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The project was launched more than 3 years ago, and I’ve had several client success managers, all of whom have been incredibly helpful. ",[],[472,475,478,483],{"type":49,"text":473,"spans":474,"direction":46},"A very positive experience. The project was launched more than 3 years ago, and I’ve had several client success managers, all of whom have been incredibly helpful. ",[],{"type":49,"text":476,"spans":477,"direction":46},"They’re not the cheapest, yes, but in my opinion, the premium support is well worth the investment! They guided me in discovering the platform, mastering it more and more, keeping me motivated, and finding solutions to the challenges encountered throughout this project. We are also well supported in content creation through training sessions.",[],{"type":49,"text":479,"spans":480,"direction":46},"Pros: Their tailor-made support: From the beginning of the project to the actual launch, the team answers all my questions with precision.",[481],{"start":84,"end":482,"type":149},5,{"type":49,"text":484,"spans":485,"direction":46},"Cons: Overall, nothing. Everything went very smoothly with each person I interacted with. If I had to mention one thing, it might be that the platform is a bit complex; it can sometimes be difficult to find something because there are so many features ( [sensitive content hidden] is also a good point so...).",[486],{"start":84,"end":482,"type":149},"Carla L.","Digital Marketing Manager",[490],{"type":49,"text":491,"spans":492,"direction":46},"Consumer Electronics \u002F 51-200 employees",[],{"link_type":61,"key":494,"url":495,"target":63},"bc5f39f3-4f59-4e18-935b-cfe4f1789c9c","https:\u002F\u002Fwww.capterra.com\u002Fp\u002F230567\u002F360Learning\u002F#Capterra___7014048","ReviewTile$833d4567-7b55-437f-a52e-76d10ebbb19c","c4bbb420-6edf-4e66-924b-2eeba6327bb9",{"review_card":499},{"id":500,"type":124,"tags":501,"lang":6,"slug":126,"first_publication_date":502,"last_publication_date":503,"data":504,"link_type":170,"key":543,"isBroken":172},"ami9IRIAADAAPn3Z",[],"2026-07-29T10:06:15+0000","2026-08-06T11:07:32+0000",{"company_size":130,"company_industry":131,"body":505},[506],{"variation":462,"version":38,"items":507,"primary":508,"id":542,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":509,"review_title":510,"card_review_text":511,"review_text":515,"reviewer_name":533,"reviewer_role":534,"reviewer_details":535,"source_url":539},"2025-09-25","Excellent and Reliable Platform",[512],{"type":49,"text":513,"spans":514,"direction":46},"Excellent and reliable platform. I've been using this platform for a while now and I can confidently say it's very complete and stable. It offers all the features we need, and everything runs smoothly.",[],[516,519,522,525,529],{"type":49,"text":517,"spans":518,"direction":46},"I've been using this platform for a while now and I can confidently say it's very complete and stable. It offers all the features we need, and everything runs smoothly.",[],{"type":49,"text":520,"spans":521,"direction":46},"The customer service is outstanding. Special thanks to [sensitive content hidden], who are always available and attentive to our needs. Their support has made a real difference in our experience. Additionally, the IT support team responds very quickly whenever we submit a ticket for technical questions. It's reassuring to know that help is just a message away.",[],{"type":49,"text":523,"spans":524,"direction":46},"Highly recommended!",[],{"type":49,"text":526,"spans":527,"direction":46},"Pros: The benefit I appreciate the most is how complete and versatile the platform is. It offers a wide range of features that cover all our needs efficiently, making daily tasks much easier to manage.",[528],{"start":84,"end":482,"type":149},{"type":49,"text":530,"spans":531,"direction":46},"Cons: I honestly haven’t encountered any downsides so far. Everything works smoothly and reliably, and the support is excellent.",[532],{"start":84,"end":482,"type":149},"Elisa M.","HR Administrative Assistant",[536],{"type":49,"text":537,"spans":538,"direction":46},"Automotive \u002F 501-1,000 employees",[],{"link_type":61,"key":540,"url":541,"target":63},"a5049050-b003-4874-a7f7-0aef844b541c","https:\u002F\u002Fwww.capterra.com\u002Fp\u002F230567\u002F360Learning\u002F#Capterra___7015790","ReviewTile$06939e69-d915-423b-a29d-3a83be88529a","a0fa23b5-5c2f-40d6-9eac-5d8f5b0e4946",{"review_card":545},{"id":546,"type":124,"tags":547,"lang":6,"slug":126,"first_publication_date":548,"last_publication_date":549,"data":550,"link_type":170,"key":590,"isBroken":172},"anL5zRIAACoAV7YU",[],"2026-08-05T08:52:33+0000","2026-08-06T11:01:07+0000",{"company_size":130,"company_industry":131,"body":551},[552],{"variation":115,"version":38,"items":553,"primary":554,"id":589,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":555,"review_title":556,"card_review_text":557,"review_text":561,"reviewer_name":580,"reviewer_role":581,"reviewer_details":582,"source_url":586},"2026-05-29","Easy Onboarding, Scalable Training, and Outstanding CSP Support",[558],{"type":49,"text":559,"spans":560,"direction":46},"Easy Onboarding, Scalable Training, and Outstanding CSP Support. It’s incredibly easy to onboard new users and deploy training at scale. ",[],[562,565,569,572,576],{"type":49,"text":563,"spans":564,"direction":46},"Easy Onboarding, Scalable Training, and Outstanding CSP Support.",[],{"type":49,"text":566,"spans":567,"direction":46},"What do you like best? It’s incredibly easy to onboard new users and deploy training at scale. The platform promotes knowledge sharing across teams and empowers subject-matter experts to contribute directly.",[568],{"start":84,"end":148,"type":149},{"type":49,"text":570,"spans":571,"direction":46},"The support provided by the CSP (Marion) is a real asset when it comes to setting up projects or providing day-to-day support",[],{"type":49,"text":573,"spans":574,"direction":46},"What do you dislike? The search function could be improved to deliver more relevant results, especially in large catalogs (LinkedIn learning)",[575],{"start":84,"end":202,"type":149},{"type":49,"text":577,"spans":578,"direction":46},"Business problems solved\u002FBenefits realized: onboarding: train a lot of people and give them insight quickly and easily. Training : give access to a large catalog so a lot of employee can be trained each year",[579],{"start":84,"end":65,"type":149},"Verified User in Consulting","Learning and development",[583],{"type":49,"text":584,"spans":585,"direction":46},"1,001-5,000 employees",[],{"link_type":61,"key":587,"url":588,"target":63},"aa883658-d358-44ce-8da1-2c076a097784","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-12890660","ReviewTile$a08d4710-e1e5-4e06-80af-d898db6effca","ac152c0d-3b2e-4646-b0d6-6afb3d753cb3",{"review_card":592},{"id":593,"type":124,"tags":594,"lang":6,"slug":126,"first_publication_date":595,"last_publication_date":596,"data":597,"link_type":170,"key":625,"isBroken":172},"amiv1hIAAC8APmNP",[],"2026-07-29T10:03:57+0000","2026-08-06T13:37:23+0000",{"company_size":130,"company_industry":598,"body":599},"Financial Services",[600],{"variation":225,"version":38,"items":601,"primary":602,"id":624,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":603,"review_title":604,"card_review_text":605,"review_text":609,"source_url":621},"2025-08-28","360Learning is definitely one of the best choices on the market!",[606],{"type":49,"text":607,"spans":608,"direction":46},"360Learning is definitely one of the best choices on the market! The customer success department is really great! ",[],[610,613,617],{"type":49,"text":611,"spans":612,"direction":46},"360Learning is definitely one of the best choices on the market! ",[],{"type":49,"text":614,"spans":615,"direction":46},"What do you like best? The customer success department is really great ! Thanks a lot to Paul de Lestang-Parade and Mathieu Sabadie for their support!",[616],{"start":84,"end":148,"type":149},{"type":49,"text":618,"spans":619,"direction":46},"What do you dislike? The biggest drawback is the price. Most of the time, the additional development or news connectors are not free.",[620],{"start":84,"end":202,"type":149},{"link_type":61,"key":622,"url":623,"target":63},"38fbe464-c2cc-48e8-96b4-0db7920748a2","https:\u002F\u002Felearningindustry.com\u002Fdirectory\u002Felearning-software\u002F360learning-lms\u002Freviews#58258","ReviewTile$e28b7f5e-5dc0-461a-afe0-9d1ccb17b8ae","9635d9e3-0481-48d8-9f28-7e570e980ddd","ThemedReviewGrid$261c8624-4a36-499d-8ee7-13222ec97a8c",{"variation":115,"version":38,"items":628,"primary":629,"id":803,"slice_type":282,"slice_label":80},[],{"section_title":80,"theme_title":630,"reviews":631},"AI capabilities: How L&D teams save hours with 360Learning",[632,677,719,763],{"review_card":633},{"id":634,"type":124,"tags":635,"lang":6,"slug":126,"first_publication_date":636,"last_publication_date":637,"data":638,"link_type":170,"key":676,"isBroken":172},"amjBuRIAAC8APoXR",[],"2026-07-29T10:06:37+0000","2026-08-06T14:05:13+0000",{"company_size":130,"company_industry":639,"body":640},"Media, Entertainment & Communications",[641],{"variation":115,"version":38,"items":642,"primary":643,"id":675,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":644,"review_title":645,"card_review_text":646,"review_text":650,"reviewer_name":666,"reviewer_role":667,"reviewer_details":668,"source_url":672},"2026-04-09","Revolutionized Our Learning Culture and Efficiency",[647],{"type":49,"text":648,"spans":649,"direction":46},"The AI features they've rolled out on their platform make the early stages of content creation much simpler, letting us concentrate on adding value in the key details and organization-specific practices. ",[],[651,654,658,662],{"type":49,"text":652,"spans":653,"direction":46},"Revolutionized our learning culture and efficiency",[],{"type":49,"text":655,"spans":656,"direction":46},"What do you like best? I love 360Learning's collaborative learning focus, which makes it extremely easy to involve subject matter experts with our central L&D team. This ensures that learning content is accurate to how we work while also following adult learning best practices. The AI features they've rolled out on their platform make the early stages of content creation much simpler, letting us concentrate on adding value in the key details and organization-specific practices. The new AI-powered question type has received rave reviews for allowing learners to type out their thoughts in any format and get feedback instantly. The 360Learning team was supportive during our setup process, holding our hand when needed.",[657],{"start":84,"end":148,"type":149},{"type":49,"text":659,"spans":660,"direction":46},"What do you dislike? My main feedback for improvement for 360Learning would be to continue down the path they're on - more options for UX changes on their homepage and groups, more course authorship tools native to the platform, and further tweaks of the AI functions - for example, being able to practice difficult conversations with an AI 'person' at any time would be a game-changer for leadership development!",[661],{"start":84,"end":202,"type":149},{"type":49,"text":663,"spans":664,"direction":46},"Business problems solved\u002FBenefits realized: 360Learning centralizes our learning, enhances the sharing of best practice, upskills teams, streamlines onboarding, and empowers stakeholders in our learning culture.",[665],{"start":84,"end":159,"type":149},"Rhys C.","Learning Technology Partner",[669],{"type":49,"text":670,"spans":671,"direction":46},"Mid-market (501 - 1,000 employees)",[],{"link_type":61,"key":673,"url":674,"target":63},"c4e10fcb-840c-491a-b954-f3759be13a19","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-12605623","ReviewTile$60786a3f-4d14-4945-be8c-16536988d69a","1b2ef78a-60ac-4027-ab2f-e152828b51f0",{"review_card":678},{"id":679,"type":124,"tags":680,"lang":6,"slug":126,"first_publication_date":681,"last_publication_date":682,"data":683,"link_type":170,"key":718,"isBroken":172},"ammvBxEAACYADGq1",[],"2026-07-29T10:07:08+0000","2026-08-06T14:04:11+0000",{"company_size":130,"company_industry":329,"body":684},[685],{"variation":115,"version":38,"items":686,"primary":687,"id":717,"slice_type":169,"slice_label":80},[],{"star_rating":186,"review_date":688,"review_title":689,"card_review_text":690,"review_text":694,"reviewer_name":708,"reviewer_role":709,"reviewer_details":710,"source_url":714},"2025-07-16","Great Collaborative LEP",[691],{"type":49,"text":692,"spans":693,"direction":46},"What I like best is the ease of collaboration.  The AI features when building out courses is also very helpful. Our CSP, Charley Edin, is amazing and incredibly helpful.",[],[695,700,704],{"type":49,"text":696,"spans":697,"direction":46},"What do you like best? What I like best is the ease of collaboration. I manage employee L&D at my organization and am a team of 1, however, we have over 20 authors who assist me in creating courses and content to ensure not only our employees, but also our customers get trained. The AI features when building out courses is also very helpful. Our CSP, Charley Edin, is amazing and incredibly helpful. Always willing to jump in and assist me with any questions or challenges I encounter. We have a direct integration with SFDC and Udemy Business, which allows us to meet other business needs. ",[698],{"start":84,"end":699,"type":149},23,{"type":49,"text":701,"spans":702,"direction":46},"What do you dislike? The administration and reporting can be overwhelming, however, I am excited about the new Custom Dashboards we'll be able to create. Looking forward to that release. My other dislike is that support tickets can take a while to be resolved, however, your support team is always incredibly nice and cooperative.",[703],{"start":84,"end":154,"type":149},{"type":49,"text":705,"spans":706,"direction":46},"Business problems solved\u002FBenefits realized: 360Learning allows us to train and track the training for, not only our almost 300 employees but also, our hundreds of customer users. 360learning allows us to assess the success of the learning through not only questions, but also through the coaching package where our sales & CS managers can require learners to record themselves pitching what they've just learned back for managers to review and assess. Due to the robustness of the platform, our organization is able to support multiple learning methods and approaches across multiple groups. The collaboration feature (unlimited course authors, etc.) allows us to turn over training content quickly.",[707],{"start":84,"end":159,"type":149},"Anne D.","Sr. Manager, Employee Development & Training",[711],{"type":49,"text":712,"spans":713,"direction":46},"Computer Software \u002F 201-500 employees",[],{"link_type":61,"key":715,"url":716,"target":63},"6e567d44-f992-45e3-8668-e3ab00e6646e","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-11401343","ReviewTile$f3124049-d963-431f-9e31-a12aaac1c6e4","4d9b74a9-3dba-41c7-aaf5-69e419c3f506",{"review_card":720},{"id":721,"type":124,"tags":722,"lang":6,"slug":126,"first_publication_date":723,"last_publication_date":724,"data":725,"link_type":170,"key":762,"isBroken":172},"amjDwhIAADMAPok5",[],"2026-07-29T10:06:48+0000","2026-08-06T14:04:50+0000",{"company_size":130,"company_industry":726,"body":727},"Food, Beverage & Hospitality",[728],{"variation":115,"version":38,"items":729,"primary":730,"id":761,"slice_type":169,"slice_label":80},[],{"star_rating":186,"review_date":731,"review_title":732,"card_review_text":733,"review_text":737,"reviewer_name":752,"reviewer_role":753,"reviewer_details":754,"source_url":758},"2026-01-02","Effortless Learning Platform with Powerful AI Authoring",[734],{"type":49,"text":735,"spans":736,"direction":46},"The AI-authoring tool has proven to be extremely effective, enabling our small learning team to produce and launch more content than we would have managed otherwise. ",[],[738,740,744,748],{"type":49,"text":732,"spans":739,"direction":46},[],{"type":49,"text":741,"spans":742,"direction":46},"What do you like best? 360Learning is an intuitive and straightforward learning platform that effectively balances personalized, user-driven experiences with the formal requirements of our organization. The AI-authoring tool has proven to be extremely effective, enabling our small learning team to produce and launch more content than we would have managed otherwise. Implementation was simple, and with the customization options, it was easy to get a refined & branded platform up and running quickly. Additionally, Customer Support has been responsive to our suggestions and quick to assist whenever any issues—though rare—have come up. I also have deeply appreciated the Maturity Model that 360Learning offers as a clear framework for a deeply necessary but oft underestimated function within an org; it helps demonstrate performance and efficacy, all while providing a pathway to create greater impact.",[743],{"start":84,"end":148,"type":149},{"type":49,"text":745,"spans":746,"direction":46},"What do you dislike? We haven't integrated our HRIS, so I have done user management manually and found some of these functions to be a bit cumbersome (ex: manager-managee relationships). We also have the Slack x 360Learning integration set up, and it is on the simple side; as a Slack-forward company, I would love for this integration to be more robust.",[747],{"start":84,"end":202,"type":149},{"type":49,"text":749,"spans":750,"direction":46},"Business problems solved\u002FBenefits realized: Unification of the learning experience for our team, supporting broader educational initiatives, and building a stronger internal talent pipeline through attracting and growing talent.",[751],{"start":84,"end":159,"type":149},"Grace H.","Director of Learning Experience",[755],{"type":49,"text":756,"spans":757,"direction":46},"Food & Beverages \u002F 201-500 