425,"first_publication_date":426,"last_publication_date":427,"uid":428,"data":429,"link_type":134,"isBroken":136},"aGJEEBMAACMAsfXL",[],"unlock-skills-based-learning.-unleash-performance.","2025-07-02T10:13:36+0000","2026-04-17T10:02:32+0000","skills",{"category":133},{"type":65,"text":431,"spans":432,"direction":59},"Her vision for what comes next is clear: \"taking down all boundaries of language, time, presence, and tapping into that collective expertise — bringing that Benjamin expert, that guidance, him being your guide on the side.\" ",[],{"type":65,"text":434,"spans":435,"direction":59},"In a business built on the strength of steel, the next competitive advantage is the strength of shared knowledge.",[],[],"rich_text$5e6b99ff-2394-4a32-b5e5-a9bca26e3be1",{"primary":439,"items":625,"id":626,"slice_type":627,"slice_label":40},{"document":440},{"id":441,"type":442,"tags":443,"lang":6,"slug":444,"first_publication_date":445,"last_publication_date":446,"uid":447,"data":448,"link_type":134,"key":624,"isBroken":136},"X23u3hEAACEAuM2j","form_page",[],"-default-demo-request-page","2020-09-25T13:26:47+0000","2026-04-29T09:31:56+0000","demo",{"body":449,"form_config":502},[450,485],{"variation":451,"version":452,"items":453,"primary":478,"id":483,"slice_type":484,"slice_label":40},"default","initial",[454,464,471],{"benefit_icon":455,"benefit_copy":463},{"dimensions":456,"alt":40,"copyright":40,"url":458,"id":459,"edit":460},{"width":457,"height":457},64,"https://360learning.cdn.prismic.io/360learning/de472731-2d30-4541-9ef7-9704702c9911_computer-training_icon.svg","ZR_B8xAAACYAEERz",{"x":56,"y":56,"zoom":461,"background":462},1.0666666666666667,"#fff","A 15-minute discussion with an expert",{"benefit_icon":465,"benefit_copy":470},{"dimensions":466,"alt":40,"copyright":40,"url":467,"id":468,"edit":469},{"width":457,"height":457},"https://360learning.cdn.prismic.io/360learning/d23fcb27-6d5c-4a70-bf69-a378ac27f3cc_collaborative-learning_icon.svg","ZR_B8hAAACYAEERy",{"x":56,"y":56,"zoom":461,"background":462},"100% tailored to your needs - with ❤️",{"benefit_icon":472,"benefit_copy":477},{"dimensions":473,"alt":40,"copyright":40,"url":474,"id":475,"edit":476},{"width":457,"height":457},"https://360learning.cdn.prismic.io/360learning/21c0bf70-3f4d-4df2-a542-32181757287d_tick_icon.svg","ZR_B8hAAACYAEERx",{"x":56,"y":56,"zoom":461,"background":462},"No commitment. 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You can opt-out at any time. For details, refer to our Privacy Policy.",[588,593],{"start":589,"end":590,"type":105,"data":591},94,101,{"link_type":107,"url":592},"https://360learning.com/form/email-preferences/",{"start":594,"end":595,"type":105,"data":596},141,155,{"id":597,"type":598,"tags":599,"lang":6,"slug":600,"first_publication_date":601,"last_publication_date":602,"uid":603,"link_type":134,"isBroken":136},"YrwJGhAAACAAv-Ph","legal_document",[],"privacy--360learning","2022-06-29T08:51:38+0000","2025-08-19T15:09:15+0000","privacy",[605],{},"legal_text$d02a20a9-3ee8-4cc4-a5f0-ae1422bad3eb","legal_text",[609],{"group_id":40,"session_id":40},"Back to homepage",[612],{"type":65,"text":613,"spans":614},"We’ll be in touch very shortly to organize your customized demo. 😉",[],"Demo",{"link_type":107,"key":617,"url":618},"765e46b0-ba91-4a08-9817-d87546e1ac6f","https://360learning.com/","236","Great call 💪 !!","Book my demo","link","3bc877a3-f4dc-4bf5-86f8-25b37bbe624f","977d1b0c-1050-42d5-90ad-a2dbce5902fd",[],"conversion_form$9b4ea141-1c72-42a9-951b-5bcdc76a3961","conversion_form",{"primary":629,"items":636,"id":5618,"slice_type":1356,"slice_label":40},{"title":630,"cta_active":136,"cta_type":622,"cta_label":40,"cta_link":634},[631],{"type":229,"text":632,"spans":633,"direction":59},"Explore similar stories",[],{"link_type":635},"Any",[637,2452,3994],{"resource":638},{"id":639,"type":41,"tags":640,"lang":6,"slug":641,"first_publication_date":642,"last_publication_date":643,"uid":644,"data":645,"link_type":134,"key":2451,"isBroken":136},"aYSghhIAACcAxkCW",[],"brewed-together-how-heineken-captures-expert-knowledge-at-scale-with-360learning","2026-02-10T08:53:14+0000","2026-04-10T14:01:09+0000","heineken-collaborative-learning",{"body":646,"tags":2390,"company_logo":2417,"illustration":2421,"key_figures":2428,"title":2447,"reading_time":1416},[647,673,705,754,772,780,818,839,847,855,876,890,898,915,939,947,976,1003,1041],{"primary":648,"items":653,"id":672,"slice_type":224,"slice_label":40},{"team_title":649},[650],{"type":229,"text":651,"spans":652,"direction":59},"The team",[],[654,663],{"profile_picture":655,"name":661,"role":662},{"dimensions":656,"alt":657,"copyright":40,"url":658,"id":659,"edit":660},{"width":207,"height":207},"raquel-ferreira-heineken","https://images.prismic.io/360learning/aYSczt0YXLCxVbyX_Raquel-Ferreira-Heineken.jpeg?auto=format,compress&rect=0,0,478,478&w=128&h=128","aYSczt0YXLCxVbyX",{"x":56,"y":56,"zoom":97,"background":98},"Raquel Ferreira","Learning Experience Specialist",{"profile_picture":664,"name":670,"role":671},{"dimensions":665,"alt":666,"copyright":40,"url":667,"id":668,"edit":669},{"width":207,"height":207},"Jodi Josias from Heineken ","https://images.prismic.io/360learning/aYSdDt0YXLCxVbza_Jodi-Josias-Heineken.jpeg?auto=format,compress&rect=0,0,332,332&w=128&h=128","aYSdDt0YXLCxVbza",{"x":56,"y":56,"zoom":97,"background":98},"Jodi Josias","Global Learning Experience Specialist","team$08052403-a4ce-4d52-8567-e20eea88aacf",{"primary":674,"items":703,"id":704,"slice_type":260,"slice_label":40},{"text":675},[676,681,684,689,694,699],{"type":229,"text":677,"spans":678,"direction":59},"The challenge: Breaking silos within a global giant",[679],{"start":56,"end":680,"type":58},51,{"type":65,"text":682,"spans":683,"direction":59},"Before adopting a collaborative learning strategy, HEINEKEN faced several organizational barriers to learning:",[],{"type":65,"text":685,"spans":686,"direction":59},"1. Inefficient knowledge silos and duplication: With over 85 operating companies (OpCos), knowledge was often shared informally. \"People in different operating companies didn't have visibility,”explains Raquel Ferreira, Learning Experience Specialist. “You would often see similar content being produced multiple times. It wasn’t cost-effective.\"\n",[687],{"start":56,"end":688,"type":58},46,{"type":65,"text":690,"spans":691,"direction":59},"2. Disengaged local communities and cost inefficiencies: Local teams often felt disconnected from global headquarters. They spent budgets on local programs only to have similar versions launched globally. \"This meant local resources were used only to have the plug pulled,\" says Jodi Josias, Learning Experience Specialist. \"It contributed to disengagement.\"\n",[692],{"start":56,"end":693,"type":58},55,{"type":65,"text":695,"spans":696,"direction":59},"3. Inconsistent governance: Admins in different OpCos worked in isolation, leading to a lack of standardized roles and \"lax governance.\" Without clear criteria for Admins and Authors, course quality varied wildly, and navigating the platform became difficult for learners moving between functions.\n",[697],{"start":56,"end":698,"type":58},26,{"type":65,"text":700,"spans":701,"direction":59},"4. Aspiration vs daily practice: While \"Learn, Share, Reapply\" was an existing core value, the company lacked the workflows and technology to make it operational.",[702],{"start":56,"end":269,"type":58},[],"rich_text$3ee55328-ae26-4677-8320-17f35068273c",{"primary":706,"items":752,"id":753,"slice_type":260,"slice_label":40},{"text":707},[708,713,716,724,729,734,738,747,749],{"type":229,"text":709,"spans":710,"direction":59},"The solution: Building a collaborative learning ecosystem",[711],{"start":56,"end":712,"type":58},57,{"type":65,"text":714,"spans":715,"direction":59},"",[],{"type":65,"text":717,"spans":718,"direction":59},"To solve these challenges, HEINEKEN selected 360Learning for three primary reasons: \n",[719],{"start":720,"end":721,"type":105,"data":722},61,83,{"link_type":107,"url":723,"target":109},"https://360learning.com/customers/how-heineken-is-transforming-ld-for-85000-employee/",{"type":65,"text":725,"spans":726,"direction":59},"1. Scalability: Global deployment combined with local flexibility.",[727],{"start":56,"end":728,"type":58},14,{"type":65,"text":730,"spans":731,"direction":59},"2. AI capabilities: Rapid translation and content creation.",[732],{"start":56,"end":733,"type":58},18,{"type":65,"text":735,"spans":736,"direction":59},"3. Ease of use: A simple interface for both admins and learners.\n",[737],{"start":56,"end":728,"type":58},{"type":65,"text":739,"spans":740,"direction":59},"Related: How HEINEKEN is Transforming L&D for 85,000+ Employees with Collaborative Learning",[741,743,744],{"start":56,"end":742,"type":248},91,{"start":56,"end":742,"type":58},{"start":745,"end":742,"type":105,"data":746},9,{"link_type":107,"url":723,"target":109},{"type":65,"text":714,"spans":748,"direction":59},[],{"type":65,"text":750,"spans":751,"direction":59},"Here’s how the team brought collaborative learning to life by focusing on decentralizing L&D and empowering local teams, incorporating AI into their workflows, and establishing core quality standards. ",[],[],"rich_text$9c11fd8f-d7ac-49f4-9d0c-0f39c547bf7c",{"primary":755,"items":770,"id":771,"slice_type":260,"slice_label":40},{"text":756},[757,761,764,767],{"type":758,"text":759,"spans":760,"direction":59},"heading3","Decentralizing L&D: Empowering local teams",[],{"type":65,"text":762,"spans":763,"direction":59},"HEINEKEN empowered local teams to identify and work with their own subject-matter experts (SMEs) to create learning programs.",[],{"type":65,"text":765,"spans":766,"direction":59},"\"360Learning puts us in a position to empower local teams to work with SMEs,” explains Jodi. “They know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\"",[],{"type":65,"text":768,"spans":769,"direction":59},"To put this into practice, they introduced the Learning Academy and the Collaboration Hub.",[],[],"rich_text$9a8ab5c5-657f-47d4-ab6b-b1e1a9a856a3",{"primary":773,"items":778,"id":779,"slice_type":278,"slice_label":40},{"text":774},[775],{"type":65,"text":776,"spans":777,"direction":59},"\"360Learning empowers our local teams to work with SMEs. They [local teams] know their people best; they have the ability to identify, certify, and build relationships with their internal experts to capture and share knowledge locally.