employees",[],{"link_type":61,"key":759,"url":760,"target":63},"d862fb95-5a87-4f2c-9a6e-720c938f93b7","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-12170542","ReviewTile$feb46c60-0da9-4c52-b86f-7f445bd4aa71","ecfcf876-df68-42db-baa8-a8da2a740c41",{"review_card":764},{"id":765,"type":124,"tags":766,"lang":6,"slug":292,"first_publication_date":767,"last_publication_date":768,"data":769,"link_type":170,"key":802,"isBroken":172},"amjEtRIAADUAPorF",[],"2026-07-29T10:06:58+0000","2026-08-06T14:04:33+0000",{"company_size":296,"company_industry":131,"body":770},[771],{"variation":115,"version":38,"items":772,"primary":773,"id":801,"slice_type":169,"slice_label":80},[],{"star_rating":186,"review_date":774,"review_title":775,"card_review_text":776,"review_text":780,"reviewer_name":795,"reviewer_role":796,"reviewer_details":797,"source_url":798},"2025-10-23","Intuitive LMS with Powerful AI Features",[777],{"type":49,"text":778,"spans":779,"direction":46},"Its ease of use sets it apart from other vendors. I am particularly impressed with the AI content creation and Smart AI Review features, which enhance our ability to create content swiftly and effectively.",[],[781,783,787,791],{"type":49,"text":775,"spans":782,"direction":46},[],{"type":49,"text":784,"spans":785,"direction":46},"What do you like best? I love the intuitive and complete nature of 360Learning, which stood out during our market research and pilot tests with different LMS platforms. Its ease of use sets it apart from other vendors. I am particularly impressed with the AI content creation and Smart AI Review features, which enhance our ability to create content swiftly and effectively. The platform's content creation capabilities allow us to generate and personalize training materials in minutes. Furthermore, the interaction features, such as forums and classification, facilitate a dynamic learning environment. I appreciate the centralized access to all learning materials, both for soft and hard skills, enabling efficient tracking of progress, participation, and grades. This centralized system ensures reliable reporting and empowers us to make informed, data-driven decisions. The smooth and easy setup process, supported by workshops and onboarding training, allowed us to start using the platform efficiently, with helpful customer support to address any questions we had.",[786],{"start":84,"end":148,"type":149},{"type":49,"text":788,"spans":789,"direction":46},"What do you dislike? I noticed that while 360Learning is quite comprehensive and intuitive, it currently lacks the option to conduct live role-plays with AI, which could enhance the training experience.",[790],{"start":84,"end":202,"type":149},{"type":49,"text":792,"spans":793,"direction":46},"Business problems solved\u002FBenefits realized: I use 360Learning to centralize learning content, efficiently create and personalize learning materials, track progress and participation, and generate reliable reports for data-driven decisions.",[794],{"start":84,"end":159,"type":149},"Nora S.","People Director",[],{"link_type":61,"key":799,"url":800,"target":63},"c2b9f0e6-9e84-4231-b567-a6ff13838df4","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-11850804","ReviewTile$a9ff20fa-2089-40bd-b90d-8d516a4eae1a","54bd0ea3-bffd-4d5d-b777-6d9712ed6edd","ThemedReviewGrid$9f459c94-c173-428d-b253-0539aed12f58",{"variation":115,"version":38,"items":805,"primary":806,"id":997,"slice_type":282,"slice_label":80},[],{"section_title":80,"theme_title":807,"reviews":808},"Collaborative learning features: Top authoring tools",[809,866,904,945],{"review_card":810},{"id":811,"type":124,"tags":812,"lang":6,"slug":126,"first_publication_date":813,"last_publication_date":814,"data":815,"link_type":170,"key":865,"isBroken":172},"amIyChIAAC0AChb0",[],"2026-07-23T15:23:58+0000","2026-08-06T10:42:49+0000",{"company_size":130,"company_industry":412,"body":816},[817],{"variation":462,"version":38,"items":818,"primary":819,"id":864,"slice_type":169,"slice_label":80},[],{"star_rating":186,"review_date":820,"review_title":821,"card_review_text":822,"review_text":826,"reviewer_name":855,"reviewer_role":856,"reviewer_details":857,"source_url":861},"2026-02-27","A powerful platform for collaborative learning and scalable course management",[823],{"type":49,"text":824,"spans":825,"direction":46},"From a learning design perspective, the platform is particularly strong in collaborative learning and knowledge sharing. The course creation tools are intuitive, making it easy for both instructional designers and subject-matter experts to contribute content. ",[],[827,829,832,835,838,841,845,848,851],{"type":49,"text":821,"spans":828,"direction":46},[],{"type":49,"text":830,"spans":831,"direction":46},"In a word: fascinating. As a digital learning designer, my role was to translate Linguaphone’s learning vision and methodology into the platform’s structure. This required adapting our pedagogical framework to the platform’s parameters while ensuring a strong learner experience.",[],{"type":49,"text":833,"spans":834,"direction":46},"The implementation process naturally came with onboarding challenges, but we consistently found solutions thanks to the flexibility of the platform and the responsiveness of the support team.",[],{"type":49,"text":836,"spans":837,"direction":46},"One of the most interesting aspects has been designing the learner experience and UX within the platform. Structuring learning paths, organizing courses, and creating clear navigation for learners allowed us to deliver a scalable learning ecosystem rather than just individual courses.",[],{"type":49,"text":839,"spans":840,"direction":46},"Finally, 360Learning aligns well with Linguaphone’s pedagogical culture: using technology, AI, and EdTech selectively to enhance learning while maintaining the essential human connection with learners and clients.",[],{"type":49,"text":842,"spans":843,"direction":46},"Pros: I really appreciated the onboarding process, the Academy resources, and the excellent customer support. Our Client Success Partner went above and beyond to ensure we had everything we needed during implementation.",[844],{"start":84,"end":482,"type":149},{"type":49,"text":846,"spans":847,"direction":46},"From a learning design perspective, the platform is particularly strong in collaborative learning and knowledge sharing. The course creation tools are intuitive, making it easy for both instructional designers and subject-matter experts to contribute content. The course and path management features are also very effective for structuring scalable learning programs across different audiences and languages.",[],{"type":49,"text":849,"spans":850,"direction":46},"The development roadmap is another major advantage for organizations like ours that are not technology development companies. It is reassuring to see continuous improvements and regular feature updates that respond to real user needs.",[],{"type":49,"text":852,"spans":853,"direction":46},"Cons: In earlier versions, the homepage offered limited customization options for tailoring the user experience. However, this has improved significantly with the introduction of new layout options, features, and custom fields that allow better personalization of the learning environment.",[854],{"start":84,"end":482,"type":149},"Justin D.","Digital Learning Designer",[858],{"type":49,"text":859,"spans":860,"direction":46},"Training Provider \u002F 201-500 employees",[],{"link_type":61,"key":862,"url":863,"target":63},"271f9966-95ff-4b8c-ab60-74a995ff6cee","https:\u002F\u002Fwww.capterra.com\u002Fp\u002F230567\u002F360Learning\u002F#Capterra___7103512","ReviewTile$7422911b-b44d-4121-9aa9-d15e78ef767b","57ed06bc-202c-4049-87ab-19dbf1700e79",{"review_card":867},{"id":868,"type":124,"tags":869,"lang":6,"slug":126,"first_publication_date":870,"last_publication_date":871,"data":872,"link_type":170,"key":903,"isBroken":172},"amI0lBIAAC4AChxK",[],"2026-07-23T15:34:48+0000","2026-08-13T14:58:32+0000",{"company_size":130,"company_industry":329,"body":873},[874],{"variation":115,"version":38,"items":875,"primary":876,"id":902,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":877,"review_title":878,"card_review_text":879,"review_text":883,"reviewer_name":893,"reviewer_role":894,"reviewer_details":895,"source_url":899},"2025-08-12","A modern, user-friendly platform for collaborative learning at scale",[880],{"type":49,"text":881,"spans":882,"direction":46},"A modern, user-friendly platform for collaborative learning at scale. Our organization appreciates the collaborative learning features, including intuitive SME authoring, coupled with the must-haves of an LMS.",[],[884,887,890],{"type":49,"text":885,"spans":886,"direction":46},"Our organization appreciates the collaborative learning features, including intuitive SME authoring, coupled with the must-haves of an LMS (content and course management, enrollment, etc). Beyond the product, 360 Learning consistently offers rigorous and outstanding customer success, cultivating a real partnership around driving our learning strategy with their tech. After over five years as a client, we've completed several straightforward integrations with upstream and downstream systems, truly integrating the product into our stack.",[],{"type":49,"text":888,"spans":889,"direction":46},"Some areas of the platform and functionality seem like legacy and seem to get less attention than newer, innovative topics. While the product seems to be moving towards more customization, its intentional simplicity sometimes comes up against sophisticated or complex requirements.",[],{"type":49,"text":891,"spans":892,"direction":46},"360Learning continues to tackle the more traditional L&D challenges (course and classroom management, compliance, reporting) with very visible investments in automation and intuitive UX. Meanwhile, they're a key lever for enabling collaborative learning across the org, making it possible for 100s of authors to build and publish high-impact courseware. While every organization will define an operating model and processes on top of the tool, it has enough flexibility to enable those structures.",[],"Zachary P.","Digital Learning & Change",[896],{"type":49,"text":897,"spans":898,"direction":46},"Information Technology \u002F 1001-5000",[],{"link_type":61,"key":900,"url":901},"6e19f609-4e40-436a-a354-7d891b383ea2","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-11531835","ReviewTile$f1701420-8ff0-40fb-91cf-0b6265ffc05a","7b8e072d-ea5f-46e9-84a4-c873bd474204",{"review_card":905},{"id":906,"type":124,"tags":907,"lang":6,"slug":126,"first_publication_date":908,"last_publication_date":909,"data":910,"link_type":170,"key":944,"isBroken":172},"amIs4hIAACcACgvG",[],"2026-07-23T15:01:59+0000","2026-08-06T13:54:19+0000",{"company_size":130,"company_industry":911,"body":912},"Business & Professional Services",[913],{"variation":115,"version":38,"items":914,"primary":915,"id":943,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":688,"review_title":916,"card_review_text":917,"review_text":921,"reviewer_name":934,"reviewer_role":935,"reviewer_details":936,"source_url":940},"Amazing collaborative platform, perfect for small L&D teams",[918],{"type":49,"text":919,"spans":920,"direction":46},"360Learning is so easy to use and we were able to implement the system quickly. We love the collaborative learning aspects.",[],[922,926,930],{"type":49,"text":923,"spans":924,"direction":46},"What do you like best? 360Learning is so easy to use and we were able to implement the system quickly. We love the collaborative learning aspects - the chat forum, the various groups, the flexibility in permissions. We were even able to create an \"Authoring Academy\" that allows any SME to complete a 1-hour course and immediately start creating their own content. It's so awesome and we view this platform as an extension of our tiny team!",[925],{"start":84,"end":699,"type":149},{"type":49,"text":927,"spans":928,"direction":46},"What do you dislike? When there is a problem (error, glitch, bug, etc.), there's no direct chat to the 360Learning team. We submit a ticket and then it takes about 2-5 days to hear back from someone. We haven't had a lot of issues, thankfully, but it is something to consider if you're used to immediate responses or quick fixes.",[929],{"start":84,"end":202,"type":149},{"type":49,"text":931,"spans":932,"direction":46},"Business problems solved\u002FBenefits realized: I'm a team of 1, so we need a system that will allow our Learning & Development team to quickly and effectively level up our Subject Matter Experts so they can get in the system and create the content that they need to support their teams with onboarding, training, etc. In less than an hour our SMEs can take our Authoring Academy and successfully create content on their own - it's so great that L&D isn't a slow-down or blocker for the org! Additionally, with the great partnership with OpenSesame, we're able to create additional on-demand learning paths, self-serve content, and more with that content.",[933],{"start":84,"end":65,"type":149},"Dana F.","Senior Manager of Learning & Development",[937],{"type":49,"text":938,"spans":939,"direction":46},"Computer & Network Security \u002F 500-999",[],{"link_type":61,"key":941,"url":942,"target":63},"f0f074a9-cb08-4876-880d-7b1d72b13e17","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-11401883","ReviewTile$0d49837e-e3a0-4f5b-9c93-2370d5bcb92e","405d5ee2-e967-40cc-8aef-82d38ca0c533",{"review_card":946},{"id":947,"type":124,"tags":948,"lang":6,"slug":177,"first_publication_date":949,"last_publication_date":950,"data":951,"link_type":170,"key":996,"isBroken":172},"amI3bBIAAC0ACiHX",[],"2026-07-23T15:47:45+0000","2026-08-06T13:51:52+0000",{"company_size":181,"company_industry":131,"body":952},[953],{"variation":115,"version":38,"items":954,"primary":955,"id":995,"slice_type":169,"slice_label":80},[],{"star_rating":228,"review_date":509,"review_title":956,"card_review_text":957,"review_text":961,"reviewer_name":986,"reviewer_role":987,"reviewer_details":988,"source_url":992},"Streamlined collaborative learning with powerful customization tools",[958],{"type":49,"text":959,"spans":960,"direction":46},"This platform is used by our company Arcelor Mittal. 360Learning centralizes content delivery, ensuring every team member receives standardized, audit-ready training.",[],[962,965,969,973,977,980,983],{"type":49,"text":963,"spans":964,"direction":46},"Streamlined collaborative learning with powerful customization tools. ",[],{"type":49,"text":966,"spans":967,"direction":46},"What do you like best? This platform is used by our company Arcelor Mittal for making the employees learn about a wide variety of topics. The platform excels at delivering critical safety and operational content. Modules on Life Saving Golden Rules, 10 Killer Risks, and organizational values are well-structured and easy to retain. Cybersecurity training is clear and relevant, helping reinforce compliance across teams. I especially appreciate the clarity in steel making process modules—ideal for technical onboarding and cross-functional understanding. The collaborative features, like in-course comments and feedback loops, support continuous improvement and multilingual team alignment.",[968],{"start":84,"end":148,"type":149},{"type":49,"text":970,"spans":971,"direction":46},"What do you dislike? Some technical modules could benefit from deeper visual aids or process simulations, especially for complex topics like steelmaking.",[972],{"start":84,"end":202,"type":149},{"type":49,"text":974,"spans":975,"direction":46},"Business problems solved\u002FBenefits realized: ",[976],{"start":84,"end":159,"type":149},{"type":49,"text":978,"spans":979,"direction":46},"1)Traditional safety and process training often relies on static documents or in-person sessions that lack consistency. 360Learning centralizes content delivery, ensuring every team member receives standardized, audit-ready training.",[],{"type":49,"text":981,"spans":982,"direction":46},"2)Steel making processes and operational SOPs require clarity and structure. 360Learning enables modular breakdowns of technical content, making it easier to onboard new staff and reinforce process understanding.",[],{"type":49,"text":984,"spans":985,"direction":46},"3)Topics like Life Saving Golden Rules, 10 Killer Risks, and cybersecurity can be dry or overlooked. 360Learning’s interactive format—with quizzes, feedback loops, and peer learning—makes these critical topics engaging and memorable.",[],"Sujaya P.","Section Engineer",[989],{"type":49,"text":990,"spans":991,"direction":46},"Steel\u002FManufacturing \u002F 10,000+",[],{"link_type":61,"key":993,"url":994,"target":63},"baa40023-cd66-4467-b00b-1eadd5e982bb","https:\u002F\u002Fwww.g2.com\u002Fproducts\u002F360learning\u002Freviews\u002F360learning-review-11726572","ReviewTile$e1720d08-698b-4175-8e92-c6b390f701a4","862d5e40-029d-4026-9121-b6683cb00644","ThemedReviewGrid$4ed6adc3-01b6-41d7-82c4-a7dacc8a20b9",{"variation":115,"version":38,"items":999,"primary":3209,"id":3214,"slice_type":3215,"slice_label":80},[1000,1409,1442,1476,1525,1981,2546,2589],{"carousel_tile":1001},{"id":1002,"type":124,"tags":1003,"lang":6,"slug":177,"first_publication_date":1004,"last_publication_date":1005,"data":1006,"link_type":170,"key":1408,"isBroken":172},"ag1uzBEAACkAspDA",[],"2026-05-20T08:20:55+0000","2026-06-04T14:15:14+0000",{"company_size":181,"company_industry":131,"body":1007},[1008],{"variation":115,"version":38,"items":1009,"primary":1010,"id":1406,"slice_type":1407,"slice_label":80},[],{"case_study_link":1011},{"id":1012,"type":1013,"tags":1014,"lang":6,"slug":1015,"first_publication_date":1016,"last_publication_date":1017,"uid":1018,"data":1019,"link_type":170,"key":1405,"isBroken":172},"agsMJREAACcArrnR","case_study",[],"how-arcelormittals-125000-employees-power-performance-through-collective-intelligence","2026-05-19T09:45:23+0000","2026-06-17T14:37:25+0000","arcelormittal-collective-intelligence",{"body":1020,"tags":1326,"company_logo":1356,"illustration":1364,"key_figures":1373,"title":1399},[1021,1051,1086,1104,1134,1142,1165,1173,1207,1215,1238,1246,1273,1287],{"variation":115,"version":38,"items":1022,"primary":1043,"id":1049,"slice_type":1050,"slice_label":80},[1023,1033],{"profile_picture":1024,"name":1031,"role":1032},{"dimensions":1025,"alt":1027,"copyright":80,"url":1028,"id":1029,"edit":1030},{"width":1026,"height":1026},128,"Photo