\" - Jodi Josias, HEINEKEN",[],[],"highlighted_text$eab76ba2-4d55-4a83-a4f5-8337d8ac0fb1",{"primary":781,"items":816,"id":817,"slice_type":260,"slice_label":40},{"text":782},[783,786,789,791,794,800,805,810,813],{"type":758,"text":784,"spans":785,"direction":59},"A global community of practice for Admins: The Learning Academy\n",[],{"type":65,"text":787,"spans":788,"direction":59},"To solve the historical challenges of isolated workflows and lax governance, HEINEKEN launched a  Learning Academy with support from their Learning Consultant as part of 360Learning's train-the-trainer services. This initiative was designed to move beyond traditional training by creating a global community of practice that bridges the gap between Admins in different OpCos.",[],{"type":65,"text":714,"spans":790,"direction":59},[],{"type":65,"text":792,"spans":793,"direction":59},"Previously, Admins worked in silos, leading to inconsistent content quality and disengaged communities. The Learning Academy addressed this by introducing:\n",[],{"type":65,"text":795,"spans":796,"direction":59},"• Standardized alignment: Annual certifications for Admins, Authors, and Coaches has established a “shared language” and universal quality standards across 85 OpCos.",[797],{"start":798,"end":799,"type":58},2,24,{"type":65,"text":801,"spans":802,"direction":59},"• Connected governance: By training Admins together under one global framework, HEINEKEN transformed them from isolated local teams into a unified network that collaborates on platform design and governance.",[803],{"start":798,"end":804,"type":58},22,{"type":65,"text":806,"spans":807,"direction":59},"• Expert empowerment: The certification process ensures that every contributor, regardless of their region, feels empowered to maintain global standards while sharing local expertise.\n",[808],{"start":798,"end":809,"type":58},20,{"type":65,"text":811,"spans":812,"direction":59},"\"The certification helps people feel empowered to do a great job while ensuring content remains fit for purpose,\" says Raquel. This shift focused the organization on maintaining global excellence rather than merely \"creating courses.\" ",[],{"type":65,"text":814,"spans":815,"direction":59},"When combined with the Collaboration Hub, this connected Admin community can now invite cross-regional Authors to provide nuance and expertise, making every learning path more qualitative and relevant.",[],[],"rich_text$91bb4c68-44ff-48d4-abf8-440c9c157529",{"primary":819,"items":837,"id":838,"slice_type":260,"slice_label":40},{"text":820},[821,824,826,831,834],{"type":758,"text":822,"spans":823,"direction":59},"The Collaboration Hub: Establishing co-authoring",[],{"type":65,"text":714,"spans":825,"direction":59},[],{"type":65,"text":827,"spans":828,"direction":59},"With guidance from a dedicated 360Learning Learning Consultant—who provided bespoke support and workshops on strategy beyond standard technical training—HEINEKEN created the Collaboration Hub, a space where OpCo's learning teams post Learning Needs that SMEs from other regions can fulfill by localizing existing content.",[829],{"start":247,"end":830,"type":58},191,{"type":65,"text":832,"spans":833,"direction":59},"\"Now you can have a local owner in Portugal working on a content project with a local expert in South Africa,\" says Raquel. This co-authoring capability turns individual expertise into scalable assets.",[],{"type":65,"text":835,"spans":836,"direction":59},"For example, \"when one OpCo creates an AI course, another can quickly adapt it for their market,\" says Raquel. \"They ask their own local SMEs to make it contextual for their specific region and then distribute it.” This has broken down silos and ensured employees have the knowledge they need.",[],[],"rich_text$4a24a738-0af1-4706-b84c-ebd6fef9f6aa",{"primary":840,"items":845,"id":846,"slice_type":278,"slice_label":40},{"text":841},[842],{"type":65,"text":843,"spans":844,"direction":59},"“This co-authoring capability allows multiple ‘thinking heads’ to revise and adapt expertise into scalable assets for the entire organization.” - Raquel Ferreira, HEINEKEN",[],[],"highlighted_text$f38b8846-d81b-4720-8840-c864776a597f",{"primary":848,"items":853,"id":854,"slice_type":260,"slice_label":40},{"text":849},[850],{"type":65,"text":851,"spans":852,"direction":59},"Additionally, the 360Learning AI translation feature has reduced deployment time from months to days. “Instead of spending significant time and money on manual translations, we use AI for the initial draft and then have local authors refine it. This ensures our learning paths are ready for local deployment, empowering our teams to share expertise regardless of what language they speak,” explains Raquel.",[],[],"rich_text$5f83e2e0-e044-4b4d-bc7e-ae49f10b8a70",{"primary":856,"items":874,"id":875,"slice_type":260,"slice_label":40},{"text":857},[858,861,863,869,871],{"type":758,"text":859,"spans":860,"direction":59},"Incentivizing Admin and SME contribution: The Global Learning Awards",[],{"type":65,"text":714,"spans":862,"direction":59},[],{"type":65,"text":864,"spans":865,"direction":59},"Admin and SME contribution has been such a success at HEINEKEN that the team launched the Global Learning Awards, recognizing contributors for categories  like\"Best Content Creation\" and \"Highest Collaboration Score.\"",[866],{"start":867,"end":868,"type":58},90,112,{"type":65,"text":714,"spans":870,"direction":59},[],{"type":65,"text":872,"spans":873,"direction":59},"Raquel highlights the strategic impact of this recognition: \"By rewarding these collaborative behaviors, we’ve kept people engaged as well as accelerated knowledge sharing across the organization. “It was an incredible initiative to be a part of and people are still talking about it now!” she says.",[],[],"rich_text$8467e6df-9077-416e-8775-f9c6ffd0593e",{"primary":877,"items":888,"id":889,"slice_type":260,"slice_label":40},{"text":878},[879,882,885],{"type":758,"text":880,"spans":881,"direction":59},"AI: Making speed-to-market a reality ",[],{"type":65,"text":883,"spans":884,"direction":59},"HEINEKEN also integrated AI into its learning strategy with the primary goal of driving efficiency. Using 360Learning’s native AI course builder has been a \"game-changer\" for achieving speed-to-market. ",[],{"type":65,"text":886,"spans":887,"direction":59},"According to Jodi: \"We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs. The AI crafts high-quality content—and even downloadable 'cheat sheets'—directly from those sources. Course authors can then add the human touch. It has transformed our process.\"",[],[],"rich_text$5ebc723c-cc31-4030-8bd0-754d475c1635",{"primary":891,"items":896,"id":897,"slice_type":278,"slice_label":40},{"text":892},[893],{"type":65,"text":894,"spans":895,"direction":59},"\"Speed-to-market is now a reality. We can take disparate documents, load them into 360Learning, and use strategic prompts to outline exactly what our audience needs.\" - Jodi Josias, HEINEKEN",[],[],"highlighted_text$2e8e7a7c-10ab-4dbe-98d3-ef331f371186",{"primary":899,"items":913,"id":914,"slice_type":260,"slice_label":40},{"text":900},[901,904,907,910],{"type":758,"text":902,"spans":903,"direction":59},"The ambassador network: Driving global adoption",[],{"type":65,"text":905,"spans":906,"direction":59},"To ensure local buy-in, HEINEKEN launched a regional Ambassador Program long before the official platform rollout.  Regional Ambassadors—including Jodi himself, who served as an ambassador in his previous role—were embedded into the development phase to co-create the platform’s design governance, and reporting.  ",[],{"type":65,"text":908,"spans":909,"direction":59},"This early involvement shortened feedback loops and built strong regional connections, ensuring the global tool was shaped by local needs from day one.",[],{"type":65,"text":911,"spans":912,"direction":59},"\"The goal was to empower OpCos to own the experience,” Jodi reflects. “By the time we launched, our OpCos had done such amazing work that we had a hard time picking a winner at our Learning Awards ceremony.”",[],[],"rich_text$3ca39abd-499d-49f9-b21a-8185151884ac",{"primary":916,"items":937,"id":938,"slice_type":260,"slice_label":40},{"text":917},[918,923,926,929,934],{"type":229,"text":919,"spans":920,"direction":59},"The results: A bottom-up revolution",[921],{"start":56,"end":922,"type":58},35,{"type":65,"text":924,"spans":925,"direction":59},"Since launching these initiatives, HEINEKEN has seen a dramatic shift in its organizational learning.",[],{"type":758,"text":927,"spans":928,"direction":59},"Strong engagement and reach",[],{"type":65,"text":930,"spans":931,"direction":59},"The shift to a collaborative model has triggered a surge in engagement across the organization. HEINEKEN saw an 86% increase in learning consumption (unique individuals who started courses) over 6 months compared to 12 months on their previous platform.  ",[932],{"start":868,"end":933,"type":58},252,{"type":65,"text":935,"spans":936,"direction":59},"Raquel observes that this high adoption reflects a genuine cultural appetite for learning: \"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale\"",[],[],"rich_text$1c070226-e3fb-4842-93f8-122efa278ee6",{"primary":940,"items":945,"id":946,"slice_type":278,"slice_label":40},{"text":941},[942],{"type":65,"text":943,"spans":944,"direction":59},"\"This showed us that people were willing to learn when they had the right tools for it and peer learning wasn't just a nice idea—it really was a necessity at our scale.\" - Raquel Ferreira, HEINEKEN",[],[],"highlighted_text$274318f6-4d68-4224-9ef2-67ffe6da94e0",{"primary":948,"items":974,"id":975,"slice_type":260,"slice_label":40},{"text":949},[950,953,956,959,962,965,968,971],{"type":758,"text":951,"spans":952,"direction":59},"Rapid (and impactful) content creation",[],{"type":65,"text":954,"spans":955,"direction":59},"The \"create once, deploy many\" philosophy is delivering tangible results:",[],{"type":65,"text":957,"spans":958,"direction":59},"• Over 1,200 new courses created since go-live",[],{"type":65,"text":960,"spans":961,"direction":59},"• 50 courses shared in the Collaboration Hub within just two weeks.",[],{"type":65,"text":963,"spans":964,"direction":59},"• 155 Learning Needs raised in less than four months.",[],{"type":758,"text":966,"spans":967,"direction":59},"Local success in Egypt",[],{"type":65,"text":969,"spans":970,"direction":59},"The impact of collaborative learning is best seen at a local level, such as a learning program in Egypt. By combining global content and leveraging the platform’s ability to author custom content and schedule integrated classroom sessions, they created their own blended data Literacy path. ",[],{"type":65,"text":972,"spans":973,"direction":59},"As Jodi explains, “this enabled participants to apply global concepts to various business use cases in their day-to-day environments, ensuring the learning was practical, repeatable, and directly linked to their roles.\"",[],[],"rich_text$7fb6e495-ae27-49ed-9a0c-7e09b26fd822",{"primary":977,"items":1001,"id":1002,"slice_type":260,"slice_label":40},{"text":978},[979,982,985,989,993,998],{"type":758,"text":980,"spans":981,"direction":59},"Beyond the platform: Strategic impact",[],{"type":65,"text":983,"spans":984,"direction":59},"The partnership with 360Learning and deployment of collaborative learning has transformed HEINEKEN’s \"Learn, Share, Reapply\" ethos into a measurable competitive advantage. By moving beyond a top-down model, the company has addressed its core operational challenges through a decentralized, high-velocity ecosystem.",[],{"type":65,"text":986,"spans":987,"direction":59},"• Eliminating silos and skills gaps: The \"create once, deploy many\" philosophy has turned isolated expertise into a global asset. With 155 Learning Needs identified and over 1,200 courses created, HEINEKEN ensures that local teams rapidly close skill gaps by sharing and adapting proven, peer-vetted content rather than duplicating effort.",[988],{"start":798,"end":922,"type":58},{"type":65,"text":990,"spans":991,"direction":59},"• Operational cost effectiveness: HEINEKEN has replaced expensive, redundant local programs with a co-authoring model. By allowing operating companies to fulfill global Learning Needs through localization, the organization ensures that budgets are spent on high-impact contextualization rather than starting from scratch.",[992],{"start":798,"end":298,"type":58},{"type":65,"text":994,"spans":995,"direction":59},"• Time efficiency and speed-to-market: AI-driven workflows have made \"speed-to-market a reality.\" Native AI tools and automated translation have slashed deployment times from months to days, allowing the organization to respond to business needs in real-time.",[996],{"start":798,"end":997,"type":58},37,{"type":65,"text":999,"spans":1000,"direction":59},"360Learning has been more than just a piece of new tech for HEINEKEN. As Jodi concludes, \"it has allowed us to come together as one big learning community and has sparked a new mindset where collaborative learning is our biggest strength.”",[],[],"rich_text$13a17787-9551-43f8-bedf-cc56bce249ad",{"primary":1004,"items":1039,"id":1040,"slice_type":627,"slice_label":40},{"document":1005},{"id":441,"type":442,"tags":1006,"lang":6,"slug":444,"first_publication_date":445,"last_publication_date":446,"uid":447,"data":1007,"link_type":134,"key":1038,"isBroken":136},[],{"body":1008,"form_config":1036},[1009,1027],{"variation":451,"version":452,"items":1010,"primary":1023,"id":483,"slice_type":484,"slice_label":40},[1011,1015,1019],{"benefit_icon":1012,"benefit_copy":463},{"dimensions":1013,"alt":40,"copyright":40,"url":458,"id":459,"edit":1014},{"width":457,"height":457},{"x":56,"y":56,"zoom":461,"background":462},{"benefit_icon":1016,"benefit_copy":470},{"dimensions":1017,"alt":40,"copyright":40,"url":467,"id":468,"edit":1018},{"width":457,"height":457},{"x":56,"y":56,"zoom":461,"background":462},{"benefit_icon":1020,"benefit_copy":477},{"dimensions":1021,"alt":40,"copyright":40,"url":474,"id":475,"edit":1022},{"width":457,"height":457},{"x":56,"y":56,"zoom":461,"background":462},{"title":1024},[1025],{"type":53,"text":481,"spans":1026,"direction":59},[],{"variation":451,"version":452,"items":1028,"primary":1029,"id":500,"slice_type":501,"slice_label":40},[],{"top_form_title":1030,"background_image":1033},[1031],{"type":53,"text":490,"spans":1032,"direction":59},[],{"dimensions":1034,"alt":496,"copyright":40,"url":497,"id":498,"edit":1035},{"width":494,"height":495},{"x":56,"y":56,"zoom":97,"background":98},{"id":503,"type":504,"tags":1037,"lang":6,"slug":447,"first_publication_date":506,"last_publication_date":507,"link_type":134,"key":623,"isBroken":136},[],"682ce14d-0867-4994-bc23-b901ce5ea72a",[],"conversion_form$3ba62a0d-5030-4ebb-8e5e-c4422baf875c",{"primary":1042,"items":1045,"id":2389,"slice_type":1356,"slice_label":40},{"title":1043,"cta_active":136,"cta_type":622,"cta_label":40,"cta_link":1044},[],{"link_type":635},[1046,1418,1835],{"resource":1047},{"id":1048,"type":41,"tags":1049,"lang":6,"slug":1050,"first_publication_date":1051,"last_publication_date":1052,"uid":1053,"data":1054,"link_type":134,"key":1417,"isBroken":136},"aMgqYBAAACMAVGbW",[],"how-heineken-is-transforming-ld-for-85000-employees-with-collaborative-learning","2025-09-16T13:09:18+0000","2026-02-10T08:53:55+0000","how-heineken-is-transforming-ld-for-85000-employee",{"body":1055,"tags":1357,"company_logo":1381,"illustration":1387,"key_figures":1393,"title":1412,"reading_time":1416},[1056,1073,1084,1119,1148,1162,1184,1192,1203,1246,1254,1274,1282,1298,1306,1317,1324],{"primary":1057,"items":1061,"id":1072,"slice_type":224,"slice_label":40},{"team_title":1058},[1059],{"type":229,"text":651,"spans":1060,"direction":59},[],[1062],{"profile_picture":1063,"name":1070,"role":1071},{"dimensions":1064,"alt":1065,"copyright":40,"url":1066,"id":1067,"edit":1068},{"width":207,"height":207},"geraldine-murphy-heineken","https://images.prismic.io/360learning/aMlafGGNHVfTPRoP_GMportrait.jpg?auto=format,compress&rect=240,0,960,960&w=128&h=128","aMlafGGNHVfTPRoP",{"x":1069,"y":56,"zoom":97,"background":98},240,"Geraldine Murphy","Global Learning Experience Manager","team$5188089d-ff9f-49da-bec1-a2143b787f3a",{"primary":1074,"items":1082,"id":1083,"slice_type":260,"slice_label":40},{"text":1075},[1076,1079],{"type":229,"text":1077,"spans":1078,"direction":59},"A small team with a global mission",[],{"type":65,"text":1080,"spans":1081,"direction":59},"The learning and development initiatives at HEINEKEN are spearheaded by a three-person Global L&D Center of Excellence. Based in Amsterdam, their role is to enable the local learning and HR teams across HEINEKEN’s 85 operating companies. This decentralized model means the team's primary \"customers\" are these local teams, who in turn serve the company's employees.",[],[],"rich_text$278707f3-ab99-4421-8a4f-6a44af76e61f",{"primary":1085,"items":1117,"id":1118,"slice_type":260,"slice_label":40},{"text":1086},[1087,1090,1093,1096,1100,1104,1109,1114],{"type":229,"text":1088,"spans":1089,"direction":59},"The challenge: From the \"wild west\" to a unified strategy",[],{"type":65,"text":1091,"spans":1092,"direction":59},"With such a vast distributed workforce, HEINEKEN faced a huge challenge: how to deliver learning that was both strategically aligned at the global level and flexible enough for local needs.",[],{"type":65,"text":1094,"spans":1095,"direction":59},"HEINEKEN faced four main challenges.",[],{"type":65,"text":1097,"spans":1098,"direction":59},"1. Fragmented learning – 85 operating companies managed training independently, resulting in duplication, inconsistent quality, and limited ownership.\n",[1099],{"start":56,"end":804,"type":58},{"type":65,"text":1101,"spans":1102,"direction":59},"2. Content clutter – Years of accumulated material made it hard for learners to find relevant resources. “Mandatory training wasn’t being done particularly well,” recalls Geraldine Murphy, Global Learning Experience Manager. “Our previous system had become the ‘wild west’—with little ownership or strategy.”\n",[1103],{"start":56,"end":733,"type":58},{"type":65,"text":1105,"spans":1106,"direction":59},"3. Low engagement – Learners were overwhelmed by confusing navigation, while admins found the system slow and unrewarding. “People should spend their time learning skills, not learning how to use the platform,” Geraldine explains.\n",[1107],{"start":56,"end":1108,"type":58},17,{"type":65,"text":1110,"spans":1111,"direction":59},"4. Poor mobile access – A modern workforce needed seamless, on-the-go learning, but the system couldn’t deliver.\n",[1112],{"start":56,"end":1113,"type":58},21,{"type":65,"text":1115,"spans":1116,"direction":59},"The company needed more than a new platform—they needed a partner to capture proprietary skills, drive engagement, harness AI, and build toward a skills-driven talent marketplace.",[],[],"rich_text$23c71a69-5e0c-41c3-85fa-ad1210d8fbbe",{"primary":1120,"items":1146,"id":1147,"slice_type":260,"slice_label":40},{"text":1121},[1122,1125,1128,1133,1138,1143],{"type":229,"text":1123,"spans":1124,"direction":59},"The solution: Collaborative, AI-powered learning at scale",[],{"type":65,"text":1126,"spans":1127,"direction":59},"To solve these challenges, HEINEKEN selected 360Learning after a rigorous RFP process. The choice was driven by three differentiators that matched their transformation goals:\n",[],{"type":65,"text":1129,"spans":1130,"direction":59},"1. Scalability for global deployment with local flexibility.",[1131],{"start":56,"end":1132,"type":58},60,{"type":65,"text":1134,"spans":1135,"direction":59},"2. AI-powered tools for translation, content creation, and speed of delivery.",[1136],{"start":56,"end":1137,"type":58},77,{"type":65,"text":1139,"spans":1140,"direction":59},"3. Ease of use for both admins and learners, reducing overload and duplication.",[1141],{"start":56,"end":1142,"type":58},79,{"type":65,"text":1144,"spans":1145,"direction":59},"Here’s how the team brought their new learning strategy to life by focusing on community and peer-to-peer knowledge sharing:",[],[],"rich_text$a87b3e2c-f43d-43d0-b038-a8fd202b2dfd",{"primary":1149,"items":1160,"id":1161,"slice_type":260,"slice_label":40},{"text":1150},[1151,1154,1157],{"type":758,"text":1152,"spans":1153,"direction":59},"Collaborative learning to engage every level of the business",[],{"type":65,"text":1155,"spans":1156,"direction":59},"The launch of their learning platform, UBREW (powered by 360Learning) has enabled new global and functional academies, ensuring consistent structure while allowing local adaptation. A customized mobile app gives employees easy access anytime, anywhere.",[],{"type":65,"text":1158,"spans":1159,"direction":59},"To build community, HEINEKEN  launched a global ambassador network, a shared knowledge center, and a playful “Little Green Learning Book” to guide employees through the change. Role-based training certifies admins, authors, and coaches, empowering subject-matter experts (SMEs) to create and share high-quality content autonomously.",[],[],"rich_text$6d02fad7-4d2c-4558-84bd-ac5e10e229db",{"primary":1163,"items":1182,"id":1183,"slice_type":260,"slice_label":40},{"text":1164},[1165,1168,1171,1175,1179],{"type":758,"text":1166,"spans":1167,"direction":59},"AI for impact: Faster, smarter, global delivery",[],{"type":65,"text":1169,"spans":1170,"direction":59},"360Learning’s AI-powered authoring has transformed how content is created and deployed at HEINEKEN:",[],{"type":65,"text":1172,"spans":1173,"direction":59},"AI course creation helps respond even more quickly to emerging business needs.