of Stacey VanderHeiden Güney, Global Head of Learning at ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002FagwwkKYofJOwHW5-_EN-Photo-StaceyArcelorMittal.jpeg?auto=format%2Ccompress&w=128&h=128","agwwkKYofJOwHW5-",{"x":84,"y":84,"zoom":85,"background":86},"Stacey VanderHeiden Güney","Global Head of Learning and General Manager",{"profile_picture":1034,"name":1041,"role":1042},{"dimensions":1035,"alt":1036,"copyright":80,"url":1037,"id":1038,"edit":1039},{"width":1026,"height":1026},"Benjamin Pyliser ArcelorMittal","https:\u002F\u002Fimages.prismic.io\u002F360learning\u002Fag1tS6YofJOwHaVL_MicrosoftTeams-image-2-.jpeg?auto=format%2Ccompress&rect=0%2C27%2C1344%2C1344&w=128&h=128","ag1tS6YofJOwHaVL",{"x":84,"y":1040,"zoom":85,"background":86},27,"Benjamin Pyliser","Plant Maintenance Operations Manager",{"team_title":1044},[1045],{"type":1046,"text":1047,"spans":1048,"direction":46},"heading2","The team",[],"Team$96599c65-6a7e-407f-80a5-07e782b1654a","Team",{"variation":115,"version":38,"items":1052,"primary":1053,"id":1084,"slice_type":1085,"slice_label":80},[],{"text":1054},[1055,1058,1061,1064,1081],{"type":1046,"text":1056,"spans":1057,"direction":46},"The challenge: Making scale a strength, not a constraint",[],{"type":49,"text":1059,"spans":1060,"direction":46},"ArcelorMittal University, the group's central learning function, operates with three people at its Luxembourg headquarters. The team's mandate, however, is anything but small: delivering learning that is relevant, accessible, and aligned with business performance for more than 125,000 employees worldwide.",[],{"type":49,"text":1062,"spans":1063,"direction":46},"For years, the organization relied on a legacy LMS that had served it reasonably well — building a base of around 110,000 active learners. But as the organization grew in complexity, its limitations became more apparent. Scaling content across sites and languages was administratively intensive. The deep technical expertise embedded across ArcelorMittal's plants, research centers, and field teams had no reliable way to surface and spread. And the model itself — a central team curating and pushing content outward — couldn't stretch far enough.",[],{"type":49,"text":1065,"spans":1066,"direction":46},"Stacey VanderHeiden Güney, ArcelorMittal’s Global Head of Learning and General Manager, frames the shift they were looking for in clear terms: \"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\"",[1067,1071,1075,1078],{"start":84,"end":1068,"type":59,"data":1069},25,{"link_type":61,"url":1070,"target":63},"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fstacey-guney\u002F",{"start":1072,"end":1073,"type":1074},172,174,"em",{"start":1076,"end":1077,"type":1074},211,215,{"start":1079,"end":1080,"type":1074},259,267,{"type":49,"text":1082,"spans":1083,"direction":46},"The goal wasn't a better content library. It was a fundamentally different model — one where the organization's own experts could drive learning at the pace of the business.",[],"RichText$f99c4c65-38c4-401f-beee-6033bf8f5669","RichText",{"variation":1087,"version":38,"items":1088,"primary":1089,"id":1103,"slice_type":1085,"slice_label":80},"highlightedText",[],{"text":1090},[1091],{"type":49,"text":1092,"spans":1093,"direction":46},"\"Training is something we do to people. Learning is something we do with people, and performance is something we do together as teams.\" - Stacey VanderHeiden Güney, ArcelorMittal",[1094,1097,1100],{"start":1095,"end":1096,"type":1074},29,31,{"start":1098,"end":1099,"type":1074},68,72,{"start":1101,"end":1102,"type":1074},116,124,"RichText$a77bbf03-2173-4960-980a-de4d4add946e",{"variation":115,"version":38,"items":1105,"primary":1106,"id":1133,"slice_type":1085,"slice_label":80},[],{"text":1107},[1108,1111,1117,1120],{"type":1046,"text":1109,"spans":1110,"direction":46},"The solution: Collaborative learning at enterprise scale",[],{"type":49,"text":1112,"spans":1113,"direction":46},"ArcelorMittal launched on 360Learning via a full migration, branded internally as AMU 360. From the outset, the team made a deliberate choice: democratize not just the learner experience, but the author experience too.",[1114],{"start":1115,"end":1116,"type":149},82,89,{"type":49,"text":1118,"spans":1119,"direction":46},"Rather than positioning L&D as the source of all knowledge, ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive. \"We will teach you how to fish,\" Stacey explains, \"but we don't have very many fish to give. You have your own ponds and you're probably going to have many more fish.\" ",[],{"type":49,"text":1121,"spans":1122,"direction":46},"360Learning's group architecture gave the team the tools to do exactly that: purpose-built learning spaces — or \"little miniature campuses,\" as Stacey calls them — for individual business units, functions, and communities of practice, each with its own administrators and content. The Steel Academy, Finance Academy, Sustainability Academy, and Project Management Academy all took shape as active communities, managed locally but visible globally. Approximately 250 administrators distributed across the world now manage these spaces alongside a growing network of subject-matter expert authors.",[1123],{"start":84,"end":1124,"type":59,"data":1125},32,{"id":1126,"type":1127,"tags":1128,"lang":6,"slug":1129,"first_publication_date":1130,"last_publication_date":1131,"uid":1132,"link_type":170,"isBroken":172},"Y_jgRBAAAB8A70X7","landing_page",[],"capture-and-share-proprietary-skills-with-collaborative-learning-academies","2023-03-22T17:03:23+0000","2026-07-29T07:57:56+0000","academies","RichText$5005bba0-a883-4886-bda4-02e39ab7d138",{"variation":1087,"version":38,"items":1135,"primary":1136,"id":1141,"slice_type":1085,"slice_label":80},[],{"text":1137},[1138],{"type":49,"text":1139,"spans":1140,"direction":46},"ArcelorMittal University positioned itself as an orchestrator — designing the ecosystem, setting the conditions, and then stepping back to let the business drive.",[],"RichText$23522d74-7713-461e-bf0e-aefd192b9454",{"variation":115,"version":38,"items":1143,"primary":1144,"id":1164,"slice_type":1085,"slice_label":80},[],{"text":1145},[1146,1149,1152,1155,1158,1161],{"type":1046,"text":1147,"spans":1148,"direction":46},"Benjamin’s story: From one plant to the world",[],{"type":49,"text":1150,"spans":1151,"direction":46},"The clearest illustration of this model in practice came from an unexpected place: a plant maintenance operations manager named Benjamin Pyliser in Gent, Belgium.",[],{"type":49,"text":1153,"spans":1154,"direction":46},"When 360Learning's learning needs feature launched, requests flooded in — upvoted hundreds of times — for SAP training, specifically on the asset maintenance and reliability planning module critical to ArcelorMittal's plant operations. It was a knowledge gap hiding in plain sight: real, urgent, and entirely invisible through traditional L&D channels.",[],{"type":49,"text":1156,"spans":1157,"direction":46},"Benjamin saw it and put his hand up. Within 24 hours of being introduced to the platform, he had started building his first course. \"I know this story completely from A to Z,\" he recalls. \"And at that point Stacey let me know that there was a system in place — 360Learning — and in 24 hours I started creating my first course.\" ",[],{"type":49,"text":1159,"spans":1160,"direction":46},"He published. Within weeks, he was receiving messages from Brazil, Italy, Spain — colleagues across the global network asking for translations, requesting new modules, and sharing their own adaptations. A community of practice had formed spontaneously around knowledge that had previously been inaccessible to anyone outside one Belgian plant. Benjamin went on to produce 59 courses, now totaling over 9,000 enrollments. He then wrote a tutorial explaining how to do what he had done — so others could follow suit.",[],{"type":49,"text":1162,"spans":1163,"direction":46},"\"Before it wasn't possible,\" he says. \"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" ",[],"RichText$be75747a-23bd-4164-8b9d-bffdb5d8c761",{"variation":1087,"version":38,"items":1166,"primary":1167,"id":1172,"slice_type":1085,"slice_label":80},[],{"text":1168},[1169],{"type":49,"text":1170,"spans":1171,"direction":46},"\"It made it possible to share my knowledge around the world, around all sites that needed those courses.\" - Benjamin Pyliser, ArcelorMittal",[],"RichText$67ea06fe-fadb-4a47-b323-b90da0498e15",{"variation":115,"version":38,"items":1174,"primary":1175,"id":1206,"slice_type":1085,"slice_label":80},[],{"text":1176},[1177,1180,1183],{"type":49,"text":1178,"spans":1179,"direction":46},"Stacey's read on it is equally direct: \"Now every plant can have a Benjamin, which is awesome.