\n",[1174],{"start":56,"end":733,"type":58},{"type":65,"text":1176,"spans":1177,"direction":59},"Automatic translations let the team “design once, deploy everywhere,” eliminating the need for    50 separate local adaptations.\n",[1178],{"start":56,"end":804,"type":58},{"type":65,"text":1180,"spans":1181,"direction":59},"As Geraldine explains, “from a cost perspective, we’re saving significantly by reducing reliance on external vendors. And the speed—AI translations and the end-to-end process of developing a course, translating it, doing quality assurance and deploying it, the speed in which we can now do that in 360Learning is phenomenal.”",[],[],"rich_text$8a340bde-886a-4127-a564-7eef12978467",{"primary":1185,"items":1190,"id":1191,"slice_type":278,"slice_label":40},{"text":1186},[1187],{"type":65,"text":1188,"spans":1189,"direction":59},"\"The speed in which we can now develop a course, translate it, do quality assurance, and deploy it with 360Learning is phenomenal.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$569c1c97-ab70-4d28-b71a-0c92aa578fc0",{"primary":1193,"items":1201,"id":1202,"slice_type":260,"slice_label":40},{"text":1194},[1195,1198],{"type":758,"text":1196,"spans":1197,"direction":59},"An easy to use, skills-focused learning platform",[],{"type":65,"text":1199,"spans":1200,"direction":59},"360Learning’s tagging and taxonomy tools have supported the platform change. Learners can now search by competencies and skills, while global product owners can monitor learning needs submitted by employees, identify emerging skills gaps and the SMEs that can help fill that gap. “That’s super smart,” says Geraldine. This allows the team to keep a pulse on all the skills within the business and  HEINEKEN will be exploring skills-based learning in even more detail in the next 12 months.",[],[],"rich_text$e6657d82-9761-48f2-be7c-a8355c825b54",{"primary":1204,"items":1244,"id":1245,"slice_type":260,"slice_label":40},{"text":1205},[1206,1209,1212,1215,1218,1222,1225,1228,1231,1233,1236,1239,1242],{"type":229,"text":1207,"spans":1208,"direction":59},"The implementation: Seven months from start to finish",[],{"type":65,"text":1210,"spans":1211,"direction":59},"The implementation of 360Learning was ambitious: a complete migration, rebuild, and relaunch in just seven months. ",[],{"type":65,"text":1213,"spans":1214,"direction":59},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation,” says Geraldine. “We retired nearly 50% of our old content, because it wasn’t being used, wasn’t owned, or wasn’t relevant. That allowed us to start fresh.”",[],{"type":65,"text":1216,"spans":1217,"direction":59},"The scope of work was staggering. The team of three had to:",[],{"type":65,"text":1219,"spans":1220,"direction":59},"•  Rebuild more than 1,000  learning Paths",[1221],{"start":97,"end":570,"type":58},{"type":65,"text":1223,"spans":1224,"direction":59},"•  Launch new global academies and a HEINEKEN Academy",[],{"type":65,"text":1226,"spans":1227,"direction":59},"•  Integrate global catalogues,  Outlook and productivity tools",[],{"type":65,"text":1229,"spans":1230,"direction":59},"•  Run a comprehensive communications and change management program (including regional         ambassadors, weekly drop-ins, a launch playbook, and operating procedures for admins and         authors)\n\n•  Design and develop a learning academy with a catalogue of role-based training and create a          cycle of certification around upskilling for Authors, Coaches and Admins",[],{"type":65,"text":714,"spans":1232,"direction":59},[],{"type":65,"text":1234,"spans":1235,"direction":59},"“There was nervousness at the start—was this even possible on such an aggressive timeline?” Geraldine recalls. “But we had no choice. The old system was being switched off and downtime wasn’t an option.”",[],{"type":65,"text":1237,"spans":1238,"direction":59},"To keep the project moving, the team relied heavily on strong stakeholder management. A steering committee was set up to help navigate challenges, align priorities, and secure executive sponsorship when tough decisions had to be made. “Some of those conversations were very challenging,” Geraldine noted. “But the steering committee gave us the backing and influence we needed to overcome sticking points and keep momentum.”",[],{"type":65,"text":1240,"spans":1241,"direction":59},"360Learning’s team also played a critical role in guiding the project. “I have to call out Carolyn Li and Alastair Buckle from 360Learning,” Geraldine says. “They were fantastic. They leaned in, understood our challenges, and kept us moving forward at pace. They were responsive and active, and we couldn’t have done it without those two. It was a great collaboration.”",[],{"type":65,"text":714,"spans":1243,"direction":59},[],[],"rich_text$24d4f3bd-3922-4740-90a3-c9ce639702d9",{"primary":1247,"items":1252,"id":1253,"slice_type":278,"slice_label":40},{"text":1248},[1249],{"type":65,"text":1250,"spans":1251,"direction":59},"“In moving to 360Learning, this was never just a system change—it was the start of a transformation.” - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$c9d1cc98-a29b-4385-9363-c2159ca49e06",{"primary":1255,"items":1272,"id":1273,"slice_type":260,"slice_label":40},{"text":1256},[1257,1260,1263,1266,1269],{"type":229,"text":1258,"spans":1259,"direction":59},"The results so far: Crushing benchmarks and gaining momentum",[],{"type":65,"text":1261,"spans":1262,"direction":59},"Despite the scale and compressed timeline, the launch exceeded expectations.",[],{"type":65,"text":1264,"spans":1265,"direction":59},"Within the first six weeks:\n",[],{"type":65,"text":1267,"spans":1268,"direction":59},"• 25% of all colleagues were active in the system, smashing the benchmark KPI of 20%\n\n• In the APAC region, every operating company beat the average activation rate\n\n• In just 1.5 months, the platform had already achieved 65% of the annual engagement seen in           the old system\n\n“These numbers show the scale of what we’ve achieved,” says Geraldine. “Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.”",[],{"type":65,"text":1270,"spans":1271,"direction":59},"Creating a space to train and certify stakeholders with different platform roles was a key feature of the implementation. This role-based upskilling was recognized as “best in class” by 360Learning’s team.",[],[],"rich_text$cf93e7ca-fd06-40d5-a92c-ff2c68d99b1a",{"primary":1275,"items":1280,"id":1281,"slice_type":278,"slice_label":40},{"text":1276},[1277],{"type":65,"text":1278,"spans":1279,"direction":59},"\"Doing this kind of transformation at a company our size is incredibly difficult. To see adoption this high so quickly is something we’re really proud of.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$f8246ac3-3492-4e49-a33f-87f4151f6ffb",{"primary":1283,"items":1296,"id":1297,"slice_type":260,"slice_label":40},{"text":1284},[1285,1288,1291,1294],{"type":229,"text":1286,"spans":1287,"direction":59},"The next phase of collaborative learning",[],{"type":65,"text":1289,"spans":1290,"direction":59},"For HEINEKEN, 360Learning is more than a platform—it’s the foundation of their future talent strategy.\n\n “Learning is part of our bigger master plan,” Geraldine explains. “‘UBREW,’ is the first step toward a talent marketplace where AI will map skills and identify gaps. Next, we’ll upskill the business where needed and give people equitable career opportunities—using UBREW to capture skills data, generate insights, and link training to those gaps.”",[],{"type":65,"text":1292,"spans":1293,"direction":59},"The company is also expanding collaborative learning, encouraging SMEs to co-author and share knowledge. “We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.”",[],{"type":65,"text":714,"spans":1295,"direction":59},[],[],"rich_text$3c009a59-00b0-46fa-9aa3-ec3a9d9a374c",{"primary":1299,"items":1304,"id":1305,"slice_type":278,"slice_label":40},{"text":1300},[1301],{"type":65,"text":1302,"spans":1303,"direction":59},"\"We already have a principle of ‘learn, share, reapply.’ Now we want to take that further—empowering experts to collaborate directly on the platform so we don’t lose proprietary skills when people leave.\" - Geraldine Murphy, HEINEKEN",[],[],"highlighted_text$6e4169ef-23bf-4254-a56e-4648654f8965",{"primary":1307,"items":1315,"id":1316,"slice_type":260,"slice_label":40},{"text":1308},[1309,1312],{"type":65,"text":1310,"spans":1311,"direction":59},"AI will shape HEINEKEN’s content strategy through a ‘build, borrow, buy, or bot’ model. “For long-term content, we’ll invest and build. For quick needs, AI can generate material that SMEs refine. It’s about choosing the right tool for the job.”",[],{"type":65,"text":1313,"spans":1314,"direction":59},"Ultimately, HEINEKEN sees 360Learning as the driver of a cultural shift. By combining collaborative learning, AI-powered impact, and a skills-first mindset, HEINEKEN is laying the foundation for a future where every employee can multiply their impact and advance their professional 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Around 300 active authors (course creators) with subject-matter expertise contribute digital training courses to the platform, while 1,200 referents manage the associated training courses.",[1623],{"start":1624,"end":1625,"type":105,"data":1626},38,47,{"id":125,"type":126,"tags":1627,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"link_type":134,"isBroken":136},[],{"type":65,"text":1629,"spans":1630},"One of the goals of these communities is to help make knowledge-sharing a habit, by getting SMEs involved in creating training courses. The more they’re asked to create content and see the rewards, the more motivated they are to share their knowledge: it's a virtuous circle of knowledge. Everybody gets involved: authors, administrators, center managers... 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Authors on the ground were able to easily create content, and adopted the tool and its hyper-intuitive interface very quickly!\"",[2212],{"start":56,"end":2213,"type":58},203,[2215],{},"highlighted_text$1bed5daf-502e-4c13-9ddb-25c26058459e",{"primary":2218,"items":2226,"id":2228,"slice_type":260,"slice_label":40},{"text":2219},[2220,2223],{"type":65,"text":2221,"spans":2222},"To capitalize on in-house knowledge, Gauthier and his team took matters one step further by breaking down the barriers to creation, making it possible to create training courses truly relevant to teams working on the field. With a link directly available on Arkema's intranet, employees can easily volunteer to receive author permissions and start creating their own courses to address their team's needs. 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industry",[2511],{"start":56,"end":457,"type":58},{"type":65,"text":2513,"spans":2514,"direction":59},"For a luxury brand like Equinox, \"good enough\" isn't an option. Their team of personal trainers, sales associates, and Pilates instructors are the face of the brand—each requiring deep, proprietary knowledge to deliver the premium experience clients expect.",[],{"type":65,"text":2516,"spans":2517,"direction":59},"However, their legacy LMS wasn’t keeping pace.",[],{"type":65,"text":2519,"spans":2520,"direction":59},"Eddie Dunn, Learning Development Specialist, and the Equinox L&D team were facing classic enterprise hurdles:",[2521],{"start":56,"end":2383,"type":105,"data":2522},{"link_type":107,"url":2523,"target":109},"https://www.linkedin.com/in/eddiedunnv/",{"type":65,"text":2525,"spans":2526,"direction":59},"A clunky interface that felt like a chore. The previous platform's outdated UI/UX didn't reflect Equinox's design-forward brand, making learning feel like an administrative burden rather than a growth opportunity.",[2527],{"start":56,"end":2009,"type":58},{"type":65,"text":2529,"spans":2530,"direction":59},"L&D as gatekeepers, not enablers. The team wanted to tap into Equinox's robust network of internal experts, but their previous platform made it difficult for SMEs to contribute. As Danny Phang, Equinox’s Head of Learning and Development, explains: \"We were kind of the obstacle because we were guarding the gates of the LMS.\"",[2531,2533],{"start":56,"end":2532,"type":58},34,{"start":2534,"end":2535,"type":105,"data":2536},181,192,{"link_type":107,"url":2537,"target":109},"https://www.linkedin.com/in/danny-phang/",{"type":65,"text":2539,"spans":2540,"direction":59},"Limited visibility into what mattered. Without robust reporting, the team couldn't move beyond vanity metrics to understand real business impact.",[2541],{"start":56,"end":1696,"type":58},[],"rich_text$092db53c-3e97-437d-bfef-445c43e2fac5",{"primary":2545,"items":2550,"id":2551,"slice_type":278,"slice_label":40},{"text":2546},[2547],{"type":65,"text":2548,"spans":2549,"direction":59},"\"Ultimately, we were looking for a better learner experience all around. Learning at Equinox is very central to the employee experience and how we cultivate talent. We needed a platform that had better UI/UX, better authoring capabilities, collaborative features, and reporting.\" — Eddie Dunn, Equinox",[],[],"highlighted_text$1f243f13-4aaf-495f-9a21-e5d38dcd5031",{"primary":2553,"items":2558,"id":2559,"slice_type":260,"slice_label":40},{"text":2554},[2555],{"type":65,"text":2556,"spans":2557,"direction":59},"The team needed a way to capture proprietary knowledge from their internal experts, deliver it in an engaging way to every employee in the time of need, and prove its impact with data.",[],[],"rich_text$9149f8d0-1385-4b34-872d-3b32a82c4ba7",{"primary":2561,"items":2566,"id":2567,"slice_type":278,"slice_label":40},{"text":2562},[2563],{"type":65,"text":2564,"spans":2565,"direction":59},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand.\" - Eddie Dunn, Equinox",[],[],"highlighted_text$f8f81717-dee1-416c-8109-7ba8442b157a",{"primary":2569,"items":2651,"id":2652,"slice_type":260,"slice_label":40},{"text":2570},[2571,2575,2578,2583,2586,2589,2592,2595,2599,2602,2605,2608,2611,2617,2621,2624,2627,2630,2633,2637,2640,2643,2646],{"type":229,"text":2572,"spans":2573,"direction":59},"The solution: A modern platform built for collaboration",[2574],{"start":56,"end":693,"type":58},{"type":65,"text":2576,"spans":2577,"direction":59},"Equinox chose 360Learning to move away from top-down, antiquated training and toward a culture of collaborative learning. Here's how they did it:",[],{"type":758,"text":2579,"spans":2580,"direction":59},"1. A UI/UX that matches their brand standard",[2581],{"start":56,"end":2582,"type":58},44,{"type":65,"text":2584,"spans":2585,"direction":59},"For Equinox, aesthetics aren't superficial—they're strategic. The learning platform needed to reflect the premium experience their brand delivers every day.",[],{"type":65,"text":2587,"spans":2588,"direction":59},"\"The UX and UI of 360Learning is modern, it's intuitive, and it's well suited to our brand,\" Eddie explains. \"As a design-forward brand, 360Learning matches the vibe and experience that we try to cultivate for both our clients and our employees.\"",[],{"type":65,"text":2590,"spans":2591,"direction":59},"Beyond looks, 360Learning offered deep customization. Each function—sales, personal training, Pilates—got its own branded group page. \"We have different banner images, carousel images, gallery widgets to take them to different places and provide information that's useful and specific to those particular functions,\" Eddie notes.",[],{"type":65,"text":2593,"spans":2594,"direction":59},"The result? Learning became central to the employee experience rather than an administrative box to check.",[],{"type":758,"text":2596,"spans":2597,"direction":59},"2. Democratizing learning: From gatekeepers to enablers",[2598],{"start":56,"end":693,"type":58},{"type":65,"text":2600,"spans":2601,"direction":59},"Equinox didn't just switch platforms—they shifted their entire learning philosophy.",[],{"type":65,"text":2603,"spans":2604,"direction":59},"\"One of the big reasons we made the shift to 360Learning was the premise of democratizing learning,\" Danny explains. \"We wanted to open up that funnel to a larger audience for them to be able to teach courses and content that they are experts in, that they feel passionate about.\"",[],{"type":65,"text":2606,"spans":2607,"direction":59},"Now, Equinox's network of world-class fitness educators and sales experts can co-create content directly in the platform. The L&D team provides quality control, but they're no longer bottlenecks.",[],{"type":65,"text":2609,"spans":2610,"direction":59},"To scale this approach, they've built a \"Theme Toolbox\"—a “teach the teacher” course that guides subject-matter experts on how to become course authors. ",[],{"type":65,"text":2612,"spans":2613,"direction":59},"For Theresa Thurau, an Instructional Designer who worked on Equinox’s groundbreaking women's health certification, collaborative learning accelerates knowledge transmission: \"We've been in the habit of making learning activities where they have to talk to each other in the comments—creating our own version of a discussion board within the courses. That's where we see collaborative learning helping our learners too, having them bounce ideas off of each other and have conversations because that's how our field learns best: by talking to each other.\"",[2614],{"start":1718,"end":733,"type":105,"data":2615},{"link_type":107,"url":2616,"target":109},"https://www.linkedin.com/in/theresa-thurau/",{"type":758,"text":2618,"spans":2619,"direction":59},"3. Flexible authoring: Innovative assessment design",[2620],{"start":56,"end":680,"type":58},{"type":65,"text":2622,"spans":2623,"direction":59},"For Equinox's women's health certification, the team needed to test coaches on complex decision-making across multiple women's life stages.",[],{"type":65,"text":2625,"spans":2626,"direction":59},"Traditional LMS platforms would have forced coaches to write laborious essays covering every scenario. 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L&D processes to meet the demands of their fast-growing organization, thanks to an increasing number of business acquisitions. ",[3125],{"start":594,"end":3126,"type":58},185,{"type":65,"text":714,"spans":3128,"direction":59},[],{"type":758,"text":3130,"spans":3131,"direction":59},"No centralized system to support and scale expert-led training",[3132],{"start":56,"end":3133,"type":58},62,{"type":65,"text":3135,"spans":3136,"direction":59},"Prior to using 360Learning, Chuze Fitness struggled to effectively leverage their subject-matter experts (SMEs) to upskill their full workforce. The experts couldn’t be at all their gym locations simultaneously, which limited the reach and impact of their expertise and made it difficult to ensure consistent training quality across different sites.",[3137],{"start":3138,"end":3139,"type":58},218,266,{"type":65,"text":3141,"spans":3142,"direction":59},"Despite this, Chuze Fitness’s L&D team knew that having SMEs champion their learning strategy would add tremendous value. However, enabling experts wasn’t scalable and difficult to manage. Chuze Fitness needed a solution that would allow their SMEs to engage with learners more effectively and provide a richer, more interactive training experience. ",[3143],{"start":3144,"end":2299,"type":58},232,{"type":65,"text":714,"spans":3146,"direction":59},[],{"type":758,"text":3148,"spans":3149,"direction":59},"Generic, manual L&D was painfully slow and hard to measure",[3150],{"start":56,"end":3151,"type":58},58,{"type":65,"text":3153,"spans":3154,"direction":59},"Originally, all training materials at Chuze Fitness were manually created from scratch and spread across Google Docs, Slides, and Sheets. The content was basic and straight to the point, but left their learners wanting more.",[3155],{"start":3156,"end":3157,"type":58},187,223,{"type":65,"text":3159,"spans":3160,"direction":59},"As the company grew, tracking training completion and performance became a major pain point for them, as documentation in different places led to disorganization and inefficiencies.",[],{"type":65,"text":3162,"spans":3163,"direction":59},"At the time, Chuze Fitness was motivating employees to complete training with monetary incentives. However, because manually measuring these statistics was prone to error, it was impossible for the company to accurately compensate employees based on true training completion figures. ",[],{"type":65,"text":3165,"spans":3166,"direction":59},"Additionally, conducting all their training sessions 1:1 and in-person was costly and time-consuming. This overreliance on in-person training caused some managers to struggle with balancing virtual and live training, even after more digital solutions were implemented.",[3167],{"start":420,"end":3168,"type":58},100,{"type":758,"text":3170,"spans":3171,"direction":59},"\nMissing the right tools to engage and train a younger workforce",[3172],{"start":97,"end":457,"type":58},{"type":65,"text":3174,"spans":3175,"direction":59},"A large part of Chuze Fitness’s workforce is a younger, tech-savvy demographic. Before adopting 360Learning, the L&D team’s manual training methods relied heavily on static, generic content, which failed to capture the attention of learners who prefer interactive and visually engaging digital experiences akin to social media.",[3176,3178],{"start":1383,"end":3177,"type":58},197,{"start":3179,"end":3180,"type":58},245,305,{"type":65,"text":3182,"spans":3183,"direction":59},"This disconnect resulted in low completion rates and a general lack of enthusiasm for training initiatives. The lack of a centralized, modern learning platform meant that training content often felt disjointed and ad hoc, making it difficult for Chuze Fitness to motivate their employees to fully participate and engage with the material.