\" ",[],{"type":49,"text":1181,"spans":1182,"direction":46},"The impact wasn't confined to engagement metrics. Maintenance teams working from standardized, expert-authored guidance saw real operational improvements: fewer breakdowns, faster data processing, reduced production downtime. Those gains translate into tangible financial savings: the 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI. Critically, these savings are recurring, and the marginal cost of adding each new learner is effectively zero, meaning ROI scales as adoption grows. ",[],{"type":49,"text":1184,"spans":1185,"direction":46},"Alongside SME-led content creation, 360Learning's AI Content Builder and one-click AI translation made it possible for any employee — not just professional instructional designers — to publish courses quickly and reach a multilingual audience. Global campaigns, including the Lifesaving Golden Rules health and safety program (deployed to over 100,000 employees and contractors) and a cybersecurity awareness initiative reaching 80,000 employees, ran through the same platform, using the same tools. ArcelorMittal also leverages 360Learning's SAP SuccessFactors integration, ensuring learning completions are automatically reflected in their HR system of record.",[1186,1195],{"start":1187,"end":1098,"type":59,"data":1188},36,{"id":1189,"type":1127,"tags":1190,"lang":6,"slug":1191,"first_publication_date":1192,"last_publication_date":1193,"uid":1194,"link_type":170,"isBroken":172},"ZInSDREAACQAJk-v",[],"supercharge-ld-with-ai","2023-06-26T22:49:16+0000","2026-08-26T07:51:32+0000","artificial-intelligence",{"start":1196,"end":1197,"type":59,"data":1198},529,573,{"id":1199,"type":1200,"tags":1201,"lang":6,"slug":1202,"first_publication_date":1203,"last_publication_date":1204,"uid":1205,"link_type":170,"isBroken":172},"Zg6ULRMAACIAsyxY","partner",[],"expand-your-learning-catalog","2024-04-04T12:42:55+0000","2026-01-21T15:02:36+0000","sap-successfactors","RichText$a8ec35e2-0b0c-4840-91b7-bce1707b6755",{"variation":1087,"version":38,"items":1208,"primary":1209,"id":1214,"slice_type":1085,"slice_label":80},[],{"text":1210},[1211],{"type":49,"text":1212,"spans":1213,"direction":46},"The 360Learning platform has delivered approximately €116K in education and training savings and over €150K in standardization savings — totaling ~€266K+ in identified financial ROI.",[],"RichText$93c4b2e4-c6e7-47d2-99b3-523fd35faada",{"variation":115,"version":38,"items":1216,"primary":1217,"id":1237,"slice_type":1085,"slice_label":80},[],{"text":1218},[1219,1222,1225,1228,1231],{"type":1046,"text":1220,"spans":1221,"direction":46},"The results: A culture that pulls, rather than pushes",[],{"type":49,"text":1223,"spans":1224,"direction":46},"In its first year, AMU 360 reached more than 150,000 active learners — exceeding the peak of the previous platform after a decade of operation. Active learners grew 75% in the first six months. More than 550 learning paths have been created by internal experts. The platform now receives approximately 60 learner reactions and comments per day.",[],{"type":49,"text":1226,"spans":1227,"direction":46},"Beyond engagement, the program has delivered verified financial and operational impact. In addition to the ~€266K+ in identified financial ROI, ArcelorMittal highlights significant non-financial gains: self-paced learning at the point of need has reduced time away from operations, accelerated onboarding and refresh training cycles, and decreased reliance on classroom scheduling — translating into higher productivity and less operational disruption. The shift to a centralized, always-current digital learning model has also strengthened change resilience: courses are updated once and deployed everywhere, reducing risk during software upgrades and process changes, and lessening dependency on individual knowledge holders. ",[],{"type":49,"text":1229,"spans":1230,"direction":46},"But the shift Stacey points to as most significant is behavioral: \"It's really changed from us trying to push learning out to people asking and trying to pull learning in.\" ",[],{"type":49,"text":1232,"spans":1233,"direction":46},"Business unit leaders who never requested learning resources before are now asking for their own academies. Frontline employees are flagging knowledge needs through the platform. Learners are coming back — not because they have to, but because they find value there. 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To ensure a consistently high quality of service, they need to train thousands of customer engineers. This is already a tough job, but COVID-19 made it even harder.",[],{"type":49,"text":1575,"spans":1576},"We talk to L&D experts all the time, and we know the value of great customer education to provide seamless learning experiences and grow your bottom line. But, scaling the delivery of training and maintaining this high quality of service is a challenge for many companies– especially during a crisis. ",[],{"type":49,"text":1578,"spans":1579},"For Lance Hitchins, Head of Customer Training at Mitsubishi Electric, meeting this challenge meant finding a new way to deliver training at scale, capture expert knowledge, and stay flexible despite the shift to remote working. ",[],"RichText$f62c6945-f65e-47e0-90a2-8f58e4cb85d1",{"variation":115,"version":38,"items":1582,"primary":1584,"id":1596,"slice_type":1085,"slice_label":80},[1583],{},{"text":1585},[1586,1590,1593],{"type":1587,"text":1588,"spans":1589,"direction":46},"heading3","Mitsubishi Electric had to deliver more training than they could handle",[],{"type":49,"text":1591,"spans":1592,"direction":46},"For Lance, the biggest challenge he and his L&D team were facing was the sheer volume of customer training that was required from a business perspective. “We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. Our wait times were simply too long and we really wanted to reduce that.”",[],{"type":49,"text":1594,"spans":1595,"direction":46},"Even before COVID-19 came along, Lance’s team faced constraints with training volume. They had huge uptake of their courses, delivered through static, classroom-based learning programmes. Their trainers would go through PowerPoint presentations and take people into product showrooms. Although this solution had high engagement amongst engineers, it wasn’t scalable.",[],"RichText$fb92cbb0-75fa-4205-8872-7d29cf3fa203",{"variation":1087,"version":38,"items":1598,"primary":1600,"id":1607,"slice_type":1085,"slice_label":80},[1599],{},{"text":1601},[1602],{"type":49,"text":1603,"spans":1604},"“We couldn’t cater to the volume of people coming through,” says Lance. “Back in June 2020, we had 1,500 people waiting to be enrolled on a course. 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",[],"RichText$63b51eb2-19ce-4cbd-9274-7cf03da56c7b",{"variation":115,"version":38,"items":1621,"primary":1623,"id":1631,"slice_type":1085,"slice_label":80},[1622],{},{"text":1624},[1625,1628],{"type":1046,"text":1626,"spans":1627},"The solution",[],{"type":49,"text":1629,"spans":1630},"Lance and his L&D team focused their customer education programme around five key implementation areas. 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This meant Lance needed to define the training needs and essentially change tact in how the training would be delivered. ",[],{"type":49,"text":1676,"spans":1677},"",[],{"type":49,"text":1679,"spans":1680},"Lance found that a blended learning solution—combining digitised courses and live webinars–would be the optimal choice for Mitsubishi Electric customers.  He used an 80\u002F20 model whereby they would aim to digitise 80% of the learning content and have 20% in a live, virtual workshop format. ",[1681],{"start":1682,"end":1683,"type":59,"data":1684},19,35,{"link_type":61,"url":1685,"target":1686},"https:\u002F\u002F360learning.com\u002Febook\u002Fblended-learning-2021\u002F","'_blank'",{"type":49,"text":1676,"spans":1688},[],{"type":49,"text":1690,"spans":1691},"As Lance explains, Mitsubishi Electric could have digitised 100% of its programmes. However, it was found through survey feedback that people related to the live webinars, as these provided a forum to speak to a trainer, ask questions, and have a live product demo tutorial. That’s why a blended learning approach offered such a good balance for their customer training. ",[],{"type":49,"text":1676,"spans":1693},[],{"type":49,"text":1695,"spans":1696},"When it came to digitising the current content, Lance and his L&D team needed to navigate the 360Learning platform and become familiar with key features. This started with learning how to author courses.",[],"RichText$95e3588f-2602-489a-b5e3-1422b2a1d7ba",{"variation":115,"version":38,"items":1699,"primary":1701,"id":1720,"slice_type":1085,"slice_label":80},[1700],{},{"text":1702},[1703,1705,1708,1715,1717],{"type":1587,"text":1642,"spans":1704,"direction":46},[],{"type":49,"text":1706,"spans":1707,"direction":46},"For Lance and his L&D team, having access to a good authoring tool was essential. “Working in L&D myself for over 12 years, I’ve seen first-hand how much costs can escalate when opting for a freelance designer. Freelancers often don’t know the business you work in so it was paramount to have an authoring tool our in-house team could use to pull together courses.”",[],{"type":49,"text":1709,"spans":1710,"direction":46},"360Learning’s Authoring Tool