\n",[3184],{"start":693,"end":3185,"type":58},106,{"type":758,"text":3187,"spans":3188,"direction":59},"Lack of standardization made it difficult for staff to provide consistent customer experiences",[3189],{"start":56,"end":589,"type":58},{"type":65,"text":3191,"spans":3192,"direction":59},"As a growing company that was also acquiring other gyms, it became very apparent that the way they were training talent was not scalable. A lack of standardization led to discrepancies in training quality and processes, and even some business operations across different gym locations. ",[3193],{"start":3194,"end":3138,"type":58},171,{"type":65,"text":3196,"spans":3197,"direction":59},"There were significant challenges with verifying how training was being conducted–and therefore difficult to hold trainers truly accountable–along with a constant concern over how to authentically introduce and integrate Chuze’s culture and processes to existing gyms that were newly acquired into the brand.",[3198],{"start":421,"end":3199,"type":58},140,{"type":65,"text":3201,"spans":3202,"direction":59},"To support their rapid expansion successfully, Chuze Fitness needed a single source of truth for all their training materials to create a scalable solution that could maintain their unique culture and ensure consistent processes across all their locations–and on top of all that, prove the impact of their L&D efforts. ",[3203],{"start":3204,"end":3205,"type":58},67,125,[],"rich_text$c414c1dc-af67-4106-b173-80aa48c2aa4f",{"primary":3209,"items":3215,"id":3216,"slice_type":278,"slice_label":40},{"text":3210},[3211],{"type":65,"text":3212,"spans":3213,"direction":59},"\"Before 360Learning, everything was manual. Now, I can't imagine a world without it. We've brought learning to life for our employees and shown that their L&D team is made up of real people that the rest of the company can interact with. We've become celebrities within our own org!\" - Jess Garcia, L&D Manager",[3214],{"start":56,"end":1656,"type":248},[],"highlighted_text$253ab686-b54a-4042-a28a-f11cbf00f65c",{"primary":3218,"items":3237,"id":3238,"slice_type":260,"slice_label":40},{"text":3219},[3220,3223,3229],{"type":229,"text":3221,"spans":3222,"direction":59},"The Solution",[],{"type":65,"text":3224,"spans":3225,"direction":59},"Chuze Fitness was looking for a centralized platform that could streamline their training processes, provide accurate tracking, facilitate the sharing of expert knowledge at scale, and engage their young, tech-savvy workforce. ",[3226],{"start":3227,"end":3228,"type":58},184,227,{"type":65,"text":3230,"spans":3231,"direction":59},"They needed an LMS that was user-friendly, customizable, and capable of supporting their growing needs. After evaluating several options, including Docebo and SparkLearn, they chose 360Learning for its engaging interface, ease of content creation, and robust data analytics.",[3232],{"start":3233,"end":3234,"type":105,"data":3235},182,193,{"id":140,"type":126,"tags":3236,"lang":6,"slug":142,"first_publication_date":129,"last_publication_date":143,"uid":144,"link_type":134,"isBroken":136},[],[],"rich_text$993e93b5-c24f-476f-9f49-37ac8bd1bb9b",{"primary":3240,"items":3247,"id":3248,"slice_type":278,"slice_label":40},{"text":3241},[3242],{"type":65,"text":3243,"spans":3244,"direction":59},"“We knew that with pretty much any LMS there would be stats and data, but we wanted a platform that felt like Chuze. We have a younger workforce and we wanted something that is going to draw their attention and have a high adoption rate.” - Carissa Ouellette, Learning & Development Director",[3245],{"start":56,"end":3246,"type":248},239,[],"highlighted_text$404c7e63-3547-4c99-877a-1978573d2b6f",{"primary":3250,"items":3264,"id":3265,"slice_type":260,"slice_label":40},{"text":3251},[3252,3256,3261],{"type":758,"text":3253,"spans":3254,"direction":59},"Implementing 360Learning",[3255],{"start":56,"end":799,"type":58},{"type":65,"text":3257,"spans":3258,"direction":59},"The transition to 360Learning marked a significant turning point for Chuze Fitness. The platform allowed them to create a single source of truth for all training materials, ensuring consistency and accuracy across all locations–but also to develop and grow a robust learning culture. ",[3259],{"start":3260,"end":3194,"type":58},120,{"type":65,"text":3262,"spans":3263,"direction":59},"The implementation process was smooth, thanks to the dedicated support from the 360Learning team.",[],[],"rich_text$ea167685-1e72-40f0-8936-e60ac2e32c82",{"primary":3267,"items":3274,"id":3275,"slice_type":278,"slice_label":40},{"text":3268},[3269],{"type":65,"text":3270,"spans":3271,"direction":59},"\"There was something different about the way we felt with the team at 360Learning. The culture felt similar to ours and we could tell that everyone had a lot of passion and care for their role—regardless of whether they were tech or sales or support, they were enthusiastic about what they were doing. It was love at first pitch for us at 360Learning.\" - Carissa Ouellette, Learning & Development Director",[3272],{"start":56,"end":3273,"type":248},352,[],"highlighted_text$d197183f-81b9-4681-8acc-ef94f0ff82ef",{"primary":3277,"items":3392,"id":3393,"slice_type":260,"slice_label":40},{"text":3278},[3279,3283,3293,3299,3301,3305,3310,3314,3317,3322,3324,3328,3331,3335,3340,3344,3347,3361,3376,3379,3381,3385,3388],{"type":758,"text":3280,"spans":3281,"direction":59},"Standardizing onboarding and employee development ",[3282],{"start":56,"end":2271,"type":58},{"type":65,"text":3284,"spans":3285,"direction":59},"Chuze Fitness now utilizes 360Learning and its advanced mobile solution for a wide range of training needs, including onboarding, employee development, manager training, compliance training and soon, specialized training for different departments. ",[3286],{"start":1625,"end":2077,"type":105,"data":3287},{"id":3288,"type":126,"tags":3289,"lang":6,"slug":3290,"first_publication_date":2148,"last_publication_date":3291,"uid":3292,"link_type":134,"isBroken":136},"YupKxxEAACMA5af3",[],"unleash-operational-excellence","2025-06-30T11:41:37+0000","mobile-advanced",{"type":65,"text":3294,"spans":3295,"direction":59},"The platform's flexibility allows them to tailor training programs to specific roles and requirements, ensuring that all learners receive relevant and impactful training. The L&D team have also created a training request intake form to help them manage the increase in training requests that they’ve received since implementing 360Learning. ",[3296,3297],{"start":2009,"end":2030,"type":58},{"start":3298,"end":1439,"type":58},246,{"type":65,"text":714,"spans":3300,"direction":59},[],{"type":758,"text":3302,"spans":3303,"direction":59},"Enhanced engagement and collaboration from the bottom up",[3304],{"start":56,"end":1948,"type":58},{"type":65,"text":3306,"spans":3307,"direction":59},"One of the most notable changes with 360Learning is the increased engagement and collaboration among employees. Front-line employees can now easily interact directly with the corporate office, which has strengthened a sense of connection and community at Chuze Fitness. ",[3308],{"start":2213,"end":3309,"type":58},251,{"type":65,"text":3311,"spans":3312,"direction":59},"This has also built greater visibility for the L&D team, who joke that they’re “Chuze Celebrities” when learners recognize them from videos in their training content. ",[3313],{"start":809,"end":693,"type":58},{"type":65,"text":3315,"spans":3316,"direction":59},"360Learning’s familiar social media features like emojis and GIFs resonate well with their younger workforce, making training sessions more engaging and enjoyable.",[],{"type":65,"text":3318,"spans":3319,"direction":59},"“The biggest success is information retention. My new hires are used to this type of learning, so the details no matter how big or small seem to stick better.” - Club manager, Chuze Fitness",[3320],{"start":56,"end":3321,"type":248},160,{"type":65,"text":714,"spans":3323,"direction":59},[],{"type":758,"text":3325,"spans":3326,"direction":59},"Accurate reporting and accountability",[3327],{"start":56,"end":997,"type":58},{"type":65,"text":3329,"spans":3330,"direction":59},"With 360Learning’s extensive in-depth reporting tools, Chuze Fitness can now reliably track all training completion and performance across groups, users, courses, paths, and more. All from a centralized reporting dashboard. ",[],{"type":65,"text":3332,"spans":3333,"direction":59},"This data-driven approach allows them to focus on and align with strategic business priorities, as well as incentivize training completion more effectively and hold employees accountable. ",[3334],{"start":96,"end":589,"type":58},{"type":65,"text":3336,"spans":3337,"direction":59},"The platform's intuitive dashboard and analytics tools provided insights into training effectiveness and business impact, facilitating better decision-making and greater stakeholder buy-in.