allows content to be created in-house by subject-matter experts at pace. Lance’s team has had great engagement from the rest of the organisation to help with course creation for customer education. In addition, this Authoring Tool makes it easy for Mitsubishi Electric’s subject-matter experts to quickly and easily update content to ensure relevancy.",[1711],{"start":1655,"end":1712,"type":59,"data":1713},28,{"link_type":61,"url":1714,"target":63},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Create",{"type":49,"text":1676,"spans":1716,"direction":46},[],{"type":49,"text":1718,"spans":1719,"direction":46},"Another aspect of Collaborative learning that compliments an authoring tool? Social features.",[],"RichText$fbed90b1-34f8-45f3-8374-c8f33a35817c",{"variation":115,"version":38,"items":1722,"primary":1724,"id":1745,"slice_type":1085,"slice_label":80},[1723],{},{"text":1725},[1726,1728,1735,1737,1740,1742],{"type":1587,"text":1647,"spans":1727},[],{"type":49,"text":1729,"spans":1730},"The social features offered through 360Learning allow Mitsubishi Electric customer engineers to post comments, provide feedback and ask questions to their trainer. Lance’s L&D team has put in place a service level agreement (SLA) to respond to questions within 24 hours from Monday-Friday to ensure learners have the information they need quickly.",[1731],{"start":1732,"end":1682,"type":59,"data":1733},4,{"link_type":61,"url":1734,"target":63},"https:\u002F\u002F360learning.com\u002Fproduct\u002F#Learn",{"type":49,"text":1676,"spans":1736},[],{"type":49,"text":1738,"spans":1739},"As Lance says, “It’s been great to see the interactions between trainers and learners. Learners get the answers to all their questions and trainers save time by answering questions in one place.”",[],{"type":49,"text":1676,"spans":1741},[],{"type":49,"text":1743,"spans":1744},"These interactions have proved invaluable. At the same time, Lance and his team have had to monitor them closely to measure the success of the project.",[],"RichText$d64b5e07-4f18-4f22-87a7-d021f88bfa7b",{"variation":115,"version":38,"items":1747,"primary":1749,"id":1761,"slice_type":1085,"slice_label":80},[1748],{},{"text":1750},[1751,1753],{"type":1587,"text":1652,"spans":1752},[],{"type":49,"text":1754,"spans":1755},"By digitising training, the L&D team has gained visibility into various training across Mitsubishi Electric. 360Learning’s dashboards help Lance monitor course completion rates, engagement and user feedback. With our Reactions feature, Lance can enable learners to give feedback in real-time.",[1756],{"start":1757,"end":1758,"type":59,"data":1759},217,226,{"link_type":61,"url":1760,"target":1686},"https:\u002F\u002F360learning.com\u002Fblog\u002Freactions\u002F","RichText$2f25a75a-f6f9-44f8-8db0-de6512b54331",{"variation":1087,"version":38,"items":1763,"primary":1765,"id":1772,"slice_type":1085,"slice_label":80},[1764],{},{"text":1766},[1767],{"type":49,"text":1768,"spans":1769},"“The engagement on the platform has been huge,” says Lance. “A lot of people react to the content and post comments on the chat for the team to answer. It’s a real benefit for our customers to know that their trainer is available throughout their course.”",[1770],{"start":84,"end":1771,"type":149},255,"RichText$d6ffd80d-c97c-48d2-ae1b-456297cb2a26",{"variation":115,"version":38,"items":1774,"primary":1776,"id":1793,"slice_type":1085,"slice_label":80},[1775],{},{"text":1777},[1778,1780,1783,1785,1788,1790],{"type":1587,"text":1657,"spans":1779},[],{"type":49,"text":1781,"spans":1782},"The shift to digital training was a learning curve for Lance and his L&D team, as it was for many companies who shifted to remote learning when the COVID-19 pandemic hit. For Mitsubishi Electric, upskilling the L&D team was a big part of this shift. Learners required support to storyboard programmes, develop new types of content using third party tools, train in the 360Learning platform and set up live webinars. ",[],{"type":49,"text":1676,"spans":1784},[],{"type":49,"text":1786,"spans":1787},"Lance describes the important role his L&D team played in upskilling themselves. “My team’s attitude is really what drove this programme forward faster because they all came in with a positive mindset.”",[],{"type":49,"text":1676,"spans":1789},[],{"type":49,"text":1791,"spans":1792},"Through the eagerness of the L&D team to learn and utilise the 360Learning platform, Lance’s L&D team have been able to engage their learners and scale their customer training.",[],"RichText$38d8f90a-393c-4c2d-b004-ac94f6d3f48a",{"variation":115,"version":38,"items":1795,"primary":1797,"id":1805,"slice_type":1085,"slice_label":80},[1796],{},{"text":1798},[1799,1802],{"type":1046,"text":1800,"spans":1801},"Results",[],{"type":49,"text":1803,"spans":1804},"With the L&D team upskilled and course creation well underway, Mitsubishi Electric has been able to transfer all the training over into a blended learning programme. 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So, what does the future hold for Lance and his L&D team?",[],"RichText$de7436be-e45d-4bd6-b6b6-17d6d104b2fc",{"variation":115,"version":38,"items":1853,"primary":1855,"id":1873,"slice_type":1085,"slice_label":80},[1854],{},{"text":1856},[1857,1860,1863,1865,1868,1870],{"type":1587,"text":1858,"spans":1859},"What’s next for Mitsubishi Electric?",[],{"type":49,"text":1861,"spans":1862},"The transition from classroom-based learning to a digital and blended learning strategy enables Mitsubishi Electric to better meet its customer education needs. 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Five years later, 360Learning continues to be the Michelin Group’s training solution of choice to share its corporate culture and technical course content across the organization. By 2020, Michelin had successfully digitized 30% of its training courses. ",[],"RichText$df53cce6-581e-4ce1-b24f-aba81983c50d",{"variation":1087,"version":38,"items":2084,"primary":2085,"id":2090,"slice_type":1085,"slice_label":80},[],{"text":2086},[2087],{"type":49,"text":2088,"spans":2089,"direction":46},"\"At the time of the platform's deployment, the employees followed along, and everything happened very quickly.\" - Joffrey Ancelot",[],"RichText$228b7a23-bafe-4ac4-802b-efc0acf7e66e",{"variation":115,"version":38,"items":2092,"primary":2093,"id":2112,"slice_type":1085,"slice_label":80},[],{"text":2094},[2095,2099,2102,2105,2107],{"type":49,"text":2096,"spans":2097,"direction":46},"User-generated content is at the heart of Michelin's Digital Learning strategy. 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",[],{"type":49,"text":2103,"spans":2104,"direction":46},"• To create a process that keeps improving, training needs to be constantly enriched with relevant learner feedback.",[],{"type":49,"text":1676,"spans":2106,"direction":46},[],{"type":49,"text":2108,"spans":2109,"direction":46},"Michelin’s challenge was making an immediate impact across its global organization with user-generated content in its learning strategy.",[2110],{"start":84,"end":2111,"type":149},136,"RichText$d4af3d11-1cbb-4b71-ab7f-5484eed0e0ce",{"variation":115,"version":38,"items":2114,"primary":2116,"id":2138,"slice_type":1085,"slice_label":80},[2115],{},{"text":2117},[2118,2121,2125,2129,2131,2135],{"type":1046,"text":2119,"spans":2120,"direction":46},"Solution",[],{"type":1587,"text":2122,"spans":2123,"direction":46},"The 'Talent Factory' creates unique learning experiences",[2124],{"start":84,"end":78,"type":149},{"type":49,"text":2126,"spans":2127,"direction":46},"The Talent Factory (Manufacture des Talents) is Michelin's L&D (Learning and Development) entity. Recently created, it is made up of around a hundred employees, and is entirely dedicated to providing career guidance and skills development to Michelin employees. The Talent Factory keeps tabs on employees' skills by offering more than 26,000 comprehensive and personalized training courses, utilizing new technologies.",[2128],{"start":202,"end":159,"type":1074},{"type":49,"text":1676,"spans":2130,"direction":46},[],{"type":1587,"text":2132,"spans":2133,"direction":46},"Unite a community of learning champions with 360Learning",[2134],{"start":84,"end":78,"type":149},{"type":49,"text":2136,"spans":2137,"direction":46},"Here are the 3 steps that led to this success, with the help of 360Learning.",[],"RichText$2554d61b-67f9-414f-ad7f-4d0d65127bdd",{"variation":1087,"version":38,"items":2140,"primary":2141,"id":2146,"slice_type":1085,"slice_label":80},[],{"text":2142},[2143],{"type":49,"text":2144,"spans":2145,"direction":46},"\"The employee has the opportunity to assess their skills by following a precise methodology. The goal? To develop both in their current role and to prepare for the next one by identifying the appropriate training.\" - Nathalie Pasquet, Pedagogical Engineer, Michelin",[],"RichText$26282687-bd8d-426d-9404-ee45365ed354",{"variation":115,"version":38,"items":2148,"primary":2150,"id":2162,"slice_type":1085,"slice_label":80},[2149],{},{"text":2151},[2152,2155,2157],{"type":1587,"text":2153,"spans":2154},"Step 1: Break down the barriers to creation",[],{"type":49,"text":1676,"spans":2156},[],{"type":49,"text":2158,"spans":2159},"First off, internal experts need to be able to share their knowledge in a few hours. Just under four hours, to be more precise. 