\n",[3338],{"start":3339,"end":2131,"type":58},135,{"type":758,"text":3341,"spans":3342,"direction":59},"Leveraging the full potential of their subject-matter expertise",[3343],{"start":56,"end":2052,"type":58},{"type":65,"text":3345,"spans":3346,"direction":59},"As the pioneer in collaborative learning, 360Learning has enabled Chuze Fitness to unlock and share the knowledge of their internal subject-matter experts at scale: SMEs can now easily contribute to training content and engage with employees across all locations. ",[],{"type":65,"text":3348,"spans":3349,"direction":59},"With the platform’s interactive tools like in-course discussion forums, subject-matter experts can help boost course completion rates and knowledge retention by answering learners’ questions directly in the training.",[3350,3359],{"start":1392,"end":2305,"type":105,"data":3351},{"id":3352,"type":3353,"tags":3354,"lang":6,"slug":3355,"first_publication_date":3356,"last_publication_date":3357,"uid":3358,"link_type":134,"isBroken":136},"YBKDGREAACoAbEAE","blog_article",[],"discussion-forum-boost-completion-rates-from-20-to-90-with-collaborative-learning","2021-01-28T16:30:11+0000","2024-05-29T14:53:07+0000","discussion-forum",{"start":2078,"end":3360,"type":58},157,{"type":65,"text":3362,"spans":3363,"direction":59},"And 360Learning’s AI-powered course authoring capabilities enable any team member to effortlessly co-create and refine hyper relevant training courses that address the workforce’s most pressing upskilling needs. ",[3364,3365,3373],{"start":570,"end":1718,"type":248},{"start":733,"end":3151,"type":105,"data":3366},{"id":3367,"type":3353,"tags":3368,"lang":6,"slug":3369,"first_publication_date":3370,"last_publication_date":3371,"uid":3372,"link_type":134,"isBroken":136},"YJJTeBUAACsAaLyW",[],"the-guide-to-ai-powered-course-authoring--collaborative-learning","2021-05-06T11:16:26+0000","2026-05-20T12:49:36+0000","product-authoring-tool",{"start":3374,"end":3375,"type":58},98,150,{"type":65,"text":3377,"spans":3378,"direction":59},"This has not only enhanced the Chuze Fitness learning experience, but also ensured that all employees have access to the same high-quality training, regardless of their location.",[],{"type":65,"text":714,"spans":3380,"direction":59},[],{"type":758,"text":3382,"spans":3383,"direction":59},"Overcoming resistance to change",[3384],{"start":56,"end":269,"type":58},{"type":65,"text":3386,"spans":3387,"direction":59},"While some managers initially resisted the shift to digital training, the user-friendly nature of 360Learning and the evident benefits gradually won them over. ",[],{"type":65,"text":3389,"spans":3390,"direction":59},"The platform's ability to standardize training and built-in integrations to streamline and sync content creation helped alleviate concerns and demonstrated the value of digital learning solutions.",[3391],{"start":698,"end":272,"type":58},[],"rich_text$7b68e1e0-cca1-4fa9-8abe-83ec28f49125",{"primary":3395,"items":3402,"id":3403,"slice_type":278,"slice_label":40},{"text":3396},[3397],{"type":65,"text":3398,"spans":3399,"direction":59},"\"Overall, it's been such an amazing experience to be able to have this platform, share it with our teams, and see them enjoy it. It's one thing for our L&D team to love it, but to get amazing feedback has been incredible and quite honestly, shocking. Usually, if there's a big change for our company it's not always received well, but people really love 360Learning.\" - Carissa Ouellette, Learning & Development Director",[3400],{"start":56,"end":3401,"type":248},368,[],"highlighted_text$0d46035b-d014-41d2-ae50-0dece0023371",{"primary":3405,"items":3413,"id":3414,"slice_type":260,"slice_label":40},{"text":3406},[3407,3410],{"type":758,"text":3408,"spans":3409,"direction":59},"Scaling with UKG Pro integration",[],{"type":65,"text":3411,"spans":3412,"direction":59},"As the team scaled, the UKG Pro integration became especially valuable. With automated user provisioning and regular synchronization, the connector keeps 360Learning aligned with Chuze’s rapidly growing workforce—ensuring new hires gain immediate access to required training. Looking ahead, future enhancements will allow completed certifications to flow back into UKG for scheduling and compliance needs.",[],[],"rich_text$bd6e0b64-7144-4ace-ac9a-de921721a13f",{"primary":3416,"items":3422,"id":3423,"slice_type":278,"slice_label":40},{"text":3417},[3418],{"type":65,"text":3419,"spans":3420,"direction":59},"“This has saved our admins a significant amount of time. We previously had to make manual updates for every user in the system, so the UKG integration has really helped with reducing a huge chunk of that manual labor.” - Carissa Ouellette, Learning & Development Director",[3421],{"start":56,"end":3138,"type":248},[],"highlighted_text$01c8206a-c2ba-4770-ade3-931ee03e5f06",{"primary":3425,"items":3439,"id":3440,"slice_type":260,"slice_label":40},{"text":3426},[3427,3430,3435],{"type":229,"text":3428,"spans":3429,"direction":59},"The Results",[],{"type":65,"text":3431,"spans":3432,"direction":59},"With the help of 360Learning, Chuze Fitness has successfully fostered a culture of continuous learning across their organization. Employees from various departments are now more eager to create and participate in training courses. ",[3433],{"start":3434,"end":2307,"type":58},48,{"type":65,"text":3436,"spans":3437,"direction":59},"The platform has empowered individual employees to take ownership of their learning, leading to higher engagement and participation rates. Chuze Fitness has seen a remarkable increase in the number of courses created and completed.",[3438],{"start":680,"end":721,"type":58},[],"rich_text$563c4fef-64d9-475a-871f-b9af436c925a",{"primary":3442,"items":3449,"id":3450,"slice_type":278,"slice_label":40},{"text":3443},[3444],{"type":65,"text":3445,"spans":3446,"direction":59},"\"We wanted a platform that wasn't going to be boring and would drive employees' attention. When we saw 360Learning, it was a breath of fresh air. And now, the culture of learning has definitely grown. Everybody wants to be on it and create their training. We've increased learner engagement and expert collaboration, and are now seeing reporting and business impact which is huge.\" - Jess Garcia, L&D Manager",[3447],{"start":56,"end":3448,"type":248},382,[],"highlighted_text$9cca7c42-93a0-41e3-8a88-67277b11a96f",{"primary":3452,"items":3478,"id":3479,"slice_type":260,"slice_label":40},{"text":3453},[3454,3457,3461,3465,3469,3473,3475],{"type":65,"text":3455,"spans":3456,"direction":59},"360Learning has helped transform their L&D processes, leading to higher engagement, improved training quality, and better business outcomes. Key metrics that highlight their success include:",[],{"type":65,"text":3458,"spans":3459,"direction":59},"• 95% training completion rate: The intuitive and engaging nature of 360Learning has driven high completion rates.",[3460],{"start":798,"end":269,"type":58},{"type":65,"text":3462,"spans":3463,"direction":59},"• Increased course creation with 202 courses: The platform's ease of use has encouraged departments across the organization to create and share more training content.",[3464],{"start":798,"end":2582,"type":58},{"type":65,"text":3466,"spans":3467,"direction":59},"• 90% of course authors are internal SMEs: 360Learning’s learning platform has enabled and increased subject-matter expert engagement, with 70+ courses co-authored by their SMEs.",[3468],{"start":798,"end":1392,"type":58},{"type":65,"text":3470,"spans":3471,"direction":59},"• 98% course relevance score: Accurate tracking and reporting have enabled Chuze Fitness to better visualize and prove the impact of training on 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Michelin","https://images.prismic.io/360learning/ZnVIa5m069VX18cc_AntoineGIrre.png?auto=format,compress&rect=0,6,984,984&w=128&h=128","ZnVIa5m069VX18cc",{"x":56,"y":1416,"zoom":97,"background":98},"Antoine Girre","Training Center Manager at Michelin",{"profile_picture":4405,"name":4411,"role":4412},{"dimensions":4406,"alt":4407,"copyright":40,"url":4408,"id":4409,"edit":4410},{"width":207,"height":207},"Ovidiu Panaite | Michelin","https://images.prismic.io/360learning/ZnVIwpm069VX18cq_Ovidiu.jpeg?auto=format,compress&rect=0,0,800,800&w=128&h=128","ZnVIwpm069VX18cq",{"x":56,"y":56,"zoom":97,"background":98},"Ovidiu Panaite","Sales and Product Trainer, Europe & Central Asia, at Michelin","team$cd51e7a9-bcfb-4b62-9712-670abe9fdfb9",{"primary":4415,"items":4436,"id":4438,"slice_type":260,"slice_label":40},{"text":4416},[4417,4419,4422,4425,4428,4431,4433],{"type":229,"text":1492,"spans":4418,"direction":59},[],{"type":758,"text":4420,"spans":4421,"direction":59},"Developing talents to build the future together",[],{"type":65,"text":4423,"spans":4424,"direction":59},"The group's vision for the future is based on one conviction: tomorrow, everything at Michelin will be sustainable. All their decisions are therefore based on the best balance between human, economic, and environmental considerations. By 2050, Michelin's ambition is to achieve \"Net Zero Emissions\" of CO2 across all its sites.",[],{"type":65,"text":4426,"spans":4427,"direction":59},"This involves many challenges in terms of skills management: Michelin must provide its employees with updates on the latest technologies and industry practices to ensure their employability both within and outside the group.",[],{"type":758,"text":4429,"spans":4430,"direction":59},"Driving global impact with user-generated content",[],{"type":758,"text":714,"spans":4432,"direction":59},[],{"type":65,"text":4434,"spans":4435,"direction":59},"In 2016, Michelin’s marketing and sales teams began using 360Learning to train their customers–with great success. Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],[4437],{},"rich_text$df53cce6-581e-4ce1-b24f-aba81983c50d",{"primary":4440,"items":4445,"id":4446,"slice_type":278,"slice_label":40},{"text":4441},[4442],{"type":65,"text":4443,"spans":4444,"direction":59},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],[],"highlighted_text$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"primary":4448,"items":4466,"id":4467,"slice_type":260,"slice_label":40},{"text":4449},[4450,4454,4457,4460,4462],{"type":65,"text":4451,"spans":4452,"direction":59},"User-generated content is at the heart of Michelin's Digital Learning strategy. Each employee possesses unique subject-matter expertise and Michelin needs to be able to share this with as many people in the company as possible. The company identified two major issues: ",[4453],{"start":56,"end":804,"type":58},{"type":65,"text":4455,"spans":4456,"direction":59},"• The training initiatives put in place didn’t support quick responses to specific upskilling needs. They needed to be able to easily deploy actions as close to the field as possible. ",[],{"type":65,"text":4458,"spans":4459,"direction":59},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":65,"text":714,"spans":4461,"direction":59},[],{"type":65,"text":4463,"spans":4464,"direction":59},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[4465],{"start":56,"end":2122,"type":58},[],"rich_text$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"primary":4469,"items":4490,"id":4492,"slice_type":260,"slice_label":40},{"text":4470},[4471,4473,4477,4481,4483,4487],{"type":229,"text":1978,"spans":4472,"direction":59},[],{"type":758,"text":4474,"spans":4475,"direction":59},"The 