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If an employee wakes up one morning with knowledge to share, our ambition is to make him or her capable of deploying it by the afternoon at a local level.”",[2171],{"start":84,"end":2172,"type":149},288,"RichText$6ea1bed6-b373-48eb-b3d8-4de9f7dd8cb3",{"variation":115,"version":38,"items":2175,"primary":2177,"id":2195,"slice_type":1085,"slice_label":80},[2176],{},{"text":2178},[2179,2186,2188],{"type":49,"text":2180,"spans":2181,"direction":46},"This is a complete paradigm shift, compared to the six months typically needed to set up a SCORM course, which is also difficult to update regularly. ",[2182],{"start":1466,"end":2183,"type":59,"data":2184},148,{"link_type":61,"url":2185,"target":63},"https:\u002F\u002F360learning.com\u002Fblog\u002Fproduct-authoring-tool\u002F",{"type":49,"text":1676,"spans":2187,"direction":46},[],{"type":49,"text":2189,"spans":2190,"direction":46},"Without any prior request to a manager or to the training team, an employee can upgrade his skills on 360Learning in complete autonomy, directly from the HRIS portal.",[2191],{"start":2111,"end":2192,"type":59,"data":2193},166,{"link_type":61,"url":2194,"target":63},"https:\u002F\u002F360learning.com\u002Fintegrations\u002F#hcm-integrations","RichText$2f9d0694-7c79-4642-a7dc-e0fd107ac7e2",{"variation":1087,"version":38,"items":2197,"primary":2198,"id":2203,"slice_type":1085,"slice_label":80},[],{"text":2199},[2200],{"type":49,"text":2201,"spans":2202,"direction":46},"\"On 360Learning, I was able to create a two-month initial training program for our new sales representatives in Central Europe. The platform allowed us to plan everything from A to Z.\" - Ovidiu Panaite",[],"RichText$9b246944-d51d-496e-93c4-cf657ab759d8",{"variation":115,"version":38,"items":2205,"primary":2207,"id":2225,"slice_type":1085,"slice_label":80},[2206],{},{"text":2208},[2209,2215,2217],{"type":49,"text":2210,"spans":2211,"direction":46},"Once an employee completes these online tutorials, the L&D team is notified by email and the learner is immediately validated. Thanks to this online training, the Michelin team has created a group of more than 100 champions who can support the demand for local upskilling needs.",[2212],{"start":2213,"end":2214,"type":149},199,223,{"type":49,"text":1676,"spans":2216,"direction":46},[],{"type":49,"text":2218,"spans":2219,"direction":46},"Joffrey also explains that the decentralization of course content creation would not be possible without the architecture of the 360Learning platform that facilitates easier learner access.",[2220],{"start":2221,"end":2222,"type":59,"data":2223},105,121,{"id":1126,"type":1127,"tags":2224,"lang":6,"slug":1129,"first_publication_date":1130,"last_publication_date":1131,"uid":1132,"link_type":170,"isBroken":172},[],"RichText$3b5beb6b-6e70-45b6-8b07-04843568b5fd",{"variation":115,"version":38,"items":2227,"primary":2228,"id":2236,"slice_type":1085,"slice_label":80},[],{"text":2229},[2230],{"type":49,"text":2231,"spans":2232,"direction":46},"To illustrate this, Joffrey gives the example of an employee at the Roanne factory (in central France) who noticed his colleagues weren’t respecting safety rules when handling a dangerous product. His team’s safety training was delayed, so he took matters into his own hands. Using 360Learning, he created a module detailing formal safety procedures to follow. One week later, 70% of target learners had completed the training, and product handling was corrected. The result? Their team saved time, increased efficiency, and avoided work-related accidents. ",[2233],{"start":2234,"end":2235,"type":149},276,464,"RichText$fde3dad1-cda7-4694-9988-85e12ad3cb50",{"variation":115,"version":38,"items":2238,"primary":2240,"id":2259,"slice_type":1085,"slice_label":80},[2239],{},{"text":2241},[2242,2245,2247,2255],{"type":49,"text":2243,"spans":2244},"Breaking down the barriers to course creation has two major benefits:",[],{"type":49,"text":1676,"spans":2246},[],{"type":49,"text":2248,"spans":2249},"• Constant improvement: Training content that resonates with learners' immediate learning needs generates a lot of engagement. As these courses are delivered, learners share reactions and feedback to improve them. ",[2250,2252],{"start":2251,"end":148,"type":149},2,{"start":1073,"end":2253,"type":59,"data":2254},183,{"link_type":61,"url":1760},{"type":49,"text":2256,"spans":2257},"• Less admin for the L&D team: For every 120,000 employees, Michelin has just two platform managers for their LMS. 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These badges are used for communicating proactively with targeted users, when inviting them to join the learning community. ",[2283,2292],{"start":2284,"end":2285,"type":59,"data":2286},71,83,{"id":2287,"type":1127,"tags":2288,"lang":6,"slug":2289,"first_publication_date":1130,"last_publication_date":2290,"uid":2291,"link_type":170,"isBroken":172},"Y_kZ1hAAACEA8Ec4",[],"deliver-tailored-learning-experiences-at-scale-with-adaptive-coaching","2026-07-24T13:30:05+0000","lxp",{"start":2192,"end":1076,"type":149},"RichText$fb518769-811c-4092-af43-15f18b06ab9e",{"variation":115,"version":38,"items":2295,"primary":2297,"id":2307,"slice_type":1085,"slice_label":80},[2296],{},{"text":2298},[2299,2302,2304],{"type":1587,"text":2300,"spans":2301},"Step 3: Build community loyalty ",[],{"type":49,"text":1676,"spans":2303},[],{"type":49,"text":2305,"spans":2306},"The Michelin team keeps the learning community's process straightforward and motivating. This is the best way to grow a pool of candidates through word of mouth.",[],"RichText$01855ef6-ec30-48c7-84e3-2bfc170a575d",{"variation":1087,"version":38,"items":2309,"primary":2311,"id":2318,"slice_type":1085,"slice_label":80},[2310],{},{"text":2312},[2313],{"type":49,"text":2314,"spans":2315},"Joffrey says, \"With this community, my role is simply to appreciate and thank the commitment provided by authors who have acquired a skill.\"",[2316],{"start":1645,"end":2317,"type":149},140,"RichText$728ccb21-d49a-4196-bdcc-3881354ff5d8",{"variation":115,"version":38,"items":2320,"primary":2322,"id":2354,"slice_type":1085,"slice_label":80},[2321],{},{"text":2323},[2324,2328,2330,2337,2350],{"type":49,"text":2325,"spans":2326},"Another important point is to guarantee community members tangible and exclusive rewards with participation. For example:",[2327],{"start":1382,"end":1511,"type":149},{"type":49,"text":1676,"spans":2329},[],{"type":49,"text":2331,"spans":2332},"• Skill validation in the Michelin internal reference system",[2333,2335],{"start":2251,"end":2334,"type":149},7,{"start":2336,"end":1965,"type":149},8,{"type":49,"text":2338,"spans":2339},"• Training content visibility on a global level. The training team maintains complete control over operations,  with easy management of user permissions. Michelin’s L&D team is responsible for administering access to courses at the Group level.  ",[2340,2342],{"start":1683,"end":2341,"type":149},49,{"start":2111,"end":2343,"type":59,"data":2344},152,{"id":2345,"type":1127,"tags":2346,"lang":6,"slug":2347,"first_publication_date":1130,"last_publication_date":2348,"uid":2349,"link_type":170,"isBroken":172},"ZAhinxAAANOPL9Ie",[],"eliminate-admin-drag-with-the-ai-driven-enterprise-lms","2026-07-15T11:50:39+0000","learning-management-system",{"type":49,"text":2351,"spans":2352},"• Access to exclusive content: a dedicated Microsoft Teams group, early access to content and new features...Once or twice a year, the community meets for a few hours to learn about the platform's statistics, attend inspiring conferences, and participate in workshops. 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According to Joffrey, it would be impossible to reach these figures with training courses only designed by the L&D team. ",[2392],{"start":2251,"end":159,"type":149},{"type":49,"text":2394,"spans":2395,"direction":46},"• 9,400 courses completed by learners in 2023",[2396],{"start":2251,"end":1068,"type":149},{"type":49,"text":2398,"spans":2399,"direction":46},"• 50+ modules available in 14 different languages, the ultimate proof of decentralized training on a global scale",[2400,2401],{"start":2251,"end":2341,"type":149},{"start":1040,"end":2341,"type":59,"data":2402},{"link_type":61,"url":2403,"target":63},"https:\u002F\u002F360learning.com\u002Fsolution\u002Fglobalization\u002F",{"type":49,"text":2405,"spans":2406,"direction":46},"• An 86% completion rate, which Joffrey attributes to the peer-to-peer effect: \"We listen more to those who have relevant roles to our own.”",[2407,2408],{"start":482,"end":1068,"type":149},{"start":2409,"end":2317,"type":1074},79,{"type":49,"text":1676,"spans":2411,"direction":46},[],{"type":49,"text":2413,"spans":2414,"direction":46},"What's next for the Michelin team? 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