'Talent Factory' creates unique learning experiences",[4476],{"start":56,"end":1948,"type":58},{"type":65,"text":4478,"spans":4479,"direction":59},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[4480],{"start":809,"end":1392,"type":248},{"type":65,"text":714,"spans":4482,"direction":59},[],{"type":758,"text":4484,"spans":4485,"direction":59},"Unite a community of learning champions with 360Learning",[4486],{"start":56,"end":1948,"type":58},{"type":65,"text":4488,"spans":4489,"direction":59},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],[4491],{},"rich_text$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"primary":4494,"items":4499,"id":4500,"slice_type":278,"slice_label":40},{"text":4495},[4496],{"type":65,"text":4497,"spans":4498,"direction":59},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],[],"highlighted_text$26282687-bd8d-426d-9404-ee45365ed354",{"primary":4502,"items":4513,"id":4515,"slice_type":260,"slice_label":40},{"text":4503},[4504,4507,4509],{"type":758,"text":4505,"spans":4506},"Step 1: Break down the barriers to creation",[],{"type":65,"text":714,"spans":4508},[],{"type":65,"text":4510,"spans":4511},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. Joffrey explains:",[4512],{"start":56,"end":1641,"type":58},[4514],{},"rich_text$bf057938-f37c-40b6-88da-36181700adaf",{"primary":4517,"items":4524,"id":4526,"slice_type":278,"slice_label":40},{"text":4518},[4519],{"type":65,"text":4520,"spans":4521},"\"At Michelin, we know that our employees have a wealth of knowledge to share. Our mission is to break down the barriers to creation. If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[4522],{"start":56,"end":4523,"type":58},288,[4525],{},"highlighted_text$6ea1bed6-b373-48eb-b3d8-4de9f7dd8cb3",{"primary":4528,"items":4547,"id":4549,"slice_type":260,"slice_label":40},{"text":4529},[4530,4538,4540],{"type":65,"text":4531,"spans":4532,"direction":59},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[4533],{"start":4534,"end":4535,"type":105,"data":4536},119,148,{"link_type":107,"url":4537,"target":109},"https://360learning.com/blog/product-authoring-tool/",{"type":65,"text":714,"spans":4539,"direction":59},[],{"type":65,"text":4541,"spans":4542,"direction":59},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[4543],{"start":2122,"end":4544,"type":105,"data":4545},166,{"link_type":107,"url":4546,"target":109},"https://360learning.com/integrations/#hcm-integrations",[4548],{},"rich_text$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"primary":4551,"items":4556,"id":4557,"slice_type":278,"slice_label":40},{"text":4552},[4553],{"type":65,"text":4554,"spans":4555,"direction":59},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],[],"highlighted_text$9b246944-d51d-496e-93c4-cf657ab759d8",{"primary":4559,"items":4575,"id":4577,"slice_type":260,"slice_label":40},{"text":4560},[4561,4566,4568],{"type":65,"text":4562,"spans":4563,"direction":59},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[4564],{"start":4565,"end":3157,"type":58},199,{"type":65,"text":714,"spans":4567,"direction":59},[],{"type":65,"text":4569,"spans":4570,"direction":59},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[4571],{"start":4572,"end":2427,"type":105,"data":4573},105,{"id":125,"type":126,"tags":4574,"lang":6,"slug":128,"first_publication_date":129,"last_publication_date":130,"uid":131,"link_type":134,"isBroken":136},[],[4576],{},"rich_text$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"primary":4579,"items":4587,"id":4588,"slice_type":260,"slice_label":40},{"text":4580},[4581],{"type":65,"text":4582,"spans":4583,"direction":59},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[4584],{"start":4585,"end":4586,"type":58},276,464,[],"rich_text$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"primary":4590,"items":4608,"id":4610,"slice_type":260,"slice_label":40},{"text":4591},[4592,4595,4597,4604],{"type":65,"text":4593,"spans":4594},"Breaking down the barriers to course creation has two major benefits:",[],{"type":65,"text":714,"spans":4596},[],{"type":65,"text":4598,"spans":4599},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[4600,4601],{"start":798,"end":804,"type":58},{"start":247,"end":2298,"type":105,"data":4602},{"link_type":107,"url":4603},"https://360learning.com/blog/reactions/",{"type":65,"text":4605,"spans":4606},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. Yep, two.",[4607],{"start":798,"end":268,"type":58},[4609],{},"rich_text$1cd15ad7-ee79-4ef9-869c-25708ec73d6c",{"primary":4612,"items":4618,"id":4620,"slice_type":278,"slice_label":40},{"text":4613},[4614],{"type":65,"text":4615,"spans":4616},"Joffrey has expressed with relief, \"Thanks to widely accessible training and learning automations, there is no need to manually validate access or register learners for sessions...that’s so many hours saved for the team.”",[4617],{"start":922,"end":2650,"type":58},[4619],{},"highlighted_text$d5e8d2a1-858a-4cf4-9757-687fc34219cf",{"primary":4622,"items":4636,"id":4638,"slice_type":260,"slice_label":40},{"text":4623},[4624,4627,4629],{"type":758,"text":4625,"spans":4626},"Step 2: Proactively recruit internal champions",[],{"type":65,"text":714,"spans":4628},[],{"type":65,"text":4630,"spans":4631},"The Michelin team identifies internal learning champions thanks to the achievements distributed to power users on the 360Learning platform. These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[4632,4635],{"start":2077,"end":721,"type":105,"data":4633},{"id":2125,"type":126,"tags":4634,"lang":6,"slug":2127,"first_publication_date":129,"last_publication_date":2128,"uid":2129,"link_type":134,"isBroken":136},[],{"start":4544,"end":250,"type":58},[4637],{},"rich_text$fb518769-811c-4092-af43-15f18b06ab9e",{"primary":4640,"items":4650,"id":4652,"slice_type":260,"slice_label":40},{"text":4641},[4642,4645,4647],{"type":758,"text":4643,"spans":4644},"Step 3: Build community loyalty ",[],{"type":65,"text":714,"spans":4646},[],{"type":65,"text":4648,"spans":4649},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],[4651],{},"rich_text$01855ef6-ec30-48c7-84e3-2bfc170a575d",{"primary":4654,"items":4660,"id":4662,"slice_type":278,"slice_label":40},{"text":4655},[4656],{"type":65,"text":4657,"spans":4658},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[4659],{"start":104,"end":3199,"type":58},[4661],{},"highlighted_text$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"primary":4664,"items":4692,"id":4694,"slice_type":260,"slice_label":40},{"text":4665},[4666,4671,4673,4679,4688],{"type":65,"text":4667,"spans":4668},"Another important point is to guarantee community members tangible and exclusive rewards with participation. For example:",[4669],{"start":70,"end":4670,"type":58},108,{"type":65,"text":714,"spans":4672},[],{"type":65,"text":4674,"spans":4675},"• Skill validation in the Michelin internal reference system",[4676,4677],{"start":798,"end":1833,"type":58},{"start":4678,"end":733,"type":58},8,{"type":65,"text":4680,"spans":4681},"• Training content visibility on a global level. The training team maintains complete control over operations,  with easy management of user permissions. Michelin’s L&D team is responsible for administering access to courses at the Group level.  ",[4682,4684],{"start":922,"end":4683,"type":58},49,{"start":2122,"end":4685,"type":105,"data":4686},152,{"id":140,"type":126,"tags":4687,"lang":6,"slug":142,"first_publication_date":129,"last_publication_date":143,"uid":144,"link_type":134,"isBroken":136},[],{"type":65,"text":4689,"spans":4690},"• Access to exclusive content: a dedicated Microsoft Teams group, early access to content and new features...Once or twice a year, the community meets for a few hours to learn about the platform's statistics, attend inspiring conferences, and participate in workshops. ",[4691],{"start":56,"end":70,"type":58},[4693],{},"rich_text$2ade3f13-0f84-4f86-ac23-67d0ddcb17ba",{"primary":4696,"items":4702,"id":4704,"slice_type":278,"slice_label":40},{"text":4697},[4698],{"type":65,"text":4699,"spans":4700},"As Joffrey sums it up, \"Joining the community only includes benefits for contributors, to generate a positive snowball effect.\"",[4701],{"start":804,"end":1641,"type":58},[4703],{},"highlighted_text$b463749a-a633-46e9-8db6-a23beddccbab",{"primary":4706,"items":4753,"id":4755,"slice_type":260,"slice_label":40},{"text":4707},[4708,4710,4712,4715,4719,4723,4727,4731,4735,4742,4747,4749],{"type":229,"text":1680,"spans":4709,"direction":59},[],{"type":65,"text":714,"spans":4711,"direction":59},[],{"type":65,"text":4713,"spans":4714,"direction":59},"The Michelin Group’s results speak for themselves:\n",[],{"type":65,"text":4716,"spans":4717,"direction":59},"• 82,000 hours: the number of training hours completed on 360Learning in 2023",[4718],{"start":798,"end":728,"type":58},{"type":65,"text":4720,"spans":4721,"direction":59},"• 6 times more digital training courses were completed in 2022 compared to 2019, thanks in particular to the deployment of 360Learning.",[4722],{"start":97,"end":2266,"type":58},{"type":65,"text":4724,"spans":4725,"direction":59},"• 22,000+ active users: this figure has doubled every year over the last 3 years, thanks to their network of internal champions. ",[4726],{"start":798,"end":804,"type":58},{"type":65,"text":4728,"spans":4729,"direction":59},"• 40,000 hours of training completed online, without any mandatory training. According to Joffrey, it would be impossible to reach these figures with training courses only designed by the L&D team. ",[4730],{"start":798,"end":1392,"type":58},{"type":65,"text":4732,"spans":4733,"direction":59},"• 9,400 courses completed by learners in 2023",[4734],{"start":798,"end":242,"type":58},{"type":65,"text":4736,"spans":4737,"direction":59},"• 50+ modules available in 14 different languages, the ultimate proof of decentralized training on a global scale",[4738,4739],{"start":798,"end":4683,"type":58},{"start":87,"end":4683,"type":105,"data":4740},{"link_type":107,"url":4741,"target":109},"https://360learning.com/solution/globalization/",{"type":65,"text":4743,"spans":4744,"direction":59},"• An 86% completion rate, which Joffrey attributes to the peer-to-peer effect: \"We listen more to those who have relevant roles to our own.”",[4745,4746],{"start":1701,"end":242,"type":58},{"start":1142,"end":3199,"type":248},{"type":65,"text":714,"spans":4748,"direction":59},[],{"type":65,"text":4750,"spans":4751,"direction":59},"What's next for the Michelin team? 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